Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
English
copyright laws.
The information contained herein is
subject to change without notice.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Trademark credits
ENERGY STAR is a U.S. registered
service mark of the United States
Environmental Protection Agency.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Flatbed Document Scanner and HP Scanjet 8390 Flatbed Document
Scanner only)
8Scanner lid (HP Scanjet 8300 Professional Image Scanner only)
4HP Scanjet 8300 series
(continued)
9
10Setup and Support Guide (this book)
Automatic document feeder (ADF) cleaning cloth (HP Scanjet 8350 Flatbed
Document Scanner and HP Scanjet 8390 Flatbed Document Scanner only)
Step 2. Connect the automatic document feeder (ADF)
The automatic document feeder (ADF) is included with the HP Scanjet 8350 Flatbed
Document Scanner and HP Scanjet 8390 Flatbed Document Scanner. The ADF can be
purchased separately for the HP Scanjet 8300 Professional Image Scanner.
1.Hold the ADF in the open position (a 70 degree angle relative to the scanner bed).
Align the hinge posts on the ADF with the sockets on the scanner, and then gently
lower the ADF onto the scanner. The two hinge posts on the ADF fit in the sockets
on the scanner.
English
Caution Do not attempt to install the ADF in the closed position. The ADF
must be installed in the opened position as described in step 1. Keep fingers
away from the ADF hinges.
2.After installing the ADF, lower the ADF to the closed position.
3.Install the ADF input tray.
Setup and Support Guide5
English
Chapter 1
4.Connect the accessory cable to the accessory cable port on the scanner. Turn the
thumbscrews on the connector until they are tight.
Note For help uninstalling the ADF, see How to remove the automatic document
feeder (ADF) on page 17.
6HP Scanjet 8300 series
Step 3. Install the software
Windows
Caution If you are installing the scanner on a Windows computer, do not
connect the USB cable to the computer yet. Install the scanning software before
connecting the USB cable.
1.Find HP CD 1 that came with the scanner.
2.Insert HP CD 1 into the computer CD drive.
Wait for the installation dialog box to display. If the installation dialog box does not
display, see Installation dialog box does not display (Windows) on page 21.
3.Click Install Software to install the scanning software. Follow the onscreen
instructions to complete the scanning software installation.
If you are installing an HP Scanjet 8350/8390 scanner, the software will prompt you
to insert HP CD 2 in the computer CD drive after you have installed the software
from HP CD 1.
Note If you have any questions about what scanning software to install,
click the How do I choose? button.
English
Macintosh
1.Find the HP CD 1 for Macintosh that came with the scanner.
2.Insert the HP CD 1 for Macintosh in the computer CD drive.
3.Double-click the HP Scanjet Scanner Install icon. Follow the onscreen instructions
to complete the software installation.
Setup and Support Guide7
Chapter 1
Step 4. Connect the power cable
1.Use the power cable to connect the scanner to an electrical outlet.
English
2.Press the Power switch on the back of the scanner to turn the scanner on.
Note After using the scanner, press the Power Save ( ) button on the scanner
front panel to put the scanner in power-save mode. You do not need to use the
Power switch on the back of the scanner after the scanner is set up and
operational.
8HP Scanjet 8300 series
Step 5. Connect the USB cable
Caution If you are connecting the scanner to a Windows computer and you have
not inserted HP CD 1 in the computer CD drive, do so before connecting the
scanner to the computer.
Use the USB cable that came with the scanner to connect the scanner to the computer.
Step 6. Test the installation
1.Place a single document in the ADF or on the scanner glass.
2.Make sure that a printer is attached to the computer or is available over the network.
3.Press the Copy (
) button.
English
4.A copy is sent to the default printer. If a printer is not attached to the computer, an
error message is displayed.
If an error message is displayed, see Troubleshooting on page 21.
Setup and Support Guide9
English
2
How to use the scanner buttons
Use the buttons on the scanner front panel to start a scan, select a destination for a scan,
and configure some scanner settings.
