hp LaserJet 3015
use
hp LaserJet 3015 all-in-one
User Guide
Copyright Information
© Copyright 2004 Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
A user of the Hewlett-Packard product
associated with this user guide is granted a
license to: a) print hard copies of this user
guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
to sell, re-sell or otherwise distribute the hard
copies; and b) place an electronic copy of
this user guide on a network server, provided
access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
Hewlett-Packard product associated with
this user guide.
Part number: Q2669-90951
Edition 1, 10/2004
Trademark Credits
Adobe® and PostScript® are trademarks of
Adobe Systems Incorporated.
Microsoft®, Windows®, and Windows NT®
are U.S. registered trademarks of Microsoft
Corporation.
UNIX® is a registered trademark of The
Open Group.
All other products mentioned herein may be
trademarks of their respective companies.
Table of contents
1 Getting to know your device
Identifying the hp LaserJet 3015 all-in-one ...............................................................................2
Package contents ...............................................................................................................2
Device features .........................................................................................................................3
Identifying the hardware components .......................................................................................4
HP LaserJet 3015 all-in-one hardware components ..........................................................4
Identifying the device control panel components ......................................................................5
Identifying the software components ........................................................................................6
Print-media specifications .........................................................................................................7
Supported paper weights and sizes ...................................................................................7
2 Changing the settings by using the hp toolbox or the device control
panel
Using the hp toolbox ...............................................................................................................10
Supported operating systems ...........................................................................................10
Supported browsers .........................................................................................................10
To view the hp toolbox ......................................................................................................10
The hp toolbox sections ....................................................................................................11
Using the device control panel ................................................................................................13
Printing a configuration page ............................................................................................13
Printing a device control panel menu map .......................................................................13
Restoring the factory-set defaults .....................................................................................13
Changing the device control panel display language .......................................................14
Changing the default media size ......................................................................................14
Using the device volume controls .....................................................................................14
3 Printing
Printing by using manual feed .................................................................................................18
To print by using manual feed ..........................................................................................18
Stopping or canceling a print job .............................................................................................19
Printer drivers ..........................................................................................................................20
Changing print settings .....................................................................................................20
Understanding print-quality settings ........................................................................................21
To temporarily change print-quality settings ....................................................................21
To change print-quality settings for all future jobs ............................................................21
To use EconoMode (to save toner) ..................................................................................21
Optimizing print quality for media types ..................................................................................23
To gain access to the optimizing feature ..........................................................................23
Device media specifications ....................................................................................................24
Guidelines for using media .....................................................................................................25
Paper ................................................................................................................................25
Common media problems table .......................................................................................25
Labels ............................................................................................................................... 25
Transparencies .................................................................................................................2 6
ENWW iii
Envelopes .........................................................................................................................26
Card stock and heavy media ............................................................................................27
Selecting media for the automatic document feeder (ADF) ....................................................29
Automatic document feeder (ADF) specifications ............................................................29
Printing on envelopes ..............................................................................................................30
To print on one envelope ..................................................................................................30
To print on multiple envelopes .........................................................................................31
Printing on transparencies and labels .....................................................................................33
To print on transparencies or labels .................................................................................33
Printing on letterhead and preprinted forms ...........................................................................35
To print on letterhead and preprinted forms .....................................................................35
Printing on custom-sized media or card stock ........................................................................36
To print on custom-sized media or card stock .................................................................36
Printing on both sides of the media (manual duplexing) .........................................................37
To manually duplex ..........................................................................................................37
Printing multiple pages on a single sheet of media ................................................................39
To print multiple pages on a single sheet .........................................................................39
Printing booklets ......................................................................................................................40
To print booklets ...............................................................................................................40
Printing watermarks ................................................................................................................ 42
To use the watermark feature ...........................................................................................42
4 Copying
Loading originals to copy ........................................................................................................44
To load originals into the automatic document feeder (ADF) input tray ...........................44
Starting a copy job ..................................................................................................................46
Canceling a copy job ...............................................................................................................46
Adjusting the copy quality .......................................................................................................47
To adjust the copy quality for the current job ...................................................................47
To adjust the default copy quality .....................................................................................47
Adjusting the lighter/darker (contrast) setting .........................................................................48
To adjust the lighter/darker setting for the current job ......................................................48
To adjust the default lighter/darker setting .......................................................................48
Reducing or enlarging copies .................................................................................................49
To reduce or enlarge copies for the current job ...............................................................50
To change the default copy size .......................................................................................50
Changing the default copy-collation setting ............................................................................52
To change the default copy-collation setting ....................................................................52
Changing the default number of copies ..................................................................................53
To change the default number of copies ..........................................................................53
Copying two-sided originals ....................................................................................................54
To copy a multiple-page stack of two-sided originals .......................................................54
5 Scanning
Loading originals to scan ........................................................................................................56
Loading originals into the automatic document feeder (ADF) input tray ..........................56
Understanding scanning methods ..........................................................................................58
Canceling a scan job ...............................................................................................................59
Scanning from the device control panel ..................................................................................60
Programming the Scan to button ......................................................................................60
Scanning to e-mail ............................................................................................................60
Scanning to a folder ..........................................................................................................60
Scanning by using hp LaserJet Scan software .......................................................................61
Scanning to e-mail ............................................................................................................61
To scan to a file ................................................................................................................61
iv ENWW
Scanning to another software program ............................................................................62
Scanning to the Readiris OCR software ...........................................................................63
Scanning by using TWAIN-compliant and WIA-compliant software .......................................64
Using TWAIN-compliant and WIA-compliant software .....................................................64
Scanning by using OCR ..........................................................................................................65
Readiris .............................................................................................................................65
Scanner resolution and color ..................................................................................................66
Resolution and color guidelines .......................................................................................66
Color .................................................................................................................................67
6 Faxing
.................................................................................................................................................. 70
...........................................................................................................................................70
7 Cleaning and maintenance
Cleaning the outside of the device ..........................................................................................72
To clean the exterior .........................................................................................................72
To clean the glass ............................................................................................................72
Cleaning the media path .........................................................................................................73
To clean the media path ...................................................................................................73
8 Troubleshooting
Device does not turn on ..........................................................................................................76
Is power reaching the device? ..........................................................................................76
The device control panel display has black lines or dots, or fades ........................................77
Black lines or dots ............................................................................................................77
Faded device control panel display ..................................................................................77
Pages print but are totally blank ..............................................................................................78
Is the sealing tape still in the print cartridge? ...................................................................78
Does the configuration page print? ..................................................................................78
Does the document contain blank pages? .......................................................................78
Is the original loaded correctly? ........................................................................................78
Pages did not print ..................................................................................................................79
Does a message appear on your computer screen? .......................................................79
Is media being pulled into the device correctly? ..............................................................79
Are media jams present? ..................................................................................................79
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .........79
Are other devices running on your computer? .................................................................79
Pages printed, but a problem exists ........................................................................................80
Is the print quality poor? ...................................................................................................80
Is the printed page different from what appears onscreen? .............................................80
Are the device settings appropriate for the print media? .................................................80
Onscreen error messages appear ..........................................................................................81
Printer not responding/error writing to LPT1 ....................................................................81
Cannot access port (in use by another application) .........................................................81
Paper-handling problems exist ...............................................................................................82
Print is skewed (crooked) .................................................................................................82
More than one sheet feeds at one time ............................................................................82
Device does not pull media from the media input tray .....................................................82
Media curls when fed through device ...............................................................................82
Printed page is different from what appears onscreen ...........................................................83
Is the text garbled, incorrect, or incomplete? ...................................................................83
Are graphics or text missing? Are there blank pages? ....................................................83
Is the page format different from the format on another printer? .....................................84
ENWW v
Is the quality of the graphics poor? ..................................................................................84
Media jams occur in the printer ...............................................................................................85
To clear a media jam ........................................................................................................85
To clear other media jams ................................................................................................87
Tips to avoid media jams ..................................................................................................88
Print quality is unacceptable ...................................................................................................89
Light print or fade ..............................................................................................................89
Toner specks ....................................................................................................................89
Dropouts ...........................................................................................................................90
Vertical lines .....................................................................................................................90
Gray background ..............................................................................................................91
Toner smear .....................................................................................................................91
Loose toner .......................................................................................................................92
Vertical repetitive defects .................................................................................................92
Misformed characters .......................................................................................................93
Page skew ........................................................................................................................93
Curl or wave ......................................................................................................................94
Wrinkles or creases ..........................................................................................................94
Toner scatter outline .........................................................................................................95
Device control panel error messages appear .........................................................................96
Resolving common error messages .................................................................................96
Critical error messages .....................................................................................................96
Alert messages .................................................................................................................9 7
