HP Scanjet G2410/G2710
User Guide
Contents
1 How to use the scanner
Where to get additional information ...........................................................................................3
Accessibility ...............................................................................................................................3
Accessing the user guide with screen reader software .......................................................3
Button Disable Utility ............................................................................................................4
How to use the HP Photosmart software ...................................................................................4
Front panel and accessories overview ......................................................................................4
Front-panel buttons .............................................................................................................5
Transparent materials adapter (TMA) ..................................................................................5
Scanning overview ....................................................................................................................5
Scan from the scanner front-panel buttons .........................................................................5
Scan from the HP Solution Center ......................................................................................5
Scan from other software programs ....................................................................................6
Preview a scanned image ...................................................................................................6
Change scan settings ................................................................................................................6
Scan pictures and documents ...................................................................................................6
Select original type — document or picture .........................................................................7
Scan pictures .......................................................................................................................7
Scan multiple pictures with one scan ..................................................................................7
Scan documents ..................................................................................................................8
Scan to a PDF file ................................................................................................................8
E-mail a document or picture ...............................................................................................9
Make copies ...............................................................................................................................9
Scan film ..................................................................................................................................10
Scan positives (such as 35 mm slides) or negatives .........................................................10
Tips for scanning transparent items ..................................................................................12
2 Care and maintenance
Clean the scanner glass ..........................................................................................................13
Clean the transparent materials adapter (TMA) — HP Scanjet G2710 Photo Scanner ..........13
Order maintenance and scanner supplies ...............................................................................14
3 Troubleshooting
Scanner initialization or hardware problems ............................................................................15
Reset the scanner .............................................................................................................15
Test the scanner hardware ................................................................................................15
Scanner has stopped working properly .............................................................................16
Additional troubleshooting information ..............................................................................16
1
Scanner operation problems ...................................................................................................16
Scanner will not turn on .....................................................................................................17
Scanner does not scan right away ....................................................................................17
Buttons appear not to work ................................................................................................17
Issues with scanning documents or text (OCR) ................................................................18
Scanned image is fuzzy .....................................................................................................18
Scanner is scanning items very slowly ..............................................................................18
Scanner glass needs to be cleaned ..................................................................................18
Slides, negatives, and TMA issues ..........................................................................................19
The image cannot be enlarged ..........................................................................................19
Incorrect colors print, or the image is too light or dark .......................................................19
Dots or streaks appear in the scanned image ...................................................................19
The scanned images are dark ...........................................................................................19
The TMA does not work at all ............................................................................................19
No light or only dim light is visible in the TMA after selecting slides or negatives in the
Scan dialog box .................................................................................................................20
Scanner installation troubleshooting ........................................................................................20
Uninstall and reinstall the software ....................................................................................20
Check the cables ...............................................................................................................21
4 Regulatory information and product specifications
Scanner specifications .............................................................................................................22
Transparent materials adapter (TMA) specifications ...............................................................23
Environmental specifications ...................................................................................................23
Recycle and restricted material information ............................................................................23
Recycling ...........................................................................................................................23
Product restricted material .................................................................................................23
Disposal of Waste Equipment by Users in Private Households in the European Union .........24
5 Product support
Accessibility .............................................................................................................................25
HP Scanjet Web site ................................................................................................................25
Getting assistance ...................................................................................................................26
Index..............................................................................................................................................29
2
1 How to use the scanner
This manual describes how to use the HP Scanjet G2410 Flatbed Scanner and the HP
Scanjet G2710 Photo Scanner.
This section presents an overview of the scanner and how to use it.
•
Where to get additional information
Accessibility
•
How to use the HP Photosmart software
•
Front panel and accessories overview
•
Scanning overview
•
Change scan settings
•
Scan pictures and documents
•
Make copies
•
Scan film
•
Where to get additional information
To access an online version of the scanner user guide, click Start, point to Programs
or All Programs, point to HP, Scanjet, G2410or G2710, and then click User Guide.
You can get additional information about using this product from the HP Solution Center.
If you have installed the HP Photosmart software that came with the scanner, doubleclick the HP Solution Center icon on your desktop, and then click Help. Under the
Documentation section, click Product Help.
Accessibility
This section describes the accessibility options available with this scanner.
•
Accessing the user guide with screen reader software
Button Disable Utility
•
Accessing the user guide with screen reader software
There is an online Help version of this User Guide on the software CD. This format can
be used with most screen reader software programs. To find this guide on the CD, do the
following:
1. Insert the HP CD that came with the scanner into the computer CD drive.
Wait for the installation dialog box to display.
NOTE: If the installation dialog box does not display, double-click the
scanner.htm file on the root of the installation CD.
2. Click View or print guides.
A list of languages is displayed.
How to use the scanner 3
Chapter 1
3. Click the language that you want.
A list of guides is displayed.