123456
1 Power Save button
2 Customizable buttons
3 Copy buttons
4 Scan Document To buttons
5 Button Settings button
6 Cancel button
Depending on the scanner model and the software installed, the buttons exhibit certain
behaviors.
For more information about the scanner buttons than is provided in this chapter, see the
scanner user guide. For information about the scanner user guide, see Where to getadditional information on page 19.
Customizable buttons
The customizable buttons are labeled 1, 2, 3, and 4. You can use these buttons to
automate your most frequent scanning tasks, such as:
●Scan a document to a searchable PDF
●Send a scan directly to an e-mail program
●Scan a document for editable text
●Scan film or photos to a folder for archiving
Note If either HP Smart Document Scan Software or HP Solution Center are not
installed on a Windows computer, these buttons have no function.
10HP Scanjet 8300 series
Button Settings button
Use the Button Settings button to view and change the settings for the scanner buttons,
including the four customizable buttons.
Windows
If both HP Smart Document Scan Software and HP Photosmart Software are installed
on the computer, use the Button Settings button to open the Button Settings Utility.
Otherwise, press the Button Settings button to open the HP Photosmart Software
Button Settings dialog box or HP Smart Document Scan Software depending on which
program is installed on the computer.
Macintosh
Press the Button Settings button to open the HP Scanner Preferences.
Copy buttons
English
You can use the Copy button to quickly copy documents and images. You can also
specify how many copies to make and whether to make the copies black-and-white or
color.
Setup and Support Guide11
Chapter 2
Scan Document To buttons
English
Windows
If HP Photosmart Software is installed on the computer, you can use the Scan Document
To button (
Software is installed on the computer, you can press the Scan Document To button to
open HP Smart Document Scan Software so that you can select a scan profile to use.
Macintosh
Use the Scan Document To button to send a scan to a software program.
) to send a scan to a software program. If only HP Smart Document Scan
Power Save button
Press the Power Save button to turn off the lamp and put the scanner in
power-save mode when you are not using the scanner. When you are
ready to begin scanning again, just press one of the front panel scan
buttons to turn the lamp back on and begin scanning immediately.
Cancel button
Press the Cancel button to cancel a scan in progress, or to cancel a series
of scans when you are scanning from the ADF.
12HP Scanjet 8300 series
3
Other scanner materials
Scanning software CDs
The scanner comes with several software CDs. The number of software CDs packaged
with the scanner varies according to scanner model. Also, the programs available on the
CDs vary according to computer operating system and language. Before installing any
of the software, see Step 3. Install the software on page 7.
There might be several non-HP software programs included with the scanner. These
software programs are not offered as substitutes for HP software. For help with a nonHP software program, see the documentation for that program.
Note Some of the software programs described in this section are not available
for all scanner models and countries/regions. The software included with your
scanner might be different than the software described in this section.
HP Smart Document Scan Software CD (Windows)
This software CD comes with the HP Scanjet 8350/8390 scanner models only.
English
Programs
HP Smart
Document Scan
Software
Kofax Virtual
Rescan Software
HP Scanjet 8300
Series
Performance
Document
Scanning software
HP Photosmart Software CD (Windows)
HP recommends that Windows users install one of the choices on this CD. HP imagescanning software provides higher scan resolution and better color management than
HP Smart Document Scan Software.
Software useSupported operating
systems
You can use HP Smart Document
Scan Software to create high-quality
scans from multi-page documents
and to automate scanning tasks you
perform often.
Use Kofax Virtual Rescan Software to
create clearer and more readable
scans from colored or damaged
documents.
This software includes the ISIS/
TWAIN drivers necessary for using
the scanner with standard business
applications and customized
software.
Windows 98SE, Me,
2000, and XP
This program is not
available in Asian
languages for Windows
98SE and Me.
Windows 2000, and XP
Windows 98SE, Me,
2000, and XP
Setup and Support Guide13
Chapter 3
ProgramsSoftware useSupported operating
systems
English
HP Scanjet 8300
Series Picture and
General Scanning
Software (including
This is the minimum software that you
must install in order to use the
transparent media adapter (TMA) to
scan slides and negatives.
