HP Scanjet G4000 series
User Guide
Contents
1 How to use the scanner........................................................................................2
Where to get additional information.........................................................................2
Accessibility.............................................................................................................2
How to use the HP Photosmart software................................................................3
Front panel and accessories overview....................................................................3
Scanning overview..................................................................................................4
Scan pictures and documents.................................................................................6
Scan film..................................................................................................................9
Make copies..........................................................................................................14
Scan to a PDF file..................................................................................................15
E-mail a document or picture.................................................................................15
Change scan settings............................................................................................16
2 Care and maintenance........................................................................................17
Clean the scanner glass........................................................................................17
Clean the transparent materials adapter (TMA)....................................................17
Order maintenance and scanner supplies.............................................................17
3 Troubleshooting..................................................................................................18
Scanner initialization or hardware problems.........................................................18
Scanner operation problems.................................................................................19
Slides, negatives, and TMA issues.......................................................................22
Index............................................................................................................................24
User Guide 1
1
How to use the scanner
This manual describes how to use the HP Scanjet G4000 series Photo Scanners and
their accessories.
This section presents an overview of the scanner and how to use it.
● Where to get additional information
● Accessibility
● How to use the HP Photosmart software
● Front panel and accessories overview
● Scanning overview
● Scan pictures and documents
● Scan film
● Make copies
● Scan to a PDF file
● E-mail a document or picture
● Change scan settings
Where to get additional information
To access an online version of the scanner user guide, click Start, point to Programs
or All Programs, point to HP, Scanjet, G4000 series, and then click User Guide.
You can get additional information about using this product from the HP Solution Center.
If you have installed the HP Photosmart software that came with the scanner, doubleclick the HP Solution Center icon on your desktop, and then click Help and Support.
Under the Documentation section, click Product Help.
Accessibility
This section describes the accessibility options available with this scanner.
● Accessing the user guide with screen reader software
● Button Disable Utility
Accessing the user guide with screen reader software
There is an online Help version of this User Guide on the software CD. This format can
be used with most screen reader software programs. To find this guide on the CD, do
the following:
1. Insert the HP CD that came with the scanner into the computer CD drive.
Wait for the installation dialog box to display.
Note If the installation dialog box does not display, double-click the
scanner.htm file on the root of the installation CD.
2. Click View or print guides.
A list of languages is displayed.
2 HP Scanjet G4000 series
3. Click the language that you want.
A list of guides is displayed.
4. Click Onscreen User Guide.
Button Disable Utility
To prevent buttons from being accidentally pushed, you can use the Button Disable Utility
to disable the buttons. You can use the same utility to re-enable the buttons.
To use the Button Disable Utility, complete the following steps:
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\G4000\.
2. Double-click hpbdu.exe.
The HP Button Disable Utility dialog box is displayed.
3. Select the scanner, and then click Enable Buttons or Disable Buttons.
How to use the HP Photosmart software
When you install the HP Photosmart software, two icons are added to your desktop.
These icons open programs for scanning and editing your scans.
HP Solution Center is the program that gets you started scanning
pictures and documents. Use the HP Solution Center for all of the
following:
● Perform scanning and copy functions
● Access help and troubleshooting information
● Access the HP Photosmart software to edit your scans
● Modify settings and preferences
The HP Photosmart software is the program to use for
manipulating, printing, archiving, and sharing your images after
they have been scanned. You can get to the HP Photosmart
software from the desktop icon or through HP Solution Center.
To start a scan:
Double-click the HP Solution Center icon on the desktop, click the tab for the scanner,
and then click the task you want to perform.
Note If the HP Solution Center icon is not available on the desktop, click
Start, point to Programs or All Programs, point to HP, and then click HP
Solution Center.
Front panel and accessories overview
This section presents an overview of the scanner front panel and the transparent
materials adapter (TMA).
● Front-panel buttons
● Transparent materials adapter (TMA)
User Guide 3
Chapter 1
Front-panel buttons
Icon Feature name Description
Scan button Scans pictures, graphics, documents, or objects.
Scan Film
button
Copy button Scans the item and sends it to the printer to make a
Scan to PDF
button
Transparent materials adapter (TMA)
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.
With the HP Scanjet G4050 TMA, you can also scan medium- and large-format film. For
more information about the TMA, see Scan film.
