HP Laserjet M4349x mfp service manual
HP LaserJet M4349x MFP
Service Manual
HP LaserJet M4349x MFP
Service Manual
Copyright and License
Trademark Credits
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number CE796-90928
Edition 1, 06/2009
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Table of contents
1 Product information
Device introduction ............................................................................................................................... 2
Features comparison ............................................................................................................................ 3
Walkaround .......................................................................................................................................... 7
Accessories and supplies .................................................................................................... 8
Interface ports ...................................................................................................................... 9
Locking and unlocking optional accessories ........................................................................ 9
Media specifications ........................................................................................................................... 11
Select print media .............................................................................................................. 11
General media specifications ............................................................................................. 15
Media considerations ......................................................................................................... 15
Envelopes ......................................................................................................... 15
Envelopes with double side seams .................................................. 16
Envelopes with adhesive strips or flaps ............................................ 16
Envelope margins ............................................................................. 17
Envelope storage .............................................................................. 17
Labels ................................................................................................................ 17
Label construction ............................................................................ 17
Transparencies ................................................................................................. 17
Card stock and heavy media ............................................................................. 17
Card stock construction .................................................................... 18
Card stock guidelines ....................................................................... 18
Letterhead and preprinted forms ....................................................................... 18
Select the correct fuser mode ........................................................................... 19
2 Installation
Site preparation .................................................................................................................................. 22
Operating environment ...................................................................................................... 22
Installation checklist ........................................................................................................................... 24
Optional output and input devices ...................................................................................................... 26
Connect to a computer or network ..................................................................................................... 27
USB configuration .............................................................................................................. 27
Network connection ........................................................................................................... 28
Fax connection .................................................................................................................. 28
ENWW iii
Analog faxing .................................................................................................... 28
Connecting the fax accessory to a phone line .................................. 28
Configuring and using the fax features ............................................. 29
Digital faxing ...................................................................................................... 29
Device software .................................................................................................................................. 30
Supported operating systems ............................................................................................ 30
Supported operating systems ............................................................................................ 31
Select the correct printer driver .......................................................................................... 32
Universal printer drivers .................................................................................... 32
Driver Autoconfiguration .................................................................................... 32
Update Now ...................................................................................................... 33
HP Driver Preconfiguration ............................................................................... 33
Priority for print settings ..................................................................................................... 33
Open the printer drivers ..................................................................................................... 34
Software for Macintosh computers .................................................................................... 35
Remove software from Macintosh operating systems ...................................... 35
Utilities ............................................................................................................................... 36
HP Web Jetadmin ............................................................................................. 36
Embedded Web server ..................................................................................... 36
Other components and utilities .......................................................................... 36
Network configuration ......................................................................................................................... 37
Configure TCP/IPv4 parameters ........................................................................................ 37
Change the IP address ..................................................................................... 37
Set the subnet mask ......................................................................................... 38
Set the default gateway ..................................................................................... 38
Configure TCP/IPv6 parameters ........................................................................................ 39
Disable network protocols (optional) .................................................................................. 39
Disable IPX/SPX ............................................................................................... 39
Disable AppleTalk ............................................................................................. 40
Disable DLC/LLC .............................................................................................. 40
HP Jetdirect EIO print servers ........................................................................................... 40
Security features ................................................................................................................................ 41
Securing the embedded Web server ................................................................................. 41
Secure Disk Erase ............................................................................................................. 41
Data affected ..................................................................................................... 41
Gaining access to Secure Disk Erase ............................................................... 42
Additional Information ....................................................................................... 42
Job-storage features .......................................................................................................... 42
HP DSS authentication ...................................................................................................... 42
Locking the control-panel menus ....................................................................................... 42
Locking the formatter cage ................................................................................................ 42
iv ENWW
3 Manage and maintain the device
Control-panel menus .......................................................................................................................... 46
Use the control panel ......................................................................................................... 46
Control-panel layout .......................................................................................... 46
Home screen ..................................................................................................... 47
Buttons on the touchscreen .............................................................................. 48
Control-panel help system ................................................................................ 48
Navigate the Administration menu ..................................................................................... 48
Information menu ............................................................................................................... 49
Default Job Options menu ................................................................................................. 50
Default Options for Originals ............................................................................. 50
Default Copy Options ........................................................................................ 51
Default Fax Options .......................................................................................... 52
Default E-mail Options ...................................................................................... 53
Default Send to Folder Options ......................................................................... 54
Default Print Options ......................................................................................... 55
Time/Scheduling menu ...................................................................................................... 55
Management menu ............................................................................................................ 56
Initial Setup menu .............................................................................................................. 57
Networking and I/O ........................................................................................... 57
Fax Setup .......................................................................................................... 65
E-mail Setup ...................................................................................................... 68
Send Setup menu ............................................................................................. 68
Device Behavior menu ....................................................................................................... 68
Print Quality menu ............................................................................................................. 71