Warning messages ...........................................................................................................97
No copy came out ...................................................................................................................99
Is media loaded in the input tray? ....................................................................................99
Is the original loaded correctly? ........................................................................................99
Is the ADF media lever set correctly? ..............................................................................99
Copies are blank, or images are missing or faded ...............................................................100
Has the sealing tape been removed from the print cartridge? .......................................100
Is the print cartridge low on toner? .................................................................................100
Is the original of poor quality? ........................................................................................100
Does the original have a colored background? ..............................................................100
Copy quality is unacceptable ................................................................................................101
Preventing problems .......................................................................................................101
Media jams occur in the automatic document feeder (ADF) ................................................102
Typical automatic document feeder (ADF) jam locations ..............................................102
Automatic document feeder (ADF) media lever .............................................................102
To clear a media jam from the automatic document feeder (ADF) ................................103
Copy defects are apparent ....................................................................................................104
Vertical white or faded stripes ........................................................................................104
Blank pages ....................................................................................................................104
Wrong original was copied .............................................................................................105
Too light or dark ..............................................................................................................105
Unwanted lines ...............................................................................................................105
Black dots or streaks ......................................................................................................105
Unclear text .....................................................................................................................105
Reduced size ..................................................................................................................105
Scanned image is of poor quality ..........................................................................................106
Is the original a second-generation photo or picture? ....................................................106
Is the image quality better when the document is printed? ............................................106
Is the image skewed (crooked)? ....................................................................................106
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect? ............................................................................................................................106
Do graphics look different from the original? ..................................................................106
Part of the image did not scan ..............................................................................................107
vi ENWW
Was the original loaded correctly? .................................................................................107
Does the original have a colored background? ..............................................................107
Are text or images on the back of a two-sided original appearing in the scan? ............107
Is the original longer than 381 mm (15 inches)? ............................................................107
Is the original too small? .................................................................................................107
Is the media size correct? ...............................................................................................107
The scan takes too long ........................................................................................................108
Is your resolution or color level set too high? .................................................................108
Is your software set to scan in color? .............................................................................108
Did you send a print job or copy job before you tried to scan? ......................................108
Is your computer set for bidirectional communication? ..................................................108
Error messages appear .........................................................................................................109
Common scanning error messages ...............................................................................109
Scan quality is unacceptable ................................................................................................110
Preventing problems .......................................................................................................110
Blank pages ....................................................................................................................110
Too light or dark ..............................................................................................................110
Unwanted lines ...............................................................................................................110
Black dots or streaks ......................................................................................................110
Unclear text .....................................................................................................................110
Appendix A Specifications
HP LaserJet 3015 all-in-one .................................................................................................113
HP LaserJet 3015 all-in-one specifications ....................................................................113
HP LaserJet 3015 all-in-one battery .....................................................................................115
Appendix B Regulatory Information
................................................................................................................................................ 117
FCC regulations ....................................................................................................................118
Telephone consumer protection act (United States) ............................................................119
IC CS-03 requirements .........................................................................................................120
Regulatory information for the European Union countries/regions .......................................120
Safety statements .................................................................................................................121
Laser safety statement ...................................................................................................121
Canada DOC regulations ...............................................................................................121
Laser statement for Finland ............................................................................................122
Korean EMI statement ....................................................................................................122
Australia ..........................................................................................................................123
Declaration of Conformity .....................................................................................................124
Environmental product stewardship program .......................................................................125
Protecting the environment .............................................................................................125
Ozone production ...........................................................................................................125
Energy consumption .......................................................................................................125
Toner consumption .........................................................................................................125
Paper use .......................................................................................................................125
Plastics ...........................................................................................................................125
HP LaserJet printing supplies .........................................................................................126
HP printing supplies returns and recycling program information ...................................126
U.S. returns .....................................................................................................................126
Non-U.S. returns .............................................................................................................126
Paper .............................................................................................................................. 126
Material restrictions ........................................................................................................126
Nederlands .....................................................................................................................127
For more information ......................................................................................................127
Material safety data sheets ...................................................................................................128
ENWW vii
Appendix C HP limited warranty statement
HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY ........................................129
Appendix D HP parts and accessories
Ordering HP parts and accessories ......................................................................................132
HP parts and accessories chart .....................................................................................132
HP LaserJet print cartridges .................................................................................................134
HP policy on non-HP print cartridges .............................................................................134
To install a print cartridge ...............................................................................................134
Storing print cartridges ...................................................................................................134
Print cartridge life expectancy ........................................................................................134
Recycling print cartridges ...............................................................................................134
Saving toner ....................................................................................................................135
Appendix E Service and support
Obtaining hardware service ..................................................................................................138
To obtain hardware service ............................................................................................138
To remove the media input tray ......................................................................................139
Extended warranty ................................................................................................................140
Service information form .......................................................................................................141
Glossary
Index
viii ENWW
1
Getting to know your device
Use these topics to acquaint yourself with your new HP LaserJet 3015 all-in-one:
Identifying the hp LaserJet 3015 all-in-one
●
Device features
●
Identifying the hardware components
●
Identifying the device control panel components
●
Identifying the software components
●
Print-media specifications
●
ENWW 1
Identifying the hp LaserJet 3015 all-in-one
Use the following illustration to make sure that the package contents are complete.
Package contents
1 Print cartridge
2 Power cord
3 Getting started guide and support flyer
4 Media input tray
5 CD-ROMs containing device software and electronic user guide
6 Automatic document feeder (ADF) input tray
7 Fax guide
8 Phone cord
9 ADF output support
10 Ouput bin support
11 Control panel cover
12 HP LaserJet 3015 all-in-one
Note
Use the phone cord and the power cord that came with the device. Using other phone cords
or power cords can adversely affect the performance of the device.
Learn more about the device by using these sources of information:
● The HP toolbox. Use this software component to perform many of the tasks described in
this user guide and to set print, fax, copy, and scan settings.
● The start guide. Use this guide to set up the device, connect it to your computer, and
install the software.
● The fax guide. Use this guide to set up and use the fax functions of the device.
2 Chapter 1 Getting to know your device ENWW
Device features
Speed ●
Paper handling ●
Memory ●
Connectivity ●
Fax ●
Prints and copies up to 15 pages per minute (ppm)
A 30-page automatic document feeder (ADF), a 150-sheet media
input tray, and a 10-sheet priority input slot
32 megabytes (MB) of random-access memory (RAM) (9 MB for the
system and 23 MB of RAM available to the user)
A universal serial bus (USB) port (compatible with 2.0
specifications) and an IEEE 1284-B parallel port (Note: cables are
not included)
Full-functionality fax capabilities with a V.34 fax, including a phone
book, fax polling, and delayed-fax features
ENWW Device features 3
Identifying the hardware components
Use the following illustrations to identify the device hardware components.
HP LaserJet 3015 all-in-one hardware components
1 Automatic document feeder (ADF) input tray
2 ADF media lever
3 Device control panel
4 ADF output bin
5 Print-cartridge-door release
6 Device output bin
7 Priority input slot
8 Media input tray
9 Parallel port
10 USB port
11 Fax interface ports
12 Power switch
13 Power receptacle
4 Chapter 1 Getting to know your device ENWW
Identifying the device control panel components
Use the following illustration to learn about the device control panel components.
1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax
settings. See the fax guide for information about using the fax controls.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display and dial phone numbers for faxing. For information about using alphanumeric key
characters, see the fax guide.
3 Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job.
4 Copy controls. Use these controls to change commonly used default settings and to start copying.
For instructions about copying, see
5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning,
see
Scanning.
Copying.
ENWW Identifying the device control panel components 5
Identifying the software components
Note
Note
The software components that are installed depend on the operating system (OS) and the
installation type. See the start guide for more information.
The following software items are included with the device:
● HP toolbox
● HP LaserJet Scan
● TWAIN or WIA scan driver
● HP LaserJet Fax
● Readiris OCR (not installed with other software; separate installation is required)
● Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)
● Installer/uninstaller
The PCL 6 printer driver is intalled automatically when you use the Typical option during the
installation of the software. To install the PostScript Level 2 emulation printer driver, select the
Custom option during the installation of the software. To install the PCL 5e printer driver, use
the printer wizard after the software has been installed.
6 Chapter 1 Getting to know your device ENWW
Print-media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper.
Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles,
dust, wrinkles, curls, or bent edges.
Note
The printer supports a wide range of standard and custom sizes of print media. The capacity
of trays and bins can vary depending on media weight and thickness and environmental
conditions. Smoothness—100 to 250 (Sheffield).
Use only transparencies designed for use with HP LaserJet printers.
Supported paper weights and sizes
Media input tray paper sizes
Media input tray Dimensions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm
(3 by 5 in)
Maximum-size paper 216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy
paper
Maximum-size glossy
paper
Minimum-size
transparencies
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
60 to 163 g/m
(16 to 43 lb bond)
60 to 163 g/m
(16 to 43 lb bond)
75 to 120 g/m
(20 to 32 lb bond)
75 to 120 g/m
(20 to 32 lb bond)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
2
2
2
150 sheets
(60 g/m
2
; 16 lb bond)
150 sheets
(60 g/m
2
; 16 lb bond)
Maximum stack height:
18 mm (0.7 in)
2
Maximum stack height:
18 mm (0.7 in)
75 sheets
Maximum-size
transparencies
Minimum-size
envelopes
Maximum-size
envelopes
216 by 356 mm
(8.5 by 14 in)
90 by 160 mm
(3.5 by 6.3 in)
178 by 254 mm
(7 by 10 in)
Minimum-size label 76 by 127 mm
(3 by 5 in)
Maximum-size label 216 by 356 mm
(8.5 by 14 in)
Minimum-size card
stock
Maximum-size card
stock
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
75 to 105 g/m
2
(20 to 28 lb bond)
75 to 105 g/m
2
(20 to 28 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
135 to 157 g/m
2
(36 to 42 lb bond)
135 to 157 g/m
2
(36 to 42 lb bond)
75 sheets
15 envelopes
15 envelopes
60 sheets
60 sheets
60 sheets
60 sheets
ENWW Print-media specifications 7
Priority input slot paper sizes
Priority input slot Dimensions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm
(3 by 5 in)
Maximum-size paper 216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy
paper
Maximum-size glossy
paper
Minimum-size
transparencies
Maximum-size
transparencies
Minimum-size
envelopes
Maximum-size
envelopes
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
Minimum-size label 76 by 127 mm
(3 by 5 in)
Maximum-size label 216 by 356 mm
(8.5 by 14 in)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
10 sheets
(75 g/m
2
; 20 lb bond)
10 sheets
(75 g/m
2
; 20 lb bond)
Maximum stack height:
1.5 mm (0.06 in)
Maximum stack height:
1.5 mm (0.06 in)
5 sheets
5 sheets
Individual envelopes
Individual envelopes
4 sheets
4 sheets
Note
Minimum-size card
stock
Maximum-size card
stock
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
135 to 163 g/m
(36 to 43 lb bond)
135 to 163 g/m
(36 to 43 lb bond)
2
2
4 sheets
4 sheets
Automatic document feeder (ADF) paper sizes
ADF Dimensions Weight or thickness Capacity
Minimum-size paper 74 by 105 mm
(2.9 by 4.1 in)
Maximum-size paper 215 by 356 mm
(8.5 by 14 in)
60 to 90 g/m
(16 to 24 lb bond)
60 to 90 g/m
(16 to 24 lb bond)
2
2
30 sheets
(75 g/m
2
30 sheets
(75 g/m
2
; 20 lb bond)
; 20 lb bond)
The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
Subsequent sheets of legal-size media slide off of the ADF output bin.
8 Chapter 1 Getting to know your device ENWW
Changing the settings by using
2
Note
the hp toolbox or the device
control panel
You can change the settings for the device by using the HP toolbox or the device control
panel. Often, the easier method for changing the device settings is to use the HP toolbox.
The following table lists some of the settings that you can change by using the HP toolbox and
the device control panel. For information about how to use the HP toolbox to change settings,
see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left
side of the HP toolbox window. (See
access to the HP toolbox.) For information about how to use the device control panel to
change the device settings, review the information in this chapter.
Settings that are established in the software program take precedence over printer-driver
settings. Printer-driver settings override the HP toolbox and device control panel settings.
Setting or feature HP toolbox Control panel
Restore the factory-set defaults. X X
Using the hp toolbox for information about how to gain
Print information pages, such as the configuration
page, device control panel menu map, and usage
page.
