Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 1/2019
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are tr
Incorporat
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
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Microsoft®, Windows®, Windows® XP, and
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of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Power consumption, electrical specications, and acoustic emissions ........................................... 15
Operating-environment range .......................................................................................................... 15
Printer hardware setup and software installation .............................................................................................. 16
2 Paper trays ................................................................................................................................................. 17
Load paper to Tray 1 (multipurpose tray) ........................................................................................................... 18
Tray 1 paper orientation ................................................................................................................... 20
Use alternative letterhead mode ...................................................................................................... 21
Enable Alternative Letterhead Mode by using the printer control-panel menus .......... 21
Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................... 22
Use the convenience stapler (f, c, and z models) ................................................................................................ 29
3 Supplies, accessories, and parts ................................................................................................................... 31
Order supplies, accessories, and parts ................................................................................................................ 32
Toner-cartridge information ............................................................................................................. 36
Remove and replace the cartridges .................................................................................................. 37
Replace the toner-collection unit ........................................................................................................................ 41
Create a stored job (Windows) .......................................................................................................... 56
Create a stored job (OS X) .................................................................................................................. 58
Print a stored job ............................................................................................................................... 58
Delete a stored job ............................................................................................................................ 59
Mobile printing ..................................................................................................................................................... 60
Wi-Fi Direct and NFC Printing ............................................................................................................ 62
Print from the USB port ....................................................................................................................................... 64
Make a copy .......................................................................................................................................................... 68
Copy on both sides (duplex) ................................................................................................................................ 69
Set up Scan to Email ............................................................................................................................................ 72
Congure the outgoing email server (SMTP) to send an email from an Oice 365
Outlook account .............................................................................................................. 81
Solve problems with email ................................................................................................................ 82
Problems with sending email ......................................................................................... 82
Check the SMTP server setup ......................................................................................... 82
Set up Scan to Network Folder ............................................................................................................................ 84
Method two: Use the Save to Network Folder Quick Set Wizard ...................................................... 91
Problems with sending to a network folder ..................................................................................... 93
Set up Scan to USB Drive ..................................................................................................................................... 94
Enable Scan to SharePoint® .............................................................................................................. 98
Scan and save a le directly to a Microsoft SharePoint® site ........................................................... 99
Create a Quick Set .............................................................................................................................................. 101
Scan and send to email ...................................................................................................................................... 103
Scan and send a document to email ............................................................................................... 103
Scan and send to network folder ...................................................................................................................... 104
Scan and save the document to a folder ........................................................................................ 104
Scan and send to USB Flash Drive ..................................................................................................................... 105
Set up fax ........................................................................................................................................................... 108
Send a fax .......................................................................................................................................................... 113
View or change network settings ................................................................................................... 127
Rename the printer on a network ................................................................................................... 127
Manually congure IPv4 TCP/IP parameters from the control panel ............................................. 128
Manually congure IPv6 TCP/IP parameters from the control panel ............................................. 128
Link speed and duplex settings ...................................................................................................... 129
Printer security features ................................................................................................................................... 131
Assign an administrator password ................................................................................................. 131
IP Security ....................................................................................................................................... 132
Lock the formatter .......................................................................................................................... 132
Encryption support: HP High Performance Secure Hard Disks ...................................................... 132
Optimize speed or energy usage .................................................................................................... 133
Set the sleep timer and congure the printer to use 1 watt or less of power ............................... 133
Set the sleep schedule .................................................................................................................... 134
HP Web Jetadmin ............................................................................................................................................... 136
Software and rmware updates ........................................................................................................................ 137
Customer support .............................................................................................................................................. 140
Control panel help system ................................................................................................................................. 141
The printer does not pick up paper ................................................................................................. 145
The printer picks up multiple sheets of paper ................................................................................ 147
The document feeder jams, skews, or picks up multiple sheets of paper ..................................... 151
Clean the pickup rollers and separation pad in the document feeder ........................................... 152
Clear paper jams ................................................................................................................................................ 154
Does your phone line have a call-waiting feature? ...................................................... 207
Check fax accessory status ........................................................................................... 207
General fax problems ...................................................................................................................... 208
The fax failed to send ................................................................................................... 208
An Out of Memory status message displays on the printer control panel .................. 208
Print quality of a photo is poor or prints as a gray box ................................................ 208
You touched the Stop button to cancel a fax, but the fax was still sent ...................... 208
No fax address book button displays ........................................................................... 208
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 208
The header is appended to the top of the page when the overlay option is enabled . 208
A mix of names and numbers is in the recipients box .................................................. 208
A one-page fax prints as two pages ............................................................................. 208
A document stops in the document feeder in the middle of faxing ............................ 209
The volume for sounds coming from the fax accessory is too high or too low ........... 209
Index ........................................................................................................................................................... 211
xENWW
1Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW1
Printer views
12
3
4
5
6
7
10
11
12
13
14
15
89
●
Printer front view
●
Printer back view
●
Interface ports
●
Control-panel view
Printer front view
1Document-feeder cover (access for clearing jams)
2Document-feeder input tray
3Document-feeder output bin
NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.
