HP LaserJet 5000 Service Manual
Quick
Reference
Guide
HP LaserJet 5000, 5000 N,
and 5000 GN Printers
© Copyright Hewlett-Pack ard
Company 1997
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Publication number
C4110-90976
First edition, October 1997
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Pac k ard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing
or use of this information.
Trademark Credits
Adobe, PostScript, and Adobe
Photoshop are trademarks of
Adobe Systems Incorporated
which may be re gistered in
certain jurisdictions.
Arial, Monotype, and Times
New Roman are U.S.
registered trademarks of the
Monotype Corporation.
CompuServe is a U.S.
trademark of CompuServe,
Inc.
Helvetica, Palatino, Times, and
Times Roman are tr ademarks
of Linotype AG and/or its
subsidiaries in the U.S. and
other countries.
Microsoft , MS Wi n dows,
Windows, and Windows NT
are U.S. registered trademarks
of Microsoft Corporation.
TrueType is a U.S. trademark
of Apple Computer, Inc.
NERGY STAR
E
is a U.S.
registered service mark of the
U.S. EPA.
Contents
Control Panel.................................................. 1
To Change a Control Panel Setting .................1
To Check the Printer's Configuration ... ....... ..... 2
To Print a Menu Map ................................ 2
To Print a Configuration Page ..................2
To Print a PCL or PS Font List ................. 2
Common Printer Messages.............................. 4
Printing Tasks ................................................ 7
Manually Feeding Paper from Tray 1...............7
Selecting the Output Bin .................................. 8
Loading Tray 1 ............................................ ..... 8
Loading Tray 2/Optional 250-Sheet Tray .........9
Loading Tray 3/Optional 500-Sheet Tray ....... 12
Special Paper in Tray 1................................ 15
Envelopes ......................................................15
Transparencies .............................................. 16
Letterhead...................................................... 16
Labels............................................................. 16
Card Stock/Custom Sizes ..............................16
Vellum ............................................................ 16
Rotated/Pre-punched ..................................... 16
EN Contents
Contents (continued)
Paper Jams................................................... 17
Locations........................................................17
Input Tray Areas..................................... 17
Top Cover Area ......................................18
Output Areas........................................... 18
Optional Duplexer...................................19
Solving Repeated Paper Jams....................... 20
Output Quality Problems............................. 22
Examples .......................................................22
Troubleshooting Steps ...................................23
Continue Printing When Toner Is Low............ 25
Resetting the Printer.................................... 26
Paper Sizes Supported ................................ 28
For More Information ................................... 33
EN Contents
Contr ol Panel
Printer is
online
Processing
information
Places printer
online or offline,
resumes printing,
and exits menus
Cancels current
print job
READY
Ready Data
Go
Cancel
Job
Saves selected
control panel
setting
Attention
Menu
Item
– Value +
Select
2-line display
Action is
required–
see display
Cycles through
menus
Cycles through
selected menu's
items
Cycles through
selected menu
item's values
To Change a Control Panel Setting:
1
2
3
4
5
Press
Press
Press
Press
Press
[Menu]
[Item]
[– Value +]
[Select]
[Go]
until the desired menu appears.
until the desired item appears.
until the desired setting appears.
to save the selection.
to exit the menu.
Control Panel - 1EN
To Check the Printer's Configuration:
From the printer, you can print the f ollowing information
pages, which give details about the printer and its
configuration:
• Menu Map
• Configuration Page
• PCL or PS Font List
To Print a Menu Map:
[Menu]
Press
1
[Item]
Press
2
[Select]
Press
3
To Print a Configuration Page:
[Menu]
Press
1
[Item]
Press
2
[Select]
Press
3
To Print a PCL or PS Font List:
[Menu]
Press
1
[Item]
Press
2
FONT LIST
[Select]
Press
3
INFORMATION MENU
until
PRINT MENU MAP
until
to print the menu map.
INFORMATION MENU
until
PRINT CONFIGURATION
until
to print the configuration page.
INFORMATION MENU
until
PRINT PCL FONT LIST
until
appears.
to print the font list.
appears.
appears.
appears.
appears.
appears.
PRINT PS
or
Control Panel - 2EN
Common Printer Messages
Message Explanation
ACCESS DENIED
MENUS LOCKED
MANUALLY FEED
[TYPE] [SIZE]
OFFLINE
PERFORM PRINTER
MAINTENANCE
The printer control panel function you are trying
to access has been locked to prevent
unauthorized access.
See your network adminstrator.
Load the requested paper into Tray 1.
Press
in Tray 1.
Press
types and sizes. Press
alternate type or size.
Press
Contact an HP-authorized service or support
provider to perform routine printer maintenance.
(See the HP Support pages at the front of the
user’s guide for the printer.)
if the desired paper is already loaded
[Go]
[-Value+]
[Go]
to scroll through the available
to place the printer online.
[Select]
to accept the
Control Panel - 3EN
Message Explanation
TRAY x LOAD
[TYPE] [SIZE]
13.x PAPER JAM
[LOCATION]
Load the requested paper into the specified
tray (x).
Ensure that the trays are correctly adjusted for
size. The size displa y ed on t he front of the paper
tray must match the size of paper loaded in the
tray. The tray type settings (and size for Tray 1)
must be set from the printer’s control panel.
If you are trying to print A4 or letter size paper,
and this message appears, make sure the
default paper size is set correctly from the
Printing Menu in the printer’s control panel.
[Go]
Press
Press
types and sizes. Press
alternate type or size.
Remove jammed paper from the specified
location. Open and close the top cover to clear
the message.
If the message persists after all jams have been
cleared, a sensor may be stuck or broken.
Contact an HP-authorized service or support
provider. (See the HP Support pages in the
user's guide for the printer.)
to print from the next available tray.
[-Value+]
to scroll through the available
[Select]
to accept the
Control Panel - 4EN
Message Explanation
41.3 UNEXPECTED
PAPER SIZE
The paper size you are trying to print is not the
same as the settings for the tray.
Make sure that all trays are correctly adjusted f or
size. The size displa y ed on t he front of the paper
tray must match the size of paper loaded in the
tray. (The printer will continue trying to print the
job until size settings are correct.)
If you are trying to print from Tray 1, make sure
the printer’s control panel setting for paper size
is correctly configured.
After performing the actions above, press
The page containing the error will automatically
be reprinted. (Or, you might want to press
[Cancel Job]
memory.)
[Go]
to clear the job from the printer’s
.
Control Panel - 5EN
Printing Tasks
Manually Feeding Paper from Tray 1
The Manual Feed feature allows you to print on special paper from
Tray 1, such as envelopes or letterhead. If Manual Feed is selected,
the printer will print only from Tr ay 1.
Select Manual Feed through the software or printer driver. Manual
Feed can also be enabled from the Paper Handling Menu in the
printer’s control panel.
When Manual Feed is selected, if
automatically prints(if paper is in the tray). If
the printer prompts to load Tray 1 whether or not Tray 1 is loaded. This
enables you to load differ ent paper if necessar y. Press
from Tray 1.
TRAY 1 MODE=FIRS T
TRAY 1 MODE=CA SSETTE
the printer
to print
[Go]
Printing Tasks - 6EN
Selecting the Output Bin
Top
Output
Bin
Rear
Output
Bin
Use top output bin when
printing:
•over 50 sheets of paper,
continuously
•transparencies
Loading Tray 1
Opening the rear output bin might
improve output quality with the following:
•envelopes
•labels
•paper wider than
11.7 inches
• small customsize paper
• postcards
• light or heavy
paper
Note
T o av oid paper jams, do
not load trays while the
printer is printing.
Printing Tasks - 7EN
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