HP Deskjet 1010 series
Table of contents
1 HP Deskjet 1010 series Help ............................................................................................................................ 1
2 Get to know the HP Deskjet 1010 series .......................................................................................................... 3
Printer parts .......................................................................................................................................... 4
On button light ...................................................................................................................................... 5
Auto-Off ................................................................................................................................................ 6
3 Print ................................................................................................................................................................... 7
Print documents ................................................................................................................................... 8
Print photos ........................................................................................................................................ 10
Print envelopes ................................................................................................................................... 11
Print using maximum dpi .................................................................................................................... 12
Tips for print success ......................................................................................................................... 13
4 Paper basics ................................................................................................................................................... 15
Recommended papers for printing ..................................................................................................... 16
Load media ......................................................................................................................................... 18
5 Work with ink cartridges .................................................................................................................................. 23
Check estimated ink levels ................................................................................................................. 24
Order ink supplies .............................................................................................................................. 25
Choose right ink cartridges ................................................................................................................. 26
Replace ink cartridges ........................................................................................................................ 27
Use single-cartridge mode ................................................................................................................. 29
Cartridge warranty information ........................................................................................................... 30
Tips for working with ink cartridges .................................................................................................... 31
6 Connectivity .................................................................................................................................................... 33
Connect a new printer ........................................................................................................................ 34
USB connection .................................................................................................................................. 35
ENWW iii
7 Solve a problem .............................................................................................................................................. 37
Improve print quality ........................................................................................................................... 38
Clear paper jam .................................................................................................................................. 41
Unable to print .................................................................................................................................... 44
Clear print carriage ............................................................................................................................. 48
Identify a defective cartridge .............................................................................................................. 49
Prepare trays ...................................................................................................................................... 50
Printer failure ...................................................................................................................................... 51
Ink cartridge problem .......................................................................................................................... 52
Older generation cartridges ................................................................................................................ 54
HP support ......................................................................................................................................... 55
Appendix A Technical information ..................................................................................................................... 59
Hewlett-Packard Company notices .................................................................................................... 60
Specifications ..................................................................................................................................... 61
Environmental product stewardship program ..................................................................................... 64
Regulatory notices .............................................................................................................................. 68
Index ................................................................................................................................................................... 73
iv ENWW
1 HP Deskjet 1010 series Help
Learn how to use your HP Deskjet 1010 series
Printer parts on page 4
●
On button light on page 5
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Load media on page 18
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Replace ink cartridges on page 27
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Clear paper jam on page 41
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ENWW 1
2 Chapter 1 HP Deskjet 1010 series Help ENWW
2 Get to know the HP Deskjet 1010 series
Printer parts
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On button light
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Auto-Off
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Printer parts
1 On button
2 Paper-width guide for the input tray
3 Input tray
4 Ink cartridges
5 USB port
6 Cartridge access door
7 Output tray
8 Output tray extender (also referred to as the tray extender)
9 Power connection
4 Chapter 2 Get to know the HP Deskjet 1010 series ENWW
On button light
Figure 2-1 On button light
Light behavior Description
Off The printer is powered off.
Dim Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5
Fast blinking The printer is in an error state that you can resolve by following the on-screen messages
Blinking The printer is processing a job. To cancel the job, press the On button.
On The printer is on and ready to print.
NOTE: If you cleared a paper jam, the carriage was stalled, or the printer was out of paper, you
need to press the On button once to resume printing. If you press the On button twice within two
seconds, the printer turns off.
minutes of inactivity.
from the computer. If you do not see any on-screen messages, try printing a document to
generate an on-screen message.
ENWW On button light 5
Auto-Off
Auto-Off is automatically enabled by default when you turn on the printer. When Auto-Off is enabled,
the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. Auto-Off
turns the printer off completely, so you must use the On button to turn the printer back on. For printer
models with wireless or Ethernet network capability, Auto-Off is automatically disabled when the
printer establishes a wireless or Ethernet network connection. Even when Auto-Off is disabled, the
printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
To change the Auto-Off setting from the printer software
1. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
●
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet 1010
series.
