HP ScanJet 8350, ScanJet 8390 User Manual

HP Scanjet 8300 series

User Guide

Copyright and license

© 2005 Copyright Hewlett-Packard
Development Company, L.P.

Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.

The information contained herein is
subject to change without notice.

The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.

Trademark credits

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service mark of the United States
Environmental Protection Agency.

Microsoft and Windows are registered
trademarks of Microsoft Corporation.

Contents

1 HP Scanjet 8300 series User Guide.....................................................................3

Scanner hardware ..................................................................................................3

Scanning software ..................................................................................................4

Where to get additional information ........................................................................7

Accessibility ............................................................................................................9

2 How to use the scanner buttons........................................................................10

Customizable buttons ...........................................................................................10

Copy buttons ........................................................................................................16

Scan Document To buttons ..................................................................................17

Cancel button .......................................................................................................18

Button Settings button ..........................................................................................18

Power Save button ...............................................................................................18

3 How to start a scan..............................................................................................20

Scan from the scanner front panel buttons ..........................................................20

Scan from the HP scanning software (Windows) .................................................20

Scan from the HP scanning software (Macintosh) ...............................................21

4 How to scan documents.....................................................................................23

Scan with the automatic document feeder (ADF) .................................................23

Scan a document for editable text ........................................................................25

Scan a document as an image .............................................................................26

Scan a document to a PDF ..................................................................................27

5 How to scan pictures and film............................................................................29

Scan pictures ........................................................................................................29

Scan film ...............................................................................................................30

6 Other scanning functions...................................................................................36

Make copies .........................................................................................................36

Scan to a destination ............................................................................................38

Save a document or image to a drive or CD ........................................................39

Send a scan to an e-mail program .......................................................................39

7 Change scan settings.........................................................................................41

8 Configure the scanner customizable buttons..................................................42

Open the HP Button Settings Utility .....................................................................42

Configure buttons tab ...........................................................................................42

General info tab ....................................................................................................43

9 Care and maintenance........................................................................................45

Order maintenance and scanning supplies ..........................................................45

Clean the scanner glass .......................................................................................45

Clean the transparent materials adapter (TMA) ...................................................46

Clean and maintain the automatic document feeder (ADF) .................................46

10 Troubleshooting..................................................................................................50

Scanner initialization or hardware problems ........................................................50

Scanner operation problems ................................................................................51

Scanner buttons are not working correctly ...........................................................53

Slides, negatives, and TMA issues ......................................................................55

Automatic document feeder (ADF) problems .......................................................56

User Guide 1

Contact HP Support ..............................................................................................61

A Scanner error messages....................................................................................62

Error 01 .................................................................................................................62

Error 02 .................................................................................................................62

Error 03 .................................................................................................................62

Error 04 .................................................................................................................62

Error 05 .................................................................................................................62

Error 06 .................................................................................................................63

Error 07 .................................................................................................................63

Error 08 .................................................................................................................63

Error 09 .................................................................................................................63

Error 10 .................................................................................................................63

Error 16 .................................................................................................................63

Error 17 .................................................................................................................64

Error 19 .................................................................................................................64

2 HP Scanjet 8300 series

1

HP Scanjet 8300 series User
Guide

This user guide covers what you need to know about using the HP Scanjet 8300 series
scanner.

Scanner hardware

● Automatic document feeder (ADF)

● Transparent materials adapter (TMA)

● Scanner front panel buttons

● Customizable button labels

Automatic document feeder (ADF)

The automatic document feeder (ADF) is included with the HP Scanjet 8350 Flatbed
Document Scanner and the HP Scanjet 8390 Flatbed Document Scanner. The ADF can
be purchased separately for the HP Scanjet 8300 Professional Image Scanner.

Transparent materials adapter (TMA)

Use the transparent materials adapter (TMA) to scan film, including slides and negatives.
The TMA is mounted underneath the scanner lid or automatic document feeder (ADF).

Use the film scanning templates to place film on the scanner bed. The templates are
stored in a slot underneath the scanner bed.

User Guide 3

Chapter 1

Note In order to use the TMA, you must install HP Photosmart Software or HP

Solution Center on the computer. For more information, see the printed Setup
and Support Guide that came with the scanner.

Scanner front panel buttons

Use the buttons on the scanner front panel to start a scan, select a destination for a scan,
and configure some scanner settings.

1 Power Save button

2 Customizable buttons (1, 2, 3, and 4)

3 Copy buttons

4 LCD display and Scan Document To buttons

5 Button Settings button

6 Cancel button

Customizable button labels

Use the customizable button labels included with the scanner to note which scanning
task is associated with each customizable button (1, 2, 3, and 4). The label can be
attached directly to the scanner or to another object in the scanner working area.