Troubleshooting menu ....................................................................................................... 72
Resets menu ...................................................................................................................... 75
Service menu ..................................................................................................................... 76
Use information pages ....................................................................................................................... 77
Configure e-mail alerts ....................................................................................................................... 79
Use the embedded Web server .......................................................................................................... 80
Open the embedded Web server by using a network connection ..................................... 80
Embedded Web server sections ........................................................................................ 81
Use HP Web Jetadmin software ........................................................................................................ 83
Use the HP Printer Utility for Macintosh ............................................................................................. 84
Open the HP Printer Utility ................................................................................................. 84
HP Printer Utility features .................................................................................................. 84
Manage supplies ................................................................................................................................ 85
Supplies life expectancy .................................................................................................... 85
Change the print cartridge ................................................................................................. 85
Manage the print cartridge ................................................................................................. 85
Print-cartridge storage ....................................................................................... 85
Use genuine HP print cartridges ....................................................................... 85
HP policy on non-HP print cartridges ................................................................ 85
ENWW v
Print-cartridge authentication ............................................................................ 86
HP fraud hotline and Web site .......................................................................... 86
Clean the device ................................................................................................................................. 87
Clean the exterior .............................................................................................................. 87
Clean the scanner glass .................................................................................................... 87
Clean the scanner lid backing ............................................................................................ 88
Clean the paper path ......................................................................................................... 88
Clean the document feeder ............................................................................................... 88
Clean the document feeder delivery system ..................................................... 89
Clean the document feeder-rollers .................................................................... 89
Set the real-time clock ........................................................................................................................ 92
Set the date and time ......................................................................................................... 92
Set the date format ............................................................................................ 92
Set the date ....................................................................................................... 92
Set the time format ............................................................................................ 92
Set the time ....................................................................................................... 92
Set the wake time .............................................................................................................. 93
Set the sleep delay ............................................................................................................ 93
Upgrading the firmware ...................................................................................................................... 94
Determining the current level of firmware .......................................................................... 94
Downloading the new firmware from the HP Web site ...................................................... 94
Transferring the new firmware to the MFP ........................................................................ 94
Using FTP to upgrade the firmware on a network connection .......................... 94
Using HP Web Jetadmin to upgrade the firmware ............................................ 96
Using MS-DOS commands to upgrade the firmware ........................................ 96
Upgrading the HP Jetdirect firmware ................................................................................. 97
Calibrate the scanner ......................................................................................................................... 98
Calibrate the control panel ................................................................................................................. 99
Disable Embedded Jetdirect I/O ....................................................................................................... 100
Select the MFP language ................................................................................................................. 101
4 Theory of operation
Basic operation ................................................................................................................................. 104
Sequence of operation (printer) ....................................................................................... 104
Sequence of operation (scanner) .................................................................................... 105
Formatter system ............................................................................................................................. 106
Sleep mode ...................................................................................................................... 106
Resolution Enhancement technology (REt) ..................................................................... 106
EconoMode ...................................................................................................................... 1 07
Input/output ...................................................................................................................... 107
CPU ................................................................................................................................. 107
Memory ............................................................................................................................ 107
Hard disk ......................................................................................................... 107
vi ENWW
Random-access memory ................................................................................ 107
DIMM slot ........................................................................................................ 107
Firmware ......................................................................................................... 107
Nonvolatile memory ........................................................................................ 108
HP Memory Enhancement technology ............................................................ 108
PJL overview ................................................................................................................... 108
PML ................................................................................................................................. 108
Control panel ................................................................................................................... 108
Scanner interface ............................................................................................................. 108
Engine-control system ...................................................................................................................... 109
DC controller PCA ........................................................................................................... 109
Motors and fans ............................................................................................................... 111
Motor and fan functions ................................................................................... 111
Ambient-temperature detection ....................................................................... 112
Engine power supply circuit ............................................................................................. 112
Fuser control .................................................................................................................... 113
Fuser over-temperature protection .................................................................. 114
High-voltage power supply .............................................................................................. 115
Low-voltage power supply .............................................................................................. 118
Overcurrent/overvoltage protection ................................................................................. 119
Toner detection ................................................................................................................ 119
Cartridge detection .......................................................................................................... 119
Laser/scanner system ...................................................................................................................... 120
Laser/scanner control ...................................................................................................... 121
Image-formation system ................................................................................................................... 123
Print cartridge .................................................................................................................. 124
Cartridge memory ........................................................................................... 124
Image-formation process ................................................................................................. 125
Pickup, feed, and delivery system .................................................................................................... 127
Pickup-and-feed block ..................................................................................................... 130
Printing from tray 1 .......................................................................................... 131
Printing from tray 2 .......................................................................................... 132
Media-size detection ....................................................................... 133
Cassette pickup operation .............................................................. 133
Lifter-driver operation ..................................................................... 135
Multifeed prevention ....................................................................... 135
Distance-between-pages adjustment ............................................. 135
