HP LaserJet M5035x, LaserJet M5035xs Getting Started Guide [he]

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HP LaserJet M5035x/M5035xs MFP

Getting Started Guide

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Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: Q7830-90906 Edition 1, 10/2006

FCC Regulations

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio-frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna. Increase separation between equipment and receiver.

• Connect equipment to an outlet on a circuit different from that to which the receiver is located.

• Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the device that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules. For more regulatory information, see the HP LaserJet 5035MFP electronic user guide. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Windows® is a U.S. registered trademark of Microsoft Corporation.

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• Prepare the site

1372 mm (54 in)

Make sure there is enough space to position the device. To position the device, select a sturdy, well-ventilated, dust-free area that

1499 mm (59 in)

is out of direct sunlight to position the device.

• Unpack the device

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1) Open the box and remove it. Set the duplexer box aside. 2) Remove the packaging, plastic cover, and locate the ramps (callout 1).

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3) Install the ramps. 4) Make sure that the wheel locks are in the unlocked

position, and then roll the device onto the ramps and off of the pallet.

WARNING: Make sure that two people roll the device off of the pallet.

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5) Remove all of the orange tape and cardboard packaging.

6) Remove the orange tray locks from tray 2 (callout 1) and tray 3

(callout 2).

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7) Remove the cardboard in tray 4, tray 5, and tray 6 (XS model only).

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8) Open the upper-right door and remove the orange print-cartridge locks. 9) Remove the print cartridge from its packaging, remove the strip

(callout 1) and orange tape, insert the print cartridge (callout 2) into the device, and then close the upper-right door (callout 3).

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10) Open each tray to load the media. 11) Adjust the tray guides to match the media size, and then load the

media.

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12) Close all of the trays. 13) Move the scanner carriage shipping lock toward the back of the device

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so it unlocks.

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14) Remove the duplexer from the box (callout 1), remove the duplexer

cover if necessary (callout 2), and then install the duplexer (callout 3).

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15) If necessary, remove the control-panel overlays and install new

overlays.

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16) If you are connecting using a USB cable, wait until you are prompted

at the computer in step 26 on page 9.

17) Connect the network cable and the telephone cord (for fax).

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18) Connect the power cable.

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• Set up the control panel

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19) Turn on the device. 20) Wait for the device to initialize (this might take a few minutes). If you

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are prompted at the control panel, enter the language, date, time, location, company name, and telephone (fax) number. Note: The location, company name, and telephone (fax) number are required for fax functionality.

21) If you are connected to a network, print a test page from the control

panel and check for a valid IP Address. On the control panel, touch the Network Address button, and then touch Print. The IP address information appears below “TCP/IP”. If your IP address information appears, go to step 23 on page 8.

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Note: Many networks provide IP addresses automatically. If the IP

address shows a series of zeros, make sure that you are connected to the network and go to step 22.

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22) Configure the IP address (if necessary). On the control panel, scroll to and touch Administration. Scroll to and touch Initial Setup, and then Networking and I/O. Touch Embedded Jetdirect, TCP/IP, and IPV4 Settings. Touch Manual Settings, and then enter the IP Address, Subnet Mask, and Default Gateway.

• Install the software

Macintosh

Prepare for software installation. 23) HP recommends closing all unnecessary applications prior to installing the printing system software.

For Macintosh software installation instructions, go to step 28 on page 10.

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To install a USB connection, go to step 24. Windows with a direct connection (USB). 24) Install the software from

the CD before connecting the cable to the device. Note: If the New Hardware Found message appears, insert the CD. Follow the onscreen instructions, accept the default selections, and then go to step 35 on

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page 11.

25) On the welcome screen, click Install Printer. The Setup Wizard

appears. Note: If the welcome screen does not appear, click Start, and then click Run. Type X:SETUP (replace X with CD-ROM drive letter), and click OK.

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26) Follow the onscreen instructions. When prompted, connect a USB

cable between the device and the computer. Note: HP does not recommend using USB hubs. Use a USB cable that is no longer than 2 meters (6.5 feet).

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Macintosh

27) Click Finish. If prompted, restart the computer. Go to step 35 on page 11.

