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hp deskjet 6120 series printer
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ii
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reference guide
hp deskjet 6120 series printer
table of contents
introducing the hp deskjet 6120 series printer . . . . . . . . . . . . . . . . . . . . . . . . . . 3
what’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
viewing the onscreen user’s guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
buttons and lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
cancel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
resume button and light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
power button and light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
ethernet lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
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built-in ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
network configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
internal web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
connect the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
install the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Windows USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
troubleshooting: ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
contacting hp support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
support process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
hp support by phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
product repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
hp printer limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
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Edition 1 September 2002
Copyright 2002 Hewlett-Packard Company
notice
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The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated to another language without
the prior written consent of Hewlett-Packard Company.
acknowledgements
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.
Mac, Macintosh, AppleTalk, and Mac OS are trademarks of Apple Computer, Inc., registered in the
U.S. and other countries.
terms and conventions
The following terms and conventions are used in this reference guide:
terms
The hp deskjet 6120 series printer may be referred to as the HP Deskjet 6120 printer, the HP Deskjet,
the HP printer, or the
symbols
The > symbol guides you through a series of software steps. For example:
Click Start > Programs > Hewlett-Packard > [hp deskjet printer]
the release notes.
cautions
A Caution indicates possible damage to the HP printer or to other equipment.
For example:
Caution! Do not touch the print cartridge ink
nozzles or copper contacts. Touching these parts
will result in clogs, ink failure, and bad electrical
connections.
printer.
> release notes to view
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introducing the hp deskjet 6120 series
printer
what’s in the box
Thank you for buying an hp deskjet 6120 series printer! Your printer box contains the
following items:
1. printer
2. two-sided printing accessory (duplexer)
3.
setup
posters
reference guide
4. this
If any of these items is missing from the box, talk to your HP dealer or contact HP
Support. See
“contacting hp support”
on page20 for more information.
5. printer software CD
6. black (hp 45) print cartridge
7. tri-color (hp 78) print cartridge
8. power cord(s)
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Printer drivers for Mac OS 8.6, 9.04+, and Mac OS X Classic are
available on HP’s website:
http://www.hp.com/support
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connectivity
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This printer has several connectivity
options:
• USB cable
•Network
USB cable
Purchase a Universal Serial Bus (USB)
2.0 full speed compliant cable. Use with
Windows 98, Me, 2000, XP, and/or
Macintosh computer systems.
Macintosh computers running Mac
OS 8.6 can connect to the printer
only through the printer’s USB port.
network
Both the Windows and Macintosh
platforms offer a number of ways to
connect the printer to a network.
Windows
Macintosh
wireless connection
Use an HP Jetdirect 380x wireless
external print server to make the printer
available on a wireless network (see the
print server documentation for
instructions).
wired network connection
Use the printer’s built-in ethernet feature
to connect the printer to an ethernet
network (see “built-in ethernet” on
page 9).
Only Macintosh computers running
Mac OS 9.04+ or Mac OS X
v10.1+ and that support TCP/IP
can communicate with the printer
via the built-in ethernet feature.
wireless connection
Use an HP Jetdirect 380x wireless
external print server to make the printer
available on a wireless network (see the
print server documentation for
instructions).
wired network connection
Use the printer’s built-in ethernet feature
to connect the printer to an ethernet
network (see “built-in ethernet” on
page 9).
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finding information
Several documents are included with the HP printer. They provide instructions on how
to install the printer software, connect the printer to a network, operate the printer,
and find help.
see... for information about... platform
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Windows
setup poster
Macintosh
setup poster
this
reference
guide
Printer
Assistant
• Installation troubleshooting
• Printer software and hardware setup
Macintosh setup instructions Macintosh
• Printer box contents
• Additional installation troubleshooting
•HP support
• HP printer warranty
• Printer documentation, including the onscreen
user’s guide
•HP support
• Productivity solutions
• Shopping links to printer supplies and other HP
products
• Printer and software utilities
• Networking information, including:
Windows
Windows
Macintosh
Windows
• Using the printer on a network
• Setting up wireless print servers and ethernet
connections
hp deskjet
3820 series
onscreen
user’s guide
Complete product information including:
• Using, maintaining, and troubleshooting the
printer
• Warranty statement
• Environmental statement and regulatory notices
(For access instructions, see “viewing the onscreen
user’s guide” on page 6.)
