Hp DESKJET 3930, DESKJET 3940, DESKJET 3920 User Manual

HP Deskjet

3900 series

Reference Guide Guía de referencia Guia de referência

HP worldwide support

www.hp.com/support

Support for the following countries/regions is available at www.hp.com/support: Austria, Belgium, Central America & The Caribbean, Denmark, Spain, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom.

61 56 45 43 Argentina (Buenos Aires)

Argentina Australia

(out-of-warranty)

Australia 800 171

Brasil (Sao Paulo) Brasil

Canada Canada

Chile

Colombia (Bogota) Colombia

Costa Rica

Česká republika

Ecuador (Andinatel)

Ecuador (Pacifitel)

2 532 5222

El Salvador 800-6160

Guatemala

Magyarország India Indonesia (0) 9 830 4848

Jamaica

(Mississauga Area)

54-11-4708-1600 0-800-555-5000

1300 721 147 1902 910 910

55-11-4004-7751 0-800-709-7751

(905) 206-4663

1-800-474-6836 800-360-999 021-3881-4518

800-810-3888

571-606-9191 01-8000-51-4746-8368

0-800-011-1046

261 307 310 1-999-119 ℡

800-711-2884 1-800-225-528 ℡

800-711-2884

+ 30 210 6073603 801 11 22 55 47 800 9 2649

1-800-711-2884

2802 4098 1 382 1111 1 600 44 7737

+62 (21) 350 3408

1-800-711-2884

0570-000511

03-3335-9800

Malaysia Mexico (Mexico City)

Mexico 22 404747 New Zealand Nigeria 1 3204 999

Pan ama Para guay

Per ú Philippines Pol ska Puerto Rico República Dominicana

România

 ()  (-)

800 897 1444 Singapore Slovakia

(International)

South Africa South Africa (RSA) 086 0001030

Rest Of West Africa

71 89 12 22 Trinidad & Tobago Türkiye



800 4520

United States Uruguay 0004-054-177 Venezuela (Caracas)

Ven ezue la

Viêt Nam

1588-3003 1800 88 8588 55-5258-9922

01-800-472-68368

0800 441 147

1-800-711-2884 009 800 54 1 0006

0-800-10111 2 867 3551

22 5666 000 1-877-232-0589 1-800-711-2884 (21) 315 4442

095 7973520 812 3467997

6 272 5300 2 50222444 + 27 11 2589301

+ 351 213 17 63 80

02-8722-8000 +66 (2) 353 9000

1-800-711-2884 90 216 444 71 71 (380 44) 4903520

www.hp.com/support

58-212-278-8666 0-800-474-68368

+84 88234530

English

Edition 1, 03/2005

English

Notice

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, Finder, Mac, Macintosh, MacOS, Powerbook, Power Macintosh, and Quickdraw are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

Pentium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Adobe, AdobeRGB, and Acrobat are trademarks of Adobe Systems Incorporated.

Linux is a U.S. registered trademark of Linus Torvalds.

The HP Deskjet 3900 series printer

Thank you for buying an HP Deskjet printer! The printer box contains the following items.

English









1. HP Deskjet 3900 series printer

2. Black print cartridge*

3. Tri-color print cartridge

4. Power supply**

5. Power cord**

6. Setup posters (Windows® and Macintosh)

7. This reference guide

If any of these items are missing from the box, talk to an HP dealer or contact HP Support. See “HP support” on page 12 for more information. See the setup poster for additional items that might come with your printer.









8. Printer software CD * A black print cartridge is not included for

some printer models. It is not required to operate the printer.

** The power supplies and power cords might

vary in appearance.

What’s in this guide?

This reference guide contains the following information about your printer:

Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting to the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Printer operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installation troubleshooting for Windows . . . . . . . . . . . . . . . . . . . . . . . 6

Printer is not printing after installation . . . . . . . . . . . . . . . . . . . . . . . . . 8

Paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

HP support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

HP printer limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Regulatory model identification number. . . . . . . . . . . . . . . . . . . . . . . 15

Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

Print cartridge selection numbers. . . . . . . . . . . . . . . . . . . . . . . . . . back cover

Finding information

In addition to this reference guide, several documents are included with the HP printer.

English

Windows

Setup poster

The setup poster offers information about printer software and hardware setup and installation troubleshooting.

Onscreen user’s guide

See the onscreen user’s guide for information about printer features, printing, maintenance, and troubleshooting.

The user’s guide is available only if the printer software has been installed.

To view the Windows onscreen user’s guide, click point to

HP Deskjet 3900 Series, and then click User’s Guide.

