HP Deskjet 642c User Manual

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User’s Guide

Navigating the User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting your printer with a parallel printer cable. . . . . . . . . . . . . . . . . . . 3

Connecting your printer with a USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

More information about your printer software . . . . . . . . . . . . . . . . . . . . . . . .22

Printing Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

How to choose paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Finding the HP print settings box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

How to print on standard paper sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

How to print on different paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

How to print on both sides of the paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

How to create a mirror image of your document. . . . . . . . . . . . . . . . . . . . . .32

About color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

About pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Beyond the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing Photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printing Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printing Iron-On Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

The HP DeskJet Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Maintaining your printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Increasing printer performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Minimum printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Supplies and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Language Codes for DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Environmental Attributes of the DeskJet Printer. . . . . . . . . . . . . . . . . . . . . . 70

Navigating the User’s Guide

Use the navigation controls at the bottom of each page to move through the guide:

Go to the Table of Contents

Go to previous page

Go to next page

Print this page

Acrobat® Reader provides a number of ways to page through a document. You may use the navigation buttons in the toolbar.

First Page

Goes to previous view Goes to next view

Last Page

You may also press the arrow keys or choose an action from the View menu. Refer to the

Acrobat Reader Online Guide

for more

information.

Setting Up Your Printer

Your HP DeskJet printer is designed for connection to your computer using either of the following cables:

Parallel printer cable

computer is running either Windows 3.1x, 95, 98, NT 4.0, or Windows 2000 Professional. See “Connecting your printer with a parallel printer cable” on page 3 for instructions.

Universal Serial Bus (USB) cable

supported if you are running Windows 98 or Windows 2000 Professional on your computer. See “Connecting your printer with a USB Cable” on page 12 for instructions.

The printer cable is not supplied with the printer.

purchase the printer cable separately. See page 66 for ordering information.

– You can use this method when your

– This method is only

You must

Connecting your printer with a parallel printer cable

Note: If you are using a USB cable for communications

between your printer and your computer, see page 12.

Step 1: Unpack your printer

Remove the packing material and the packing tape from the outside of the printer.

Tape

Step 2: Connect parallel cable

You’ll need to buy a printer cable that supports bi-directional communication (IEEE 1284-compliant), such as HP part number C2950A.

Make sure both the printer and the computer are turned off.

Plug the end of the cable that does not have screws attached into the printer. Snap both clips into the notches.

Tape

Open the top cover and remove the plastic packing material from the inside of the printer.

Close the top cover.

Tape

Packing material

Plug the other end into the computer and tighten the screws.

Step 3: Plug in the power cord

Leave the computer and the printer turned off.

Plug the power adapter cord firmly into the connector on the back of the printer.

Plug the appropriate end of the power cord into the power adapter.

Plug the other end of the power cord into an electrical outlet.

Note: Always use the Power button on the front of the

printer to turn the printer on and off. Using a power strip, surge protector or a wall outlet switch to turn the printer on and off may cause premature failure.

Step 4: Load paper in your printer

Slide out the paper adjusters as far as possible.

Paper-width adjuster Paper-length adjuster

OUT Tray

IN Tray

Remove a stack of paper from its packaging. (Make sure all the paper in the stack is the same size and type.) Tap the stack on a flat surface to even it up.

Load the paper into the IN tray,

printable side down

Push the paper toward the back of the paper tray until it stops.

Slide both paper adjusters to fit snugly against the paper’s edges.

Step 5: Insert print cartridges

Press the Power button to turn on the printer. The Power light comes on.

Open the top cover. The print cartridge cradle moves to an accessible position,

and the Resume

light flashes.

Cartridge cradle

Resume light (flashes)

Power light (on)

Remove the print cartridges from their individual packages.

Carefully remove the protective vinyl tape from the tri-color and black print cartridges.

Note: Be sure not to touch the ink nozzles or the copper

electrical contacts. Also, do NOT remove the copper strip; these are electrical contacts required for proper operation of the print cartridges.

Insert the black print cartridge in the right cradle, and insert the tri-color print cartridge in the left cradle. You must insert both print cartridges for the printer to operate.

Black Print Cartridge

Vinyl Tape

Vinyl TapeInk Nozzles Ink Nozzles

Tri-color Print Cartridge

Tri-Color cartridge Black or

Photo cartridge

Close the top cover. The Resume light continues to blink for awhile and then

goes off. (You’ll hear the cartridge cradle return to its home position on the right side of the printer.)

Note: If the Resume light continues to blink or if the

cradle doesn’t move to the right side of the printer, take out both cartridges and reinsert them.

When a print cartridge starts to run out of ink, replace it. If you do not have a replacement, leave the empty print cartridge in the cradle of the printer. The printer will not print with only one print cartridge installed.

We recommend you keep spare print cartridges on hand. When buying print cartridges, check the part numbers referenced below carefully to make sure you are buying the right print cartridges for your printer. These print cartridges have been specifically designed to work with your printer to produce results that are always clear, always sharp.

HP No. [15] (equivalent to C6614 Series)

Black Tri-Color HP No. [49] (equivalent to 51649 Series) HP Photo Cartridge C1816

Step 6: Install printer software

Before you can use your new HP DeskJet printer, you must install the printer software on the computer from which you will print. Your printer software is located on the CD included with your printer.

From time to time, Hewlett-Packard provides updated printer software. Go to “Printer Software” on page 50 for information on obtaining updated printer software.

Before You Begin

Make sure the computer is fully set up and operational.

Make sure that the printer is properly set up and ready to print using the instructions provided earlier.

Make sure that the printer is connected to the computer with a parallel printer cable and that no peripheral devices (such as scanners, backup units, and switch boxes) are installed between the printer and the computer.

Make sure both the printer and the computer are turned on.

Close any software programs that are open and running on the computer, except the HP DeskJet installer, Windows Explorer, or Program Manager. See page 22 for instructions on how to close software programs.

Installing printer software from the CD

Windows 95, 98, and NT 4.0:

Turn on your computer and wait for Windows to start.

Insert the HP printer software CD into your CD-ROM drive.

Note: If the New Hardware Found box appears during the

installation procedure, click the “X” in the upper-right corner of the box, or click Cancel.

Select

Start

➙

Run

Click

Browse

5 Browse

Click on

Click

Open

to the CD icon .

Setup

8 Setup

file appears in the

Run

dialog box. Click OK.

Windows 2000 Professional

If you are a Windows 2000 Professional user, visit HP’s web site at

http://www.hp.com/cposupport/eschome.html

information.

for more

Note: If you need the printer software on floppy disks:

Follow on-screen instructions to install your printer software.

Windows 3.1x:

In Program Manager, select

Type the identifier of your computer’s CD-ROM drive, then type

setup.exe

Follow on-screen instructions to install your printer software.

. For example,

File

➙

Run

D:\setup.exe

, then click OK.

Note: If you don’t know which drive letter is for

your CD-ROM player, open Windows Explorer or File Manager and look for the letter next to the CD-ROM icon.

• Contact your local HP Customer Care Center, listed on page 51.

• If you have access to a computer with a CD-ROM drive, insert the printer software CD in this computer’s CD-ROM drive and begin the software installation. When the opening screen appears, select Make diskettes of your

printer software.

If you have problems installing

Make sure your printer is on and all connections are firm.

•

Exit your software programs. Then turn off the computer and

•

the printer. Turn on the printer, then turn on the computer.

•

Close any virus protection programs that are running on your computer. Either right-click the virus protection program’s icon on the taskbar and select upper-right corner of the virus protection program’s open window.

Uninstall the printer software using the instructions on

•

page 23 then repeat the installation procedure. If you’re still having problems with the installation, call an

•

authorized HP dealer or HP Customer Care representative. For the phone number of the support center nearest you, see

HP Customer Care by Phone

Disable

on page 51.

, or click the “x” in the

Connecting your printer with a USB Cable

Note: The USB cable set up requires Windows 98 or

Windows 2000 Professional. If you are using a parallel cable for communications between your printer and your computer, see page 3.

What is USB?

Universal Serial Bus (USB) makes it easy to connect devices to your computer without having to open your PC. USB uses a standard port and plug combination for connecting devices like printers, modems, scanners, and digital cameras. It also offers the benefit of being able to easily add, remove, and move devices.

USB is an option to customers who want to print from Windows 98 or Windows 2000 Professional across the USB cable. If your computer’s USB port is enabled and properly set up, you can connect your HP DeskJet printer to it or to a chain of USB devices via a USB cable.

USB Step 1: Unpack your printer

Remove the packing material and the packing tape from the outside of the printer.

