HP COLOR LASERJET 4500, LASERJET 4500, LASERJET 4500N User Manual

HP Color LaserJet 4500,
4500 N Printer

Getting Started Guide ________

Copyright Hewlett-Packard
Company, 1999

All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.

Part number: C4084-91037
First edition, 4/99

Warranty

The information contained in
this document is subject to
change without notice.

Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.

Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.

Trademark Credits

Adobe is a trademark of Adobe
Systems Incorporated which
may be registered in certain
jurisdictions.

MS-DOS
trademark of Microsoft
Corporation.

PostScript is a trademark of
Adobe Systems Incorporated
which may be registered in
certain jurisdictions.

UNIX is a registered trademark
in the United States and other
countries, licensed exclusively
through X/Open Company
Limited.

Windows, MS Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation.

®

is a U.S. registered

Hewlett-Pack ard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.

Introduction

Congratulations on your purchase of the HP Color LaserJet 4500
printer.

Note This getting started guide is specific to the HP LaserJet 4500 and

4500 N printers.

Configurations

This printer is available in three configurations, as described below.
An optional printer cabinet is also available.

HP Color LaserJet 4500

The HP Color LaserJet 4500 is the base model. It comes standard
with 32 MB RAM.

HP Color LaserJet 4500 N

The HP Color LaserJet 4500 N comes standard with 64 MB RAM and
an HPJetDirect 600 N print server EIO network card for connecting to
a network.

EN

HP Color LaserJet 4500 DN

The HP Color LaserJet 4500 DN comes standard with 64 MB RAM,
an HP JetDirect 600 N print server EIO network card for connecting to
a network, a duplexer, and a 500-sheet paper feeder.

Printer Cabinet

An HP Color LaserJet 4500 series printer cabinet is available (part
number C4235A).

Introduction – 3

Installation Checklist

This guide will help you set up and configure your new color printer.
Each task below includes easy-to-follow instructions.

❏

Task 1 Prepare a Location for the Printer. . . . . . . . . . . . . . . . . . 9

❏

Task 2 Unpack the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

❏

Task 3 Install the Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . 13

❏

Task 4 Load Media into the Media Trays . . . . . . . . . . . . . . . . . 14

❏

Task 5 Set Up the Printer Control Panel (Optional)* . . . . . . . . 18

❏

Task 6 Install the Toner Cartridges. . . . . . . . . . . . . . . . . . . . . . 22

❏

Task 7 Install the Imaging Drum. . . . . . . . . . . . . . . . . . . . . . . . 26

❏

Task 8 Set PowerSave and Test Printer Operation. . . . . . . . . . 27

❏

Task 9 Connect the Printer to the Network (Optional)* . . . . . . 29

❏

Task 10 Lock the Printer Control Panel (Optional)* . . . . . . . . . 30

❏

Task 11 Connect a Parallel Cable (Optional)* . . . . . . . . . . . . . 32

❏

Task 12 Prepare to Use Software. . . . . . . . . . . . . . . . . . . . . . . 35

❏

Task 13 Install the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

❏

Task 14 Configure the Printer on the Network . . . . . . . . . . . . . 45

❏

Task 15 Distribute the Software to Network Clients . . . . . . . . . 46

❏

Task 16 Install the Software for Network Clients . . . . . . . . . . . 48

❏

Task 17 Connect to the Printer. . . . . . . . . . . . . . . . . . . . . . . . . 50

*You do not need to complete these steps if you do not use these

features.

For information on solving problems or obtaining additional software,
see the following pages:

Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

4 – Installation Checklist

EN

Where to Look for More Information . . .

Several references are available for use with this printer. For
additional copies of the guides below, contact HP Parts Direct
Ordering at 1-800-227-8164 (U.S.) or contact your HP-authorized
dealer. Additional information is available at http://www.hp.com.

Setting Up the Printer

Getting Started Guide

Step-by-step instructions for
installing and setting up
the printer.

HP JetDirect Print Server
Software Installation Guide*

Step-by-step instructions for configuring
the HP JetDirect print server. Available
for installation on your computer from
the CD-ROM that came with the printer.

EN

*Accompanies printers that include an HP JetDirect print server (network
card).

Where to Look for More Information . . . – 5

Using the Printer

Online User Guide

Detailed information on using and
troubleshooting the printer. Available for
installation on your computer from the
CD-ROM that came with the printer. If
you would like a hard copy, print the
User Guide using your printer.

Quick Reference Guide

Tips and quick information in a booklet
to keep by the printer . See y our network
administrator for the copy that came
with the printer.

Online Help

Information on printer options that are
available from within printer drivers. To
view a Help file, access the online Help
through the printer driver.

6 – Where to Look for More Information . . .

EN

Easy Product Registration

You can now register yourself as an HP LaserJet printer user
on the HP Web Registration site at
http://www.hp.com/go/ColorLaserPrinter_register.

EN

Easy Product Registration – 7

Where’s the User Guide?

The user guide for this printer is supplied in online format for viewing
on your computer screen. You can install the user guide while you are
installing the printer software, or you can install it later. When you
install the user guide, both the guide and Adobe™ Acrobat Reader
are installed in the HP LaserJet folder.

To access the online user guide:

Windows 95 and Windows NT 4.0

On the Start menu, click Programs, clic k the HP LaserJet folder, and
then click on HP CLJ4500 User Guide.

Windows 3.1 and Windows NT 3.51
Locate the HP LaserJet folder, and then click on HP CLJ4500 User

Guide.

Screen view of the online user guide in Acrobat Reader

For help on using the online user guide, click “Ho w to Use This Online
User Guide” ( [1] ). Or click “Contents” or “Index” in the bookmark
column ( [2] ).

8 – Where’s the User Guide?