4. Click Onscreen User Guide.
Button Disable Utility
To prevent buttons from being accidentally pushed, you can use the Button Disable Utility
to disable the buttons. You can use the same utility to re-enable the buttons.
To use the Button Disable Utility, complete the following steps:
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\G4000\.
2. Double-click hpbdu.exe.
The HP Button Disable Utility dialog box is displayed.
3. Select the scanner, and then click Enable Buttons or Disable Buttons.
How to use the HP Photosmart software
When you install the HP Photosmart software, two icons are added to your desktop.
These icons open programs for scanning and editing your scans.
HP Solution Center is the program that gets you started scanning
pictures and documents. Use the HP Solution Center for all of the
following:
Perform scanning and copy functions
•
Access help and troubleshooting information
•
Access the HP Photosmart software to edit your scans
•
Modify settings and preferences
•
The HP Photosmart software is the program to use for manipulating,
printing, archiving, and sharing your images after they have been
scanned. You can get to the HP Photosmart software from the desktop
icon or through HP Solution Center.
To start a scan:
Double-click the HP Solution Center icon on the desktop, click the icon for your device,
and then click the task you want to perform.
NOTE: If the HP Solution Center icon is not available on the desktop, click Start,
point to Programs or All Programs, point to HP, and then click HP Solution
Center.
Front panel and accessories overview
This section presents an overview of the scanner front panel and the transparent
materials adapter (TMA).
•
Front-panel buttons
Transparent materials adapter (TMA)
•
4 How to use the scanner
Front-panel buttons
Icon Feature name Description
Scan button Scans pictures, graphics, documents, or objects.
Copy button Scans the item and sends it to the printer to make a copy.
Scan to PDF
button (G2710
model only)
Scans one or more pages and saves them as a PDF file for
sharing or storing.
Transparent materials adapter (TMA)
NOTE: This section applies to the HP Scanjet G2710 Scanner only.
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.
For more information about the TMA, see
Scanning overview
Start scanning in one of these ways:
Scan from the scanner front-panel buttons
•
Scan from the HP Solution Center
•
Scan from other software programs
•
Preview a scanned image
•
Scan from the scanner front-panel buttons
Use the front-panel buttons on the scanner for basic scanning functions, such as scanning
pictures and documents. Instructions for using the front-panel buttons are located in this
manual.
For more information about how to use the front-panel buttons, see the following topics:
•
Front panel and accessories overview
Scan film
•
Scan pictures and documents
•
Make copies
•
Scan film.
Scan from the HP Solution Center
Scan from the HP Solution Center when you want more control during the scanning
process, such as when you want to preview the image before the final scan, use more
advanced features, or change scan settings.
Scanning overview 5
Chapter 1
To start the HP Solution Center:
1. Do one of the following:
a. On the Windows desktop, double-click the HP Solution Center icon.
b. On the taskbar, click Start, point to Programs or All Programs, point to HP, and
then click HP Solution Center.
2. If you have installed more than one HP device, click the icon for your device. The
HP Solution Center shows only the functions, settings, and support options that are
appropriate for the selected HP device.
Scan from other software programs
You can scan an image directly into one of your software programs if the program is
TWAIN compliant. Generally, the program is compliant if it has a menu option such as
Acquire, Scan, or Import New Object. If you are unsure whether the program is
compliant or what the option is, see the documentation for that program.
Preview a scanned image
If you want to preview the scanned image, either begin the scan from the HP Solution
Center, or click Show Preview in the What are you scanning? dialog box.
To change the button settings for the scanner so that the software always prompts you
with a preview of the picture or document, see the Change scan settings section.
Change scan settings
You can change many scan settings from the HP Solution Center, including:
• Button settings for the scanner front panel
• Settings for the HP Solution Center scan buttons
• Scan preferences, such as automatic exposure
To view or change the scan settings, open the HP Solution Center and select the device.
Click Settings, point to Scan Settings, and then select the type of settings you want to
view or change. To get help with settings, click Help.
Scan pictures and documents
Use the Scan button to scan pictures or documents quickly.
•
Select original type — document or picture
Scan pictures
•
Scan multiple pictures with one scan
•
Scan documents
•
Scan to a PDF file
•
E-mail a document or picture
•
6 How to use the scanner
Select original type — document or picture
You have two choices for original type: Document or Picture. The scanner optimizes
settings based on your choice. Use the following guidelines to determine the best original
type for your needs.
If your original consists of Select this original type
Text, or both text and graphics Document
A printed photograph or graphic Picture
Scan pictures
Use the Scan button ( ) to scan photos and graphics.
For scanning slides or negatives, see
NOTE: If you want to preview scans before they are sent to their destination,
select Show Preview in the What are you scanning? dialog box. Also see
a scanned image.
1. Place the original face down on the scanner glass, as indicated by the reference
marks, and then close the lid.
2.
Press the Scan button (
The What are you scanning? dialog box appears.