Scanning overview
Start scanning in one of these ways:
● Image quality (6-color scanning) vs. speed
● Scan from the scanner front-panel buttons
● Scan from the HP Solution Center
● Scan from other software programs
● Preview a scanned image
Scans transparent positives (such as 35 mm slides)
and negatives. Scanning film requires that you use the
transparent materials adapter (TMA) located on the
underside of the scanner lid.
copy.
Scans one or more pages and saves them as a PDF
file for sharing or storing.
Image quality (6-color scanning) vs. speed
When scanning images using the HP Scanjet G4000 series scanners, you can configure
the scan settings for either fast scanning or higher-quality output. If you choose to take
advantage of this product's high quality output by using the optimum color accuracy
options, the scanning process will be slower.
The HP Scanjet G4000 series scanners include the 6-color scanning feature. This
technology makes it possible for a scanning device to detect a wider range of color. The
result is more realistic photo reproductions with greater color accuracy. The term 6-color
refers to amount of information collected for each pixel during the scanning process, not
the number of colors in the output.
Tip Try the higher-quality scan settings first on a small number of images,
especially when using the HP Scanjet G4050 TMA. This will give you an idea of
the scan speed so that you know what to expect when you scan a larger batch of
images.
4 HP Scanjet G4000 series
You can reach the quality and speed settings by doing the following:
1. Open the HP Solution Center and select your device.
2. Click Settings.
3. Point to Scan Settings.
4. Click Scan Preferences.
5. Click Quality vs. Speed.
For more information about the speed and quality settings, click Help in the Quality vs.
Speed dialog box.
Scan from the scanner front-panel buttons
Use the front-panel buttons on the scanner for basic scanning functions, such as
scanning pictures and documents. Instructions for using the front-panel buttons are
located in this manual.
For more information about how to use the front-panel buttons, see the following topics:
● Front panel and accessories overview
● Scan film
● Scan pictures and documents
● Make copies
● Scan to a PDF file
Scan from the HP Solution Center
Scan from the HP Solution Center when you want more control during the scanning
process, such as when you want to preview the image before the final scan, use more
advanced features, or change scan settings.
To start the HP Solution Center:
1. Do one of the following:
a. On the Windows desktop, double-click the HP Solution Center icon.
b. On the taskbar, click Start, point to Programs or All Programs, point to HP,
and then click HP Solution Center.
2. If you have installed more than one HP device, click the tab for the scanner. The
HP Solution Center shows only the functions, settings, and support options that are
appropriate for the selected HP device.
Scan from other software programs
You can scan an image directly into one of your software programs if the program is
TWAIN compliant. Generally, the program is compliant if it has a menu option such as
Acquire, Scan, or Import New Object. If you are unsure whether the program is
compliant or what the option is, see the documentation for that program.
Preview a scanned image
If you want to preview the scanned image, either begin the scan from the HP Solution
Center, or click Show Preview in the What are you scanning? dialog box.
To change the button settings for the scanner so that the software always prompts you
with a preview of the picture or document, see Change scan settings.
User Guide 5
Chapter 1
Scan pictures and documents
Use the Scan button to scan pictures or documents quickly.
● Select original type — document or picture
● Scan pictures
● Scan multiple pictures with one scan
● Scan documents
Select original type — document or picture
You have two choices for original type: Document or Picture. The scanner optimizes
settings based on your choice. Use the following guidelines to determine the best original
type for your needs.
If your original consists of
Text, or both text and graphics Document
A printed photograph or graphic Picture
Scan pictures
Use the Scan button ( ) to scan photos and graphics.
For scanning slides or negatives, see Scan film.
1. Place the original face down on the scanner glass, as indicated by the reference
2.
3. Under the What are you scanning? heading, click Picture.
4. Select Scan originals from glass.
Select this original type
Note If you want to preview scans before they are sent to their destination,
select Show Preview in the What are you scanning? dialog box. Also see
Preview a scanned image.
marks, and then close the lid.
Press the Scan button (
The What are you scanning? dialog box appears.
).
6 HP Scanjet G4000 series
5. Click Scan.
6. When the scan is finished, place an item on the scanner glass and then click
Scan to scan another picture, or click Done. The software saves the scan to a
subfolder in the My Scans folder. The subfolder is named for the current year and
month. The scanned image is also sent to the HP Photosmart software by default.