EN

Task 1 Prepare a Location for the Printer

EN

Printer Location
1 Top view of the printer

2 Side view of the printer

The printer requires the following type of location:

a sturdy, level surface (do not tilt the printer more than 2°) that is

●

large enough to accommodate all four corners of the printer
space around the printer, as shown above

●

a well-ventilated room with no abrupt changes in temperature or

●

humidity
room temperature 15 to 28° C (59 to 83° F)

●

relative humidity 10% to 70%

●

no exposure to chemicals or direct sunlight

●

line voltage and frequency not varying more than ±10% from the

●

value stated on the printer nameplate (located on the back of the
printer)

Task 1 – 9

Task 2 Unpack the Printer

1

5

6

7

2

4500,4500 NPrinter

GettingStarted Guide

4500,4500 N,4500 DNPrinter

QuickReferenceGuide

English

English

3

Package Contents

4

C

M

Y

8

K

The following items are included with the printer:

1 Printer
2 Printer Guides: getting started guide and quick reference guide
3 Software CD-ROMs: include printer drivers and software, netw ork

administrator utilities, the online user guide, and the

Print Server Software Installation Guide

4 Four Toner Cartridges: cyan (C), magenta (M), yellow (Y), and

black (K)

5 Power Cord
6 Control Panel Overlay (for non-English language users)
7 Imaging Drum
8 Parallel Cable (not included with the HP Color LaserJet 4500 N

printer)

HP JetDirect

10 – Task 2

EN

1

To unpack the printer:

Note

Save all of the packing materials in case
you need to repack and transport the
printer at a later date.

2

WARNING!

This printer weighs approximately 57 kg
(125 lb). HP recommends using two or
more people to move it.

CAUTION

When removing the printer from the box,
make sure you lift the printer using the

3

hand holds located on each side of the
printer. (See the illustration for step 1.)
Lifting the printer from the front and rear
could seriously damage the printer.

1 Using safe lifting techniques, remov e

the printer from the box.

2 Remove the protective film from the

printer control panel.

4

3 Remove all external packing tape

from the printer.

Note

Make sure you remov e the tape from the
back of the printer.

EN

4 Open the middle front drawer and

remove the packing tape, then close
the drawer.

Task 2 – 11

5

5 Place the printer in its prepared

location. If the printer was
accompanied by accessories, such
as the optional duplex printing
accessory ( [1] ) or the optional
500-sheet paper feeder ( [2] ), set up
these accessories first. For
instructions, see the installation
guides that come with the
accessories.

12 – Task 2

EN

Task 3 Install the Power Cord

1

2

3

1 Locate the power cord that shipped

with the printer.

2 Locate the standby button (power

switch) on the front of the printer.

3 The standby button has two

positions: in (power on) and out
(standby mode—the fans remain
on). Make sure that the standby
button is out (standby mode).

4 Insert the power cord into the power

receptacle on the back side of the
printer.

5 Connect the power cord to a

grounded power outlet.

EN

4

5

Task 3 – 13

Task 4 Load Media into the Media Trays

Front View

The printer has the following trays:

1 Tray 1 (multipurpose tray) with extending paper support
2 Tray 2 (250-sheet tray)

Note The printer control panel can be configured so that the printer draws

certain media types from specific trays. This enables you, in the printer
driver, to select media by type rather than by tray (source). Selecting
media by type helps prev ent accidental printing on special or expensive
media. For example, if a tray is configured for letterhead, and you
specify in the driver to print on plain paper, the printer will not
accidentally print on letterhead from the letterhead tray. For more
information on using the printer control panel to set the size and type
of media for the input trays, see the online user guide.

CAUTION Do not use DeskJet (inkjet) transparencies in your printer. The

transparencies can become overheated and melt, causing serious
damage to your printer. He wlett-Pac kard recommends using HP Color
LaserJet Transparencies. HP products are designed to work together
for optimum printing results.

14 – Task 4

EN

1

To load Tray 1:

1 Pull up the tray extension and slide

the media-width guides all the way
open.

2 Load media with the print side (side

to be printed on) facing the printer.
Load up to 150 sheets of 75 g/m

2

(20-lb) stock. Slide the media in until

2

it sits squarely in the bottom of the
tray.

3 Slide the media-width guides in until

they hold the media firmly in place
without bending it.

4 To load letterhead into Tray 1, load

the letterhead with the print side
facing the printer and with the top of

3

the letterhead sitting in the bottom of
the tray.

For duplex (two-sided) printing, load
letterhead with the print side facing
away from the printer. To print on
both sides, the optional duplex
printing accessory must be installed.

EN

4

Note

For information on loading envelopes,
transparencies, or other media types,
see the quick reference guide that
comes with the printer.

Task 4 – 15

1

To load Tray 2:

1 Remove Tray 2 from the printer and

place it on a flat surface. Remove
the packing tape from the tray.

2 Slide out the orange packing

spacers from both sides of Tray 2
( [1] ). Then press the bottom plate
and remove the middle packing

2

spacer ( [2] ).

3 Set the rear media-length guide by

squeezing the guide adjustment
latch and sliding the back of the tray
to the length of the media you are
loading.

4 Slide the media-width guides all the

way open.

3

5 Load media into Tray 2 with the print

side facing down. Load up to 250
sheets of 75 g/m

2

(20-lb) stock.
Media capacity may vary with other
media types.

4

5

16 – Task 4

CAUTION

Place the media under the Fill tabs.
Do not load paper above the Fill tabs.
(Fill tabs are displayed and circled in
illustration 5.)

EN

6

6 Make sure that the media is flat in

the tray at all four corners and that
the media fits under the metal corner
tabs in front. Be careful not to bend
the corners of the media. Bent
corners will prevent the media from
feeding reliably.

7 Slide the media-width guides in until

they hold the media firmly in place

7

without bending it.

8 Insert Tray 2 into the printer.

Note

To load paper into Tray 3 (optional
500-sheet paper feeder accessory), see
the installation guide that came with
Tray 3.

8

EN

Task 4 – 17

Task 5 Set Up the Printer Control Panel

(Optional)

1

You might need to install the control
panel overlay or replace the English
overlay with one that displays your
language. You also might need to
configure the control panel to display
messages in your language.

To change or install the control
panel overlay:

2

3

1 Locate the control panel overlay that

came in the printer box and remove
it from the bag.

If you are installing an overla y, rather
than replacing one, skip to step 4.
Otherwise continue to step 2.