Readme

The readme file provides information about known software compatibility issues with the Windows operating system.

To view the readme file, click to

Programs, point to HP, point to HP Deskjet 3900 Series, and then click Read Me.

Start, point to Programs,

HP, point to

Start, point

Macintosh

Setup poster

The setup poster offers information about printer software and hardware setup and installation troubleshooting.

Onscreen user’s guide

An HTML browser is required to view the onscreen user’s guide. The user’s guide is designed to be viewed with Microsoft Internet Explorer 5.01 SP1 or later for optimal performance.

The user’s guide is available only if the printer software has been installed.

To view the Macintosh onscreen user’s guide, double-click the icon on the desktop.

Readme

The readme file provides information about known software compatibility issues with the Macintosh operating system.

To view the readme file, double-click the

HP DJ 3900 Readme icon on the desktop.

HP DJ 3900 Help

Troubleshooting

This reference guide contains troubleshooting information for printer installation, printer usage, and paper jams.

See “Troubleshooting” on page 6.

Connecting to the printer

The printer connects to the computer with a universal serial bus (USB) cable.

English

Use a USB-compliant cable that does not exceed 3 meters (10 feet) in length. Use the cable with Windows 98SE, Me, 2000 and XP, and Macintosh computer systems.

For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer.

Note: A USB cable might not be included with your printer. If no cable is included,

please purchase the USB cable separately

Linux

For information about Linux, visit the HP Web site at www.hp.com/go/linuxprinting.

Printer operation

For more information about the topics in this section, see the onscreen user’s guide. See “Finding information” on page 3 for information about how to view the user’s guide.

Power button and light

The Power button turns the printer on and off. The light on the Power button stays lit when the printer is printing or ready to print. When an error occurs, the Power light blinks briefly. When cancelling a print job from the printer software, the Power light blinks briefly.



1. Power button and light

English

Caution! Always use the Power button to turn the printer on and off. Using a power strip, a surge protector, or a wall-mounted switch to turn the printer on and off can cause printer failure.

Print cartridges

The following print cartridges can be used with the printer.

Print cartridge Selection number

Black 21

Tri-color 22

The availability of print cartridges varies by country/region. This printer and its replacement cartridges are sold in select countries/regions as provided on the printer packaging. For information about replacing or maintaining print cartridges, see the onscreen user’s guide.

Troubleshooting

Use the information in this section if you have problems setting up the HP printer, if

English

you cannot print after you set up the printer, or if a paper jam occurs. This section also explains where to find additional troubleshooting information.

Section Topics Page

The installation program stops when it finds an unsupported operating system.

Installation troubleshooting for Windows

Printer is not printing after installation

Printer does not print

Paper jam The printer has a paper jam. page 11

Still need help?

The installation program does not start automatically. page 7

An “Unknown Device” message appears. page 7

The installation program stops when it looks for new hardware.

(Windows only) The printer name does not appear in the list of printers after I click Print on the File menu.

(Macintosh only) The printer will not print or the computer is not responding.

Nothing happens when I try to print page 10

This is a list of additional troubleshooting topics that are discussed in the onscreen user’s guide.

page 6

page 8

page 9

page 11

Installation troubleshooting for Windows

Use the information in this section if you have problems setting up the HP printer.

Problem

The installation program stops when it finds an unsupported operating system.

Possible cause Solution

Your operating system is Windows XP 64-bit.

1. Click the program.

2. Go to

Cancel button to end the installation

www.hp.com/support for information.

Problem

The installation program does not start automatically when the CD is inserted.

Possible causes Solution

English

Problem

• Autorun is disabled.

• The computer cannot find the autorun.exe file on the CD-ROM.

1. Verify that the printer software CD was inserted into a supported CD-ROM drive.

2. Click

3. At the top of the

4. Click

5. Click

6. Click

7. Follow the onscreen instructions to install the

Start, click Run, and then click Browse.

drop-down list.

HPPP, and then click Open. Setup, and then click Open. The setup.exe

file appears in the

OK.

printer software.

Browse window, click the Look in

Run dialog box.

When I connect a USB cable between the printer and the computer, an “Unknown Device” message appears.

Note: This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message appears, you can continue with the software installation.

Possible causes Solution

• Static electricity has built up in the cable between the printer and your computer.

•You might have a defective USB cable.

1. Disconnect the USB cable from the printer.

2. Disconnect the power cord from the printer.

3. Wait approximately 30 seconds.

4. Reconnect the power cord to the printer.

5. Make sure that the USB cable is firmly attached to the printer.

6. If “Unknown Device” continues to appear in the New Hardware Found dialog box (and you are not using Windows 2000), replace the USB cable.

