HP Laserjet M4349x mfp service manual

HP LaserJet M4349x MFP

Service Manual

HP LaserJet M4349x MFP

Service Manual

Copyright and License

Trademark Credits

© 2009 Copyright Hewlett-Packard
Development Company, L.P.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.

The information contained in this document
is subject to change without notice.

The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.

Part number CE796-90928

Edition 1, 06/2009

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Table of contents

1 Product information

Device introduction ............................................................................................................................... 2

Features comparison ............................................................................................................................ 3

Walkaround .......................................................................................................................................... 7

Accessories and supplies .................................................................................................... 8

Interface ports ...................................................................................................................... 9

Locking and unlocking optional accessories ........................................................................ 9

Media specifications ........................................................................................................................... 11

Select print media .............................................................................................................. 11

General media specifications ............................................................................................. 15

Media considerations ......................................................................................................... 15

Envelopes ......................................................................................................... 15

Envelopes with double side seams .................................................. 16

Envelopes with adhesive strips or flaps ............................................ 16

Envelope margins ............................................................................. 17

Envelope storage .............................................................................. 17

Labels ................................................................................................................ 17

Label construction ............................................................................ 17

Transparencies ................................................................................................. 17

Card stock and heavy media ............................................................................. 17

Card stock construction .................................................................... 18

Card stock guidelines ....................................................................... 18

Letterhead and preprinted forms ....................................................................... 18

Select the correct fuser mode ........................................................................... 19

2 Installation

Site preparation .................................................................................................................................. 22

Operating environment ...................................................................................................... 22

Installation checklist ........................................................................................................................... 24

Optional output and input devices ...................................................................................................... 26

Connect to a computer or network ..................................................................................................... 27

USB configuration .............................................................................................................. 27

Network connection ........................................................................................................... 28

Fax connection .................................................................................................................. 28

ENWW iii

Analog faxing .................................................................................................... 28

Connecting the fax accessory to a phone line .................................. 28

Configuring and using the fax features ............................................. 29

Digital faxing ...................................................................................................... 29

Device software .................................................................................................................................. 30

Supported operating systems ............................................................................................ 30

Supported operating systems ............................................................................................ 31

Select the correct printer driver .......................................................................................... 32

Universal printer drivers .................................................................................... 32

Driver Autoconfiguration .................................................................................... 32

Update Now ...................................................................................................... 33

HP Driver Preconfiguration ............................................................................... 33

Priority for print settings ..................................................................................................... 33

Open the printer drivers ..................................................................................................... 34

Software for Macintosh computers .................................................................................... 35

Remove software from Macintosh operating systems ...................................... 35

Utilities ............................................................................................................................... 36

HP Web Jetadmin ............................................................................................. 36

Embedded Web server ..................................................................................... 36

Other components and utilities .......................................................................... 36

Network configuration ......................................................................................................................... 37

Configure TCP/IPv4 parameters ........................................................................................ 37

Change the IP address ..................................................................................... 37

Set the subnet mask ......................................................................................... 38

Set the default gateway ..................................................................................... 38

Configure TCP/IPv6 parameters ........................................................................................ 39

Disable network protocols (optional) .................................................................................. 39

Disable IPX/SPX ............................................................................................... 39

Disable AppleTalk ............................................................................................. 40

Disable DLC/LLC .............................................................................................. 40

HP Jetdirect EIO print servers ........................................................................................... 40

Security features ................................................................................................................................ 41

Securing the embedded Web server ................................................................................. 41

Secure Disk Erase ............................................................................................................. 41

Data affected ..................................................................................................... 41

Gaining access to Secure Disk Erase ............................................................... 42

Additional Information ....................................................................................... 42

Job-storage features .......................................................................................................... 42

HP DSS authentication ...................................................................................................... 42

Locking the control-panel menus ....................................................................................... 42

Locking the formatter cage ................................................................................................ 42

iv ENWW

3 Manage and maintain the device

Control-panel menus .......................................................................................................................... 46

Use the control panel ......................................................................................................... 46

Control-panel layout .......................................................................................... 46

Home screen ..................................................................................................... 47

Buttons on the touchscreen .............................................................................. 48

Control-panel help system ................................................................................ 48

Navigate the Administration menu ..................................................................................... 48

Information menu ............................................................................................................... 49

Default Job Options menu ................................................................................................. 50

Default Options for Originals ............................................................................. 50

Default Copy Options ........................................................................................ 51

Default Fax Options .......................................................................................... 52

Default E-mail Options ...................................................................................... 53

Default Send to Folder Options ......................................................................... 54

Default Print Options ......................................................................................... 55

Time/Scheduling menu ...................................................................................................... 55

Management menu ............................................................................................................ 56

Initial Setup menu .............................................................................................................. 57

Networking and I/O ........................................................................................... 57

Fax Setup .......................................................................................................... 65

E-mail Setup ...................................................................................................... 68

Send Setup menu ............................................................................................. 68

Device Behavior menu ....................................................................................................... 68

Print Quality menu ............................................................................................................. 71

Troubleshooting menu ....................................................................................................... 72

Resets menu ...................................................................................................................... 75

Service menu ..................................................................................................................... 76

Use information pages ....................................................................................................................... 77

Configure e-mail alerts ....................................................................................................................... 79

Use the embedded Web server .......................................................................................................... 80

Open the embedded Web server by using a network connection ..................................... 80

Embedded Web server sections ........................................................................................ 81

Use HP Web Jetadmin software ........................................................................................................ 83

Use the HP Printer Utility for Macintosh ............................................................................................. 84

Open the HP Printer Utility ................................................................................................. 84

HP Printer Utility features .................................................................................................. 84

Manage supplies ................................................................................................................................ 85

Supplies life expectancy .................................................................................................... 85

Change the print cartridge ................................................................................................. 85

Manage the print cartridge ................................................................................................. 85

Print-cartridge storage ....................................................................................... 85

Use genuine HP print cartridges ....................................................................... 85

HP policy on non-HP print cartridges ................................................................ 85

ENWW v

Print-cartridge authentication ............................................................................ 86

HP fraud hotline and Web site .......................................................................... 86

Clean the device ................................................................................................................................. 87

Clean the exterior .............................................................................................................. 87

Clean the scanner glass .................................................................................................... 87

Clean the scanner lid backing ............................................................................................ 88

Clean the paper path ......................................................................................................... 88

Clean the document feeder ............................................................................................... 88

Clean the document feeder delivery system ..................................................... 89

Clean the document feeder-rollers .................................................................... 89

Set the real-time clock ........................................................................................................................ 92

Set the date and time ......................................................................................................... 92

Set the date format ............................................................................................ 92

Set the date ....................................................................................................... 92

Set the time format ............................................................................................ 92

Set the time ....................................................................................................... 92

Set the wake time .............................................................................................................. 93

Set the sleep delay ............................................................................................................ 93

Upgrading the firmware ...................................................................................................................... 94

Determining the current level of firmware .......................................................................... 94

Downloading the new firmware from the HP Web site ...................................................... 94

Transferring the new firmware to the MFP ........................................................................ 94

Using FTP to upgrade the firmware on a network connection .......................... 94

Using HP Web Jetadmin to upgrade the firmware ............................................ 96

Using MS-DOS commands to upgrade the firmware ........................................ 96

Upgrading the HP Jetdirect firmware ................................................................................. 97

Calibrate the scanner ......................................................................................................................... 98

Calibrate the control panel ................................................................................................................. 99

Disable Embedded Jetdirect I/O ....................................................................................................... 100

Select the MFP language ................................................................................................................. 101

4 Theory of operation

Basic operation ................................................................................................................................. 104

Sequence of operation (printer) ....................................................................................... 104

Sequence of operation (scanner) .................................................................................... 105

Formatter system ............................................................................................................................. 106

Sleep mode ...................................................................................................................... 106

Resolution Enhancement technology (REt) ..................................................................... 106

EconoMode ...................................................................................................................... 1 07

Input/output ...................................................................................................................... 107

CPU ................................................................................................................................. 107

Memory ............................................................................................................................ 107

Hard disk ......................................................................................................... 107

vi ENWW

Random-access memory ................................................................................ 107

DIMM slot ........................................................................................................ 107

Firmware ......................................................................................................... 107

Nonvolatile memory ........................................................................................ 108

HP Memory Enhancement technology ............................................................ 108

PJL overview ................................................................................................................... 108

PML ................................................................................................................................. 108

Control panel ................................................................................................................... 108

Scanner interface ............................................................................................................. 108

Engine-control system ...................................................................................................................... 109

DC controller PCA ........................................................................................................... 109

Motors and fans ............................................................................................................... 111

Motor and fan functions ................................................................................... 111

Ambient-temperature detection ....................................................................... 112

Engine power supply circuit ............................................................................................. 112

Fuser control .................................................................................................................... 113

Fuser over-temperature protection .................................................................. 114

High-voltage power supply .............................................................................................. 115

Low-voltage power supply .............................................................................................. 118

Overcurrent/overvoltage protection ................................................................................. 119

Toner detection ................................................................................................................ 119

Cartridge detection .......................................................................................................... 119

Laser/scanner system ...................................................................................................................... 120

Laser/scanner control ...................................................................................................... 121

Image-formation system ................................................................................................................... 123

Print cartridge .................................................................................................................. 124

Cartridge memory ........................................................................................... 124

Image-formation process ................................................................................................. 125

Pickup, feed, and delivery system .................................................................................................... 127

Pickup-and-feed block ..................................................................................................... 130

Printing from tray 1 .......................................................................................... 131

Printing from tray 2 .......................................................................................... 132

Media-size detection ....................................................................... 133

Cassette pickup operation .............................................................. 133

Lifter-driver operation ..................................................................... 135

Multifeed prevention ....................................................................... 135

Distance-between-pages adjustment ............................................. 135

Media-skew prevention ................................................................................... 137

Feed-speed control ......................................................................................... 139

Fusing and reversing/delivery block ................................................................................ 140

Fusing ............................................................................................................. 140

Face-down delivery ......................................................................................... 141

Face-up delivery .............................................................................................. 142

Jam detection .................................................................................................................. 143

ENWW vii

Pickup delay jam from tray 1 ........................................................................... 143

Pickup delay jam from tray 2 ........................................................................... 143

Pickup stationary jam ...................................................................................... 143

Fuser-delivery delay jam ................................................................................. 143

Fuser wrapping jam ......................................................................................... 144

Fuser-delivery stationary jam when feeding regular-size media ..................... 144

Fuser-delivery stationary jam when feeding custom-size media ..................... 144

Reversing delay jam (face-down delivery only) ............................................... 144

Reversing stationary jam (face-down delivery only) ........................................ 144

Delivery delay jam during face-down delivery ................................................. 144

Delivery delay jam during face-up delivery ..................................................... 145

Delivery stationary jam during face-down delivery .......................................... 145

Delivery stationary jam during face-up delivery .............................................. 145

Door-open jam ................................................................................................ 145

Residual-media jam ........................................................................................ 145

Printing from the 500-sheet feeder .................................................................................. 146

500-sheet feeder pickup and feeding .............................................................. 147

Duplex-printing unit .......................................................................................................... 149

Reversing/duplexing pickup ............................................................................ 149

Duplex-printing jam detection .......................................................................... 150

Duplex-unit-pickup delay jam ......................................................... 150

Duplex-unit stationary jam .............................................................. 151

Duplex-unit delay jam ..................................................................... 151

3-bin mailbox system ........................................................................................................................ 152

Stacker mode ................................................................................................................... 154

Mailbox mode .................................................................................................................. 154

Function-separator mode ................................................................................................. 154

Jam detection .................................................................................................................. 154

Feed-delay jam ............................................................................................... 155

Feed-stationary jam ........................................................................................ 155

Residual-media jam ........................................................................................ 155

Power-on sequence ......................................................................................................... 156

MBM driver ...................................................................................................................... 156

MBM switches and sensors ............................................................................................. 158

MBM PCBs ...................................................................................................................... 159

MBM list of signals ........................................................................................................... 159

Stapler/stacker system ..................................................................................................................... 162

Power-on sequence ......................................................................................................... 163

Staple mode ..................................................................................................................... 163

Jogger operation .............................................................................................................. 169

Jogger home-position detection ....................................................................................... 172

Stacker mode ................................................................................................................... 174

Jam detection .................................................................................................................. 174

Stapler unit ....................................................................................................................... 175

viii ENWW

Staple home position detection ....................................................................... 175

Self-priming detection ..................................................................................... 176

Staple level detection ...................................................................................... 176

Stapler/stacker switches and sensors ............................................................................. 177

Stapler/stacker motors, solenoid, and fan ....................................................................... 179

Stapler/stacker PCBs ....................................................................................................... 180

Stapler/stacker driver PCB .............................................................................................. 183

Stapler/stacker driver list of signals ................................................................................. 184

Scanner system ................................................................................................................................ 187

Electrical system .............................................................................................................. 18 7

Motors and fans ............................................................................................................... 189

Optical assembly ............................................................................................................. 189

ADF feed system ............................................................................................................. 191

Jam detection .................................................................................................................. 191

Residual-media jam ........................................................................................ 191

ADF pickup jam ............................................................................................... 192

ADF jam .......................................................................................................... 192

Registration sensor jam .................................................................. 192

Read sensor jam ............................................................................ 192

Exit sensor jam ............................................................................... 192

ADF cover open jam ....................................................................................... 192

ADF open jam ................................................................................................. 192

Locations of major components ....................................................................................................... 193

Sensors and switches ...................................................................................................... 193

Cassette sensors ............................................................................................ 193

Sensors in the print-cartridge area .................................................................. 194

Sensors on the reversing unit (top side) ......................................................... 194

Sensors in the interior of the MFP ................................................................... 195

Output-bin detection switch, SW103 ............................................................... 196

Tray 1 paper-present sensor, PS105 .............................................................. 196

Top-cover switch, SW101 ............................................................................... 197

Tray 2 jam-access-cover switch, SW105 ........................................................ 197

Motors, fans, solenoids, and clutch ................................................................................. 197

Front-side fans ................................................................................................ 198

Rear-side fans ................................................................................................. 199

Rear-side motors (1 of 2) ................................................................................ 199

Rear-side motors (2 of 2) ................................................................................ 200

Rear-side solenoid .......................................................................................... 201

Reversing-unit motors and solenoids .............................................................. 201

Right, rear corner components (1 of 2) ........................................................... 202

Right, rear corner components (2 of 2) ........................................................... 203

Scanner and ADF components ........................................................................................ 203

ADF output-bin-full sensor .............................................................................. 203

ADF pickup assembly sensors ........................................................................ 204

ENWW ix

5 Removal and replacement

Service approach ............................................................................................................................. 208

Removal and replacement strategy .................................................................................................. 209

Required tools .................................................................................................................. 209

Before performing service ................................................................................................ 209

After completing service .................................................................................................. 210

Screws that are used in the MFP ..................................................................................... 210

User-replaceable parts ..................................................................................................................... 211

Print cartridge .................................................................................................................. 211

Control-panel overlays ..................................................................................................... 212

Control panel ................................................................................................................... 212

Transfer roller .................................................................................................................. 213

ADF input tray .................................................................................................................. 214

ADF pickup and feed rollers ............................................................................................ 215

ADF separation pad ......................................................................................................... 216

ADF delivery guide (clear mylar sheet) ............................................................................ 218

Output-bin assembly ........................................................................................................ 220

Duplex-printing unit .......................................................................................................... 221

Fuser-entrance guide ....................................................................................................... 222

Fuser ................................................................................................................................ 222

Tray 2, 3, 4, or 5 pickup and feed rollers ......................................................................... 223

Tray 1 pickup roller .......................................................................................................... 224

Scanner filter cover and scanner filter ............................................................................. 225

ADF-hinge flap ................................................................................................................. 226

Formatter cover and formatter ......................................................................................... 227

Hard drive ........................................................................................................................ 229

DIMM ............................................................................................................................... 230

Fax accessory .................................................................................................................. 231