3. Under the What are you scanning? heading, click Picture.
4. Select Scan originals from glass.
5. Click Scan.
6. When the scan is finished, place an item on the scanner glass and then click Scan
to scan another picture, or click Done. The software saves the scan to a subfolder in
the My Scans folder. The subfolder is named for the current year and month. The
scanned image is also sent to the HP Photosmart software by default.
Scan film.
).
Preview
NOTE: If Show Preview was selected, you must click the Accept button in the
preview screen to initiate the scan. When prompted, click Yes to scan additional
pictures, or click No to send the scanned image(s) to the specified location.
TIP: The HP Scanning software can automatically correct your pictures or restore
faded colors in old pictures. To turn picture correction on or off, select Auto Correct
Photos from the Basic menu of the HP Scanning software, and then choose the
options you want. To use this feature, Show Preview must be selected.
Scan multiple pictures with one scan
You can scan multiple pictures at the same time from the scanner glass.
Arrange the pictures that you want to scan on the HP scanning device glass. For the best
results, leave at least 0.25 inches (6 mm) of space between the edges of the pictures.
Then follow the steps for scanning a picture. For more information, see
For more information, go to the Index tab in the onscreen Help. Type multiple in the
keyword field and click multiple items, scan in the list.
Scan pictures.
Scan pictures and documents 7
Chapter 1
Scan documents
Use the Scan button ( ) to scan documents.
The scanner scans an original document to the destination that is selected in the
HP Scanning dialog box.
NOTE: If you want to preview scans before they are sent to their destination,
select Show Preview in the What are you scanning? dialog box, or begin your scan
from the HP Solution Center. Also see
1. Place the original face down on the scanner glass, as indicated by the reference mark.
2.
Press the Scan button ( ). The What are you scanning? dialog box appears.
3. Under the What are you scanning? heading, click Document, and then select one
of the following options:
• Color – This is the default setting.
• Grayscale – This option converts any colored original to grayscale, and creates
• Black & White – This is the best option for scanning a black and white graphic,
4. Click Scan.
5. When you are finished with that page, place the next page on the glass and click
Scan to scan another document or page.
6. When you are finished with all pages, click Done. After you click Done, the software
sends the scanned file to the specified location.
Preview a scanned image.
a smaller file size than the Color option.
but it is not suitable for color or grayscale originals if you want to preserve detail.
NOTE: If Show Preview was selected, you must click the Accept button in the
preview screen to initiate the scan. When prompted, click Yes to scan additional
pages, or click No to send the scanned page(s) to the specified location.
Scan to a PDF file
NOTE: This section applies to HP Scanjet G2710 Photo Scanner only.
Use the Scan to PDF button ( ) to scan a document or picture and save it as a PDF
file.
1. Place the original face down on the scanner glass, as indicated by the reference mark.
2.
Press the Scan to PDF button (
appears.
3. Under the What are you scanning? heading, click Document, and then select one
of the following options:
• Color – This is the default setting.
• Grayscale – This option converts any colored original to grayscale, and creates
a smaller file size than the Color option.
• Black & White – This is the best option for scanning a black and white graphic,
but it is not suitable for color or grayscale originals if you want to preserve detail.
4. Click Scan.
). The What are you scanning? dialog box
8 How to use the scanner
5. When you are finished with that page, place the next page on the glass and click
Scan to scan another document or page.
6. When you are finished with all pages, click Done. After you click Done, the software
sends the scanned file to the specified location.
E-mail a document or picture
Follow these instructions to scan pictures or documents from the scanner glass and send
the scans to a supported e-mail program as an attachment.
1. Place the original face down on the scanner glass, as indicated by the reference mark.
2.
Press the Scan button (
3. Under the What are you scanning? heading, click either Document or Picture, and
then select the appropriate options for the document or picture you are scanning.
4. In the Scan to area, select E-mail.
5. Click Scan.
6. When you are finished with the first document page or picture, place the next page
on the glass and click Scan to scan another document page or picture.
7. When you are finished with all pages, click Done. After you click Done, the software
sends the scanned file to your default e-mail program.
NOTE: If Show Preview was selected, you must click the Accept button in the
preview screen to initiate the scan. When prompted, click Yes to scan additional
pages, or click No to send the scanned page(s) to the specified location.
8. Use your default e-mail program to complete and send the e-mail with the scanned
image attached. To view the scanned image before you send the e-mail, double-click
the attachment.
). The What are you scanning? dialog box appears.
NOTE: To change the e-mail program, open the HP Solution Center software
from your desktop icon or from the Start menu, click the scanner icon, click the
Settings button, and then select E-mail Settings. The E-mail Settings dialog
box appears. Select the e-mail program that you want to use, and then click OK.
Make copies
Use the Copy button ( ) to scan an original and send it to a printer.
