HP ScanJet N6310 User Guide
HP Scanjet N6310
User Guide
Contents
1 Use the scanner
HP scanning software overview.................................................................................................3
Scanner overview.......................................................................................................................4
Scanner control panel...........................................................................................................4
Automatic document feeder (ADF).......................................................................................5
Transparent materials adapter (TMA)...................................................................................6
Scanner settings.........................................................................................................................6
Language..............................................................................................................................6
Energy consumption.............................................................................................................6
Tools.....................................................................................................................................7
Load originals.............................................................................................................................7
Use the automatic document feeder (ADF)..........................................................................7
Document loading tips....................................................................................................7
How to load documents..................................................................................................9
Use the scanner glass........................................................................................................11
Use the transparent materials adapter (TMA)....................................................................12
Load slides or negatives...............................................................................................12
Tips for scanning transparent items.............................................................................13
Start a scan...............................................................................................................................13
Use the Scan button...........................................................................................................13
Tips on using the Scan button......................................................................................14
Use the HP scanning software...........................................................................................14
Use other software programs.............................................................................................15
Make copies..............................................................................................................................16
2 Useful scanning features
Work with scan shortcuts..........................................................................................................17
Automatically rotate landscape pages......................................................................................17
Automatically remove blank pages...........................................................................................18
Automatically straighten scanned images ...............................................................................18
Filter out color from a document (color channel dropout).........................................................18
Scan without reviewing.............................................................................................................18
3 Care and maintenance
Clean the scanner glass...........................................................................................................20
Clean the transparent materials adapter (TMA) ......................................................................21
Clean the automatic document feeder (ADF)...........................................................................21
HP Scanner Tools Utility scanner maintenance information....................................................24
Replace the feed roller and separation pad..............................................................................24
Order maintenance and scanner supplies................................................................................25
4 Troubleshooting
Basic troubleshooting tips.........................................................................................................26
Scanner LEDs..........................................................................................................................27
1
Scanner installation troubleshooting.........................................................................................27
Check the cables................................................................................................................28
Uninstall and reinstall the software.....................................................................................28
Scanner initialization or hardware problems.............................................................................29
Check the USB connection.................................................................................................29
Check that the scanner has power.....................................................................................30
Reset the scanner..............................................................................................................30
Test the scanner hardware.................................................................................................31
Scanner has stopped working properly..............................................................................31
Additional troubleshooting information...............................................................................31
Scanner operation problems....................................................................................................32
Scanner will not turn on......................................................................................................32
Scanner lamp stays on.......................................................................................................32
Scanner does not start scan right away.............................................................................32
Scanner is scanning items very slowly...............................................................................33
Custom scan shortcut names do not display correctly on the LCD....................................33
Vertical white stripes appear on the printed page..............................................................33
Scan files are too large.......................................................................................................33
The bottom of the image is cut off when scanning from the scanner glass........................34
Issues with scanning documents or text (OCR).................................................................34
Buttons do not work..................................................................................................................34
Buttons do not work............................................................................................................34
An unexpected program opens when a button is pressed.................................................35
Wrong shortcut is used when the Scan button is pressed..................................................35
Automatic document feeder (ADF) problems...........................................................................36
Scanned image is fuzzy......................................................................................................36
Scanned images contain streaks or scratches...................................................................37
Scanner scans only one side of a double-sided page........................................................37
Scanned pages are out of order at the scan destination....................................................37
Scanned pages are missing at the scan destination..........................................................37
The image is completely black or completely white............................................................37
Scanned images are not straight........................................................................................38
Clear a jam from the automatic document feeder (ADF)....................................................38
Automatic document feeder (ADF) does not feed paper....................................................40
The bottom of the scanned image is cut off........................................................................40
Slides, negatives, and TMA issues...........................................................................................40
The image cannot be enlarged...........................................................................................40
Incorrect colors print, or the image is too light or dark........................................................41
The scanned images are dark............................................................................................41
The TMA does not work at all.............................................................................................41
No light or only dim light is visible in the TMA after selecting a slides or negatives
scanning shortcut...............................................................................................................41
Additional troubleshooting information.....................................................................................41
5 Product support
Control of the scanner buttons.................................................................................................42
Getting assistance....................................................................................................................42
Index..............................................................................................................................................44
2
1 Use the scanner
The following topics describe the HP Scanjet scanner as well as how to scan or copy
original documents.