4Control panel with color touchscreen display (tilts up for easier viewing)
5Convenience stapler (f, c, and z models only)
6Right door (access to the fuser and for clearing jams)
7Tray 1
8On/o button
9Model name
10Tr
11Front door (access to the toner cartridges)
12Standard output bin
13Physical keyboard (c and z models only) Pull the keyboard straight out to use it.
2Chapter 1 Printer overviewENWW
ay 2
14Easy-access USB port (on the side of the control panel)
1
2
3
6
4
5
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
15Hardware integration pocket (for connecting accessory and third-party devices)
Printer back view
1Toner-collection-unit door
2Formatter (contains the interface ports)
3Power connection
4Serial number and product number label
5Slot for a cable-type security lock (on the rear cover of the printer)
6Formatter cover
ENWWPrinter views3
Interface ports
1
2
3
4
1Fax port (f, c, and z models only. The port is covered for the dn model.)
2Local area network (LAN) Ethernet (RJ-45) network port
3USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
4Hi-Speed USB 2.0 printing port
4Chapter 1 Printer overviewENWW
Control-panel view
caps lock
shift
A S D F G H J K L
Z X C V B N M
@ alt
alt
shift
enter
,
.
?
/
:
;
“
‘
Save to NetworkFolder
S D F G
enter
Folder
H J K L
;
SavtoNetwork
4
3
2
1
5 6 78 9 10
11
12
13
14
15
18
17
16
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button. Touch the Home button on the
left side of the printer control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1
Home button
Touch the Home button to return to the printer Home screen at any time.
2Refresh buttonTouch the Refresh button to clear changes and restore the default settings.
3Sign In or Sign Out
Touch the Sign In button to access secured features.
button
4HP logo or Home buttonOn any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home
5
Stop button
6
Start button
7Printer statusThe status line provides information about the overall printer status.
8Language Selection
9Sleep buttonTouch the Sleep button to put the printer into Sleep mode.
10
ENWWPrinter views5
on
butt
Network
button
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
button to return to the Home screen.
Touch the Stop button to pause the current job. The Job Status screen opens and provides options to
cancel or continue the job.
Touch the Start button to start a copy job
Touch the Language Selection button to select the language for the control-panel display.
Touch the Network button to nd information about the network connection.
11
Help button
Touch the Help button to open the embedded help system.
12CopieseldThe
13Scroll barUse the scroll bar to see the complete list of available features.
14FeaturesDepending on the printer conguration, the features that appear in this area can include any of the
Copieseld indicates the number of copies that the product is set to make.
following items:
●
Quick Sets
●
Copy
●
E-mail
●
Fax
●
Save to USB
●
Save to Network Folder
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Save to SharePoint® (c and z models only)
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
15Keyboard
(c and z models only)
16Near-eld
communication icon
(z models only)
17Hardware integration
pocket
18Easy-access USB portInsert a USB ash drive for printing and scanning without a computer or to update the printer
This printer includes a physical keyboard. The keys are mapped to a language in the same way the
virtual ke
virtual keyboard changes, the keys on the physical keyboard are remapped to match the new
settings.
This icon indicates the printer includes integrated HP near-eld communication (NFC) and Wi-Fi
Direct
For connecting accessory and third-party devices.
rmware
NOTE: An administrator must enable this port before use.
yboard on the printer control panel is mapped. Whenever the keyboard layout for the
6Chapter 1 Printer overviewENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/colorljM577MFP.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
Model name
Product number
Paper handlingTray 1 (100-sheet capacity)
Connectivity10/100/1000 Ethernet LAN
M577dn
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The printer accepts
up to three 1 x 550-sheet
paper feeders.