Media-skew prevention ................................................................................... 137
Feed-speed control ......................................................................................... 139
Fusing and reversing/delivery block ................................................................................ 140
Fusing ............................................................................................................. 140
Face-down delivery ......................................................................................... 141
Face-up delivery .............................................................................................. 142
Jam detection .................................................................................................................. 143
ENWW vii
Pickup delay jam from tray 1 ........................................................................... 143
Pickup delay jam from tray 2 ........................................................................... 143
Pickup stationary jam ...................................................................................... 143
Fuser-delivery delay jam ................................................................................. 143
Fuser wrapping jam ......................................................................................... 144
Fuser-delivery stationary jam when feeding regular-size media ..................... 144
Fuser-delivery stationary jam when feeding custom-size media ..................... 144
Reversing delay jam (face-down delivery only) ............................................... 144
Reversing stationary jam (face-down delivery only) ........................................ 144
Delivery delay jam during face-down delivery ................................................. 144
Delivery delay jam during face-up delivery ..................................................... 145
Delivery stationary jam during face-down delivery .......................................... 145
Delivery stationary jam during face-up delivery .............................................. 145
Door-open jam ................................................................................................ 145
Residual-media jam ........................................................................................ 145
Printing from the 500-sheet feeder .................................................................................. 146
500-sheet feeder pickup and feeding .............................................................. 147
Duplex-printing unit .......................................................................................................... 149
Reversing/duplexing pickup ............................................................................ 149
Duplex-printing jam detection .......................................................................... 150
Duplex-unit-pickup delay jam ......................................................... 150
Duplex-unit stationary jam .............................................................. 151
Duplex-unit delay jam ..................................................................... 151
3-bin mailbox system ........................................................................................................................ 152
Stacker mode ................................................................................................................... 154
Mailbox mode .................................................................................................................. 154
Function-separator mode ................................................................................................. 154
Jam detection .................................................................................................................. 154
Feed-delay jam ............................................................................................... 155
Feed-stationary jam ........................................................................................ 155
Residual-media jam ........................................................................................ 155
Power-on sequence ......................................................................................................... 156
MBM driver ...................................................................................................................... 156
MBM switches and sensors ............................................................................................. 158
MBM PCBs ...................................................................................................................... 159
MBM list of signals ........................................................................................................... 159
Stapler/stacker system ..................................................................................................................... 162
Power-on sequence ......................................................................................................... 163
Staple mode ..................................................................................................................... 163
Jogger operation .............................................................................................................. 169
Jogger home-position detection ....................................................................................... 172
Stacker mode ................................................................................................................... 174
Jam detection .................................................................................................................. 174
Stapler unit ....................................................................................................................... 175
viii ENWW
Staple home position detection ....................................................................... 175
Self-priming detection ..................................................................................... 176
Staple level detection ...................................................................................... 176
Stapler/stacker switches and sensors ............................................................................. 177
Stapler/stacker motors, solenoid, and fan ....................................................................... 179
Stapler/stacker PCBs ....................................................................................................... 180
Stapler/stacker driver PCB .............................................................................................. 183
Stapler/stacker driver list of signals ................................................................................. 184
Scanner system ................................................................................................................................ 187
Electrical system .............................................................................................................. 18 7
Motors and fans ............................................................................................................... 189
Optical assembly ............................................................................................................. 189
ADF feed system ............................................................................................................. 191
Jam detection .................................................................................................................. 191
Residual-media jam ........................................................................................ 191
ADF pickup jam ............................................................................................... 192
ADF jam .......................................................................................................... 192
Registration sensor jam .................................................................. 192
Read sensor jam ............................................................................ 192
Exit sensor jam ............................................................................... 192
ADF cover open jam ....................................................................................... 192
ADF open jam ................................................................................................. 192
Locations of major components ....................................................................................................... 193
Sensors and switches ...................................................................................................... 193
Cassette sensors ............................................................................................ 193
Sensors in the print-cartridge area .................................................................. 194
Sensors on the reversing unit (top side) ......................................................... 194
Sensors in the interior of the MFP ................................................................... 195
Output-bin detection switch, SW103 ............................................................... 196
Tray 1 paper-present sensor, PS105 .............................................................. 196
Top-cover switch, SW101 ............................................................................... 197
Tray 2 jam-access-cover switch, SW105 ........................................................ 197
Motors, fans, solenoids, and clutch ................................................................................. 197
Front-side fans ................................................................................................ 198
Rear-side fans ................................................................................................. 199
Rear-side motors (1 of 2) ................................................................................ 199
Rear-side motors (2 of 2) ................................................................................ 200
Rear-side solenoid .......................................................................................... 201
Reversing-unit motors and solenoids .............................................................. 201
Right, rear corner components (1 of 2) ........................................................... 202
Right, rear corner components (2 of 2) ........................................................... 203
Scanner and ADF components ........................................................................................ 203
ADF output-bin-full sensor .............................................................................. 203
ADF pickup assembly sensors ........................................................................ 204
ENWW ix
5 Removal and replacement
Service approach ............................................................................................................................. 208
Removal and replacement strategy .................................................................................................. 209
Required tools .................................................................................................................. 209
Before performing service ................................................................................................ 209
After completing service .................................................................................................. 210
Screws that are used in the MFP ..................................................................................... 210
User-replaceable parts ..................................................................................................................... 211