Macintosh
release
notes
Known software compatibility issues:
•Click
Start > Programs > Hewlett-Packard >
[hp deskjet printer] >
release notes
Windows
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viewing the onscreen user’s guide
The onscreen user’s guide provides instructions for using the HP printer. Information is
also provided to help you solve printer problems that may occur.
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Windows
When you install the printer software,
the onscreen user’s guide is installed
automatically. Open the user’s guide
through the HP Printer Assistant, a tool
that also provides:
• Network printing information
• Customer care through HP support
• Productivity solutions
• Shopping links to printer supplies and
other HP products
• Printer and software utilities
The HP Printer Assistant
on the Windows desktop after you install
the printer software.
accessing the user’s guide
To view the user’s guide:
1. Double-click the hp printer assistant
icon on your computer desktop.
The HP Printer Assistant appears.
2. Click the documentation button.
3. Click printer user’s guide.
You can also open the user’s guide from
the Start menu by clicking
Programs > Hewlett-Packard > [hp deskjet
printer]
> user’s guide.
icon is displayed
Start >
Adobe Acrobat versions of the user’s
guide
The user’s guide is also available in the
following languages:
• Arabic
• Greek
•Hebrew
• Turkish
If you
want to view the user’s guide in
one of these languages:
1. Double-click the hp printer assistant
icon on your computer desktop.
2. Click the documentation button on the
HP Printer Assistant screen.
3. Click printer user’s guide.
4. Select user’s guide is available in other
languages
5. Insert the printer software CD into the
computer’s CD-ROM drive.
6. Select your language from the list that
appears.
• If Acrobat Reader is installed on
your computer, the user’s guide is
displayed.
• If Acrobat Reader is not installed on
your computer, it is installed
automatically, then the user’s guide
is displayed.
at the bottom of the screen.
Use Acrobat 4.0 or later to view
the user’s guide.
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Macintosh
Adobe Acrobat Reader 4.0 or later is
required to view the user’s guide in Mac
OS 8.6 and 9.04+. If you do not have
Acrobat Reader, install it from the printer
software CD.
If you are a Mac OS X v10.1+ user,
view the onscreen user’s guide with
Adobe Acrobat Reader 5.0
(available free of charge from
www.adobe.com). You will not be
able to navigate the onscreen user’s
guide using Preview.
To open the user’s guide:
1. Insert the printer software CD into the
computer’s CD-ROM drive.
The
HP Deskjet screen is displayed.
2. Select the User’s Manuals folder for
your language.
3. Do one of the following:
• Double-click the User’s Guide icon if
Acrobat Reader is installed on your
computer.
• (Mac OS 8.6 and 9.x) Double-click
the
Reader Installer icon if Acrobat
Reader is not installed on your
computer.
Adobe Acrobat Reader is installed
automatically. After it is installed,
double-click the
User’s Guide icon
to display the user’s guide.
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buttons and lights
The printer buttons let you turn the printer on and off, cancel a print job, or resume
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printing. The lights give you visual cues about the status of the printer.
LINK ACT
1. cancel button 2. print cartridge status light 3. resume button and light 4. power button and light
5. link light 6. activity light
cancel button
Pressing the Cancel button cancels the
current print job.
print cartridge status light
The light inside the Print Cartridge Status
symbol flashes when a print cartridge is
low on ink or incorrectly installed, or the
printer’s top cover is open.
resume button and light
The Resume light flashes when an action
is required such as loading paper or
clearing a paper jam. When the action
is completed, press the
continue printing.