Note If Show Preview was selected, you must click the Accept button in
the preview screen to initiate the scan. When prompted, click Yes to scan
additional pictures, or click No to send the scanned image(s) to the specified
location.
Tip The HP Scanning software can automatically correct your pictures or restore
faded colors in old pictures. To turn picture correction on or off, select Auto
Correct Photos from the Basic menu of the HP Scanning software, and then
choose the options you want. To use this feature, Show Preview must be
selected.
Scan multiple pictures with one scan
You can scan multiple pictures at the same time from the scanner glass.
Arrange the pictures that you want to scan on the HP scanning device glass. For the best
results, leave at least 0.25 inches (6 mm) of space between the edges of the pictures.
Then follow the steps for scanning a picture. For more information, see Scan pictures.
For more information, go to the Index tab in the onscreen Help. Type multiple in the
keyword field and click multiple items, scan in the list.
Scan documents
Use the Scan button ( ) to scan documents.
The scanner scans an original document to the destination that is selected in the
HP Scanning dialog box.
Note If you want to preview scans before they are sent to their destination,
select Show Preview in the What are you scanning? dialog box, or begin your
scan from the HP Solution Center. Also see Preview a scanned image.
1. Place the original face down on the scanner glass, as indicated by the reference
mark.
2.
Press the Scan button (
User Guide 7
). The What are you scanning? dialog box appears.
Chapter 1
3. Under the What are you scanning? heading, click Document, and then select one
of the following options:
– Color – This is the default setting.
– Grayscale – This option converts any colored original to grayscale, and creates
a smaller file size than the Color option.
– Black & White – This is the best option for scanning a black and white graphic,
but it is not suitable for color or grayscale originals if you want to preserve detail.
4. Click Scan.
5. When you are finished with that page, place the next page on the glass and click
Scan to scan another document or page.
6. When you are finished with all pages, click Done. After you click Done, the software
sends the scanned file to the specified location.
Note If Show Preview was selected, you must click the Accept button in
the preview screen to initiate the scan. When prompted, click Yes to scan
additional pages, or click No to send the scanned page(s) to the specified
location.
8 HP Scanjet G4000 series
Scan film
This section contains information about using the transparent materials adapter (TMA)
to scan positives, including 35 mm slides, and negatives.
This section describes two HP Scanjet G4000 series models. The procedures are not
the same for each model. Be careful to check that you are following the procedure for
your model.
How to tell which model you have? The model number appears on your scanner lid.
HP Scanjet G4010
HP Scanjet G4050
Scan positives (such as 35 mm slides) or negatives — HP Scanjet G4010
For tips about scanning film, see Tips for scanning transparent items.
Scan positives (such as 35 mm slides) or
negatives — HP Scanjet G4050
Scan positives (such as 35 mm slides) or negatives — HP Scanjet G4010
The transparent materials adapter (TMA) in this model enables you to scan as many as
five 35 mm slides at one time, depending on orientation, or one strip of negatives.
User Guide 9
Chapter 1
Note Check the model number on the scanner lid. The steps below are for the
HP Scanjet G4010. If you are using an HP Scanjet G4050, see Scan positives
(such as 35 mm slides) or negatives — HP Scanjet G4050.
1. Open the scanner lid and remove the TMA cover by pulling the cover up.
2. Remove the negative strip holder from the slide holder.
3. Do one of the following to load the slides or negatives:
– If you are scanning slides, place the slides into the slide holder. Insert the slides
with the top of the slides pointing up and with the front of the slides facing you.
Make sure that the slides are flat and do not overlap.
– If you are scanning negatives, do the following:
a. Slide a negative strip with up to six frames into the negative strip holder so that
the shiny side of the negative faces you. Negatives are easily damaged, so you
should touch them only on their edges.
10 HP Scanjet G4000 series
If there is unused space in the negative strip holder, push the negatives all the
way to the bottom of the holder and slide the TMA cover in to fill in the empty
space.
b. Insert the negative strip holder back into the slide holder.
4. Close the scanner lid.
5.
Press the Scan Film (
Center.
6. In the What are you scanning? dialog box, select Picture.
7. If you are scanning slides, select Scan positives, including 35 mm slides, using
the TMA. If you are scanning negatives, select Scan negatives using the
Transparent Materials Adapter (TMA).