Change the device control panel display language. X X
Change the HP toolbox language. X
Set up status alerts. X
Configure the fax-send and fax-receive settings. X X
View or forward faxes that have been received to the
computer.
Configure the scan to e-mail or a folder settings. X
Change the copy settings. X X
Add, delete, or modify the destinations in the Fax
Phone Book.
Gain access to the online user guide. X
Check the device status remotely. X
X X
X
X X
ENWW 9
Using the hp toolbox
The HP toolbox is a Web application that you can use for the following tasks.
● Monitor the device status.
● View and configure the device settings for print, fax, copy, and scan.
● View troubleshooting and "How do I" information.
● Provide access to fax and scan software capabilities.
You can view the HP toolbox when the device is directly connected to a computer, or when the
device is connected to a network. You must have performed a complete software installation
to use the HP toolbox.
Note
Note
You do not need Internet access to open and use the HP toolbox. However, if you click a link
in the Other Links area, you must have Internet access to go to the site associated with the
link. For more information, see
Other links.
Supported operating systems
The HP toolbox is supported for the following operating systems:
● Windows 98, Windows 2000, Windows Millennium Edition (Me), and Windows XP
The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating
system for the HP toolbox to function.
Supported browsers
To use the HP toolbox, you must have one of the following browsers:
● Microsoft Internet Explorer 5.5 or later
● Netscape Navigator 6.2 or later
● Opera 7.0 or later
All pages can be printed from the browser.
To view the hp toolbox
Open the HP toolbox in one of the following ways:
●
On the desktop, double-click the HP toolbox icon
● Double-click the Status Client icon that is located in the system tray, which is at the far
right of the taskbar.
● On the Start menu, point to HP LaserJet, and then select hp Toolbox.
The HP toolbox opens in a Web browser.
Note
10 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
.
The hp toolbox sections
The HP toolbox contains the following sections:
● Status tab
● Fax tab
● Scan to... tab
● Troubleshooting tab
● Documentation tab
Other links
Each page in the HP toolbox contains links to the HP website for device registration and
device support, and links for ordering supplies. You must have Internet access to use any of
these links. If you use a dial-up connection and did not connect when you first opened the HP
toolbox, you must connect before you can view these websites.
Status tab
The Status tab has links to the following main pages:
● Device Status. View device status information. This page indicates device conditions
such as a media jam or an empty input tray. After you correct a problem with the device,
click Refresh to update the device status.
● Set up Status Alerts. Use alerts to configure the device to notify you automatically of
device alerts. From this page you can turn alerts on or off, specify when the device sends
an alert, and select the type of alert (either a pop-up message or a taskbar icon) that you
want to receive. To activate status alert settings, click Apply.
● View Configuration. View settings available for the device. This page also displays any
accessories that have been installed, such as DIMMs. The View Configuration page
displays the same information that is shown on the configuration page.
● Print Info pages. Print the configuration page and other information pages that are
available for the device.
Fax tab
The Fax tab has links to the following main pages:
● Fax Tasks
● Fax Phone Book
● Fax Send Log
● Fax Data Properties
● Fax Reports
● Detailed Fax Settings
Note
ENWW Using the hp toolbox 11
For more information about fax functions and features, see the fax guide.
Scan to... tab
The Scan to... tab has links to the following main pages:
● Scan to E-mail or a Folder
● Scan Preferences
Note
The scan preferences apply to only Scan to E-mail or a Folder.
Troubleshooting tab
The Troubleshooting tab has links to various device troubleshooting information, such as how
to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or
scan problems.
Documentation tab
The Documentation tab contains links to the following information sources:
● User Guide. The user guide contains information about using the device, warranty,
specifications, and support. The user guide is available in both HTML and PDF format.
● Late Breaking News. This document contains late-breaking information about the
device. It is available in English only.
12 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
Using the device control panel
You can also configure settings at the device control panel. This section describes how to
perform the following tasks:
Printing a configuration page
●
Printing a device control panel menu map
●
Restoring the factory-set defaults
●
Changing the device control panel display language
●
Changing the default media size
●
Using the device volume controls
●
Changing print settings
●
Printing a configuration page
You can see which device settings are currently selected by printing a configuration page.
To print a configuration page
1. Press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Config report, and then press
The device exits the menu settings and prints the report.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Printing a device control panel menu map
You can see all of your device control panel menu options by printing a device control panel
menu map.
To print a device control panel menu map
1. On the device control panel, press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Menu structure, and then press
A menu map prints, showing all of the device control panel menu options.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults and clears
the fax header name and phone number. (See the fax guide for information about how to add
your information to the fax header.) This procedure clears fax numbers and names that are
associated with one-touch keys and speed-dial codes, and deletes any pages that are stored
in the memory. The procedure then automatically restarts the device.
ENWW Using the device control panel 13
To restore the factory-set defaults
Note
1. Press
2. Use the < or the > button to select Service, and then press
3. Use the < or the > button to select Restore defaults, press
MENU/ENTER
MENU/ENTER
.
again to confirm your selection.
MENU/ENTER
MENU/ENTER
.
, and then press
The device automatically restarts.
Changing the device control panel display language
Use this procedure to have reports print in, and messages on the the device control panel
display appear in, a language other than the default for your country/region.
The Demo page prints in English only.
To change the device control panel display language
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Language, and then press
4. Use the < or the > button to select the language that you want.
5. Press
MENU/ENTER
MENU/ENTER
.
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
The device automatically restarts.
Changing the default media size
The media size should be set to the size of media that you normally load in the media input
tray. The device uses this setting for copying, printing reports, printing faxes, and determining
autoreduction for incoming faxes.
To change the default paper size
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Def. paper size, and then press
4. Use the < or the > button until the size of paper that you have loaded appears. You can
5. Press
MENU/ENTER
.
select Letter, Legal, or A4.
MENU/ENTER
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
Using the device volume controls
You can control the volume of the following sounds:
● The alarm sound that the device emits when it requires attention, such as when the device
door is open.
● The beeps that are emitted when you press the device control panel buttons.
14 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
● The phone line sounds for outgoing faxes.
● The ring volume for incoming faxes.
To change the alarm volume
The alarm sounds when the device is presenting an alert or critical error message. The alarm
duration length is either one or three seconds, depending on the type of error.
Note
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press
MENU/ENTER
.
to select Alarm volume.
MENU/ENTER
MENU/ENTER
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the alarm volume is Soft.
To change the volume for the fax
This setting determines the volume of various fax sounds that occur when the device is
sending or receiving fax jobs.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Use the < or the > button to select PhoneLine Volume, and then press
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
.
to save your selection.
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
.
Note
Note
The factory-set default is Soft.
To change the ring volume of the fax
The fax ring sounds when the device is initially sending or receiving a call. The ring duration
length depends on the local telecom ring-pattern length.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press the < or the > button once to select Ring volume, and then press
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
The factory-set default is Soft.
.
to save your selection.
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
ENWW Using the device control panel 15
To change the device control panel key-press volume
The key-press volume controls the sound that is made when a device control panel button is
pressed.
Note
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
.
MENU/ENTER
MENU/ENTER
4. Use the < or the > button to select Key Press volume, and then press
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the device control panel key-press volume is Soft.
.
MENU/ENTER
.
.
16 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
3
Printing
Use the following information to perform printing tasks with the device:
Printing by using manual feed
●
Stopping or canceling a print job
●
Printer drivers
●
Understanding print-quality settings
●
Optimizing print quality for media types
●
Device media specifications
●
Guidelines for using media
●
Selecting media for the automatic document feeder (ADF)
●
Printing on envelopes
●
Printing on transparencies and labels
●
Printing on letterhead and preprinted forms
●
Printing on custom-sized media or card stock
●
Printing on both sides of the media (manual duplexing)
●
Printing multiple pages on a single sheet of media
●
Printing booklets
●
Printing watermarks
●
ENWW 17
Printing by using manual feed
Use manual feed when printing on mixed media (for example, printing on an envelope, then a
letter, then an envelope, and so on). Load an envelope in the priority input tray and load
letterhead in the media input tray.
To print by using manual feed
1. Open the device properties or printer setup (printer driver) in the software program.
2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source
is: or Paper Source drop-down list. (For instructions about opening the printer driver from
your computer, see
3. Send the print job.
4. After you have changed the setting, wait until Manual feed appears on the device control
panel, and then press
Understanding print-quality settings.)
MENU/ENTER
to print each job.
18 Chapter 3 Printing ENWW
Stopping or canceling a print job
CAUTION
If your print job is currently printing, you can cancel it by pressing
CANCEL
on the device control
panel.
Pressing
CANCEL
clears the job that the device is currently processing. If more than one
process is running (for example, the device is printing a document while receiving a fax),
CANCEL
pressing
clears the process that currently appears on the device control panel.
You can also cancel a print job from a software program or a print queue.
To stop the print job immediately, remove the remaining print media from the device. After
printing stops, use one of the following options:
CANCEL
● Device control panel: To cancel the print job, press and release
on the device
control panel.
● Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
● Windows print queue: If a print job is waiting in a print queue (computer memory) or
print spooler, delete the job there. Go to the Printer screen in Windows 98, Windows Me,
Windows 2000, and Windows XP. Click Start, Settings, and Printers. Double-click the
device icon to open the window, select your print job, and then click Delete.
ENWW Stopping or canceling a print job 19
Printer drivers
When you installed the device software, you selected one of the following printer drivers:
PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device
features. Unless complete backward compatibility with previous printer control language
(PCL) drivers or older printers is necessary, the PCL 6 driver is recommended.
PCL 5e driver: Use the PCL 5e driver if you need print results to look consistent with those
from older HP LaserJet printers. Certain features (FastRes 1200 and 300 dpi) are not available
in this driver. (Do not use the PCL 5e driver that is provided with this device with older
printers.)
PS driver: Use the PostScript® (PS) driver for compatibility with PS needs. Certain features
(manual duplexing, printing booklets, watermarks, and printing more than four pages per
sheet) are not available with this driver.
Note
The device automatically switches between PS emulation and PCL printer languages
depending on the driver that you have selected. The PS emulation emulates Adobe®
PostScript Level 2. For information about gaining access to your printer driver see
print settings.
Changing
Changing print settings
After installation, you can gain access to print settings from the device printer driver or from
another software program. These settings do not affect other users on a network.
You can also change some of the printer settings through the HP toolbox. For more
information about the HP toolbox, see
To change default settings across all programs
Windows 98, Windows Me, and Windows XP Home: From the Start menu, point to
Settings, and then click Printers. Right-click the device icon, and then click Properties. Make
the necessary changes to the settings, and then click OK.