Resume button to
power button and light
The Power button turns the printer on
and off. It may take a few seconds for
the printer to turn on after you press the
Power button. The green light next to the
Power button flashes when the printer is
processing.
Caution! Always use the Power button on
the front of the printer to turn the printer
on and off. Using a power strip, surge
protector, or a wall-mounted switch to turn
the printer on and off may cause printer
failure.
ethernet lights
For a description of the printer’s ethernet
lights, see “built-in ethernet” on page 9.
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built-in ethernet
The printer’s built-in ethernet feature allows the printer to be connected to an ethernet
network without the need for an external print server.
Only Macintosh computers running Mac OS 9.04+ or Mac OS X v10.1+ and
that support TCP/IP can communicate with the printer via the printer’s built-in
ethernet feature. The printer does not support AppleTalk.
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LINK ACT
1. link light 2. activity light
lights
The Link light is solid when the printer is
powered on and connected to an
ethernet network.
The Activity light flashes when the printer
is receiving or transmitting data over the
ethernet connection.
network configuration page
The network
configuration page
provides useful
information about the
printer’s ethernet
connection.
To print a network configuration page,
press the
printer is powered on and idle.
Cancel button (X) while the
internal web page
Use the printer’s internal web page to
view network data and configure
network settings.
Follow these steps to open the printer’s
internal web page:
1. Verify that the printer and your
computer are both connected to the
network.
2. Launch your Internet browser (use
Microsoft Internet Explorer 5.0 or
higher or Netscape 4.75 or higher).
3. Enter the printer’s URL in the
browser’s Address box, then press
Enter.
If you don’t know the printer’s URL,
print a network configuration page.
The printer’s URL is item 2 on the
page.
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connect the printer
cables
Use a CAT-5 ethernet cable with an
RJ-45 plug to connect the printer to a
network.
Caution! Do not use a phone cord
to connect the printer to an ethernet
network, and do not connect the
printer to a phone jack.
instructions
Follow these steps to connect the printer
to an ethernet network:
1. If necessary, set up the printer
hardware (see the setup poster that
came with the printer).
2. Verify that the printer is powered on.
3. Connect the ethernet cable to a port
on the ethernet hub or router.
4. Connect the ethernet cable to the
printer’s ethernet port on the back of
the printer.
install the printer software
Windows
1. Insert the printer software CD in the
computer's CD-ROM drive.
2. Follow the onscreen instructions and
use the following information to
complete the installation.
•
Printer connection: Connected via
network
•
Network setup: Basic network setup
for a PC or server
3. After the installation has completed,
follow the onscreen instructions to
print a test page.
5. If the Link light is on, see “install the
printer software” in the next section.
If the Link light is off, verify the
following:
• The printer is powered on.
• The hub or router is powered on.
• All cable connections are secure.
• You are using an ethernet cable.
troubleshooting
If you have trouble installing the printer
software, see “troubleshooting: ethernet”
on page 18.
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Macintosh
Only Macintosh computers running Mac
OS 9.04+ or Mac OS X v10.1+ and
that support TCP/IP can communicate
with the printer via the printer’s built-in
ethernet feature.
Mac OS X v10.1+
1. Insert the printer software CD in the
computer's CD-ROM drive.
The CD contents window appears.
2. Double-click the hp deskjet installer
icon.
The hp deskjet installer window
appears.
3. Select OS X installer, then click the
Install button.
4. After the installation is complete,
open Print Center.
5. Click the Add Printer button.
The Add Printer dialog box appears.
6. Select hp deskjet IP from the pop-up
menu.
The Discover Printer dialog box
appears.
7. Click the Discover button.
When the printer is discovered, its
name appears in the printer list.
8. Select the printer name from the
printer list.
9. Click the Add button.
10. Close Print Center.
Mac OS 9.04+
Download the Mac OS 9.04+ printer
driver and installation instructions from
HP's website:
support
http://www.hp.com/
troubleshooting
If you have trouble installing the printer
software, see “troubleshooting: ethernet”
on page 18.