Print cartridge .................................................................................................................. 211
Control-panel overlays ..................................................................................................... 212
Control panel ................................................................................................................... 212
Transfer roller .................................................................................................................. 213
ADF input tray .................................................................................................................. 214
ADF pickup and feed rollers ............................................................................................ 215
ADF separation pad ......................................................................................................... 216
ADF delivery guide (clear mylar sheet) ............................................................................ 218
Output-bin assembly ........................................................................................................ 220
Duplex-printing unit .......................................................................................................... 221
Fuser-entrance guide ....................................................................................................... 222
Fuser ................................................................................................................................ 222
Tray 2, 3, 4, or 5 pickup and feed rollers ......................................................................... 223
Tray 1 pickup roller .......................................................................................................... 224
Scanner filter cover and scanner filter ............................................................................. 225
ADF-hinge flap ................................................................................................................. 226
Formatter cover and formatter ......................................................................................... 227
Hard drive ........................................................................................................................ 229
DIMM ............................................................................................................................... 230
Fax accessory .................................................................................................................. 231
Covers, doors, and external panels .................................................................................................. 233
Top-cover flatbed flange .................................................................................................. 233
Front cover ....................................................................................................................... 234
Back cover ....................................................................................................................... 238
Internal assemblies .......................................................................................................................... 240
Reversing-separation-guide assembly ........................................................................... 240
Reversing assembly ........................................................................................................ 241
Main fan (FN101) and reversing-unit fan (FN103) ........................................................... 245
Thermistor (TH3) ............................................................................................................. 250
Tray 2 jam-access-cover switch (SW105) ....................................................................... 252
Tray 1 assembly .............................................................................................................. 254
Front-cover support ......................................................................................................... 256
Tray 1 feed-assembly ...................................................................................................... 257
ADF motors, solenoid, and sensors ................................................................ 204
x ENWW
Feed-roller assembly ....................................................................................................... 264
DC controller .................................................................................................................... 267
Main motor (M101) .......................................................................................................... 270
DC controller fan (FN104) ................................................................................................ 271
Print-cartridge fan (FN102) .............................................................................................. 272
Print-cartridge motor (M102) ............................................................................................ 274
Top-cover switch (SW101) .............................................................................................. 277
Registration assembly ..................................................................................................... 279
Paper-pickup-drive assembly .......................................................................................... 282
Lifter-drive assembly ........................................................................................................ 285
Power-factor-correction (PFC) power supply ................................................................... 288
Engine power supply ....................................................................................................... 292
Paper-feed assembly ....................................................................................................... 297
Tray 2 detection switch .................................................................................................... 299
Paper-size-detection switch (SW102) .............................................................................. 299
Tray 2 paper-present sensor (PS101) ............................................................................. 300
Laser/scanner .................................................................................................................. 30 1
Output-bin-full sensor ...................................................................................................... 302
ADF and scanner components ......................................................................................................... 305
ADF assembly ................................................................................................................. 305
Scanner assembly ........................................................................................................... 307
Scanner-controller PCA ................................................................................................... 312
ADF components .............................................................................................................................. 313
ADF output-bin extension ................................................................................................ 313
ADF white mylar-backing ................................................................................................. 314
ADF front cover ................................................................................................................ 3 16
ADF rear cover ............................................................................................................... 317
ADF left-side cover .......................................................................................................... 318
ADF jam-access cover and latch ..................................................................................... 320
ADF leading-edge and paper-present sensors ................................................................ 321
ADF hinges ...................................................................................................................... 322
500-sheet feeder components .......................................................................................................... 324
500-sheet-feeder pickup and feed rollers ........................................................................ 324
Stapler/stacker components ............................................................................................................. 325
Delivery tray ..................................................................................................................... 325
Front cover ....................................................................................................................... 325
Rear cover ....................................................................................................................... 325
Left cover ......................................................................................................................... 326
Top cover ......................................................................................................................... 326
Bottom cover .................................................................................................................... 327
Stapler unit ....................................................................................................................... 328
Jogger unit ....................................................................................................................... 329
Stapler/stacker driver PCB .............................................................................................. 333
3-bin mailbox components ............................................................................................................... 335
ENWW xi
6 Problem solving
Problem-solving checklist ................................................................................................................. 343
Problem-solving flowchart ................................................................................................................ 344
Power-on checks .............................................................................................................................. 349
Formatter lights ................................................................................................................................ 351
Diagrams for troubleshooting ........................................................................................................... 353
Solve general device problems ........................................................................................................ 364
Control-panel message types ........................................................................................................... 367
Control-panel messages .................................................................................................................. 368
Common causes of jams .................................................................................................................. 385
Clear jams ........................................................................................................................................ 386
Clear staple jams .............................................................................................................................. 401
Solve print-quality problems ............................................................................................................. 403
Rear cover ....................................................................................................................... 335
Front cover ....................................................................................................................... 335