The front-panel Copy button is optimized to scan and print a duplicate of what is on the
scanner glass. If you want to change the image, such as to lighten or darken it, or to adjust
its size, click Cancel in the copy progress dialog box. Adjust the settings, and then
complete the scan. If you use the HP Solution Center, you can also click the Make
Copies button and adjust the settings in the preview screen.
1. Place the original face down on the scanner glass, as indicated by the reference
marks.
2.
Press the Copy button (
NOTE: There is no preview image for the copy function.
). The copy is printed on the default printer.
Make copies 9
Chapter 1
Scan film
NOTE: This section applies to the HP Scanjet G2710 Photo Scanner only.
This section contains information about using the transparent materials adapter (TMA)
to scan positives, including 35 mm slides, and negatives.
•
Scan positives (such as 35 mm slides) or negatives
Tips for scanning transparent items
•
Scan positives (such as 35 mm slides) or negatives
The transparent materials adapter (TMA) in this model enables you to scan two 35 mm
slides at one time or two negatives.
Figure 1-1 Scan slides
10 How to use the scanner
Figure 1-2 Scan negatives
1. Open the scanner lid.
2. Remove the negative strip holder from the slide holder.
3. Do one of the following to load the slides or negatives:
• If you are scanning slides, place the slides into the slide holder. Insert the slides
with the top of the slides pointing up and with the front of the slides facing you.
Make sure that the slides are flat and do not overlap.
• If you are scanning negatives, do the following:
a. Slide a negative strip with one or two frames into the negative strip holder so that
the shiny side of the negative faces you. Negatives are easily damaged, so you
should touch them only on their edges.
b. Insert the negative strip holder back into the slide holder.
4. Close the scanner lid.
5.
Press the Scan (
) button on the scanner, or click Scan in HP Solution Center.
6. In the What are you scanning? dialog box, select Picture.
7. If you are scanning slides, select Scan positives, including 35 mm slides, using
the TMA. If you are scanning negatives, select Scan negatives using the
Transparent Materials Adapter (TMA).
If you want to preview the scanned picture, select the Show Preview check box on
the screen, or begin the scan from HP Solution Center.
8. Click Scan.
9. Follow the instructions on the screen to finish scanning.
The scan is sent to the default destination.
10. When the scan is finished, remove the slides. Place the negative strip holder back
into the scanner lid for convenient storage.
Scan film 11
Chapter 1
Tips for scanning transparent items
• To scan items larger than those that the transparent materials adapter (TMA) or
template accepts, place the transparency on the scanner glass, place a white sheet
of paper on top of the transparency, and then scan as described in
• When scanning a 35 mm slide or negative, the scanner software automatically
enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches). If you want the
final image to be larger or smaller, use the Resize tool in the scanner software to set
the scaling to the final size that you select. The scanner will scan the item to the size
that you select and adjust the scan resolution as appropriate.
• When cropping images, completely remove the borders to reduce excess light
interference.
Figure 1-3 A cropped image from a slide
Scan pictures.
12 How to use the scanner
2 Care and maintenance
This section presents information about how to care for and maintain the scanner.
Clean the scanner glass
•
Clean the transparent materials adapter (TMA) — HP Scanjet G2710 Photo Scanner
•
Order maintenance and scanner supplies
•
Occasional cleaning of your scanner helps ensure higher-quality scans. The amount of
care necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
For all care and maintenance procedures required for the scanner, please see the Care
and maintenance section for your scanner in the onscreen Help. In the HP Solution
Center, click Help, and then select the Help section for your scanner model.
Routine cleaning and maintenance should include cleaning the scanner glass and the
transparent materials adapter (TMA).
CAUTION: Avoid placing items that have sharp edges in the scanner. Doing so can
damage the scanner. Before placing an item on the scanner glass, make sure that
the item does not contain wet glue, correction fluid, or other substances that can be
transferred to the glass.
Clean the scanner glass
1. Disconnect the USB cable and power cable from the scanner.
2. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner, and dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner. Avoid abrasives, acetone, benzene, and
carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could run to the edges and damage the scanner.
3. When you have finished, reconnect the USB cable and power cable to the scanner.
NOTE: For instructions about how to clean the underside of the scanner glass,
visit
www.hp.com/support.
Clean the transparent materials adapter (TMA) — HP Scanjet G2710 Photo Scanner
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with glass cleaner
and wipe the TMA.
Care and maintenance 13
Chapter 2
Order maintenance and scanner supplies
You can purchase maintenance parts online at the scanner support Web site at
www.hp.com/buy/parts or from your local HP dealer.
14 Care and maintenance
3 Troubleshooting
This section contains solutions for common problems with the scanner and the
transparent materials adapter (TMA).
•
Scanner initialization or hardware problems
•
Scanner operation problems
Slides, negatives, and TMA issues
•
•
Scanner installation troubleshooting
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.