If you want to preview the scanned picture, select the Show Preview check box on
the screen, or begin the scan from HP Solution Center.
8. Click Scan.
9. Follow the instructions on the screen to finish scanning.
The scan is sent to the default destination.
10. When the scan is finished, remove the slides. Place the negative strip holder back
into the scanner lid for convenient storage, and then replace the TMA cover.
) button on the scanner, or click Scan Film in HP Solution
Scan positives (such as 35 mm slides) or negatives — HP Scanjet G4050
The transparent materials adapter (TMA) is built into the scanner lid. Slides, negatives,
and medium- and large-format film have their own unique media holders called
User Guide 11
Chapter 1
“templates.” The templates are rectangular frames that you can use to optimally place
your media for scanning.
Note Check the model number on the scanner lid. The steps below are for the
HP Scanjet G4050. If you are using an HP Scanjet G4010, see Scan positives
(such as 35 mm slides) or negatives — HP Scanjet G4010.
1. Open the scanner lid and remove the TMA cover by releasing the latch and pulling
the cover up and toward you.
2. Place the slides or negatives in the appropriate template. Use the orientation
indicated by the icons on the template. If you are scanning slides, place the template
on the scanner glass first, then load the slides.
– Place the slide template on the scanner glass and then load slides into the
template. Start with the location numbered “1” and continue in order as indicated
by the numbers.
– Place medium-format or large-format film strips in the large-format template.
– Place 35 mm negative strips in the negatives template. Start at the top and fill
in rows with the negative strips. Negatives are easily damaged, so you should
touch them only on their edges.
If you are scanning fewer than the maximum number of negatives with the TMA,
cover the empty spaces with the light shield provided. This ensures that no extra
light leaks into the scan.
3. Snap shut any open doors on the template.
12 HP Scanjet G4000 series
4. If you are scanning negatives, place the template containing the negatives onto the
scanner glass. Align the arrow on the template with the corner reference mark on
the scanner bed.
5. Close the scanner lid.
6.
Press the Scan Film (
) button on the scanner, or click Scan Film in HP Solution
Center.
7. In the What are you scanning? dialog box, select Picture.
8. If you are scanning slides, select Scan positives, including 35 mm slides, using
the TMA. If you are scanning negatives, select Scan negatives using the
Transparent Materials Adapter (TMA).
If you want to preview the scanned picture, select the Show Preview check box on
the screen, or begin the scan from HP Solution Center.
9. Click Scan.
10. Follow the instructions on the screen to finish scanning.
The scan is sent to the destination that you selected in the What are you
scanning? dialog box.
11. When the scan is finished, remove the template from the scanner glass. Remove
the media from the template.
12. Replace the TMA cover by inserting the hooks into the openings in the lid and then
locking the cover latch closed at the top.
User Guide 13
Chapter 1
Tips for scanning transparent items
● To scan items larger than those that the transparent materials adapter (TMA) or
template accepts, place the transparency on the scanner glass, place a white sheet
of paper on top of the transparency, and then scan as described in Scan pictures.
● When scanning a 35 mm slide or negative, the scanner software automatically
enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches). Medium and
large format negatives are also scaled to a larger final size. If you want the final
image to be larger or smaller, use the Resize tool in the scanner software to set the
scaling to the final size that you select. The scanner will scan the item to the size
that you select and adjust the scan resolution as appropriate.
● You can configure the scan settings for either fast scanning or higher-quality output.
If you choose to take advantage of this product's high-quality output using the
optimum color accuracy options, the scanning process will be considerably slower.
For more information, see Image quality (6-color scanning) vs. speed.
● When cropping images, completely remove the borders to reduce excess light
interference.
A cropped image from a slide
Make copies
Use the Copy button ( ) to scan an original and send it to a printer.
The front-panel Copy button is optimized to scan and print a duplicate of what is on the
scanner glass. If you want to change the image, such as to lighten or darken it, or to
adjust its size, click Cancel in the copy progress dialog box. Adjust the settings, and then
complete the scan. If you use the HP Solution Center, you can also click the Make
Copies button and adjust the settings in the preview screen.
1. Place the original face down on the scanner glass, as indicated by the reference
marks.
2.