Tape

Open the top cover and remove the plastic packing material from the inside of the printer.

Tape

USB Step 2: Plug in the power cord

Leave the computer and the printer turned off.

Plug the power adapter cord firmly into the connector on the back of the printer.

Plug the appropriate end of the power cord into the power adapter.

Plug the other end of the power cord into an electrical outlet.

Do NOT connect your USB cable between the printer and

the computer at this time.

Close the top cover.

Packing material

Note: Always use the Power button on the front of the

printer to turn the printer on and off. Using a power strip, surge protector or a wall outlet switch to turn the printer on and off may cause premature failure.

USB Step 3: Load paper in your printer

Slide out the paper adjusters as far as possible.

OUT Tray

IN Tray

Paper-width adjuster Paper-length adjuster

Remove a stack of paper from its packaging. (Make sure all the paper in the stack is the same size and type.) Tap the stack on a flat surface to even it up.

Load the paper into the IN tray,

printable side down

Push the paper toward the back of the paper tray until it stops.

Slide both paper adjusters to fit snugly against the paper’s edges.

USB Step 4: Insert print cartridges

Press the Power button to turn on the printer. The Power light comes on.

Open the top cover. The print cartridge cradle moves to an accessible position,

and the Resume

light flashes.

Cartridge cradle

Resume light (flashes)

Power light (on)

Remove the print cartridges from their individual packages.

Carefully remove the protective vinyl tape from the tri-color and black print cartridges.

Note: Be sure not to touch the ink nozzles or the copper

electrical contacts. Also, do NOT remove the copper strip; these are electrical contacts required for proper operation of the print cartridges.

Insert the black print cartridge in the right cradle, and insert the tri-color print cartridge in the left cradle. You must insert both print cartridges for the printer to operate.

Black Print Cartridge

Vinyl Tape

Vinyl TapeInk Nozzles Ink Nozzles

Tri-color Print Cartridge

Tri-Color cartridge Black or

Photo cartridge

Close the top cover. The Resume light continues to blink for awhile and then

goes off. (You’ll hear the cartridge cradle return to its home position on the right side of the printer.)

Note: If the Resume light continues to blink or if the

cradle doesn’t move to the right side of the printer, take out both cartridges and reinsert them.

HP No. [15] (equivalent to C6614 Series)

Black Tri-Color HP No. [49] (equivalent to 51649 Series)

HP Photo Cartridge C1816

USB Step 5: Insert printer software CD in the computer

1 Turn on the computer and wait for Windows 98 to start. 2 Insert the HP printer software CD into your CD-ROM drive.

Note: Your printer software will not start until after you

have connected the USB cable.

USB Step 6: Connect USB cable

USB Step 7: Install USB and printer software

1 Plug one end of the USB cable into the USB port on the

printer.

2 Plug the other end into any USB port on the computer.

Windows 98

Note: You can also refer to steps 8a through 8h on the

USB Cable Setup Quick Start Poster

1 After a few seconds, the Add New Hardware Wizard screen

appears.

Note: If the Add New Hardware Wizard screen does not

appear, your computer may not be USB-enabled. You can still enjoy the full capabilities of your HP DeskJet 640C Series printer by connecting the printer to the computer with a parallel cable. Go to “Connecting your printer with a parallel printer cable” on page 3 for setup instructions.

2 Click Next.

3 Click Next in this screen, too.

4 Select Specify a location and then click the Browse button.

Do NOT click Next.

5 Double-click the CD icon. Click on the win98usb folder,

then click OK.

6 Click Next.

The Add New Hardware Wizard searches for the win98usb driver. If Windows is unable to locate a driver, click Back to return to Step 4.

7 When the driver file is located, click Next.

The driver file is installed on your computer.

9 Soon the opening screen for installing the HP DeskJet

printer software appears. Click Next, and follow the on-screen instructions.

8 When you are notified that installation of the USB software is

completed, click Finish.

If something goes wrong with the USB software installation, go to “Problems with your USB installation?” on page 21.

If something goes wrong with the printer software installation, go to “If you have problems installing” on page 12.

Windows 2000 Professional

If you are a Windows 2000 Professional user, visit HP’s web site at http://www.hp.com/cposupport/eschome.html for more information.

Problems with your USB installation?

How can I determine if my computer’s USB port is enabled?

First, follow the installation instructions beginning on page 12. If you don’t see the Add New Hardware Wizard screen after connecting your printer to your computer, perform these steps:

1 In Windows 98, select Start ➙ Settings ➙ Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Click the plus (+) icon before the Universal Serial Bus

Controller item.

If you see a USB host controller and a USB root hub listed, USB is probably enabled. If your printer is connected through another USB device or hub, connect your printer directly to the USB port on the computer. Also, make sure the cable connections are firm. (USB hubs are hardware devices into which you can plug multiple USB cables.)

I accidentally cancelled the USB installation the first time I connected my HP DeskJet printer to my computer. How do I get it to appear again?

To redisplay the USB installation screens:

1 Disconnect the USB cable from your printer. 2 Insert the printer software CD (or Disk 1 if you have diskettes)

into your computer.

3 Click Start 4 Browse to your disk drive and select Setup, then click Open. 5 The setup.exe file will appear in the dialog box. Click OK. 6 Select the Remove HP DeskJet 640C Series Software

option.

7 Connect the USB cable to your printer again. The USB

installation screen should appear again.

8 Continue with the first step of “USB Step 7: Install USB and

printer software” on page 18.

➙ Run.

If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB. Remember, you can always use a parallel cable to connect your printer’s parallel port to your computer.

When I install the USB software, I get an “Unknown device is found” message.

Disconnect the USB cable, remove the printer software, and turn off the computer and printer. Unplug the electrical power to the printer, then reconnect your printer and restart the USB software installation.

After I installed my printer, why isn’t my HP DeskJet printer assigned to an LPT printer port in the Print dialog box of my software application?

USB uses a different naming convention for USB devices. After the printer has been installed, you see USB/DeskJet 640C/

(serial number of your printer).

How can I increase printing speed?

When operated on a USB chain, your printer may become slower if other USB devices or software applications are being used while you’re printing. For optimal print performance, avoid using other devices in the USB chain while printing.

More information about your printer software

Closing Software Programs

Before installing the printer software on a computer, close any virus protection programs or other software programs that are open and running on the computer, except the HP DeskJet installer, Windows Explorer, or Program Manager.

For Windows 95, 98, and NT 4.0:

•

Right-click on the software program’s name or icon on the taskbar. Select Close. Repeat these steps for each open software program except Windows Explorer.

For Windows 3.1x:

1 While holding down the Alt key, press the Tab key to locate

an open software program.

2 When you locate an open software program, release both

keys.

3 Select File 4 Repeat these steps for each open software program, except

Program Manager.

➙ Exit.

Uninstalling the printer software

For Windows 3.1x:

If you need to uninstall the printer driver for your HP DeskJet printer for any reason, perform one of the steps listed below for your operating system. If something unexpected happened during installation, the safest method is to run the uninstall utility directly from the CD or disks, rather than from the uninstall program that was placed on your hard drive.

For Windows 95, 98, and NT 4.0:

Perform one of the following:

• Insert the printer software disk (either Disk 1 or your CD) into

your computer and run Setup.exe. Select the option to

Remove HP DeskJet 640C Series Software.

• From the taskbar, select Start ➙ Programs ➙ HP DeskJet

640C Series ➙ HP DeskJet 640C Series Uninstall.

• From the taskbar, select Start ➙ Settings ➙ Control Panel.

Then click Add/Remove Programs and select HP DeskJet

640C Series (Remove only).

Perform one of the following:

• Insert the printer software disk (either Disk 1 or your CD) into

your computer and run Setup.exe. Select the option to

Remove HP DeskJet 640C Series Software.

• In the Program Manager, locate your HP DeskJet Series

group. Double-click the Uninstall icon to uninstall your printer software.

Printing from DOS

If you are using DOS, information can be found in a text document (dosread.txt). This document is on the printer software CD in the \<language code>\djcp\ directory. For example, “enu” is the language code for English, so dosread.txt is located in the \enu\djcp directory. For a list of language codes, see page 69. If you have diskettes, the file is located in the root directory.

Printing Basics

How to choose paper

Most plain photocopy paper, postcards, index cards, transparencies, envelopes and labels work fine in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use one of the Hewlett-Packard papers, which were developed especially for HP inks and your printer.

What to consider:

• Size. You can use any size paper that fits easily within the

paper adjusters of the printer.

width = 5 to 8.5 inches (127 to 215 mm)

length = 5.83 to 14 inches (148 to 356 mm)

• Weight. You can choose from a wide range of paper weights.