•
Reset the scanner
•
Test the scanner hardware
•
Scanner has stopped working properly
Additional troubleshooting information
•
Reset the scanner
If you receive an error message similar to “Scanner initialization failed” or “Scanner not
found” when trying to use the scanner, use the following procedure:
1. Close the HP Photosmart software, if it is open.
2. Disconnect the cable that connects the scanner to the computer.
3. Turn the computer off, wait 60 seconds, and then turn the computer on again.
4. Reconnect the cable that connects the computer and the scanner.
• Make sure that the USB cable is connected to the back of the scanner correctly.
The USB symbol on the end of the cable (the connector) should be facing up.
When connected correctly, the USB connector will feel slightly loose. When
connected incorrectly, the USB plug will feel overly tight.
• Try connecting the USB cable to a different USB port on your computer. If the
USB cable is connected to a port on the front of the computer, move it to a port
on the back of the computer.
Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are correctly
connected, verify that the scanner is turned on, and then test the scanner by using the
following procedure:
1. Disconnect the USB cable and power cable from the scanner.
2. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm
(1 inch), and the lamp will turn on.
If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See
Scanner has stopped working properly.
Troubleshooting 15
Chapter 3
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are securely
connected.
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back
on.
3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and then
reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
b. Click Add or Remove Programs(in Windows Vista, the Programs and
Features tool) and then select HP Scanjet G2410 or HP Scanjet G2710.
c. Click Remove.
d.ClickAdd or Remove Programs (in Windows Vista, the Programs and
Features tool) and then select the HP Photosmart software.
e. Click Remove.
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.
If the scanner still does not work, visit
Support.
www.hp.com/support or contact HP Customer
Additional troubleshooting information
If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help. Under the
Documentation section, click Product Help. The Help system provides information
about the scanner hardware as well as information about the HP Photosmart software
and HP Scanning software. Also, see Scan troubleshooting in the general
Troubleshooting and support section of the Help.
Scanner operation problems
• Scanner will not turn on
Scanner does not scan right away
•
Buttons appear not to work
•
Issues with scanning documents or text (OCR)
•
Scanned image is fuzzy
•
Scanner is scanning items very slowly
•
Scanner glass needs to be cleaned
•
16 Troubleshooting
Scanner will not turn on
If the scanner will not turn on when you press the front-panel scanner buttons, check for
these possible problems:
• The scanner might have been unplugged. Check to see that the power cable has not
become disconnected from the scanner or unplugged from the power source.
• The scanner might be turned off. Check to see that the scanner power switch is in
the on position.
• Check to see that the TMA cable has not become disconnected from the scanner.
Scanner does not scan right away
If the scanner has not been used for a while, the scanner lamp might need to go through
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it
takes a moment after starting the software or pressing a scanner button for scanning to
begin.
To change the lamp warm-up setting, open the HP Solution Center, click Settings, and
then click Scan Preferences.
Buttons appear not to work
After each step, start a scan to see if the buttons are working. If not, proceed with the
next step.
• A cable might be loose. Ensure that the USB cable, the TMA cable, and the power
cable are securely connected.
• Turn the scanner off using the power switch, and then turn it back on again.
• Restart your computer.
• The buttons might be disabled. Try the following procedure:
• Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
• Open Properties, and then click the Events tab. From the Scanner events list,
select Scan button press.
• Ensure that the HP Scanning software option is selected.
• Windows XP and Vista: Ensure the Take No Action option is not selected.
• The Button Disable Utility might have been used to disable the buttons. For more
information, see
Button Disable Utility.
Scanner operation problems 17
Chapter 3
Issues with scanning documents or text (OCR)
The scanner uses optical character recognition (OCR) to convert text on a page to text
that you can edit on your computer.
• If you scan text but cannot edit it, make sure that you make the following selections
during scanning:
• HP Scanning (Select Document.)
• Scan to (Select a word-processing program or Save to File.)
NOTE: If you select Save to File, select a text file type from the File Type
drop-down list.
• Scanned text might not appear on your computer exactly as it appeared on the
original, especially if the original contains faint or smudged text. For example, some
characters might be incorrect or missing. As you edit the text, compare the scanned
text against the original, and then make corrections as necessary.
• To change text scanning options, click the Scan Document Settings button in the
initial What are you scanning? screen.
• The OCR software is installed by default when you install the HP Scanning software
during scanner setup. If you use the Custom option when installing the software, you
can choose not to install the OCR software. Try reinstalling the software using the
default install options.
Scanned image is fuzzy
It is important that the item you scan comes in close contact with the scanner glass. If the
resulting scanned image is not clear, check to see that the item is in full contact with the
scanner glass.
Scanner is scanning items very slowly
• If you are scanning to edit text, the optical character recognition (OCR) software
program causes the scanner to scan more slowly, which is normal. Wait for the item
to scan.
• The resolution might be set too high. Reset the resolution to a lower level. The scanner
software automatically selects the resolution to provide the best balance between
image quality and file size.