Printer cabinetOptionalOptionalOptionalOptional
Automatic duplex printing
Convenience staplerNot supported
connection with IPv4 and
IPv6
Hi-Speed USB 2.0
Easy-access USB port for
printing without a computer
and upgrading the rmware
Hardware Integration Pocket
for connecting accessory and
third-party devices
M577f
B5L46A
OptionalOptionalOptionalOptional
B5L47A
Flow M577c
B5L54A
Flow M577z
B5L48A
HP Internal USB PortsOptionalOptionalOptionalOptional
Integrated HP near-eld
communication (NFC) and WiFi Direct functionality for
printing from mobile devices
HP Jetdirect 3000w NFC/
Wireless Accessory for
printing from mobile devices
Not supportedNot supportedNot supported
OptionalOptionalOptionalNot supported
ENWWPrinter specications7
Model name
M577dn
M577f
Flow M577c
Flow M577z
Product number
HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Memory1.75 GB base memory
NOTE: The base memory is
expandable to 2.5 GB by
adding a DIMM memory
module.
Mass storage320 GB Hard Disk Drive
SecurityHP Trusted Platform Module
for encrypting all data that
passes through the printer
Control-panel display and
keyboard
PrintPrints 38 pages per minute
Color touchscreen control
panel
Physical keyboardNot supportedNot supported
(ppm) on A4 and 40 ppm on
letter-size paper
Easy-access USB printing (no
computer required)
B5L46A
OptionalOptionalOptionalOptional
OptionalOptionalOptionalOptional
B5L47A
B5L54A
B5L48A
Store jobs in the printer
memory to print later or print
privately
FaxOptional
Copy and ScanCopies 38 pages per minute
(ppm) on A4 and 40 ppm on
letter-size paper
100-page document feeder
with dual-head scanning for
single-pass duplex copying
and scanning
HP EveryPage Technologies
including ultrasonic multifeed detection
Embedded optical character
recognition (OCR) provides
the ability to convert printed
pages into text that can be
edited or searched using a
computer
SMART Label feature provides
paper-edge detection for
automatic page cropping
Automatic page orientation
for pages that have at least
100 characters of text
Not supportedNot supported
Not supportedNot supported
Not supportedNot supported
Not supportedNot supported
8Chapter 1 Printer overviewENWW
Model name
M577dn
M577f
Flow M577c
Flow M577z
Product number
Automatic tone adjustment
sets contrast, brightness, and
background removal for each
page
Digital SendSend documents to E-mail,
USB, and shared folders on a
network
Send documents to
SharePoint®
B5L46A
Not supportedNot supported
Not supportedNot supported
B5L47A
B5L54A
B5L48A
ENWWPrinter specications9
Supported operating systems
The following information applies to the Printer-Specic Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
Windows: The HP Software Installer CD installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3
print driver, or the or the “HP PCL-6” version 4 print driver, depending on the Windows operating system,
along with optional software when using the full software installer. Download the "HP PCL.6" version 3 print
driver, the "HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support
Web site for this printer: www.hp.com/support/colorljM577MFP.
Mac computers, OS X, and iOS devices: Mac computers and Apple iOS mobile devices are supported with this
printer. The OS X print driver and print utility are available for download from hp.com. The HP installer
software for OS X is not included in the in-box CD. Follow these steps to download the HP installer software
for OS X:
1.Go to www.hp.com/support/colorljM577MFP.
2.Select Support Options, under Download Options select Drivers, Software & Firmware, and then
select the printer bundle.
3.Click the operating system version, and then click the Download button.
Table 1-1 Supported operating systems and print drivers
Operating systemPrint driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)
Windows® XP SP3, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Vista®, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2003 SP2, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows 7 SP1, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver
is installed for this operating system as
part of the full software installation.
Notes
The full software installer is not supported
for this operating system.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best eort support for
the discontinued Server 2003 operating
system.
Windows 8, 32-bit and 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
The full software installer is not supported
for this operating system.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
10Chapter 1 Printer overviewENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)
Windows 8.1, 32-bit and 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows 10, 32-bit and 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2008 SP2, 32-bitThe “HP PCL.6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2008 SP2, 64-bitThe “HP PCL 6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Windows Server 2008 R2, SP 1, 64-bitThe “HP PCL 6” printer-specic print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.
Notes
The full software installer is not supported
for this operating system.
Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
The full software installer is not supported
for this operating system.
Windows Server 2012, 64-bitThe software installer does not support
Windows Server 2012 but the “HP PCL 6”
version 3 and “HP PCL-6” version 4 printer-specic print drivers do support it.