Use 20-24 lb or 75-90 g/m2 plain paper for multipurpose, everyday use.

• Brightness. Some papers are whiter than others and produce

sharper, more vibrant colors. Use HP Premium Photo Paper, Glossy or HP Premium Plus Photo Paper, Glossy or Matte for printing documents with photographs. Use HP Bright White Inkjet Paper or HP Premium Inkjet Paper for documents with any other pictures.

• Surface smoothness. The smoothness of the paper affects

how crisp the printing looks on the paper. Glossy, coated paper works well for pictures and charts (where you want crisp lines with intense, high-quality colors).

• Opacity. Opacity refers to the degree to which printing on

one side of the paper shows through to the other side. Use paper high in opacity (or thicker paper) for two-sided printing. HP Premium Brochure and Flyer Paper is ideal for two-sided projects.

Get the Right Paper

Your HP DeskJet printer is designed to work well on most common office paper types and with quality 25% cotton bond paper. Because your printer uses ink to produce an image, paper that accepts ink well produces the best results. Be sure to test a variety of paper types before buying large quantities.

HP papers are available at most computer supply stores. See “Supplies and accessories” on page 66 for paper ordering information.

Paper that Might Not Work

• Highly textured stock, such as linen, might not print evenly;

the ink could bleed into these papers.

• Extremely smooth, shiny, or coated papers not specifically

designed for inkjet printers could jam the printer and might actually repel ink.

• Multi-part forms (such as duplicate or triplicate forms) could

wrinkle in the printer or get stuck; the ink is also more likely to smear. In addition, only the top page is printed.

• Paper in poor condition—with tears, dust, wrinkles, curled or

bent edges, or paper that doesn’t lie flat—could jam the printer.

• Envelopes with thick or crooked edges; envelopes that are

damaged, curled, wrinkled, or irregularly shaped; envelopes that are shiny or embossed; or envelopes with clasps or windows.

Finding the HP print settings box

After you lay out the page and choose the text, pictures, fonts, and colors from your software program, you need to select settings such as paper type, paper size, orientation, and print quality in the HP print settings box. Where is it?

The way you get there varies depending on the software program and the operating system you’re using. Try these strategies from the File menu of your document, and you’re sure to get there.

Try This...

1 Click File and then click Print.

3 If you still don’t see the box, click Setup, Options, or

Properties.

...Or Try This

1 If Print isn’t there, click Printer Setup or Print Setup.

2 Then click whichever button you see—Setup or Options.

2 Then click whichever button you see—Properties, Setup, or

Printer.

...then click a tab, and then click a setting.

Show your finished work at its best.

Click Best print quality. Best is recommended

for photographs printed on photo paper.

Save time and ink.

Click Draft mode. Draft is

recommended for

printing test pages and

proofing drafts.

Select the appropriate

paper settings.

Choose the correct paper

type and size for the job.

Resize your images.

Click Scale to Fit to

resize images formatted

for one paper size to fit

another paper size.

Enhance your photos.

Click here when you use the HP Photo Cartridge to print sharp, vibrant color photos.

Note: Features and wording on the HP print settings box

tabs may differ from that shown here depending on your printer model.

Save money and trees.

Print on both sides of the paper.

Flip the image.

Click Mirror Image.

This is great for

iron-on transfers.

Save time and color ink.

Click here to print drafts of

color documents in

shades of gray.

Manage your ink.

Use sliders to adjust

the amount of ink

on the page.

How to print on standard paper sizes

1 Check your print settings.

Choose orientation, two-sided printing, multiple page printing, mirror image, and poster printing options on the

Features tab.

Choose your print settings in the HP print settings box. (See “Finding the HP print settings box” on page 26.)

Choose print quality, paper size, and paper type on the

Setup tab.

Click the Setup tab.

First click the down arrow, and then click your selection.

Click the Features tab.

Choose color options on the Advanced tab.

Click the Advanced tab.

Click OK to save.

2 Click OK in the Print box of your software program to save

your settings and start printing. The next time you want to print this document, you can use

the Print button at the top of the screen in your software program — simply click it to print one copy using the same print settings.

That’s all there is to it. The printer prints one page at a time until it finishes, delivering each printed page neatly into the printer’s OUT tray.

While you’re printing

It takes a few moments for the printing to start, because the printer is receiving information from the computer. During printing, the printer might pause occasionally to receive more information. (Don’t worry, it’s normal.)

If you run out of paper before you’re finished

The printer prompts you to add more paper. Load the paper in the IN tray and press Resume .

If something goes wrong

Sometimes, in spite of your best efforts, something goes wrong during printing. Maybe a sheet of paper jams in the printer or nothing happens at all. See “Solving Common Problems” in your Reference Manual.

How to print on different paper sizes

Most of the time, when you print on plain paper, cards, labels, and envelopes, you select one of the standard sizes in the

Paper Size box on the Setup tab of the HP print settings box.

However, you’re not limited to the sizes listed. Just make sure that the size of the paper falls within the following dimensions (so both of the printer rollers can pick up the paper):

Width: 5 to 8.5 inches (127 to 215 mm) with card guide down

4 to 8.5 inches (100 to 215 mm) with card guide up

Click User Defined

Paper Size.

Length: 5.83 to 14 inches (148 to 356 mm)

Then follow these steps:

1 In the HP print settings box, click the Setup tab, and then

select User Defined Paper Size in the Paper Size list. (See “Finding the HP print settings box” on page 26.)

2 Type the dimensions of the paper in the User Defined Paper

Size dialog box, and click OK.

3 Load the paper in the printer, and print as you would for

normal paper sizes.

Remember to reset the software for the paper in the IN tray after printing completes.

How to print on both sides of the paper

The easiest way to save paper is to print on both sides. Just put the paper through the printer twice: the first time through it prints the odd-numbered pages and the second time through it prints the even.

1 Load the paper in the IN tray.

Book option

Make sure that there’s no paper in the OUT tray.

2 In the HP print settings box, click the Features tab. (See

“Finding the HP print settings box” on page 26.)

3 Click Two-Sided Printing, then click Book or Tablet. Use

Book when the sheets of your document will be bound on

the left. Use Tablet when the sheets of your document will be bound at the top edge.

4 Print your document.

The printer automatically prints only the odd-numbered pages. The printer then displays a message on your computer screen, telling you how to reload the paper.

5 Load the printed pages back in the IN tray of the printer.

The following illustrations show how to Load the paper back in the printer for the Book option and the Tablet option.

Odd-numbered pages print first.

Tablet option

Odd-numbered pages print first.

Reload to print the evennumbered pages.

6 When the paper is properly loaded into the IN tray, click

Continue.

The printer prints the even-numbered pages on the reverse side of the odd-numbered pages.

After printing, remember to uncheck the Two-Sided Printing option on the Features tab.

How to create a mirror image of your document

When you print a mirror image, the text and pictures are reversed (mirrored), from what you see on your computer screen.

Print a mirror image when you use an iron-on transfer. The image you print on the transfer paper is flipped back to its original orientation when you iron it onto the cloth. This is especially important if your transfer contains text.

You might want to flip a document before printing it on a transparency: then you can make notes on the back of the transparency and easily wipe them off without scratching the transparency.

The original The flipped document

1 Load the paper in the IN tray, printable side down.

If you’re printing transparencies, go to “Printing Transparencies” on page 45. If you’re printing iron-on

transfers, go to “Printing Iron-On Transfers” on page 47.

3 Print your document.

2 In the HP print settings box, click the Features tab, and then

click Mirror Image. (See “Finding the HP print settings box” on page 26.)

Click Mirror Image.

The text and pictures are reversed. Hold the printout up to a mirror to see how the final product will look.

After printing, remember to:

• Click the Mirror Image box again to clear it.

• If you used transparencies or iron-on transfer paper, replace

it with whatever type of paper you’ll be using next.

About color

How to turn off color

Your HP DeskJet printer prints in color when a color-capable software program is used with the printing software. Believe it or not, your color printer prints with only four colors—cyan, magenta, yellow, and black. By printing overlapping dots of different intensity and color, it creates practically any color you can imagine.

BlackCyan YellowMagenta

Your printer is especially smart about printing color. It uses HP’s exclusive technology called PhotoREt™! When you print a document in color, the printer marks each element in your document—text, full-color photographs, and graphics (such as pie charts with solid blocks of color)—and renders each at its vivid best. (If you use the photo cartridge when you print color photographs, you’ll get photo-quality images!) Not only is the color quality high, for whatever you’re printing, but it’s also less expensive than making color copies at a copy shop.