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print cartridges
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using print cartridges
The printer uses the following print
cartridges:
print
cartridge
black 51645
tri-color c6578
selection
number
product
number
For more information, see these sections
in the onscreen user’s guide:
• “checking the print cartridge status”
• “replacing print cartridges”
• “maintaining print cartridges”
• “print cartridge recovery”
replacing a print cartridge
To replace a print cartridge:
1. Press the Power button to turn on the
printer.
2. Open the top cover.
The print cartridge cradle moves to
the center of the printer.
3. Raise the cradle latch.
4. Lift the print cartridge out of the
cradle.
To return empty print cartridges to HP,
see “print cartridge recovery” in the
onscreen user’s guide.
5. Remove the replacement print
cartridge from its packaging and
carefully remove the plastic tape.
Hold the print cartridge so that the
copper strip is on the bottom.
1. pull tab to remove the plastic tape
Caution! To prevent clogs, ink failure, and
bad electrical connections, do not touch
the print cartridge ink nozzles or copper
contacts, and do not remove the copper
strips.
6. Push the print cartridge firmly into the
cradle.
7. Secure the cradle latch.
8. Verify that plain paper is loaded in
the In tray, then close the top cover.
The printer automatically prints a
calibration page whenever a print
cartridge is replaced.
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installation troubleshooting
Windows
Use the information in this section if you have problems setting up your HP printer. If
you need help after the printer is set up, see the onscreen user’s guide in the Printer
Assistant. See “viewing the onscreen user’s guide” on page
for instructions.
what is the problem?
The installation program
does not start automatically
when the CD is inserted.
possible causes... to solve the problem...
6
of this reference guide
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• Auto-run is disabled.
• The computer cannot find the
autorun.exe program on the
printer software CD.
1.Insert the printer software CD into the
computer’s CD-ROM drive. Be careful to
position the CD correctly.
2.Select
3.Browse to the HPPP CD-ROM icon, then
4.Select
5.Click
6.Follow the onscreen instructions to install
Start > Run, then click Browse.
click
Open.
Setup, then click Open.
The setup.exe file appears in the Run
dialog box.
OK.
the printer software.
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installation troubleshooting, continued
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what is the problem?
The printer software seemed to
install correctly, but the printer
name does not appear when
File > Print is selected. The printer
is not shown in the Printers folder
on the Control Panel.
possible causes...
The printer software was not
installed successfully.
to solve the problem...
1.Close any virus protection programs or other
software programs that are running on the
computer.
2. Insert the printer software CD into the
CD-ROM drive,
3.Follow the onscreen instructions.
If the installation program does not start
automatically, then see “to solve the
problem...” on page 13.
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Windows USB
Use the information in this section if you have problems setting up your HP printer with
a USB cable. If you need help after the printer is set up, see the onscreen user’s guide.
what is the problem?
The Plug and Play operation
did not complete (the New
Hardware Wizard did not
finish).
possible causes...
The computer could not find the
printer driver.
to solve the problem...
1.Cancel the New Hardware Wizard.
2.Remove the printer software CD from
the CD-ROM drive.
3.Re-insert the printer software CD into the
computer’s CD-ROM drive.
4.Follow the onscreen instructions to install
the printer software.
If the installation program does not start
automatically, then see “to solve the
problem...” on page 13.
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installation troubleshooting: Windows USB, continued
what is the problem?
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When I tried installing the printer software
the installation stopped. When I tried
installing again, the New Hardware
Found Wizard was gone and the USB port
was not available.
possible causes...
The operating system terminated
the installation before it was
complete.
to solve the problem...
1.Close any virus protection programs or other
software programs that are running on the
computer.
2. Insert the printer software CD into the
CD-ROM drive,
3.Follow the onscreen instructions.
If the installation program does not start
automatically, then see “to solve the
problem...” on page 13.
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installation troubleshooting: Windows USB, continued
what is the problem?
When I connect a USB cable
between the printer and my
computer, an “Unknown
Device” message appears.