2 Gently lift out on both sides of the

overlay that is currently installed on
the printer.

3 Grasp the bottom of the overlay, pull

it down, and then lift it out.

18 – Task 5

EN

4

4 To install the new overlay, position it

over the control panel and install the
top side first. Insert the top tabs on
the overlay into the slots on the
printer face. Then push the overlay
up and push in the bottom.

5 Snap the overlay firmly onto the

control panel.

5

EN

Task 5 – 19

1

To change the display
language:

1 Press and hold the S

ELECT

key on
the printer control panel while you
turn the printer on by pressing the
standby button (power switch).

.

ELECT

SELECT

until the

Continue holding S
control panel displays

2

LANGUAGE

release S

(in English), and then

ELECT

2 Wait until the control panel displays

LANGUAGE=ENGLISH *

ALUE

the V

key repeatedly until your

. Then press

language choice appears.

3 Press S

choice. An asterisk (

3

next to the language when you

ELECT

to save your language

*

) appears

select it.

20 – Task 5

EN

O

4

4 Press G

.

5 After the printer warms up, the

control panel displays:

TONER POSITION
CYAN = MISSING

Note

If the control panel does not display the

5

message above in the language you
selected, press the printer standby
button (power switch) to turn the printer
off and then repeat the instructions for
changing the display language.

Leave the printer turned on and
continue to the next task.

EN

Task 5 – 21

Task 6 Install the Toner Cartridges

1

2

1 Locate the toner cartridges

packaged in the printer box. The
printer uses four different toner
colors and has a different toner
cartridge for each color: cyan (C),
magenta (M), yellow (Y), and
black (K).

2 If the printer is not already turned on,

turn it on.

3 Wait for the printer to warm up.

When it is ready, the control panel
displays:

TONER POSITION
CYAN = MISSING

Note

If the “Install Drum” message appears,

3

wait for the “Install Toner Cartridge”
message, then proceed with the
following instructions.

4 Push the dark gray release button on

the side of the printer ( [1] ) and
open the printer’s top cover ( [2] ).

4

5

22 – Task 6

5 The cartridge slot for the cyan toner

cartridge is visible. Lift up the flap
that partially covers the cartridge
slot. The correct toner color is shown
on the flap.

EN

6

6 Remove the cyan toner cartridge

from the bag. Gently rotate the toner
cartridge from side to side to
redistribute the toner.

7 Locate the orange tab on the end of

the toner cartridge.

CAUTION

7

Do not shake the toner cartridge after
you have remo ved the inside tape . Doing
so could cause toner to spill.

8 Pull the tab firmly to remove the

inside sealing tape. (If the tab breaks
off, pull on the tape.) Discard the
tape.

8

9

10

9 Position the toner cartridge over the

cartridge slot so that the blue arrow
on the toner cartridge points to the
blue arrow on the printer.

10 Be sure that the tab on the other end

of the toner cartridge aligns with the
notch on the cartridge slot. If the tab
does not fit in the notch when you
insert the toner cartridge, the toner
is the wrong color for that cartridge
slot.

EN

Task 6 – 23

11

13

12

11 Hold the toner cartridge as shown.

The arrow on the right (the control
panel side of the printer) should
point straight down.

12 Slide the toner cartridge down into

the slot until the cartridge stops.

13 Rotate the toner cartridge toward the

back of the printer (within the
cartridge slot) until the cartridge
stops. The cartridge shutter opens to
reveal the developer sleeve.

14 Lower the flap to partially cover the

toner cartridge.

15 Close the printer’s top cover.

13

14

15

Note

You must close the top cover before
installing the next toner cartridge.

24 – Task 6

EN

17

16

17

18

16 On the printer control panel, press

ALUE

+ once to prepare the printer

V

for the next toner cartridge. When
the printer is ready , the control panel
displays:

TONER POSITION:

(color) = MISSING

17 Install the other three toner

cartridges by repeating steps 4
through 16. Install them in the
following order:

1. magenta (M)

2. yellow (Y)

3. black (K)

18 After installing the fourth toner

cartridge and closing the toner door,

O

press G

CAUTION

If you need to ship the printer in the
future, remove the toner cartridges and
imaging drum before shipping.

.

EN

Leave the printer turned on and
continue to the next task.

Task 6 – 25

Task 7 Install the Imaging Drum

1

2

3

4

1 Locate the imaging drum package

that came with the printer. Remove
the imaging drum from the bag.

CAUTION

Avoid exposing the imaging drum to
direct light. Exposure to light for more
than 15 seconds can seriously damage
the imaging drum.

2 On the printer, pull open the front

upper drawer until it stops.

3 Align the imaging drum over the

open drawer so that the arrow on top
points to the rear of the printer, and
the blue end cap on the side slides
into the slot identified with the blue
arrow.

4 Slide the imaging drum down into

place.

5 Push the front upper drawer shut.

Wait while the printer runs an
internal color calibration. The
calibration takes a few minutes.
When the printer is ready , the control
panel displays

READY

.

5

26 – Task 7

CAUTION

If you need to ship the printer in the
future, remove the toner cartridges and
imaging drum before shipping.

EN

Task 8 Set PowerSave and Test Printer

Operation

1

PowerSave reduces power consumption
when the printer is not in use. The
factory default setting for PowerSave is
on, and the time setting is one hour. The
instructions below explain how to change
the time setting and how to turn
PowerSave off.

To set PowerSave:

2

3

1 Press M

until
on the control panel display.

2 Press I

appears.

3 Press V

other time-setting choices between 1
minute and 8 hours, or off.

4 Press S

An asterisk (
saved choice.

5 Press G

READY

ENU

on the control panel

CONFIGURATION MENU

TEM

until

POWERSAVE=2 HR *

ALUE

ELECT

O

. The control panel displays

.

ALUE

+ or V

to save your choice.

) appears beside your

*

– to display

appears

EN

4

5

Task 8 – 27

1

To test printer operation:

Print a configuration page to ensure the
printer is working properly.

1 Press M

until

ENU

on the control panel

INFORMATION MENU

appears

on the control panel display.

