HP ScanJet 9000 User Manual
HP Scanjet Enterprise 9000
User Guide
Contents
1 Scanner overview
Scanner hardware......................................................................................................................3
Scanner front panel buttons.................................................................................................3
Rotate the front panel...........................................................................................................4
Scanner software........................................................................................................................5
HP Smart Document Scan Software....................................................................................5
HP Scanner Tools Utility.......................................................................................................5
2 Use the scanner
Load originals.............................................................................................................................6
Document loading tips..........................................................................................................6
Load documents...................................................................................................................8
Load cards into the document feeder.................................................................................11
Scan and copy..........................................................................................................................11
Tips on scanning and copying............................................................................................11
Scan from the scanner buttons...........................................................................................12
Scan from HP Smart Document Scan Software.................................................................12
Scan from ISIS- or TWAIN-compliant scanning software...................................................12
3 Useful scanner features
Work with scan profiles.............................................................................................................14
View profiles.......................................................................................................................14
Create HP Smart Document Scan Software profiles..........................................................14
Create scan profiles that use third-party scanning software...............................................15
Import and export HP Smart Document Scan Profiles.......................................................15
Scan extra long documents......................................................................................................15
Reduce file size with hardware compression...........................................................................16
Filter out color from a document (color dropout)......................................................................16
Hardware Misfeed (Multipick) Detection...................................................................................17
4 Care and maintenance
HP Scanner Tools Utility Maintenance tab...............................................................................18
Order maintenance and scanning supplies..............................................................................18
Clean the scanner glass...........................................................................................................18
Clean the paper path................................................................................................................19
Clean the rollers.......................................................................................................................20
Replace the rollers....................................................................................................................23
5 Troubleshooting
Scanner errors..........................................................................................................................24
Basic troubleshooting tips.........................................................................................................25
Scanner installation troubleshooting.........................................................................................25
Check the cables................................................................................................................26
Uninstall and then reinstall the HP Scanjet utilities............................................................26
1
Scanner initialization or hardware problems.............................................................................26
Check the USB connection.................................................................................................27
Check that the scanner has power.....................................................................................27
Reset the scanner..............................................................................................................27
Scanner has stopped working correctly..............................................................................28
Scanner operation problems....................................................................................................28
Scanner will not turn on......................................................................................................29
Scanner lamp stays on.......................................................................................................29
Scanner does not scan right away.....................................................................................29
Scanner scans only one side of a two-sided page.............................................................29
Scanned pages are missing at the scan destination..........................................................29
Scanned image is fuzzy......................................................................................................30
Scanned pages are out of order at the scan destination....................................................30
Optimize scanning and task speeds...................................................................................30
The scan is completely black or completely white..............................................................31
Scanned images are not straight........................................................................................31
Vertical white stripes appear on the printed page..............................................................31
Scan files are too large.......................................................................................................31
Scanner buttons are not working correctly...............................................................................32
Scanner paper path problems .................................................................................................32
Paper jamming, skewing, misfeeds, or multiple-page feeds..............................................32
Scanning fragile originals ..................................................................................................33
Paper does not feed from the scanner...............................................................................33
Originals are curling up in the scanner output tray.............................................................33
The bottom of the scanned image is cut off........................................................................33
The scanned images have streaks or scratches................................................................34
An item loaded in the scanner jams repeatedly..................................................................34
Clear jams from the scanner paper path............................................................................34
Contact HP Support..................................................................................................................35
6 Product accessibility and support
LCD Reader..............................................................................................................................36
Control of the scanner buttons.................................................................................................36
Getting assistance....................................................................................................................37
Index..............................................................................................................................................38
2
1 Scanner overview
This User Guide covers what you need to know about using your scanner.
Scanner hardware
•
•
Scanner software
Scanner hardware
1 Front panel
2 Power save button
3 Document feeder
4 Latch to open scanner
5 USB input
6 Power supply input
7 Power switch
Scanner front panel buttons
Use the buttons on the scanner front panel to start a scan and to configure some scanner
settings.
