HP LaserJet M435 User Manual
LASERJET PRO MFP
User Guide
M435nw
HP LaserJet Pro MFP M435nw
User Guide
Copyright and License
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
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Edition 3, 9/2013
rt number: A3E42-90945
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Table of contents
1 Product introduction ..................................................................................................................................... 1
Product features .................................................................................................................................................... 2
Product views ........................................................................................................................................................ 3
Product front view ............................................................................................................................... 3
Product back view ............................................................................................................................... 4
Interface ports ..................................................................................................................................... 5
Control panel overview .......................................................................................................................................... 6
Control-panel layout ........................................................................................................................... 6
Control-panel Home screen ................................................................................................................ 7
2 Paper trays ................................................................................................................................................... 9
Supported paper sizes and types ........................................................................................................................ 10
Supported paper sizes ...................................................................................................................... 10
Supported paper types ..................................................................................................................... 12
Load Tray 1 (multipurpose tray) ......................................................................................................................... 13
Tray 1 paper orientation ................................................................................................................... 16
Load Tray 2 .......................................................................................................................................................... 18
Tray 2 paper orientation ................................................................................................................... 21
Load Tray 3 (accessory) ....................................................................................................................................... 22
Tray 3 paper orientation ................................................................................................................... 25
3 Print ........................................................................................................................................................... 27
Print tasks (Windows) .......................................................................................................................................... 28
How to print (Windows) ..................................................................................................................... 28
Automatically print on both sides (Windows) .................................................................................. 29
Manually print on both sides (Windows) .......................................................................................... 31
Print multiple pages per sheet (Windows) ....................................................................................... 33
Select the paper type (Windows) ...................................................................................................... 35
Additional printing information ........................................................................................................ 37
Print tasks (Mac OS X) .......................................................................................................................................... 38
How to print (Mac OS X) ..................................................................................................................... 38
ENWW iii
Automatically print on both sides (Mac OS X) .................................................................................. 38
Manually print on both sides (Mac OS X) .......................................................................................... 38
Print multiple pages per sheet (Mac OS X) ....................................................................................... 39
Select the paper type (Mac OS X) ...................................................................................................... 39
Additional printing information ........................................................................................................ 39
Web-based printing ............................................................................................................................................. 40
HP ePrint ............................................................................................................................................ 40
HP ePrint software ............................................................................................................................ 40
AirPrint ............................................................................................................................................... 41
Set up HP Wireless Direct Printing ...................................................................................................................... 42
Use walk-up USB printing .................................................................................................................................... 43
4 Copy ........................................................................................................................................................... 45
Make a copy ......................................................................................................................................................... 46
Copy on both sides (duplex) ................................................................................................................................ 47
Optimize copy quality .......................................................................................................................................... 48
5 Scan ........................................................................................................................................................... 49
Scan by using the HP Scan software (Windows) ................................................................................................. 50
Scan by using the HP Scan software (Mac OS X) ................................................................................................. 51
Scan to a destination ........................................................................................................................................... 52
Scan to a USB flash drive .................................................................................................................. 52
Set up scan to network folder and scan to email features .............................................................. 52
Scan to email ..................................................................................................................................... 53
Scan to a network folder ................................................................................................................... 53
6 Manage the product ..................................................................................................................................... 55
Change the product connection type (Windows) ................................................................................................ 56
Use HP Web Services applications ...................................................................................................................... 57
HP Device Toolbox (Windows) ............................................................................................................................. 58
HP Utility for Mac OS X ......................................................................................................................................... 60
Open HP Utility .................................................................................................................................. 60
HP Utility features ............................................................................................................................. 60
Use HP Web Jetadmin software .......................................................................................................................... 62
Product security features .................................................................................................................................... 63
Set or change the product password ................................................................................................ 63
Economy settings ................................................................................................................................................ 64
Print with EconoMode ....................................................................................................................... 64