2 Press I

2

CONFIGURATION

3 Press S

TEM

ELECT

PRINT

until

appears.

to print a configuration

page.

4 After about 30 seconds, the

configuration page prints. If it does
not print, see the “Troubleshooting
Checklist” in this book.

3

Leave the printer turned on and
continue to the next task.

4

28 – Task 8

EN

Task 9 Connect the Printer to the Network

(Optional)

The HP Color LaserJet 4500 N printer
comes with the HP JetDirect J3113A
print server, which supports
RJ-45 (unshielded twisted pair) for
10Base-T or 100Base-TX networks.

To connect to a 10Base-T or
10/100Base-TX network:

Plug the connector of your unshielded
twisted-pair cable into the RJ-45 port.
The other end of the cable should be
attached to the network.

RJ-45 (10Base-T or 10/100Base-TX)
connection

EN

Task 9 – 29

Task 10 Lock the Printer Control Panel

(Optional)

You can prevent users from changing printer control panel settings by
establishing a password and locking the printer control panel. The
control panel offers multiple levels of security. You can lock certain
control panel menus, allowing users to change the rest of the menus,
or you can lock all of the menus—and you can even lock the

ANCELJOB

C

unauthorized users who try to change settings at the control panel
receive the following message:

Levels of Security

Lock Setting Control Panel Items Locked

0 = None No items are locked.
1 = Minimum Configuration Menu

2 = Moderate Configuration Menu

3 = Maximum Configuration Menu

key. When the printer control panel is locked,

ACCESS DENIED
MENUS LOCKED

Calibration Menu

I/O Menu

I/O Menu
Calibration Menu

I/O Menu
Calibration Menu
Resets Menu

Resets Menu
Resets Menu

Paper Handling Menu

Paper Handling Menu
Information Menu
Printing Menu

C

ANCEL JOB

key

30 – Task 10

Use HP JetAdmin software, HP LaserJet Utility for Macintosh, or an
ASCII escape sequence to perform this procedure. HP software,
which comes on the software CD-ROM, is easier to use than an
ASCII escape sequence. For instructions on locking the control panel
by using either HP JetAdmin software or the HP LaserJet Utility for
Macintosh, access the online Help for that software.

EN

Using an ASCII PJL Escape Sequence to Set
Network Security

If you decide to use the ASCII escape sequence, you must use an
MS-DOS

®

or Windows ASCII editor to create the commands. The
commands must also be sent to the printer by using a DOS COPY
command or an ASCII file downloader utility.

WARNING! In the following examples, EC represents the escape character. For

more information on using escape characters, see the

Reference Manual

. For a copy of this manual, contact your

PJL Technical

HP-authorized dealer.

To lock or unlock the printer control panel if a password has not

●

been set, send the following ASCII sequence to the printer:

EC%-12345X@PJL JOB
@PJL DEFAULT CPLOCK=NONE (or MINIMUM, MODERATE, or

MAXIMUM)

@PJL EOJ
EC%-12345X

To set the password, send the following ASCII sequence to the

●

printer:

EC%-12345X@PJL JOB
@PJL DEFAULT PASSWORD=[numeric password (0 to

65535)]
@PJL EOJ
EC%-12345X

EN

To lock or unlock the control panel if the password has been set,

●

send the following ASCII sequence to the printer:

EC%-12345X@PJL JOB PASSWORD=(numeric password)
@PJL DEFAULT CPLOCK=NONE (or MINIMUM, MODERATE, or

MAXIMUM)

@PJL EOJ
EC%-12345X

Task 10 – 31

Task 11 Connect a Parallel Cable (Optional)

he printer can connect to the computer

1

2

3

T

with a bidirectional parallel cable (IEEE­1284 compliant) with a “C-size”
connector to the printer and a “B-size”
connector to the computer. HP
recommends the parallel cable length to
be no longer than 10 meters (30 ft) in
length. The cable (HP part number
C2946A) is included with the HP Color
LaserJet 4500 printer. It must be
purchased separately for the HP Color
LaserJet 4500 N and 4500 DN printer.

To connect a parallel cable:

1 Press the printer standby button

(power switch) to turn the printer to
standby mode, and turn off the
computer to which you are
connecting the parallel cable.

2 Plug the parallel cable into the

printer’s parallel port until it snaps
into place.

32 – Task 11

3 Plug the other end of the parallel

cable into the computer. Tighten
down the screws on the parallel
cable to secure the cable to the
computer.

EN

4

4 Turn the computer on and then turn

the printer on.

Note

Your system will sense the printer if it is
Plug and Play compatible. Follow the
directions on your screen. To install the
complete software package, cancel Plug
and Play and continue to the next task.

Continue to the next page for
instructions on verifying
communication between the
computer and the printer.

EN

Task 11 – 33

To verify communication when using a
parallel cable:

1 At the computer, at the DOS prompt (root directory), type

DIR>LPT1 and press E

NTER

.

Note If you are using a UNIX

commands.
2 At the printer, if the Data light on the control panel stays on for

more than a minute, press G

3 If a directory list prints, printer setup is complete. Now you can

install the software to work with the new HP Color LaserJet 4500
printer.
– OR –
If an error message appears in the printer control panel display,
see the troubleshooting section in the printer’s online user guide
for information.
– OR –
If the printer neither prints the directory list nor displays an error
message on the control panel, check to see that all the power
cables are plugged in and that all the cables connecting the
printer to the computer are securely fastened.Remove any print
sharing device or port security device which may be connected
between the computer and printer.

®

operating system, use the equivalent

O

. Otherwise, continue to step 3.