•
HP scanning software overview
Scanner overview
•
Scanner settings
•
Load originals
•
Start a scan
•
Make copies
•
HP scanning software overview
When you install the HP scanning software, the following icons are added to your desktop.
These icons open programs for scanning, copying, and editing your scans.
HP Scanning is the program to use for scanning pictures and
documents. Use HP Scanning for all of the following:
Perform scanning functions
•
Access help and troubleshooting information
•
Access the HP Scanning preview window to edit your scans before
•
saving them
Scan slides and negatives with the transparent materials adapter
•
(TMA)
Modify settings and preferences
•
HP Copy is the program to use for printing copies on a printer.
HP Scanner Tools Utility is the program to use for configuring the
buttons on the scanner control panel and recording maintenance
information.
To start a scan, double-click the HP Scanning icon to display the HP Scanning shortcuts
dialog box and follow the onscreen instructions.
NOTE: You can modify scan settings in the HP Scanning shortcuts dialog box. For
more information, click Help in the HP Scanning shortcuts dialog box.
To start a copy, double-click the HP Copy icon and follow the onscreen instructions.
NOTE: You can assign the Scan ( ) or Copy ( ) buttons to other applications
as long as Windows recognizes the application as button-aware. To do so, use the
HP Scanner Tools Utility.
Use the scanner 3
Chapter 1
See also
• “
Load originals” on page 7
Use the HP scanning software” on page 14
• “
Make copies” on page 16
• “
Scanner overview
1 Scanner control panel
2 Automatic document feeder (ADF)
3 ADF input tray
4 ADF output tray
5 Transparent materials adapter (TMA)
See also
•
Scanner control panel
•
Automatic document feeder (ADF)
•
Transparent materials adapter (TMA)
Scanner control panel
Use the buttons on the scanner control panel to start a scan and to configure some
scanner settings.
4 Use the scanner
Icon Button name Description
1 Attention LED In combination with the Power LED, indicates
2 LCD
3 OK/Select Allows you to scroll through and select options
4 Cancel Cancels a scan or copy in progress.
5 Scan Starts a scan.
6 Power Turns the scanner on and off.
7 Copy Starts a copy, displaying the HP Copy dialog
8 Back Displays the previous menu on the LCD.
scanner functions and error conditions.
Displays available scan shortcuts that
•
users can select.
Shows menu options and status and error
•
messages.
in the LCD.
•
Press and to scroll through the
menu options.
Press OK to select the option.
•
box on the computer.
9 Setup Allows you to set preferences for the behavior
See also
• “
Start a scan” on page 13
Make copies” on page 16
• “
Scanner settings” on page 6
• “
Scanner LEDs” on page 27
• “
Automatic document feeder (ADF)
You can use the automatic document feeder (ADF) to scan multipage documents quickly
and easily.
See also
• “
Use the automatic document feeder (ADF)” on page 7
Start a scan” on page 13
• “
Make copies” on page 16
• “
of the scanner.
Scanner overview 5
Chapter 1
Transparent materials adapter (TMA)
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.
See also
• “
Use the transparent materials adapter (TMA)” on page 12
Start a scan” on page 13
• “
Scanner settings
The Setup ( ) button allows you to modify the following scanner settings:
•
Language
Energy consumption
•
Tools
•
NOTE: You can change additional settings through the HP scanning software.
Double-click the HP Scanning icon on the desktop, and then select an option from
the Options menu. For more information, click Help in the HP Scanning shortcuts
dialog box.
TIP: If you change settings and later want to restore them to their defaults, press the
Language
Setup (
To select the language shown on the LCD, follow these steps:
1.
Press the Setup (
OK.
2.
Use
language selection, and then press OK to exit.
) button on the scanner control panel and select Restore Defaults.