To change the resolution, open the HP Solution Center, and then click Settings.
Select Scan Settings. Use the drop-down list to change the resolution.
Scanner glass needs to be cleaned
Clean the scanner glass under the following conditions:
• Ink is on the glass.
• Fingerprints are on the glass.
• Items have excessive amount of dust or dirt on them.
• Smudges or other marks appear on scanned images.
• Haze or dust is on the glass.
Allow the glass to dry thoroughly before scanning another image.
18 Troubleshooting
For more details, see Care and maintenance.
Slides, negatives, and TMA issues
NOTE: This section applies to HP Scanjet G2710 Photo Scanner only.
Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have
been scanned by using the TMA.
•
The image cannot be enlarged
Incorrect colors print, or the image is too light or dark
•
Dots or streaks appear in the scanned image
•
The scanned images are dark
•
The TMA does not work at all
•
No light or only dim light is visible in the TMA after selecting slides or negatives in the
•
Scan dialog box
The image cannot be enlarged
You might have used Zoom in, which only changes the view on the screen. Use
Resize to change the size of the final scanned image. For more information, go to the
Index tab in the onscreen Help. Type resize in the keyword field and click images in HP
Scanning software in the list.
Incorrect colors print, or the image is too light or dark
• The software might be setting the exposure for the entire area instead of for one slide
or negative. Select and drag the handles around the selection area until you see the
image area you want to scan.
• The settings for transparent materials are reversed. Make sure that you have
selected Scan positives, such as 35 mm slides, using the TMA for slides, or Scan
negatives using the Transparent Materials Adapter (TMA) for negatives.
Dots or streaks appear in the scanned image
• Check the original slide or negative for damage or debris.
• Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild
glass cleaner. Allow the glass to dry thoroughly before scanning another image.
The scanned images are dark
• Check to see if the TMA light is on before you click Scan or Accept.
• The bulb in the TMA light source might be broken or not working. If the bulb is broken,
service is required.
• The selection area might not be made correctly. Make a selection area that only
includes the photo, without borders.
The TMA does not work at all
The cable might not be connected correctly. Ensure that the TMA cable is connected
securely to the TMA port on the back of the scanner.
Slides, negatives, and TMA issues 19
Chapter 3
No light or only dim light is visible in the TMA after selecting slides or negatives in
the Scan dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with the next
step.
1. Make sure that the TMA is connected to the scanner.
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan
negatives using the Transparent Materials Adapter (TMA) is selected in the What
are you scanning? dialog box.
3.
The bulb in the TMA might not be working. Click the Scan button (
illumination. If the bulb is broken, service is required.
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns on.
For the best scanning quality, let the TMA light warm up for at least 30 seconds.
) and look for
Scanner installation troubleshooting
This section contains solutions for installation and setup problems.
•
Uninstall and reinstall the software
Check the cables
•
Uninstall and reinstall the software
An incomplete software installation could cause the scanner not to be recognized or the
software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning
software. To reinstall the HP Scanning software, you must have the HP Photosmart
software CD.
1. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
2. Click Add or Remove Programs (in Windows Vista, the Programs and Features
tool) and then select HP Scanjet G2410 or HP Scanjet 2710.
3. Click Remove.
4. Click Add or Remove Programs (in Windows Vista, the Programs and Features
tool) and then select the HP Photosmart software.
5. Click Remove.
6. Unplug the scanner USB cable from the computer.
7. Reinstall the software, using the HP Photosmart software CD that came with your
scanner. When you insert the CD, an installation interface launches automatically.
Choose the HP Photosmart software to install.
8. Reconnect the scanner USB cable after the software is installed. For more information
see Check the cables.
20 Troubleshooting
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
USB cable The USB cable is connected between the scanner and the computer.
TMA cable The TMA cable is connected between the TMA in the scanner lid and the
Ensure that the power cable is securely connected between the
•
scanner and a live electrical outlet or surge protector.
If the power cable is connected to a surge protector, ensure that the
•
surge protector is plugged into an outlet and turned on.
Turn off the scanner power switch and turn off the computer. After
•
60 seconds, turn the scanner back on and then turn on the computer,
in that order.
Use the cable that was included with the scanner. Another USB cable
•
might not be compatible with the scanner.
Ensure that the USB cable is securely connected between the
•
scanner and the computer.
If the USB cable is connected to a USB port on the front of the
•
computer, move it to a USB port on the back of the computer.
For additional USB troubleshooting information, see
support, select your country/region, and then use the search tool to find
USB troubleshooting topics.
scanner base.
Ensure the cable is securely connected in the back of the scanner.
www.hp.com/
Scanner installation troubleshooting 21
4 Regulatory information and
product specifications
This section contains regulatory information and product specifications for the HP Scanjet
G2410/G2710 scanners and accessories.