Windows NT 4.0, Windows 2000, and Windows XP Professional: From the Start menu,
point to Settings, and then click Printers. For Windows 2000, right-click the device icon, and
then click Printing Preferences. For Windows NT 4.0, right-click the device icon, and then
click Document Defaults.Make the necessary changes to the settings, and then click OK.
Using the hp toolbox.
Note
The actual steps can vary; these are the most common methods.
To change settings for a print job
On the File menu, click Print. In the Print dialog box, click Properties. Change the settings
that you want to apply for the current print job, and then click OK.
20 Chapter 3 Printing ENWW
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the
graphics are printed. You can also use the print-quality settings to optimize the print quality for a
specific media type. See
You can change the settings in the device properties to accommodate the types of jobs that
you are printing. The following settings are available, depending on the printer driver that you
are using:
● Best Quality (FastRes 1200): The resolution is rendered differently so that the job can
print faster. This is the default setting.
● 600 dpi
● 300 dpi
● Custom: This setting produces the same resolution as the Faster Printing setting, but you
can change the scale patterns.
● EconoMode (Save Toner): Text is printed with less toner. This setting is useful when you
are printing drafts. You can use this setting independently of other print-quality settings.
Optimizing print quality for media types for more information.
Note
Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties
through the Print Setup menu in the program that you are using to print. See
settings for more information.
Changing print
To change print-quality settings for all future jobs
For Windows 98, Windows 2000, and Windows Me:
1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the device icon.
3. Click Properties (in Windows 2000, you can also click Printing Preferences).
4. Change the settings, and click OK.
For Windows XP:
1. In the Windows system tray, click Start, select Settings, and then click Printers and
Faxes.
2. Right-click the device icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.
To use EconoMode (to save toner)
EconoMode is a feature that allows the device to use less toner per page. Selecting this option
extends the life of the toner supply and reduces the cost per page. However, it also reduces
print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.
ENWW Understanding print-quality settings 21
Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used
full-time when the average toner coverage is significantly less than five percent, it is possible
that the toner supply will outlast the mechanical parts in the print cartridge. If print quality
begins to degrade under these circumstances, you will need to install a new print cartridge,
even if toner remains in the cartridge.
Note
Note
Not all device features are available from all printer drivers or operating systems. See the
device properties (driver) online Help for information about available features for the driver.
1. To enable EconoMode, open the device properties (or printing preferences in Windows
2000 and Windows XP). See
Changing print settings for more information.
2. On the Paper/Quality tab or the Finishing tab, select the EconoMode check box.
See To change print-quality settings for all future jobs for instructions about using the
EconoMode setting for all future print jobs.
22 Chapter 3 Printing ENWW
Optimizing print quality for media types
Media type settings control the temperature of the device fuser. You can change the settings
for the print media that you are using to optimize the print quality. The following are the media
types that you can optimize for:
● plain paper
● preprinted paper
● prepunched paper
● letterhead
● transparency
● labels
● bond paper
● recycled paper
● color paper
●
light paper (less than 75 g/m
●
heavy paper (90 to 105 g/m
●
card stock (105 to 176 g/m
2
or 20 lb)
2
or 24 to 28 lb)
2
or 28 to 47 lb)
Note
● envelope
● rough paper
To gain access to the optimizing feature
You can gain access to the optimizing feature on the Paper tab or the Paper/Quality tab in
the device properties (printer driver). For more information, see
Printing speeds might vary depending on the type and size of media used.
You might need to change the setting again to optimize for the type of media on which you
normally print.
Changing print settings.
ENWW Optimizing print quality for media types 23
Device media specifications
HP LaserJet devices produce excellent print quality. The device prints on a variety of media,
such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and
custom-sized media. Properties such as weight, grain, and moisture content are important
factors affecting device performance and output quality.
The device can use a variety of paper and other print media in accordance with the guidelines
in this user guide. Media that does not meet these guidelines might cause the following
problems:
● poor print quality
● increased media jams
● premature wear on the device, requiring repair
For best results, use only HP-brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence
or control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the result of improper handling, unacceptable temperature
and humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, make sure that it meets the requirements
specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. (See
Ordering HP parts and accessories for more information about ordering the guidelines.)
Always test media before you purchase a large quantity.
CAUTION
Note
Using media that does not meet Hewlett-Packard specifications might cause problems for the
device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service
agreements.
For information about supported media sizes, weights, and other specifications, see Print-
media specifications.
24 Chapter 3 Printing ENWW
Guidelines for using media
Use the guidelines in this section when selecting and using print media.
Paper
For best results, use conventional paper. Make sure that the paper is of good quality and free
of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check
the label on the package.
Some paper causes print quality problems, jamming, or damage to the device.
Note
Do not use letterhead that is printed with low-temperature inks, such as those used in some
types of thermography.
Do not use raised letterhead.
The device uses heat and pressure to fuse toner to the media. Make sure that any colored
media or preprinted forms use inks that are compatible with the device temperature (200° C or
392° F for 0.1 second).
Common media problems table
Symptom Problem with media Solution
Poor print quality or toner
adhesion, or problems with
feeding.
Dropouts, jamming, or curl. Media has been stored
Increased gray background
shading.
Excessive curl, or problems with
feeding.
Too moist, too rough, too
smooth, or embossed.
Faulty media lot.
improperly.
The media weight is too heavy. Use lighter media.
Too moist, wrong grain direction,
or short-grain construction.
Try another kind of media
between 100 and 250 Sheffield
and 4 to 6 percent moisture
content.
Store media flat in its moistureproof wrapping.
Use long-grain media.
Jamming, or damage to device. Cutouts or perforations. Do not use media with cutouts or
perforations.
Problems with feeding. Ragged edges. Use good-quality media.
Labels
Note
ENWW Guidelines for using media 25
For best results, use only HP-brand labels. To order HP supplies, visit http://www.hp.com.
When selecting labels, consider the quality of the following factors:
● Adhesives: The adhesive material should be stable at 200° C (392° F), the device
maximum temperature.
● Arrangement: Use only labels that have no exposed backing between them. Labels can
peel off sheets that have spaces between the labels, causing serious jams.
● Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
direction.
● Condition: Do not use labels that have wrinkles, bubbles, or other indications of
separation. Never use a sheet of labels that has already been run through the device.
Transparencies
Transparencies must be able to withstand 200° C (392° F), the device maximum temperature.
Envelopes
When selecting envelopes, consider the quality of the following factors.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on
envelopes depends on the quality of the envelopes, which includes the following factors:
●
Weight: The weight of the envelope paper should not exceed 105 g/m
might result.
● Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch)
curl and should not contain air. Envelopes that trap air might cause problems.
● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise
damaged.
● Sizes: Supported envelope sizes range from 90 by 160 mm (3.5 by 6.3 inches) to 178 by
254 mm (7 by 10 inches).
2
(28 lb), or jamming
26 Chapter 3 Printing ENWW
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the
envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make
sure that the seam extends all the way to the corner of the envelope as shown in the following
illustration:
Envelopes with adhesive strips or flaps
Note
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal
must use adhesives that are compatible with the heat and pressure in the device (200° C or
392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat.
If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during
printing.
Card stock and heavy media
You can print on many types of card stock from the input trays, including index cards and
postcards. Some card stock performs better than others because the construction is better
suited for feeding through a laser device.
2
For optimum device performance, do not use media heavier than 157 g/m
is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor
print quality, or excessive mechanical wear.
You might be able to print on heavier media if you do not fill the input trays to capacity and if
you use media with a smoothness rating of 100 to 180 Sheffield.
(42 lb). Media that
Card stock construction
●
Smoothness: 135 to 157 g/m
of 100 to 180 Sheffield. 60 to 135 g/m
rating of 100 to 250 Sheffield.
● Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
ENWW Guidelines for using media 27
2
(36 to 42 lb) card stock should have a smoothness rating
2
(16 to 36 lb) card stock should have a smoothness
● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
● Sizes: Use card stock that is within the following size ranges only:
● Minimum: 76 by 127 mm ( (3 by 5 inches))
● Maximum: 216 by 356 mm ( (8.5 by 14 inches))
Note
The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
Subsequent sheets of legal-size media slide off of the ADF output bin.
Card stock guidelines
Set margins at least 2 mm ( (0.08) inch) away from the edges.
28 Chapter 3 Printing ENWW
Selecting media for the automatic document feeder (ADF)
Use the following guidelines when selecting media for the ADF.
Automatic document feeder (ADF) specifications
●
Input capacity: The ADF holds up to 30 sheets of flat, 60 to 90 g/m
copier-grade paper.
● Media size: Use copier-grade paper that is within the following size ranges only:
● Minimum: 74 by 105 mm (2.9 by 4.1 inches)
● Maximum: 215.9 by 356 mm (8.5 by 14 inches)
2
(16 to 24 lb),
Note
The ADF is recommended only for paper faxing, copying, and scanning.
The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)).
Subsequent sheets of legal-size media slide off of the ADF output bin.
ENWW Selecting media for the automatic document feeder (ADF) 29
Printing on envelopes
Use one of the following methods to print on envelopes.
To print on one envelope
●
To print on multiple envelopes
●
To print on one envelope
Use only envelopes that are recommended for laser printers. See Device media specifications
for more information.
Note
Use the priority input slot for printing on one envelope. Use the media input tray for printing on
multiple envelopes.
1. Before loading the envelope, slide the media guides outward so that they are slightly
wider than the envelope.
2. If the envelope has a flap that folds along the long edge, place the flap-fold edge to the
left, with the side to be printed on facing up. If the envelope has a flap that folds along the
short edge, feed that edge into the device first, with the side to be printed on facing up.
3. Adjust the media guides to the width of the envelope.
4. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the
Type is: drop-down list.
Note
30 Chapter 3 Printing ENWW
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
5. Print on the envelope.
To print on multiple envelopes
Use only envelopes that are recommended for laser printers. See Device media specifications
for more information.
Note
Use the priority input slot for printing on one envelope. Use the media input tray for printing on
multiple envelopes.
1. Open the media input tray and remove any media.
2. Before loading the envelopes, slide the media guides outward so that they are slightly
wider than the envelopes.
3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the
left, with the side to be printed on facing up. If the envelopes have a flap that folds along
the short edge, feed that edge into the device first, with the side to be printed on facing
up. Stack up to 15 envelopes.
4. Adjust the media guides to the length and width of the envelopes.
ENWW Printing on envelopes 31
5. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the
Type is: drop-down list.
