HP ScanJet N7710 User Guide
HP Scanjet N7710
User Guide
Contents
1 Scanner overview
What you can do with the scanner ............................................................................................3
Scanner hardware .....................................................................................................................4
Scanner lamp setting ...........................................................................................................4
Scanner software .......................................................................................................................4
HP Smart Document Scan Software ...................................................................................5
HP Scanner Tools Utility ......................................................................................................5
Where to get additional information ...........................................................................................6
Setup and Support Guide ....................................................................................................6
User Guide ...........................................................................................................................6
Online help ...........................................................................................................................6
Accessibility ...............................................................................................................................7
LCD Reader .........................................................................................................................7
Control of the scanner buttons ............................................................................................7
2 Use the document feeder
Document loading tips ...............................................................................................................8
Things to avoid ..........................................................................................................................9
How to load documents ...........................................................................................................10
3Load cards
Load flexible cards into the document feeder ..........................................................................13
Load a card into the card slot ..................................................................................................14
4 Scan and copy
Basic scanning steps ...............................................................................................................16
Basic copying steps .................................................................................................................16
Scan from the scanner buttons ................................................................................................17
Scan Document To button .................................................................................................17
Copy button .......................................................................................................................17
Tools button .......................................................................................................................17
Cancel button ....................................................................................................................17
Scan from HP Smart Document Scan Software ......................................................................18
Scan from other software programs ........................................................................................18
Scan with one button press .....................................................................................................18
5 Set up scan profiles
Set up a profile with HP Smart Document Scan Software .......................................................20
Assign profiles to numbers with the HP Scanner Tools Utility .................................................21
Import and export profiles ........................................................................................................21
6 Care and maintenance
HP Scanner Tools Utility Maintenance tab ..............................................................................22
Order maintenance and scanning supplies .............................................................................22
Clean the scanner glass ..........................................................................................................22
Clean the paper path ...............................................................................................................23
1
Clean the feed roller ................................................................................................................24
Replace the feed roller and separation pad .............................................................................26
7 Troubleshooting
Scanner error codes ................................................................................................................28
Scanner initialization or hardware problems ............................................................................29
Scanner does not start ......................................................................................................29
Scanner has stopped working correctly .............................................................................30
Scanner operation problems ...................................................................................................30
Scanner will not turn on .....................................................................................................31
Scanner lamp stays on ......................................................................................................31
Scanner does not scan right away ....................................................................................31
Scanner scans only one side of a double-sided page .......................................................31
Scanned image is fuzzy .....................................................................................................31
Scanned pages are out of order at the scan destination ...................................................31
Scanner is scanning items very slowly ..............................................................................31
The scan is completely black or completely white .............................................................32
Scanned images are not straight .......................................................................................32
Vertical white stripes appear on the printed page .............................................................32
Scan files are too large ......................................................................................................32
Scanner buttons are not working correctly ..............................................................................32
Buttons do not work ...........................................................................................................32
An unexpected program opens when a button is pressed ................................................33
Wrong HP Smart Document Scan Software profile is used when a button is
pressed ..............................................................................................................................33
Scanner paper path problems .................................................................................................33
Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................34
Paper does not feed from the scanner ..............................................................................34
The bottom of the scanned image is cut off .......................................................................34
The scanned images have streaks or scratches ...............................................................35
An item loaded in the scanner jams repeatedly .................................................................35
Clear jams from the scanner paper path ...........................................................................35
Contact HP Support .................................................................................................................36
8 Advanced technical features
Long pages ..............................................................................................................................37
Scanner hardware compression ..............................................................................................37
Color dropout ...........................................................................................................................38
Misfeed (Multipick) Detection ...................................................................................................38
Index..............................................................................................................................................39
2
1 Scanner overview
This user guide covers what you need to know about using the HP Scanjet N7710
scanner.
•
What you can do with the scanner
Scanner hardware
•
Scanner software
•
Where to get additional information
•
Accessibility
•
What you can do with the scanner
The following table summarizes the scanner features. Many of these features are
available through the HP Smart Document Scan Software or other included scanning
software. For more information, see the
Feature Description
Card slot You can use the card slot on the back of the scanner to scan
Wide range of paper sizes You can scan a stack of originals ranging in size from business
Profiles You can set up and use profiles that contain all settings
rigid items such as laminated cards and embossed cards.
cards to legal-size paper. You can also scan originals up to
215.9 mm x 863.6 mm (8.5 inches x 34 inches) one page at a
time.
necessary for scanning tasks such as:
•
•
•
Page management You can view, edit, delete, insert, and reorder pages. You can
File management You can scan all pages to a single file, scan each page to a
Optical Character Recognition
(OCR)
Send Documents To You can set up profiles to send the scanned documents to a
also have the scanner automatically delete blank pages.
separate file, or scan to separate files based on bar codes or
blank pages in the original.