2. In the printer software, select Print, and then click Maintain Your Printer to access the printer
toolbox.
3. The printer toolbox appears.
4. Click Advanced Settings, and then follow the on-screen instructions.
Once you change the setting, the printer maintains the setting that you choose.
6 Chapter 2 Get to know the HP Deskjet 1010 series ENWW
3Print
This section contains the following topics:
Print documents
●
Print photos
●
Print envelopes
●
Print using maximum dpi
●
Tips for print success
●
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Print documents
Load paper
1. Make sure the output tray is open.
2. Make sure you have paper loaded in the input tray.
To print a document
1. From your software, click the Print button.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
●
drop-down list.
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
●
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print on both sides of the page
1. From your software, click the Print button.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
8 Chapter 3 Print ENWW
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
●
drop-down list.
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
●
5. On the Layout tab, select an appropriate option from the Print on Both Sides Manually drop-
down list.
6. Click OK to print.
7. After the even numbered pages of the document have been printed, remove the document from
the output tray.
8. Follow the on-screen instructions, reload the paper in the input tray with the blank side up and
top of page down, and then click Continue.
ENWW Print documents 9
Print photos
Load photo paper
1. Make sure the output tray is open.
2. Remove all paper from the paper input tray, and then load the photo paper with side to be
printed on facing up.
To print a photo on photo paper
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
●
drop-down list.
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
●
NOTE: For maximum dpi resolution, go to the Paper/Quality tab and select Photo Paper, Best
Quality from the Media drop-down list. Then go to the Advanced tab and select Yes from the
Print in Max DPI drop-down list. If you want to print Max DPI in grayscale, select High Quality
Grayscale from the Print in Grayscale drop-down list.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo
paper so it does not start to curl, which could reduce the quality of your printout.
10 Chapter 3 Print ENWW
Print envelopes
You can load one or more envelopes into the input tray of the HP Deskjet 1010 series. Do not use
shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For details on how to format text on envelopes, see the help files in your word processing
software.
Load envelopes
1. Make sure the output tray is open.
2. Slide the paper-width guide all the way to the left.
3. Place the envelopes in the right side of the input tray. The side to be printed on should face up.
4. Push the envelopes into the printer until they stop.
5. Slide the paper-width guide firmly against the edge of the envelopes.
To print an envelope
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●
●
●
5. Click OK, and then click Print or OK in the Print dialog box.
On the Layout tab, select Portrait or Landscape orientation.
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
drop-down list.
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
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Print using maximum dpi
Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of
memory.
To print in Maximum dpi mode
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, must select Photo Paper, Best Quality to enable printing in
maximum dpi.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Confirm Orientation on the Layout tab, and then click OK to print.
12 Chapter 3 Print ENWW
Tips for print success
To print successfully, the HP ink cartridges should be functioning properly with sufficient ink, the
paper should be loaded correctly, and the product should have the appropriate settings.
Ink tips
Use original HP ink cartridges.
●
Install both the black and tri-color cartridges correctly.
●
For more information, see
Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.
●
For more information, see
If the print quality is not acceptable, see Improve print quality on page 38 for more information.
●
Paper loading tips
Load a stack of paper (not just one page). All of the paper in the stack should be the same size
●
and type to avoid a paper jam.
Load paper with side to be printed on facing up.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
●
paper-width guide does not bend the paper in the input tray.
For more information, see
Printer settings tips
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
●
drop-down list.
Replace ink cartridges on page 27.
Check estimated ink levels on page 24.
Load media on page 18.
Select the appropriate paper size from the Paper Size drop-down list in the Advanced Options
●
dialog box. Access the Advanced Options dialog box by clicking the Advanced button on the
Layout or Paper/Quality tab.
To change default print settings, click Print and then click Set Preferences in the printer
●
software.
Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
◦
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
◦
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet 1010
series.
If you want to print a black and white document using black ink only, click the Advanced button.