Covers, doors, and external panels .................................................................................................. 233

Top-cover flatbed flange .................................................................................................. 233

Front cover ....................................................................................................................... 234

Back cover ....................................................................................................................... 238

Internal assemblies .......................................................................................................................... 240

Reversing-separation-guide assembly ........................................................................... 240

Reversing assembly ........................................................................................................ 241

Main fan (FN101) and reversing-unit fan (FN103) ........................................................... 245

Thermistor (TH3) ............................................................................................................. 250

Tray 2 jam-access-cover switch (SW105) ....................................................................... 252

Tray 1 assembly .............................................................................................................. 254

Front-cover support ......................................................................................................... 256

Tray 1 feed-assembly ...................................................................................................... 257

ADF motors, solenoid, and sensors ................................................................ 204

x ENWW

Feed-roller assembly ....................................................................................................... 264

DC controller .................................................................................................................... 267

Main motor (M101) .......................................................................................................... 270

DC controller fan (FN104) ................................................................................................ 271

Print-cartridge fan (FN102) .............................................................................................. 272

Print-cartridge motor (M102) ............................................................................................ 274

Top-cover switch (SW101) .............................................................................................. 277

Registration assembly ..................................................................................................... 279

Paper-pickup-drive assembly .......................................................................................... 282

Lifter-drive assembly ........................................................................................................ 285

Power-factor-correction (PFC) power supply ................................................................... 288

Engine power supply ....................................................................................................... 292

Paper-feed assembly ....................................................................................................... 297

Tray 2 detection switch .................................................................................................... 299

Paper-size-detection switch (SW102) .............................................................................. 299

Tray 2 paper-present sensor (PS101) ............................................................................. 300

Laser/scanner .................................................................................................................. 30 1

Output-bin-full sensor ...................................................................................................... 302

ADF and scanner components ......................................................................................................... 305

ADF assembly ................................................................................................................. 305

Scanner assembly ........................................................................................................... 307

Scanner-controller PCA ................................................................................................... 312

ADF components .............................................................................................................................. 313

ADF output-bin extension ................................................................................................ 313

ADF white mylar-backing ................................................................................................. 314

ADF front cover ................................................................................................................ 3 16

ADF rear cover ............................................................................................................... 317

ADF left-side cover .......................................................................................................... 318

ADF jam-access cover and latch ..................................................................................... 320

ADF leading-edge and paper-present sensors ................................................................ 321

ADF hinges ...................................................................................................................... 322

500-sheet feeder components .......................................................................................................... 324

500-sheet-feeder pickup and feed rollers ........................................................................ 324

Stapler/stacker components ............................................................................................................. 325

Delivery tray ..................................................................................................................... 325

Front cover ....................................................................................................................... 325

Rear cover ....................................................................................................................... 325

Left cover ......................................................................................................................... 326

Top cover ......................................................................................................................... 326

Bottom cover .................................................................................................................... 327

Stapler unit ....................................................................................................................... 328

Jogger unit ....................................................................................................................... 329

Stapler/stacker driver PCB .............................................................................................. 333

3-bin mailbox components ............................................................................................................... 335

ENWW xi

6 Problem solving

Problem-solving checklist ................................................................................................................. 343

Problem-solving flowchart ................................................................................................................ 344

Power-on checks .............................................................................................................................. 349

Formatter lights ................................................................................................................................ 351

Diagrams for troubleshooting ........................................................................................................... 353

Solve general device problems ........................................................................................................ 364

Control-panel message types ........................................................................................................... 367

Control-panel messages .................................................................................................................. 368

Common causes of jams .................................................................................................................. 385

Clear jams ........................................................................................................................................ 386

Clear staple jams .............................................................................................................................. 401

Solve print-quality problems ............................................................................................................. 403

Rear cover ....................................................................................................................... 335

Front cover ....................................................................................................................... 335

Delivery tray ..................................................................................................................... 335

Left cover ......................................................................................................................... 336

Upper cover ..................................................................................................................... 336

Right-door unit ................................................................................................................. 337

Bottom cover .................................................................................................................... 339

MBM driver PCB .............................................................................................................. 340

Factors that affect performance ....................................................................................... 343

Power-on troubleshooting overview ................................................................................. 349

HP Jetdirect Inside LEDs ................................................................................................. 351

Heartbeat LED ................................................................................................................. 351

Fax LED ........................................................................................................................... 352

DC controller connections ................................................................................................ 353

Scanner-controller PCA connections ............................................................................... 355

General timing chart ........................................................................................................ 356

General circuit diagrams .................................................................................................. 358

Clear jams from the top-cover and print-cartridge areas ................................................. 387

Clear jams from the optional envelope-feeder area ......................................................... 389

Clear jams from the tray 1 area ....................................................................................... 390

Clear jams from the tray 2, 3, 4, or 5 areas ..................................................................... 392

Clear jams from the optional duplexer ............................................................................. 393

Clear jams from the output areas .................................................................................... 394

Clear jams from the fuser ................................................................................................ 396

Clear jams from the document feeder ............................................................................. 398

Solve repeated jams ........................................................................................................ 400

Paper-path test ................................................................................................................ 400

Print-quality problems associated with media .................................................................. 403

Print-quality problems associated with the environment .................................................. 403

xii ENWW

Print-quality problems associated with jams .................................................................... 403

Overhead transparency defects ....................................................................................... 403

Image defect examples .................................................................................................... 404

Light print (partial page) .................................................................................. 404

Light print (entire page) ................................................................................... 404

Specs .............................................................................................................. 405

Dropouts ......................................................................................................... 405

Lines ............................................................................................................... 406

Gray background ............................................................................................ 406

Toner smear ................................................................................................... 407

Loose toner .................................................................................................... 407

Repeating defects .......................................................................................... 408

Repeating image ............................................................................................. 408

Misformed characters ...................................................................................... 409

Page skew ....................................................................................................... 409

Curl or wave ................................................................................................... 410

Wrinkles or creases ........................................................................................ 410

Vertical white lines ......................................................................................... 411

Tire tracks ....................................................................................................... 411

White spots on black ...................................................................................... 412

Scattered lines ................................................................................................ 412

Blurred print .................................................................................................... 413

Random image repetition ................................................................................ 414

Repetitive defect ruler ..................................................................................... 415

Solve network printing problems ...................................................................................................... 417

Solve copy problems ........................................................................................................................ 418

Prevent copy problems .................................................................................................... 418

Image problems ............................................................................................................... 418

Media-handling problems ................................................................................................ 419

Performance problems .................................................................................................... 420

Solve fax problems ........................................................................................................................... 422

Solve sending problems .................................................................................................. 422

Solve receiving problems ................................................................................................. 423

Solve e-mail problems ...................................................................................................................... 425

Validate the SMTP gateway address ............................................................................... 425

Validate the LDAP gateway address ............................................................................... 425

Solve network connectivity problems ............................................................................................... 426

Troubleshooting network printing problems ..................................................................... 426

Loopback test .................................................................................................................. 426

Ping test ........................................................................................................................... 427

Solve stapler/stacker problems ........................................................................................................ 428

Solve 3-bin mailbox problems .......................................................................................................... 436

Functional checks ............................................................................................................................. 440

Early boot diagnostic test ................................................................................................. 440

ENWW xiii

Engine test ....................................................................................................................... 440

Formatter test .................................................................................................................. 441

Half self-test ..................................................................................................................... 441

Drum-rotation test ............................................................................................................ 442

MFP resets ....................................................................................................................................... 443

Cold reset ........................................................................................................................ 443

NVRAM initialization ........................................................................................................ 443

Hard-disk initialization ...................................................................................................... 444

Individual component diagnostics .................................................................................................... 445

Paper-path-sensor test .................................................................................................... 445

Manual sensor test .......................................................................................................... 445

Scanner tests ................................................................................................................... 446

Component test ............................................................................................................... 447

Service ID ......................................................................................................................................... 448

Restoring the Service ID .................................................................................................. 448

Converting the service ID to an actual date ..................................................................... 448

Troubleshooting the embedded HP Jetdirect print server ................................................................ 449

Firmware-stack trace ........................................................................................................................ 450

Solve common Windows problems ................................................................................................. 451

Solve common Macintosh problems ................................................................................................ 452

Solve Linux problems ....................................................................................................................... 455

Solve PostScript problems ............................................................................................................... 456

General problems ............................................................................................................ 456

7 Parts and diagrams

Order parts, accessories, and supplies ............................................................................................ 458

How to use the parts lists and diagrams .......................................................................................... 458

Screws that are used in the MFP ..................................................................................................... 459

Customer-replaceable parts and accessories .................................................................................. 460

Accessories ..................................................................................................................... 460

Customer-replaceable components (print engine) ........................................................... 462

Customer-replaceable components (ADF and scanner) ................................................. 464

Cables and interfaces ...................................................................................................... 466

Control panel and control-panel overlays ........................................................................ 469

Memory ............................................................................................................................ 471

Print cartridge and maintenance kits ............................................................................... 473

Documentation, software, and training material ............................................................................... 476

Assembly locations ........................................................................................................................... 478

External components ........................................................................................................................ 482

Print-engine internal components ..................................................................................................... 484

Upper-plate assembly ...................................................................................................... 484

Internal components (1 of 5) ............................................................................................ 486

Internal components (2 of 5) ............................................................................................ 488

xiv ENWW

Internal components (3 of 5) ............................................................................................ 490

Internal components (4 of 5) ............................................................................................ 492

Internal components (5 of 5) ............................................................................................ 494

Electrical/forward assembly ............................................................................................. 496

Main drive assembly ........................................................................................................ 498

Paper-pickup-drive assembly .......................................................................................... 500

Lifter-drive assembly ........................................................................................................ 502

Cassette ........................................................................................................................... 504

Paper-feed roller assembly .............................................................................................. 506

Registration assembly ..................................................................................................... 508

Multipurpose assembly .................................................................................................... 510

Reverse assembly ........................................................................................................... 512

Reverse-separation-guide assembly ............................................................................... 514

Delivery assembly ............................................................................................................ 516

Fuser ................................................................................................................................ 518

ADF components .............................................................................................................................. 520

ADF assembly ................................................................................................................. 520

ADF internal components (1 of 3) .................................................................................... 522

ADF internal components (2 of 3) .................................................................................... 524

ADF internal components (3 of 3) .................................................................................... 526

ADF input tray .................................................................................................................. 528

ADF separation pad ......................................................................................................... 530

ADF separation-pad case ................................................................................................ 532

ADF pickup-roller assembly ............................................................................................. 534

ADF pickup-roller cover ................................................................................................... 536

ADF mylar-holder assembly ............................................................................................ 538

ADF mylar replacement kit .............................................................................................. 540

Scanner components ....................................................................................................................... 542

Scanner-base components .............................................................................................. 542

Scanner flatbed-unit assembly ........................................................................................ 544

Scanner covers ................................................................................................................ 546

Cassette ........................................................................................................................................... 548

Optional devices ............................................................................................................................... 550

Duplex-printing accessory ............................................................................................... 550

Stapler/stacker ................................................................................................................. 552

3-bin mailbox ................................................................................................................... 554

Alphabetical parts list ....................................................................................................................... 556

Numerical parts list ........................................................................................................................... 572

Appendix A Specifications

Physical specifications ..................................................................................................................... 588

Considerations for "pre-flighting" a LaserJet .................................................................................... 588

Electrical specifications .................................................................................................................... 588

ENWW xv

Acoustic specifications ..................................................................................................................... 589

Operating environment ..................................................................................................................... 589

Appendix B Product warranty statements

Hewlett-Packard limited warranty statement .................................................................................... 592

Appendix C Regulatory information

FCC regulations ............................................................................................................................... 596

Environmental product stewardship program ................................................................................... 597

Protecting the environment .............................................................................................. 597

Ozone production ............................................................................................................ 597

Power consumption ......................................................................................................... 597

Toner consumption .......................................................................................................... 597

Paper use ........................................................................................................................ 597

Plastics ............................................................................................................................ 597

HP LaserJet print supplies ............................................................................................... 598

HP print supplies returns and recycling program information .......................................... 598

Paper ............................................................................................................................... 598

Material restrictions .......................................................................................................... 599

Disposal of waste equipment by users in private households in the European

Union ............................................................................................................................... 599

Material Safety Data Sheet (MSDS) ................................................................................ 600

For more information ....................................................................................................... 600

Telecom statement ........................................................................................................................... 601

Declaration of conformity .................................................................................................................. 602

Safety statements ............................................................................................................................. 603

Laser safety ..................................................................................................................... 603

Canadian DOC regulations .............................................................................................. 603

VCCI statement (Japan) .................................................................................................. 603

Power cord statement (Japan) ......................................................................................... 603

EMC statement (Korea) ................................................................................................... 603

Laser statement for Finland ............................................................................................. 603

Index ................................................................................................................................................................. 605

xvi ENWW

1 Product information

The HP LaserJet M4349x is designed to be shared by a workgroup. Use the MFP to copy and print
black-and-white documents or to digitally send black-and-white documents. The MFP is a standalone
copier that does not require connection to a computer. With the optional HP LaserJet Analog Fax
Accessory 300 User Guide (included with some models), the MFP can also send and receive faxes.

If you have not done so, see the HP LaserJet M4349x Getting Started Guide for setup instructions.

This chapter introduces the following topics:

Device introduction

●

Features comparison

●

Walkaround

●

Media specifications

●

ENWW 1

Device introduction

Figure 1-1 HP LaserJet M4349x MFP

The HP LaserJet M4349x MFP comes standard with the following items:

A 100-sheet multipurpose input tray (tray 1)

●

Three 500-sheet input trays

●

Automatic document feeder (ADF) that holds up to 50 pages

●

HP Jetdirect embedded print server for connecting to a 10/100Base-T network

●

256 megabytes (MB) synchronous dynamic random access memory (SDRAM)

●

Automatic duplex printing accessory (duplexer)

●

Additional 500-sheet feeder (tray 3)

●

33.6 kbps analog-fax accessory

●

2 Chapter 1 Product information ENWW

Features comparison

Feature HP LaserJet M4349x

Functions

Speed and throughput

Resolution

Two-sided copying (duplexing)

●

Image modification

●

Color digital sending

●

Document finishing

●

45 pages per minute (ppm) when scanning and printing

●

on letter-size paper; 43(ppm) when copying and printing
on A4-size paper

25% to 400% scalability when using the scanner glass

●

25% to 200% scalability when using the automatic

●

document feeder (ADF)

Less than 10 seconds to print the first page

●

Transmit Once, Raster Image Processing (RIP) ONCE

●

technology

Duty cycle of up to 200,000 pages per month

●

1200 dots per inch (dpi) with Resolution Enhancement

●

technology (REt)

FastRes1200 provides 1200 dpi quality at full speed

●

Up to 220 levels of gray

●

Memory

User interface

Drivers HP provides the following drivers for downloading:

256 megabytes (MB) of random-access memory (RAM),

●

expandable to 512 MB by using an industry standard 100­pin double data rate memory module (DDR SDRAM
DIMM)

Memory Enhancement technology (MEt) that

●

automatically compresses data to use RAM more
efficiently

Graphical touchscreen control panel

●

An embedded Web server to gain access to support (for

●

network-connected products)

HP Universal Print Driver (UPD): Postscript, PCL 6,

●

PCL 5

Mac Driver

●

Linux

●

SAP

●

UNIX Model Script

●

To download the drivers, to go

ljm4349mfp_software.

http://www.hp.com/go/

ENWW Features comparison 3

Language and fonts

HP PCL 6

●

HP PCL5

●

Printer Management Language

●

PDF

●

XHTML

●

80 scalable TrueType typefaces

●

HP Postscript 3 emulation

●

Copying and sending

Modes for text, graphics, and mixed text and graphics

●

formats

A job-interrupt feature (at copy boundaries)

●

Xenon lamp for instant-on copying

●

Multiple pages per sheet

●

Operator attendance animations (for example, jam

●

recovery)

E-mail compatibility

●

A sleep feature that saves energy

●

Automatic duplex (two-sided) scanning

●

NOTE: An automatic duplex printing accessory is required

for two-sided copying.