Macintosh

Connect to a Macintosh computer. 28) Place the CD in the CD-ROM drive and run the installer. Complete an easy install. Note: Install the software before connecting the USB cable.

Macintosh

29) Connect a USB cable between the device and the computer. Note: HP does not recommend using USB hubs. Use a USB cable that is no longer than 2 meters (6.5 feet). Important: Perform steps 30-34 only if the USB cable was connected before the software was installed. Otherwise, go to step 35 on page 11.

30) From Apple System Preferences (available in the Apple drop-down menu) click Print & Fax, and then click the Printing tab at the top of the window. 31) To add your device, click the “+” icon to launch the Printer Browser. By default, the Printer Browser displays devices that are connected through USB, Bonjour, and AppleTalk networking.

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Macintosh Macintosh

32) From the Printer Browser window, select the HP device. Note: If

HP software is installed, the software should automatically be configured for Macintosh OS X V 10.4.

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33) Click Add to create a printer queue, and then follow the prompt to

manually configure the device’s installable options. Note: Macintosh OS X V 10.2 and V 10.3 might require you to manually select the printer model from the Printer Model drop-down menu. 34) Under Model Name, select the device, click Add, and go to step 35.

Test the software installation. 35) Print a page from any program to make sure that the software is correctly installed. Note: If the page failed to print, reinstall the software. If the page fails to print after reinstalling, go to www.hp.com/support/M5035mfp.

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• Set up digital send

36) Open a web browser. 37) Type the device IP address (found on the Jetdirect configuration page). 38) Select the Digital Sending tab.

39) Complete General Settings information, such as name and e-mail address.

40) Select E-mail Settings from the left navigation menu. 41) Type the

SMTP server address. Note: If you are using an Internet Service Provider (ISP) for Internet access and e-mail you might need to contact your ISP to obtain the SMTP server name, and to determine if you need to enter an account name and password for SMTP authentication.

42) Select The E-mail Address Book from the left navigation area to enter frequently-used e-mail addresses and e-mail distribution lists. Note: The Fax Address Book and Fax Speed Dials are located in the left navigation area. These two features allow you to manage frequently-used fax numbers and speed dial lists.

43) To scan a document to your computer or shared network folder, use the Send To Folder feature (on the left navigation bar) to set up one or more folder destinations. Note: See the embedded Web server (EWS) guide for more information on configuring the Send To Folder feature.

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• Install send fax driver

44) If your device has faxing capabilities and you did not install the send

fax driver in step 25, insert the CD to install the driver. Select Custom, Send Fax driver, and follow the instructions. Note: See the HP LaserJet Analog Fax Accessory 300 User Guide on the installation CD for more information.

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• Register the device

Congratulations! The device is ready to use. The user guide is located on the CD. See www.hp.com/support/M5035mfp for more information or support. Note: Save the boxes and the packing materials in case you need to transport the device.

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Macintosh

Register your device. Register at www.register.hp.com. This is the quickest and easiest way for you to register to receive the following information: technical support updates, enhanced support options, ideas and ways to use your new HP device, and news about emerging technologies.

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Troubleshooting

Area Symptom Cause/Remedy

Control-pan el display

Print Not printing 1) Check the network or USB cable. See page 6 or page 10 for more

Blank 1) Make sure that the power cable is connected to a working power outlet.

2) Make sure that the device is turned on. See page 7 for more information.

3) If the status lights on the left side of the control panel are functioning, adjust the contrast by using the dial in the upper left of the control panel.

4) Turn off the device, reseat the formatter, and then turn on the device.

Button on the touch screen appears gray with “!” markers

Device does not recognize Letter/A4 media loaded in the tray

Jams 1) Make sure that the orange packing tape, cardboard, and orange plastic

1) Make sure that the scanner lock is unlocked. See page 5 for more information.

2) Turn off the device, and then turn it on again.

Make sure that the media is loaded long-edge leading (with the short edge toward the front of the device). See page 4 for more information.

information.

2) If you are printing over a network, print a configuration page and make sure that the IP address is correct.

3) Reinstall the print driver.

shipping locks have been removed. See pages 3-4 for more information.

