HP LaserJet M435 User's Guide

User Guide

LASERJET PRO MFP

M435nw

HP LaserJet Pro MFP M435nw

User Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 2, 8/2017

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.

Bluetooth is a trademark owned by its proprietor and used by HP Company under license.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Product introduction ................................................................................................................................................................................. 1

Product features ....................................................................................................................................................................... 2

Product views ............................................................................................................................................................................ 3

Product front view ............................................................................................................................................... 3

Product back view ................................................................................................................................................ 4

Interface ports ...................................................................................................................................................... 5

Control panel overview ............................................................................................................................................................ 6

Control-panel layout ........................................................................................................................................... 6

Control-panel Home screen ............................................................................................................................... 7

2 Paper trays ................................................................................................................................................................................................. 9

Supported paper sizes and types ........................................................................................................................................ 10

Supported paper sizes ...................................................................................................................................... 10

Supported paper types ..................................................................................................................................... 12

Load Tray 1 (multipurpose tray) .......................................................................................................................................... 14

Tray 1 paper orientation ................................................................................................................................... 17

Load Tray 2 ............................................................................................................................................................................. 19

Tray 2 paper orientation ................................................................................................................................... 22

Load Tray 3 (accessory) ........................................................................................................................................................ 23

Tray 3 paper orientation ................................................................................................................................... 26

3 Print .......................................................................................................................................................................................................... 27

Print tasks (Windows) ............................................................................................................................................................ 28

How to print (Windows) .................................................................................................................................... 28

Automatically print on both sides (Windows) ............................................................................................... 29

Manually print on both sides (Windows) ........................................................................................................ 31

Print multiple pages per sheet (Windows) .................................................................................................... 33

Select the paper type (Windows) .................................................................................................................... 35

Additional printing information ....................................................................................................................... 37

Print tasks (Mac OS X) ............................................................................................................................................................ 38

How to print (Mac OS X) .................................................................................................................................... 38

ENWW iii

Automatically print on both sides (Mac OS X) ............................................................................................... 38

Manually print on both sides (Mac OS X) ........................................................................................................ 38

Print multiple pages per sheet (Mac OS X) .................................................................................................... 39

Select the paper type (Mac OS X) .................................................................................................................... 39

Additional printing information ....................................................................................................................... 39

Web-based printing ............................................................................................................................................................... 40

HP ePrint ............................................................................................................................................................. 40

HP ePrint software ............................................................................................................................................ 40

AirPrint ................................................................................................................................................................. 41

Set up HP Wireless Direct Printing ....................................................................................................................................... 42

Use walk-up USB printing ..................................................................................................................................................... 43

4 Copy .......................................................................................................................................................................................................... 45

Make a copy ............................................................................................................................................................................. 46

Copy on both sides (duplex) ................................................................................................................................................. 47

Optimize copy quality ............................................................................................................................................................ 48

5 Scan .......................................................................................................................................................................................................... 49

Scan by using the HP Scan software (Windows) ............................................................................................................... 49

Scan by using the HP Scan software (Mac OS X) ............................................................................................................... 50

Scan to a destination ............................................................................................................................................................. 51

Scan to a USB ash drive .................................................................................................................................. 51

Set up scan to network folder and scan to email features ......................................................................... 51

Scan to email ...................................................................................................................................................... 52

Scan to a network folder .................................................................................................................................. 52

6 Manage the product ............................................................................................................................................................................... 55

Change the product connection type (Windows) .............................................................................................................. 56

Use HP Web Services applications ....................................................................................................................................... 57

HP Device Toolbox (Windows) .............................................................................................................................................. 58

HP Utility for Mac OS X ........................................................................................................................................................... 60

Open HP Utility ................................................................................................................................................... 60

HP Utility features ............................................................................................................................................. 60

Use HP Web Jetadmin software .......................................................................................................................................... 62

Product security features ..................................................................................................................................................... 63

Set or change the product password ............................................................................................................. 63

Economy settings .................................................................................................................................................................. 64

Print with EconoMode ....................................................................................................................................... 64

Set the Sleep Delay ........................................................................................................................................... 64

Set the Auto Power Down delay ..................................................................................................................... 64

iv ENWW

A Cartridge is low or Cartridge is very low message displays on the product control panel ..................................... 66

Enable or disable the Very Low settings ........................................................................................................ 66

Replace the toner cartridge .................................................................................................................................................. 67

7 Solve problems ....................................................................................................................................................................................... 71

Control panel help system .................................................................................................................................................... 72

Restore the factory-set defaults ......................................................................................................................................... 73

Solve paper feed or jam problems ...................................................................................................................................... 74