) button, use and to select Language, and then press
and until the language you want is selected, press OK to confirm the
Energy consumption
You can reduce the scanner's energy consumption with the following settings:
• Instant Warm-up: By default, this setting reduces the time it takes for the lamp to
turn on, allowing you to scan or copy more quickly. Setting Instant Warm-up to
OFF increases the time required for the lamp to warm up, but reduces energy
consumption.
• Energy Savings: By default, this setting reduces scanner power consumption after
a period of time. Setting Energy Savings to OFF increases power consumption, but
reduces the time required when you begin scanning or copying.
If you set Instant Warm-up to OFF or Energy Savings to ON, pressing the Power button
restores full power to the scanner.
6 Use the scanner
Tools
To change energy consumption settings, follow these steps:
1.
Press the Setup (
you want is selected, and then press OK.
2.
Use
then press
NOTE: Setting Energy Savings to ON reduces power to all parts of the scanner,
including the scanner lamp. As a result, setting Instant Warm-up to OFF when
Energy Savings is set to ON has no effect.
This menu option starts the HP Scanner Tools Utility on the connected computer. This
utility allows you to associate any button-aware application with the Scan (
Copy (
purposes.
NOTE: You can also start the HP Scanner Tools Utility through the Windows
taskbar. To do so, click Start, point to Programs or All Programs, point to HP, point
to Scanjet, point to HP Scanjet N6310, and then click Scanner Tools Utility.
See also
• “
• “
and until the setting you want (ON or OFF) is selected, press OK, and
) buttons and to monitor usage of certain scanner parts for maintenance
Control of the scanner buttons” on page 42
HP Scanner Tools Utility scanner maintenance information” on page 24
) button, use and until the energy consumption setting
twice.
) or
Load originals
You can load your originals into your scanner using one of the following methods:
•
Use the automatic document feeder (ADF)
Use the scanner glass
•
Use the transparent materials adapter (TMA)
•
Use the automatic document feeder (ADF)
For helpful information on loading your documents properly, refer to the following topics.
•
Document loading tips
How to load documents
•
Document loading tips
• The automatic document feeder (ADF) supports the following paper types.
Width: 148-216 mm (5.8-8.5 in)
Length: 148-356 mm (5.8-14 in)
Weight: 50-120 g/m2 (13-32 lb)
Load originals 7
Chapter 1
• Scanning the following types of documents with the ADF might result in paper jams
or damage to the documents. To scan these documents, use the scanner glass
instead of the ADF.
Wrinkled or creased
documents
Torn documents Documents with paper
Carbon paper Coated paper
Extremely thin,
translucent paper
Photos Overhead
Papers that are stuck
together
Curled documents
clips or staples
Paper with adhesive
notes or flags attached
transparencies
Paper with wet
substances such as
glue or correction fluid
• Before loading documents, make sure that the ADF access door is securely latched.
• When loading a stack of documents, make sure that all of the documents are the
same width.
• When loading pages in landscape orientation, make sure that the top of the pages
point toward the back of the scanner. Doing so ensures that the scanner automatically
rotates the page correctly, if you have set the HP scanning software to rotate
landscape pages automatically.
• The maximum capacity of the ADF is 50 sheets of 75 g/m
2
(20 lb) paper. When using
heavier paper, the maximum capacity is decreased.
8 Use the scanner
• When loading small pages, such as A5 paper size (148 x 210 mm or 5.8 x 8.3 in),
load a stack of at least five pages to ensure that the ADF properly detects and feeds
the stack. When scanning fewer than five small pages, scan the pages by placing
them on the scanner glass.
• When loading long documents that hang over the end of the input tray, pull out the
input tray extender (1), and then load the documents (2).
How to load documents
1. If the original pages are long, pull out the input tray extender.
2. Fan the stack of document pages to ensure that the pages do not stick together. Fan
the edge that will be pointing into the ADF in one direction, and then fan that same
edge in the opposite direction.
Load originals 9
Chapter 1
3. Align the edges of the documents by tapping the bottom of the stack against the table
top. Rotate the stack 90 degrees and repeat.
4. Place the stack in the middle of the input tray. Load the stack face up.
5. Adjust the paper guides to the width of the documents. Take care not to overtighten
the guides, which can restrict paper feeding, but make sure that the paper guides
touch the edges of the documents.