Note
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
6. Print on the envelopes.
32 Chapter 3 Printing ENWW
Printing on transparencies and labels
Use only transparencies and labels that are recommended for use in laser printers, such as
HP transparency film and HP laser-quality labels. See
information.
Device media specifications for more
CAUTION
CAUTION
Inspect the media to make sure that it is not wrinkled or curled and that it does not have any
torn edges or missing labels. Do not send the labels through the device more than once. The
adhesive can damage the device.
To print on transparencies or labels
Be sure to set the correct media type in the device settings (printer driver) as instructed in the
following procedure. The device adjusts the fuser temperature according to the media type
setting. When printing on special media such as transparencies or labels, this adjustment
prevents the fuser from damaging the media as it passes through the device.
1. Load a single page in the priority input slot or load multiple pages in the media input tray.
Make sure that the top of the media is forward and the side to be printed on (the rough
side of transparencies) is facing up.
2. Adjust the media guides.
ENWW Printing on transparencies and labels 33
3. On the Paper tab or the Paper/Quality tab in the printer driver, select the correct media
type from the Type is: drop-down list.
Note
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. Print the document. Remove the media from the output bin as it exits to prevent it from
sticking together, and place the printed pages on a flat surface.
34 Chapter 3 Printing ENWW
Printing on letterhead and preprinted forms
Only use letterhead or preprinted forms that are recommended for use in laser printers, such
as HP laser-quality letterhead and preprinted forms. See
information.
Use these instructions to print documents on letterhead or preprinted forms.
To print on letterhead and preprinted forms
1. Load the print media with the top forward and the side to be printed on facing up.
2. Adjust the media guides to fit the width of the print media.
3. Print the document.
Device media specifications for more
Note
To print a single-page cover letter on letterhead, followed by a multiple-page document, load
the standard paper in the media input tray first, and then load the letterhead into the priority
input slot. The device automatically prints from the priority input slot first.
ENWW Printing on letterhead and preprinted forms 35
Printing on custom-sized media or card stock
The device can print on custom-sized media and card stock that is between 76 by 127 mm (3
by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can
print up to 10 sheets from the priority input slot. Use the media input tray for more than 10
sheets.
Note
Note
Make sure that the sheets are not stuck together before you load them.
To print on custom-sized media or card stock
1. Load the media with the narrow side forward and the side to be printed on facing up.
Adjust the side and rear media guides to fit the media.
2. On the Paper tab or the Paper/Quality tab in the printer driver, click Custom. Specify the
dimensions of the custom-sized media.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
3. If printing on card stock, on the Paper tab or the Paper/Quality tab, select Cardstock from
the Type is: drop-down list.
4. Print the document.
36 Chapter 3 Printing ENWW
Printing on both sides of the media (manual duplexing)
To print on both sides of the media (manual duplexing), you must send the media through the
device twice.
Manual duplexing can cause the device to become dirty, which reduces print quality. If the
device becomes dirty, see
To manually duplex
Cleaning and maintenance for instructions.
Note
Note
The printer driver also contains instructions and graphics for manually duplexing.
1. In the software program, open the device properties (printer driver). For instructions, see
To change settings for a print job.
2. On the Finishing tab, select Print on Both Sides.
If the Print on Both Sides option is dimmed or unavailable, open the device properties
(printer driver). For instructions, see
Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK.
Repeat steps 1 and 2.
3. Print the document.
4. After side one has been printed, remove the remaining media from the input tray, and set
it aside until after you finish your manual duplexing job.
5. Gather the printed pages, keep the printed side facing down, and straighten the stack.
To change default settings across all programs. On the
ENWW Printing on both sides of the media (manual duplexing) 37
6. Place the stack of media in the input tray again. Side one should be facing down with the
top edge feeding into the device first.
7. Click OK (on the computer screen), and then wait for side two to print.
38 Chapter 3 Printing ENWW
Printing multiple pages on a single sheet of media
You can select the number of pages that you want to print on a single sheet of media. If you
choose to print more than one page per sheet, the pages appear smaller and are arranged on
the sheet in the order that they would otherwise be printed. You can specify up to 16 pages
per sheet of media.
To print multiple pages on a single sheet
1. In the software program, open the device properties (printer driver). See Changing print
settings for instructions.
2. On the Finishing tab under Pages Per Sheet, select the number of pages per sheet that
you want to print.
3. Select the check box for page borders if you want the printed pages to have borders. Use
the drop-down list to select the order in which pages are printed on the sheet.
ENWW Printing multiple pages on a single sheet of media 39
Printing booklets
You can print booklets on letter, legal, or A4 print media.
To print booklets
1. Load the print media in the media input tray.
2. In the software program, open the device properties (printer driver). For instructions, see
To change settings for a print job.
3. On the Finishing tab, select Print on Both Sides.
Note
If the Print on Both Sides option is dimmed or unavailable, open the device properties
(printer driver). For instructions, see
Device Settings tab or the Configure tab, select the option to allow manual duplexing, and
then click OK. Repeat steps 2 and 3.
Not all device features are available for all printer drivers or operating systems. See the device
properties (driver) online Help for information about the available features for the driver.
4. Set the number of pages per sheet to two. Select the appropriate binding option, and click
OK.
5. Print the booklet.
6. After side one has been printed, remove the remaining paper from the media input tray,
and set it aside until your booklet job is complete.
7. Gather the printed pages, turn the printed side down, and straighten the stack of paper.
To change default settings across all programs. On the
40 Chapter 3 Printing ENWW
8. Place the pages from side one in the input tray again. Side one should be facing down
with the bottom edge feeding into the device first.
9. Click OK (on the computer screen), and wait for side two to print.
10. Fold and staple the pages.
ENWW Printing booklets 41
Printing watermarks
You can use the watermark option to print text “underneath” (in the background) of an existing
document. For example, you might want to have large gray letters that spell Draft or
Confidential printed diagonally across the first page or all of the pages of a document.
To use the watermark feature
1. In the software program, open the device properties (printer driver). See Changing print
settings for instructions.
2. On the Effects tab, use the drop-down list to select the watermark that you want to print
on your document. To print the watermark on only the first page of the document, select
the First Page Only check box.
42 Chapter 3 Printing ENWW
4
Copying
Use these instructions to perform copying tasks with your device:
Loading originals to copy
●
Starting a copy job
●
Canceling a copy job
●
Adjusting the copy quality
●
Adjusting the lighter/darker (contrast) setting
●
Reducing or enlarging copies
●
Changing the default copy-collation setting
●
Changing the default number of copies
●
Copying two-sided originals
●
Note
Many of the functions that are described in this chapter also can be performed by using the HP
toolbox. For instructions about using the HP toolbox, see
Using the hp toolbox.
ENWW 43
Loading originals to copy
Use these instructions to load originals into your device for copying. See Selecting media for
the automatic document feeder (ADF) for information about choosing original documents for
copying.
To load originals into the automatic document feeder (ADF) input tray
Note
Note
ADF capacity is up to 30 sheets of 75 g/m2 (20 lb) media (depending on the thickness of the
media), or until the ADF input tray is full.
The minimum size for media in the ADF is 74 by 105 mm ( (2.9 by 4.1 inches)). The maximum
size for media in the ADF is 215 by 356 mm ( (8.5 by 14 inches)). The ADF output bin holds
one sheet of legal-size media (215 by 356 mm (8.5 by 14 inches)). Subsequent sheets of
legal-size media slide off of the ADF output bin.
1. Adjust the ADF media lever, if necessary.
Move the ADF media lever to the right (single-sheet setting) if you are printing on a single
sheet of thick media.
2. Load the stack of originals to be copied into the automatic document feeder (ADF) with
media stack face-down and the first page to be copied at the bottom of the stack.
3. Slide the media stack into the ADF until the media does not move any farther. You might
have to tap the stack into the ADF.
44 Chapter 4 Copying ENWW
4.
Adjust the media guides until they are snug against the media.
5. The document is now ready to be copied.
CAUTION
To prevent damaging the device, do not use an original that contains correction tape,
correction fluid, or staples.
If you moved the ADF media lever to the right in step 1, move it back to the left when you have
finished printing. Printing on regular media with the ADF media lever moved to the right can
cause jams.
ENWW Loading originals to copy 45
Starting a copy job
To make copies with your device, use the following instructions.
1. Load your original document face-down into the automatic document feeder (ADF) input
tray.
2. Press
3. Repeat the process for each copy.
For more detailed instructions about loading originals into the ADF input tray, see
originals to copy.
START/COPY
Canceling a copy job
To cancel a copy job, press
running, pressing
display.
Note
If you cancel a copy job, clear the original document from the automatic document feeder
(ADF).
on the device control panel to start copying.
CANCEL
on the device control panel. If more than one process is
CANCEL
clears the process that currently appears on the device control panel
Loading
46 Chapter 4 Copying ENWW
Adjusting the copy quality
The factory-set default for copy quality is Text. This setting is the best for items that contain
mostly text.
When making a copy of a photo or graphic, you can select the Photo setting to increase the
quality of your copy, or select the Best Photo setting for the highest photo quality.
If you want to conserve toner, and the copy quality is not as important, select Draft.
To adjust the copy quality for the current job
Note
1. On the device control panel, press
QUALITY
to see the current quality setting for the copy.
2. Use the < or the > button to scroll through the quality setting options.
3. Select a resolution setting, and then press
immediately start the copy job, or press
MENU/ENTER
START/COPY
to save the selection and
to save the selection without starting
the job.
The change in the copy quality setting remains active for about two minutes after the copy job
has been completed. During this time, Settings=Custom appears on the device control panel
display.
To adjust the default copy quality
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Press
MENU/ENTER
to select Default Quality.
4. Use the < or the > button to scroll through the choices.
5. Press
MENU/ENTER
to save the selection.
MENU/ENTER
.
MENU/ENTER
.
ENWW Adjusting the copy quality 47
Adjusting the lighter/darker (contrast) setting
The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the
following procedure to change the contrast for the current copy job only.
To adjust the lighter/darker setting for the current job
Note
1. On the device control panel, press
LIGHTER/DARKER
to see the current contrast setting.
2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy
lighter than the original, or move the slider to the right to make the copy darker than the
original.
3. Press
ENTER
START/COPY
to save the selection without starting the job.
to save the selection and immediately start the copy job, or press
MENU
The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
To adjust the default lighter/darker setting
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Use the < or the > button to select Def. Light/Dark, and then press
4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the
copies lighter than the original, or move the slider to the right to make all of the copies
darker than the original.
5.
Press
MENU/ENTER
to save the selection.
MENU/ENTER
.