HP Solution
Center)
HP Photosmart
Software
Use HP Photosmart Software to
manage, edit, and share images. This
program is available in two versions:
HP Photosmart Essential and HP
Photosmart Premier. HP Photosmart
Premier has advanced image-editing
features not included with HP
Photosmart Essential.
HP Macintosh scanning software CD
Programs
HP Photosmart
Software
Software useSupported operating
Use HP Photosmart Software to
manage, edit, and share images.
HP Scan ProUse HP Scan Pro to scan pictures,
documents, and film.
Windows 98SE, Me,
2000, and XP
Windows 98SE, Me,
2000, and XP
HP Photosmart Premier
software is not available
for Windows 98SE and
Me.
systems
Mac OS 10.2.8, 10.3,
and 10.4
Mac OS 10.2.8, 10.3,
and 10.4
IRIS ReadirisUse Readiris to scan documents for
editable text.
NewSoft Presto!
PageManager
Use NewSoft Presto! PageManager
to organize, find, and share paper and
Mac OS 10.2.8, 10.3,
and 10.4
Mac OS 10.2.8, 10.3,
and 10.4
PDF documents.
ScanSoft PaperPort CD
Programs
Software useSupported operating
systems
ScanSoft
PaperPort 10
Use ScanSoft PaperPort 10 to
organize, find, and share paper and
PDF documents.
Windows 98SE, Me,
2000, and XP for most
languages. Some
languages support only
Windows 2000 and XP.
14HP Scanjet 8300 series
IRIS Readiris Pro CD
Programs
Software useSupported operating
IRIS Readiris Pro10Use Readiris Pro 10 to scan
documents for editable text.
Adobe Photoshop Elements CD
Programs
Adobe Photoshop
Elements 3.0
Software useSupported operating
Use Adobe Photoshop Elements 3.0
to edit images and digital photos.
systems
English
Windows 98SE, Me,
2000, and XP
systems
Windows 98SE, Me,
2000, and XP, and Mac
OS 10.2.8, 10.3, and
10.4
Setup and Support Guide15
Chapter 3
Film templates
English
The templates for scanning slides and negatives are stored in a storage slot underneath
the scanning bed.
Before using the film templates, follow these steps:
1.Remove the templates from the storage slot.
2.Remove the protective tissue from the templates.
3.Insert the templates in the storage slot. Be sure that the tabs on the templates face
out from the scanner.
16HP Scanjet 8300 series
Customizable button labels
Use the customizable button labels to note what scanning task is associated with each
customizable button (1, 2, 3, and 4). The label can be attached directly to the scanner or
to another object in the scanner working area.
For more information about configuring the customizable buttons, see How to use thescanner buttons on page 10.
How to remove the automatic document feeder (ADF)
Follow these steps to uninstall the automatic document feeder (ADF):
1.Turn the thumbscrews on the connector until they are loose. Disconnect the
accessory cable from the accessory cable port on the scanner.
2.Remove the ADF input tray.
3.Lift the ADF to the open position.
Caution Do not attempt to uninstall the ADF in the closed position. The ADF
must be uninstalled in the opened position. Keep fingers away from the ADF
hinges.
English
4.Grasp the ADF by the sides.
Setup and Support Guide17
English
Chapter 3
5.Lift the ADF upwards while slightly tilting it away from you until the hinge posts are
pulled out of the sockets on the scanner bed.
18HP Scanjet 8300 series
4
Where to get additional
information
The scanner comes with several sources of information about using the scanner and the
scanning software.
Windows
Windows users can refer to these additional sources of information:
●HP Scanjet 8300 series User Guide: The scanner user guide provides the
●HP Photosmart Software help: You can use HP Photosmart Software help to learn
●HP Smart Document Scan Software help: You can use HP Smart Document Scan
●Button Settings Utility help: If HP Smart Document Scan Software is installed on
English
information you need to know for using, maintaining, and troubleshooting the
scanner. The scanner user guide is the primary source for scanner information. The
user guide is a PDF, so you can print all or parts of it. To open the scanner user
guide, do one of the following depending on scanner model and software installation:
–Double-click the HP Solution Center icon on the desktop, select the tab for the
scanner, click Onscreen Guide, and then select the user guide.