Set the Sleep Delay ........................................................................................................................... 64
Set the Auto Power Down delay ....................................................................................................... 64
iv ENWW
A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 66
Enable or disable the Very Low settings .......................................................................................... 66
Replace the toner cartridge ................................................................................................................................. 67
7 Solve problems ........................................................................................................................................... 71
Control panel help system .................................................................................................................................. 72
Restore the factory-set defaults ........................................................................................................................ 73
Solve paper feed or jam problems ...................................................................................................................... 74
The product does not pick up paper ................................................................................................. 74
The product picks up multiple sheets of paper ................................................................................ 74
Frequent or recurring paper jams ..................................................................................................... 74
Prevent paper jams ........................................................................................................................... 75
Clear jams in Tray 1 ............................................................................................................................................. 76
Clear jams in Tray 2 ............................................................................................................................................. 78
Clear jams in Tray 3 (accessory) .......................................................................................................................... 82
Clear jams in the toner-cartridge area ................................................................................................................ 86
Clear jams in the rear door and fuser area .......................................................................................................... 88
Clear jams in the output bin ................................................................................................................................ 89
Clear jams in the optional duplexer .................................................................................................................... 91
Improve print quality ........................................................................................................................................... 92
Print from a different software program ......................................................................................... 92
Check the paper-type setting for the print job ................................................................................. 92
Check the paper-type setting (Windows) ....................................................................... 92
Check the paper-type setting (Mac OS X) ....................................................................... 93
Check the toner-cartridge status ...................................................................................................... 93
Print a cleaning page ......................................................................................................................... 94
Inspect the toner cartridge for damage ........................................................................................... 94
Check the paper and printing environment ...................................................................................... 94
Use paper that meets HP specifications ........................................................................ 94
Check the product environment ..................................................................................... 95
Check the EconoMode settings ......................................................................................................... 95
Try a different print driver ................................................................................................................ 95
Improve copy and scan quality ............................................................................................................................ 97
Check the scanner glass for dirt and smudges ................................................................................. 97
Check the paper settings .................................................................................................................. 97
Optimize for text or pictures ............................................................................................................. 97
Edge-to-edge copying ...................................................................................................................... 98
Solve wired network problems ........................................................................................................................... 99
Poor physical connection .................................................................................................................. 99
The computer is using the incorrect IP address for the product ...................................................... 99
The computer is unable to communicate with the product ............................................................. 99
ENWW v
The product is using incorrect link and duplex settings for the network ...................................... 100
New software programs might be causing compatibility problems ............................................. 100
The computer or workstation might be set up incorrectly ............................................................ 100
The product is disabled, or other network settings are incorrect ................................................. 100
Solve wireless network problems ..................................................................................................................... 101
Wireless connectivity checklist ....................................................................................................... 101
The product does not print after the wireless configuration completes ...................................... 102
The product does not print, and the computer has a third-party firewall installed ..................... 102
The wireless connection does not work after moving the wireless router or product ................. 102
Cannot connect more computers to the wireless product ............................................................. 102
The wireless product loses communication when connected to a VPN ........................................ 102
The network does not appear in the wireless networks list .......................................................... 102
The wireless network is not functioning ........................................................................................ 103
Perform a wireless network diagnostic test .................................................................................. 103
Reduce interference on a wireless network ................................................................................... 103
8 Parts, supplies, and accessories .................................................................................................................. 105
Order parts, accessories, and supplies ............................................................................................................. 106
Customer self-repair parts ................................................................................................................................ 106
Accessories ........................................................................................................................................................ 106
Index ........................................................................................................................................................... 107
vi ENWW
1 Product introduction
●
Product features
●
Product views
●
Control panel overview
www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
Go to
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW 1
Product features
Paper handling Tray 1 (100-sheet multipurpose tray)
Tray 2 (250-sheet input tray)
Optional Tray 3 (500-sheet input tray accessory)
250-sheet output bin
Optional duplex printing accessory
Supported operating systems Windows XP, 32-bit
Windows Vista, 32-bit and 64-bit
Windows 7, 32-bit and 64-bit
Windows 8, 32-bit and 64-bit
Windows 2003 Server (32-bit and 64-bit), print and scan drivers only
Windows 2008 Server (32-bit and 64-bit), print and scan drivers only
Windows 2012 Server, print and scan drivers only
Mac OS X v10.6.8 and later
Supported print drivers The HP PCL 6 print driver is included on the in-box CD as the default print driver. It is automatically
Connectivity Hi-Speed USB 2.0
Memory 256 MB DDR3 RAM
Control-panel display Color graphical touch screen
Print Prints 31 pages per minute (ppm) on A4-size paper, prints 30 ppm on Letter-size paper, and prints
Copy Copies at up to 3
installed unless you select a different one.
For more information and additional driver options, go to
10/100 Ethernet LAN connection
Wireless network connection
15 ppm on A3-size paper
Print resolution is up to 1200x1200 dpi
Supports HP ePrint
Walk-up USB printing (no computer required)
1 copies per minute (cpm)
opy resolution is 300 dots per inch (dpi)
C
Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 420mm (16.5 in)
in width
Optional duplex copying
www.hp.com/support.