Problem

The installation program stops when it looks for new hardware.

Possible causes Solution

English

One of the following issues is causing a communication problem:

• The USB cable is old or defective.

• Software, such as an antivirus program, is open and running.

• Another device, such as a scanner, is connected to the computer.

1. Disconnect and reconnect the USB cable. If the printer is still not detected, replace the USB cable, and then continue to the next step.

2. Click the

3. Turn the printer off, and then disconnect the USB cable and power cord.

4. Quit any background tasks, such as antivirus programs or other software programs that are running on the computer.

Note: To quit the antivirus program, follow the manufacturer’s instructions for turning off the software.

5. Reinstall the printer software: a. Insert the printer software CD into the CD-ROM

b. Follow the onscreen instructions, and when the

c. Follow the onscreen instructions to finish the

Note: Restart the antivirus program after the printer is installed.

Cancel button and restart the computer.

drive. If the installation program does not start automatically, see “The installation program does not start automatically when the CD is inserted” on page 7.

installation program looks for new hardware, connect the USB cable and the power cord to the printer, and make sure that the printer is on.

installation.

Printer is not printing after installation

1 Verify that these conditions have been met:

 The printer is connected to the power source.  The cable connections are secure.  The printer is turned on.  The print cartridges are correctly installed.  Paper or other media is correctly loaded in the paper tray.  The printer cover is closed.  The rear access door is attached.

After you confirm that all of these conditions have been met, restart the computer.

2 If the problem persists, look for the issue below:

Issue Page

(Windows only) The printer does not appear in the list of printers after I click

Print on the File menu.

(Macintosh only) The printer will not print or the computer is not responding. See page 9.

The printer does not print. See page 10.

The printer has a paper jam. See page 11.

Still need help? See page 11.

Problem

(Windows only) The printer software seemed to install correctly, but the

See page 9.

printer name does not appear in the list of printers after I click Print on the File menu or in the Printers folder in Control Panel.

Possible causes Solution

The printer software failed to install.

1. Quit any antivirus programs or other software programs that are running on the computer.

Note: To quit the antivirus program, follow the manufacturer’s instructions for turning off the software.

2. Uninstall the printer software: a. Insert the printer software CD into the computer

CD-ROM drive and follow the onscreen instructions.

b. When prompted, click

3. Follow the instructions in “The installation program stops when it looks for new hardware” on page 8, starting with step 3.

Note: Restart the antivirus program after the printer is installed.

Remove All.

English

Problem

(Macintosh only) The printer will not print or the computer is not responding.

Solution

Delete the print job by using the following procedure:

1. Open the Print Center/Printer Setup Utility or Printer List.

2. Double-click the printer.

3. Delete the print job from the print queue.

Note: For more information, see the onscreen user’s guide. To view the onscreen user’s guide, double-click the HP DJ 3900 Help icon on the desktop.

Printer does not print

When you start a print job it is sent to a list called the “print queue.” If the printer stops printing before the job is complete, the print job might be stalled in the print

English

queue.

Follow these steps to clear the print queue:

1. For Windows 98SE, 2000, and ME, click Start, click Settings, and then click Printers. For Windows XP, click Start, and then click Printers and Faxes.

2. Double-click the name of the HP Deskjet printer.

3. Click the Printer menu, and then click Pause Printing.

4. Click the Printer menu again, and then click Cancel All Documents.

5. Click Yes to confirm the cancellation.

6. Click the Printer menu, and then uncheck Pause Printing.

7. If there are still documents in the list, restart the computer.

8. After restarting, if there are still documents in the list, repeat steps 1 - 6.

For Windows 2000 or XP, the print queue still might not be clear. In that situation, you need to stop and then restart the print spooler service.

Follow these steps:

1. For Windows 2000, click Start, click Control Panel, and then click Administrative Tools

For Windows XP, click and then click

2. Double-click Services, and then double-click Print Spooler.

3. Click Stop, and then click Start to restart the print spooler.

4. Click OK to close the window.

Administrative Tools.

Start, click Control Panel, click Performance and Maintenance,

Paper jam

Do not clear a paper jam from the front of the printer.

Follow these steps to remove a paper jam:

5. Remove the paper from the paper tray.

Note: If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.

6. Remove the rear access door. Press the handle to the right, and then remove the

door.

7. Remove any paper that is inside of the printer by pulling it out from the back of the

printer.

8. Replace the rear access door.

9. Reload the paper in the paper tray.

10.Reprint the document.

Still need help?