Press the Copy button (
). The copy is printed on the default printer.
Note There is no preview image for the copy function.
14 HP Scanjet G4000 series
Scan to a PDF file
Use the Scan to PDF button ( ) to scan a document or picture and save it as a PDF
file.
1. Place the original face down on the scanner glass, as indicated by the reference
mark.
2.
Press the Scan to PDF button (
appears.
3. Under the What are you scanning? heading, click Document, and then select one
of the following options:
– Color – This is the default setting.
– Grayscale – This option converts any colored original to grayscale, and creates
a smaller file size than the Color option.
– Black & White – This is the best option for scanning a black and white graphic,
but it is not suitable for color or grayscale originals if you want to preserve detail.
4. In the Scan to drop-down box, select Save to file or select a different option such
as E-mail. Verify that PDF is selected in the File Type drop-down box. To select a
location for the saved file, click the Save to file Save Options button.
5. Click Scan.
6. When you are finished with that page, place the next page on the glass and click
Scan to scan another document or page.
7. When you are finished with all pages, click Done. After you click Done, the software
sends the scanned file to the specified location.
). The What are you scanning? dialog box
E-mail a document or picture
Follow these instructions to scan pictures or documents from the scanner glass and send
the scans to a supported e-mail program as an attachment.
1. Place the original face down on the scanner glass, as indicated by the reference
mark.
2.
Press the Scan button (
User Guide 15
). The What are you scanning? dialog box appears.
Chapter 1
3. Under the What are you scanning? heading, click either Document or Picture,
and then select the appropriate options for the document or picture you are scanning.
4. In the Scan to area, select E-mail.
5. Click Scan.
6. When you are finished with the first document page or picture, place the next page
on the glass and click Scan to scan another document page or picture.
7. When you are finished with all pages, click Done. After you click Done, the software
sends the scanned file to your default e-mail program.
Note If Show Preview was selected, you must click the Accept button in
the preview screen to initiate the scan. When prompted, click Yes to scan
additional pages, or click No to send the scanned page(s) to the specified
location.
8. Use your default e-mail program to complete and send the e-mail with the scanned
image attached. To view the scanned image before you send the e-mail, doubleclick the attachment.
Note To change the e-mail program, open the HP Solution Center software
from your desktop icon or from the Start menu, click the scanner tab, click
the Settings button, and then select E-mail Settings. The E-mail
Settings dialog box appears. Select the e-mail program that you want to use,
and then click OK.
Change scan settings
You can change many scan settings from the HP Solution Center, including:
● Button settings for the scanner front panel
● Settings for the HP Solution Center scan buttons
● Scan preferences, such as automatic exposure
To view or change the scan settings, open the HP Solution Center and select the device
tab. Click Settings, point to Scan Settings, and then select the type of settings you want
to view or change. To get help with settings, click Help.
16 HP Scanjet G4000 series
2
Care and maintenance
This section presents information about how to care for and maintain the scanner.
● Clean the scanner glass
● Clean the transparent materials adapter (TMA)
● Order maintenance and scanner supplies
Occasional cleaning of your scanner helps ensure higher-quality scans. The amount of
care necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
For all care and maintenance procedures required for the scanner, please see the Care
and maintenance section for your scanner in the onscreen Help. In the HP Solution
Center, click Help, and then select the Help section for your scanner model.
Routine cleaning and maintenance should include cleaning the scanner glass and the
transparent materials adapter (TMA).
Caution Avoid placing items that have sharp edges in the scanner. Doing so
can damage the scanner. Before placing an item on the scanner glass, make sure
that the item does not contain wet glue, correction fluid, or other substances that
can be transferred to the glass.
Clean the scanner glass
1. Disconnect the USB cable and power cable from the scanner.
2. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner, and dry the glass with a dry, soft, lint-free cloth.
Caution Use only glass cleaner. Avoid abrasives, acetone, benzene, and
carbon tetrachloride, all of which can damage the scanner glass. Avoid
isopropyl alcohol because it can leave streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could run to the edges and damage the scanner.
3. When you have finished, reconnect the USB cable and power cable to the scanner.
Note For instructions about how to clean the underside of the scanner glass,
visit www.hp.com/support.
Clean the transparent materials adapter (TMA)
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with glass cleaner
and wipe the TMA.