The product does not pick up paper ............................................................................................................... 74

The product picks up multiple sheets of paper ............................................................................................ 74

Frequent or recurring paper jams ................................................................................................................... 74

Prevent paper jams ........................................................................................................................................... 75

Clear jams in Tray 1 ................................................................................................................................................................ 76

Clear jams in Tray 2 ................................................................................................................................................................ 78

Clear jams in Tray 3 (accessory) ........................................................................................................................................... 82

Clear jams in the toner-cartridge area ................................................................................................................................ 86

Clear jams in the rear door and fuser area ......................................................................................................................... 88

Clear jams in the output bin .................................................................................................................................................. 89

Clear jams in the optional duplexer ..................................................................................................................................... 91

Improve print quality ............................................................................................................................................................. 92

Print from a dierent software program ....................................................................................................... 92

Check the paper-type setting for the print job ............................................................................................. 92

Check the paper-type setting (Windows) .................................................................................. 92

Check the paper-type setting (Mac OS X) .................................................................................. 93

Check the toner-cartridge status .................................................................................................................... 93

Print a cleaning page ......................................................................................................................................... 94

Inspect the toner cartridge for damage ......................................................................................................... 94

Check the paper and printing environment ................................................................................................... 94

Use paper that meets HP specications ................................................................................... 94

Check the product environment ................................................................................................. 95

Check the EconoMode settings ....................................................................................................................... 95

Try a dierent print driver ................................................................................................................................ 95

Improve copy and scan quality ............................................................................................................................................ 97

Check the scanner glass for dirt and smudges ............................................................................................. 97

Check the paper settings .................................................................................................................................. 97

Optimize for text or pictures ............................................................................................................................ 97

Edge-to-edge copying ...................................................................................................................................... 98

Solve wired network problems ............................................................................................................................................ 99

Poor physical connection ................................................................................................................................. 99

The computer is using the incorrect IP address for the product ................................................................ 99

The computer is unable to communicate with the product ........................................................................ 99

ENWW v

The product is using incorrect link and duplex settings for the network ............................................... 100

New software programs might be causing compatibility problems ....................................................... 100

The computer or workstation might be set up incorrectly ....................................................................... 100

The product is disabled, or other network settings are incorrect ........................................................... 100

8 Parts, supplies, and accessories ........................................................................................................................................................ 101

Order parts, accessories, and supplies ............................................................................................................................. 102

Customer self-repair parts ................................................................................................................................................. 102

Accessories ........................................................................................................................................................................... 102

Index ........................................................................................................................................................................................................... 103

vi ENWW

1 Product introduction

●

Product features

●

Product views

●

Control panel overview

For more information:

Go to www.hp.com/support/ljMFPM435nw.

HP's all-inclusive help for the product includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Product features

Paper handling Tray 1 (100-sheet multipurpose tray)

Tray 2 (250-sheet input tray)

Optional Tray 3 (500-sheet input tray accessory)

250-sheet output bin

Optional duplex printing accessory

Supported operating systems Windows XP, 32-bit

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Windows 2003 Server (32-bit and 64-bit), print and scan drivers only

Windows 2008 Server (32-bit and 64-bit), print and scan drivers only

Windows 2012 Server, print and scan drivers only

Mac OS X v10.6.8 and later

Supported print drivers The HP PCL 6 print driver is included on the in-box CD as the default print driver. It is automatically

installed unless you select a dierent one.

For more information and additional driver options, go to www.hp.com/support.

Connectivity Hi-Speed USB 2.0

10/100 Ethernet LAN connection

Wireless network connection

Memory 256 MB DDR3 RAM

Control-panel display Color graphical touch screen

Print Prints 31 pages per minute (ppm) on A4-size paper, prints 30 ppm on Letter-size paper, and prints 15

ppm on A3-size paper

Print resolution is up to 1200x1200 dpi

Supports HP ePrint

Walk-up USB printing (no computer required)

Copy Copies at up to 31 copies per minute (cpm)

Copy resolution is 300 dots per inch (dpi)

Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 420mm (16.5 in) in width

Optional duplex copying

Scan Scans in black and white or color with resolution up to 1200 dpi

Scan to Email (no software required)

Scan to Network Folder (no software required)

Walk-up USB scanning (no computer required)

2 Chapter 1 Product introduction ENWW

Product views

Product front view

1 Scanner

2 Color touchscreen control panel (tilts up for easier viewing)

3 On/o button

4 Tray 1 (pull the handles on the sides to open)

5 Tray 2

6 Walk-up USB port (for printing and scanning without a computer)

7 Optional Tray 3 (available as an accessory)

8 Latch to open the front cover (access to the toner cartridge)

9 Output-bin extension for long paper

10 Output bin

ENWW Product views 3

Product back view

1 Port cover

2 Power connection

3 Optional duplex printing accessory

4 Rear door (provides access for clearing jams)

4 Chapter 1 Product introduction ENWW

Interface ports

1 Network port

2 Hi-Speed USB 2.0 port

ENWW Product views 5

Control panel overview

Control-panel layout

1 Touchscreen display Provides access to the product features and indicates the current status of the product

2 Help button and light Provides access to the control-panel help system

3 On/o button Turns the product on or o

4 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen

NOTE: This button illuminates only when the current screen can use this feature.