NOTE: To use e-mail functionality, the device must be

connected to an IP-based server that has simple mail transfer
protocol (SMTP). This server can be on the local area network
or at an outside Internet service provider (ISP). HP
recommends that the device be located on the same local area
network (LAN) as the SMTP server. If you are using an ISP,
you must connect to the ISP by using a digital subscriber line
(DSL) connection. If you obtain e-mail services from an ISP,
ask the ISP to provide the correct SMTP address.

Dial-up connections are not supported. If you do not have an
SMTP server on your network, you can purchase third-party
software that allows you to create an SMTP server.

Print cartridge

Prints up to 18,000 pages at 5% coverage.

●

No-shake cartridge design

●

Authentic HP print cartridge detection

●

4 Chapter 1 Product information ENWW

Paper Input

Tray 1 (multipurpose tray): A multipurpose tray for

●

paper, transparencies, labels, and envelopes. Holds up
to 100 sheets of paper or 10 envelopes.

Tray 2 and optional trays 3, 4, and 5: 500-sheet trays.

●

These trays automatically detect standard paper sizes up
to Legal and accommodate printing on custom-size
paper.

Automatic document feeder (ADF): Holds up to 50

●

sheets of paper.

Duplex printing and copying: With the optional

●

duplexing accessory, provides two-sided printing and
copying (printing on both sides of the paper).

ADF duplex scanning: The ADF has an automatic

●

duplex feature for scanning two-sided documents.

Optional envelope feeder: Holds up to 75 envelopes.

●

Paper output

Connectivity

Standard output bin: The standard output bin is located

●

on the left side of the device. This bin can hold up to 500
sheets of paper.

ADF output bin: The ADF output bin is underneath the

●

ADF input tray. The bin holds up to 50 sheets, and the
device automatically stops when this bin is full.

Optional stapler/stacker: The stapler/stacker staples up

●

to 30 sheets and stacks up to 500 sheets.

Optional 3-bin mailbox: One bin stacks up to 500

●

sheets, and two bins stack up to 100 sheets each for a
total capacity of 700 sheets.

Local area network (LAN) connector (RJ-45) for the

●

embedded HP Jetdirect print server

Optional analog-fax card

●

Optional HP Digital Sending Software (DSS)

●

High-speed USB 2.0

●

Jetlink for paper handling solutions

●

Optional HP Jetdirect enhanced input/output (EIO) print

●

server cards:

LocalTalk

◦

Fast Ethernet 10/100TX

◦

Ethernet 802.11b wireless

◦

Bluetooth wireless printer adapter

◦

Infrared adapter

◦

ENWW Features comparison 5

Environmental features

The Sleep setting saves energy (meets ENERGY STAR

●

guidelines).

Security features

Secure Disk Erase

●

Security lock

●

Job retention

●

DSS authentication

●

6 Chapter 1 Product information ENWW

Walkaround

1 Document-feeder assembly

2 Document-feeder top cover

3 Document-feeder input tray

4 Top cover (provides access to the print cartridge)

5 Top-cover lever

6 Tray 1 (multipurpose tray)

7 Jam-access lever

8 Tray-number indicator

9 Paper-level indicator

10 Control-panel keypad

11 Control-panel display

12 Control-panel status lights

13 Scanner lock

ENWW Walkaround 7

14 Output bin

15 Optional duplexer

16 On/off switch

17 Power connection

18 Interface ports

19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory)

Accessories and supplies

1 500-sheet feeder (Q5968A)

2 Duplexer (Q5969A)

3 Envelope feeder (Q2438B)

4 Stapler/stacker (Q5691A)

5 Memory DIMM

6 HP Jetdirect print server (EIO card)

8 Chapter 1 Product information ENWW

7 Hard-disk accessory (EIO card)

8 Storage cabinet/stand (Q5970A)

9 3-bin mailbox (Q5692A)

10 Staple cartridge (C8091A)

11 Print cartridge (CE267)

12 HP LaserJet Analog Fax Accessory 300 (Q3701A)

NOTE: The device accommodates up to three optional 500-sheet feeders. HP recommends using a

cabinet when using the optional 500-sheet feeders.

Interface ports

1

2

3

4

1 EIO slot

2 Network connection (embedded HP Jetdirect print server)

3 High-speed USB 2.0 device port

4 Telephone-line connection (for the optional analog-fax accessory)

Locking and unlocking optional accessories

For more stability to prevent the device from tipping over, the optional 500-sheet feeders and the cabinet
are automatically locked to the bottom of the device. When accessories are installed, verify that the lock
on each accessory is in the rear (locked) position.

To unlock the accessories, slide the lever to the forward (unlocked) position.

ENWW Walkaround 9

10 Chapter 1 Product information ENWW

Media specifications

Select print media

Table 1-1 Supported types of media

Type of media Tray 1 Trays 2, 3,

4, and 5

Plain X X X X X X

Preprinted X X X X X X

Letterhead X X X X X X

Transparency X X X

Prepunched X X X X X

Labels X X X X X

Bond X X X X X X

Recycled X X X X X X

Color X X X X X X

Cardstock X X X

Rough X X X X X X

Envelope X X X

1

Face-up delivery only.

2

If a 3-bin mailbox is installed, select the bottom bin when printing on cardstock. Media weights that are 200g/m2 or greater are
supported only in the bottom bin.

Optional duplexer Optional

envelope feeder

3-bin mailbox or
stacker part of
stapler/stacker

12

1

Stapler part of
stapler/stacker

ENWW Media specifications 11

Table 1-2 Tray 1 supported sizes and weights

Size Dimensions

1

Weight Capacity

2

Letter 216 x 279 mm (8.5 x 11 inches)

A4 210 x 297 mm (8.3 x 11.7 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

Executive 184 x 267 mm (7.3 x 10.5 inches)

Statement 140 x 216 mm (5.5 x 8.5 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

A5 148 x 210 mm (5.8 x 8.3 inches)

B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)

Executive (JIS) 216 x 330 mm (8.5 x 13 inches)

D Postcard (JIS) 148 x 200 mm (5.8 x 7.9 inches)

16K 197 x 273 mm (7.75 x 10.75 inches)

Custom Minimum: 76 x 127 mm (3 x 5 inches)

Maximum: 216 x 356 mm (8.5 x 14
inches)

Envelope Commercial #10 105 x 241 mm (4.1 x 9.5 inches)

Envelope DL ISO

110 x 220 mm (4.3 x 8.7 inches)

Envelope C5 ISO 162 x 229 mm (6.4 x 9.0 inches)

60 to 200g/m2 (16 to 53 lb) 100 sheets of 75g/m2 (20 lb)

paper

75 to 105g/m2 (20 to 28 lb)

10 envelopes

Envelope B5 ISO 176 x 250 mm (6.9 x 9.8 inches)

Envelope Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches)

1

The MFP supports a wide range of sizes. Check the MFP software for supported sizes.

2

Capacity can vary depending on paper weight and thickness, as well as environmental conditions.

12 Chapter 1 Product information ENWW

Table 1-3 Trays 2, 3, 4, and 5 supported sizes and weights

Size Dimensions

1

Weight Capacity

2

Letter 216 x 279 mm (8.5 x 11 inches)

A4

210 x 297 mm (8.3 x 11.7 inches)

Executive 184 x 267 mm (7.3 x 10.5 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)

A5 148 x 210 mm (5.8 x 8.3 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

Executive (JIS) 216 x 330 mm (8.5 x 13 inches)

16K 197 x 273 mm (7.75 x 10.75 inches)

Custom Minimum: 148 x 210 mm (5.8 x 8.3

inches)

Maximum: 216 x 356 mm (8.5 x 14
inches)

1

The MFP supports a wide range of sizes. Check the MFP software for supported sizes.

2

Capacity can vary depending on paper weight and thickness, as well as environmental conditions.

60 to 120g/m2 (16 to 32 lb) 500 sheets of 75g/m2 (20 lb)

paper

Table 1-4 Optional duplexer supported sizes and weights

Size Dimensions Weight

Letter 216 x 279 mm (8.5 x 11 inches)

A4

210 x 297 mm (8.3 x 11.7 inches)

Executive 184 x 267 mm (7.3 x 10.5 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)

A5 148 x 210 mm (5.8 x 8.3 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

Executive (JIS) 216 x 330 mm (8.5 x 13 inches)

16K 197 x 273 mm (7.75 x 10.75 inches)

60 to 120g/m2 (16 to 32 lb)

ENWW Media specifications 13

Table 1-5 Optional envelope feeder supported sizes and weights

Size Dimensions Weight Capacity

Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches)

Commercial #10

105 x 241 mm (4.1 x 9.5 inches)

75 to 105g/m2 (20 to 28 lb)

75 envelopes

DL ISO 110 x 220 mm (4.3 x 8.7 inches)

C5 ISO 162 x 229 mm (6.4 x 9.0 inches)

B5 ISO 176 x 250 mm (6.9 x 9.8 inches)

Table 1-6 Optional 3-bin mailbox or stacker part of the stapler/stacker supported sizes and weights

Size Dimensions

1

Weight Capacity

Letter 216 x 279 mm (8.5 x 11 inches) For the stacker on the stapler/

stacker or the lower bin on the 3-

A4

Executive 184 x 267 mm (7.3 x 10.5 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)

210 x 297 mm (8.3 x 11.7 inches)

bin mailbox: 500 sheets of 75g/
m

For the top two bins on the 3-bin
mailbox: each can hold 100
sheets of 75g/m

A5 148 x 210 mm (5.8 x 8.3 inches)

Statement 140 x 216 mm (5.5 x 8.5 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

2

2

(20 lb) paper

2

(20 lb) paper.

Executive(JIS) 216 x 330 mm (8.5 x 13 inches)

DPostcard (JIS) 148 x 200 mm (5.8 x 7.9 inches)

16K 197 x 273 mm (7.75 x 10.75 inches)

Envelope #10

Envelope Monarch #7-3/4

Envelope C5 ISO

Envelope DL ISO

Envelope B5 ISO

3

3

3

3

3

105 x 241 mm (4.1 x 9.5 inches)

98 x 191 mm (3.9 x 7.5 inches)

162 x 229 mm (6.4 x 9.0 inches)

110 x 220 mm (4.3 x 8.7 inches)

176 x 250 mm (6.7 x 9.8 mm)

Custom Minimum: 76 x 127 mm (3 x 5 inches)

Maximum: 216 x 356 mm (8.5 x 14
inches)

1

The MFP supports a wide range of sizes. Check the MFP software for supported sizes.

2

Capacity can vary depending on paper weight and thickness, as well as environmental conditions.

3

Face-up delivery only.

14 Chapter 1 Product information ENWW

Table 1-7 Stapler part of the optional stapler/stacker supported sizes and weights

Size Dimensions Weight Capacity

2

Letter 216 x 279 mm (8.5 x 11 inches)

A4

Legal 216 x 356 mm (8.5 x 14 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

Executive(JIS) 216 x 330 mm (8.5 x 13 inches)

210 x 297 mm (8.3 x 11.7 inches)

For plain media: 60 to 120g/m
(16 to 32 lb)

For thick media: 128 to 199g/

2

m

(34 to 53 lb)

For plain media: 30 sheets of 75g/

2

m

(20 lb) paper

For glossy media: 20 sheets

For thick media: the stack height
must not exceed 7 mm (0.27 inch)

Table 1-8 ADF supported sizes and weights

Size Dimensions Weight Capacity

Letter 216 x 279 mm (8.5 x 11 inches)

A4

A5 148 x 210 mm (5.8 x 8.3 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

210 x 297 mm (8.3 x 11.7 inches)

General media specifications

For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print
Media Guide (available at

Category Specifications

Acid content 5.5 pH to 8.0 pH

Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils)

Curl in ream Flat within 5 mm (0.02 in)

Cut edge conditions Cut with sharp blades with no visible fray.

Fusing compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 200°

Grain Long grain

http://www.hp.com/support/ljpaperguide) .

C (392°F) for 0.1 second.

60 to 120g/m2 (16 to 32 lb) 50 sheets of 75g/m2 (20 lb) paper

Moisture content 4% to 6% by weight

Smoothness 100 to 250 Sheffield

Media considerations

Envelopes

Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes

ENWW Media specifications 15

depends upon the quality of the envelopes. When selecting envelopes, consider the following
components:

Weight: The weight of the envelope paper should not exceed 105g/m

●

occur.

Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl, and

●

should not contain air.

Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.

●

Temperature: You should use envelopes that are compatible with the heat and pressure of the

●

printer.

Size: You should use only envelopes within the following size ranges.

●

Minimum: 76 x 127 mm (3 x 5 inches)

◦

Maximum: 216 x 356 mm (8.5 x 14 inches)

◦

NOTE: Use only tray 1 or the optional envelope feeder to print envelopes. You might experience some

jams when using any media with a length less than 178 mm (7 inches). This might be caused by paper
that has been affected by environmental conditions. For optimum performance, make sure you are
storing and handling the paper correctly. Also, choose envelopes in the printer driver.

Envelopes with double side seams

Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal
seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner
of the envelope as illustrated below.

2

(28 lb) or jamming might

1 Acceptable envelope construction

2 Unacceptable envelope construction

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause
wrinkling, creasing, or even jams and might even damage the fuser.

16 Chapter 1 Product information ENWW

Envelope margins

The following gives typical address margins for a commercial #10 or DL envelope.

Type of address Top margin Left margin

Return address 15 mm (0.6 inch) 15 mm (0.6 inch)

Delivery address 51 mm (2.0 inches) 89 mm (3.5 inches)

NOTE: For the best print quality, position margins no closer than 15 mm (0.6 inch) from the edges of

the envelope. Avoid printing over the area where the envelope's seams meet.

Envelope storage

Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is
trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.

Labels

CAUTION: To avoid damaging the MFP, use only labels recommended for laser printers. Never print

on the same sheet of labels more than once or print on a partial sheet of labels.

Label construction

When selecting labels, consider the quality of each component:

Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing

●

temperature.

Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets

●

with spaces between the labels, causing serious jams.

Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction.

●

Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

●

NOTE: Choose labels in the printer driver.

Transparencies

Transparencies used in the printer must be able to withstand 200°C (392°F), the printer's fusing
temperature.

CAUTION: To avoid damaging the MFP, use only transparencies recommended for use in HP

LaserJet printers, such as HP-brand transparencies.

NOTE: Choose transparencies in the printer driver.

Card stock and heavy media

You can print many types of card stock from the paper input tray, including index cards and postcards.
Some card stock performs better than others because its construction is better suited for feeding through
a laser printer.

ENWW Media specifications 17

For optimum printer performance, do not use paper heavier than 157g/m2 (42 lb). Paper that is too heavy
might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive
mechanical wear.

NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if

you use paper with a smoothness rating of 100-180 Sheffield.

Card stock construction

Smoothness: 135-157g/m

●

Sheffield. 60-135g/m

Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.

●

Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

●

Sizes: Only use card stock within the following size ranges:

●

Minimum: 76 x 127 mm (3 x 5 in.)

◦

Maximum: 216 x 356 mm (8.5 x 14.0 in.)

◦

Card stock guidelines

Set margins at least 2 mm (0.08 in.) away from the edges.

2

2

(36-42 lb) card stock should have a smoothness rating of 100-180

(16-36 lb) card stock should have a smoothness rating of 100-250 Sheffield.

Letterhead and preprinted forms

Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed.
Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser
modes that are available on some printer models in order to achieve adequate toner adhesion.

NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot

be observed when printing on plain paper. However, this variation is obvious when printing on preprinted
forms because the lines and boxes are already placed on the page.

To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following
guidelines:

Avoid using low-temperature inks (the kind used with some types of thermography).

●

Use preprinted forms and letterhead paper that have been printed by offset lithography or

●

engraving.

Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release

●

undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or
oil-based inks meet this requirement.