The color text and pictures that you create in your documents automatically print in color. You can print drafts of your documents in grayscale if you’re going to photocopy them in black and white, or if you want to save time and ink.

• In the HP print settings box, click the Advanced tab, and then

click Print in Grayscale. (See “Finding the HP print settings box” on page 26.)

A “✓” means that color is

turned off.

Now your color documents print in shades of gray until you clear this setting.

About pictures

Pictures (also called graphics) include photographs, illustrations, charts, and decorative elements.

Photographs Charts and

Graphs

100,000

80,000

60,000

40,000

20,000

1992 1994 1996 2000

How to get a picture on your computer

To put a picture in a computer document, you first need to convert it into an electronic form (a computer file). Then it’s simple to copy it into a document—the guide for the application you’re using tells you how. Here are some possibilities for getting your pictures into an electronic form:

• Draw the pictures, using the drawing tools in a software

application.

Decorative

elements

Illustrations

• Use ready-made clip art. You can purchase libraries of clip art

from a variety of sources or browse the Internet for what’s available there. Look through computer magazines for the names of companies that sell clip art. They’ll be happy to send you full-color pictures of their extensive offerings. Or browse in the art sections of bookstores for books of copyright-free pictures.

Remember that it is against the law to copy any photograph unless you have been given specific permission to do so by the person or company who owns the original.

• Scan the pictures yourself. Use your own scanner and its

instructions. Save the files onto a hard disk, floppy disk or CD. Open your software program and follow its instructions to import the file into your document.

• Get your photos scanned at your local camera shop. For a

small fee, you can have an entire roll of photos put on a CD or floppy disk. Be sure to ask your camera shop to also put a CD-viewing program on the CD with your photos. Open your software program and follow its instructions to import the file from floppy disk or CD into your document.

• Take a digital photo. A digital camera bypasses film entirely

and turns the photo into a computer file.

Beyond the Basics

With the printing basics down, you’re ready for some results. Here are some ideas for printing on different paper types.

Photographs—make personalized buttons, name tags, or photographic calendars.

Envelopes—either one at a time or as a stack.

Greeting cards, business cards, recipe cards, or invitations to opening night.

Labels—scan your logo in full color, and add it to your company address to print distinctive labels for packages and manila envelopes.

Transparencies for that important overhead presentation.

Make a big statement—print posters to announce the company picnic.

Iron-on transfers on t-shirts printed with your company logo.

Printing Photographs

Printing photographs is similar to printing any other color image. The main differences are paper and print quality selections. Each time you print a photograph, you replace the black print cartridge with the photo cartridge.

For best results when printing photographs, use one of HP’s photo papers. For a list of available photo paper products and ordering information, see page 68.

3 Store the black print cartridge in the print cartridge storage

container.

1 With the printer turned on, open the top cover.

The cartridge cradles move to an accessible position and the Resume light flashes.

2 Pull the top of the black print cartridge toward you until it

pops loose. Lift it from its cradle.

Resume light flashes

4 Place the photo cartridge into the now-empty cartridge

cradle. Align the arrow on the print cartridge with the notch on top of the cradle, and push the arrow toward the notch until the print cartridge snaps into place.

You hear a click when the cartridge sits snugly in it cradle.

5 Close the printer’s top cover. 6 The cradles return to their home position on the right side of

the printer and the Resume

light stops flashing.

7 Align the cartridges. See “Aligning the print cartridges” on

page 63 for instructions.

8 In the Setup tab of the HP print settings box, select a photo

paper for the Paper Type. (See “Finding the HP print settings box” on page 26.)

9 Make sure Best print quality is selected. When you select an

HP photo paper, this option is automatically selected.

10 Check HP Photo Cartridge. 11 Load the paper as you would for normal printing.

Make sure you insert the paper printable side down.

Printable side down

After printing, remember to:

• Remove any special paper you’ve used from the IN tray and

replace it with whatever you’ll be printing on next.

• Remove the photo cartridge and replace it with the black

print cartridge. Store the photo cartridge in the storage container.

• Reset the software for the paper you’ll be printing on next.

12 Print the document.

For the best results, remove each sheet promptly after printing, and allow it to dry printable side up. (The drying time will vary depending on the humidity.)

Printing Envelopes

Your printer provides two methods for printing envelopes:

• If you’re printing a single envelope, you can use the single-

envelope slot and leave your paper in the IN tray. This allows you to print the envelope and then a letter.

• If you’re printing a stack of envelopes, use the IN tray.

Avoid shiny or embossed envelopes, or those that have clasps or windows. (Use transparent labels instead for these sorts of envelopes.) Also, envelopes with thick, irregular, or curled edges or with areas that are wrinkled, torn, or otherwise damaged could get stuck in the printer.

Many programs include a feature for printing envelopes. In that case, follow the program’s instructions for setup and for placing the envelopes in the printer.

How to print a single envelope

1 In the HP print settings box, click the Setup tab, and then

select an envelope size in the Paper Size box. (See “Finding the HP print settings box” on page 26.)

2 Slide the envelope into the single-envelope slot, as shown

here, until it stops. Make sure there’s paper in the IN tray. Make sure the edge of the envelope aligns with the right side

of the single envelope slot.

Flap side up and flap to the right

Note: When printing a single JIS #4 (90 x 205 mm)

envelope, do NOT use the single-envelope slot. Instead, follow instructions on page 42 for printings cards.

3 Print the envelope.

How to print a stack of envelopes

1 In the HP print settings box, click the Setup tab, and then

select the envelope you’re printing on as the Paper Size. (See “Finding the HP print settings box” on page 26.)

2 Slide both paper adjusters out.

Make sure the IN tray is empty.

OUT tray

Make sure the edges of the envelopes align with the right side of the IN tray.

Flap side up and flap to the right

IN tray

3 Load a stack of up to 20 envelopes in the printer, as shown

here. (If you’re using thick envelopes, you might need to reduce the quantity.)

Note: When printing a stack of JIS #4 (90 x 205 mm)

envelopes, follow instructions on page 42 for printing cards.

Note: When printing JIS #3 envelopes (120 x 235 mm),

make sure the flap is up and toward you.

4 Slide the paper adjusters so that they fit snugly against the

edges of the envelopes.

5 Print the envelopes.

About small envelopes

Printing Cards

If you’re printing on small envelopes such as Invitation A2, C6, or JIS #4, you’ll need to lower the handle on the paper-length adjuster so that it slides under the OUT tray.

Make sure the envelopes do not bend in the IN tray.

Press the lower-inside portion of the handle to release it.

After printing, remember to:

• Reset the software for the paper you’ll be printing on next.

• Remove any remaining envelopes from the IN tray and

replace them with whatever paper you’ll be printing on next.

Use your printer to print on index cards, recipe cards,

greeting cards, business cards, or postcards—or any card size included in the Paper Size list on the Setup tab. You can print on other sized cards, too. If the dimensions of your card aren’t the same as those shown in the Paper Size list, see “How to print on different paper sizes” on page 30.

1 In the HP print settings box, click the Setup tab, and then

select a card in the Paper Size drop-down box. (See “Finding the HP print settings box” on page 26.)

2 Remove the OUT tray and raise the card guide.

Raise the card guide.

3 Load a stack of up to 30 cards in the IN tray.

6 Replace the OUT tray.

Make sure the right edge of the card stack rests against the raised card guide.

Note: When printing JIS #4 (90 x 205 mm) envelopes,

make sure the flap is up and toward you.

4 Lower the handle of the paper length adjuster so that it

doesn’t interfere when replacing the OUT tray.

Short edge forward

Press the lower-inside portion of the handle to release it.

5 Slide the paper adjusters so that they fit snugly against the

cards.

You might need to lift the top cover a little to do this.

7 Print the cards.

After printing, remember to:

• Return the card guide to the down position.

• Remove any cards from the IN tray and replace them with

whatever paper you’ll be printing on next.

• Reset the software for the paper you’ll be printing on next.

Printing Labels

You can use your HP DeskJet printer to print sheets of labels. Use only A4 or U.S. letter-sized sheets of labels. It’s particularly important to pick labels that are made especially for inkjet printers.

5 Slide the paper adjusters to fit snugly against the stack. 6 Print the labels.

After printing, remember to:

• Leave the settings as they are if you’re going to be printing

on plain paper.

Sheets of labels that are folded, curled, wrinkled, or partially used can get stuck in the printer.

1 Click the Setup tab in the HP print settings box. Select Plain

Paper as the Paper Type. (See “Finding the HP print settings

box” on page 26.)