•
Scanner specifications
Transparent materials adapter (TMA) specifications
•
Environmental specifications
•
Recycle and restricted material information
•
Disposal of Waste Equipment by Users in Private Households in the European Union
•
Scanner specifications
Name Description
Scanner type G2410 – Flatbed
G2710 – Flatbed with transparent materials adapter (TMA)
Size G2410 – 280 x 486.5 x 52 mm (11.0 x 19.1 x 2.0inches)
G2710 – 287 x 450 x 59 mm (11.3 x 17.72 x 2.32 inches)
Weight G2410 – 1.7kg (3.74 lbs)
G2710 — 3.1 kg (6.8 lbs.)
Scanning element Charged-coupled device
Interface G2410 – USB 1.0
G2710 – USB 2.0 Hi-Speed
Hardware resolution G2410 – 1200 x 1200 dpi hardware resolution
G2710 – 2400 x 4800 dpi hardware resolution
Selectable
resolution
AC line voltage 100-120 V 60 Hz – North America
Regulatory
information
12 dpi to 999,999 enhanced dpi at 100 percent scaling
200-240 V 50 Hz – Continental Europe, United Kingdom, Australia
100-240 V 50 Hz/60 Hz – Rest of the world
Regulatory model identification number: For regulatory identification
purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is GRLYB-0209 or
FCLSD-0512. This regulatory model number should not be confused with
the product names (HP Scanjet G2410 or G2710) or product numbers
(L2694A and L2696A).
Energy usage drops significantly while in ENERGY STAR® mode, which
saves natural resources, and saves money without affecting the high
performance of this product. This product qualifies for ENERGY STAR
(MOU v. 1.0), which is a voluntary program established to encourage the
development of energy-efficient office products.
22 Regulatory information and product specifications
(continued)
Name Description
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an
ENERGY STAR partner, HP has determined that this product meets
ENERGY STAR guidelines for energy efficiency. For more information on
ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Transparent materials adapter (TMA) specifications
NOTE: This section applies to the HP Scanjet G2710 Photo Scanner only.
Name Description
Media types Two 35 mm slides or two 35 mm negative frames
Power requirements 12.0 VDC, 340 mA, 4.22 watts (supplied by scanner
Power consumption and
regulatory information
For power consumption data, information on power supplies,
and regulatory information, see the regulatory_supplement.htm
file on the HP Photosmart software CD.
Environmental specifications
Name Description
Temperature Operating the scanner and TMA: 10° to 35°C (50° to 95°F)
Storage: -40° to 60°C (-40° to 140°F)
Relative humidity Operating the scanner and TMA: 15% to 80% noncondensing
10° to 35°C (50° to 95°F)
Storage: up to 90% noncondensing at 0° to 60°C (32° to 140°F)
Recycle and restricted material information
• Recycling
•
Product restricted material
Recycling
HP offers an increasing number of product return and recycling programs in many
countries/regions, and partners with some of the largest electronics recycling centers
throughout the world. HP conserves resources by reselling some of its most popular
products. For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Product restricted material
This HP product contains the following material that might require special handling at
end-of-life: Mercury in the scanner fluorescent lamp and transparent materials adapter
(< 5 mg).
Transparent materials adapter (TMA) specifications 23
Chapter 4
For recycling information, contact www.hp.com/go/recycle, your local authorities, or the
Electronic Industries Alliance at
www.eiae.org.
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose
of your waste equipment by handing it over to a designated collection point for the
recycling of waste electrical and electronic equipment. The separate collection and
recycling of your waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment
for recycling, please contact your local city office, your household waste disposal service,
or the shop where you purchased the product.
24 Regulatory information and product specifications
5 Product support
This section describes the options for product support.
Accessibility
•
HP Scanjet Web site
•
Getting assistance
•
Accessibility
The following accessibility options are available on this scanner:
Windows environment:
• To prevent buttons from being accidentally pushed, you can use the Button Disable
Utility to disable the buttons. You can use the same utility to re-enable the buttons.
For more information about the Button Disable Utility, see the scanner User Guide.
• The scanner User Guide is also available in a Help format that is readable by most
screen readers. To find this file, double-click the HP Solution Center icon on your
desktop, and then click Help. Under the Documentation section, click Product
Help.
Customers with disabilities can get help by visiting
accessibility/prodserv/ (English only).
HP Scanjet Web site
Visit www.hp.com and select your country/language at the top of the page. On the country
page, select scanners from the list of products. Use this site for a variety of information:
• Find solutions to technical issues.
• Learn tips for scanning more effectively and creatively.
• Update your HP drivers and software.
• Register your product.
• Subscribe to newsletters, driver and software updates, and support alerts.
• Purchase HP supplies and accessories.
www.hp.com/hpinfo/community/
Product support 25
Chapter 5
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
1. Please consult the product documentation that came with the product.
• Review the troubleshooting section or electronic Help of this manual/CD.
• Review the electronic Help section within the software.