When the form is preprinted, be careful not to change the moisture content of the paper, and do

●

not use materials that change the paper's electrical or handling properties. Seal the forms in
moisture-proof wrap to prevent moisture changes during storage.

Avoid processing preprinted forms that have a finish or coating.

●

Avoid using heavily embossed or raised-letterhead papers.

●

Avoid papers that have heavily textured surfaces.

●

Avoid using offset powders or other materials that prevent printed forms from sticking together.

●

18 Chapter 1 Product information ENWW

Select the correct fuser mode

The device automatically adjusts the fuser mode based on the media type to which the tray is set. For
example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the
toner adhere better to the page, but transparencies need a lower fuser-mode setting to avoid damage
to the device. The default setting generally provides the best performance for most print-media types.

The fuser mode can be changed only if the media type has been set for the tray that you are using. After
the media type has been set for the tray, then the fuser mode for that type can be changed on the

Administration menu in the Print Quality submenu at the device control panel. See
on page 71.

NOTE: Using the High 1 or High 2 fuser mode setting improves the ability of the toner to adhere to

paper, but it might cause other problems, such as excessive curl. The device might print at a slower
speed when the fuser mode is set to High 1 or High 2. The table below describes the ideal fuser mode
setting for supported media types.

Media type Fuser mode setting

Plain Normal

Preprinted Normal

Letterhead Normal

Transparency Low 2

Prepunched Normal

Print Quality menu

Labels Normal

Bond Normal

Recycled Normal

Color Normal

Light Low 1

Card stock Normal

Rough High 1

Envelope Normal

To reset the fuser modes to the default settings, touch the Administration menu at the device control
panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes.

ENWW Media specifications 19

20 Chapter 1 Product information ENWW

2 Installation

This chapter contains information about the following topics:

Site preparation

●

Installation checklist

●

Optional output and input devices

●

Connect to a computer or network

●

Device software

●

Network configuration

●

Security features

●

ENWW 21

Site preparation

Below are recommendations for the printer location and placement.

Operating environment

The printer must be kept in a proper location to maintain the performance level that has been set at the
factory.

The printer must have the required clearance around it.

Figure 2-1 Printer dimensions

863.6 mm
34 inches

546 mm

21.5 inches

122 mm

4.8 inches

109.2 cm
43 inches

419.1 mm

16.5 inches

787m m

30 inches

Place the MFP in a location that offers the following:

A well-ventilated, dust-free area

●

A constant temperature and humidity (Do not install near water sources, humidifiers, air

●

conditioners, refrigerators, or other major appliances.)

A hard, level surface (not more than a 2° angle)

●

Keep the MFP away from the following:

Direct sunlight, dust, open flames, or water

●

Direct flow of exhaust from air ventilation systems

●

Magnets and devices that emit a magnetic field

●

22 Chapter 2 Installation ENWW

Areas subject to vibration

●

Walls or other objects. There must be enough space around the printer for proper access and

●

ventilation

ENWW Site preparation 23

Installation checklist

When setting up the MFP for the first time, perform the following tasks to ensure that the MFP is installed
correctly.

Table 2-1 Installation checklist

Task Details

Connect the MFP to an adequate power source. The MFP requires a minimum of 15 amps for 110-volt

models or 8 amps for 220-volt models. Do not connect the
MFP to a power strip or to an uninterruptible power supply
(UPS). Attaching other devices to the same power source
can cause intermittent problems.

Install the MFP in a location that has enough space. Make sure that all sides of the MFP are easily accessible.

Place the MFP on a sturdy, level surface. Place the MFP on a hard surface so it does not shift when

Install media in tray 2 and install the print cartridge. Use media that meets HP specifications. See the HP

Connect the network cable to the HP Jetdirect port on the

left side of the MFP. Also connect the fax line if an
HP LaserJet analog fax accessory 300 is installed.

Move the scanner shipping lock to the unlocked position. Raise the ADF. The scanner shipping lock is to the left of

Set the correct language, date, and time. During initial setup, follow the directions on the control

If the space around the MFP is too tight, clearing jams and
servicing the MFP are more difficult.

opening and closing the MFP components. If the MFP is
on a cabinet/stand, make sure that the feet are level and
stable.

LaserJet Printer Family Print Media Guide, which is
available for download in .PDF format at

http://www.hp.com/support/ljpaperguide.

Be sure to remove the sealing tape from the print
cartridge. It is possible to insert the print cartridge without
removing the sealing tape, but an error message appears
on the control-panel display.

The fax should be connected to a single analog telephone
line that will be used for the fax only and not shared with
a telephone or other device.

the scanner glass. Move the switch toward the front of the
MFP to unlock it.

panel when prompted to set the language, date and time.

To change the language after initial setup, touch

Administration, Device Behavior, and Language. Then

select the desired language from a list.

To change the current date and time after initial setup,
touch Administration, Time/Scheduling, and Date/Time.

Prepare the MFP for digital sending by configuring the

e-mail gateways.

If a fax accessory is installed, configure it for sending and

receiving faxes.

From the Home screen, touch Administration, Initial

Setup, E-mail Setup, Find Send Gateways, and OK. If

auto-discovery does not find the e-mail gateways, obtain
the addresses from your network administrator and
manually configure these on the MFP.

Use the Fax Wizard to set up the fax for the first time. To
make changes later, use the following procedure:

From the Home screen, touch Administration, Initial

Setup, Fax Setup, and Required Settings. Provide the

date, time, location, and fax-header information. See
details in the HP LaserJet Analog Fax Accessory 300
User Guide.

24 Chapter 2 Installation ENWW

Table 2-1 Installation checklist (continued)

Task Details

Print the Configuration page to verify that the MFP is able

to print.

Verify that each of the following items is listed on the

Configuration page:

The LDAP Gateway Address

●

The SMTP Gateway Address

●

All optional devices

●

If a fax accessory is installed, the Modem Status

●

should indicate “Operational/Enabled.”

On the embedded Jetdirect page, make sure that the

●

IP address is valid and that the Status indicates “I/O
Card Ready.”

Make a copy by using the scanner glass to verify that the

scanner is working.

Make a copy by using the ADF to verify that it is working.

If a fax accessory is installed, send a test fax to verify that

it is set up correctly.

Digitally send a document by using the e-mail feature.

Send a print job to the MFP from a computer to verify that

the printer driver software is installed correctly.

From the Home screen, touch Administration,

Information, Configuration Page,Configuration Page, and
Print.

Make sure that all users are aware of the user-training CD

that came with the MFP.

ENWW Installation checklist 25

Optional output and input devices

Several paper-handling devices are available for the MFP.

A 3-bin mailbox

●

A stapler/stacker

●

Up to three 500-sheet feeders

●

An envelope feeder

●

A cabinet/stand (use with the optional 500-sheet feeders)

●

Each of these accessories comes with an installation guide that explains how to install it. After installing
an accessory, print a Configuration page to verify that the accessory was installed successfully. If the
accessory is installed correctly, it is listed on the Configuration page in the section for Paper trays and
options.

26 Chapter 2 Installation ENWW

Connect to a computer or network

The MFP has five ports for connecting to a computer or a network. The ports are at the left, rear corner
of the MFP.

1

2

3

4

1 EIO slot

2 Network connection (embedded HP Jetdirect print server)

3 High-speed USB 2.0 device port

4 Telephone-line connection (for the optional analog-fax accessory)

USB configuration

This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.

Figure 2-2 USB connection

1 USB connector

2 USB port (type B)

ENWW Connect to a computer or network 27

Network connection

When installing the MFP on a network, connect the network cable to the embedded HP Jetdirect print
server before installing the MFP software.

For complete information about installing the MFP on a network, see the network installation guide that
was included with the MFP.

Fax connection

The HP LaserJet M4349x MFP comes with an HP LaserJet analog fax accessory 300 already installed.
Microsoft
provides digital faxing services, and the Send Fax driver, which allows you to use a computer to send
a fax through the MFP.

For complete instructions for configuring the fax accessory and for using the fax features, see the
HP LaserJet Analog Fax Accessory 300 User Guide. This guide is included on the software CD that
comes with the MFP.

®

Windows® users can also install the optional HP Digital Sending Software (HP DSS), which

Analog faxing

When the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone fax
machine.

Connecting the fax accessory to a phone line

When connecting the fax accessory to a phone line, ensure that the phone line being used for the fax
accessory is a dedicated line that is not used by any other devices. Also, this line should be an analog
line because the fax will not function correctly if it is connected to some digital PBX systems. If you are
not sure whether you have an analog or digital phone line, contact your telecom provider.

NOTE: HP recommends using the phone cord that comes with the fax accessory to ensure that the

accessory functions correctly.

Follow these instructions to connect the fax accessory to a phone jack.

1. Locate the phone cord that is included with the fax accessory kit. Connect one end of the phone

cord into the fax accessory phone jack that is on the formatter. Push the connector until it clicks.

CAUTION: Be sure to connect the phone line to the fax accessory port , which is near the bottom

of the formatter. Do not connect the phone line to the HP Jetdirect LAN port, which is nearer the
top of the formatter.

2. Connect the other end of the phone cord into the phone jack on the wall. Push the connector until

it clicks or until it is firmly seated. Because different types of connectors are used in different
countries/regions, the connector might not make an audible click.

28 Chapter 2 Installation ENWW

Configuring and using the fax features

Before you can use the fax features, you must configure them in the control-panel menus. For complete
information about configuring and using the fax accessory, and for information about troubleshooting
problems with the fax accessory, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is
provided with the fax accessory.

Use the Send Fax driver to send a fax from a computer without going to the MFP control panel. See the
HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide for more information.

The HP LaserJet Analog Fax Accessory 300 User Guide and the HP LaserJet MFP Analog Fax
Accessory 300 Send Fax Driver Guide are both available on the MFP software CD.

Digital faxing

Digital faxing is available when you install the optional HP Digital Sending Software. For information
about ordering this software, go to

With digital faxing, the MFP does not need to be connected directly to a phone line. Instead, the MFP
can send a fax in one of three ways:

LAN fax sends faxes through a third-party fax provider.

●

Microsoft Windows 2000 fax is a fax modem and Digital Sender Module on a computer that allows

●

the computer to operate as a turnkey gateway fax.

Internet fax uses an Internet fax provider to process faxes, and the fax is delivered on a traditional

●

fax machine or sent to the user’s e-mail.

http://www.hp.com/go/ljm4349mfp_software.

For complete information about using digital faxing, see the documentation that is provided with the
HP Digital Sending Software.

ENWW Connect to a computer or network 29

Device software

The printing-system software is only available for download from the Web. See the getting started guide
for installation instructions.

The printing system includes software for end users and network administrators, and printer drivers for
access to the features and communication with the computer.

NOTE: For a list of printer drivers and updated software, go to http://www.hp.com/go/
ljm4349mfp_software.

Supported operating systems

The printing-system software runs on the following operating systems:

Microsoft Windows 98 and Windows Millennium Edition (Me)

●

Microsoft Windows NT 4.0 (printer driver only)

●

Microsoft Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008

●

Macintosh OS X V10.3, V10.4, and later

●

The most recent printer drivers for all the supported operating systems are available at

http://www.hp.com/support/ljm4349mfp. If you do not have access to the Internet, contact your dealer

to obtain the most recent software.

The following table lists the available software for the HP LaserJet M4349x MFP.

Software Windows 98/Me Windows

2000/XP/
Server 2003

Windows Installer x x

1

PCL 5

PCL 6 x x

PostScript emulation x x x

HP Web Jetadmin

Macintosh Installer x

Macintosh PostScript Printer
Description (PPD) files

IBM drivers

Model scripts

1

Install by using the Add Printer wizard.

2

Available only on the World Wide Web.

2

2

2

x x

x x

x

x

x

Mac OS UNIX/Linux OS/2

NOTE: You can also purchase the optional HP Digital Sending Software, which provides digital-fax

capability. For more information, go to http://www.hp.com/support/ljm4349mfp.

30 Chapter 2 Installation ENWW

Supported operating systems

The device supports the following operating systems:

Full software installation

Windows XP (32-bit and 64-bit)

●

Windows Server 2003 (32-bit and 64-bit)

●

Windows Server 2008 (32-bit and 64-bit)

●

Windows 2000

●

Mac OS X V10.3, V10.4, and later

●

Printer driver only

Linux (Web only)

●

UNIX model scripts (Web only)

●

NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported.

ENWW Device software 31

Select the correct printer driver

Printer drivers allow you to gain access to the features of the device and allow the computer to
communicate with the device (using a printer language). Check the installation notes and readme files
on the CD for additional software and languages.

The device uses the PCL 5, PCL 6, and PostScript 3 emulation printer description language (PDL)
drivers.

Use the PCL 6 printer driver for the best overall performance.

●

Use the PCL 5 printer driver for general office printing.

●

Use the PS driver for printing from PostScript-based programs, for compatibility with PostScript

●

Level 3 needs, or for PS flash font support.

Operating system

Windows 2000

Windows XP (32-bit)

Windows Server 2003 (32-bit)

Windows Server 2003 (64-bit)

Mac OS X V10.3 and later

1

Not all features are available from all drivers or operating systems.

2

For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL5 driver from http://www.hp.com/go/

ljm4349mfp_software.

3

For Windows XP (64-bit), download the PCL6 driver from http://www.hp.com/go/ljm4349mfp_software.

1

2

3

The printer drivers include online Help that has instructions for common printing tasks and also describes
the buttons, checkboxes, and drop-down lists that are in the printer driver.

Universal printer drivers

The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation
and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing
system administrator with tools to manage devices more effectively. The Universal Print Driver is
included on the device CD, under the Optional Software section. For more information, go to

www.hp.com/.

PCL5 PCL6 PS3 emulation

Driver Autoconfiguration

The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and Windows XP
feature automatic discovery and driver configuration for device accessories at the time of installation.
Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper
trays, and dual inline memory modules (DIMMs).

32 Chapter 2 Installation ENWW

Update Now

If you have modified the device configuration since installation, the driver can be automatically updated
with the new configuration. In the Properties dialog box (see
on the Device Settings tab, click the Update Now button to update the driver.

HP Driver Preconfiguration

HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and
distribute HP software in managed corporate printing environments. Using HP Driver Preconfiguration,
information technology (IT) administrators can preconfigure the printing and default settings for
HP printer drivers before installing the drivers in the network environment. For more information, see
the HP Driver Preconfiguration Support Guide, which is available at

Priority for print settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program

●

you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program

●

you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.

Open the printer drivers on page 34),

www.hp.com/.

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open

●

the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.

Default printer driver settings: The default printer driver settings determine the settings used in

●

all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.

Printer control panel settings: Settings changed at the printer control panel have a lower priority

●

than changes made anywhere else.

ENWW Device software 33

Open the printer drivers

Operating System To change the settings for all

print jobs until the software
program is closed

Windows 2000, XP,
Server 2003, and
Server 2008

Mac OS X V10.3,
V10.4, and later

1. On the File menu in the

software program, click

Print.

2. Select the driver, and then

click Properties or
Preferences.

The steps can vary; this
procedure is most common.

1. On the File menu, click

Print.

2. Change the settings that

you want on the various
pop-up menus.

To change the default settings
for all print jobs

1. Click Start, click Settings,

and then click Printers or
Printers and Faxes.

2. Right-click the driver icon,

and then select Printing
Preferences.

1. On the File menu, click

Print.

2. Change the settings that

you want on the various
pop-up menus.

3. On the Presets pop-up

menu, click Save as and
type a name for the preset.

These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.

To change the device
configuration settings

1. Click Start, click Settings,

and then click Printers or
Printers and Faxes.

2. Right-click the driver icon,

and then select

Properties.

3. Click the Device Settings

tab.

1. In the Finder, on the Go

menu, click Applications.

2. Open Utilities, and then

open Printer Setup Utility.

3. Click on the print queue.

4. On the Printers menu, click

Show Info.

5. Click the Installable

Options menu.