2 Then select Normal as the Print Quality. 3 Fan the edges of the label sheets to separate them. 4 Load up to 25 label sheets on top of about 5 sheets of plain

paper of the same size.

Label sheets; label side down

• Remove the label sheets from the IN tray and replace them

with whatever paper you’ll be printing on next.

Printing Transparencies

For best results, use HP Premium Inkjet Rapid-Dry Transparencies or transparencies specifically designed for inkjet printers, for your overhead presentations.

4 Put up to 25 sheets of transparencies in your printer with the

rough side down and the adhesive strip forward. (You can peel off the adhesive strip after printing.)

1 In the HP print settings box, click the Setup tab, then select

HP Premium Inkjet Transparency Film, HP Premium Inkjet Rapid-Dry Transparency, or Other Transparency Films as

the Paper Type. (See “Finding the HP print settings box” on page 26.)

2 Make sure Best is selected as the Print Quality.

It isn’t absolutely necessary to use the Best Print Quality, but it’ll give you the best results. If you’re in a hurry, use Normal Print Quality.

3 If you plan to make notes on your transparencies during

your presentation, click the Features tab, then select Mirror

Image.

Adhesive strip forward; tape side up

5 Slide in the paper adjusters, just as you would for plain

paper.

6 Print the transparency. 7 Be patient.

Because the printer uses more ink, lays the colors down more slowly, and allows for a longer drying time between sheets, transparencies take awhile to print.

After printing, remember to:

• Remove any remaining transparencies from the IN tray and

replace them with whatever paper you’ll be printing on next.

• Reset the software for the paper you’ll be printing on next.

Printing Posters

When you print posters, the text and pictures of each page of your document are magnified and printed across the selected sheets of paper.

1 Load U.S. letter- or A4-sized paper in the IN tray. 2 Slide paper guides snugly against the sheets. 3 Click the Setup tab in the HP print settings box. Select Plain

Paper as the Paper Type. (See “Finding the HP print settings

box” on page 26.)

4 Select Normal as the Print Quality. 5 Click the Features tab. Check Poster Printing, and then

choose 2x2, 2x3, or 4x4.

6 Print your poster.

7 After the document has printed, trim off the white edges on

each sheet. Tape the sheets together to form a poster.

After printing, remember to:

• Reset the software for the paper you’ll be printing on next.

Printing Iron-On Transfers

When it comes to printing images, you don’t need to stop with paper. Use transfer paper to get the images from the computer document onto cloth. HP Iron-On T-Shirt Transfers are designed to work with your printer and HP ink to give you a professional silk screen look.

Although 100% cotton t-shirts are a popular choice for iron-on transfers, you need not stop there. Transfer a photo onto an apron, or add the company logo to baseball caps, sun visors, and tote bags for the company picnic.

You’ll need:

• the t-shirt or other cloth you want to transfer an image onto

3 If you want the text or picture on your t-shirt as you see it on

the screen, flip the document by clicking Mirror Image on the Features tab.

4 Put the transfer paper transparent-side down in the printer. 5 Print the transfer. 6 Follow the instructions included with the iron-on transfer

paper to transfer the image onto the fabric.

• the document containing the picture or text you want to print

• iron-on transfer paper

Here’s how you do it:

1 On your computer, open the document containing the text

or picture you want to transfer to the fabric.

2 In the HP print settings box, click the Setup tab. Select

HP Iron-on T-Shirt Transfers as the paper type. (See

“Finding the HP print settings box” on page 26.)

After printing, remember to:

• Replace the transfer paper with whatever paper you’ll be

printing on next.

• Reset the software for the paper you’ll be printing on next.

HP Customer Care

Getting Help

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer

Care Online is a great place to go for answers to questions

about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English: http://www.hp.com/support/home_products French: http://www.hp.com/cposupport/fr German: http://www.hp.com/cposupport/de Japanese: http://www.jpn.hp.com/CPO_TC/eschome.htm Korean: http://www.hp.co.kr/go/support Portuguese: http://www.hp.com/cposupport/pt Simplified Chinese: http://www.hp.com.cn/go/support Spanish: http://www.hp.com/cposupport/es Traditional Chinese: http://support.hp.com.tw/psd

From HP Customer Care Online you can link to HP Customer

Care User Forums and HP Customer Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows 3.1x, 95, 98, NT 4.0, and

In the U.S. and Canada Elsewhere in the world

First time setup?

• Download the printer software by accessing the

HP Customer Care Online web site. See page 49

for HP web site addresses.

• Create diskettes by using another computer with

a CD-ROM drive. To create the diskettes, begin the printer software installation. When the opening screen appears, select

printer software

instructions.

Make diskettes of your

and follow the on-screen

• Call (661) 257-5565 to order 3.5-inch diskettes.

Nominal shipping and handling charge may apply. Bonus software that may be provided on the CD will not be provided on disks.

Need software update?

• Download the printer software from the HP

Customer Care Online web site. See page 49 for HP web site addresses.

• Call (661) 257-5565 to order 3.5-inch diskettes.

Software updates are available for the cost of the CDs or diskettes plus shipping.

Windows 2000. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

• Download the printer software by accessing the

HP Customer Care Online web site. See

page 49 for HP web site addresses.

• Create diskettes by using another computer with

a CD-ROM drive. To create the diskettes, begin the printer software installation. When the opening screen appears, select

of your printer software

screen instructions.

Make diskettes

and follow the on-

• Download the printer software from the HP

Customer Care Online web site. See page 49 for HP web site addresses.

• Call the HP Customer Care Center nearest you.

See page 51 for phone numbers.

HP Customer Care by Phone

Region

Phone Support

If you cannot solve your problem using the above, then call

an HP service technician while you’re in front of your computer and printer. Before you call, be sure you have the

✻

following information:

DeskJet 640C

Series

North America (Including Canada) Fee based

Asia Pacific 90 days Europe 90 days Latin America 1 year

✻

Long distance charges may apply in different regions.

Before placing a call for help, please make sure that:

1 You have checked your Quick Start Poster, this User’s Guide,

and the Reference Manual for installation and troubleshooting tips.

2 You have checked HP Customer Care Online for product

help. See page 49 for HP web site addresses.

- Your printer’s serial number (the label is on the printer’s bottom).

________________________________________

- Your printer’s model number (the label is on the front of the printer).

________________________________________

- The model of the computer.

________________________________________

- The version of the printer and software program (if applicable).

________________________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care Center phone number:

• Africa/Middle East 41 22/780 41 11

• Argentina (541) 778-8380

• Australia +61 3 8877 8000

• Austria 43 (0) 660 6386

• Belgium (Dutch) 32 (0)2 62688 06

• Belgium (French) 32 (0)2 62688 07

• Brazil 011 829-6612

• Canada (905) 206-4663

• Chile 800 36 0999

• China 8610-65645959

• Czech Republic 42 (2) 471 7321

• Denmark 45 (0) 39 294099

• Finland 358 (9) 2034 7288

• France 33 (0) 143623434

• Germany 49 (0) 180 532 6222

• Greece 30 1 689 64 11

• Hong Kong (800) 96 7729

• Hungary 36 (1) 252 4505

• India 91 11 682 60 35

• Indonesia 6221 350 3408

• Ireland 353 (0) 1662 5525

• Israel 972-9-9524848

• Italy 39 (0) 2 264 10350

• Japan, Osaka 81 6 6838 1155

• Japan, Tokyo 81 3 3335-8333

• Korea 02 3270 0700

• Malaysia 03 2952566

• Mexico D.F. 258 9922

• Mexico, Guadalajara 01 800 472 6684

• Middle East/Africa 41 22/780 41 11

• Netherlands 31 (0) 20 606 8751

• New Zealand (09) 356-6640

• Norway 47 (0) 22 116299

• Philippines 65 272 5300

• Poland (+48) 22 519 06 00

• Portugal 351 (0) 1 318 00 65

• Russia 7095 923 50 01

• Singapore 65 272 5300

• Spain 34 (9) 02321 123

• Sweden 46 (0) 8 6192170

• Switzerland 41 (0) 84 8801111

• Taiwan 886 2-2717-0055

• Thailand (66-2) 661 4011

• Turkey 90 1 224 59 25

• United Kingdom 44 (0) 171 512 5202

• U.S. (208) 344-4131

• Venezuela 800 47 888

• Venezuela, Caracas 207 8488

After the Free Phone Support Period

Extended Warranty Options

You can still get help from HP for a fee. Prices are subject to change without notice. HP Customer Care Online help (page 49) on the internet is still available for free!