5 Cancel button and light Clears settings, cancels the current job, or exits the current screen

NOTE: This button illuminates only when the current screen can use this feature.

6 Back button and light Returns to the previous screen

NOTE: This button illuminates only when the current screen can use this feature.

7 Left arrow button and light Moves the cursor to the left

NOTE: This button illuminates only when the current screen can use this feature.

8 Home button and light Provides access to the Home screen

9 Wireless light Indicates the wireless network is enabled. The light blinks while the product is establishing a

connection to the wireless network.

6 Chapter 1 Product introduction ENWW

Control-panel Home screen

1 2 3 4 5 6

7811 910

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product conguration, the features on the Home screen can vary. The layout might

also be reversed for some languages.

1 Web Services button Provides quick access to HP Web Services features, including HP ePrint

2 Setup button Provides access to the main menus

3 Wireless button Provides access to the Wireless menu and wireless status information

4 Network button Provides access to network settings and information. From the network settings screen, you

5 Information button Provides product status information. From the status summary screen, you can print the

6 Supplies button Provides information about supplies status. From the supplies summary screen, you can print

7 Product status Indicates whether the product is ready or is processing a job

8 Apps button Provides access to the Apps menu to print directly from Web applications that you have

9 USB button Provides access to the walk-up USB feature (for printing and scanning without a computer)

10 Scan button Provides access to the scan features

HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.

NOTE: When you are connected to a wireless network, this icon changes to a set of signal

strength bars.

NOTE: This button does not display when the product is connected to a wired network.

can print the Network Summary page.

NOTE: This button displays only when the product is connected to a network.

Conguration Report page.

the Supplies Status page.

downloaded from the HP Connected Web site at www.hpconnected.com

11 Copy button Provides access to the copy features

ENWW Control panel overview 7

8 Chapter 1 Product introduction ENWW

2 Paper trays

●

Supported paper sizes and types

●

Load Tray 1 (multipurpose tray)

●

Load Tray 2

●

Load Tray 3 (accessory)

For more information:

Go to www.hp.com/support/ljMFPM435nw.

HP's all-inclusive help for the product includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 9

Supported paper sizes and types

●

Supported paper sizes

●

Supported paper types

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Table 2-1 Supported paper sizes

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

11 x 17

279 x 432 mm (11 x 17 in)

Optional duplex printing

12 x 18

305 x 457 mm (12 x 18 in)

297 x 420 mm (11.7 x 16.5 in)

210 x 297 mm (8.3 x 11.7 in)

148 x 210 mm (5.8 x 8.3 in)

105 x 148 mm (4.1 x 5.8 in)

RA3

305 x 430 mm (12.0 x 16.9 in)

B4 (JIS)

257 x 364 mm (10.1 x 14.3 in)

B5 (JIS)

182 x 257 mm (7.2 x 10.1 in)

Executive

184 x 267 mm (7.3 x 10.5 in)

10 Chapter 2 Paper trays ENWW

Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)

Optional duplex printing

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 in)

D Postcard (JIS)

200 x 148 mm (7.9 x 5.8 in)

260 x 368 mm (10.2 x 14.5 in)

270 x 390 mm (10.6 x 15.4 in)

273 x 394 mm (10.8 x 15.6 in)

16K

184 x 260 mm (7.2 x 10.25 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

197 x 273 mm (7.75 x 10.75 in)

Ocio 8.5 x 13

216 x 330 mm (8.5 x 13 in)

Envelope #10

105 x 241 mm (4.1 x 9.5 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Envelope B5

176 x 250 mm (6.9 x 9.8 in)

Envelope C5

162 x 229 mm (6.4 x 9 in)

Envelope DL

110 x 220 mm (4.3 x 8.7 in)

ENWW Supported paper sizes and types 11

Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional)

Optional duplex printing

Custom

76 x 127 mm to 312 x 470 mm (3.0 x 5.0 in to

12.3 x 18.5 in)