The last page of this user guide is a template that you can print if you need more
customizable button labels.

For more information about configuring the customizable buttons, see Customizable

buttons.

Scanning software

The scanner comes with an assortment of scanning, document-management, and
image-editing programs.

4 HP Scanjet 8300 series

There might be several non-HP software programs included with the scanner. These
software programs are not offered as substitutes for the HP scanning software. For help
with a non-HP software program, see the documentation for that program.

Available scanning software

For help installing the scanning software, see the printed Setup and Support Guide that
came with the scanner.

Windows

Program

HP Smart
Document Scan
Software

HP Scanjet 8300
Series
Performance
Document
Scanning
(including ISIS and
TWAIN)

HP Solution Center Use HP Solution Center to start and

HP Photosmart
Software

Purpose Supported OS

This is the optimal document
scanning solution. Use HP Smart
Document Scan Software to
automate document scanning tasks.

This software includes the ISIS/
TWAIN drivers necessary for using
the scanner with standard business
applications and customized
software.

manage scan tasks.

This is the minimum software that you
must install in order to use the
transparent media adapter (TMA) to
scan slides and negatives.

Use HP Photosmart Software to edit
and manage images.

There are two versions of HP
Photosmart Software that might be
installed on the computer:

● HP Photosmart Essential:
Imaging software with basic
editing, printing, and sharing
capabilities.

● HP Photosmart Premier:
Complete imaging software with
more viewing, organizing,
editing, and printing options. Also

Windows 98SE, Me,
2000, and XP

This program is not
available in Asian
languages for Windows
98SE and Me.

Windows 98SE, Me,
2000, and XP

Windows 98SE, Me,
2000, and XP

HP Photosmart
Essential: Windows
98SE, Me, 2000, and XP

HP Photosmart Premier:
Windows 2000 and XP

User Guide 5

Chapter 1

(continued)

Program Purpose Supported OS

includes photo sharing, projects,
and backup features.

Kofax Virtual
Rescan Software

Use Kofax Virtual Rescan Software to
create clearer and more readable
scans from colored or damaged
documents.

ScanSoft
PaperPort

Use ScanSoft PaperPort to organize,
find, and share paper and PDF
documents.

IRIS Readiris Pro Use IRIS Readiris Pro to scan

documents for editable text.

Adobe Photoshop
Elements

Use Adobe Photoshop Elements to
edit images and digital photos.

Macintosh

Program

HP Photosmart
Software

Purpose Supported OS

Use HP Photosmart Software to edit
and manage images.

HP Scan Pro Use HP Scan Pro for all scanning

tasks.

Windows 2000 and XP

Windows 98SE, Me,
2000, and XP

This program is not
available in Asian
languages for Windows
98SE and Me.

Windows 98SE, Me,
2000, and XP

Windows 98SE, Me,
2000, and XP

Mac OS v10.2.8, v10.3,
and v10.4

Mac OS v10.2.8, v10.3,
and v10.4

Adobe Photoshop
Elements

IRIS Readiris Use IRIS Readiris to scan documents

NewSoft Presto!
PageManager

Use Adobe Photoshop Elements to
edit images and digital photos.

for editable text.

Use NewSoft Presto! PageManager
to organize, find, and share paper and

Mac OS v10.2.8, v10.3,
and v10.4

Mac OS v10.2.8, v10.3,
and v10.4

Mac OS v10.2.8, v10.3,
and v10.4

PDF documents.

How to determine which software programs are installed on the computer

The functionality of the scanner varies according to what scanning software is installed
on the computer. For Windows users, to find out what software is installed on the
computer, click Start, point to Programs or All Programs, point to HP, point to

Scanjet, and then look at the software listed there.

6 HP Scanjet 8300 series

Windows

Software

HP Smart Document Scan
Software

HP Photosmart Software Do one of the following:

How to see if the software is installed

Do one of the following:

● Look for the HP Smart Document Scan Software
icon on the computer desktop.

● Click Start, point to Programs or All Programs,
point to HP, point to Scanjet, point to 8350, 8390, and
then look for HP Smart Document Scan Software.

Look for the HP Photosmart Software icon on the
computer desktop.

Click Start, point to Programs or All Programs, point
to HP, point to Scanjet, point to 8350, 8390, and then look
for HP Photosmart Essential or HP Photosmart

Premier.

Macintosh

Software

HP Device Manager Look for the HP Device Manager icon in the Dock.

HP Photosmart Studio Look for the HP Photosmart Studio icon in the Dock.