NOTE: Configuration settings

might not be available in Classic
mode.

34 Chapter 2 Installation ENWW

Software for Macintosh computers

The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the HP Printer Utility for use with Macintosh computers.

For network connections, use the embedded Web server (EWS) to configure the device.

The printing system software includes the following components:

PostScript Printer Description (PPD) files

●

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device
features. Use the Apple PostScript printer driver that comes with the computer.

HP Printer Utility

●

Use the HP Printer Utility to set up device features that are not available in the printer driver:

Name the device.

◦

Assign the device to a zone on the network.

◦

Assign an internet protocol (IP) address to the device.

◦

Download files and fonts.

◦

Configure the device for IP or AppleTalk printing.

◦

You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is
connected to a TCP/IP-based network.

NOTE: The HP Printer Utility is supported for Mac OS X V10.3 or later.

Remove software from Macintosh operating systems

To remove the software from a Macintosh computer, drag the PPD files to the trash can.

ENWW Device software 35

Utilities

The device is equipped with several utilities that make it easy to monitor and manage the device on a
network.

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your
intranet, and it should be be installed only on the network administrator’s computer.

NOTE: HP Web Jetadmin 10.0 or later is required for full support of this product.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems,

www.hp.com/.

visit

When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating
to the HP Web Jetadmin host.

Embedded Web server

The device is equipped with an embedded Web server, which provides access to information about
device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer or Netscape Navigator.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a network­connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,

Use information pages on page 77.)

see

For a complete explanation of the features and functionality of the embedded Web server, see

Embedded Web server on page 36.

Other components and utilities

Windows Macintosh OS

Software installer — automates the printing system

●

installation

Online Web registration

●

PostScript Printer Description files (PPDs) — use with the

●

Apple PostScript drivers that come with the Mac OS

The HP Printer Utility — change device settings, view

●

status, and set up printer-event notification from a Mac.
This utility is supported for Mac OS X V10.3 and later.

36 Chapter 2 Installation ENWW

Network configuration

You might need to configure certain network parameters on the device. You can configure these
parameters in the following locations:

Installation software

●

Device control panel

●

Embedded Web server

●

Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh)

●

NOTE: For more information about using the embedded Web server, see Embedded Web server

on page 36

For more information on supported networks and network configuration tools, see the HP Jetdirect Print
Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is
installed.

This section contains the following information about configuring network parameters:

Configure TCP/IPv4 parameters

●

Configure TCP/IPv6 parameters

●

Disable network protocols (optional)

●

HP Jetdirect EIO print servers

●

Configure TCP/IPv4 parameters

If your network doesn't provide automatic IP addressing through DHCP, BOOTP, RARP, or another
method, you might need to enter the following parameters manually before you can print over the
network:

IP address (4 bytes)

●

Subnet mask (4 bytes)

●

Default gateway (4 bytes)

●

Change the IP address

You can view the current IP address of the device from the control-panel Home screen by touching

Network Address.

Use the following procedure to change the IP address manually.

1. Scroll to and touch Administration.

2. Scroll to and touch Initial Setup.

3. Touch Networking and I/O.

4. Touch Embedded Jetdirect.

5. Touch TCP/IP.

ENWW Network configuration 37

6. Touch IPV4 Settings.

7. Touch Config Method.

8. Touch Manual.

9. Touch Save.

10. Touch Manual Settings.

11. Touch IP Address.

12. Touch the IP Address text box.

13. Use the touchscreen keypad to type the IP address.

14. Touch OK.

15. Touch Save.

Set the subnet mask

1. Scroll to and touch Administration.

2. Scroll to and touch Initial Setup.

3. Touch Networking and I/O.

4. Touch Embedded Jetdirect.

5. Touch TCP/IP.

6. Touch IPV4 Settings.

7. Touch Config Method.

8. Touch Manual.

9. Touch Save.

10. Touch Manual Settings.

11. Touch Subnet Mask.

12. Touch the Subnet Mask text box.

13. Use the touchscreen keypad to type the subnet mask.

14. Touch OK.

15. Touch Save.

Set the default gateway

1. Scroll to and touch Administration.

2. Scroll to and touch Initial Setup.

3. Touch Networking and I/O.

4. Touch Embedded Jetdirect.

38 Chapter 2 Installation ENWW

5. Touch TCP/IP.

6. Touch IPV4 Settings.

7. Touch Config Method.

8. Touch Manual.

9. Touch Save.

10. Touch Manual Settings.

11. Touch Default Gateway.

12. Touch the Default Gateway text box.

13. Use the touchscreen keyboard to type the default gateway.

14. Touch OK.

15. Touch Save.

Configure TCP/IPv6 parameters

For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Print Server
Administrator's Guide.

Disable network protocols (optional)

By factory default, all supported network protocols are enabled. Disabling unused protocols has the
following benefits:

It decreases device-generated network traffic.

●

It prevents unauthorized users from printing to the device.

●

It provides only pertinent information on the configuration page.

●

It allows the device control panel to display protocol-specific error and warning messages.

●

Disable IPX/SPX

NOTE: Do not disable this protocol in Windows-based systems that print to the printer through IPX/

SPX.

1. Scroll to and touch Administration.

2. Scroll to and touch Initial Setup.

3. Touch Networking and I/O.

4. Touch Embedded Jetdirect.

5. Touch IPX/SPX.

6. Touch Enable.

7. Touch Off.

8. Touch Save.

ENWW Network configuration 39

Disable AppleTalk

1. Scroll to and touch Administration.

2. Scroll to and touch Initial Setup.

3. Touch Networking and I/O.

4. Touch Embedded Jetdirect.

5. Touch AppleTalk.

6. Touch Enable.

7. Touch Off.

8. Touch Save.

Disable DLC/LLC

1. Scroll to and touch Administration.

2. Scroll to and touch Initial Setup.

3. Touch Networking and I/O.

4. Touch Embedded Jetdirect.

5. Touch DLC/LLC.

6. Touch Enable.

7. Touch Off.

8. Touch Save.

HP Jetdirect EIO print servers

HP Jetdirect print servers (network cards) can be installed in the EIO slot. Supported networking features
depend on the print server model. For available HP Jetdirect EIO print server models, go to

http://www.hp.com/go/jetdirect.

NOTE: Configure the card through the control panel, the printer installation software, or HP Web

Jetadmin. Refer to the HP Jetdirect print server documentation for more information.

40 Chapter 2 Installation ENWW

Security features

Several important security features are available for the MFP. Use the information in this section to
configure these features to meet the customer's needs.

Securing the embedded Web server

You can assign a password for access to the embedded Web server so that unauthorized users cannot
change the MFP settings.

1. Open the embedded Web server.

2. Click the Settings tab.

3. On the left side of the window, click Security.

4. Type the password next to New Password, and type it again next to Verify Password.

5. Click Apply. Make note of the password, and store it in a safe place.

Secure Disk Erase

You might need to protect deleted data from unauthorized access on the MFP hard drive. Secure Disk
Erase is a security feature that you can use to securely erase print and copy jobs from the hard drive.

Secure Disk Erase offers the following levels of disk security:

●

●

●

Data affected

Data affected (covered) by the Secure Disk Erase feature includes stored jobs, proof and hold jobs,
disk-based fonts, disk-based macros (forms), and temporary files that are created during the print and
copying process.

NOTE: Stored jobs will be securely overwritten only when they have been deleted through the

RETRIEVE JOB menu on the MFP after the appropriate erase mode has been set.

This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that
is used to store default settings, page counts, and similar data. This feature does not affect data that is
stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the
flash-based system boot RAM.

Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is removed,
but actual data is retained on the disk until it is overwritten by subsequent data-storage operations.
This is the fastest mode. Non-Secure Fast Erase is the default erase mode.

Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed identical
character pattern. This is slower than Non-Secure Fast Erase, but all data is overwritten. Secure
Fast Erase meets the U.S. Department of Defense 5220-22.M requirements for the clearing of disk
media.

Secure Sanitizing Erase. This level is similar to the Secure Fast Erase mode. In addition, data is
repetitively overwritten by using an algorithm that prevents any residual data persistence. This
mode will impact performance. Secure Sanitizing Erase meets the U.S. Department of Defense
5220-22.M requirements for the sanitization of disk media.

ENWW Security features 41

Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it
immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the
MFP cleans up temporary data for jobs after the erase mode has been changed.

Gaining access to Secure Disk Erase

Use HP Web Jetadmin to gain access to and set the Secure Disk Erase feature.

Additional Information

For additional information about the HP Secure Disk Erase feature, go to http://www.hp.com/go/

webjetadmin/.

Job-storage features

Several job-storage features are available for this MFP. These features include printing private jobs,
storing print jobs, quick-copying jobs, and proofing and holding jobs.

HP DSS authentication

Optional HP Digital Sending Software (HP DSS) for the MFP is available for purchase separately. The
software provides an advanced sending program that contains an authentication process. This process
requires users to type a user identification and a password before they can use any of the HP DSS
features that require authentication.

Locking the control-panel menus

To prevent someone from changing MFP configuration, you can lock the control-panel menus. This
prevents unauthorized users from changing the configuration settings such as the SMTP server. The
following procedure describes how to restrict access to the control-panel menus by using the HP Web
Jetadmin software.

1. Open the HP Web Jetadmin program.

2. Open the DEVICE MANAGEMENT folder in the drop-down list in the Navigation panel. Navigate

to the DEVICE LISTS folder.

3. Select the MFP.

4. In the Device Tools drop-down list, select Configure.

5. Select Security from the Configuration Categories list.

6. Type a Device Password.

7. In the Control Panel Access section, select Maximum Lock. This prevents unauthorized users

from gaining access to configuration settings.

Locking the formatter cage

You can place a Kensington lock on the formatter cage to prevent unauthorized access to components
on the formatter.

NOTE: A Kensington lock is typically used for locking laptop computers in order to prevent theft.

The following figure indicates where you should place the lock.

42 Chapter 2 Installation ENWW

ENWW Security features 43

44 Chapter 2 Installation ENWW

3 Manage and maintain the device

This chapter describes how to manage the printer:

Control-panel menus

●

Use information pages

●

Configure e-mail alerts

●

Use the embedded Web server

●

Use HP Web Jetadmin software

●

Use the HP Printer Utility for Macintosh

●

Manage supplies

●

Clean the device

●

Set the real-time clock

●

Upgrading the firmware

●

Calibrate the scanner

●

Calibrate the control panel

●

Disable Embedded Jetdirect I/O

●

Select the MFP language

●

ENWW 45

Control-panel menus

Use the control panel

The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons
and numeric keypad to control jobs and the device status. The LEDs indicate overall device status.

Control-panel layout

The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and
three light-emitting diode (LED) status lights.

1 Attention light The Attention light indicates that the device has a condition that requires

intervention. Examples include an empty paper tray or an error message
on the touchscreen.

2 Data light The Data light indicates that the device is receiving data.

3 Ready light The Ready light indicates that the device is ready to begin processing any

job.

4 Brightness-adjustment dial Turn the dial to control the brightness of the touchscreen.

5 Touchscreen graphical display Use the touchscreen to open and set up all device functions.

6 Numeric keypad Allows you to type numeric values for number of copies required and other

7 Sleep button If the device is inactive for a long period of time, it automatically enters a

8 Reset button Resets the job settings to factory or user-defined default values.

9 Stop button Stops the active job. While stopped, the control panel shows the options for

10 Start button Begins a copy job, starts digital sending, or continues a job that has been

numeric values.

sleep mode. To place the device into sleep mode or to reactivate the device,
press the Sleep button.

the stopped job (for example, if you press the Stop button while the device
is processing a print job, the control panel message prompts you to cancel
or resume the print job).

interrupted.

46 Chapter 3 Manage and maintain the device ENWW

Home screen

The home screen provides access to the device features, and it indicates the current status of the device.

NOTE: Depending on how the system administrator has configured the device, the features that

appear on the home screen can vary.

1 Features Depending on how the system administrator has configured the device, the features that appear

2 Device status line The status line provides information about the overall device status. Various buttons appear in

3 Copy count The copy count box indicates the number of copies that the device is set to make.

4 Help button Touch the Help button to open the embedded help system.

5 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.

in this area can include any of the following items:

Copy

●

Fax

●

E-mail

●

Secondary E-mail

●

Network Folder

●

Job Storage

●

Workflow

●

Supplies Status

●

Administration

●

this area, depending on the current status. For a description of each button that can appear in
the status line, see

Buttons on the touchscreen on page 48.

6 Sign Out Touch Sign Out to sign out of the device if you have signed in for access to restricted features.

After you sign out, the device restores all options to the default settings.

7 Network Address Touch Network Address to find information about the network connection.

8 Date and time The current date and time appear here. The system administrator can select the format that

the device uses to show the date and time, for example 12-hour format or 24-hour format.

ENWW Control-panel menus 47

Buttons on the touchscreen

The status line on the touchscreen provides information about the status of the device. Various buttons
can appear in this area. The following table describes each button.

Home button. Touch the home button to go to the Home screen from any other screen.

Start button. Touch the Start button to begin the action for the feature that you are using.

NOTE: The name of this button changes for each feature. For example, in the Copy feature, the button

is named Start Copy.

Stop button. If the device is processing a print or fax job, the Stop button appears instead of the Start
button. Touch the Stop button to halt the current job. The device prompts you to cancel the job or to resume
it.

Error button. The error button appears whenever the device has an error that requires attention before
it can continue. Touch the error button to see a message that describes the error. The message also has
instructions for solving the problem.

Warning button. The warning button appears when the device has a problem but can continue
functioning. Touch the warning button to see a message that describes the problem. The message also
has instructions for solving the problem.

Help button. Touch the help button to open the built-in online Help system. For more information, see

Control-panel help system on page 48.

Control-panel help system

The device has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help button (

) in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by touching the buttons in the menu.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options
for that screen.

If the device alerts you of an error or warning, touch the error (
message that describes the problem. The message also contains instructions to help solve the problem.

Navigate the Administration menu

From the Home screen, touch Administration to open the menu structure. You might need to scroll to
the bottom of the Home screen to see this feature.

The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch
the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains
sub-menus. Continue opening the structure until you reach the option that you want to configure. To
return to the previous level, touch Back.

To exit the Administration menu, touch the Home button (

) or warning ( ) button to open a

) in the upper-left corner of the screen.

48 Chapter 3 Manage and maintain the device ENWW

The device has built-in Help that explains each of the features that are available through the menus.
Help is available for many menus on the right-hand side of the touchscreen. Or, to open the global Help
system, touch the Help button (

) in the upper-right corner of the screen.

The tables in the sections that follow indicate the overall structure of each menu.

Information menu

Use this menu to print information pages and reports that are stored internally on the device.

Table 3-1 Information menu

Menu item Sub-menu item Sub-menu item Values Description

Configuration/Status
Pages

Fax Reports Fax Activity Log Print (button) Contains a list of the faxes that have been

Administration Menu
Map

Configuration Page Print (button) A set of configuration pages that show the

Supplies Status
Page

Usage Page Print (button) Shows information about the number of

File Directory Print (button) A directory page that contains information for

Fax Call Report Fax Call Report Print (button) A detailed report of the last fax operation,

Thumbnail on Report Yes

When to Print Report Never auto print

Print (button) Shows the basic structure of the

Administration menu and current
administration settings.

current device settings.

Print (button) Shows the status of supplies such as

cartridges, maintenance kits, and staples.

pages that have been printed on each paper
type and size.

any mass-storage devices, such as flash
drives, memory cards, or hard disks, that are
installed in this device.

sent from or received by this device.

either sent or received.

Choose whether or not to include a thumbnail
of the first page of the fax on the report.

No (default)

After Any Fax Job

After Fax Send Jobs

After Any Fax Error

After Send Errors Only

After Receive Errors Only

Billing Codes Report

Blocked Fax List Print A list of phone numbers that are blocked from

Speed Dial List Print Shows the speed dials that have been set up

Print A list of billing codes that have been used for

outgoing faxes. This report shows how many
sent faxes were billed to each code.

sending faxes to this device.

for this device.