• For quick questions in the United States only, call (900)

555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

• For calls from Canada, or for calls in the U.S. that you

anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

• If, during your phone call, it is determined that your printer

requires repair and you are within your printer’s Limited Warranty period (see the “Limited Warranty Statement” in your Reference Manual), you will not be charged for the phone support service. However, for countries where the above toll-free phone numbers are not available, the regular long-distance charges may apply.

• If you are outside the U.S. and Canada, call the HP Customer

Care Center nearest you.

If you would like to extend your printer coverage beyond the limited warranty period, you have the following options:

• Consult your reseller to get extended coverage.

• If your reseller does not offer service contracts, please call

HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply

call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s limited warranty period. Beyond the warranty period, repairs are charged on a time and materials basis.

Appendices

Until now, we’ve been talking about the what, where, and how of your printer. If you’re ready for some simple facts about the printer and printer supplies, here they are.

The HP DeskJet Toolbox

Use the HP DeskJet Toolbox for cleaning your printer, finding information, and printing a test page. To find the HP Toolbox, follow the instructions for your Windows system.

For Windows 95, 98, and Windows NT 4.0

• Click Start ➔ Programs ➔ HP DeskJet 640C Series ➔ HP

DeskJet 640C Series Toolbox.

–OR–

• Click the HP Toolbox button that appears on the Taskbar at

the bottom of the screen when the HP Toolbox is open.

Click an option, then follow on-screen instructions.

Click here to open the User’s Guide.

Click here to align the print cartridges.

Click here to clean the print cartridges.

Click here to print a test page.

Click here to order print cartridges online or locate stores near you.

Windows 3.1x

• Double-click the HP Toolbox icon in the HP DeskJet Utilities

group in the Program Manager.

Print cartridges

Each HP print cartridge is a self-contained, plug-in ink supply. The printer operates with two print cartridges installed: one black and one tri-color. The HP printers and print cartridges are designed to work together to deliver outstanding print quality for results that are always clear, always sharp.

–OR–

• Double-click the HP Toolbox icon. It’s on the desktop when

you start your computer.

Replacing print cartridges

Note: When buying print cartridges, check the part

numbers referenced below carefully to make sure you are buying the right print cartridges for your printer:

HP No. [15] (equivalent to C6614 Series)

Black Tri-Color HP No. [49] (equivalent to 51649 Series) HP Photo Cartridge C1816

Note: When a print cartridge runs out of ink, leave the

empty cartridge in the cradle until you can replace it. The printer cannot print with only one print cartridge installed.

To replace a print cartridge:

1 Press the Power button to turn on the printer.

The Power light comes on.

2 Open the top cover.

The print cartridge cradle moves to an accessible position, and the Resume

3 Grasp the top of the empty print cartridge, pull it toward you

until it pops loose. Lift the print cartridge out of the cradle and discard it.

light flashes.

Cartridge cradle

Resume light (flashes)

Power light (on)

4 Remove the replacement print cartridge from its packaging

and carefully remove the protective vinyl tape from the print cartridge.

Black Print Cartridge

Vinyl Tape

Warning

Vinyl TapeInk Nozzles Ink Nozzles

Do NOT touch the print cartridge ink nozzles or

Tri-color Print Cartridge

copper contacts. Touching these part will result in clogs, ink failure, and bad electrical connections. Also, do NOT remove the copper strips; these are required electrical contacts.

5 Place the replacement cartridge into its cradle. You must

insert both print cartridges for the printer to operate.

Warning

Keep new and used print cartridges out of the reach of children.

Align the arrow on the print cartridge with the notch on top of the cradle, and push the arrow toward the notch until the print cartridge snaps into place.

Storing print cartridges

To maintain excellent print quality from your print cartridges:

• Keep all print cartridges in their sealed packages, at room

temperature (60-78 degrees F or 15.6-26.6 degrees C), until you are ready to use them.

• Once installed, leave the print cartridges in their cradle at all

times to keep them from drying out or becoming clogged.

Tri-Color cartridge Black or

Photo cartridge

6 Close the top cover.

The Resume light continues to blink for awhile and then goes off. (You’ll hear the cartridge cradle return to its home position on the right side of the printer.)

7 If the Resume light continues to blink after you install new

print cartridges, check the part numbers on the cartridges to ensure you installed the correct ones.

• Store unsealed print cartridges in an airtight plastic container.

• Do not unplug the printer until printing is complete and the

print cartridge cradle has returned to its home position on the right side of the printer. The print cartridges will dry out if not stored in their home position.

• Turn off the printer and allow the print cartridges to return to

the right side of the printer for proper capping of the nozzles before unplugging the power cord or turning off any attached power strip.

Cleaning the print cartridges

Cleaning your print cartridges can improve the quality of printing.

If your printed page is missing lines or dots, perform Procedure 1 below. If your printed page contains streaked ink, perform Procedure 2.

To clean the print cartridges from the HP Toolbox:

1 Open the HP DeskJet Toolbox. See “The HP DeskJet

Toolbox” on page 54 for instructions on how to find it.

2 Click the Printer Services tab. 3 Click Clean the Print Cartridges and follow the directions

on the screen.

Procedure 1: Correcting missing lines or dots

Clean the print cartridges when you notice that the

lines or dots are missing from your printed text and graphics, as shown here. The print cartridges can be cleaned from the HP Toolbox.

Note: Do not clean the print cartridges unnecessarily, as

this wastes ink and shortens the life of the print cartridge.

If print quality improves by going through this sequence once, but the quality is still not quite good enough, repeat the procedure. Click the Clean Again button on the last cleaning screen.

If the preceding procedure does not improve the print quality, your print cartridges might be low on ink. Replace the print cartridges (see page 55). If problems persist, continue with Procedure 2.

Procedure 2: Eliminating ink streaks

Customers using HP DeskJet printers in dusty environments might occasionally experience ink

streaks or smearing because of a small accumulation of debris inside the printer. This debris can include dust, hair, carpet, or clothing fibers. Ink streaking is easily prevented or corrected by doing scheduled cleaning to two areas of the printer: the print cartridges, and the print cartridge cradle.

Materials you will need

Before you begin, make sure you have the following materials available:

• Cotton swabs or any soft material that will not come apart or

leave fibers (for example, a piece of clean cotton cloth).

• Distilled, filtered, or bottled water (tap water might contain

contaminants that can damage the print cartridges).

• Scrap paper or paper towel on which to set the print

cartridges while you are working.

Steps to manually clean your print cartridges and print cartridge cradle:

1 Remove the print cartridges

a. Turn the printer on and lift the printer’s top cover. b. The print cartridge cradle moves to an accessible position. c. After the cradle has moved, unplug the power cord from

the back of the printer.

Caution

Be careful not to get ink on your hands or clothing.

d. Remove the print cartridges and place them on their sides

on a scrap piece of paper.

Warning

Keep new and used print cartridges out of the reach of children.

Caution

Once you’ve removed the print cartridges, make sure that they are not outside of the printer for more than 30 minutes.

2 Clean the print cartridges

a. Dip a clean cotton swab into distilled water and squeeze

any excess water from the swab.

b. Grasp the black print cartridge by the colored cap. c. Clean the face and edges of the print cartridge as shown.

DO NOT wipe the nozzle plate.

Note: Be careful not to touch the ink nozzles or the

copper contacts. Touching these parts of the print cartridge can result in clogs, ink failure, or bad electrical connections.

DO NOT clean

nozzle plate.

Clean here.

d. Hold the print cartridge up to the light to inspect for fibers

on the face and edges. If fibers are still present, repeat steps 2a through 2c.

e. Repeat steps 2a through 2d with the tri-color print

cartridge using a clean, moistened cotton swab to avoid any contamination.

3 Clean the print cartridge cradle

4 Clean the service station

a. Position yourself at eye level with the printer. b. Locate the cradle that holds the print cartridges, then

locate the three black, hook-shaped arms on the bottom of the cradle.

c. Using clean, moistened swabs, wipe the flat surfaces

(shaded area) on the undersides of each arm from back to front. Repeat until no ink residue is seen on a clean swab.

a. Using a clean, moistened swab, clean the rim of the

sponge holder.

b. Remove any built-up ink and fibers from the top of the

sponge. If the sponge is higher than the rim, use the cotton swab to push it below the rim.

c. Using a clean, moistened swab, clean wiper 1 and the top

surface of cap 1.

Caution

Use light force when cleaning the print cartridge caps. Heavy force might unseat the caps, eventually causing damage to the print cartridges.

d. Using a clean, moistened swab, clean wiper 2 and the top

surface of cap 2.