2) Make sure that you are using supported media. See the user guide on the CD for more information.

3) Make sure that the media is loaded correctly.

Blank pages Make sure that the strip is removed from the print cartridge. See page 4 for

Copy Buttons on the touch

screen appear gray

Blank pages from copy Load the original media face up into the ADF.

Poor copy quality 1) Select Optimize Text/Picture and adjust the settings to match the

more information.

1) Make sure that the scanner lock is unlocked. See page 5 for more information.

2) Turn off the device, and then turn it on again.

original.

2) Select Image Adjustment, and optimize the values for Darkness,

Sharpness, and Background Cleanup.

ENWW

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Troubleshooting

Area Symptom Cause/Remedy

Fax Fax icon appears gray Touch Administration, touch Initial Setup, and touch Fax Setup. Touch

Required Settings and enter the location, date/time, and fax header

information to make sure that the fax is configured correctly.

No fax icon on the control-panel display

Fax configured but not sending fax (phone line not connected)

Fax configured but not sending fax (phone line incompatible)

Fax configured but not receiving fax

E-mail Digital sending tab in the

embedded Web server (EWS) does not appear

1) Make sure that the fax card is installed in the formatter correctly, and that none of the pins are bent.

2) Print a configuration page and check the modem status on the fax accessory page. If "Operational/Enabled" is not listed, it might be disabled or there might be a problem with the fax hardware. See the HP LaserJet Fax Accessory 300 User Guide for more information.

1) Make sure to use the phone cord that came with the device.

2) Make sure that the phone cord is connected securely to the device and to an active telephone port. Hint: Use a telephone to verify that the port is active.

Make sure that the fax is connected to a dedicated analog telephone line.

1) Make sure that a line splitter or surge-protection device is not being used.

2) Make sure that voice mail or an answering machine is not receiving the incoming fax before the device. Remove these, or set the device rings-to-answer to a lower number.

3) Make sure that a roll-over line is not being used, and that the fax is connected to a dedicated analog telephone line.

An administrative password might be configured. Select Log On in the upper right corner of the EWS.

Email Gateway Not Responding appears on

the control-panel display when attempting to send an e-mail

The “from” address cannot be changed in

Send to Email

You want to scan and send-to-email in black and white TIFF format

You want to change the file type or the color setting for e-mail attachments

A “job failed” message is received when a document is scanned and sent to e-mail

1) The SMTP gateway address might be incorrect. Contact your IT administrator to obtain the correct address.

2) If you are using an Internet Service Provider (ISP) for e-mail, contact your ISP provider the hostname of your SMTP gateway (request the fully qualified domain name (FQDN), not the IP address).

3) Make sure that the entered SMTP authentication user name and password are correct. Note: Not all SMTP gateways require a user name and password.

The “Prevent Device User from changing the e-mail address” feature in the EWS might be selected, or “Device Authentication” is enabled.

Use the EWS to change the default image file format by selecting Digital Sending, Send to Email, and Advanced.

On the control-panel e-mail feature, select More Options to change the image file format before sending the e-mail.

1) Send a test e-mail to make sure that the e-mail address is correct.

2) Make sure that the scanned document does not exceed your SMTP gateway’s maximum allowable attachment size. If it does, use the EWS to change the size by selecting Digital Sending and Send to Email.

ENWW

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Troubleshooting

Area Symptom Cause/Remedy

Staple A job is not stapled. 1) Remove the staple cassette and check if it is jammed or empty.

2) For copy jobs, select the Staple/Collate option at the control panel. For print jobs, make sure the stapler/stacker is configured in the printer driver.

3) Use only Letter or A4-size paper for staple jobs.

Staples are not holding the pages together.

Staples are not in the correct location

Stack The pages might be

skewed.

The pages might not be stacked neatly

Other All symptoms See the user guide on the CD for more information.

1) Replace the staple cartridge with a staple cartridge that is made for this device.

2) The stapler supports jobs that have 30 or fewer pages, or a 3 mm stack height.

1) For print jobs, adjust the page layout in the software program.

2) For copy jobs, load the document into the ADF with the long-edge feeding first.

Make sure all the doors on the left side of the device are closed completely.