Custom

148 x 210 mm to 297 x 432 mm (5.8 x 8.3 in to 11.7 x 17 in)

Supported paper types

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Paper type Tray 1 Tray 2 Tray 3 (optional) Optional duplex

printing

Plain

Light 60–74g

Midweight 96–110g

Heavy 111–130g

Extra Heavy 131–175g

Monochrome Laser Transparency

Labels

Letterhead

Preprinted

Prepunched

Colored

Rough

Bond

Recycled

Envelope

Cardstock 176–220g

12 Chapter 2 Paper trays ENWW

Paper type Tray 1 Tray 2 Tray 3 (optional) Optional duplex

printing

Vellum

HP EcoSMART Lite

ENWW Supported paper sizes and types 13

Load Tray 1 (multipurpose tray)

NOTE: Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10

envelopes. It supports cut sheet paper weight 60–199 g/m2 (16–53 lb); labels and transparencies 0.10 to 0.14 mm thick (4.7 to 5 mils thick); envelopes weight 60 to 90 g/m g/m2 (36-47 lb).

For information about the correct paper orientation for loading paper in this tray, see Tray 1 paper orientation

on page 17.

(16 to 24 lb); and postcards weight 135 to 176

1. Open Tray 1 by grasping the handles on each side

of the tray and pulling down.

2. Slide out the tray extension.

14 Chapter 2 Paper trays ENWW

3. For long paper, fold out the tray extension to

support the paper.

4. Open the paper guides.

ENWW Load Tray 1 (multipurpose tray) 15

5. Load the paper into the tray. Make sure that the

paper ts under the tabs and below the maximumheight indicators.

The way you should orient the paper in the tray varies depending on the paper size. For additional information, see Tray 1 paper orientation

on page 17.

6. Adjust the paper guides so that they lightly touch

the paper stack but do not bend the paper.

NOTE: To avoid jams, do not add paper to Tray 1 while the product is printing. Do not close Tray 1 while the

product is printing.

16 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

Paper type Paper size How to load paper

Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and

custom sizes

A3, B4, 11 x 17, Legal, Ocio 8.5 x 13, and

custom sizes

Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and

custom sizes

Long edge leading into the product

Short edge leading into the product

Face-up

Long edge leading into the product with the top of the page to the right of the tray

A3, B4, 11 x 17, Legal, Ocio 8.5 x 13, and

custom sizes

Face-up

Top edge leading into the product

ENWW Load Tray 1 (multipurpose tray) 17

Paper type Paper size How to load paper

Labels Any compatible label size Face up

Envelopes Any compatible envelope size Face-up

Top edge toward the right of the tray, postage end entering the product last

18 Chapter 2 Paper trays ENWW

Load Tray 2

Tray 2 holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many sheets. Do not overll the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb).

For information about the correct paper orientation for loading paper in this tray, see Tray 2 paper orientation

on page 22.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper

only from Tray 1.

1. Pull the tray out and lift up slightly to remove it

completely from the product.

NOTE: Do not open the tray while it is in use.

2. Pinch the release that is located on the left guide

and slide the side guides to the correct paper size.

ENWW Load Tray 2 19

3. If you are loading B4, A3, 11 x 17, Legal, or Ocio

8.5 x 13 size paper, unlock the rear tray guide using the slide lock at the back of the tray.

4. Adjust the tray length to the correct paper size.

5. Load paper into the tray. Check the paper to make

sure the guides lightly touch the stack, but do not bend the paper.

The way you should orient the paper in the tray varies depending on the paper size. For additional information, see Tray 2 paper orientation

on page 22.

NOTE: To prevent jams, do not overll the tray.

Be sure the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might display during printing or the paper might jam.

20 Chapter 2 Paper trays ENWW

6. Slide the tray completely into the product.

7. On the product control panel, congure the paper

size and type to match the paper loaded in the tray.

a. From the Home screen on the product control

panel, touch the Setup button.

b. Open the following menus:

System Setup

Paper Setup

Tray 2

c. Touch Paper Size and select the correct size.

d. Touch Paper Type and select the correct type.

ENWW Load Tray 2 21

Tray 2 paper orientation

Paper type Paper size How to load paper

Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and

custom sizes

A3, B4, 11 x 17, Legal, Ocio 8.5 x 13, and

custom sizes

Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and

custom sizes

Long edge along the front of the tray

Long edge along the side of the tray

Face-down

Top edge at the right of the tray

A3, B4, 11 x 17, Legal, Ocio 8.5 x 13, and

custom sizes

Face-down

Top edge at the front of the tray

22 Chapter 2 Paper trays ENWW

+ 84 hidden pages