●
From the Print in Grayscale drop-down menu, select Black Ink Only, then click the OK button.
ENWW Tips for print success 13
Notes
Original HP ink cartridges are designed and tested with HP printers and papers to help you
●
easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Ink level warnings and indicators provide estimates for planning purposes only.
●
NOTE: When you receive a low-ink warning message, consider having a replacement ink
cartridge available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
You can print your document on both sides of the paper.
●
14 Chapter 3 Print ENWW
4 Paper basics
You can load many different types and sizes of paper in the HP Printer, including letter or A4 paper,
photo paper, and envelopes.
This section contains the following topics:
Recommended papers for printing
●
Load media
●
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Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
●
documents. All papers with the ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and
dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
Photo printing
HP Premium Plus Photo Paper
●
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With
HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can
share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inch, 4 x 6
inch (10 x 15 cm), 5 x 7 inch (13 x 18 cm), and 11 x 17 inch (A3), and in two finishes - glossy or
soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special
photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional
quality and durability.
HP Advanced Photo Paper
●
This thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to
a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
●
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you
use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,
8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch). For longer-lasting photos, it is acid-free.
Business documents
HP Premium Presentation Paper or HP Professional Paper 120
●
These papers are heavy two-sided matte papers perfect for presentation, proposals, reports,
and newsletters. They are heavyweight for an impressive look and feel.
HP Brochure Paper or HP Professional Paper 180
●
16 Chapter 4 Paper basics ENWW
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the
perfect choice for near-photographic reproductions and business graphics for report covers,
special presentations, brochures, mailers, and calendars.
Everyday printing
HP Bright White Inkjet Paper
●
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough
for two-sided color usage with no show-through, which makes it ideal for newsletters, reports,
and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
HP Printing Paper
●
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel
more substantial than documents printed on standard multipurpose or copy paper. It features
ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer
lasting documents.
HP Office Paper
●
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and
other everyday documents. It features ColorLok Technology for less smearing, bolder blacks,
and vivid colors. It is acid-free for longer lasting documents.
HP Office Recycled Paper
●
Special projects
●
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It
features ColorLok Technology for less smearing, bolder blacks and vivid colors.
HP Iron-On Transfers
HP Iron-on Transfers (for light or white fabrics) are the ideal solution for creating custom T-shirts
from your digital photos.
ENWW Recommended papers for printing 17
Load media
Select a paper size to continue.
Load full-size paper
1. Raise the input tray.
2. Lower the output tray and pull out the output tray extender.
3. Slide the paper-width guide to the left.
4. Insert a stack of paper into the input tray with the short edge down and the print side up, and
slide the stack of paper down until it stops.
18 Chapter 4 Paper basics ENWW
5. Slide the paper-width guide to the right until it stops at the edge of paper.
Load small-size paper
1. Raise the input tray.
2. Lower the output tray and pull out the output tray extender.
3. Slide the paper-width guide to the left.
ENWW Load media 19
4. Insert a stack of photo paper with the short edge down and the print side up, and slide the stack
5. Slide the paper-width guide to the right until it stops at the edge of paper.
Load envelopes
1. Raise the input tray.
of paper forward until it stops.
2. Lower the output tray and pull out the output tray extender.
3. Slide the paper-width guide to the left and remove all paper from the input tray.
20 Chapter 4 Paper basics ENWW
4. Insert one or more envelopes into far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up. The flap should be on the left side and facing down.
5. Slide the paper-width guide to the right against the stack of envelopes until it stops.
ENWW Load media 21
22 Chapter 4 Paper basics ENWW
5 Work with ink cartridges
This section contains the following topics:
Check estimated ink levels
●
Order ink supplies
●
Choose right ink cartridges
●
Replace ink cartridges
●
Use single-cartridge mode
●
Cartridge warranty information
●
Tips for working with ink cartridges
●
ENWW 23
Check estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink
cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.
To check the ink levels
1. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
●
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet 1010
series.