Delivery tray ..................................................................................................................... 335
Left cover ......................................................................................................................... 336
Upper cover ..................................................................................................................... 336
Right-door unit ................................................................................................................. 337
Bottom cover .................................................................................................................... 339
MBM driver PCB .............................................................................................................. 340
Factors that affect performance ....................................................................................... 343
Power-on troubleshooting overview ................................................................................. 349
HP Jetdirect Inside LEDs ................................................................................................. 351
Heartbeat LED ................................................................................................................. 351
Fax LED ........................................................................................................................... 352
DC controller connections ................................................................................................ 353
Scanner-controller PCA connections ............................................................................... 355
General timing chart ........................................................................................................ 356
General circuit diagrams .................................................................................................. 358
Clear jams from the top-cover and print-cartridge areas ................................................. 387
Clear jams from the optional envelope-feeder area ......................................................... 389
Clear jams from the tray 1 area ....................................................................................... 390
Clear jams from the tray 2, 3, 4, or 5 areas ..................................................................... 392
Clear jams from the optional duplexer ............................................................................. 393
Clear jams from the output areas .................................................................................... 394
Clear jams from the fuser ................................................................................................ 396
Clear jams from the document feeder ............................................................................. 398
Solve repeated jams ........................................................................................................ 400
Paper-path test ................................................................................................................ 400
Print-quality problems associated with media .................................................................. 403
Print-quality problems associated with the environment .................................................. 403
xii ENWW
Print-quality problems associated with jams .................................................................... 403
Overhead transparency defects ....................................................................................... 403
Image defect examples .................................................................................................... 404
Light print (partial page) .................................................................................. 404
Light print (entire page) ................................................................................... 404
Specs .............................................................................................................. 405
Dropouts ......................................................................................................... 405
Lines ............................................................................................................... 406
Gray background ............................................................................................ 406
Toner smear ................................................................................................... 407
Loose toner .................................................................................................... 407
Repeating defects .......................................................................................... 408
Repeating image ............................................................................................. 408
Misformed characters ...................................................................................... 409
Page skew ....................................................................................................... 409
Curl or wave ................................................................................................... 410
Wrinkles or creases ........................................................................................ 410
Vertical white lines ......................................................................................... 411
Tire tracks ....................................................................................................... 411
White spots on black ...................................................................................... 412
Scattered lines ................................................................................................ 412
Blurred print .................................................................................................... 413
Random image repetition ................................................................................ 414
Repetitive defect ruler ..................................................................................... 415
Solve network printing problems ...................................................................................................... 417
Solve copy problems ........................................................................................................................ 418
Prevent copy problems .................................................................................................... 418
Image problems ............................................................................................................... 418
Media-handling problems ................................................................................................ 419
Performance problems .................................................................................................... 420
Solve fax problems ........................................................................................................................... 422
Solve sending problems .................................................................................................. 422
Solve receiving problems ................................................................................................. 423
Solve e-mail problems ...................................................................................................................... 425
Validate the SMTP gateway address ............................................................................... 425
Validate the LDAP gateway address ............................................................................... 425
Solve network connectivity problems ............................................................................................... 426
Troubleshooting network printing problems ..................................................................... 426
Loopback test .................................................................................................................. 426
Ping test ........................................................................................................................... 427
Solve stapler/stacker problems ........................................................................................................ 428
Solve 3-bin mailbox problems .......................................................................................................... 436
Functional checks ............................................................................................................................. 440
Early boot diagnostic test ................................................................................................. 440
ENWW xiii
Engine test ....................................................................................................................... 440
Formatter test .................................................................................................................. 441
Half self-test ..................................................................................................................... 441
Drum-rotation test ............................................................................................................ 442
MFP resets ....................................................................................................................................... 443
Cold reset ........................................................................................................................ 443
NVRAM initialization ........................................................................................................ 443
Hard-disk initialization ...................................................................................................... 444
Individual component diagnostics .................................................................................................... 445
Paper-path-sensor test .................................................................................................... 445
Manual sensor test .......................................................................................................... 445
Scanner tests ................................................................................................................... 446
Component test ............................................................................................................... 447
Service ID ......................................................................................................................................... 448
Restoring the Service ID .................................................................................................. 448
Converting the service ID to an actual date ..................................................................... 448
Troubleshooting the embedded HP Jetdirect print server ................................................................ 449
Firmware-stack trace ........................................................................................................................ 450
Solve common Windows problems ................................................................................................. 451
Solve common Macintosh problems ................................................................................................ 452
Solve Linux problems ....................................................................................................................... 455
Solve PostScript problems ............................................................................................................... 456
General problems ............................................................................................................ 456
7 Parts and diagrams