34 – Task 11

EN

Task 12 Prepare to Use Software

Before you or other users can print to the printer , the software (printer
drivers and optional printing utilities) must be installed on any
computer printing to the printer. The software is on the CD-ROM that
is included in the box with the printer. This section pro vides ov erviews
of the CD-ROM software and the installation procedures for the
following types of printer users:

single user whose IBM-compatible computer is directly connected

●

to the printer by a parallel cable
single user whose Macintosh-compatible computer is directly

●

connected to the printer by a LocalTalk or Ethernet cable (for
EtherTalk)

network administrator who is installing the printer on a network for

●

network clients

CD-ROM Software Overview

The CD-ROM includes software designed for end users who are
operating in the following environments:

Windows 3.1x

●

Windows 9x

●

Windows NT 3.51

●

Windows NT 4.0

●

IBM OS/2

●

Macintosh System 7 or later (appears only in a Macintosh

●

environment)

EN

The CD-ROM also includes software for network administrators who
are using the following network operating systems.

Novell NetWare 3.x or 4.x

●

Windows 9x

●

Windows NT 3.51

●

Windows NT 4.0

●

AppleTalk (EtherTalk and LocalTalk)

●

Task 12 – 35

Software Installation Overview for
IBM-Compatible Single Users

Read this overview if you are a single user whose IBM-compatible
computer is the only one connected to the printer and the computer is
connected to the printer by a parallel cable (IEEE-1284 compliant)
with a “C-size” connector.

Install the software and the online user guide (optional) on the
computer that is connected to the printer. For instructions, see Task
13, “Install the Software”.

36 – Task 12

Once the software is installed, installation is complete—unless you
need to select a different printer port for the printer driver. If y ou need
to select a different port for the printer, see Task 17, “Connect to the
Printer”. Once you have selected the correct port for the driver,
installation is complete.

EN

Software Installation Overview for Macintosh
Single Users

Read this overview if you are a single user whose Macintosh
computer is the only one connected to the printer and the computer is
connected to the printer by a LocalTalk or EtherTalk cable.

1 Set up the AppleTalk (or Network) Chooser for either an EtherT alk

connection or a LocalTalk (Printer Port) connection.

2 Install the software and the online user guide (optional) on the

computer that is connected to the printer. For instructions, see the
Macintosh section in Task 13, “Install the Software”.

3 In the Chooser, configure a printer driver f or the new printer PPD.

For instructions, see the

Macintosh, v. 2.5

folder that is installed on the hard disk.

, an online Help file located in the HP LaserJet

HP LaserJet Printing Guide for

EN

Task 12 – 37

Software Installation Overview for Network
Administrators

Read this overview if you are a network administrator who is installing
the printer on a network for network clients.

38 – Task 12

1 Depending on the network environment, install the software and

the online user guide (optional) on either your network
administrator’s workstation or on the network server. For
instructions, see Task 13, “Install the Software”.

2 If the printer was not configured for the network when it was set

up, use HP JetAdmin software to remotely configure the printer
on the network. In an AppleTalk environment, you have the option
of assigning a name and a network zone to the printer. For
instructions, see Task 14, “Configure the Printer on the Network”.

EN

3 Distribute the installation software to each network client. You can

pass around the CD-ROM, or you can place disk images of the
installation software onto a network directory or onto diskettes.
For instructions, see Task 15, “Distribute the Software to Network
Clients”.

4 Install the software onto client workstations. For instructions, see

Task 16, “Install the Software for Network Clients”.

5 Users connect their workstations to the printer by either selecting

the new port to which the printer is connected (Windows) or by
configuring a driver with the new PPD in the Chooser
(Macintosh). For instructions, see Task 17, “Connect to the
Printer”.

EN

Task 12 – 39

Task 13 Install the Software

These installation instructions are for single users and network
administrators. Procedures for installing the software vary according
to your operating system and network environment. Use the
instructions below that best match your operating system and
network environment.

Windows

The setup software detects both the version of Windows that you are
running and the language that is selected in your operating system.
The setup software then installs printer drivers and software that are
appropriate for your system.

●

For Single users install the software on the computer that is
connected to the printer.

●

For Nov ell NetWare networks, install the software on the network
administrator’s workstation. In a shared Windows network
environment, install the software twice—once to install shared
files onto the Windows directory on the network, and once to
install the printing system onto each workstation.

●

For Windows NT networks with a client server , install the software
on the server.

40 – Task 13

1 Single User: Log onto the computer that is connected to the

printer.
Network Administrator: Depending on your environment, log

onto the network administrator’s workstation or onto the server
with Supervisor or Admin privileges.

2 Close all applications. Turn off virus checkers and TSR programs.

After installation, these programs can be turned back on.

EN

3 Insert the

Documentation

HP Color LaserJet 4500 Printing System and

CD-ROM that contains your language into the

CD-ROM drive.

4 In Windows 3.1 or Windows NT 3.51, click Run from the File

menu in Program Manager. In Windows 9x or Windows NT 4.0, if
AutoPlay is bypassed, click Start, and then click Run.

5 Type D:\SETUP.EXE in the box. (This assumes that your

CD-ROM drive is the D:\ drive and that AutoPlay did not
automatically start the installer program.)

6 Click OK to run the installer program.
7 To install software for the language and version of Windows you

are installing from, click the Next button. To install software in
another language, click Cancel. Then exit Setup and browse the
CD-ROM directory structure to find the path for the language you
want to install. For example, if you want to install software for
Windows 95 in Spanish, the path is:

D:\image\win95\sp\setup\disk1\setup.exe.

(where “sp” refers to Spanish).

8 Follow the instructions on the screen. To install software for

Windows on a Novell network, a Windows NT network, or a peer­to-peer network, choose Custom. Then verify that HP JetAdmin
is selected (checked) in the list of software components to install.
If you are installing the software on a single user’ s computer, click

Typical or Custom.

Note When you install the software on a network that uses a shared version

of Windows, you must install the software twice. During the first
installation, install files on the shared Windows directory. Once the
installation is complete, run the installation software again, and choose
Typical or Custom to install the softw are onto the workstation you are
installing from.

EN

Task 13 – 41

Windows Installation Options on the CD-ROM

Typical Custom

Installs:

• Printing system Readme file

• Printer drivers and associated

Readme files

• Uninstaller

Optional:

• Online user guide

Installs user-selected options:

• Printing system Readme file

• Printer drivers and associated

Readme files

• Uninstaller

• Online user guide

• HP FontSmart utility

• HP JetAdmin software

9 Single User: When you are prompted to choose a port for the

printer, select the Local Port option:

• Use an Existing Port – select the port you wish to use.