Scan Scans in black and white or color with resolution up to 1200 dpi
Scan to Email (no software required)
Scan to Network Folder (no software required)
Walk-up USB scanning (no computer required)
2 Chapter 1 Product introduction ENWW
Product views
3
Product front view
10
1
2
9
8
1 Scanner
2 Color touchscreen control panel (tilts up for easier viewing)
3 On/off button
4 Tray 1 (pull the handles on the sides to open)
5Tray 2
6 Walk-up USB port (for printing and scanning without a computer)
7 Optional Tray 3 (available as an accessory)
8 Latch to open the front cover (access to the toner cartridge)
3
4
5
6
7
9 Output-bin extension for long paper
10 Output bin
ENWW Product views 3
Product back view
4
1
2
1Port cover
2 Power connection
3 Optional duplex printing accessory
4 Rear door (provides access for clearing jams)
3
4 Chapter 1 Product introduction ENWW
Interface ports
1
2
1Network port
2 Hi-Speed USB 2.0 port
ENWW Product views 5
Control panel overview
Control-panel layout
1
9
8
2
3
7
6
1 Touchscreen display Provides access to the product features and indicates the current status of the product
2 Help button and light Provides access to the control-panel help system
3 On/off button Turns the product on or off
4 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen
NOTE: This button illuminates only when the current screen can use this feature.
5 Cancel button and light Clears settings, cancels the current job, or exits the current screen
NOTE: This button illuminates only when the current screen can use this feature.
4
5
6 Back button and light Returns to the previous screen
NOTE: This button illuminates only when the current screen can use this feature.
7 Left arrow button and light Moves the cursor to the left
NOTE: This button illuminates only when the current screen can use this feature.
8 Home button and light Provides access to the Home screen
9 Wireless light Indicates the wireless network is enabled. The light blinks while the product is establishing a
6 Chapter 1 Product introduction ENWW
connection to the wireless network.
Control-panel Home screen
The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout
might also be reversed for some languages.
1 2 3 4 5 6
7811 910
1 Web Services button Provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to send them to
the product’s email address.
2 Setup button Provides access to the main menus
3 Wireless button Provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a set of signal
strength bars.
NOTE: This button does not display when the product is connected to a wired network.
4 Network button Provides access to network settings and information. From the network settings screen, you
5 Information button Provides product status information. From the status summary screen, you can print the
6 Supplies button Provides information about supplies status. From the supplies summary screen, you can
7 Product status Indicates whether the product is ready or is processing a job
8 Apps button Provides access to the Apps menu to print directly from Web applications that you have
9 USB button Provides access to the walk-up USB feature (for printing and scanning without a computer)
10 Scan button Provides access to the scan features
can print the Network Summary page.
NOTE: This button displays only when the product is connected to a network.
Configuration Report page.
print the Supplies Status page.
downloaded from the HP Connected Web site at
www.hpconnected.com
11 Copy button Provides access to the copy features
ENWW Control panel overview 7
8 Chapter 1 Product introduction ENWW
2 Paper trays
●
Supported paper sizes and types
●
Load Tray 1 (multipurpose tray)
●
Load Tray 2
●
Load Tray 3 (accessory)
www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
Go to
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW 9
Supported paper sizes and types
●
Supported paper sizes
●
Supported paper types
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 2-1 Supported paper sizes
Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Optional duplex
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
A3
297 x 420 mm (11.7 x 16.5 in)
A4
210 x 297 mm (8.3 x 11.7 in)
A5
148 x 210 mm (5.8 x 8.3 in)
printing
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12.0 x 16.9 in)
B4 (JIS)
257 x 364 mm (10.1 x 14.3 in)
B5 (JIS)
182 x 257 mm (7.2 x 10.1 in)
Executive
184 x 267 mm (7.3 x 10.5 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
10 Chapter 2 Paper trays ENWW
Table 2-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Optional duplex
D Postcard (JIS)
200 x 148 mm (7.9 x 5.8 in)
8K
260 x 368 mm (10.2 x 14.5 in)
8K
270 x 390 mm (10.6 x 15.4 in)
8K
273 x 394 mm (10.8 x 15.6 in)
16K
184 x 260 mm (7.2 x 10.25 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.75 x 10.75 in)
printing
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Custom
76 x 127 mm to 312 x 470 mm (3.0 x 5.0 in to
12.3 x 18.5 in)
Custom
148 x 210 mm to 297 x 432 mm (5.8 x 8.3 in to 11.7 x
17 in)
ENWW Supported paper sizes and types 11
Supported paper types
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Paper type Tray 1 Tray 2 Tray 3 (optional) Optional duplex
Plain
Light 60–74g
Midweight 96–110g
Heavy 111–130g
Extra Heavy 131–175g
Monochrome Laser Transparency
Labels
Letterhead
Preprinted
Prepunched
Colored
Rough
printing
Bond
Recycled
Envelope
Cardstock 176–220g
Vellum
HP EcoSMART Lite
12 Chapter 2 Paper trays ENWW
Load Tray 1 (multipurpose tray)
NOTE: Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to
10 envelopes. It supports cut sheet paper weight 60–199 g/m
0.14 mm thick (4.7 to 5 mils thick); envelopes weight 60 to 90 g/m
176 g/m
2
(36-47 lb).