2. In the printer software, click Estimated Ink Levels.
NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has
been used in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement ink cartridge available to avoid
possible printing delays. You do not have to replace the ink cartridges until the print quality is
unacceptable.
NOTE: Ink from the ink cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and ink cartridges for printing, and in
printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some
residual ink is left in the ink cartridge after it is used. For more information, see
inkusage.
www.hp.com/go/
24 Chapter 5 Work with ink cartridges ENWW
Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
Locate the cartridge number on the printer
The cartridge number is located inside the cartridge access door.
●
Locate the cartridge number in the printer software
1. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
●
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet 1010
series.
2. In the printer software, click Shop, and then click Shop For Supplies Online.
The correct cartridge number appears when you use this link.
To order original HP supplies for the HP Deskjet 1010 series, go to
prompted, choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in
your country/region, you may still view supplies information and print a list for reference when
shopping at a local HP reseller.
www.hp.com/buy/supplies. If
ENWW Order ink supplies 25
Choose right ink cartridges
HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and
tested with HP printers to help you easily produce great results, time after time.
26 Chapter 5 Work with ink cartridges ENWW
Replace ink cartridges
To replace the ink cartridges
1. Check that power is on.
2. Load paper.
3. Remove the ink cartridge.
a. Open the cartridge access door and wait for the print carriage to move to the center of the
pinter.
b. Press down to release the ink cartridge, and then remove it from the slot.
4. Insert a new ink cartridge.
a. Remove the ink cartridge from the packaging.
ENWW Replace ink cartridges 27
b. Remove the plastic tape using the pink pull tab.
c. Slide the ink cartridge into slot until it clicks into place.
d. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a
document after installing a new ink cartridge.
28 Chapter 5 Work with ink cartridges ENWW
Use single-cartridge mode
Use the single-cartridge mode to operate the HP Deskjet 1010 series with only one ink cartridge. The
single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.
NOTE: When the HP Deskjet 1010 series operates in single-cartridge mode, a message is
displayed on screen. If the message is displayed and two ink cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each ink cartridge. When
plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is
installed.
Exit single-cartridge mode
Install both the black and tri-color cartridges in the HP Deskjet 1010 series to exit single-
●
cartridge mode.
ENWW Use single-cartridge mode 29
Cartridge warranty information
The HP ink cartridge warranty is applicable when the cartridge is used in its designated HP printing
device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the cartridge as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
printer.
30 Chapter 5 Work with ink cartridges ENWW
Tips for working with ink cartridges
Use the following tips to work with ink cartridges:
To protect the ink cartridges from drying out, always turn the printer off using the On button, and
●
wait until the On button light goes out.
Do not open or untape ink cartridges until you are ready to install them. Leaving tape on the ink
●
cartridges reduces ink evaporation.
Insert the ink cartridges into the correct slots. Match the color and icon of each ink cartridge to
●
the color and icon for each slot. Make sure the ink cartridges snap into place.
After you insert new ink cartridges, align the printer for best print quality. See
●
quality on page 38 for more information.
When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low
●
state, consider getting replacement cartridges to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable. See
cartridges on page 27 for more information.
If you remove an ink cartridge from the printer for any reason, try to replace it again as soon as
●
possible. Outside of the printer, if unprotected, ink cartridges begin to dry out.
Improve print
Replace ink
ENWW Tips for working with ink cartridges 31
32 Chapter 5 Work with ink cartridges ENWW
6 Connectivity
This section contains the following topics:
Connect a new printer
●
USB connection
●
ENWW 33
Connect a new printer
If you have not connected the printer to your computer, or you want to connect another new printer of
the same model to your computer, you can use the Connect a new printer function to set up the
connection.
NOTE: Use this method if you have already installed the printer software.
1. Depending on your operating system, do one of the following:
Windows 8: On the Start screen, right-click an empty area on the screen, and then click All
●
Apps on the app bar.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, and then click HP Deskjet 1010 series.
