HP NET VECTRA User Manual

HP Net Vectra

Recovery

Guide

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

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Microsoft trademarks of Microsoft Corporation.

Pentium® is a U.S. registered trademark of Intel Corporation.

Hewlett-Packard France Commercial Desktop Computing Division 38053 Grenoble Cedex 9 France

®, MS®

, MS-DOS



1997 Hewlett-Packard Company

® and Windows®

are U.S. registered

Recovery Guide

Who this Manual is For

This manual is written for the people in your organisation who maintain your network and keep your PCs running. It explains how to restore the contents of your hard disk, following a hardware failure or the loss of the operating system.

Important Safety Information

If you have any doubt that you can lift the PC or display safely, do not try to move it without help.

For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with this equipment, or one in compliance with your national regulations. This PC is disconnected from the power by removing the power cord from the power outlet. This means the PC must be located close to a power outlet that is easily accessible.

WARNING

For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again.

To avoid electric shock, do not open the power supply.

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What this Document Describes

This document explains how to reinstall your preinstalled software on a HP Net Vectra PC. This might be necessary after hard disk drive (HDD) replacement or the deletion of one or more software components.

This document describes the recovery of the following components:

Windows NT4 (service pack 3)

•

LAN drivers

•

IDE drivers

•

HP TopTools

•

HP NT Lock

•

HP Soft Off

•

HP Vectra Hardware Diagnostics

•

This document contains the following chapters:

Software Recovery from an LCM Server using DHCP

Explains how to connect to a server using the DHCP boot feature of the Net Vectra, format the local hard disk and download the operating system and HP software.

Installation from a Non-DHCP server

Provides advice for re-installing the software, if the server does not support the DHCP protocol.

Recovery from an External Device

Describes how to recover the operating system and HP software using external media (flexible disk drive, CD-ROM, and second hard disk drive).

Software Installation

Installing the operating system and the HP software components.

BIOS Recovery

Advice for flashing the HP Net Vectra BIOS.

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What this Document Describes

NOTE This document does not cover the installation of user-specific

applications.

Important

For a quick recovery, it is recommended that you make a mirror backup copy of the HP Net Vectra hard disk. At least the contents of the following directories should be available on a back-up device (tape drive, HDD, server etc.):

I386 (operating system directory). Note that the I386 directory

•

contains a SP3 subdirectory with service pack 3. This service pack is NOT on the NT4 CD-ROM and can be found on the Microsoft website. MASTERS (containing the HP specific software).

•

The IDE drivers and the Video drivers.

•

Copy of specific user software (not covered in this guide).

•

A mirror back-up (CD-ROM) will also be available by the end of 1997 for HP support purposes.

A Support Recovery CD-ROM will also be available by the end of 1997, for HP support purposes, including Authorized Support Providers and self-repair customers on a “need-to-use” basis.

It is strongly recommended that you regularly check with the HP electronic services (www.hp.com/go/vectrasupport) for the latest versions of HP drivers.

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Contents

What this Document Describes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Important . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1 Software Recovery from an LCM Server using DHCP

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installation of LCM services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Step1: NT4 Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

LCM: Test Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

HP Net Vectra Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Remote Install Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Boot from the Server and Downloading the Software Components . . . . . 9

2 Installation from a Non-DHCP Server

Installation from a Non-DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . 12

3 Recovery from an External Device

Connecting a Flexible Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting a Second Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting and Recovery from a CD-ROM . . . . . . . . . . . . . . . . . . . . 16

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4 Software Installation

Installation of NT4 SP3 and HP Software Components . . . . . . . . . 18

Installation of NT 4 and Service Pack 3. . . . . . . . . . . . . . . . . . . . . . . 20

Basic Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installation of HP Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LAN Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

IDE Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Video Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

DMI / TopTools 2.2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

HP Soft Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

NT Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Guardian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Installation of customer specific software . . . . . . . . . . . . . . . . . . . . 24

5 BIOS Recovery

Normal BIOS Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using a DOS Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the NT Flasher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Crisis Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Software Recovery from an LCM Server using DHCP

1 Software Recovery from an LCM Server using DHCP

Introduction

The HP Net Vectra is the first Hewlett-Packard Personal Computer which complies with the NetPC design guidelines defined by Intel, Microsoft, Dell, Compaq and Hewlett-Packard.

Part of the specification requires that the HP Net Vectra must be able to remote boot from a server using the integrated DHCP/TFTP Bootrom. If the server provides services defined by the specification, the HP Net Vectra will be able to execute tasks such as formatting the hard drive, copying files, installing operating systems and running application. Using these services, the customer will be able to restore the whole content of the hard drive, without needing a flexible disk drive or CD-ROM drive.

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1 Software Recovery from an LCM Server using DHCP

Installation of LCM services

This section describes how to install the LCM (LanDesk Configuration Manager) version 1.5 Beta2 on a Windows NT4.0 Server.

To do the full installation, you will need:

Windows NT 4.0 Server CD-ROM and diskettes

•

Windows NT 4.0 Service Pack 3 (Server/Workstation) CD-ROM

•

Intel LCM v1.5 Beta2 CD-ROM (or the latest version)

•

Step1: NT4 Server Installation

On your server, install NT4 Server following the NT4 Server

installation guide. When prompted for a partition, create a primary partition of 800 MB (formatted FAT), and a second partition with the remaining space (that you will format after the installation has terminated).

During installation, select the server as a Standalone server: LCM

won't work when installed on a primary domain controller.

During network installation, add the DHCP server service (but do

not configure it) and then select a suitable TCP/IP address and subnet mask for your computer. When the option appears, keep your computer a member of 'WORKGROUP'.

At the end of the installation, select a graphic resolution of at least

800 ✕ 600 (this is required to display all the icons on the LCM windows).

Install the Service Pack 3 to upgrade your NT 4 server.

Go into Disk Manager, select the second partition and format it.

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1 Software Recovery from an LCM Server using DHCP

Installation of LCM services

LCM 1.5 Beta2 Install

1 From the CD-ROM, open the 'Server' folder and launch 'Setup'. At

the end of the installation, the system will reboot.

2 From the CD-ROM, open the 'Console' folder and launch 'Setup'. 3 At the end of installation, the Server Configuration application will

be launched automatically: a Select the name of your server and press select. If the name

doesn't appear, type it manually and press select.

b Keep the default values for all options c Re-enter the TCP IP address of your server.

4 The server will reboot. Launch the Configuration Server Settings

again (from Start-Programs-Intel Landesk Management-Utilities menu), go into 'IP address', and select DHCP Manager.

5 Double click on 'Local machine' then Select 'Scope', then 'Create'

and select a TCP/IP address range that DHCP will assign to the workstation requesting it (Start address and End address), and a subnet mask. Change the lease duration to 30 minutes if you don't want the TCP/IP address to be kept for 3 hours after a client has not been using it.

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