With OCR software, you can scan originals as editable text that
you can send to your favorite application.
variety of destinations such as a local folder, a network folder,
e-mail, or a custom application.
HP Smart Document Scan Software Help.
Document processing
Saving in different file formats (i.e. searchable or nonsearchable PDF files) using automatic naming
mechanisms
Sending to different destinations such as e-mail, Microsoft
SharePoint, or other applications
Scanner overview 3
Chapter 1
Scanner hardware
1 Front panel. For information, see Scan from the scanner buttons.
2 Document feeder. For information, see Use the document feeder.
3 Card slot. For information, see Load cards.
4 The Power rocker switch is located on the back of the scanner.
Scanner lamp setting
The scanner supports two modes of lamp operation:
• In Power Save mode, the scanner lamp times out and turns off automatically after
about 15 minutes of inactivity. In this mode, the scanner is Energy Star compliant.
• In Instant Lamp On mode, the scanner lamp times out and turns off automatically
after about 15 minutes of inactivity, but it remains warm and ready to scan.
To switch from Power Save mode to Instant Lamp On mode, select the Enable Instant
Lamp On check box on the Buttons tab of the HP Scanner Tools Utility. To switch back
to Power Save mode, clear the Enable Instant Lamp On check box.
Scanner software
The scanner comes with an assortment of scanning and document-management
programs, including:
•
HP Smart Document Scan Software
HP Scanner Tools Utility
•
For more information and detailed descriptions of the software from other manufacturers
that is included with the scanner, see the printed Setup and Support Guide that came
with the scanner.
4 Scanner overview
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To
open the software, double-click the HP Smart Document Scan Software icon on
the desktop. For more information, see
Software.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software.
Use this window to complete the following tasks:
• Start a scan: Load the original in the document feeder, select a profile, and then click
Scan. The scan will be completed using the settings associated with the selected
profile.
• Work with profiles: Create and modify profiles to specify the scanner settings and
the actions to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete
the following tasks:
• View thumbnails of the pages as they are scanned
• Scan more pages
• Rescan pages individually
• Edit pages individually to crop, rotate, and deskew the images.
• Reorganize or delete pages
• Complete the scan and process the document
For more information, click Help on the HP Smart Document Scan Software menu bar.
Scan from HP Smart Document Scan
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to assign profiles to numbers, to configure the buttons
on the scanner front panel, and to find information about scanner settings, status, and
maintenance.
To open the utility, do one of the following:
Double-click the HP Scanner Tools Utility icon on the desktop.
•
•
Press the Tools ( ) button on the scanner front panel.
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
•
point to N7710, and then click HP Scanner Tools Utility.
Use the Buttons tab to assign HP Smart Document Scan Software profiles to numbers
for quick access from the scanner front panel. For more information, see
profiles.
Also use the Buttons tab to configure the behavior of the buttons on the scanner front
panel and to change the lamp setting.
Use the Maintenance tab to view the scanner usage and maintenance history, to run
a test scan pass, and to change the setting for maintenance alerts.
Set up scan
Scanner software 5
Chapter 1
Where to get additional information
• Setup and Support Guide
User Guide
•
Online help
•
Help for other software programs
•
Setup and Support Guide
Use the printed Setup and Support Guide that came with the scanner to set up and
connect the scanner, test the installation, and troubleshoot installation problems.
User Guide
This scanner User Guide is the primary source for scanner information. It provides
information about using, maintaining, and troubleshooting the scanner.
To open the User Guide in the installed (system) language, follow these steps:
▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point
to N7710, and then click User Guide.
To open the User Guide in another language, follow these steps:
1. Insert the HP Scanning Software CD that came with the scanner into the computer
CD drive.
Wait for the installation dialog box to display.
2. Click View guides.
A list of languages is displayed.
3. Click the language that you want.
Online help
The following sources of information are available online:
HP Smart Document Scan Software Help
The HP Smart Document Scan Software Help explains how to use HP Smart Document
Scan Software features such as creating and editing profiles.
To open HP Smart Document Scan Software Help, double-click the HP Smart Document
Scan Software icon on the computer desktop, and then click Help on the menu bar.
HP Scanner Tools Utility help
The HP Scanner Tools Utility help explains the scanner settings, information about
scanner status and maintenance, and how to assign scanner profiles to numbers that you
can select on the scanner front panel.