Cap 2

Wiper 2

Cap 1

Wiper 1

Sponge

Rim

5 Reinstall the print cartridges

Damage resulting from refilling the print cartridges

a. Reinstall the print cartridges and close the printer’s top

cover.

b. Reinsert the power cord into the back of the printer. c. Print a test page. On the Printer Services tab of the

HP Toolbox, click Print a Test Page.

d. Examine the printout for ink streaking.

Note: This procedure should remove all fibers that

would cause ink to streak on a printout. However, fibers can be missed. If the printout still shows streaking, repeat the procedure until the test printout is clear and sharp. This procedure and additional maintenance tips are located on the HP Customer Care Web site at: http://www.hp.com/support/home_products.

To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP inkjet printers, including genuine factory-filled HP print cartridges.

Caution

Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties.

Note: When buying replacement print cartridges, check

the part numbers carefully so that you buy the right cartridges for your printer (see page 55).

Aligning the print cartridges

Maintaining your printer

You must use the printer software to align the black, tri-color, and photo print cartridges each time you replace or reinstall a print cartridge. This ensures that the black and tri-color inks are aligned when used together on the same line of text or within the same picture.

1 Make sure the printer is on and the Power light is lit. 2 Be sure the printer’s IN tray contains plain paper. 3 Open the HP DeskJet Toolbox. (Go to “The HP DeskJet

Toolbox” on page 54.)

4 Click the Printer Services tab. Then click Align the Print

Cartridges. Follow the directions on the computer screen.

• Use a soft cloth moistened with water to wipe off dust,

smudges, and stains.

• The interior of the printer does not require cleaning. Keep

fluids away from the interior of the printer.

• Do not lubricate the rod on which the print cartridge cradles

move. Noise is normal when the cradle is moving back and forth within the printer, when the printer is new. With use, the printer will become quieter.

Increasing printer performance

The print speed and overall performance of your printer can be affected by several things:

• The amount of RAM in your computer can determine how

fast your documents are sent to the printer. Increasing the amount of RAM in your computer can speed up this process as well as make your computer work more efficiently when you are doing something besides printing.

• The printer driver that you are using to print your documents

can make a significant difference in the quality of your printed output. Make sure you are using an up-to-date version of an HP printer driver designed specifically for your printer model. Go to “Printer Software” on page 50 for information on how to get an updated printer driver.

• The size and complexity of the documents you print can

make a difference in your printer’s performance. Graphics and photographs are usually more complex and print more slowly than a document that contains only text.

• The processing speed of your computer determines how fast

your document is sent to the printer.

• The amount of free space on your computer’s hard disk

makes a difference in printing speed. If your computer has less than 100 MB of free space, it can take longer to process your document for printing.

• Running numerous software programs at one time slows

down printing, because they are using the RAM in your computer. Therefore, limit the number of programs or documents you open at one time.

Minimum printing margins

System Requirements

The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area—that is, within the top, bottom, left, and right margins available for the specific size paper on which you are printing.

Paper Size

A4-sized 3.4 mm 1.0 mm 14.9 mm

Letter-, Legal, and Executive-sized

A5-sized 3.2 mm 1.0 mm 21.2 mm

B5-sized 4.2 mm 1.0 mm 21.2 mm

Cards (3x5 in, 4x6, 5x8)

Cards (A6) 3.2 mm 1.0 mm 21.2 mm

Hagaki postcards 4.2 mm 1.0 mm 21.2 mm

Envelopes .21 mm (0.84 in.) 1 mm (0.04 in.) 3.2 mm (0.125 in.)

Left and Right Margins

0.25 in. 0.04 in. 0.59 in.

0.125 in. 0.04 in. 0.84 in.

Left Margins

Top Margin

Right Margin

Bottom Margin

Top & Bottom Margin

Be sure your computer meets these system requirements.

Minimum

Operating System

Microsoft Windows NT 4.0 Pentium 66 MHz 32 MB 40 MB

Microsoft Windows 95 or 98

Windows 3.1x Pentium 66 MHz 8 MB 40 MB

MS-DOS Version 3.3 or greater

Processor Speed

Pentium 66 MHz 16 MB 40 MB

486 Processor 4 MB 5MB

Required RAM

Required Free Harddisk Space

Note: DOS margins can vary. See the manual for the specific DOS program

for information.

Supplies and accessories

For ordering information, see page 68.

Parts/Supplies HP Reorder Accessories Number

Print Cartridges

Black print cartridge C6614 Series

Tri-Color print cartridge 51649 Series Photo cartridge C1816 Series

✳ When you buy replacement cartridges, check the part

numbers carefully so that you buy the correct one.

HP Photo Color Kits

Asian HP Photo Color Kit C4583A European HP Photo Color Kit C4584A Latin America HP Photo Color Kit C4590A U.S. HP Photo Color Kit C4585A

Cables

HP IEEE-1284-compliant Parallel Interface Cable (with one 1284-A connector for the

computer port and one 1284-B connector for the printer port)

2-meter length C2950A 3-meter length C2951A

HP USB-compliant Interface Cable

2-meter length C6518A

Parts/Supplies HP Reorder Accessories Number

Universal Power Adapter 0950-3490

Power Cords

U.S., Canada, Brazil, Latin America, Saudi Arabia 8120-6313 Korea 8120-8441 Australia 8120-6312 Argentina 8120-8367 Japan 8120-6316 South Africa, India 8120-6317 U.K., Middle East 8120-6315 Europe, Jordan, Lebanon, Israel,

North Africa, Baltic countries, Russia, Thailand, Indonesia,

Caribbean, Latin America 8120-6314 China, Taiwan, Philippines 8120-8373 Singapore, Hong Kong,

Malaysia 8120-8669

Parts/Supplies HP Reorder Accessories Number

Reference Manuals for Windows

Most HP printer documentation is available for viewing and printing at

http://www.hp.com/support/home_products

Arabic C6464-90004 Czech C6464-90005 Danish C6464-90004 Dutch C6464-90004 English Request number with order Finnish C6464-90004 French Request number with order German C6464-90004 Greek C6464-90005 Hebrew C6464-90005 Hungarian C6464-90005 Italian C6464-90004 Japanese C6464-90010 Korean C6464-90007 Norwegian C6464-90004 Polish C6464-90005 Portuguese Request number with order Russian C6464-90005 Simplified Chinese C6464-90009 Spanish Request number with order Swedish C6464-90004 Traditional Chinese C6464-90008 Turkish C6464-90005

Parts/Supplies HP Reorder Accessories Number

Paper Media

HP Bright White Inkjet Paper

European A4, 500 sheets C1825A European A4, 200 sheets C5977A U.S. letter, 200 sheets C5976A U.S. letter, 500 sheets C1824A

HP Premium Inkjet Paper

European A4, 200 sheets 51634Z U.S. letter, 50 sheets 51634Y

HP Premium Inkjet Heavyweight Paper

European A4, 100 sheets C1853A U.S. letter, 200 sheets C1852A

HP Premium Brochure & Flyer Paper, Matte

U.S. letter, 50 sheets C6955A

HP Professional Brochure & Flyer Paper, Glossy

Asian A4, (210 x 297 mm) 50 sheets C6819A European A4 (210 x 297 mm), 50 sheets C6818A U.S. letter, 20 sheets C6817A

HP Photo Paper, Two-Sided, Satin/Glossy

Asian A4, 20 sheets C6765A European A4, 20 sheets C1847A U.S. letter, 20 sheets C1846A

HP Premium Photo Paper, Glossy

Asian A4, 15 sheets C6043A European A4, 15 sheets C6040A U.S. letter, 15 sheets C6039A

✳✳

Parts/Supplies HP Reorder Accessories Number

Paper Media (continued)

HP Premium Plus Photo Paper, Glossy

Asian A4, 20 sheets C6933A European A4, 20 sheets C6832A U.S. letter, 20 sheets C6831A

HP Premium Plus Photo Paper, Matte

European A4, 20 sheets C6951A U.S. letter, 20 sheets C6950A

HP Premium Inkjet Transparency Film

European A4, 20 sheets C3832A European A4, 50 sheets C3535A U.S. letter, 20 sheets C3828A U.S. letter, 50 sheets C3834A

HP Premium Inkjet Rapid-Dry Transparencies

European A4, 50 sheets C6053A U.S. letter, 50 sheets C6051A

HP Glossy Greeting Card Paper, White/Half-fold

European A4: 10 sheets, 10 envelopes C6045A U.S. letter: 20 sheets, 20 envelopes C6044A

HP Matte Greeting Card Paper, White/Quarter-fold

European A4: 20 sheets, 20 envelopes C6042A U.S. letter: 20 sheets, 20 envelopes C1812A

HP Felt-textured Greeting Card Paper, Ivory/Half-fold

U.S. letter: 20 sheets, 20 envelopes C6828A

Parts/Supplies HP Reorder Accessories Number

Paper Media (continued)

HP Premium Glossy Hagaki Cards

Hagaki card, 20 cards C6575A

HP Iron-On T-Shirt Transfers

European A4, 10 sheets C6050A Asian A4, 10 sheets C6065A U.S. letter, 10 sheets C6049A

HP Restickables, Large Round Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6822A

HP Restickables, Large Square Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6823A

✳✳

Availability of special media varies by country.