ENWW Control-panel menus 49

Table 3-1 Information menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

Sample Pages/Fonts PCL Font List Print A list of printer control language (PCL) fonts

that are currently available on the device.

PS Font List Print A list of PostScript (PS) fonts that are

Default Job Options menu

Use this menu to define the default job options for each function. If the user does not specify the job
options when creating the job, the default options are used.

Default Options for Originals

●

Default Copy Options

●

Default Fax Options

●

Default E-mail Options (for outgoing e-mail)

●

Default Send To Folder Options (for scans to the computer)

●

Default Print Options (for jobs sent from a computer)

●

Default Options for Originals

Table 3-2 Default Options for Originals menu

Menu item Values Description

currently available on the device.

Paper Size Select a paper size from the list. Select the paper size that is most often used for copy or scan

originals.

Number of Sides 1 Select whether copy or scan originals are most often single-sided or

2

Orientation Portrait Select the orientation that is most often used for copy or scan

Landscape

Optimize Text/Picture Manually Adjust Use this setting to optimize the output for a particular type of original:

Text

Photograph

Darkness Select a value.

Background Cleanup Adjust the value within the range. Increase the Background Cleanup setting to remove faint images

Sharpness Adjust the value within the range. Increase the Sharpness setting to clarify or soften the image.

double-sided.

originals. Select Portrait if the short edge is at the top or select

Landscape if the long edge is at the top.

text, pictures, or a mixture of both.

Select Manually Adjust to specify the mix of text and pictures.

from the background or to remove light background color.

50 Chapter 3 Manage and maintain the device ENWW

Default Copy Options

Table 3-3 Default Copy Options menu

Menu item Sub-menu item Values Description

Number of Copies Type the number of

copies. The factory
default setting is 1.

Number of Sides 1

2

Staple/Collate Staple None (default)

One left angled

Collate Off

On (default)

Edge-To-Edge Normal (recommended)

(default)

Edge-To-Edge Output

Set the default number of copies for a copy job.

Set the default number of sides for copies.

Set up options for stapling and collating sets of copies.

If collation is selected, the device prints a complete
copy before starting on the next copy. If collation is not
selected, the device prints the first page 1 of all copies,
then the second page, and so on.

If the original document is printed close to the edges,
use the Edge-To-Edge feature to avoid shadows that
can appear along the edges. Combine this feature with
the Reduce/Enlarge feature to ensure that the entire
page is printed on the copies.

ENWW Control-panel menus 51

Default Fax Options

Table 3-4 Fax Send menu

Menu item Sub-menu item Values Description

Resolution Standard (100x200dpi)

(default)

Fine (200x200dpi)

Superfine (300x300dpi)

Fax Header Prepend

Overlay

Table 3-5 Fax Receive menu

Menu item Values Description

Forward Fax Fax Forwarding

Change PIN

Stamp Received Faxes Enabled

Disabled (default)

To forward received faxes to another fax device, select Fax

Forwarding and Custom. Type the number of the other fax device into

the Fax Forwarding Number field. Set up a PIN to type every time you
use this menu. This is the same PIN that is used to access the Fax
Printing menu.

Add the date, time, sender’s phone number, and page number to
each page of the received.

Set the resolution for sent documents. Higher
resolution images have more dots per inch (dpi), so
they show more detail. Lower resolution images have
fewer dots per inch and show less detail, but the file
size is smaller.

Select the position of the fax header on the page.

Select Prepend to print the fax header above the fax
content and move the fax content down on the page.
Select Overlay to print the fax header over the top of
the fax content without moving the fax content down.
Using this option could prevent a single-page fax from
flowing onto another page.

Fit to Page Enabled

Disabled

Fax Paper Tray Select from the list of trays. Select the tray that holds the size and type of paper that you want to

Use this feature to shrink faxes that are larger than letter-size or A4­size so that they can fit onto a page of that size. If it this feature set
to Disabled, faxes larger than letter or A4 flow across multiple pages.

use for incoming faxes.

52 Chapter 3 Manage and maintain the device ENWW

Default E-mail Options

Use this menu to set default options for e-mails that are sent from the device.

Menu item Values Description

Document File Type PDF (default)

JPEG

TIFF

M-TIFF

Output Quality High (large file)

Medium (default)

Low (small file)

Resolution 75 DPI

150 DPI (default)

200 DPI

300 DPI

Color/Black Color scan (default)

Black/white scan

TIFF Version TIFF 6.0 (default)

TIFF (Post 6.0)

Select the file format for the e-mail.

Selecting higher quality for output increases the size of the
output file.

Select the resolution. Use a lower setting to create smaller
files.

Specify whether the e-mail will be in black or in color.

Use this feature to specify the TIFF version to use when saving
scanned files.

ENWW Control-panel menus 53

Default Send to Folder Options

Menu item Values Description

Color/Black Color scan

Black/white scan (default)

Document File Type PDF (default)

M-TIFF

TIFF

JPEG

TIFF version TIFF 6.0 (default)

TIFF (post 6.0)

Output Quality High (large file)

Medium (default)

Low (small file)

Resolution 75 DPI

150 DPI (default)

200 DPI

300 DPI

400 DPI

Specify whether the file will be in black or in color.

Select the file format for the file.

Specify the TIFF version to use when saving scanned files.

Choosing higher quality for output increases the size of the
output file.

Use this feature to select the resolution. Use a lower setting to
create smaller files.

600 DPI

54 Chapter 3 Manage and maintain the device ENWW

Default Print Options

Table 3-6 Default Print Options menu

Menu item Sub-menu item Values Description

Copies Per Job Type a value. Use this feature to set the default number of copies for

print jobs.

Default Paper Size (List of supported sizes.) Choose a paper size.

Default Custom Paper
Size

Print Sides 1-sided

2-Sided Format Book style

Unit of measure Millimeters

Inches

X Dimension Configure the width measurement for the Default

Y Dimension Configure the height measurement for the Default

2-sided

Flip style

Time/Scheduling menu

Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode.

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Configure the default paper size that is used when the
user selects Custom as the paper size for a print job.

Custom Paper Size.

Custom Paper Size.

Use this feature to select whether print jobs should be
single-sided or double-sided by default.

Use this feature to configure the default style for 2­sided print jobs. If Book style is selected, the back side
of the page is printed the right way up. This option is
for print jobs that are bound along the left edge. If Flip

style is selected, the back side of the page is printed

upside-down. This option is for print jobs that are bound
along the top edge.

ENWW Control-panel menus 55

Table 3-7 Time/Scheduling menu

Menu item Sub-menu item Sub-menu item Values Description

Date/Time Date Format YYYY/MMM/DD

Date Month

Day

Year

Time Format 12 hour (AM/PM)

Time Hour

Minute

AM

PM

Sleep Delay 1 minute

(default)

MMM/DD/YYYY

DD/MMM/YYYY

(default)

24 hour

20 minutes

30 minutes (default)

Use this feature to set the current date and
time, and to set the date format and time
format that are used to time-stamp outgoing
faxes.

Use this feature to select the time interval that
the device should remain inactive before
entering Sleep Mode.

45 minutes

1 hour (60 minutes)

Fax Printing Fax Printing Mode Store all received

faxes

Print all received
faxes

Use Fax Printing
Schedule

Change PIN

Management menu

Use this menu to set up global device-management options.

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

If you have concerns about the security of
private faxes, use this feature to store faxes
rather than having them automatically print by
creating a printing schedule.

For the fax printing schedule, the control
panel prompts you to select days and times
to print faxes.

Select Change PIN to change the PIN

number that users must provide to print faxes.

56 Chapter 3 Manage and maintain the device ENWW

Table 3-8 Management menu

Menu item Sub-menu item Values Description

Stored Job Management Quick Copy Job Storage

Limit

Quick Copy Job Held
Timeout

Sleep mode Disable

Manage Supplies Supply Low/Order

Threshold

Replace Black Cartridge Stop at low

Select the maximum
number of jobs to store

1 Hour

4 Hours

1 Day

1 Week

Use Sleep Delay (default)

Select a value in the
range.

Stop at out

Override at out (default)

Initial Setup menu

Use this menu to view and manage any jobs that are
stored on the device.

Use this feature to customize the sleep mode settings
for this device.

Select Use Sleep Delay to set the device to enter sleep
mode after the delay that is specified in the Time/

Scheduling menu.

Use this menu to carry out administrative supply
management tasks such as changing the threshold
when supplies should be ordered.

The Initial Setup menu contains the sub-menus shown:

Networking and I/O menu

●

Fax Setup menu

●

E-mail Setup menu

●

Send Setup menu

●

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Networking and I/O

Table 3-9 Networking and I/O

Menu item Sub-menu item Values Description

I/O Timeout Select a value in the

range. The factory default
setting is 15 seconds.

I/O timeout refers to the elapsed time before a print job
fails. If the stream of data that the device receives for
a print job gets interrupted, this setting indicates how
long the device will wait before it reports that the job
has failed.

ENWW Control-panel menus 57

Table 3-9 Networking and I/O (continued)

Menu item Sub-menu item Values Description

Parallel Input

NOTE: This item

appears only if an EIO
accessory is installed.

Embedded Jetdirect See Table 3-10 Jetdirect menus on page 58 for the list of options.

EIO <X> Jetdirect

High Speed No

Yes (default)

Advanced Functions Enabled (default)

Disabled

Use the High Speed setting to configure the speed that
the parallel port uses to communicate with the host.

Use the Advanced Functions setting to enable or
disable bidirectional parallel communication.

Table 3-10 Jetdirect menus

Menu item Sub-menu item Sub-menu item Values and Description

TCP/IP Enable Off: Disable the TCP/IP protocol.

On (default): Enable the TCP/IP protocol.

Host Name An alphanumeric string, up to 32 characters, used to

IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be

identify the device. This name is listed on the
HP Jetdirect configuration page. The default host name
is NPIxxxxxx, where xxxxxx is the last six digits of the
LAN hardware (MAC) address.

configured on the HP Jetdirect print server.

Bootp: Use BootP (Bootstrap Protocol) for automatic

configuration from a BootP server.

DHCP: Use DHCP (Dynamic Host Configuration

Protocol) for automatic configuration from a DHCPv4
server. If selected and a DHCP lease exists, DHCP

Release and DHCP Renew menus are available to set

DHCP lease options.

Auto IP: Use automatic link-local IPv4 addressing. An

address in the form 169.254.x.x is assigned
automatically.

Manual: Use the Manual Settings menu to configure

TCP/IPv4 parameters.

DHCP Release This menu appears if Config Method was set to

DHCP Renew This menu appears if Config Method was set to

DHCP and a DHCP lease for the print server exists.

No (default): The current DHCP lease is saved.

Yes: The current DHCP lease and the leased IP

address are released.

DHCP and a DHCP lease for the print server exists.

No (default): The print server does not request to renew

the DHCP lease.

Yes: The print server requests to renew the current

DHCP lease.

58 Chapter 3 Manage and maintain the device ENWW

Table 3-10 Jetdirect menus (continued)

Menu item Sub-menu item Sub-menu item Values and Description

Manual Settings (Available only if Config Method is set to Manual)

Configure parameters directly from the printer control
panel:

IP Address: The unique IP address of the printer

(n.n.n.n), where n is a value from 0 to 255.

Subnet Mask: The subnet mask for the printer

(m.m.m.m), where m is a value from 0 to 255.

Syslog Server: The IP address of the syslog server

used to receive and log syslog messages.

Default Gateway: The IP address of the gateway or

router used for communications with other networks.

Idle Timeout: The time period, in seconds, after which

an idle TCP print data connection is closed (default is
270 seconds, 0 disables the timeout).

Default IP Specify the IP address to default to when the print

Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS

Secondary DNS Specify the IP address (n.n.n.n) of a Secondary

IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the

Address Use this item to manually configure an IPv6 address.

DHCPV6 Policy Router Specified: The stateful auto-configuration

server is unable to obtain an IP address from the
network during a forced TCP/IP reconfiguration (for
example, when manually configured to use BootP or
DHCP).

Auto IP: A link-local IP address 169.254.x.x is set.

Legacy: The address 192.0.0.192 is set, consistent

with older HP Jetdirect devices.

Server.

Domain Name System (DNS) Server.

print server.

Off (default): IPv6 is disabled.

On: IPv6 is enabled.

Manual Settings: Use the Manual Settings menu to

enable and manually configure a TCP/ IPv6 address.

method to be used by the print server is determined by
a router. The router specifies whether the print server
obtains its address, its configuration information, or
both from a DHCPv6 server.

Router Unavailable: If a router is not available, the print

server should attempt to obtain its stateful
configuration from a DHCPv6 server.

Always: Whether or not a router is available, the print

server always attempts to obtain its stateful
configuration from a DHCPv6 server.

Primary DNS Use this item to specify an IPv6 address for a primary

DNS server that the print server should use.

ENWW Control-panel menus 59

Table 3-10 Jetdirect menus (continued)

Menu item Sub-menu item Sub-menu item Values and Description

Manual Settings Use this item to manually set IPv6 addresses on the

print server.

Enable: Select this item and choose On to enable

manual configuration, or Off to disable manual
configuration.

Address: Use this item to type a 32 hexadecimal digit

IPv6 node address that uses the colon hexadecimal
syntax.

Proxy Server Specifies the proxy server to be used by embedded

Proxy Port Type the port number used by the proxy server for

IPX/SPX Enable Off: Disable the IPX/SPX protocol.

Frame Type Selects the frame-type setting for your network.

applications in the device. A proxy server is typically
used by network clients for Internet access. It caches
Web pages, and provides a degree of Internet security,
for those clients.

To specify a proxy server, enter its IPv4 address or
fully-qualified domain name. The name can be up to
255 octets.

For some networks, you may need to contact your
Independent Service Provider (ISP) for the proxy
server address.

client support. The port number identifies the port
reserved for proxy activity on your network, and can be
a value from 0 to 65535.

On (default): Enable the IPX/SPX protocol.

Auto: Automatically sets and limits the frame type to

the first one detected.

EN_8023, EN_II, EN_8022, and EN_SNAP: Frame-

type selections for Ethernet networks.

AppleTalk Enable Off (default): Disable the AppleTalk protocol.

On: Enable the AppleTalk protocol.

DLC/LLC Enable Off (default): Disable the DLC/LLC protocol.

On: Enable the DLC/LLC protocol.

60 Chapter 3 Manage and maintain the device ENWW

Table 3-10 Jetdirect menus (continued)

Menu item Sub-menu item Sub-menu item Values and Description

Security Print Sec Page Yes: Prints a page that contains the current security

settings on the HP Jetdirect print server.

No (default): A security settings page is not printed.

Secure Web For configuration management, specify whether the

IPsec or Firewall Specify the IPsec or Firewall status on the print server.

Reset Security Specify whether the current security settings on the

Diagnostics Embedded Test This menu provides tests to help diagnose network

embedded Web server will accept communications
using HTTPS (Secure HTTP) only, or both HTTP and
HTTPS.

HTTPS Required: For secure, encrypted

communications, only HTTPS access is accepted. The
print server will appear as a secure site.

HTTP/HTTPS optional: Access using either HTTP or

HTTPS is permitted.

Keep: IPsec/Firewall status remains the same as

currently configured.

Disable: IPsec/Firewall operation on the print server is

disabled.

print server will be saved or reset to factory defaults.

No*: The current security settings are maintained.

Yes: Security settings are reset to factory defaults.

hardware or TCP/IP network connection problems.

Embedded tests help to identify whether a network fault
is internal or external to the device. Use an embedded
test to check hardware and communication paths on
the print server. After you select and enable a test and
set the execution time, you must select Execute to
initiate the test.

Depending on the execution time, a selected test runs
continuously until either the device is turned off, or an
error occurs and a diagnostic page is printed.

LAN HW Test CAUTION: Running this embedded test will erase

HTTP Test This test checks operation of HTTP by retrieving

your TCP/IP configuration.