MENU/ENTER
MENU/ENTER
.
.
/
48 Chapter 4 Copying ENWW
Reducing or enlarging copies
The device can reduce copies to as little as 25 percent of the original or enlarge copies to as
much as 400 percent of the original. It can also make the following reductions or enlargements
automatically:
Note
Note
You must change the default paper size in the media input tray to match the output size, or
part of your copy might be cut off. For instructions, see
● Original=100%
● Lgl > Ltr=78%
● Lgl > A4=83%
● A4 > Ltr=94%
● Ltr > A4=97%
● Full Page=91%
● 2 pages/sheet
● 4 pages/sheet
● Custom: 25-400%
After selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page
orientation (portrait or landscape).
Changing the default media size.
ENWW Reducing or enlarging copies 49
To reduce or enlarge copies for the current job
To reduce or enlarge copies for the current job only, use the following instructions.
1. On the device control panel, press
REDUCE/ENLARGE
.
2. Select the size to which you would like to reduce or enlarge the copies in this job. You can
select:
● Original=100%
● Lgl > Ltr=78%
● Lgl > A4=83%
● A4 > Ltr=94%
● Ltr > A4=97%
● Full Page=91%
● 2 pages/sheet
● 4 pages/sheet
● Custom: 25-400%
If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or
landscape).
3. Press
ENTER
START/COPY
to save the selection without starting the job.
to save the selection and immediately start the copy job, or press
MENU
/
Note
The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control panel display.
To change the default copy size
The default copy size is the size to which copies are normally reduced or enlarged. If you keep
the factory-default size setting of Original=100%, all copies will be the same size as the
original document.
1. Press
MENU/ENTER
2. Use the < or the > button to select Copy setup, and then press
3. Use the < or the > button to select Def. Redu/Enlrg, and then press
.
MENU/ENTER
.
MENU/ENTER
.
50 Chapter 4 Copying ENWW
4. Use the < or the > button to select the option for how you normally want to reduce or
enlarge copies. You can select:
● Original=100%
● Lgl > Ltr=78%
● Lgl > A4=83%
● A4 > Ltr=94%
● Ltr > A4=97%
● Full Page=91%
● 2 pages/sheet
● 4 pages/sheet
● Custom: 25-400%
If you select Custom: 25-400%, type in the percentage of the original size that you
normally want for copies.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or
landscape).
5. Press
MENU/ENTER
to save your selection.
ENWW Reducing or enlarging copies 51
Changing the default copy-collation setting
You can set the device to automatically collate multiple copies into sets. For example, if you
are making two copies of three pages and the automatic collation is on, the pages print in this
order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
To use the automatic collation, the original document must fit into the memory. If it does not,
the device makes only one copy and a message appears notifying you of the change. If that
happens, use one of the following methods to finish the job:
● Split the job into smaller jobs that contain fewer pages.
● Make only one copy of the document at a time.
● Turn off the automatic collation.
● If using the Best Photo quality setting, try using the Photo setting instead.
The collation setting you select is in effect for all copies until you change the setting.
The collation setting can also be changed from the device software. For instructions about
changing settings from the device software, see
To change the default copy-collation setting
Changing print settings.
Note
1. On the device control panel, press
MENU/ENTER
.
2. Use the < or the > button to select Copy setup, and then press
3. Press
MENU/ENTER
to select Def. Collation.
4. Use the < or the > button to select On or Off.
5. Press
MENU/ENTER
to save your selection.
The factory-set default for automatic copy collation is On.
MENU/ENTER
.
52 Chapter 4 Copying ENWW
Changing the default number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the default number of copies
Note
1. On the device control panel, press
2. Use the < or the > button to select Copy setup, and then press
3. Use the < or the > button to select Def. # of copies, and then press
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you
want as the default.
5. Press
MENU/ENTER
to save your selection.
The factory-set default for the number of copies is 1.
ENWW Changing the default number of copies 53
Copying two-sided originals
To copy a multiple-page stack of two-sided originals
1. Load the stack of originals to be copied into the automatic document feeder (ADF) input
tray with the first page facing down, and with the top of the page leading into the ADF.
2. Press
3. Remove the stack from the ADF output tray and reload the stack with the last page facing
4. Press
5. Collate the odd- and even-numbered printed copies.
START/COPY
down, and with the top of the page leading into the ADF.
START/COPY
. The odd-numbered pages are copied and printed.
. The even-numbered pages are copied and printed.
54 Chapter 4 Copying ENWW
5
Scanning
Use the following instructions to perform scanning tasks:
Loading originals to scan
●
Understanding scanning methods
●
Canceling a scan job
●
Scanning from the device control panel
●
Scanning by using hp LaserJet Scan software
●
Scanning by using TWAIN-compliant and WIA-compliant software
●
Scanning by using OCR
●
Scanner resolution and color
●
ENWW 55
Loading originals to scan
Use these instructions to load originals into the device for scanning. See Selecting media for
the automatic document feeder (ADF) for information about choosing original documents for
scanning.
Loading originals into the automatic document feeder (ADF) input tray
Note
Note
Automatic document feeder (ADF) capacity is up to 30 sheets of 75 g/m2 (20 lb) media
(depending on the thickness of the media), or until the ADF input tray is full.
The minimum size for media in the ADF input tray is 74 by 105 mm (2.9 by 4.1 inches). The
maximum size for media in the ADF input tray is 215 by 356 mm (8.5 by 14 inches).
1. Adjust the ADF media lever, if necessary.
Move the ADF media lever to the right (single-sheet setting) if you are printing on a single
sheet of thick media.
2. Put the top end of the original media stack into the ADF input tray, with the media stack
face down and the first page to be scanned at the bottom of the stack.
3. Slide the media stack into the ADF until the media does not move any farther. You might
have to tap the stack into the ADF.
4.
Adjust the media guides until they are snug.
5. The document is now ready to be scanned.
56 Chapter 5 Scanning ENWW
CAUTION
To prevent damaging the device, do not use an original that has correction fluid, correction
tape, or staples.
If you moved the ADF media lever to the right in step 1, move it back to the left when you have
finished printing. Printing on regular media with the ADF media lever moved to the right can
cause jams.
ENWW Loading originals to scan 57
Understanding scanning methods
You can scan an item in the following ways.
● Scan from the device: Start scanning directly from the device by using the device
control panel scan buttons. The
scan to a folder. For more information, see
SCAN TO
button can be programmed to scan to e-mail or to
Scanning from the device control panel.
Note
Note
● Scan from hp LaserJet Scan software: Press
start the HP LaserJet Scan program. Pressing
START SCAN
START SCAN
on the device control panel to
to start the HP LaserJet Scan
software is not supported when the device is connected to a network. (Direct-connect
only.) You can also start HP LaserJet Scan software directly from the computer. For more
information, see
Scanning by using hp LaserJet Scan software.
HP LaserJet Scan software is not supported for networked connections.
● Scan from TWAIN-compliant or WIA-compliant software: The device is TWAIN-
compliant and WIA-compliant and works with Windows-based programs that support
TWAIN-compliant or WIA-compliant scanning devices. The device scanning software is
also TWAIN-compliant and WIA-compliant. For more information, see
Scanning by using
TWAIN-compliant and WIA-compliant software.
To learn about and use optical character recognition (OCR) software, install the Readiris
program from the software CD-ROM.
58 Chapter 5 Scanning ENWW
Canceling a scan job
To cancel a scan job, use one of the following procedures.
● Press
● Click the Cancel button in the onscreen dialog box.
If you cancel a scan job, remove the original document from the automatic document feeder
(ADF) input tray.
CANCEL
on the device control panel.
ENWW Canceling a scan job 59
Scanning from the device control panel
Use the following instructions to scan directly from the device control panel.
Note
Note
The computer that is connected to the device must be turned on.
Programming the Scan to button
To program the device
Scan section of the HP toolbox and click the Scan to... tab. For more information, see the HP
toolbox Help.
SCAN TO
button, you must gain access to the device settings. Go to the
Scanning to e-mail
To scan to e-mail by using the
procedure:
To use this feature, an e-mail recipient must be programmed in the Scan to... tab. See
Programming the Scan to button.
1. Load the originals that are to be scanned face-down in the automatic document feeder
(ADF) input tray, with the top of the document leading into the device. Adjust the media
guides to hold the originals in place.
2. Press
SCAN TO
on the device control panel.
3. Use the < or the > button to select an e-mail recipient.
4. Press
START SCAN
or
which is then sent automatically to the e-mail recipient that you selected in step 3.
SCAN TO
MENU/ENTER
button on the device control panel, use the following
. The scanned item is attached to an e-mail message,
Note
Scanning to a folder
To scan to a folder by using the
instructions.
To use this feature, a folder must be set up in the Scan to... tab prior to use. See
Programming the Scan to button.
1. Load the originals that are to be scanned face-down in the automatic document feeder
(ADF) input tray, with the top of the document forward, and adjust the media guides.
2. Press
SCAN TO
on the device control panel.
3. Use the < or the > button to select a folder.
4. Press
START SCAN
or
MENU/ENTER
the folder that you selected in step 3.
SCAN TO
button on the device control panel, use the following
. The document is scanned to a file, which is then saved in
60 Chapter 5 Scanning ENWW
Scanning by using hp LaserJet Scan software
Use the HP LaserJet Scan software program to scan an item to any of the following:
● e-mail
● a folder
● another software program that you specify
● the Readiris OCR program, if it is installed on the computer
For more detailed instructions about loading original documents into the automatic document
feeder (ADF), see
Scanning to e-mail
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
sheet or a stack of media. (For more information, see
2. Load the originals that are to be scanned face-down in the ADF, with the top of the
document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Loading originals to scan.
Loading originals to scan.
Note
Note
START SCAN
Press
Pressing
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it through e-mail.
5. Click Settings.
6. Set the scanning options that you want, and then click OK to return to the HP LaserJet
Scan dialog box.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to e-mail.
7. Click Scan. The original is scanned, attached to a new e-mail message, and sent
automatically.
If no e-mail recipient is entered on the E-mail tab, the original is scanned and attached to a
new e-mail message, but is not sent. You can then enter an e-mail recipient, add text or other
attachments, and then send the message.
The options that you set in step 6 are for the current job only, unless you save them as a
Quick Set.
START SCAN
on the device. HP LaserJet Scan software opens on the computer.
to start the HP LaserJet Scan software is not supported when the
To scan to a file
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
sheet or a stack of media. (For more information, see
2. Load the originals that are to be scanned face-down in the ADF, with the top of the
document leading into the device. Adjust the media guides to hold the originals in place.