For information about the correct paper orientation for loading paper in this tray, see
orientation on page 16.
1. Open Tray 1 by grasping the handles on each side
of the tray and pulling down.
2
(16–53 lb); labels and transparencies 0.10 to
2
(16 to 24 lb); and postcards weight 135 to
Tray 1 paper
2. Slide out the tray extension.
ENWW Load Tray 1 (multipurpose tray) 13
3. For long paper, fold out the tray extension to
support the paper.
4. Open the paper guides.
14 Chapter 2 Paper trays ENWW
5. Load the paper into the tray. Make sure that the
paper fits under the tabs and below the
maximum-height indicators.
The way you should orient the paper in the tray
varies depending on the paper size. For
additional information, see
Tray 1 paper
orientation on page 16.
6. Adjust the paper guides so that they lightly touch
the paper stack but do not bend the paper.
NOTE: To avoid jams, do not add paper to Tray 1 while the product is printing. Do not close Tray 1 while the
product is printing.
ENWW Load Tray 1 (multipurpose tray) 15
Tray 1 paper orientation
Paper type Paper size How to load paper
Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and
custom sizes
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Long edge leading into the product
Short edge leading into the product
Face-up
Long edge leading into the product with the top of the page to
the right of the tray
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Face-up
Top edge leading into the product
16 Chapter 2 Paper trays ENWW
Paper type Paper size How to load paper
Labels Any compatible label size Face up
Envelopes Any compatible envelope size Face-up
Top edge toward the right of the tray, postage end entering
the product last
ENWW Load Tray 1 (multipurpose tray) 17
Load Tray 2
Tray 2 holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many
sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m
For information about the correct paper orientation for loading paper in this tray, see
orientation on page 21.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of
paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it
completely from the product.
NOTE: Do not open the tray while it is in use.
2
(16–32 lb).
Tray 2 paper
2. Pinch the release that is located on the left guide
and slide the side guides to the correct paper
size.
18 Chapter 2 Paper trays ENWW
3. If you are loading B4, A3, 11 x 17, Legal, or Oficio
8.5 x 13 size paper, unlock the rear tray guide
using the slide lock at the back of the tray.
4. Adjust the tray length to the correct paper size.
5. Load paper into the tray. Check the paper to
make sure the guides lightly touch the stack, but
do not bend the paper.
The way you should orient the paper in the tray
varies depending on the paper size. For
additional information, see
Tray 2 paper
orientation on page 21.
NOTE: To prevent jams, do not overfill the tray.
Be sure the top of the stack is below the tray full
indicator.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or
the paper might jam.
ENWW Load Tray 2 19
6. Slide the tray completely into the product.
7. On the product control panel, configure the paper
size and type to match the paper loaded in the
tray.
a. From the Home screen on the product
control panel, touch the Setup
button.
b. Open the following menus:
System Setup
Paper Setup
Tray 2
c. Touch Paper Size and select the correct size.
d. Touch Paper Type and select the correct
type.
20 Chapter 2 Paper trays ENWW
Tray 2 paper orientation
Paper type Paper size How to load paper
Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and
custom sizes
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Long edge along the front of the tray
Long edge along the side of the tray
Face-down
Top edge at the right of the tray
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Face-down
Top edge at the front of the tray
ENWW Load Tray 2 21
Load Tray 3 (accessory)
3
3
Optional Tray 3 holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold
as many sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m
For information about the correct paper orientation for loading paper in this tray, see
orientation on page 25.
NOTE: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it
completely from the product.
NOTE: Do not open the tray while it is in use.
2
(16–32 lb).
Tray 3 paper
2. Pinch the release that is located on the left guide
and slide the side guides to the correct paper
size.
22 Chapter 2 Paper trays ENWW
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