Order maintenance and scanner supplies
You can purchase maintenance parts online at the scanner support Web site
at www.hp.com/buy/parts or from your local HP dealer.
User Guide 17
3
Troubleshooting
This section contains solutions for common problems with the scanner and the
transparent materials adapter (TMA).
● Scanner initialization or hardware problems
● Scanner operation problems
● Slides, negatives, and TMA issues
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.
● Reset the scanner
● Test the scanner hardware
● Scanner has stopped working properly
● Additional troubleshooting information
Reset the scanner
If you receive an error message similar to “Scanner initialization failed” or “Scanner not
found” when trying to use the scanner, use the following procedure:
1. Close the HP Photosmart software, if it is open.
2. Disconnect the cable that connects the scanner to the computer.
3. Turn the computer off, wait 60 seconds, and then turn the computer on again.
4. Reconnect the cable that connects the computer and the scanner.
– Make sure that the USB cable is connected to the back of the scanner correctly.
The USB symbol on the end of the cable (the connector) should be facing up.
When connected correctly, the USB connector will feel slightly loose. When
connected incorrectly, the USB plug will feel overly tight.
– Try connecting the USB cable to a different USB port on your computer. If the
USB cable is connected to a port on the front of the computer, move it to a port
on the back of the computer.
Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are correctly
connected, verify that the scanner is turned on, and then test the scanner by using the
following procedure:
1. Disconnect the USB cable and power cable from the scanner.
2. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm
(1 inch), and the lamp will turn on.
If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See Scanner has stopped working properly.
18 HP Scanjet G4000 series
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are
securely connected.
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back
on.
3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and
then reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP,
click Start, and then click Control Panel).
b. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select HP Scanjet G4000 series.
c. Click Remove.
d. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select the HP Photosmart software.
e. Click Remove.
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.
Additional troubleshooting information
If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help and Support. Under
the Documentation section, click Product Help. The Help system provides information
about the HP Scanjet G4000 series Photo Scanner hardware as well as information about
the HP Photosmart software and HP Scanning software. Also, see Scan
troubleshooting in the general Troubleshooting and support section of the Help.
Scanner operation problems
● Scanner will not turn on
● Scanner does not scan right away
● Buttons appear not to work
● Issues with scanning documents or text (OCR)
● Scanned image is fuzzy
● Scanner is scanning items very slowly
● Scanner glass needs to be cleaned
User Guide 19
Chapter 3
Scanner will not turn on
If the scanner will not turn on when you press the front-panel scanner buttons, check for
these possible problems:
● The scanner might have been unplugged. Check to see that the power cable has
not become disconnected from the scanner or unplugged from the power source.
● The scanner might be turned off. Check to see that the scanner power switch is in
the on position.
● Check to see that the TMA cable has not become disconnected from the scanner.
Scanner does not scan right away
If the scanner has not been used for a while, the scanner lamp might need to go through
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it
takes a moment after starting the software or pressing a scanner button for scanning to
begin.
To change the lamp warm-up setting, open the HP Solution Center, click Settings,
click Scan Settings, and then click Scan Preferences.
Buttons appear not to work
After each step, start a scan to see if the buttons are working. If not, proceed with the
next step.
● A cable might be loose. Ensure that the USB cable, the TMA cable, and the power
cable are securely connected.
● Turn the scanner off using the power switch, and then turn it back on again.
● Restart your computer.
● The buttons might be disabled. Try the following procedure:
– Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
– Open Properties, and then click the Events tab. From the Scanner events list,
select Scan Document button press.
– Ensure that the HP Scanning software option is selected.
– Windows 98 and Windows 2000: Ensure that the Disable Device Events
option is not selected.
– Windows Me and Windows XP: Ensure the Take No Action option is not
selected.
● The Button Disable Utility might have been used to disable the buttons. For more
information, see Button Disable Utility.
20 HP Scanjet G4000 series
Issues with scanning documents or text (OCR)
The scanner uses optical character recognition (OCR) to convert text on a page to text
that you can edit on your computer.
● If you scan text but cannot edit it, make sure that you make the following selections
during scanning:
– HP Scanning (Select Document.)
– Scan to (Select a word-processing program or Save to File.)
Note If you select Save to File, select a text file type from the File
Type drop-down list.