ENWW Scanning by using hp LaserJet Scan software 61
Loading originals to scan.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Note
Note
START SCAN
Press
Pressing
START SCAN
on the device. HP LaserJet Scan software opens on the computer.
to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it to a file.
5. Click Settings.
6. Set the scanning options that you want, and then click OK to return to the HP LaserJet
Scan dialog box.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to a file.
7. Click Scan. If prompted, enter a file name.
The options that you set in step 6 are for the current job only, unless you save them as a
Quick Set.
Scanning to another software program
Scanning to another software program allows you to scan to a program that is not TWAINcompliant or WIA-compliant.
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
sheet or a stack of media. (For more information, see
Loading originals to scan.
Note
2. Load the originals that are to be scanned face-down in the ADF, with the top of the
document leading into the device. Adjust the media guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
START SCAN
Press
Pressing
START SCAN
on the device. HP LaserJet Scan software opens on the computer.
to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it to another software application.
5. Click Settings.
6. Set the options that you want. On the Other Applications tab, click Browse to locate the
program's executable file, which has the file extension ".exe." You can also type the
location of the executable file.
You can save the settings using the Quick Sets option on the General tab. If you then select
the check box after saving a Quick Set, the saved settings will be the default settings the next
time you scan to another software program.
7. Select the file type supported by this program.
8. Click OK to return to the HP LaserJet Scan dialog box.
9. Click Scan.
62 Chapter 5 Scanning ENWW
Note
The options that you set in step 6 are for the current job only, unless you save them as a
Quick Set.
Scanning to the Readiris OCR software
1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single
sheet or a stack of media. (For more information, see
2. Load the originals that are to be scanned face-down in the automatic document feeder
(ADF) input tray, with the top of the document leading into the device. Adjust the media
guides to hold the originals in place.
3. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3015, and then
select Scan.
OR
Loading originals to scan.
Note
START SCAN
Press
Pressing
START SCAN
on the device. HP LaserJet Scan software opens on the computer.
to start the HP LaserJet Scan software is not supported when the
device is connected to a network. (Direct-connect only.)
4. In the HP LaserJet Scan dialog box, select Send it to the Readiris OCR software.
5. Click Scan.
Readiris must be installed on the computer before the device can scan to the Readiris OCR
program. The software CD-ROM that came with the device includes the Readiris OCR
program.
ENWW Scanning by using hp LaserJet Scan software 63
Scanning by using TWAIN-compliant and WIA-compliant software
The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The
device works with Windows-based programs that support TWAIN-compliant or WIA-compliant
scanning devices.
Note
If the software program you are using is not TWAIN-compliant or WIA-compliant, see
Scanning to another software program.
Using TWAIN-compliant and WIA-compliant software
While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the
scanning feature and scan an image directly into the open program. For more information, see
the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant
software program.
Scanning from a TWAIN-enabled program
Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the
program is compliant or you do not know what the command is called, see the software
program Help or documentation.
When scanning from a TWAIN-enabled program, the HP LaserJet Scan software might start
automatically. If the HP LaserJet Scan software starts, you can make changes while you are
previewing the image. If the program does not start automatically, the image goes to the
TWAIN-enabled program immediately.
To scan from a TWAIN-enabled program
Start the scan from within the TWAIN-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
Scanning from a WIA-enabled program (Windows XP only)
WIA is another way to scan an image directly into a software program, such as Microsoft®
Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.
Generally, a software program is WIA-enabled if it has a command such as Picture/From
Scanner or Camera in the Insert or File menu. If you are unsure whether the program is
WIA-enabled, see the software program Help or documentation.
To scan from a WIA-enabled program
Start the scan from within the WIA-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
OR
In the Cameras and Scanner folder, double-click the device icon. This opens the standard
WIA-enabled software program, which enables you to scan to a file.
64 Chapter 5 Scanning ENWW
Scanning by using OCR
You can use OCR software to import scanned text into your preferred word-processing
program for editing.
Readiris
The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris
program, install it from the software CD-ROM, and then follow the instructions in the online
Help.
ENWW Scanning by using OCR 65
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have
selected a resolution or color setting in the scanner software that does not match your needs.
Resolution and color affect the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Resolution is measured in dots per inch (dpi). Color, grayscale, and black and white define the
number of colors possible. You can adjust the scanner hardware resolution to up to 600 dpi.
The software can perform an enhanced resolution up to 9,600 dpi. You can set color and
grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your
scanning needs.
Note
Setting the resolution and color to a high value can create large files that take up disk space
and slow the scanning process. Before setting the resolution and color, determine how you are
going to use the scanned image.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different
types of scan jobs.
Intended use Recommended resolution Recommended color settings
Fax 150 dpi ● Black and White
E-mail 150 dpi ● Black and White, if the
image does not require
smooth gradation
● Grayscale, if the image
requires smooth gradation
● Color, if the image is in color
Edit text 300 dpi ● Black and White
Print (graphics or text) 600 dpi for complex graphics, or
if you want to significantly
enlarge the document
300 dpi for normal graphics and
text
● Black and White for text and
line art
● Grayscale for shaded or
colored graphics and
photos
150 dpi for photos
Display on screen 75 dpi ● Black and White for text
● Color, if the image is in color
● Grayscale for graphics and
photos
● Color, if the image is in color
66 Chapter 5 Scanning ENWW
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or
documents in which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when
you want a document or photograph to be
scanned quickly.
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6
Faxing
For instructions about using the device fax functionality, see the fax guide that came with the
device.
ENWW 69
70 Chapter 6 Faxing ENWW
7
Cleaning and maintenance
Use the topics below to learn about basic cleaning and maintenance tasks:
Cleaning the outside of the device
●
Cleaning the media path
●
ENWW 71
Cleaning the outside of the device
To clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the exterior of the
device.
To clean the glass
Over time, specks of debris might collect on the scanner glass and affect performance. Use
the following procedure to clean the scanner glass.
1. Turn off the device, and unplug the power cord from the electrical socket.
2. Tilt the device control panel forward.
3. Clean the glass strip with a soft cloth or sponge that has been moistened with nonabrasive
glass cleaner.
CAUTION
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the device; these can damage the device. Do not place liquids directly on the
glass. They might seep under it and damage the device.
4. Dry the glass with a chamois or cellulose sponge to prevent spotting.
72 Chapter 7 Cleaning and maintenance ENWW
Cleaning the media path
If you are experiencing toner specks or dots on the printouts, clean the media path.
To clean the media path
1. Press
2. Use the < or the > button to find the Service menu.
3. Press
4. Use the < or the > button to find Cleaning Mode.
5. Press
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
ENWW Cleaning the media path 73
74 Chapter 7 Cleaning and maintenance ENWW
8
Troubleshooting
Use this section to find tips for solving problems with the device:
Device does not turn on
●
The device control panel display has black lines or dots, or fades
●
Pages print but are totally blank
●
Pages did not print
●
Pages printed, but a problem exists
●
Onscreen error messages appear
●
Paper-handling problems exist
●
Printed page is different from what appears onscreen
●
Media jams occur in the printer
●
Print quality is unacceptable
●
Note
Device control panel error messages appear
●
No copy came out
●
Copies are blank, or images are missing or faded
●
Copy quality is unacceptable
●
Media jams occur in the automatic document feeder (ADF)
●
Copy defects are apparent
●
Scanned image is of poor quality
●
Part of the image did not scan
●
The scan takes too long
●
Error messages appear
●
Scan quality is unacceptable
●
Many of the functions that are described in this chapter also can be performed by using the HP
toolbox. For instructions about using the HP toolbox, see
hp toolbox or the device control panel.
Changing the settings by using the
ENWW 75
Device does not turn on
Try the tips in this section if the device does not turn on.
Is power reaching the device?
● If you are using a power strip, make sure that the power strip is turned on. Or, try plugging
the device directly into the power outlet.
● Test the power outlet to make sure that it is working.
● If you have plugged the device into a switched outlet, make sure that the switch is on.
● Make sure that the power switch on the back of the device is turned on.
WARNING!
If the problem persists after you try the preceding remedies, the device might be experiencing a
mechanical failure. Unplug the device from the power outlet and contact HP. See the support
flyer that came with the device for information about contacting HP.
76 Chapter 8 Troubleshooting ENWW
The device control panel display has black lines or dots, or fades
Try the tips in this section if the device control panel display has black lines or dots, or fades.
Black lines or dots
CAUTION
Note
CAUTION
Note
Static electricity can cause unexpected black lines or dots to appear on the device control
panel display. Do not touch the device control panel display if there is a chance that you have
collected a static electric charge (for example, by walking on carpet in a low-humidity
environment).
Unexpected lines or dots might appear on the device control panel display if the device
control panel display is exposed to a static electric charge. Wait until the black lines or dots
fade away (usually within a few minutes).
Do not print while the black lines or dots are visible.
Do not turn the device off and on. This does not solve the problem.
Faded device control panel display
Magnets or strong electric fields can cause the device control panel display to fade. Do not
place the device near magnets or strong electric fields.
The device control panel display might fade if the device is exposed to magnets or strong
electric fields. Move the device away from the magnets or strong electric fields, and wait until
the device control panel display returns to normal (usually within a few minutes).
Do not print while the device control panel display is faded.
Do not turn the device off and on unless you are moving it to a different location. This does
not solve the problem.
ENWW The device control panel display has black lines or dots, or fades 77
Pages print but are totally blank
Try the tips in this section if pages exit the device, but have nothing printed on them.
Is the sealing tape still in the print cartridge?
The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the
sealing tape. Reinstall the print cartridge. Try printing the document again.
Does the configuration page print?
To check the device, print a configuration page. See Printing a configuration page for
instructions.
Does the document contain blank pages?
The document might contain blank pages. Check the document that you are printing to see if
content appears on all of the pages.
Is the original loaded correctly?
If you are making a copy, the original might be loaded incorrectly. The original must be loaded
into the automatic document feeder (ADF) with the print-side facing down. If the original is
loaded print-side up, the copy prints out blank.
78 Chapter 8 Troubleshooting ENWW
Pages did not print
Try these tips when the device does not print any pages.
Does a message appear on your computer screen?
See Onscreen error messages appear for more information.
Is media being pulled into the device correctly?
See Paper-handling problems exist for more information.
Are media jams present?
See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the
printer for more information.
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?
The parallel or USB Device Cable (A/B) might be defective. Try the following remedies:
● Disconnect the parallel or USB Device Cable (A/B) at both ends and reconnect it.
● Try printing a job that has printed in the past.