–Click Start, point to Programs or All Programs, point to HP, point to
Scanjet, point to 8350, 8390, and then click User Guide.
more about HP Photosmart Software. To open HP Photosmart Software help,
double-click the HP Solution Center icon on the computer desktop. Click the tab
for the scanner, click Onscreen Guide, and then select HP Photosmart Software
help.
Software help to learn how to use HP Smart Document Scan Software features,
such as creating and editing scan profiles. To open HP Smart Document Scan
Software help, click Help on the HP Smart Document Scan Software toolbar.
the computer, you can use the Button Settings Utility help to learn what options are
available for configuring the scanner customizable buttons. To open the Button
Settings Utility help, click Help on the Button Settings Utility dialog box.
Macintosh
Macintosh users can refer to these additional sources of information:
●HP Scanjet 8300 series User Guide: The scanner user guide provides the
information you need to know for using, maintaining, and troubleshooting the
scanner. The scanner user guide is the primary source for scanner information. The
user guide is a PDF, so you can print all or parts of it. To view the scanner user
guide, open the Applications folder, open the Hewlett-Packard folder, open the
HP Scanjet Scanner folder, and then double-click the User Guide icon.
●HP Device Manager help: To open HP Device Manager help, click the HP Device
Manager icon in the Dock, and then click the Help button.
●HP Scan Pro help: Open the Applications folder, open the Hewlett-Packard
folder, and then double-click the HP Scan Pro icon. After HP Scan Pro opens, click
Help in the menubar, and then click HP Scan Pro help.
Setup and Support Guide19
English
5
Care and maintenance
Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of
care necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
Routine cleaning and maintenance should include cleaning the scanner glass, the
transparent materials adapter (TMA), and the automatic document feeder (ADF).
For in-depth instructions about maintaining the scanner, see the scanner user guide. For
information about the scanner user guide, see Where to get additional information
on page 19.
Caution Avoid placing items that have sharp edges in the scanner. Doing so
can damage the scanner. Before placing an item on the scanner glass, make sure
that the item does not contain wet glue, correction fluid, or other substances that
can be transferred to the glass.
20HP Scanjet 8300 series
6
Troubleshooting
Installation dialog box does not display (Windows)
Follow these steps if the installation dialog box does not display:
1.Double-click the My Computer icon on the computer desktop.
2.Right-click the HP CD icon, and then click Explore.
3.Double-click the setup.exe file.
Scanner error messages
The scanner displays error messages on the scanner front panel when it encounters a
problem, such as a paper jam. A list of the scanner error codes and their meanings is
available in the scanner user guide. For information about the scanner user guide,
see Where to get additional information on page 19.
Other sources for help
For more troubleshooting help with the scanner hardware or software, see Where to get
additional information on page 19.
Scanner does not work after installation
If the scanner does not work after installation, you might see one of the following
messages displayed on the computer:
●The scanner could not be initialized.
●The scanner could not be found.
●An internal error has occurred.
●The computer cannot communicate with the scanner.
Try the following to fix the problem.
English
Step 1. Check the cables
Verify that the cable connections are in working order.
Power cable
The power cable is connected between the scanner and a power outlet.
●Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
●If the power cable is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
●Ensure that the power switch on the back of the scanner is in the On position. For
more information, see Step 4. Connect the power cable on page 8.
●Disconnect the power cable from the scanner and turn off the computer. After 60
seconds, reconnect the power cable to the scanner and then turn on the computer,
in that order.
Setup and Support Guide21
Chapter 6
If the problem persists after verifying the above items, try the following:
1.Disconnect the power cable from the scanner.
2.Wait 60 seconds.
3.Reconnect the power cable to the scanner.
English
USB cable
Check the physical connection to the scanner:
●Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
●Ensure that the USB cable is securely connected between the scanner and the
computer or USB hub. The trident icon on the USB cable faces up when the cable
is properly connected to the scanner.