• Add a Port – select either Local Port or Network Port.

• Connect to a Shared Network Printer – browse the directory
structure to locate the path and name of the shared network
printer.

After selecting a port, choose LPT1.
Network Administrator: This is where you define the printer port

to use for this printer.

• Use an Existing Port – select the port you wish to use.

• Add a Port – select either Local Port or Network Port.

• Connect to a Shared Network Printer – browse the directory
structure to locate the path and name of the shared network
printer.

After selecting a port, choose LPT1.

42 – Task 13

EN

Note If you chose to install the online user guide, the Adobe Acrobat Reader

may be installed as part of the setup.
Network Administrator: If you are installing the online user guide on

a network, install it on a public drive that all network clients can
access.

10 Follow the instructions on the screen to install the online user

guide (optional).
Single User: Once the installer has installed the chosen software

and you have restarted Windows, the software installation is
complete.

Network Administrator: After installing the chosen software,
configure the printer on the network. See Task 14, “Configure the
Printer on the Network”.

IBM OS/2 Warp Server Networks

For IBM OS/2 warp server networks, use HP Web JetAdmin to
configure the printer with network parameters. HP Web JetAdmin
requires a Microsoft Windows NT host on the network. To download
the latest version of HP Web JetAdmin, visit HP Customer Care
online at www.hp.com/support/net_printing.

EN

Task 13 – 43

Macintosh

On a Macintosh-compatible computer , the installation procedures are
the same for a network administrator, a network client, and a single
user. Install the software on any computer that will be printing to the
printer.

Note If the computer is connected to the printer by a LocalTalk (Printer Port)

or EtherTalk connection, the AppleT alk (or Network) Chooser must be
configured for the correct connection to communicate with the printer.

The Macintosh partition on the CD-ROM contains an installer
program for each available language. Find the language that is
appropriate for your operating system, and then use the installer
program for that language.

44 – Task 13

EN

Task 14 Configure the Printer on the Network

Before using the printer on the network, it must be configured with
network parameters. If the printer installation utility did not do this,
use a network printer management utility such as HP JetAdmin. HP
JetAdmin for Windows is located on the Printing System and
Documentation CD-ROM in the “jetadmin” directory. Or, you can
download the latest version of HP JetAdmin or HP Web JetAdmin
from HP Customer Care Online at http://www.hp.com/support/
net_printing.

For more information on HP JetAdmin, see the

Server Software Installation Guide

.

HP JetDirect Print

EN

Task 14 – 45

Task 15 Distribute the Software to Network

Clients

Before a network client can print to the printer, the printing system
software must be installed on the client’s workstation. Rather than
distributing the CD-ROM to each client, you can place disk images of
the installation software onto a public directory. The software’s Disk
Copy option lets you copy disk images for Windows operating
systems to a designated directory.

To create disk images with Disk Copy:

1 Insert the “HP Color LaserJet 4500 Printing System and

Documentation” CD-ROM that contains your language into the
CD-ROM drive.

2 In Windows 3.1x or Windows NT 3.51, click Run from the File

menu in Program Manager.

3 In Windows 9x or Windows NT 4.0, click Start, and then click

Run.

4 Type D:\SETUP.EXE in the box. (This assumes that your

CD-ROM drive is the D:\ drive.)

5 Click OK.
6 Click Next. The Software License screen will appear. Click Yes if

you agree to the terms.

7 When you are prompted to choose the method of installation,

click Disk Copy.

8 Select the language and operating system versions for which y ou

want to create disk images, and then choose the drivers you w ant
included in the disk images.

9 Click Browse to assign a path to the drive and directory where

you want to copy the disk images.

10 Click Next and then follow the instructions on the screen.

46 – Task 15

EN

You also can use a file management tool such as Windows File
Manager or XCOPY to copy disk images. If you use an application or
utility other than Disk Copy, browse the Image directory on the
CD-ROM to determine the location of the disk images. For e xample, if
you want to copy disk images for Windows 9x in Spanish, the path on
the CD-ROM is: D:\image\win95\sp\<driver>\disk1
(where <driver> is the driver you are using such as PCL or PS).

EN

Task 15 – 47

Task 16 Install the Software for Network Clients

Before a client can print to the printer, the printing system software
must be installed on the client’s w orkstation. Procedures for installing
the software vary, depending on the operating system you are using.
Use the instructions below that apply to your operating system.

Windows

The procedures for installing end-user software on client workstations
are similar to the installation procedures for network administrators.
Install the end-user software on client workstations by running
SETUP.EXE from the root directory of the CD-ROM or from the disk 1
directory of disk images.

●

To install end-user software, click Typical or Custom.

Windows Installation Options on the CD-ROM

Typical Custom

Installs:

• Printing system Readme file

• Printer drivers and associated

Readme files

• Uninstaller

Optional:

• Online user guide

Installs user-selected options:

• Printing system Readme file

• Printer drivers and associated

Readme files

• Uninstaller

• Online user guide

• HP FontSmart utility

• HP JetAdmin software

Note To install the end-user software onto a Windows NT workstation, you

must have ADMINISTRATOR PRIVILEGES on that workstation.

●

Do not install the PCL driver or PostScript™ driver(s) onto
Windows NT workstations when you install other end-user
software. Clear the PCL and P ostScript Driver chec k boxes in the
Components list during the Custom Install. The driver(s) will be
installed from the server when you connect to the network printer
in Task 17, “Connect to the Printer”.

●

Do not install the HP JetAdmin software on client workstations
that are on a Novell NetWare network or Windows NT network. If
the check box for HP JetAdmin is selected when you choose the
custom installation, click the HP JetAdmin utility check box to
clear it.

48 – Task 16

EN

Do not install the online user guide on the client’s workstation if

●

you installed it on a public drive.

Note To install the end-user software onto a Windows NT workstation, you

must have ADMINISTRATOR PRIVILEGES on that workstation.