● Try using a different IEEE 1284-B-compliant parallel cable or USB Device Cable (A/B).
Ordering HP parts and accessories.
See
● Contact the manufacturer of your computer about changing parallel port settings to an
extended capabilities port (ECP) mode.
Are other devices running on your computer?
● The device might not share a parallel port. If you have an external hard drive or network
switchbox that is connected to the same port as the device, the other device might be
interfering. To connect and use the device, you must disconnect the other device or you
must use two parallel ports on the computer.
● You might need to add another interface card. Hewlett-Packard strongly recommends an
ECP parallel interface card.
ENWW Pages did not print 79
Pages printed, but a problem exists
Try these tips when pages are printed on, but a problem exists.
Is the print quality poor?
See Print quality is unacceptable for more information.
Is the printed page different from what appears onscreen?
See Printed page is different from what appears onscreen for more information.
Are the device settings appropriate for the print media?
See Paper-handling problems exist for more information.
80 Chapter 8 Troubleshooting ENWW
Onscreen error messages appear
If the following messages appear onscreen, use the appropriate procedures to remedy the
problem.
Printer not responding/error writing to LPT1
Check the following conditions:
● Is the device in the Ready state?
● Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B)
correctly connected?
● Are other printer drivers installed on the computer?
Try the following remedies:
● Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/
B) at both ends and reconnect them.
● Use another IEEE 1284-B-compliant parallel or USB Device Cable (A/B).
● Make sure that another device or printer is not selected as the default printer.
Note
Cannot access port (in use by another application)
A device conflict exists. This might occur if another device is installed on your computer and is
running status software. The status software dominates the parallel port on the computer and
denies the device access to the port.
Try the following remedies:
● Disable all of the status windows for other devices.
● Make sure that the device port setting is correct. Change the port settings on the Details
tab or the Ports tab in the device properties.
● Make sure that bidirectional support is disabled for the device. On the Details tab or the
Ports tab in the device properties, make sure that the bidirectional support option is not
selected.
In some operating systems, you must click Spool Settings on the Details tab in order to see
the bidirectional support option.
ENWW Onscreen error messages appear 81
Paper-handling problems exist
Use the tips in this section when the device experiences paper-handling problems.
Print is skewed (crooked)
Are the media guides adjusted properly?
Remove all media from the input tray, straighten the stack, and then load the media in the
input tray again. Adjust the media guides to the width and length of the media that you are
using and try printing again. See
information.
More than one sheet feeds at one time
Is the media input tray too full?
See the start guide for more information about loading media input trays.
Is the media wrinkled, folded, or damaged?
Make sure the media is not wrinkled, folded, or damaged. Try printing on media from a new or
different package.
Is the automatic document feeder (ADF) media lever set incorrectly?
Device media specifications or the start guide for more
Make sure the ADF media lever is set to the multiple-sheet setting (to the left).
Device does not pull media from the media input tray
Is the device in manual feed mode?
Try one of the following remedies:
● If Manual feed appears on the device control panel display, press
job.
● Make sure that the device is not in manual feed mode and print your job again.
Is the pickup roller dirty or damaged?
Contact a local HP authorized service provider. See
Service and support for instructions.
MENU/ENTER
Media curls when fed through device
See Curl or wave for more information.
to print the
82 Chapter 8 Troubleshooting ENWW
Printed page is different from what appears onscreen
Try the tips in this section when what is printed on the page differs from what appears
onscreen.
Is the text garbled, incorrect, or incomplete?
To verify that the device is functioning, print a configuration page . See Printing a configuration
page for instructions. If the configuration page prints successfully, try the following remedies:
● Disconnect the cable and reconnect it at both ends.
● Try printing a job that has printed correctly in the past.
● If possible, attach the cable and device to another computer, and then try printing a job
that you know has printed correctly.
● Try using a new IEEE 1284-B-compliant parallel or USB Device Cable (A/B). See
HP parts and accessories for information.
● The wrong printer driver might have been selected when the device software was
installed. Make sure that the device is selected in the device properties.
● The software program might be experiencing a problem. Try printing from another
software program.
Ordering
Are graphics or text missing? Are there blank pages?
● If the software progam you are using has a Print Preview option, can you see the missing
graphics or text in the Print Preview screen?
● Make sure that the document does not contain blank pages.
● The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull
out the sealing tape.
● Reinstall the print cartridge. See the start guide for more information about print
cartridges.
● To check the device, print a configuration page. See
instructions.
● The graphic settings in the device properties might not be correct for the type of job that
you are printing. Try a different graphic setting in the device properties. See
print settings for more information.
Printing a configuration page for
Changing
● The printer driver might not work for the type of job that you are printing. Try using a
different printer driver.
Note
ENWW Printed page is different from what appears onscreen 83
If you use a different printer driver, some device features might not be available.
Is the page format different from the format on another printer?
If you used an older or different printer driver (printer software) to create the document or the
device properties settings in the software are different, the page format might change when
you try to print using your new printer driver or settings. To help eliminate this problem, try the
following remedies:
● Create documents and print them using the same printer driver (printer software) and
device properties settings regardless of which device you use to print the documents.
Note
● Change the resolution, media size, font settings, and other settings. See
settings for more information.
Changing print
Is the quality of the graphics poor?
The graphics settings might be unsuitable for your print job. Try the following remedies:
● Check the graphic settings, such as resolution, in the device properties and adjust them
as necessary. See
● Try using a different printer driver (printer software).
If you use a different printer driver, some device features might not be available.
Changing print settings for more information.
84 Chapter 8 Troubleshooting ENWW
Media jams occur in the printer
Occasionally, media becomes jammed during a print job. Try the following remedies before
you attempt to clear the jam:
Note
CAUTION
CAUTION
● Make sure that you are printing on media that meets HP specifications. See
specifications for more information.
● Make sure that you are printing on media that is not wrinkled, folded, or damaged.
● Make sure that the device is clean. See
● Make sure that the input trays are loaded properly and are not too full. See the start guide
for more information about loading input trays.
When you add new media, always remove all of the media from the input tray and straighten
the stack of new media. This helps prevent multiple sheets of media from feeding through the
device at one time, which reduces media jams.
You are notified of a media jam by an error in the software program and a jam message on the
device control panel display. See
information.
It is not necessary to remove the media input tray to clear a media jam. Remove the media
input tray only to return the device for hardware service. For information about removing the
media input tray, see
To remove the media input tray.
Device control panel error messages appear for more
Cleaning the media path for more information.
Device media
To clear a media jam
Media jams might result in loose toner on the page. If you get any toner on your clothes, wash
them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner
on your hands, wash them in cold water.
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
ENWW Media jams occur in the printer 85
Note
When clearing jams, including jams in the output bin, always push the print-cartridge-door
release to open the top cover, and remove the print cartridge. Keep the top cover open and
the cartridge out until the jam has been cleared. Opening the top cover and removing the print
cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.
1. Push the print-cartridge-door release and open the top cover.
2. Grasp the handle of the print cartridge and remove it. Set it aside.
CAUTION
To prevent damage to the print cartridge, do not expose it to light any longer than necessary.
Place the print cartridge in a paper bag or other opaque container until you can place it back in
the device.
3. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
4. When you have removed the jammed media, replace the print cartridge.
5. Press the supporting springs, and close the top cover.
86 Chapter 8 Troubleshooting ENWW
6. Open the media input tray and remove any media.
7. Slide the media guides inward as far as they will go. Press and hold down the tabs inside
the media input tray, and slide the media input tray out of the device.
8. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the device.
9. Replace the input tray into the device.
Note
CAUTION
10. After clearing the media jam, you might need to turn the device off, and then turn it on
again.
When you add new media, remove all of the media from the input tray, straighten the stack of
media after adding the new media, and then place the stack in the tray.
To clear other media jams
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the device, grasp the leading edge of the media and
pull the media out through the output bin.
ENWW Media jams occur in the printer 87
Note
If you turned the device off before clearing the media jam, turn it on again, and then restart
your printing or copying job.
If the media has jammed in the automatic document feeder (ADF), see
the automatic document feeder (ADF).
Media jams occur in
Tips to avoid media jams
● Make sure the automatic document feeder (ADF) media lever is in the correct position for
the media you are using. Slide it to the single-sheet setting (to the right) when you are
printing on thick media. Slide it to the multiple-sheet setting (to the left) when you are
printing on regular media. For more information, see
originals to scan.
● Make sure that the input tray is not overfilled. The input tray capacity varies depending on
the type of print media that you are using.
● Check that the input tray is securely in place.
● Do not add print media into the input tray while the device is printing.
● Use only HP-recommended media types. See
information about print media types.
● Do not let print media stack up in the output bin. The print media type and the amount of
toner used affect the output bin capacity.
● Check the power connection. Make sure that the power cord is firmly connected to both
the device and the power supply box. Plug the power cord into a grounded AC power
outlet.
Loading originals to copy or Loading
Device media specifications for more
88 Chapter 8 Troubleshooting ENWW
Print quality is unacceptable
This section provides information about identifying and correcting print defects.
Note
Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) batterybackup devices or surge suppressors with this device. Many surge suppressors and batterybackups can cause print defects.
Light print or fade
● The toner supply is low. See HP LaserJet print cartridges for more information.
● The media might not meet Hewlett-Packard media specifications (for example, the media
is too moist or too rough). See
whole page is light, the print density adjustment is too light or EconoMode might be turned
on. Adjust the print density and turn off EconoMode in the device properties. See
toner for more information.
Device media specifications for more information. If the
Saving
Toner specks
● The media might not meet Hewlett-Packard media specifications (for example, the media
is too moist or too rough). See
● The device might need to be cleaned. See
Device media specifications for more information.
Cleaning the media path for instructions.
ENWW Print quality is unacceptable 89
Dropouts
● A single sheet of media might be defective. Try reprinting the job.
● The moisture content of the media is uneven or the media has moist spots on the surface.
Try printing on different media. See
● The media lot is bad. The manufacturing processes can cause some areas to reject toner.
Try a different type of media.
Device media specifications for more information.
Note
● The print cartridge might be defective. See
information.
● Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and make
sure that it is set to the appropriate media. See
more information.
If these steps do not correct the problem, contact an HP-authorized dealer or service
representative. See the support flyer that came with your device for information about
contacting HP.
HP LaserJet print cartridges for more
Optimizing print quality for media types for
Vertical lines
● Make sure that the priority input slot is in place.
● The photosensitive drum inside the print cartridge might be scratched. Try installing a new
HP print cartridge. See the start guide for instructions.
90 Chapter 8 Troubleshooting ENWW
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