Scanner overview 3
Chapter 1
Icon Button name Description
1 LCD
2 Scan Simplex Starts a one-sided scan or copy.
3 Scan Duplex Starts a two-sided scan or copy.
4 OK/Select Allows you to scroll the list of scan profiles, view
5 Back Returns you to the list of profiles when you are
6 Cancel Cancels a scan or copy in progress.
Displays available scan profiles and status
•
and error messages.
Displays the number of copies you
•
specified for copying.
their details, and specify the number of
copies.
•
Press and to scroll through profiles
or specify number of copies.
Press OK to view scan profile details,
•
return to the list of profiles when viewing
scan profile details, and to specify the
number of copies for a copy profile.
viewing profile details or specifying number of
copies for a copy profile. Pressing
specifying number of copies cancels your
selection.
when
7 Tools Opens the HP Scanner Tools Utility where you
Rotate the front panel
You can rotate the scanner front panel 90-degrees counter-clockwise. Doing so may
enable you to place the scanner in placement situations where it would be difficult to read
the LCD or use the controls otherwise.
4 Scanner overview
can perform the following tasks:
Configure the list of profiles on the scanner
•
front panel
Create scan profiles that use third-party
•
scanning software
View information about scanner settings,
•
status, and maintenance
Scanner software
The scanner comes with an assortment of scanning and document-management
programs, including:
•
HP Smart Document Scan Software
HP Scanner Tools Utility
•
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To
open the software, double-click the HP Smart Document Scan Software icon on
the desktop. For more information, see the HP Smart Document Scan Software Help.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software.
Use this window to complete the following tasks:
• Start a scan: Load the original in the document feeder, select a profile, and then click
Scan. The scan will be completed using the settings associated with the selected
profile.
• Work with profiles: Create and modify profiles to specify the scanner settings and
the actions to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete
the following tasks:
• View thumbnails of the pages as they are scanned
• Scan more pages
• Rescan pages individually
• Edit pages individually to crop, rotate, and deskew the images.
• Reorganize or delete pages
• Complete the scan and process the document
For more information, click Help on the HP Smart Document Scan Software menu bar.
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front
panel, to create scan profiles that use third-party scanning software, and to find
information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
Double-click the HP Scanner Tools Utility icon on the desktop.
•
•
Press the Tools ( ) button on the scanner front panel.
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
•
point to 9000, and then click Scanner Tools Utility.
For more information, see the HP Scanner Tools Utility Help.
Scanner software 5
2 Use the scanner
The following topics describe the HP Scanjet scanner as well as how to scan or copy
original documents.
•
Load originals
Scan and copy
•
Load originals
For helpful information on loading your documents properly, refer to the following topics.
Document loading tips
•
Load documents
•
Load cards into the document feeder
•
Document loading tips
• The maximum capacity of the document feeder and output tray varies by paper size
and weight. For 75 g/m
photocopier paper), the maximum capacity is 150 sheets. For heavier paper, the
maximum capacity is less. For card stock, the maximum capacity of the document
feeder is 10 cards.
• Many documents scan faster if the longer edge is inserted first into the document
feeder. However, you should avoid feeding a document with a leading edge that has
been folded or frayed. The page loading selection for the profile you select must match
whichever edge you are feeding first.
• Be sure that your documents are within these guidelines:
2
(20 lb) paper (the standard weight for most printer and
Width Length Weight (or
Standard stock (single page) 52-300 mm
Standard stock (multiple pages) 52-300 mm
Card stock 52-74 mm
Polyvinyl chloride or Polyvinyl
chloride acetate (for ID cards
• In the scanning software, always specify the following items:
◦ Set the page size to match the width and length of the paper that you are scanning.
◦ Select a profile whose page loading selection matches the edge you are feeding
first.
6 Use the scanner
(2.0-11.8 in)
(2.0-11.8 in)
(2.0-2.9 in)
52-88 mm
(2.0-3.5 in)
74-864 mm
(2.9-34 in)
74-432 mm
(2.9-17 in)
74-105 mm
(2.9-4.1 in)
86-125 mm
(3.4-4.9 in)
thickness)
60-120 g/m
(16-32 lbs)
42-120 g/m
(11-32 lbs)
253-326 g/m
(12-15 pts)
1.2 mm (0.047
in) or less
2
2
2
• Scanning the following types of documents might result in paper jams or damage to
the documents.