Troubleshoot the USB connection:
1.Do one of the following tasks depending on how the scanner is connected to the
computer:
–If the USB cable is connected to a USB hub or a docking station for a laptop,
disconnect the USB cable from the USB hub or the docking station, and then
connect the USB cable directly to the computer.
–If the USB cable is directly connected to the computer, plug it into another USB
port on the computer.
–Remove all other USB devices from the computer except for the keyboard and
the mouse.
2.Turn the scanner off and then on.
3.Restart the computer.
4.After the computer has restarted, try using the scanner.
If the scanner works and you changed the way it was connected to the computer in
step 1, the communication problem might involve the USB hub or docking station.
Leave the scanner directly connected to the computer.
If the scanner does not work and you are a Windows user, uninstall and then reinstall
the HP scanning software.
Accessory cable
The accessory cable is connected between the TMA/ADF in the scanner lid and the
scanner base.
Ensure the cable is securely connected in the back of the scanner. For more information,
see Step 2. Connect the automatic document feeder (ADF) on page 5.
22HP Scanjet 8300 series
Step 2. Uninstall and then reinstall the HP scanning software (Windows)
If checking the scanner cable connections did not solve the problem, the problem might
have occurred because of an incomplete installation. Try uninstalling and then
reinstalling the HP scanning software.
1.Disconnect the USB cable from the computer.
2.Do one of the following tasks to open the Control Panel:
–Windows XP: Click Start, and then click Control Panel.
–Windows 98SE, Me, or 2000: Click Start, point to Settings, and then click
Control Panel.
3.Double-click the Add/Remove Programs icon.
A list of currently installed programs is displayed.
4.Select HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/Remove.
5.Follow the onscreen instructions.
If prompted to remove or repair the software, click Remove.
If prompted to restart the computer, click No.
6.After the HP scanning software is removed, unplug the scanner from the electrical
outlet.
7.Restart the computer.
8.Insert HP CD 1 in the computer CD drive.
9.Follow the onscreen instructions to install the HP scanning software.
10. After the HP scanning software has installed, connect the scanner to an electrical
outlet, turn on the scanner, and then use the USB cable to connect the scanner to
the computer.
11. Follow the onscreen instructions.
English
Setup and Support Guide23
7
English
Accessibility Web site
Product support
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/
accessibility/prodserv/.
HP Scanjet Web site
Visit www.hp.com/sbso/busproducts_imaging.html for a variety of information:
●Learn tips for scanning more effectively and creatively.
●Gain access to HP Scanjet driver updates and software.
●Register your product.
●Subscribe to newsletters, driver and software updates, and support alerts.
●Purchase scanner supplies.
Support process
The HP support process works most effectively if you perform the following steps in the
order specified:
1.Review the onscreen Help for the software and scanner, including the
troubleshooting sections.
2.If you have access to the Internet, you can obtain a wide range of information about
your scanner. Visit the HP Technical Support Web site for product help, drivers, and
software updates at www.hp.com/support.
3.Use HP e-support. If you have access to the Internet, connect with HP by going
to www.hp.com/support. Select Support and Troubleshooting, enter the
scanner model information, and then click the double arrows. At the bottom of the
next page, select e-mail under Collaborative Resources. You will receive a
personal reply from an HP Product Support technician. E-mail support is available
in the languages listed at that Web site.
4.If you are a customer in the United States, go to step 5. Otherwise, contact your
local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer
for a solution. Service is free during your scanner’s limited warranty period. After the
warranty period, the dealer will quote a service charge.
5.Contact the HP Product Support Center for support by phone. Please consult the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. Call HP while you are in front of your
computer and scanner. For faster service, please be prepared to provide the
following information:
–Scanner model number (located on the scanner)
–Scanner serial number (located on the scanner)
–Computer operating system
–Version of the scanner software (located on the scanner’s CD label)
–Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without notice.
24HP Scanjet 8300 series
Telephone support is free from the date of purchase for the period specified unless
otherwise noted.