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service.

In the U.S., you can buy supplies and accessories directly from HP at www.hpshopping.com, or call the HP Shopping Village at 1-888-999-4747.

• Argentina: (54 1) 787-7100

Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina

• Australia/New Zealand: (03) 895-2895

China Resources Bldg. 26 Harbour Road Wanchai, Hong Kong

• Austria-South-East Area: (43-0222) 25 000,

ext. 755 Fax: (43-0222) 25 000, ext. 610 Hewlett-Packard Ges.m.b.H. Ersattzteilverkauf Lieblg. 1 A-1222 Wien

• Belgium: 02/778 3092 (or 3090, 3091)

Fax: 02/778 3076 Hewlett-Packard Belgium SA/NV 100 bd. de la Woluwe/Woluwedal 1200 BRUXELLES

• Brazil: Centro de Informacoes HP

Grande São Paulo: 822-5565 Demais Localidades: 0800-157751 Fax: (011) 829-7116 Centro de Informacoes HP Hewlett Packard Brasil S.A. Caixa Postal 134, Rua Clodomiro Amazonas, 258 CEP 04534-011, São Paulo - SP

• Canada: (800) 387-3154, (905) 206-4725

Fax: (905) 206-3485/-3739 Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1 Toronto: (416) 671-8383

• Chile: (56 2) 203-3233

Fax: (56 2) 203-3234 Hewlett-Packard de Chile SA Av. Andres Bello 2777, Oficina 1302 Los Condes, Santiago, Chile

• Denmark: 45 99 14 29

Fax: 42 81 58 10 Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD

• Finland: (90) 8872 2397

Fax: (90) 8872 2620 Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO

• France: (1) 40 85 71 12

Fax: (1) 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS

• Germany: 07031-145444

Fax: 07031-141395 Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖBLINGEN

• International Sales Branch: (41) 22 780 4111

Fax: (41) 22 780-4770 Hewlett-Packard S. A., ISB 39, rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE

• Italy: 02/9212.2336/2475

Fax: 02/92101757 Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di Vittorio, 9 20063 Cernusco s/N (MI)

• Japan: (03) 3335-8333

Hewlett-Packard Japan Ltd. 29-21 Takaido-Higashi 3-chone, sugninami-ku Tokyo 168-8585

• Latin America Headquarters: (305) 267-4220

Fax: (305) 267-4247 5200 Blue Lagoon Drive, Suite 950 Miami, FL 33126

• Mexico: (52 5) 258-4600

Fax: (54 1) 258-4362 Hewlett-Packard de México, S.A. de C.V Prolongación Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.

• Netherlands: 0 33 450 1808

Fax: 0 33 456 0891 Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT

• Norway: 22735926

Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo

• Spain: 1 6 31 14 81

Fax: 1 6 31 12 74 Hewlett-Packard Espanola S.A. Departamento de Venta de Piezas Ctra N-VI, Km. 16,500 28230 LAS ROZAS, Madrid

• Sweden: 8-4442239

Fax: 8-4442116 Hewlett-Packard Sverige AB Skalholtsgatan 9, Box 19 164 93 KISTA

• Switzerland: 056/279 286

Fax: 056/279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45, 5430 WETTINGEN

• United Kingdom:

+44 1765 690061 Fax: +44 1765 690731 Express Terminals, 47 Allhallowgate Ripon, North Yorkshire

• +44 181 568 7100

Fax: +44 181 568 7044 Parts First, Riverside Works Isleworth, Middlesex, TW7 7BY

• +44 1734 521587

Fax: +44 1734 521712 Westcoast, 28-30 Richfield Avenue Reading, Berkshire, RG1 8BJ

• United States: (800) 227-8164

• Venezuela: (58 2) 239-4244/4133

Fax: (58 2) 207-8014 Hewlett-Packard de Venezuela C.A. Tercera Transversal de Los Ruices Norte Edificio Segre, Caracas 1071, Venezuela Apartado Postal 50933, Caracas 1050

Elsewhere in the world

• Hewlett-Packard Company

Intercontinental Headquarters, 3495 Deer Creek Road, Palo Alto, CA 94304, U.S.A.

Language Codes for DOS

The language codes for locating the dosread.txt file on the printer software CD are listed below. This text file is in the \<language code>\djcp\ directory on the printer software CD.

Language Code

Chinese, Simplified chs Chinese, Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Korean kor Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc Thai tha

Environmental Attributes of the DeskJet Printer

Environmental Statement

Hewlett-Packard continuously improves the design and production processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life.

Plastics parts have been primarily designed in no more than two colors to enhance recycling options.

Plastic Materials: All major manufactured plastics parts are marked as to the plastic content to facilitate product recycling.

Printers and Print Cartridges: In certain countries, Hewlett-Packard is conducting pilot programs to take back printers and print cartridges for material reclamation and environmentally sound disposal. Call your Hewlett-Packard representative for current status.

Paper: This printer is designed to facilitate the use of recycled paper as consumer media. Depending on the availability of recycled paper in each country, all manuals are printed on recycled paper.

Reduction and Elimination

Ozone: All ozone-depleting chemicals (CFC, for example) have been

eliminated from Hewlett-Packard manufacturing processes. Number of Parts: Early in design, the total number of parts used by the

printer is reduced when possible to minimize costs during manufacturing and to reduce handling at end-of-life.

Printer Packaging: The packaging materials for this printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates.

Recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum, and dissimilar materials have been designed to separate easily. Fasteners and connectors are easy to locate, access, and remove using common tools. High priority parts have been designed to be accessed quickly for efficient disassembly and repair.

Energy Conservation

This printer was designed with energy conservation in mind. This printer uses less than 5 watts in stand-by mode. As an ENERGY STAR partner, Hewlett-Packard has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Off-mode Energy Consumption: When the printer is in off-mode, a minimal amount of energy is still being consumed. Turning off the printer and then disconnecting the printer power cord from the electrical source can prevent energy consumption.

HP Deskjet 642c User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guide

Table of Contents

Navigating the User’s Guide

Setting Up Your Printer

Connecting your printer with a parallel printer cable

Step 1: Unpack your printer

Step 2: Connect parallel cable

Step 3: Plug in the power cord

Step 4: Load paper in your printer

Step 5: Insert print cartridges

Step 6: Install printer software

Installing printer software from the CD

If you have problems installing

Connecting your printer with a USB Cable

What is USB?

USB Step 1: Unpack your printer

USB Step 2: Plug in the power cord

USB Step 3: Load paper in your printer

USB Step 4: Insert print cartridges

USB Step 5: Insert printer software CD in the computer

USB Step 6: Connect USB cable

USB Step 7: Install USB and printer software

Problems with your USB installation?

More information about your printer software

Closing Software Programs

Uninstalling the printer software

Printing from DOS

Printing Basics

How to choose paper

Get the Right Paper

Paper that Might Not Work

Finding the HP print settings box

Try This...

...Or Try This

...then click a tab, and then click a setting.

How to print on standard paper sizes

While you’re printing

How to print on different paper sizes

How to print on both sides of the paper

How to create a mirror image of your document

About color

How to turn off color

About pictures

How to get a picture on your computer

Beyond the Basics

Printing Photographs

Printing Envelopes

How to print a single envelope

How to print a stack of envelopes

About small envelopes

Printing Cards

Printing Labels

Printing Transparencies

Printing Posters

Printing Iron-On Transfers

HP Customer Care

Getting Help

HP Customer Care Online

Printer Software

HP Customer Care by Phone

After the Free Phone Support Period

Extended Warranty Options

HP Customer Care Repair

Appendices

The HP DeskJet Toolbox

For Windows 95, 98, and Windows NT 4.0

Windows 3.1x

Print cartridges

Replacing print cartridges

Storing print cartridges

Cleaning the print cartridges

Aligning the print cartridges

Maintaining your printer

Increasing printer performance

Minimum printing margins

System Requirements