This test performs an internal loopback test. An internal
loopback test will send and receive packets only on the
internal network hardware. There are no external
transmissions on your network.

Select Yes to choose this test, or No to not choose it.

predefined pages from the device, and tests the
embedded Web server.

Select Yes to choose this test, or No to not choose it.

ENWW Control-panel menus 61

Table 3-10 Jetdirect menus (continued)

Menu item Sub-menu item Sub-menu item Values and Description

SNMP Test This test checks operation of SNMP communications

by accessing predefined SNMP objects on the device.

Select Yes to choose this test, or No to not choose it.

Select All Tests Use this item to select all available embedded tests.

Select Yesto choose all tests. Select No to select
individual tests.

Data Path Test This test helps to identify data path and corruption

Execution Time [H] Use this item to specify the length of time (in hours) that

Execute No*: Do not initiate the selected tests.

Ping Test This test is used to check network communications.

Dest Type Specify whether the target device is an IPv4 or IPv6

Dest IP IPV4: Type the IPv4 address.

problems on an HP postscript level 3 emulation device.
It sends a predefined PS file to the device, However,
the test is paperless; the file will not print.

Select Yes to choose this test, or No to not choose it.

an embedded test will be run. You can select a value
from 1 to 60 hours. If you select zero (0), the test runs
indefinitely until an error occurs or device is turned off.

Data gathered from the HTTP, SNMP, and Data Path
tests is printed after the tests have completed.

Yes: Initiate the selected tests.

This test sends link-level packets to a remote network
host, then waits for an appropriate response. To run a
ping test, set the following items:

node.

IPV6: Type the IPv6 address.

Packet Size Specify the size of each packet, in bytes, to be sent to

the remote host. The minimum is 64 (default) and the
maximum is 2048.

Timeout Specify the length of time, in seconds, to wait for a

Count Specify the number of ping test packets to send for this

Print Results If the ping test was not set for continuous operation,

Execute Specify whether to initiate the ping test. Select Yes to

response from the remote host. The default is 1 and
the maximum is 100.

test. Select a value from 1 to 100. To configure the test
to run continuously, select 0.

you can choose to print the test results. Select Yes to
print results. If you select No (default), results are not
printed.

initiate the test, or No to not run the test.

62 Chapter 3 Manage and maintain the device ENWW

Table 3-10 Jetdirect menus (continued)

Menu item Sub-menu item Sub-menu item Values and Description

Ping Results Use this item to view the ping test status and results

using the control panel display. You can select the
following items:

Packets Sent Shows the number of packets (0 - 65535) sent to the

Packets Received Shows the number of packets (0 - 65535) received from

Percent Lost Shows the percent of ping test packets that were sent

RTT Min Shows the minimum detected roundtrip- time (RTT),

RTT Max Shows the maximum detected roundtrip- time (RTT),

RTT Average Shows the average round-trip-time (RTT), from 0 to

Ping In Progress Shows whether a ping test is in progress. Yes indicates

Refresh When viewing the ping test results, this item updates

remote host since the most recent test was initiated or
completed.

the remote host since the most recent test was initiated
or completed.

with no response from the remote host since the most
recent test was initiated or completed.

from 0 to 4096 milliseconds, for packet transmission
and response.

from 0 to 4096 milliseconds, for packet transmission
and response.

4096 milliseconds, for packet transmission and
response.

a test in progress, and No indicates that a test
completed or was not run.

the ping test data with current results. Select Yes to
update the data, or No to maintain the existing data.
However, a refresh automatically occurs when the
menu times out or you manually return to the main
menu.

ENWW Control-panel menus 63

Table 3-10 Jetdirect menus (continued)

Menu item Sub-menu item Sub-menu item Values and Description

Link Speed The link speed and communication mode of the print

server must match the network. The available settings
depend on the device and installed print server. Select
one of the following link configuration settings:

CAUTION: If you change the link setting, network

communications with the print server and network
device might be lost.

Auto (default): The print server uses auto-negotiation

to configure itself with the highest link speed and
communication mode allowed. If auto-negotiation fails,
either 100TX HALF or 10TX HALF is set depending on
the detected link speed of the hub/switch port. (A
1000T half-duplex selection is not supported.)

10T Half: 10 Mbps, half-duplex operation.

10T Full: 10 Mbps, Full-duplex operation.

100TX Half: 100 Mbps, half-duplex operation.

100TX Full: 100 Mbps, full-duplex operation.

100TX Auto: Limits auto-negotiation to a maximum link

speed of 100 Mbps.

1000TX Full: 1000 Mbps, full-duplex operation.

Print Protocols Use this item to print a page that lists the configuration

of the following protocols: IPX/SPX, Novell NetWare,
AppleTalk, DLC/LLC.

64 Chapter 3 Manage and maintain the device ENWW

Fax Setup

Table 3-11 Fax Setup menu

Menu item Sub-menu item Sub-menu item Values Description

Required Settings Location (Countries/regions

listed)

Date/Time

Fax Header
Information

PC Fax Send Disabled

Phone Number

Company Name

Enabled (default)

Configure the settings that are legally
required for outgoing faxes.

Use this feature to enable or disable PC Fax
Send. PC Fax Send enables users to send
faxes through the device from their
computers if they have the correct driver
installed.

ENWW Control-panel menus 65

Table 3-11 Fax Setup menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

Fax Send Settings Fax Dial Volume Off

Medium (default)

High

Error Correction
Mode

JBIG Compression Disabled

Maximum Baud Rate Select a value from

TCF T.30 Delay
Timer

TCF Extend Default (default)

Enabled (default)

Disabled

Enabled (default)

the list.

Default (default)

Custom

Custom

Use this feature to set the volume of the tones
that you hear while the device dials the fax
number.

When Error Correction Mode is enabled and
an error occurs during fax transmission, the
device sends or receives the error portion
again.

The JBIG Compression reduces fax­transmission time, which can result in lower
phone charges. However, using JBIG
Compression sometimes causes
compatibility problems with older fax
machines. If this occurs, turn off the JBIG
Compression.

Use this feature to set the maximum baud
rate for receiving faxes. This can be used as
a diagnostic tool for troubleshooting fax
problems.

This setting should be left at the default value
and only changed when directed by an HP
technical support agent. Adjustment
procedures associated with this setting are
beyond the scope of this guide.

This setting should be left at the default value
and only changed when directed by an HP
technical support agent. Adjustment
procedures associated with this setting are
beyond the scope of this guide.

Ring Frequency Select from a list. Select the interval between rings for incoming

faxes.

Dialing Mode Tone (default)

Pulse

Redial On Busy The range is between

0 and 9. The factory
default is 3 times.

Redial On No Answer Never (default)

Once

Twice

Redial Interval The range is between

1 and 5 minutes. The
factory default is 5
minutes.

Detect Dial Tone Enabled

Disabled (default)

Select whether the device should use tone or
pulse dialing.

Type the number of times the device should
attempt to redial if the line is busy.

Use this feature to specify the number of
times the device should attempt to dial if the
recipient fax number does not answer.

NOTE: Twice is available in locations other

than the United States and Canada.

Use this feature to specify the number of
minutes between dialing attempts if the
recipient number is busy or not answering.

Use this feature to specify whether the device
should check for a dial tone before sending a
fax.

66 Chapter 3 Manage and maintain the device ENWW

Table 3-11 Fax Setup menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

Dialing Prefix Off (default)

Custom

Billing Codes Off (default)

Custom

Minimum Length The range is between 1 and 16 digits. The default is 1 digit.

Fax Receive Settings Rings To Answer

Ring Interval Default (default)

Ringer Volume Off

Blocked Fax
Numbers

The range varies by

location. The factory
default is 2 rings.

Custom

Low (default)

High

Add Blocked
Numbers

Remove Blocked
Numbers

Clear All Blocked
Numbers

Type the fax number
to add.

Select a fax number
to remove.

No (default)

Yes

Use this feature to specify a prefix number
that must be dialed when sending faxes from
the device.

When billing codes are enabled, a prompt
appears that asks the user to enter the billing
code for an outgoing fax.

Use this feature to specify the number of rings
that must occur before the fax modem
answers.

Use this feature to control the time between
rings for incoming faxes.

Set the volume for the fax ring-tone.

Use this feature to add or delete numbers
from the blocked fax list. The blocked fax list
can contain up to 30 numbers. When the
device receives a call from one of the blocked
fax numbers, it deletes the incoming fax. It
also logs the blocked fax in the activity log
along with job-accounting information.

ENWW Control-panel menus 67

E-mail Setup

Use this menu to enable the e-mail feature and to configure basic e-mail settings.

NOTE: To configure advanced e-mail settings, use the embedded Web server. For more information,

Embedded Web server on page 36.

see

Table 3-12 E-mail Setup menu

Menu item Values Description

Address Validation On (default)

Off

Find Send Gateways Search the network for SMTP gateways that the device can use to

SMTP Gateway Enter a value. Specify the IP address of the SMTP gateway that is used to send e-

Test Send Gateway Test the configured SMTP gateway to see if it is functional.

This option enables the device to check e-mail syntax when you type
an e-mail address. Valid e-mail addresses require the "@" sign and
a ".".

send e-mail.

mail from the device.

Send Setup menu

Table 3-13 Send Setup menu

Menu item Values Description

Replicate MFP Enter a value (IP Address). Copy the local Send settings from one device to another.

Allow Transfer to New DSS Use this feature to allow the transfer of the device from one HP Digital

Allow Use of Digital Send Service This feature allows you to configure the device for use with an

Sending Software (DSS) server to another.

HP DSS is a software package that handles digital sending tasks such
as faxing, e-mail, and sending a scanned document to a network
folder.

HP Digital Sending Software (DSS) server.

Device Behavior menu

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Table 3-14 Device Behavior menu

Menu item Sub-menu item Sub-menu item Values Description

Language Select the language

from the list.

Key Press Sound On (default)

Off

68 Chapter 3 Manage and maintain the device ENWW

Use this feature to select a different language
for control-panel messages. When you select
a new language, the keyboard layout might
also change.

Use this feature to specify whether you hear
a sound when you touch the screen or press
buttons on the control panel.

Table 3-14 Device Behavior menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

Inactivity Timeout Type a value

between 10 and 300
seconds. The factory
default is 60
seconds.

Warning/Error
Behavior

Stapler/Stacker Staple None

Tray Behavior Use Requested Tray Exclusively (default)

Clearable Warnings On

Job (default)

Continuable Events Auto continue (10

seconds) (default)

Touch OK to
continue

Jam Recovery Auto (default)

On

Off

One

Staples Out Continue (default)

Stop

First

Use this feature to specify the amount of time
that elapses between any activity on the
control panel and the device resetting to the
default settings.

Use this feature to set the amount of time that
a clearable warning appears on the control
panel.

Use this option to configure the device
behavior when the device encounters certain
errors.

Use this feature to configure how the device
handles pages that are lost during a jam.

If the optional stapler/stacker is installed, use
this feature to set stapling characteristics for
the device.

Use this feature to control how the device
handles jobs that have specified a specific
input tray.

MBM-3
Configuration

Manually Feed
Prompt

PS Defer Media Enabled (default)

Use Another Tray Enabled (default)

Size/Type Prompt Display

Duplex Blank Pages Auto (default)

Operation Mode Function Separator

Always (default)

Unless Loaded

Disabled

Disabled

Do not display
(default)

Yes

Mailbox

Stacker

Use this feature to indicate whether a prompt
should appear when the type or size for a job
does not match the specified tray and the
device pulls from the multipurpose tray
instead.

Use this feature to choose either the
PostScript (PS) or HP paper-handling model.

Use this feature to turn on or off the control­panel prompt to select another tray when the
specified tray is empty.

Use this feature to control whether the tray
configuration message appears whenever a
tray is opened or closed.

Use this feature to control how the device
handles two-sided jobs (duplexing).

Use this feature to configure the optional 3­bin mailbox accessory.

ENWW Control-panel menus 69

Table 3-14 Device Behavior menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

General Copy
Behavior

General Print
Behavior

Scan Ahead Enabled (default)

Disabled

Auto Print Interrupt Enabled

Disabled

Copy Interrupt Enabled

Disabled

Alternative
Letterhead Mode

Override A4/Letter No

No(default)

Yes

Yes (default)

Use this feature to turn on no-wait scanning.
With Scan Ahead enabled, the pages in the
original document are scanned to disk and
held until the device becomes available.

When this feature is enabled, copy jobs can
interrupt print jobs that are set to print multiple
copies.

The copy job is inserted into the print queue
at the end of one copy of the print job. After
the copy job is complete, the device
continues printing the remaining copies of the
print job.

When this feature is enabled, a copy job that
is currently printing can be interrupted when
a new copy job is started. You are prompted
to confirm that you want to interrupt the
current job.

Use this feature to print on letter-size paper
when an A4 job is sent but no A4-size paper
is loaded in the device (or to print on A4 paper
when a letter-size job is sent but no letter-size
paper is loaded). This option will also override
A3 with ledger-size paper and ledger with A3­size paper.

Manual Feed Enabled

Disabled (default)

Courier Font Regular (default)

Dark

Wide A4 Enabled

Disabled (default)

Print PS Errors Enabled

Disabled (default)

Print PDF Errors Enabled

Disabled (default)

Personality Auto (default)

PCL

PDF

PS

When this feature is enabled, the user can
select manual feed from the control panel as
the paper source for a job.

Use this feature to select which version of the
Courier font you want to use.

Use this feature to change the printable area
of A4-size paper. If you enable this option,
eighty 10-pitch characters can be printed on
a single line of A4 paper.

Use this feature to select whether a
PostScript (PS) error page is printed when
the device encounters a PS error.

Use this feature to select whether a PDF error
page is printed when the device encounters
a PDF error.

Select the printer language that the device
should use.

Normally you should not change the
language. If you change the setting to a
specific language, the device does not
automatically switch from one language to
another unless specific software commands
are sent to the device.

70 Chapter 3 Manage and maintain the device ENWW

Table 3-14 Device Behavior menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

PCL Form Length Type a value

between 5 and 128
lines. The factory
default is 60 lines.

Orientation Portrait (default)

Landscape

Font Source Select the source

from the list.

Font Number Type the font

number. The range is
between 0 and 999.
The factory default is

0.

Font Pitch Type a value

between 0.44 and

99.99. The factory
default is 10.00.

Symbol Set PC-8 (default)

(50 additional symbol
sets from which to
choose)

PCL is a set of printer commands that
Hewlett-Packard developed to provide
access to printer features.

Select the orientation that is most often used
print jobs. Select Portrait if the short edge is
at the top or select Landscape if the long edge
is at the top.

Use this feature to select the font source for
the user-soft default font.

Use this feature to specify the font number for
the user-soft default font using the source that
is specified in the Font Source menu item.
The device assigns a number to each font
and lists it on the PCL font list (available from
the Administration menu).

If Font Source and Font Number indicate a
contour font, then use this feature to select a
default pitch (for a fixed-spaced font).

Use this feature to select any one of several
available symbol sets from the control panel.
A symbol set is a unique grouping of all the
characters in a font.

Print Quality menu

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

Append CR to LF No (default)

Yes

Suppress Blank
Pages

Media Source
Mapping

No (default)

Yes

Standard (default)

Classic

Use this feature to configure whether a
carriage return (CR) is appended to each line
feed (LF) encountered in backwards­compatible PCL jobs (pure text, no job
control).

This option is for users who are generating
their own PCL, which could include extra form
feeds that would cause blank pages to be
printed. When Yes is selected, form feeds are
ignored if the page is blank.

Use this feature to select and maintain input
trays by number when you are not using the
device driver, or when the software program
has no option for tray selection.

ENWW Control-panel menus 71

Table 3-15 Print Quality menu

Menu item Sub-menu item Values Description

Set Registration Test Page Print (button) Use Set Registration to shift the margin alignment to

Source All trays

Tray <X>: <contents>
(choose a tray)

Fuser Modes <Paper Type> Configure the fuser mode associated with each media

Restore Modes Restore (button) Restore the fuser modes to the default settings.