Users of a shared network version of Windows can install only

●

those software components that the network administrator
installed during the network administrator installation. For
example, if the network administrator did not install the
HP FontSmart utility, then the HP FontSmart utility will not install
on client workstations.

For a minimal install (driver only) on a Windows 3.1 or Windows

●

9x workstation, install using the operating system. Using the
operating system installs only the Original Engineering
Manufacturer (OEM) driver. For a minimal install in Windows 9x,
use the Add Printer Wizard. In Windows 3.1, use the Printers icon
in the Control Panel.

On a peer-to-peer network, all users who want access to the

●

network printer may need to install the HP JetAdmin software on
their workstations. For more information, see the chapters on
peer-to-peer networks in the

Installation Guide

.

HP JetDirect Print Server Software

EN

OS/2

For installation instructions, see the installation Readme file in the
OS/2 folder on the software CD-ROM.

Macintosh

The Macintosh partition contains an installer program for each
language. Find the language that is appropriate for your operating
system and then use the installer program for that language.

Task 16 – 49

Task 17 Connect to the Printer

These installation instructions are for single users and network
administrators. After installing the end-user software on a client
workstation, connect the printer drivers to the proper printer port. This
enables the client to print to the printer. The procedures for
connecting to a port vary, depending on your operating system. Use
the instructions below that apply to your operating system.

Windows 3.1 and Windows 9x

●

In Windows 3.1, open the Printers icon in the Control P anel, and
then use the Connect button to connect the printer driver to the
correct port. If the port is not visible in the Ports list, click the
Network button and complete the Connect To Network dialog
box.

●

In Windows 95, select the printer in the Printers folder, and then
open Properties from the File menu. Select the correct port from
the Details tab. If the port is not present, click the Add Port
button and complete the Add Port dialog box.

Windows NT 3.51 and Windows NT 4.0

Note To connect to the network printer on a Windows NT workstation, you

must have ADMINISTRATOR PRIVILEGES on that workstation.
When you connect to the network printer on a Windows NT

workstation, the printer driver gets installed from the server. If the
operating system is unable to install the driver from the server, you
can install the driver from the CD-ROM. If you are prompted for the
driver, browse for printer.inf (Windows NT 3.51) or ntprint.inf
(Windows NT 4.0) in the following subdirectory:

D:image\<OS>\<language>\<driver>\disk1

(where <OS> is your operating system, <language> is the language
you are using, and <driver> is the driver you are using such as PCL
or PS).

Note To connect to the network printer on a Windows NT workstation, you

must have ADMINISTRATOR PRIVILEGES on that workstation.

50 – Task 17

EN

In Windows NT 3.51, use Connect to Printer in the Printer

●

menu. Under Shared Printers, double-click on the printer’s
network name and then follow the instructions on the screen.

In Windows NT 4.0, use the Add Printer Wizard in the Printers

●

folder to connect to a network printer.

Macintosh

For instructions on configuring the printer in the Chooser, see the

HP LaserJet Printing Guide for Macintosh, v. 2.5

folder that is installed on the system hard disk.

, in the HP LaserJet

EN

Task 17 – 51

Troubleshooting Checklist

Problem or Error Message Solution

The control panel display is blank. Make sure the printer’s power switch is on.

The printer may be in PowerSave mode. Press GO to check.
Make sure all power cables are securely attached and plugged

into a grounded power outlet.
The control panel displays
Cannot print from the computer using a

parallel cable.

Cannot print using a sharing device. Try to isolate the cause of the problem. Test the printer using a

Random “garbage” characters are
printing.

Control panel displays

13.X PAPER JAM

Control panel displays an error message. Turn the printer off and back on. If the message does not clear,

Cannot find the printer in the network Verify cabling connections.
– OR –
The HP JetDirect configuration page

indicates an “I/O CARD NOT READY”
message.

OFFLINE

.

. Press GO.

The cable might be bad or installed incorrectly, or might be too

long. Remove the cable and reconnect it, making sure it is

securely connected. Try another bidirectional parallel cable

(IEEE 1284 compliant) with a “C” connector under 10 m (30 ft)

in length. Replace the cable with an HP C2946A cable or

equivalent.

The wrong port may be selected or rerouted. Check the MODE

statement in the AUTOEXEC.BAT file.

There may be a bad port on the computer or printer. Try using a

different port, or, if possible, a different computer or printer to

help isolate the problem.

cable connected directly from the computer to the printer.

Contact the sharing device vendor for troubleshooting steps.

The interface cable may be bad or loose. Check the cable and

connection. If you are using a bidirectional parallel cable (IEEE

1284 compliant) with a “C” connector, make sure it is not longer

than 10 m (30 ft).

Paper may be jammed in one of several locations. Clear all

jams according to instructions in the quick reference guide.

see the online user guide.

Ensure your configuration parameters are correct. See the

troubleshooting section in the

Software Installation Guide

HP JetDirect Print Server

.

For more messages and solutions, see the chapter called “Solving
Problems with the Printer” in the online user guide.

52 – Troubleshooting Checklist

EN

Communicating With an Optional HP JetDirect
Print Server

If the printer contains an optional HP JetDirect print server, and you
cannot communicate with the printer over the network, verify the
operation of the print server. Print an HP JetDirect configuration page.
If the message “I/O CARD READY” does not appear on the
configuration page, see the troubleshooting section of the

HP JetDirect Print Server Software Installation Guide

HP JetDirect 10/100TX print server

If the printer contains an optional HP JetDirect 10/100TX print server,
check to see that the print server was able to link to the network:

Check the link-speed indicators (10 or 100) on the print server. If

●

both are off, the print server failed to link to the network.
Check the HP JetDirect configuration page. The message “LOSS

●

OF CARRIER ERROR” indicates that the print server failed to link
to the network. If the print server failed to link, verify that all
cables are correctly connected. If all cables are correctly
connected and the print server still fails to link, follow the steps
below to reconfigure the print server:

1 Turn off the printer and remove the HP JetDirect 10/100TX

print server.

2 Use jumpers P1, P2, and P3 to manually configure the print

server for either 10 or 100 Mbps (megabits per second) link
speed, and Full- or Half-duplex operation according to the
table below:

.