6. Gently push the stack forward to activate the tray sensor.
See also
• “
Document loading tips” on page 7
Automatic document feeder (ADF) problems” on page 36
• “
Start a scan” on page 13
• “
10 Use the scanner
Use the scanner glass
Place items that do not meet the specifications for the automatic document feeder (ADF)
directly onto the scanner glass.
Minimum size: No minimum size
Maximum size: 216 x 300 mm (8.5 x 11.8 in)
NOTE: Not all the length of the scanner glass is in the active imaging area, so make
sure to position your originals as indicated by the reference mark on the edge of the
scanner glass.
Place the original face down on the scanner glass, as indicated by the reference mark.
For landscape pages, place the pages face down with the top of the page pointing toward
the back of the scanner.
TIP: To scan multiple pictures at the same time, arrange the pictures that you want
to scan on the scanner glass with at least 6 mm (0.25 in) of space between items.
See also
“
Start a scan” on page 13
Load originals 11
Chapter 1
Use the transparent materials adapter (TMA)
This section contains information about using the transparent materials adapter (TMA)
to scan slides, including 35 mm slides, and negatives.
•
Load slides or negatives
Tips for scanning transparent items
•
NOTE: You must use the HP scanning software to scan slides and negative frames
using the TMA.
Load slides or negatives
The transparent materials adapter (TMA) enables you to scan two 35 mm slides or three
negative frames at one time.
Figure 1-1 Load slides
Figure 1-2 Load negatives
To load slides or negatives in the TMA, follow these steps:
1. Open the scanner lid.
2. Remove the negative strip holder from the slide holder.
3. Do one of the following to load the slides or negatives:
• If you are scanning slides, place the slides into the slide holder. Insert the slides
with the top of the slides pointing up and with the front of the slides facing you,
making sure that the slides are flat and do not overlap.
• If you are scanning negatives, do the following:
a. Remove the light-shield from the negative strip holder.
b. Slide a negative strip into the negative strip holder so that the shiny side of the
negative faces you. Negatives are easily damaged, so you should touch them
only on their edges.
12 Use the scanner
c. If the negative strip has fewer than three frames, insert the negatives light-shield
d. Insert the negative strip holder back into the slide holder.
4. Close the scanner lid.
See also
• “
Start a scan” on page 13
Slides, negatives, and TMA issues” on page 40
• “
Tips for scanning transparent items
• To scan transparent items larger than those that the transparent materials adapter
(TMA) accepts, place the transparency on the scanner glass, place a white sheet of
paper on top of the transparency, and then scan.
• When scanning a negative, the default scan shortcut automatically enlarges the
image to approximately 6.7 x 10 cm (2.64 x 4 in). If you want the final image to be
larger or smaller, start the scan with the HP scanning software and then use the
Resize tool in the HP Scanning preview window to set the scaling to the final size
that you want. The scanner will scan the item to the size that you select and adjust
the scan resolution as appropriate. For more information, see the scanner software
help.
Start a scan
Start scanning in one of these ways:
•
Use the Scan button
Use the HP scanning software
•
Use other software programs
•
into the negative strip holder, making sure the edge of the light-shield touches the
last frame.
Use the Scan button
To scan using the Scan ( ) button on the scanner, follow these steps:
1. Load the originals.
2. If the scanner LCD indicates there are no scan shortcuts on the scanner, press the
Scan (
allowing you to transfer the scan shortcuts you want to use to the scanner control
panel scan shortcuts list.
a.In the Available Scan Shortcuts list, select a shortcut, and then click Add.
b.Use the Move (up) and Move (down) arrows in the dialog box to arrange the
shortcut sequence in the Front Panel List.
The shortcuts will appear in this order as you scroll through the list on the front
panel of your scanning device.
c. When the list is complete, click Update the Device. For more information about
uploading scan shortcuts, see the printed Getting Started Guide.
3.
Use
4. Press the Scan (
scan and sends the scan to the location specified in the scan shortcut.
) button. The Scan To...Setup dialog box displays on the computer screen,
and to select the scan shortcut.
) button on the scanner control panel. The scanner starts the
Start a scan 13
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