Optimize High Transfer Normal (default)

Increased

Line Detail Off (default)

On

Restore Optimize

Resolution 300

600

center the image on the page from top to bottom and
from left to right. You can also align the image on the
front with the image printed on the back.

Print a test page for setting the registration.

Select the source input tray for printing the Set

Registration page.

type.

Optimizes certain parameters for all jobs rather than (or
in addition to) optimizing by paper path.

Use this feature to select the print resolution.

FastRes 1200 (default)

ProRes 1200

REt Off

Light

Medium (default)

Dark

Economode Enabled

Disabled

Toner Density Choose from a range of 1

to 5. 3 is the default.

Calibration/Cleaning Auto Cleaning Enabled

Disabled

Process Cleaning Page Process (button) Use this feature to create and process a cleaning page

Troubleshooting menu

Enable Resolution Enhancement technology (REt),
which produces print output with smooth angles,
curves, and edges. All print resolutions, including
FastRes 1200, benefit from REt.

When Economode is enabled, the device prints with a
reduced amount of toner per page; however, the print
quality of the page is slightly reduced.

Lighten or darken the print on the page. 1 is the lightest
and 5 is the darkest.

When auto-cleaning is on, the device prints a cleaning
page when the page count reaches the value that is set
in Cleaning Interval.

for cleaning excess toner off the pressure roller in the
fuser. The process takes up to 2.5 minutes.

NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default.

72 Chapter 3 Manage and maintain the device ENWW

Table 3-16 Troubleshooting menu

Menu item Sub-menu item Sub-menu item Values Description

Event Log Print (button) This feature shows the event codes and their

Calibrate Scanner Calibrate (button) Use this feature to compensate for offsets in

Fax T.30 Trace Print T.30 Report Use this feature to print or configure the fax

When to Print Report Never auto print

Print after any fax job

Print after fax send
jobs

Print after any fax
error

Print after send
errors only

Print after receive
errors only

Fax Transmit Signal
Loss

A value between 0

and 30.

corresponding engine cycles on the display,
and it allows you to print the full event log.

the scanner imaging system (carriage head)
for ADF and flatbed scans.

You might need to calibrate the scanner if it
is not capturing the correct sections of
scanned documents.

T.30 trace report. T.30 is the standard that
specifies handshaking, protocols, and error
correction between fax machines.

Use this feature to set loss levels to
compensate for phone line signal loss. You
should not modify this setting unless
requested to do so by an HP service
representative because it could cause the fax
to stop functioning.

Fax V.34 Normal (default)

Off

Fax Speaker Mode Normal (default)

Diagnostic

Paper Path Sensors Initiate a test of the paper path sensors.

Use this feature to disable V.34 modulations
if several fax failures have occurred or if
phone line conditions require it.

This feature can be used by a technician to
evaluate and diagnose fax issues by listening
to the sounds of fax modulations. The factory
default setting is Normal.

ENWW Control-panel menus 73

Table 3-16 Troubleshooting menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

Paper Path Test Test Page Print (button) Generate a test page for testing paper

handling features. You can define the path
that is used for the test in order to test specific
paper paths.

Finishing Paper Path
Test

Source All trays

Tray 1

Tray 2

(Additional trays are
shown, if applicable.)

Duplex Off (default)

On

Copies 1, 10, 50, 100, or 500

Default = 1

Staples Finishing Options Choose from a list of

available options.

Media Size Letter

Legal

A4

8.5 x 13

Media Type Select the paper type for the Finishing Paper

Specify whether the test page will be printed
from all trays or from a specific tray.

Select whether the duplexer should be
included in the Paper Path test.

Select how many pages should be sent from
the specified source as part of the Paper Path
test.

Test paper handling features for the finisher.

Select the option that you want to test.

Select the paper size for the Finishing Paper
Path Test.

Path Test.

Copies Range: 2-30,

Default=2

Duplex Off

On

Print Test Page Print (button) Print a test page to use for the Finishing

Stack Media Size Select from a list of

sizes.

Media Type Select from a list of

types.

Copies Range 2–30

Default = 2

Duplex Off

On

Print Test Page Print (button) Print a test page to use for the Finishing

Select the number of copies to include in the
Finishing Paper Path Test.

Select whether to use the duplexer in the
Finishing Paper Path Test.

Paper Path Test.

Select the options that you want to use to test
the stacker.

Select the type of media to use for the
Finishing Paper Path Test.

Select the number of copies to include in the
Finishing Paper Path Test.

Select whether to use the duplexer in the
Finishing Paper Path Test.

Paper Path Test.

74 Chapter 3 Manage and maintain the device ENWW

Table 3-16 Troubleshooting menu (continued)

Menu item Sub-menu item Sub-menu item Values Description

Manual Sensor Test Test the device sensors and switches for

correct operation. Each sensor is displayed
on the control-panel screen, along with its
status. Manually trip each sensor and watch
for it to change on the screen. Press the Stop
button to abort the test.

Component Test Exercise individual parts independently to

isolate noise, leaking, or other issues. To start
the test, select one of the components. The
test will run the number of times specified by
the Repeat option. You might be prompted to
remove parts from the device during the test.
Press the Stop button to abort the test.

Print/Stop Test Continuous value

from 0 to 60,000
milliseconds. The
default is 0
milliseconds.

Scanner Tests This menu item is used by a service

Control Panel LEDs Use this feature to make sure the

Display

Buttons

Touchscreen

Isolate faults by stopping the device during
the print cycle and observing where in the
process the image degrades. To run the test,
specify a stop time. The next job that is sent
to the device will stop at the specified time in
the process.

technician to diagnose potential problems
with the device scanner.

components of the control panel are
functioning correctly.

Resets menu

Table 3-17 Resets menu

Menu item Values Description

Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that

are stored on the device.

Clear Fax Activity Log Yes

No (default)

Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in

Restore Factory Settings Restore (button) Use this feature to restore all device settings to their factory defaults.

Clear Maintenance Message Clear (button) Clear the Order Maintenance Kit and Replace Maintenance Kit

Clear Document Feeder
Message

Reset Supplies New Maintenance Kit (Yes/No)

Clear (button) Use this feature to clear the Order Document Feeder Kit and Replace

New Document Feeder Kit (Yes/

No)

Use this feature to clear all events from the Fax Activity Log.

the Initial Setup menu to factory default values.

warning messages.

Document Feeder Kit warning messages.

Notify the device that a new maintenance kit or document feeder kit
has been installed.

ENWW Control-panel menus 75

Service menu

The Service menu is locked and requires a PIN for access. The PIN code for this MFP is 11434506.

Table 3-18 Service menu

Menu item Description

Clear Event Log Select this item to clear (reset to zero) the internal event log.

Engine Cycle Count Select this item to print a report that displays the number of pages the formatter has formatted.

Refurbish Cycle Count Select this item to set the page count for a refurbished unit. This page count is stored in

Maintenance Kit Count Select this item to set a) the number of pages that have been printed since the last

Maintenance Kit Interval Select this item to specify the number of pages that can be printed before a Perform Printer

Document Feeder Kit Count Select this item to set a) the number of pages that have been printed since the last document-

Document Feeder Kit Interval Select this item to specify the number of pages that can be printed before a Replace

ADF count Select this item to specify the number of pages that have been fed through the document

Flatbed Count Select this item to specify the number of pages that have been scanned on the flatbed glass.

ADF Simplex Count Select this item to set the number of simplex pages that have been fed through the document

ADF Duplex Count Select this item to set the number of duplex pages that have been fed through the document

Copy Scan Count Select this item to set the number of copy pages that have been scanned.

memory so that the correct Service ID can be restored after the MFP is refurbished.

maintenance kit was installed, or b) the total number of pages that have been printed on this
MFP if a maintenance kit has not yet been installed (during the first 225,000 pages).

Maintenance messages appears on the control-panel display to indicate that a maintenance

kit is necessary.

feeder kit was installed, or b) the total number of pages that have been printed on this MFP
if a document-feeder kit has not yet been installed (during the first 90,000 pages).

Document Feeder Kit messages appears on the control-panel display to indicate that a

document-feeder kit is necessary.

feeder.

feeder.

feeder.

Send Scan Count Select this item to set the number of scanned pages that have been sent to e-mail.

Copy Pages Count Select this item to set the number of pages that have been copied.

Scanner Settings CAUTION: The scanner settings are used for factory adjustments and should not be used

Serial Number Select this item to update the serial number if you replace the formatter.

Service ID Select this item to specify the date when the MFP was first used, rather than the date when

Cold Reset Paper Select this item to reset the default paper size when you replace the formatter or restore

by service personnel. Use the scanner calibration routine to adjust the scanner settings if
necessary.

a replacement formatter was installed.

factory settings. For example, when you replace a formatter or restore factory settings in a
country/region that uses A4 as the standard paper size, use this item to reset the default
paper size to A4. Letter and A4 are the only cold-reset values available.

76 Chapter 3 Manage and maintain the device ENWW

Use information pages

From the control panel, print pages that give details about the device and its current configuration. The
table below provides the instructions for printing the information pages.

Page description How to print the page

Menu map

Shows the control-panel menus and
available settings.

Configuration page

Shows device settings and installed
accessories.

Supplies status page

1. From the Home screen, touch Administration.

2. Touch Information.

3. Touch Configuration Status Pages.

4. Touch Administration Menu Map.

5. Touch Print.

The content of the menu map varies, depending on the options currently installed in
the device.

For a complete list of control panel menus and possible values, see

panel on page 46.

1. From the Home screen, touch Administration.

2. Touch Information.

3. Touch Configuration Status Pages.

4. Touch Configuration Page.

5. Touch Print.

NOTE: If the device contains an HP Jetdirect print server or an optional hard disk

drive, additional configuration pages print that provide information about those
devices.

1. From the Home screen, touch Administration.

Use the control

Shows print-cartridge toner levels.

Usage page

Shows a page count for each size of
paper printed, the number of one-sided
(simplexed) or two-sided (duplexed)
pages, and the average percentage of
coverage.

2. Touch Information.

3. Touch Configuration Status Pages.

4. Touch Supplies Status Page.

5. Touch Print.

NOTE: If you are using non-HP supplies, the supplies status page might not show

the remaining life for those supplies. For more information, see

HP print cartridges on page 85.

1. From the Home screen, touch Administration.

2. Touch Information.

3. Touch Configuration Status Pages.

4. Touch Usage Page.

5. Touch Print.

HP policy on non-

ENWW Use information pages 77

Page description How to print the page

File directory

Contains information for any mass
storage devices, such as flash drives,
memory cards, or hard disks, that are
installed in the device.

Fax reports

Five reports show fax activity, fax calls,
billing codes, blocked fax numbers, and
speed-dial numbers.

NOTE: Fax reports are available only

on device models that have fax
capabilties.

1. From the Home screen, touch Administration.

2. Touch Information.

3. Touch Configuration Status Pages.

4. Touch File Directory.

5. Touch Print.

1. From the Home screen, touch Administration.

2. Touch Information.

3. Touch Fax Reports.

4. Touch one of the following buttons to print the corresponding report:

Fax Activity Log

◦

Fax Call Report

◦

Billing Codes Report

◦

Blocked Fax List

◦

Speed Dial List

◦

5. Touch Print.

For more information, see the fax guide that came with the device.

Font lists

Shows which fonts are currently
installed in the device.

1. From the Home screen, touch Administration.

2. Touch Information.

3. Touch Sample Pages/Fonts.

4. Touch either PCL Font List or PS Font List.

5. Touch Print.

NOTE: The font lists also show which fonts reside on a hard disk accessory or

DIMM.

78 Chapter 3 Manage and maintain the device ENWW

Configure e-mail alerts

NOTE: If your company does not have e-mail, this feature might not be available.

You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of
problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you
specify.

You can configure the following:

The device(s) you want to monitor

●

The alerts you want to receive (for example, alerts for paper jams, paper out, supplies status, and

●

cover open)

The e-mail account(s) to which the alerts should be forwarded

●

Software Information location

HP Web Jetadmin See Use HP Web Jetadmin software on page 83 for general information about HP Web

Embedded Web server See Embedded Web server on page 36 for general information about the embedded Web

Jetadmin.

See the HP Web Jetadmin Help system for details about alerts and how to set them up.

server.

See the embedded Web server Help system for details about alerts and how to set them up.

ENWW Configure e-mail alerts 79

Use the embedded Web server

View status information.

●

Set the type of paper loaded in each tray.

●

Determine the remaining life on all supplies and order new ones.

●

View and change tray configurations.

●

View and change the device control-panel menu configuration.

●

View and print internal pages.

●

Receive notification of device and supplies events.

●

View and change the network configuration.

●

View support content that is specific to the current state of the device.

●

When the device is connected to the network, the embedded Web server is automatically available.
Open the embedded Web server from Windows 95 and later.

To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape
Navigator 4 and later. The embedded Web server works when the device is connected to an IP-based
network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You
do not need Internet access to open and use the embedded Web server.

Open the embedded Web server by using a network connection

1. In a supported Web browser on your computer, type the device IP address or host name in the

address/URL field. To find the IP address or host name, print a configuration page. See

information pages on page 77.

NOTE: After you open the URL, you can bookmark it so that you can return to it quickly in the

future.

2. The embedded Web server has three tabs that contain settings and information about the device:

the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.

Embedded Web server sections on page 81 for more information about each tab.

See

Use

80 Chapter 3 Manage and maintain the device ENWW

Embedded Web server sections

Tab or section Options

Information tab

Provides device, status, and
configuration information

Device Status: Shows the device status and shows the life remaining of HP supplies,

●

with 0% indicating that a supply is empty. The page also shows the type and size of
print paper set for each tray. To change the default settings, click Change

Settings.

Configuration Page: Shows the information found on the configuration page.

●

Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating

●

that a supply is empty. This page also provides supplies part numbers. To order new
supplies, contact your dealer.

Event log: Shows a list of all device events and errors.

●

Usage page: Shows a summary of the number of pages the device has printed,

●

grouped by size and type.

Device Information: Shows the device network name, address, and model

●

information. To change these entries, click Device Information on the Settings tab.

Control Panel: Shows messages from the device control panel, such as Ready or

●

Sleep mode on.

Print: Allows you to send print jobs to the device.

●

ENWW Use the embedded Web server 81

Tab or section Options

Settings tab

Provides the ability to configure the
device from your computer

Configure Device: Allows you to configure device settings. This page contains the

●

traditional menus found on devices using a control-panel display.

E-mail Server: Network only. Used in conjunction with the Alerts page to set up

●

incoming and outgoing e-mail, as well as to set e-mail alerts.

Alerts: Network only. Allows you to set up to receive e-mail alerts for various device

●

and supplies events.

AutoSend: Allows you to configure the device to send automated e-mails regarding

●

device configuration and supplies to specific e-mail addresses.

Security: Allows you to set a password that must be entered to gain access to the

●

Settings and Networking tabs. Enable and disable certain features of the
embedded Web server.

Edit Other Links: Allows you to add or customize a link to another Web site. This

●

link is displayed in the Other Links area on all embedded Web server pages.

Device Information: Allows you to name the device and assign an asset number to

●

it. Enter the name and e-mail address for the primary contact who will receive
information about the device.

Language: Allows you to determine the language in which to display the embedded

●

Web server information.

Date & Time: Allows time synchronization with a network time server.

●

Wake Time: Allows you to set or edit a wake time for the device.

●

Networking tab

Provides the ability to change
network settings from your
computer

NOTE: The Settings tab can be password-protected. If this device is on a network,

always consult with the system administrator before changing settings on this tab.

Network administrators can use this tab to control network-related settings for the device
when it is connected to an IP-based network. This tab does not appear if the device is
directly connected to a computer, or if the device is connected to a network using anything
other than an HP Jetdirect print server.

NOTE: The Networking tab can be password-protected.

82 Chapter 3 Manage and maintain the device ENWW