EN

Print Server Operation Jumper P1 Jumper P2 Jumper P3

Autonegotiation Enabled AUTO — —
100 Half-duplex (not AUTO) 100 H
100 Full-duplex (not AUTO) 100 (not H)
10 Half-duplex (not AUTO) (not 100) H
10 Full-duplex (not AUTO) (not 100) (not H)

Communicating With an Optional HP JetDirect Print Server – 53

3 Reinstall the print server.
4 V erify that the configuration of the connecting network de vice

(such as a 10/100TX network switch) matches. For example,
to set the print server for 100TX Full-duplex operation, the
port on the network switch must also be set for 100TX
Full-duplex operation.

5 Turn the printer on and check the print server operation. If the

print server fails to link, contact a local HP-authorized dealer
or service representative.

54 – Communicating With an Optional HP JetDirect Print Server

EN

Support Information

HP Support

Online Services:

access to information over your
modem, we suggest these
services:

for 24-hour

Obtaining software
utilities and electronic
information for U.S. and
Canada:

For Asia-Pacific
countries/regions:

For Australia, New
Zealand, and India:

For European English:

World Wide We b URL

plus product and support information may be obtained from the
following URLs
in the U.S. http://www.hp.com
in Europe http://www2.hp.com

Printer drivers may be obtained from the following sites:
in Japan ftp://www.jpn.hp.com/drivers/
in Korea http://www.hp.co.kr
in Taiwan http://www.hp.com.tw
or the local driver website http://www.dds.com.tw

Phone:

(1) [phone]

Fax:

(1) [phone]

Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)
3270-0805 or (82) (2) 3270-0893.

For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.

For U.K., call (44) [phone]. For Ireland and outside U.K.,
call (44) [phone].

:

—Printer drivers, updated HP software,

Mail:

Hewlett-Packard Distribution
P.O. Box 907
Santa Clarita, CA 91320-9007
U.S.A.

EN

Support Information – 55

HP Support (continued)

HP direct ordering for

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

accessories or supplies:
HP Support Assistant

compact disc:

HP Service Information:

HP Service Agreements:

HP FIRST:

troubleshooting tips for your HP product. Call from any touch tone phone and request up to three
documents per call. These documents will be sent to the fax of your choice.

Australia [phone] Malaysia [phone]
Canada 1-800-333-1917 New Zealand [phone]
China [phone] Philippines [phone]
Hong Kong 852-2506-2422 Singapore [phone]
India [phone] Taiwan (886) (2) 719-5589
Indonesia [phone] Thailand [phone]
Japan [phone] United States 1-800-333-1917
Korea [phone]

HP FIRST Fax will deliver detailed troubleshooting information on common software and

This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Fulfill Plus at (65) 740-4477.

To locate HP-authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada)

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service 1-800-446-0522

56 – Support Information

EN

Customer Support Options Worldwide

In addition to the phone numbers listed below, the online user guide
contains worldwide sales and service addresses and phone numbers
for countries/regions not listed here.

Customer Support Worldwide

Customer Support
and Product Repair
Assistance for the
U.S. and Canada:

Call 1-208-323-2551 Monday through Friday from 6 am to 6 pm (Mountain
Time) free of charge during the warranty period. However, your standard
long-distance phone charges still apply . Ha ve y our system nearb y and your
serial number ready when calling.

If you know your printer needs repair, call 1-800-243-9816 to locate your
nearest HP-authorized service provider, or call 1-208-223-2551 for HP
centralized service dispatch.

Post-warranty telephone assistance is available to answer your product
questions. Call 1-900-555-1500 ($2.50* per minute, U.S. only) or call
1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada)
Monday through Frida y from 6 am to 6 pm (Mountain Time).

only when you connect with a support technician. *Prices subject to
change.

Charges begin

European Customer Support Center Language and In-Country Options
Available

Open Monday through Friday 8:30 to 18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number

listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, y ou can receiv e support for a f ee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.

English

Dutch

French

Ireland:
U.K.:
International:
Belgium:
Netherlands:
France:
Belgium:
Switzerland:

(353) (1) 662-5525
(44) [phone]
(44) [phone]
(32) (2) 626-8806
(31) (20) 606-8751
(33) (01) 43-62-3434
(32) (2) 626-8807
(41) (84) 880-1111

German

Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese

Germany
Austria:
Norway:
Denmark:
Finland:
Sweden:
Italy:
Spain:
Portugal:

(49) [phone]
(43) (1) 0660-6386
(47) 2211-6299
(45) 3929-4099
(358) (9) 0203-47288
(46) (8) 619-2170
(39) (2) 264-10350
(34) (90) 232-1123
(351) (1) 441-7199

EN

Support Information – 57

Customer Support Worldwide (continued)

-

country/region support numbers:

In

additional product repair services, or if your country/region is not listed below, refer to the Worldwide
Sales and Service Offices section in the online user guide.

Argentina 787-8080 Japan (81) (3) 3335-8333
Australia (61) (3) 272-8000 Malaysia (60) (3) 295-2566
Brazil 022-829-6612 Mexico (Mexico City) 01 800-22147
Canada (1) [phone] Mexico (outside

China (86) (10) 65053888-5959 New Zealand (64) (9) 356-6640
Chile 800-360999 Philippines (63) (2) 894-1451
Czech Republic (420) (2) 471-7321 Poland (48) (22) 37-5065
Greece (30) (1) 689-6411 Portugal (351) (1) 301-7330
Hong Kong (852) 800-96-7729 Russia (7) (95) 923-5001
Hungary (36) (1) 343-0310 Singapore (65) 272-5300
India (91) (11) 682-6035 Taiwan (886) [phone]

(91) (11) 682-6069 Thailand [phone]
Indonesia (62) (21) 350-3408 Turkey (90) (1) 224-5925
Korea (82) (2) 3270-0700
Korea (outside Seoul) (82) [phone]

If you require support after your warranty has expired,

01 800-90529

Mexico City)

58 – Support Information

EN