Hp NEOWARE M100, Compaq 6720t Transition from Neoware M100 to HP Compaq 6720t Mobile Thin Client

Transition from Neoware M100 to HP Compaq 6720t
Mobile Thin Client

Introduction......................................................................................................................................... 1

Symptoms ........................................................................................................................................... 2

Detailed Explanation............................................................................................................................ 2

Short-term Recovery/Workaround.......................................................................................................... 2

Appendix A: Installing Altiris Bootworks ................................................................................................ 2

For more information.......................................................................................................................... 16

Introduction

Purpose

The HP Compaq 6720t Mobile Thin Client is considered to be the replacement for the pre-merger
M100 Mobile Thin Client offered by Neoware. However, the XPe image for the HP Compaq 6720t
does not contain the EZUpdate agent that resides in the M100 XPe image. The HP recommended
management solution to replace the EZUpdate functionality found in the M100 is Altiris. Included with
your purchase of the 6720t is a license for Altiris Deployment Solution. The local Altiris agent is
already preinstalled in the XPe image for the 6720t, so customers will not be required to install the
agent. Detailed instructions on setting up and using the Altiris Deployment Solution can be found at
the following location.

Audience

This white paper is for use by legacy Neoware customers that are familiar with the EZUpdate
functionality offered in Neoware branded Thin Clients.

Symptoms

HP Compaq 6720t users will not have the ability to perform an FTP Image Update, which is a feature
currently supported by EZUpdate. HP´s recommendation is that customers use PXE via the Altiris
Deployment Solution as a replacement option for image update functionality. Detailed instructions on
setting up and using the Altiris Deployment Solution can be found at the following location:

http://www.altiris.com/Products/DeploymentSolution/hpthinclients.aspx

Detailed Explanation

Architectural differences between the pre-merger Neoware XPe images and the HP XPe images
prevented the inclusion of the EZUpdate software for the HP Compaq 6720t platform. The EZUpdate
software is currently not operable with any HP XPe Thin Client image available to date.

In addition to the architectural limitations, the 6720t inherited a very aggressive product schedule
during the HP/Neoware integration. Therefore, HP decided to leverage the existing architecture of the
HP Compaq t5700 series Thin Client images for the initial launch of the platform. HP is currently
working on an aligned management strategy for both pre-merger Neoware and HP Thin Client
platforms.

Short-term Recovery/Workaround

HP recommends that customers use the PXE functionality offered by Altiris Deployment Solution for all
image update, modification, and replacement functionality on the HP Compaq 6720t platform. If a
PXE-less solution is required, HP recommends that the Altiris BootWorks utility be installed on the thin
clients where Altiris management is required. Altiris BootWorks consists of a hidden partition
containing a bootable, DOS environment for imaging or executing DOS scripts. For installation
instructions on Altiris BootWorks, refer to Appendix A below or directly reference the

Deployment Solution Product Guide

.

Altiris

Appendix A: Installing Altiris Bootworks

There are a few simple steps for BootWorks installation on the HP Compaq Thin Client
6720t Series. For more information on BootWorks Partitons and creating packages, refer to

Altiris Deployment Solution Product Guide

the

To install BootWorks, perform the following steps:

1. On the Altiris Deployment Server, select Boot Disk Creator.

2. When the opening selection screen pops up, choose Create New Configuration and click
OK.

.

3. Enter a unique name for the configuration and a description if desired, then click Next.

4. Choose Microsoft Windows and click Next.

5. Select the correct Broadcom Integrated Ethernet Adapter from the list and click Next.

6. Choose Obtain an IP Address from a DHCP server and click Next.