English

See the onscreen user’s guide for solutions to these issues:

• Print quality is poor

• Power light is flashing

•Document is misprinted

• Photos are not printing correctly

• Borderless printing problems

• Document prints slowly

•Error messages The user’s guide is available only if the printer software has been installed.

To view the onscreen user’s guide

• Windows: Click Start, point to Programs, point to HP, point to

HP Deskjet 3900 Series, and then click User’s Guide.

•

Macintosh: On the desktop, double-click the HP Deskjet 3900 Series User’s Guide

icon.

HP support

Support process

English

Follow these steps to troubleshoot the printer:

1. Search the onscreen user’s guide on

your computer ( information about the issue.

2. Visit the HP online service and

support Web site at

www.hp.com/support. HP online

service and support is always available to all HP customers for the life of their HP products. It is the fastest source for up-to-date product information and expert assistance, and includes the following features:

• Fast access to qualified online

support specialists

• Software and printer driver

updates for your product

• Valuable product and

troubleshooting information for common problems

• Proactive product updates, support

alerts, and HP newsgrams that are available when you register your product

3. For Europe only: Contact your local

point of purchase. If your printer has a hardware failure,

you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the printer limited warranty period. After the warranty period, you will be quoted a service charge.)

4. Call HP support.

Support options and availability vary by product, country/region, and language.

see page 3)

for

HP support by phone

For a list of support phone numbers, see the inside front cover of this guide.

Phone support period

One year of phone support is available in Asia Pacific and Latin America (including Mexico). To determine the duration of phone support in North America, Eastern Europe, the Middle East, and Africa, go to

support

Standard phone company charges apply.

Placing a call

Call HP support while you are at the computer and in front of the printer. Be prepared to provide the following information:

 Printer model number (located on the

 Printer serial number (located on the

 Computer operating system  Version of the printer driver  Messages that appear when the

 Answers to these questions:

label on the front of the printer)

bottom of the printer)

situation occurs

• Has this situation happened before? Can you re-create it?

• Did you add any new hardware or software to your computer at about the time that this situation began?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/ region to learn more about support options.

www.hp.com/

HP printer limited warranty statement

English

HP product Duration of limited warranty

Software 90 days Print cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This

Accessories 1 year Printer peripheral hardware (see the following for details) 1 year

. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN

warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

HP Limited Warranty

Product specifications

Print speed in FastDraft mode*

English

Black text: Up to 16 pages per minute (ppm) Mixed text with color graphics: Up to 12 ppm *These are approximate figures. Exact speed

varies with your system configuration, software program, and document complexity. For maximum printer performance when printing black text, HP recommends that you use the black print cartridge (selection number 21. Using other supported print cartridges could result in slower print speeds.

Power consumption

Less than 4 watts maximum when off 4 watts maximum average when not printing 20 watts maximum average when printing

Software compatibility

Windows compatible (98SE, 2000, Me, and XP)

Mac OS X v10.2, v10.3 and later

Power requirements

HP Deskjet 3930-3949 series

Power module

0957-2118 200 to 240 Vac

0957-2119 100 to 240 Vac

HP Deskjet 3901-3929 series

Power module

0950-4392 120 Vac

0950-4397 100 to 240 Vac

0950-4399 200 to 240 Vac

Input voltage Input

± 10%)

(

± 10%)

(

Input voltage Input

± 10%)

(

± 10%)

(

± 10%)

frequency

50 to 60 Hz (± 3 Hz)

50/60 Hz (± 3 Hz)

frequency

60 Hz (± 3 Hz)

50 to 60 Hz (± 3 Hz)

Physical specifications

Printer dimension (with the tray extended)

142 mm high x 422 mm wide x 346 mm deep (5.6 inches high x 16.6 inches wide x

13.62 inches deep)

Printer weight (without power supply)

2.04 kg (4.5 lb)

Operating environment

Recommended operating conditions

Temperature: 15° to 30°C (59° to 86°F) Humidity: 20 to 80% RH non-condensing

Maximum operating conditions

Temperature: 10° to 35°C (50° to 95°F) Humidity: 15 to 80% RH non-condensing

Shipping temperature range

Temperature: -40° to 60°C (-40° to 140°F) Humidity: 5 to 90% RH non-condensing

Minimum system requirements

Operating system

Windows 98SE, 2000, Me

Windows XP

Mac OS X v10.2, v10.3 and later

Processor RAM Hard

233 Mhz Pentium II, Celeron or other compatible processor (Pentium III recommended)

G3 processor or better

64 MB 300 MB

128 MB 300 MB

128 MB 150 MB

In tray capacity

Plain paper sheets: Up to 80

disk space

Out tray capacity

Plain paper sheets: Up to 50

+ 36 hidden pages