HP Scan Pro Open the Applications folder, open the Hewlett-

How to see if the software is installed

Packard folder, and then look for the HP Scan Pro icon.

Where to get additional information

The scanner comes with several sources of additional information.

HP Scanjet 8300 series Setup and Support Guide

Use the HP Scanjet 8300 series Setup and Support Guide that came with the scanner
to set up and connect the scanner hardware, decide what options to install, test the
installation, and troubleshoot installation problems.

User Guide 7

Chapter 1

Windows users

Depending on the scanning software installed on the computer, Windows users have the
following sources of additional information:

HP Photosmart Software help

HP Smart Document Scan Software help

HP Button Settings Utility help

If HP Photosmart Software is installed on the computer, double-click the HP
Solution Center icon on the computer desktop, click Onscreen Guide, and

then select the HP Photosmart Software help.

If HP Smart Document Scan Software is installed on the computer, double­click the HP Smart Document Scan Software icon on the computer
desktop, and then click Help in the toolbar menu.

Use the Configure buttons tab to manage the scanner customizable
buttons if either HP Smart Document Software or HP Photosmart Software
is installed on the computer.

Use the General info tab to find information about the status of the scanner
hardware: scan count, born-on date, scanner model, lamp on, maintenance
suggestions, and more.

To open the HP Button Settings Utility help, click Help on the dialog box. For
help opening the HP Button Settings Utility, see Open the HP Button Settings

Utility.

Other programs

For help with another scanning program, open the program and then click Help in the
toolbar menu.

Macintosh users

Depending on the scanning software installed on the computer, Macintosh users have
the following sources of additional information:

HP Device Manager help

Click the HP Device Manager icon in the Dock, and then click the Help button on the
dialog box.

HP Photosmart Studio help

If HP Photosmart Studio is installed on the computer, click the HP Photosmart Studio
icon in the Dock, click Help in the menubar, and then click HP Photosmart Studio Help.

8 HP Scanjet 8300 series

HP Scan Pro help

Open the Applications folder on the computer, open the Hewlett-Packard folder, and
then double-click the HP Scan Pro icon. After HP Scan Pro opens, click Help in the
menubar, and then click HP Scan Pro Help.

Other programs

For help with another scanning program, open the program and then click Help in the
menubar.

Accessibility

For more information on accessibility options, see the readme.txt file on the software CD.
There is a screen-readable (JAWS) version of this User Guide on the software CD. It is
called SJumDI15.chm. If you did not get this file during software installation, locate the
file on the software CD and install it on your desktop.

Button Disable Utility (WIndows)

To prevent buttons from being accidentally pushed, you can use the Button Disable Utility
to disable the buttons. You can use the same utility to re-enable the buttons.

To use the Button Disable Utility, complete the following steps:

1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\8300\hpbdu.exe.

2. Double-click hpbdu.exe.
The HP Button Disable Utility dialog box is displayed.

3. Select the scanner, and then click Enable Buttons or Disable Buttons.

User Guide 9

2

How to use the scanner buttons

Use the buttons on the scanner front panel to start a scan, select a destination for a scan,
and configure some scanner settings. This chapter contains information about the
following topics:

● Customizable buttons

● Copy buttons

● Scan Document To buttons

● Cancel button

● Button Settings button

● Power Save button

Customizable buttons

Use the customizable buttons to start your most frequent scanning tasks.

● How to determine which software program is controlling the customizable buttons

● Customizable button 1

● Customizable button 2

● Customizable button 3

● Customizable button 4

How to determine which software program is controlling the customizable buttons

If you are not sure which software program is controlling the customizable buttons, follow
the steps appropriate for the computer operating system.

Windows

Windows users can configure all four customizable buttons to work with HP Photosmart
Software or HP Smart Document Scan Software, if both scanning programs are installed
on the computer. If only one of the programs is installed on the computer, the buttons
default to working with that program.

Follow these steps if you are not sure which program is controlling the customizable
buttons:

1. To open the Button Settings Utility, do one of the following:
– Double-click the HP Button Settings Utility icon on the desktop.

–Click Start, point to Programs or All Programs, point to HP, point to

Scanjet, point to 8350, 8390, and then click Button Settings Utility.

2. Find the Select software for customizable buttons heading. The software that is
controlling the buttons is selected.

If the Button Settings Utility is not installed, you must use the HP Solution Center to
configure buttons.

For more information, see Configure the scanner customizable buttons.

If a non-HP program opens when you press one of the customizable buttons, see An

unexpected program opens when a customizable button is pressed.

10 HP Scanjet 8300 series

Macintosh

Macintosh users can configure the customizable buttons on the HP Scanjet Scanner
pane within System Preferences. With the exception of Make Copies, the customizable
buttons operate with HP Scan Pro.