2. Visit the HP online support at
purchase.
HP online support is available to all HP customers. It is the fastest source for up-todate product information and expert assistance, including the following features:
• Fast E-mail access to qualified online support specialists
• Software and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• Support options and fees vary by product, country and language.
• Fees and policies are subject to change without notice. Please check the Web
site
www.hp.com/support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your
point of purchase or check the HP Care Pack Services at
6. If you already purchased an HP Care Pack Service, check the support conditions in
your contract.
www.hp.com/support or contact your point of
www.hp.com/support.
www.hp.com/support.
26 Product support
Index
A
accessibility 3
accessibility Web site 25
attachments, e-mail 9
Auto Correct Photos 7
B
blurry images, troubleshoot 18
Button Disable Utility 4, 25
buttons, front panel
about 4
scan from 5
settings 6
troubleshoot 17
C
cables
troubleshoot 21
Care Pack Services 28
clean
scanner glass 13
TMA 13
color
Auto Correct Photos 7
document scan options 8
copy
from scanner glass 9
Copy button 4, 9
crop images 12
customer support
Web sites 25
D
disabilities
customers with 25
disable buttons 4
disposal of waste 24
documents
e-mail 9
scan 8
drawings
original types 7
scan 7
E
E-mail button 4
e-mail scans 9
editable text
troubleshoot 18
enable buttons 4
Energy Star 22
environmental specifications 23
F
film, scan
crop images 12
models, scanner 10
tips 12
troubleshoot 19
with HP Scanjet G4010 10
front panel buttons
about 4
scan from 5
settings 6
troubleshoot 17
fuzzy images, troubleshoot 18
G
glass, clean 13
H
hardware test 15
Help 3
HP Care Pack Services 28
HP Photosmart
settings 6
start 4
uninstall 20
HP Scanjet Web site 25
HP Solution Center
Help 3
scan from 5
start 4
humidity specifications 23
I
install software
troubleshoot 20
L
languages, user guide 3
localized user guides 3
M
mercury disposal 23
multiple picture scans 7
N
negatives, scan
crop images 12
models, scanner 10
tips 12
troubleshoot 19
with HP Scanjet G4010 10
O
OCR
troubleshoot 18
onscreen Help 3
operating environment
specifications 23
order maintenance supplies 14
originals
types of 7
P
parts, order 14
PDF files, scan to 4
PDF, scan to 8
photographs
color correction 7
original types 7
scan 7
Photosmart
settings 6
start 4
uninstall 20
physical specifications 22
pictures
color correction 7
e-mail 9
original types 7
scan 7
scan multiple 7
29
power supply
troubleshoot cable 21
power-on, troubleshoot 17
preview image 6
R
recycling 23
regulatory model number 22
remove software 20
reset scanner 15
resolution 22
restricted material 23
S
scan
documents 8
e-mail 9
from front panel buttons 5
from the HP Solution
Center 5
from TWAIN software 6
models, scanner 10
multiple pictures 7
original types 7
pictures 7
preview image 6
slides or negatives with HP
Scanjet G4010 10
transparent items 12
Scan button 4, 7, 8
Scan Film button 4
Scan to PDF button 8
Scan to Share button 4
scanner
hardware test 15
reset 15
troubleshoot 16
scanner glass, clean 13
scanner specifications 22
screen reader software 3
settings, scan 6
size specifications, scanner 22
slides, scan
crop images 12
models, scanner 10
tips 12
troubleshoot 19
with HP Scanjet G4010 10
software
Help 3
scan from 6
settings 6
troubleshoot installation 20
uninstall 20
Solution Center
Help 3
scan from 5
settings 6
start 4
specifications
environmental 23
scanner 22
TMA 23
speed
troubleshoot 17, 18
storage specifications 23
supplies, maintenance 14
support
Web sites 25
T
temperature specifications 23
test scanner hardware 15
text, editable
troubleshoot 18
TMA
clean 13
crop images 12
models, scanner 10
scan slides or negatives 12
scan slides or negatives with
HP Scanjet G4010 10
specifications 23
troubleshoot 19
TMA cable
troubleshoot 21
transparent materials adapter
(TMA)
clean 13
crop images 12
models, scanner 10
scan slides or negatives with
HP Scanjet G4010 10
specifications 23
troubleshoot 19
troubleshoot
buttons 17
cables 21
customer support 25
fuzzy images 18
installation 20
negatives 19
power 17
reset scanner 15
scanner 16
slides 19
speed 17, 18
test scanner hardware 15
TMA 19
turn on, troubleshoot 17
TWAIN
scan from 6
U
uninstall software 20
USB cable
troubleshoot 21
V
voltage specifications 22
W
warranty
extended 28
waste disposal 24
Web sites
accessibility 25
Energy Star 22
order maintenance
supplies 14
recycling information 23
support 25
waste disposal
information 24
Windows
accessibility features 25
30
Loading...