● Scanned text might not appear on your computer exactly as it appeared on the
original, especially if the original contains faint or smudged text. For example, some
characters might be incorrect or missing. As you edit the text, compare the scanned
text against the original, and then make corrections as necessary.
● To change text scanning options, click the Scan Document Settings button in the
initial What are you scanning? screen.
● The OCR software is installed by default when you install the HP Scanning software
during scanner setup. If you use the Custom option when installing the software,
you can choose not to install the OCR software. Try reinstalling the software using
the default install options.
Scanned image is fuzzy
It is important that the item you scan comes in close contact with the scanner glass. If
the resulting scanned image is not clear, check to see that the item is in full contact with
the scanner glass.
Scanner is scanning items very slowly
● If you are scanning to edit text, the optical character recognition (OCR) software
program causes the scanner to scan more slowly, which is normal. Wait for the item
to scan.
● Some default settings can cause the scanner to scan more slowly. Open the
HP Solution Center, click Settings, click Scan Settings, click Scan Preferences,
and then click Quality vs. Speed. Clear the Scan with higher bit depths check
box and the Scan with optimum color accuracy check boxes.
● The resolution might be set too high. Reset the resolution to a lower level. The
scanner software automatically selects the resolution to provide the best balance
between image quality and file size.
To change the resolution, open the HP Solution Center, and then click Settings.
Select Scan Settings and Preferences, and then click Button Settings. The
Button Settings dialog box is displayed. Click the tab for Scan Document button
(Solution Center) or Scan Document To button, and then click the Scan
Document Settings button. The Scan Document Settings dialog box is displayed.
Use the drop-down list to change the resolution.
User Guide 21
Chapter 3
Scanner glass needs to be cleaned
Clean the scanner glass under the following conditions:
● Ink is on the glass.
● Fingerprints are on the glass.
● Items have excessive amount of dust or dirt on them.
● Smudges or other marks appear on scanned images.
● Haze or dust is on the glass.
Allow the glass to dry thoroughly before scanning another image.
For more details, see Care and maintenance.
Slides, negatives, and TMA issues
Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have
been scanned by using the TMA.
● The image cannot be enlarged
● Incorrect colors print, or the image is too light or dark
● Dots or streaks appear in the scanned image
● The scanned images are dark
● The TMA does not work at all
● No light or only dim light is visible in the TMA after selecting slides or negatives in
the Scan dialog box
The image cannot be enlarged
You might have used Zoom in, which only changes the view on the screen. Use
Resize to change the size of the final scanned image. For more information, go to the
Index tab in the onscreen Help. Type resize in the keyword field and click images in HP
Scanning software in the list.
Incorrect colors print, or the image is too light or dark
● The software might be setting the exposure for the entire area instead of for one
slide or negative. Select and drag the handles around the selection area until you
see the image area you want to scan.
● If there is unused space in the HP Scanjet G4010 negative strip holder or slide
holder, push the negatives or slides all the way to the bottom of the holder and slide
the TMA cover in to fill in the empty space.
● If you are scanning fewer than the maximum number of slides or negatives with the
HP Scanjet G4050 TMA, cover the empty spaces with the light shield provided. This
ensures that no extra light leaks into the scan.
● The settings for transparent materials are reversed. Make sure that you have
selected Scan positives, such as 35 mm slides, using the TMA for slides, or
Scan negatives using the Transparent Materials Adapter (TMA) for negatives.
Dots or streaks appear in the scanned image
● Check the original slide or negative for damage or debris.
● Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild
glass cleaner. Allow the glass to dry thoroughly before scanning another image.
22 HP Scanjet G4000 series
The scanned images are dark
● Check to see if the TMA light is on before you click Scan or Accept.
● The bulb in the TMA light source might be broken or not working. If the bulb is broken,
service is required.
● The selection area might not be made correctly. Make a selection area that only
includes the photo, without borders.
The TMA does not work at all
The cable might not be connected correctly. Ensure that the TMA cable is connected
securely to the TMA port on the back of the scanner.
No light or only dim light is visible in the TMA after selecting slides or negatives in
the Scan dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with the next
step.
1. Make sure that the TMA is connected to the scanner.
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan
negatives using the Transparent Materials Adapter (TMA) is selected in the
What are you scanning? dialog box.
3.