Order parts, accessories, and supplies ............................................................................................ 458
How to use the parts lists and diagrams .......................................................................................... 458
Screws that are used in the MFP ..................................................................................................... 459
Customer-replaceable parts and accessories .................................................................................. 460
Accessories ..................................................................................................................... 460
Customer-replaceable components (print engine) ........................................................... 462
Customer-replaceable components (ADF and scanner) ................................................. 464
Cables and interfaces ...................................................................................................... 466
Control panel and control-panel overlays ........................................................................ 469
Memory ............................................................................................................................ 471
Print cartridge and maintenance kits ............................................................................... 473
Documentation, software, and training material ............................................................................... 476
Assembly locations ........................................................................................................................... 478
External components ........................................................................................................................ 482
Print-engine internal components ..................................................................................................... 484
Upper-plate assembly ...................................................................................................... 484
Internal components (1 of 5) ............................................................................................ 486
Internal components (2 of 5) ............................................................................................ 488
xiv ENWW
Internal components (3 of 5) ............................................................................................ 490
Internal components (4 of 5) ............................................................................................ 492
Internal components (5 of 5) ............................................................................................ 494
Electrical/forward assembly ............................................................................................. 496
Main drive assembly ........................................................................................................ 498
Paper-pickup-drive assembly .......................................................................................... 500
Lifter-drive assembly ........................................................................................................ 502
Cassette ........................................................................................................................... 504
Paper-feed roller assembly .............................................................................................. 506
Registration assembly ..................................................................................................... 508
Multipurpose assembly .................................................................................................... 510
Reverse assembly ........................................................................................................... 512
Reverse-separation-guide assembly ............................................................................... 514
Delivery assembly ............................................................................................................ 516
Fuser ................................................................................................................................ 518
ADF components .............................................................................................................................. 520
ADF assembly ................................................................................................................. 520
ADF internal components (1 of 3) .................................................................................... 522
ADF internal components (2 of 3) .................................................................................... 524
ADF internal components (3 of 3) .................................................................................... 526
ADF input tray .................................................................................................................. 528
ADF separation pad ......................................................................................................... 530
ADF separation-pad case ................................................................................................ 532
ADF pickup-roller assembly ............................................................................................. 534
ADF pickup-roller cover ................................................................................................... 536
ADF mylar-holder assembly ............................................................................................ 538
ADF mylar replacement kit .............................................................................................. 540
Scanner components ....................................................................................................................... 542
Scanner-base components .............................................................................................. 542
Scanner flatbed-unit assembly ........................................................................................ 544
Scanner covers ................................................................................................................ 546
Cassette ........................................................................................................................................... 548
Optional devices ............................................................................................................................... 550
Duplex-printing accessory ............................................................................................... 550
Stapler/stacker ................................................................................................................. 552
3-bin mailbox ................................................................................................................... 554
Alphabetical parts list ....................................................................................................................... 556
Numerical parts list ........................................................................................................................... 572
Appendix A Specifications
Physical specifications ..................................................................................................................... 588
Considerations for "pre-flighting" a LaserJet .................................................................................... 588
Electrical specifications .................................................................................................................... 588
ENWW xv
Acoustic specifications ..................................................................................................................... 589
Operating environment ..................................................................................................................... 589
Appendix B Product warranty statements
Hewlett-Packard limited warranty statement .................................................................................... 592
Appendix C Regulatory information
FCC regulations ............................................................................................................................... 596
Environmental product stewardship program ................................................................................... 597
Protecting the environment .............................................................................................. 597
Ozone production ............................................................................................................ 597
Power consumption ......................................................................................................... 597
Toner consumption .......................................................................................................... 597
Paper use ........................................................................................................................ 597
Plastics ............................................................................................................................ 597
HP LaserJet print supplies ............................................................................................... 598
HP print supplies returns and recycling program information .......................................... 598
Paper ............................................................................................................................... 598
Material restrictions .......................................................................................................... 599
Disposal of waste equipment by users in private households in the European
Union ............................................................................................................................... 599
Material Safety Data Sheet (MSDS) ................................................................................ 600
For more information ....................................................................................................... 600
Telecom statement ........................................................................................................................... 601
Declaration of conformity .................................................................................................................. 602
Safety statements ............................................................................................................................. 603
Laser safety ..................................................................................................................... 603
Canadian DOC regulations .............................................................................................. 603
VCCI statement (Japan) .................................................................................................. 603
Power cord statement (Japan) ......................................................................................... 603
EMC statement (Korea) ................................................................................................... 603
Laser statement for Finland ............................................................................................. 603
Index ................................................................................................................................................................. 605
xvi ENWW
1 Product information
The HP LaserJet M4349x is designed to be shared by a workgroup. Use the MFP to copy and print
black-and-white documents or to digitally send black-and-white documents. The MFP is a standalone
copier that does not require connection to a computer. With the optional HP LaserJet Analog Fax
Accessory 300 User Guide (included with some models), the MFP can also send and receive faxes.