English
Setup and Support Guide25
8
Regulatory information and
product specifications
English
This section contains regulatory information and product specifications for the HP
Scanjet 8300 series scanner and accessories.
Scanner specifications
NameDescription
Scanner typeFlatbed with transparent materials adapter (TMA)
SizeHP Scanjet 8300: 625 mm x 415 mm x 130 mm (24.61 x 16.34 x
WeightHP Scanjet 8300: 8.9 kg (19.58 lbs)
Scanning element Charged-coupled device
InterfaceUSB 2.0 Hi-Speed
Optical resolution4800 x 4800 dpi hardware
AC power100-240V~, 50/60Hz, 1.5A
Power
consumption
5.12 inches)
HP Scanjet 8350/8390: 625 mm x 415 mm x 265 mm (24.61 x
16.34 x 10.43 inches)
HP Scanjet 8350/8390: 15 kg (33 lbs)
For power consumption data see the regulatory_supplement.htm
file on the HP Photosmart Software CD.
Your HP scanner is ENERGY STAR® compliant. As an ENERGY
STAR® partner, Hewlett-Packard Company has determined that
this product meets the ENERGY STAR® guidelines for energy
efficiency.
Media types●Negative strips: Three 35 mm strips each containing six
frames
●35 mm slides: Eight slides
●Medium (120/220) film: Up to 6 x 9 cm frame
●Large format: One 4 x 5 inch frame
26HP Scanjet 8300 series
(continued)
NameDescription
Media capacitySlide: 1.05 mm to 3.26 mm thick and 49.8 mm to 50.8 mm on any
side
Power
requirements
24Vdc, 700 mA
Automatic document feeder (ADF) specifications
NameDescription
Size625 mm x 415 mm x 160 mm (24.61 x 16.34 x 6.30 inches)
Weight with
scanner
Paper tray
capacity
Maximum paper
size
Minimum paper
size
Maximum paper
weight
Power
requirements
15 kg (33 lbs)
100 pieces of 83 g/m2 (18.2-lb bond)
210 mm x 355.6 mm (8.5 x 14 inches)
148 mm x 148 mm (5.8 x 5.8 inches)
105g/m2 (28 lbs)
●5Vdc, 830mA
●18Vdc, 310mA
●32Vdc, 1260mA
English
Environmental specifications
NameDescription
TemperatureOperating the scanner and TMA: 10° to 35° C (50° to 95° F)
Storage: -40° to 60° C (-40° to 140° F)
Relative humidityOperating the scanner and TMA: 15 percent to 80 percent
noncondensing 10° to 35° C (50° to 95° F)
Storage: up to 90 percent at 0° to 60° C or (32° to 140° F)
Regulatory information
Regulatory Model Identification Number: For regulatory identification purposes your
product is assigned a Regulatory Model Number. The Regulatory Model Number for your
product is FCLSD-0503. This regulatory number should not be confused with the
marketing name (HP Scanjet 8300 series) or product numbers (L1960A, L1965A,
Setup and Support Guide27
Chapter 8
L1966A, L1967A). Additional regulatory information about your scanner can be found on
the regulatory_supplement.htm file on the HP Photosmart Software CD.
Recycle and restricted material information
English
Recycling
Recycling, energy consumption, and environmental information is located on the HP
Photosmart Software CD that comes with the scanner. On the CD, browse for the file
named recycle_supplement.pdf
Product restricted material
This HP product contains the following material that might require special handling at
end of-life: Mercury in the scanner fluorescent lamp and transparent materials adapter
(< 5 mg)
For recycling information, contact www.hp.com/go/recycle, your local authorities, or the
Electronic Industries Alliance at www.eiae.org.
Disposal of Waste Equipment by Users in Private
Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose
of your waste equipment by handing it over to a designated collection point for the
recycling of waste electrical and electronic equipment. The separate collection and
recycling of your waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment
for recycling, please contact your local city office, your household waste disposal service
or the shop where you purchased the product.
28HP Scanjet 8300 series
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