Windows Server 2012 R2, 64-bitThe software installer does not support
Windows Server 2012 but the “HP PCL 6”
version 3 and “HP PCL-6” version 4 printer-specic print drivers do support it.
OS X 10.8 Mountain Lion, OS X 10.9
Mavericks, OS X 10.10 Yosemite
The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X
is not included in the in-box CD.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
For OS X, download the installer from the
support Web site for this printer.
1.Go to www.hp.com/support/
colorljM577MFP.
2.Select Support Options, under
Download Options select Drivers,
Software & Firmware, and then
select the printer bundle.
3.Click the operating system version,
and then click the Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM577MFP for
HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links.
ENWWPrinter specications11
Table 1-2 Minimum system requirements
WindowsMac computers and OS X
●
CD-ROM drive, DVD drive, or an Internet connection
●
Dedicated USB 1.1 or 2.0 connection or a network
connection
●
400 MB of available hard-disk space
●
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
The printer supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit);
and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)
●
Internet connection
●
1 GB of available hard-disk space
●
HP Home and Biz app (Available for Symbian/Nokia devices)
●
Google Cloud Print 1.0 (Requires the printer to be registered with HP Connected and then registered with
Google Cloud)
●
AirPrint
●
Android Printing
12Chapter 1 Printer overviewENWW
Printer dimensions
K
C
M
Y
1
1
2
2
3
3
3
2
2
1
3
Figure 1-1 Dimensions for the printer
Printer fully closedPrinter fully opened
1. Height583 mm (23 in)837 mm (33 in)
2. Depth504 mm (19.8 in)853 mm (33.6 in)
3. Width482 mm (19 in)803 mm (31.6 in)
Weightdn model: 38.1 kg (84 lb)
f model: 38.3 kg (84.5 lb)
c and z models: 38.6 kg (85 lb)
Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder
1. Height130 mm (5.1 in)
2. DepthTray closed: 465 mm (18.3 in)
Tray opened: 768 mm (30.2 in)
3. WidthLower-right door closed: 458 mm (18.0 in)
Weight5.8 kg (12.8 lb)
ENWWPrinter specications13
Lower-right door opened: 853 mm (33.6 in)
Figure 1-3 Dimensions for the cabinet/stand
1
1
2
2
3
3
K
C
M
Y
1
1
2
2
3
3
1. Height295 mm (11.6 in)
2. DepthDoor closed: 869 mm (34.2 in)
Door opened: 1113 mm (43.8 in)
3. Width884 mm (34.8 in)
This value is subject to change. For current information, go to www.hp.com/support/colorljM577MFP.
Weight17.7 kg (39 lb)
This value is subject to change. For current information, go to www.hp.com/support/colorljM577MFP.
Figure 1-4 Dimensions for the printer with three 1 x 550-sheet paper feeders and the cabinet/stand
Printer and accessories fully closedPrinter and accessories fully opened
1. Height1268 mm (49.9 in)1522 mm (59.9 in)
2. Depth869 mm (34.2 in)1113 mm (43.8 in)
14Chapter 1 Printer overviewENWW
Printer and accessories fully closedPrinter and accessories fully opened
3. Width884 mm (34.8 in)853 mm (33.6 in)
Weightdn model: 73.2 kg (161.4 lb)
f model: 73.4 kg (161.8 lb)
c and z models: 73.7 kg (162.5 lb)
1
These values are subject to change. For current information, go to www.hp.com/support/colorljM577MFP.
2
Do not extend more than one paper tray at a time.
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljM577MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
perating v
o
oltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table 1-3 Operating-environment
Envir
onmentR
Temperature17° to 25°C (62.6° to 77°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% RH
specications
ec
ommendedAllowed
ENWWPrinter specications15
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM577MFP for HP's all-inclusive help for the printer. Find the following
support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
16Chapter 1 Printer overviewENWW
2Paper trays
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Trays 2, 3, 4, and 5
●
Load and print envelopes
●
Load and print labels
●
Use the convenience stapler (f, c, and z models)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software and rmware updates
●
Join support forums
●
Find warranty and regulatory information
ENWW17
Load paper to Tray 1 (multipurpose tray)
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75
g/m2 (20 lb) paper or 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing..
NOTE: Tray 1 does not support labels. To print on sheets of labels, use Tray 2, or one of the optional 550-
sheet paper feeder
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1.Open Tray 1.
s.
2.Pull out the tray extension to support the paper.
18Chapter 2 Paper traysENWW
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