If you are using Windows 2000, the “Unknown Device” message does not mean that
there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown
Device” message does mean that there is a problem. Use the troubleshooting steps
below to solve the problem.
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possible causes...
• Static electricity has built up in
the cable between the printer
and your computer.
• You may have a defective USB
cable.
to solve the problem...
1. Disconnect the USB cable from the printer.
2. Unplug the printer from its power cord.
3. Wait approximately 30 seconds.
4. Plug the power cord into the printer.
5. Plug the USB cable into the printer.
6. Replace the USB cable or use a parallel
cable if “Unknown Device” continues to
appear in the New Hardware Found dialog
box and you are not using Windows 2000.
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troubleshooting: ethernet
Use the information in this section if you have problems setting up your HP printer with
its built-in ethernet feature. If you need help after the printer is set up, see the
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electronic documentation.
what is the problem?
The ethernet cable is
connected to the printer, but
the Link light is off.
possible causes...
The printer is not powered on. Press the Power button to power on the printer.
The ethernet hub or router is not
powered on or is
malfunctioning.
You are not using a CAT-5
ethernet cable.
The ethernet cable is not securely
connected.
to solve the problem...
Verify that the hub or router is powered on.
Consult the documentation that came with the
hub or router to verify that it is working
properly.
Use a CAT-5 ethernet cable with a RJ-45 plug
to connect the printer to the network.
Verify that the cable is securely connected to
the printer and hub or router. The cable snaps
into place when the connection is secure.
The ethernet cable is broken.
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Use a different ethernet cable to connect the
printer to the network.
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troubleshooting: ethernet, continued
what is the problem?
The printer cannot be
detected during software
installation.
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possible causes...
The printer is not connected to
the network.
The computer is not connected to
the network.
The computer cannot discover
the printer’s IP address.
to solve the problem...
Connect the printer to the network (see
“connect the printer” on page 10).
Verify that the computer is connected to the
network.
Windows
1.Print a network configuration page (see
“network configuration page” on page 9).
2.Find the printer's IP address (item 7 on the
configuration page).
3.On the Identify Printer panel of the software
installer, select
then click Next.
4.On the Specify Printer panel of the software
installer, select
5.Enter the printer's IP address in the IP
Address box, then click
6.Follow the onscreen instructions to complete
the installation.
Macintosh
See “ethernet troubleshooting” in the onscreen
user’s guide.
Specify a printer by address,
IP Address.
OK.
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contacting hp support
HP support provides expert advice on using your HP printer or solving problems with
english
your printer.
support process
The HP support process works most
effectively if you look for help in the
following order:
1. Search the user’s guide on your
computer.
See “viewing the onscreen user’s
guide” on
2. Use the Internet any time of the day
to:
• Check for software updates from
HP.
• See HP’s online support pages for
product help.
• Send HP an email message.
3. If you are in the U.S., call HP
Customer Care Audio Tips, the tollfree automated support line at (877)
283-4684, for fast and simple
solutions to commonly asked HP
deskjet printer questions.
4. Contact HP support by phone during
regular office hours.
For more information see “hp support
by phone” on page 21.
Support options and availability vary by
product, country/region, and language.
page 6
.
hp support websites
If you have access to the Internet, you
can obtain a wide variety of information
about your printer.
Visit our website at
for the latest printer software and
support information.
www.hp.com/support
hp support email
One-to-one email gives direct answers to
your questions from an HP support
technician. Email support is a great way
to ask technical questions and obtain
answers that are tailored to your specific
need.
Enter your question on a Web form and
receive an email reply.
software updates
Use either of the following methods to
obtain copies and updates of the printer
software:
• Download the printer software from
HP’s website.
• Phone HP support to request a CD
containing the software update files.
See “support phone numbers” on
page 22.
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hp support by phone
HP provides telephone support free of
charge during the printer’s free phone
support period.
free phone support period
The list below shows the free phone
support period for your country/region.