If you have not done so, see the HP LaserJet M4349x Getting Started Guide for setup instructions.
This chapter introduces the following topics:
Device introduction
●
Features comparison
●
Walkaround
●
Media specifications
●
ENWW 1
Device introduction
Figure 1-1 HP LaserJet M4349x MFP
The HP LaserJet M4349x MFP comes standard with the following items:
A 100-sheet multipurpose input tray (tray 1)
●
Three 500-sheet input trays
●
Automatic document feeder (ADF) that holds up to 50 pages
●
HP Jetdirect embedded print server for connecting to a 10/100Base-T network
●
256 megabytes (MB) synchronous dynamic random access memory (SDRAM)
●
Automatic duplex printing accessory (duplexer)
●
Additional 500-sheet feeder (tray 3)
●
33.6 kbps analog-fax accessory
●
2 Chapter 1 Product information ENWW
Features comparison
Feature HP LaserJet M4349x
Functions
Speed and throughput
Resolution
Two-sided copying (duplexing)
●
Image modification
●
Color digital sending
●
Document finishing
●
45 pages per minute (ppm) when scanning and printing
●
on letter-size paper; 43(ppm) when copying and printing
on A4-size paper
25% to 400% scalability when using the scanner glass
●
25% to 200% scalability when using the automatic
●
document feeder (ADF)
Less than 10 seconds to print the first page
●
Transmit Once, Raster Image Processing (RIP) ONCE
●
technology
Duty cycle of up to 200,000 pages per month
●
1200 dots per inch (dpi) with Resolution Enhancement
●
technology (REt)
FastRes1200 provides 1200 dpi quality at full speed
●
Up to 220 levels of gray
●
Memory
User interface
Drivers HP provides the following drivers for downloading:
256 megabytes (MB) of random-access memory (RAM),
●
expandable to 512 MB by using an industry standard 100pin double data rate memory module (DDR SDRAM
DIMM)
Memory Enhancement technology (MEt) that
●
automatically compresses data to use RAM more
efficiently
Graphical touchscreen control panel
●
An embedded Web server to gain access to support (for
●
network-connected products)
HP Universal Print Driver (UPD): Postscript, PCL 6,
●
PCL 5
Mac Driver
●
Linux
●
SAP
●
UNIX Model Script
●
To download the drivers, to go
ljm4349mfp_software.
http://www.hp.com/go/
ENWW Features comparison 3
Language and fonts
HP PCL 6
●
HP PCL5
●
Printer Management Language
●
PDF
●
XHTML
●
80 scalable TrueType typefaces
●
HP Postscript 3 emulation
●
Copying and sending
Modes for text, graphics, and mixed text and graphics
●
formats
A job-interrupt feature (at copy boundaries)
●
Xenon lamp for instant-on copying
●
Multiple pages per sheet
●
Operator attendance animations (for example, jam
●
recovery)
E-mail compatibility
●
A sleep feature that saves energy
●
Automatic duplex (two-sided) scanning
●
NOTE: An automatic duplex printing accessory is required
for two-sided copying.
NOTE: To use e-mail functionality, the device must be
connected to an IP-based server that has simple mail transfer
protocol (SMTP). This server can be on the local area network
or at an outside Internet service provider (ISP). HP
recommends that the device be located on the same local area
network (LAN) as the SMTP server. If you are using an ISP,
you must connect to the ISP by using a digital subscriber line
(DSL) connection. If you obtain e-mail services from an ISP,
ask the ISP to provide the correct SMTP address.
Dial-up connections are not supported. If you do not have an
SMTP server on your network, you can purchase third-party
software that allows you to create an SMTP server.
Print cartridge
Prints up to 18,000 pages at 5% coverage.
●
No-shake cartridge design
●
Authentic HP print cartridge detection
●
4 Chapter 1 Product information ENWW
Paper Input
Tray 1 (multipurpose tray): A multipurpose tray for
●
paper, transparencies, labels, and envelopes. Holds up
to 100 sheets of paper or 10 envelopes.
Tray 2 and optional trays 3, 4, and 5: 500-sheet trays.
●
These trays automatically detect standard paper sizes up
to Legal and accommodate printing on custom-size
paper.
Automatic document feeder (ADF): Holds up to 50
●
sheets of paper.
Duplex printing and copying: With the optional
●
duplexing accessory, provides two-sided printing and
copying (printing on both sides of the paper).
ADF duplex scanning: The ADF has an automatic
●
duplex feature for scanning two-sided documents.
Optional envelope feeder: Holds up to 75 envelopes.
●
Paper output
Connectivity
Standard output bin: The standard output bin is located
●
on the left side of the device. This bin can hold up to 500
sheets of paper.
ADF output bin: The ADF output bin is underneath the
●
ADF input tray. The bin holds up to 50 sheets, and the
device automatically stops when this bin is full.
Optional stapler/stacker: The stapler/stacker staples up
●
to 30 sheets and stacks up to 500 sheets.