To open HP Scanner Tools Utility help, press the Tools button on the scanner front panel,
and then click Help in the HP Scanner Tools Utility dialog box.
6 Scanner overview
Help for other software programs
For information about any of the other software programs included with the scanner, open
the program, and then click Help on the menu bar.
Accessibility
• LCD Reader
Control of the scanner buttons
•
LCD Reader
The LCD Reader is a software program that shows the changing contents of the scanner
front panel display. The LCD Reader enables accessibility software tools to verbalize
what is being shown on the scanner front panel.
To use the LCD Reader, follow these steps:
1. On your hard drive, navigate to the C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\N7710 directory.
2. To start the program, double-click hplcd.exe.
Control of the scanner buttons
To prevent buttons from being pushed accidentally, you can disable the buttons on the
scanner front panel.
When the buttons are disabled, start scans and copies from the computer using scanning
software. You can still press the Cancel button on the scanner front panel to stop a scan
or copy.
To turn off the scanner buttons, follow these steps:
1. Open the HP Scanner Tools Utility.
2. On the Buttons tab, select the Disable scanner buttons check box.
To turn on the scanner buttons, clear the Disable scanner buttons check box.
NOTE: You must have administrative privileges on the computer to change the
setting of this check box.
Accessibility 7
2 Use the document feeder
For helpful information on loading your documents properly, refer to the following topics.
Document loading tips
•
Things to avoid
•
How to load documents
•
Document loading tips
• The document feeder performs best with 60-90 g/m2 (16-24 lb) paper.
• Use the document feeder to scan flexible items such as paper and small, flexible
cards.
• Use the card slot to scan rigid items such as laminated cards, embossed cards, or
cards with raised lettering (available on the HP Scanjet 7800 and N7710).
• The maximum capacity of the document feeder is 50 sheets of 75 g/m
When using heavier paper, the maximum capacity is decreased.
• Be sure that your documents are within these guidelines:
Width: 50.8 mm to 215.9 mm (2.0 inches to 8.5 inches)
Length: 73.7 mm to 355.6 mm (2.9 inches to 14 inches)
Weight: 60 g/m2 to 120 g/m2 (16 lb to 32 lb)
• Make sure that there are no staples, paper clips, or any other attached material such
as adhesive notes. Sheets should not be stuck together.
• Before placing an item in the document feeder, make sure that the item does not
contain wet ink, wet glue, correction fluid, adhesive notes, or other substances that
can be transferred to the interior of the scanner. Wait until the document is thoroughly
dry before scanning.
• Smooth out any folds or curls in your documents before placing them into the feeder.
If the leading edge of a document is curled or folded, it may cause a paper jam.
• When loading paper that is smaller than 73.7 mm (2.9 inches) in one dimension (such
as business cards), place the pages lengthwise into the document feeder.
• Make sure that the hatch on the document feeder is securely latched. To properly
close the hatch, press until you hear a click.
• Adjust the paper guides to the width of the documents. Make sure that the paper
guides touch the edges of the original. If there is any clearance between the paper
guides and the edges of the documents, the scanned image might be skewed.
• Clean the scanning rollers if the rollers are visibly dirty or after scanning a document
that has pencil writing on it.
2
(20 lb paper).
8 Use the document feeder
Things to avoid
• Scanning the following types of documents might result in paper jams or damage to
the documents. To scan these documents, make a photocopy, and then scan the
copy instead.
Wrinkled or creased
documents
Torn documents Documents with paper clips
Carbon paper Coated paper
Extremely thin, translucent
paper
Photos Overhead transparencies
Curled documents
or staples
Paper with adhesive notes or
flags attached
• Do not exceed the maximum capacity of the document feeder: 50 sheets of 75 g/m
(20 lb paper). When using heavier paper, the maximum capacity is decreased.
• When placing a stack of documents into the feeder, gently set the stack in the
document feeder. Do not drop the stack into the feeder and do not tap the top edge
of the stack after you have placed the stack in the document feeder.
2
Things to avoid 9
Chapter 2
How to load documents
1. Pull up the document feeder extension, and fold out the output tray.
2. Adjust the paper guides to the width of the documents. Take care not to overtighten
the guides, which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the
paper guides fit snugly against the edges of the original.
10 Use the document feeder
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan
the edge that will be pointing into the feeder in one direction, and then fan that same
edge in the opposite direction.
4. Align the edges of the documents by tapping the bottom of the stack against the table
top. Rotate the stack 90 degrees and repeat.
How to load documents 11
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