Standard phone company charges
apply.
country/region phone support
North America 1 year
Asia Pacific 1 year
Europe, Middle East,
Africa
Latin America—
including Mexico
* Europe, Middle East, and Africa
For phone support in Europe, please
consult the following website to check
the details and conditions of phone
support in your country/region:
www.hp.com/support.
Alternatively, you can ask your dealer or
call HP at the phone number listed for
your country/region. See “support
phone numbers” on page 22.
As a part of our continuing effort to
improve our phone support services, we
advise you to check our website on a
regular basis for new information
regarding service features and delivery.
See below*
1 year
before placing a call
Before placing a call for help, try these
free support options:
• Search the user’s guide on your
computer; see “viewing the onscreen
user’s guide” on page
6
• Use the Internet any time of the day
to:
– Check for software updates from
HP
– Use HP’s online support pages for
product help
If the problem is not solved using the
above options, call an HP support
technician while in front of the computer
and printer. For faster service on the
phone and to ensure that time is wisely
used, be prepared to provide
information about what has been tried to
solve the problem, as well as the
following:
• The printer's model number (located
on the label on the front of the printer)
• The printer's serial number (located
on the bottom of the printer)
• The computer’s operating system
• The version of the printer driver (also
referred to as the printer software)
• Messages displayed at the time the
situation occurred
• Answers to these questions:
– Has this situation happened
before? Can you re-create it?
– Did you add any new hardware or
software on your computer around
the time this situation began?
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english
support phone numbers
If you need help solving a problem,
contact HP support using one of the
phone numbers on the inside front cover
of this book. For the most up-to-date list
of phone numbers for your country/
region, refer to HP’s website at
www.hp.com/support.
after the free phone support period
After the free phone support period,
help is available from HP at an
additional cost. Contact your HP dealer
or call the support phone number for
your country/region to discover the
available support options. See “support
phone numbers” on page 22.
Remember, online support from HP is
always available for free.
product repairs
If there is a problem, follow the
recommended support path. If your HP
printer is in need of repair, take it to
your local HP dealer for a solution. This
service is free during the limited
warranty period. Beyond the warranty
period, a repair charge will be quoted.
obtaining a warranty
extension
If you would like to extend the warranty
coverage beyond the limited warranty
period, contact your local HP dealer.
If your HP dealer does not offer service
contracts, call HP directly and ask about
our HP service agreements.
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hp printer limited warranty statement
region software printer
North America (including Canada) 90 days 1 year
Asia Pacific 90 days 1 year
Europe 90 days 1 year
Latin America 90 days 1 year
english
A. extent of limited warranty
Hewlett-Packard (HP) warrants to the end-user
customer that the HP products specified above
will be free from defects in materials and
workmanship for the duration specified above,
which duration begins on the date of purchase
by the customer. Customer is responsible for
maintaining proof of date of purchase.
1. For software products, HP’s limited
warranty applies only to a failure to execute
programming instructions. HP does not
warrant that the operation of any product
will be uninterrupted or error free.
2. HP’s limited warranty covers only those
defects which arise as a result of normal use
of the product, and do not apply to any:
• Improper or inadequate maintenance or
modification;
• Software, interfacing, media, parts, or
supplies not provided or supported by
HP; or
• Operation outside the product’s
specifications.
3. For HP printer products, the use of a non-HP
ink cartridge or a refilled ink cartridge does
not affect either the warranty to the
customer or any HP support contract with
the customer. However, if printer failure or
damage is attributable to the use of a nonHP or refilled ink cartridge, HP will charge
its standard time and materials charges to
service the printer for the particular failure
or damage.
4. If HP receives, during the applicable
warranty period, notice of a defect in any
software, media, or ink cartridge covered
by HP’s warranty, HP shall replace the
defective product. If HP receives notice of a
defect in any hardware product covered by
HP’s warranty during the applicable
warranty period, HP shall either repair or
replace the defective product at HP’s
option.