User Guide 11

Chapter 2

Customizable button 1

Windows

Program

Function
controlling
button

HP Smart
Document Scan

Press customizable button 1 to use an HP Smart Document Scan

Software profile to scan a document.
Software

● HP

Photosmart
Software

Press customizable button 1 to scan pictures, including

photographs, graphics, film, and objects, and to scan documents as

images.

● HP

Solution
Center

Macintosh

Press customizable button 1 to perform a Scan Picture function. If HP Photosmart Studio
is installed on the computer, the scan opens in HP Photosmart Studio. Otherwise, a
preview is shown in the Apple Preview application.

12 HP Scanjet 8300 series

Customizable button 2

Windows

Program controlling
button

HP Smart Document
Scan Software

● HP Photosmart
Software

● HP Solution Center

Macintosh

Press customizable button 2 to scan a document for editable text. The default destination
for the scan is TextEdit.

Function

Press customizable button 2 to use an HP Smart
Document Scan Software profile to scan a document.

Press customizable button 2 to scan a document. The
resulting scan contains editable text.

User Guide 13

Chapter 2

Customizable button 3

Windows

Program controlling

Function

button

HP Smart Document
Scan Software

● HP Photosmart
Software

● HP Solution Center

Press customizable button 3 to use an HP Smart
Document Scan Software profile to scan a document.

Press customizable button 3 button to save scanned
documents to a disk, such as a hard drive, or a recordable
CD. In some cases the documents are saved to a folder
from which they can be written to a CD.

Macintosh

Press customizable button 3 to scan a document to a PDF file.

14 HP Scanjet 8300 series

Customizable button 4

Windows

Program controlling
button

HP Smart Document
Scan Software

● HP Photosmart
Software

● HP Solution Center

Macintosh

Press customizable button 4 to send a scan to an e-mail program. The scan is added as
an attachment to the default e-mail program.

Function

Press customizable button 4 to use an HP Smart
Document Scan Software profile to scan a document.

Press customizable button 4 to scan documents or pictures
and insert them in an e-mail message as an attachment.
You must have a supported e-mail software program.

User Guide 15

Chapter 2

Copy buttons

Use the Copy button ( ) to scan an original and send it to the default printer of the
computer.

Use the Number of Copies button (
want. The number of copies will appear on the LCD panel.

) to specify the number of copies that you

Use the Color button (
color copies or black-and-white copies.

For more information, see Make copies.

) or Black-and-White button ( ) to specify whether you want

16 HP Scanjet 8300 series

Scan Document To buttons

Windows

HP software installed
on the computer

HP Smart Document
Scan Software only

HP Photosmart Software
(including HP Solution
Center) only

Both of the following:

● HP Smart Document
Scan Software

● HP Photosmart
Software (including
HP Solution Center)

Macintosh

Function

Use the Scan Document To ( ) button to open the HP
Smart Document Scan Software so that you can choose a
scan profile and start the scan.

Use the Scan Document To ( ) button to scan an
original document to the selected destination (an
application, such as a word processor) that is displayed on
the LCD panel.

Use the Select Destination button (
destination the scan is sent to.

For help adding, deleting, or reordering the scan
destinations, see the HP Photosmart Software help.

Same behavior as the HP Photosmart Software-only
installation.

) to select which

Use the Scan Document To (
destination (an application, such as a word processor) that is displayed on the LCD panel.

Use the Select Destination button (
the LCD panel.

User Guide 17

) button to scan an original document to the selected

) to select which destination is displayed on

Chapter 2

Cancel button

Press the Cancel button to cancel a scan in progress, or to cancel a series
of scans when you are scanning from the ADF.

Button Settings button

Windows

HP software installed
on the computer

HP Smart Document
Scan Software only

HP Photosmart Software
(including HP Solution
Center) only

Both of the following:

● HP Smart Document
Scan Software

● HP Photosmart
Software (including
HP Solution Center)

Macintosh

Use the Button Settings button to open the HP Scanjet Scanner pane within System
Preferences. Click Scanner Buttons to work with scanner button settings.

Power Save button

When not using the scanner, press the Power Save button to put the
scanner in power-save mode. When you are ready to begin scanning
again, just press one of the front panel scan buttons to turn the lamp back
on and begin scanning immediately.

Function

Use the Button Settings button to open the Button
Settings Utility. For more information, see Configure the

scanner customizable buttons.

Use the Button Settings button to open the Front Panel
Button Settings dialog box.

Same behavior as the HP Smart Document Scan
Software-only installation.

18 HP Scanjet 8300 series