The bulb in the TMA might not be working. Click the Scan Film button (
look for illumination. If the bulb is broken, service is required. See the Setup and
Support Guide.
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns
on. For the best scanning quality, let the TMA light warm up for at least 30 seconds.
) and
User Guide 23
Index
Symbols/Numerics
6–color scanning 4
A
accessibility 2
attachments, e-mail 15
Auto Correct Photos 7
B
bit depth settings 4
blurry images, troubleshoot
21
Button Disable Utility 3
buttons, front panel
about 3
scan from 4
settings 16
troubleshoot 20
C
clean
scanner glass 17
TMA 17
color
Auto Correct Photos 7
document scan options 8
quality vs. speed settings
4
copy
from scanner glass 14
Copy button 3, 14
crop images 14
D
disable buttons 3
documents
e-mail 15
scan 7
drawings
original types 6
scan 6
E
E-mail button 3
e-mail scans 15
editable text
troubleshoot 21
enable buttons 3
F
film, scan
crop images 14
models, scanner 9
quality vs. speed settings
4
tips 14
troubleshoot 22
with HP Scanjet G4010 9
with HP Scanjet G4050 11
front panel buttons
about 3
scan from 4
settings 16
troubleshoot 20
fuzzy images, troubleshoot 21
G
glass, clean 17
H
hardware test 18
Help 2
HP Photosmart
settings 16
start 3
HP Solution Center
Help 2
quality vs. speed settings
4
scan from 5
start 3
L
languages, user guide 2
localized user guides 2
M
multiple picture scans 7
N
negatives, scan
crop images 14
models, scanner 9
quality vs. speed settings
4
tips 14
troubleshoot 22
with HP Scanjet G4010 9
with HP Scanjet G4050 11
O
OCR
troubleshoot 21
onscreen Help 2
order maintenance supplies
17
originals
types of 6
P
parts, order 17
PDF files, scan to 3
PDF, scan to 15
photographs
color correction 7
original types 6
quality vs. speed settings
4
scan 6
Photosmart
settings 16
start 3
pictures
color correction 7
e-mail 15
original types 6
quality vs. speed settings
4
scan 6
scan multiple 7
power-on, troubleshoot 20
preview image 5
Q
quality vs. speed 4
R
reset scanner 18
S
scan
documents 7
e-mail 15
24 HP Scanjet G4000 series
Index
from front panel buttons 4
from the HP Solution
Center 5
from TWAIN software 5
models, scanner 9
multiple pictures 7
original types 6
pictures 6
preview image 5
quality vs. speed 4
slides or negatives with HP
Scanjet G4010 9
slides or negatives with HP
Scanjet G4050 11
transparent items 14
Scan button 3, 6, 7
Scan Film button 3
Scan to PDF button 15
Scan to Share button 3
scanner
hardware test 18
reset 18
troubleshoot 19
scanner glass, clean 17
screen reader software 2
settings, scan 16
six-color scanning 4
slides, scan
crop images 14
models, scanner 9
quality vs. speed settings
4
tips 14
troubleshoot 22
with HP Scanjet G4010 9
with HP Scanjet G4050 11
software
Help 2
scan from 5
settings 16
Solution Center
Help 2
quality vs. speed settings
4
scan from 5
settings 16
start 3
speed
quality settings 4
troubleshoot 20, 21
supplies, maintenance 17
T
test scanner hardware 18
text, editable
troubleshoot 21
TMA
clean 17
crop images 14
models, scanner 9
quality vs. speed settings
4
scan slides or negatives
14
scan slides or negatives with
HP Scanjet G4010 9
scan slides or negatives with
HP Scanjet G4050 11
troubleshoot 22
transparent materials adapter
(TMA)
clean 17
crop images 14
models, scanner 9
quality vs. speed settings
4
scan slides or negatives with
HP Scanjet G4010 9
scan slides or negatives with
HP Scanjet G4050 11
troubleshoot 22
troubleshoot
buttons 20
fuzzy images 21
negatives 22
power 20
reset scanner 18
scanner 19
slides 22
speed 20, 21
test scanner hardware 18
TMA 22
turn on, troubleshoot 20
TWAIN
scan from 5
W
Web sites
order maintenance
supplies 17
User Guide 25
26 HP Scanjet G4000 series
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