Wrinkled or creased
documents
Torn documents Documents with paper clips
Carbon paper Coated paper
Extremely thin, translucent
paper
Photos Overhead transparencies
Papers that are stuck
together
Curled documents
or staples
Paper with adhesive notes or
flags attached
Paper with wet substances
such as glue or correction
fluid
• Smooth out any folds or curls in your documents before placing them into the feeder.
If the leading edge of a document is curled or folded, it may cause a paper jam.
• When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as
business cards), place the pages with the long side parallel to the paper guides.
• To scan fragile documents (such as photos or documents on wrinkled or very
lightweight paper), place the document in a clear, heavyweight document sleeve no
wider than 300 mm (11.8 in) before loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using
a sleeve intended for use in a ring binder. Trim the ring-side edge so the sleeve
is no more than 300 mm (11.8 in) wide.
• Make sure that the hatch on the document feeder is securely latched. To properly
close the hatch, press until you hear a click.
• Adjust the paper guides to the width of the documents. Make sure that the paper
guides touch the edges of the original. If there is any clearance between the paper
guides and the edges of the documents, the scanned image might be skewed.
• When placing a stack of documents into the feeder, gently set the stack in the
document feeder. Do not drop the stack into the feeder and do not tap the top edge
of the stack after you have placed the stack in the document feeder.
Load originals 7
Chapter 2
• To prevent skewing, always load stacks of documents of the same dimensions.
However, if you must load stacks of mixed document sizes, center all documents in
the stack by width before inserting them in the document feeder.
• Clean the scanning rollers if the rollers are visibly dirty or after scanning a document
that has pencil writing on it.
Load documents
1. Pull up the document feeder extension. and adjust the output tray to the size and
leading edge orientation (
not extend beyond the surface on which the scanner sits.
or ) of the document. Ensure that the output tray does
2. Adjust the paper guides to the width of the documents, based upon the orientation
your are loading the document (
8 Use the scanner
or ). To adjust the paper guides outward, pull
down on the gray slider of the paper guide. Take care not to overtighten the guides,
which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the
paper guides fit snugly against the edges of the original.
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan
the edge that will be pointing into the feeder in one direction, and then fan that same
edge in the opposite direction.
4. Align the edges of the documents by tapping the bottom of the stack against the table
top. Rotate the stack 90 degrees and repeat.
Load originals 9
Chapter 2
5. Gently set the stack in the document feeder. Load the pages face down with the top
of the pages pointing into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of
the stack after you have placed it in the document feeder.
1 If the document's longest edge is greater than 300 mm (11.8 in), load the
2 and 3 If the document's longest edge is less than 300 mm (11.8 in), load the
TIP: Many documents scan faster if the longer edge is inserted first into the
document feeder. However, you should avoid feeding a document with a leading
edge that has been folded or frayed. When you begin scanning, select a profile
whose page loading selection matches the edge you are feeding first to ensure
that the scan reflects the orientation of the original document.
6. Verify that the paper guides are aligned with the edges of the stack.
10 Use the scanner
document short edge first.
document either long edge first (2) or short-edge first (3).
Load cards into the document feeder
To load cards into the document feeder, follow these steps:
1. Place the stack of cards face down with the long dimension parallel to the paper
guides.
2. Adjust the paper guides to center the original. Make sure the paper guides touch the
edges of the original.
Scan and copy
The following topics describe how to scan or copy originals using the scanner and the
scanner software.
•
Tips on scanning and copying
Scan from the scanner buttons
•
Scan from HP Smart Document Scan Software
•
Scan from ISIS- or TWAIN-compliant scanning software
•
Tips on scanning and copying
• If the scanner LCD does not display any scan or copy profiles, open the HP Scanner
Tools Utility to load the profiles onto the scanner.
• To reduce paper jams, use scan settings that specify the actual dimensions of the
pages that you are scanning.
• To cancel a scan or copy, press Cancel (
• If you press Scan Duplex (
regardless of the scan profile setting. If you press Scan Simplex (
processes only one side of the original.
).
), the scanner processes both sides of the original
), the scanner
Scan and copy 11
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