Optional 3-bin mailbox: One bin stacks up to 500
●
sheets, and two bins stack up to 100 sheets each for a
total capacity of 700 sheets.
Local area network (LAN) connector (RJ-45) for the
●
embedded HP Jetdirect print server
Optional analog-fax card
●
Optional HP Digital Sending Software (DSS)
●
High-speed USB 2.0
●
Jetlink for paper handling solutions
●
Optional HP Jetdirect enhanced input/output (EIO) print
●
server cards:
LocalTalk
◦
Fast Ethernet 10/100TX
◦
Ethernet 802.11b wireless
◦
Bluetooth wireless printer adapter
◦
Infrared adapter
◦
ENWW Features comparison 5
Environmental features
The Sleep setting saves energy (meets ENERGY STAR
●
guidelines).
Security features
Secure Disk Erase
●
Security lock
●
Job retention
●
DSS authentication
●
6 Chapter 1 Product information ENWW
Walkaround
1 Document-feeder assembly
2 Document-feeder top cover
3 Document-feeder input tray
4 Top cover (provides access to the print cartridge)
5 Top-cover lever
6 Tray 1 (multipurpose tray)
7 Jam-access lever
8 Tray-number indicator
9 Paper-level indicator
10 Control-panel keypad
11 Control-panel display
12 Control-panel status lights
13 Scanner lock
ENWW Walkaround 7
14 Output bin
15 Optional duplexer
16 On/off switch
17 Power connection
18 Interface ports
19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory)
Accessories and supplies
1 500-sheet feeder (Q5968A)
2 Duplexer (Q5969A)
3 Envelope feeder (Q2438B)
4 Stapler/stacker (Q5691A)
5 Memory DIMM
6 HP Jetdirect print server (EIO card)
8 Chapter 1 Product information ENWW
7 Hard-disk accessory (EIO card)
8 Storage cabinet/stand (Q5970A)
9 3-bin mailbox (Q5692A)
10 Staple cartridge (C8091A)
11 Print cartridge (CE267)
12 HP LaserJet Analog Fax Accessory 300 (Q3701A)
NOTE: The device accommodates up to three optional 500-sheet feeders. HP recommends using a
cabinet when using the optional 500-sheet feeders.
Interface ports
1
2
3
4
1 EIO slot
2 Network connection (embedded HP Jetdirect print server)
3 High-speed USB 2.0 device port
4 Telephone-line connection (for the optional analog-fax accessory)
Locking and unlocking optional accessories
For more stability to prevent the device from tipping over, the optional 500-sheet feeders and the cabinet
are automatically locked to the bottom of the device. When accessories are installed, verify that the lock
on each accessory is in the rear (locked) position.
To unlock the accessories, slide the lever to the forward (unlocked) position.
ENWW Walkaround 9
10 Chapter 1 Product information ENWW
Media specifications
Select print media
Table 1-1 Supported types of media
Type of media Tray 1 Trays 2, 3,
4, and 5
Plain X X X X X X
Preprinted X X X X X X
Letterhead X X X X X X
Transparency X X X
Prepunched X X X X X
Labels X X X X X
Bond X X X X X X
Recycled X X X X X X
Color X X X X X X
Cardstock X X X
Rough X X X X X X
Envelope X X X
1
Face-up delivery only.
2
If a 3-bin mailbox is installed, select the bottom bin when printing on cardstock. Media weights that are 200g/m2 or greater are
supported only in the bottom bin.
Optional duplexer Optional
envelope feeder
3-bin mailbox or
stacker part of
stapler/stacker
12
1
Stapler part of
stapler/stacker
ENWW Media specifications 11
Table 1-2 Tray 1 supported sizes and weights
Size Dimensions
1
Weight Capacity
2
Letter 216 x 279 mm (8.5 x 11 inches)
A4 210 x 297 mm (8.3 x 11.7 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
Executive 184 x 267 mm (7.3 x 10.5 inches)
Statement 140 x 216 mm (5.5 x 8.5 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
A5 148 x 210 mm (5.8 x 8.3 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)
Executive (JIS) 216 x 330 mm (8.5 x 13 inches)
D Postcard (JIS) 148 x 200 mm (5.8 x 7.9 inches)
16K 197 x 273 mm (7.75 x 10.75 inches)
Custom Minimum: 76 x 127 mm (3 x 5 inches)
Maximum: 216 x 356 mm (8.5 x 14
inches)
Envelope Commercial #10 105 x 241 mm (4.1 x 9.5 inches)
Envelope DL ISO
110 x 220 mm (4.3 x 8.7 inches)
Envelope C5 ISO 162 x 229 mm (6.4 x 9.0 inches)
60 to 200g/m2 (16 to 53 lb) 100 sheets of 75g/m2 (20 lb)
paper
75 to 105g/m2 (20 to 28 lb)
10 envelopes
Envelope B5 ISO 176 x 250 mm (6.9 x 9.8 inches)
Envelope Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches)
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
12 Chapter 1 Product information ENWW
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