5. If HP is unable to repair or replace, as
applicable, a defective product covered by
HP’s warranty, HP shall, within a
reasonable time after being notified of the
defect, refund the purchase price of the
product.
6. HP shall have no obligation to repair,
replace, or refund until the customer returns
the defective product to HP.
7. Any replacement product may be either
new or like-new, provided that it has
functionality at least equal to that of the
product being replaced.
8. HP’s limited warranty is valid in any country
where the covered HP product is distributed
by HP except for the Middle-East, Africa,
Argentina, Brazil, Mexico, Venezuela, and
France’s “Departements D’Outre-Mer”; for
those excepted areas, the warranty is valid
only in the country of purchase. Contracts
for additional warranty services, such as
on-site service, may be available from any
authorized HP service facility where the
product is distributed by HP or by an
authorized importer.
9. Any applicable print cartridge warranty
shall not apply to HP print cartridges that
have been refilled, remanufactured,
refurbished, misused, or tampered with in
any way.
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english
B. limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW,
NEITHER HP NOR ITS THIRD PARTY SUPPLIERS
MAKE ANY OTHER WARRANTY OR
CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE
HP PRODUCTS, AND SPECIFICALLY DISCLAIM
THE IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
C. limitations of liability
1. To the extent allowed by local law, the
remedies provided in this Warranty
Statement are the customer’s sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL
LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT
WILL HP OR ITS THIRD PARTY SUPPLIERS BE
LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL
THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
D. local law
1. This Warranty Statement gives the customer
specific legal rights. The customer may also
have other rights which vary from state to
state in the United States, from province to
province in Canada, and from country to
country elsewhere in the world.
2. To the extent that this Warranty Statement is
inconsistent with local law, this Warranty
Statement shall be deemed modified to be
consistent with such local law. Under such
local law, certain disclaimers and
limitations of this Warranty Statement may
not apply to the customer. For example,
some states in the United States, as well as
some governments outside the United States
(including provinces in Canada), may:
• Preclude the disclaimers and limitations
in this Warranty Statement from limiting
the statutory rights of a consumer (e.g.,
the United Kingdom);
• Otherwise restrict the ability of a
manufacturer to enforce such disclaimers
or limitations; or
• Grant the customer additional warranty
rights, specify the duration of implied
warranties which the manufacturer
cannot disclaim, or not allow limitations
on the duration of implied warranties.
3. FOR CONSUMER TRANSACTIONS IN
AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT,
OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF HP
PRODUCTS TO SUCH CUSTOMERS.
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product specifications
black text print speed
Draft: Up to 20 pages per minute
Fast Normal: Up to 11 pages per minute
Normal: Up to 7 pages per minute
Best: Up to 1.4 pages per minute
mixed text with color graphics print
speed*
Draft: Up to 13 pages per minute
Fast Normal: Up to 6.9 pages per minute
Normal: Up to 5 pages per minute
Best: Up to 1.2 pages per minute
* These are approximate figures. The exact
speed varies with the system configuration,
software program, and document complexity.
memory
16 MB built-in RAM
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declared noise emissions in accordance
with ISO 9296
Best Mode:
Sound power level, LWAd: 5.5 Bels (A)
Sound pressure level, LpAm (bystander
positions): 42 dB (A)
Fast Normal Mode:
Sound power level, LWAd: 6.4 Bels (A)
Sound pressure level, LpAm (bystander
positions): 51 dB (A)
power requirements
Input Voltage: 100 to 240 VAC (± 10%)
Input Frequency: 50 to 60 Hz (± 3 Hz)
Accommodates the worldwide range of AC line
voltages and frequencies.
power consumption
2 watt maximum when off
4 watts maximum when not printing
35 watts average when printing
regulatory model number
For regulatory identification purposes, this product is assigned a Regulatory Model Number.
The Regulatory Model Number for the printer is VCVRA-0201.
This regulatory number should not be confused with the marketing name (hp deskjet 6120 series) or
product number (C8959a, C8959b).
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english
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