2. Select Printer Setup & Software.
3. Select Connect a new printer. Follow the on-screen instructions.
34 Chapter 6 Connectivity ENWW
USB connection
The HP Deskjet 1010 series supports a rear USB 2.0 High Speed port for connection to a computer.
To connect the printer with the USB cable
1. Insert the printer software CD in the computer CD-ROM drive.
NOTE: Do not connect the USB cable to the printer until you are prompted to do so.
2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer
by selecting USB on the Connection Options screen.
3. Follow the on-screen instructions.
If the printer software has been installed, the printer will operate as a plug-and-play device. If the
software has not been installed, insert the CD that came with the printer and follow the on-screen
instructions.
ENWW USB connection 35
36 Chapter 6 Connectivity ENWW
7 Solve a problem
This section contains the following topics:
Improve print quality
●
Clear paper jam
●
Unable to print
●
Clear print carriage
●
Identify a defective cartridge
●
Prepare trays
●
Printer failure
●
Ink cartridge problem
●
Older generation cartridges
●
HP support
●
ENWW 37
Improve print quality
NOTE: To protect the ink cartridges from drying out, always turn the printer off using the On button,
and wait until the On button light goes out.
To improve print quality
1. Make sure you are using original HP ink cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type and print
quality from the Media drop-down list.
In the printer software, click Print and then click Set Preferences to access the print properties.
3. Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see
ink consider replacing them.
4. Align the ink cartridges.
To align the ink cartridges
a. Load letter or A4 unused plain white paper into the input tray.
b. Depending on your operating system, do one of the following to open the printer software:
●
●
c. In the printer software, click Print and then click Maintain Your Printer to access the printer
toolbox.
The printer toolbox appears.
d. Click Align Ink Cartridges on the Device Services tab.
The printer prints an alignment sheet.
Check estimated ink levels on page 24. If the ink cartridges are low on
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
on the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet
1010 series.
5. Print a diagnostics page if the ink cartridges are not low on ink.
To print a diagnostics page
a. Load letter or A4 unused plain white paper into the input tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
●
on the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet
1010 series.
38 Chapter 7 Solve a problem ENWW
c. In the printer software, click Print and then click Maintain Your Printer to access the printer
toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
e. Review the blue, magenta, yellow, and black boxes on the diagnostics page.
6. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of
the color and black boxes.
ENWW Improve print quality 39
To clean the ink cartridges automatically
a. Load letter or A4 unused plain white paper into the input tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
●
on the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Deskjet 1010 series, and then click HP Deskjet
1010 series.
c. In the printer software, click Print and then click Maintain Your Printer to access the printer
toolbox.
d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
40 Chapter 7 Solve a problem ENWW
Clear paper jam
Use the following steps to clear a paper jam.
Clear a paper jam from the input tray
1. Pull the paper gently out of the input tray.
2. Press the On button to continue the current job.
Clear a paper jam from the output tray
1. pull the paper gently out of the output tray.
2. Press the On button to continue the current job.
Clear a paper jam from the cartridge access area
1. Open the cartridge access door and slide the print carriage to the right to access the paper jam.
2. Press the On button to continue the current job.
ENWW Clear paper jam 41
Clear a paper jam inside of the printer
1. Open the cleanout door located on the bottom of the printer. Press tabs on both sides of the
cleanout door.
2. Remove the jammed paper.
3. Close the cleanout door. Gently push the door towards the printer until both latches snap into
place.
4. Press the On button to continue the current job.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Prevent paper jams
Do not overfill the input tray.
●
Remove printed papers from the output tray frequently.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
●
in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
●
paper-width guide does not bend the paper in the input tray.
42 Chapter 7 Solve a problem ENWW
Do not force paper too far forward in the input tray.
●
Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until
●
the out of paper message appears before adding paper.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
ENWW Clear paper jam 43
Unable to print
If you are having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
Take me to the HP Print and Scan Doctor download page.
NOTE: The HP Print and Scan Doctor may not be available in all languages.
Resolve print issues
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable
to print, try the following in order:
1. Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2. Disconnect and reconnect the USB cable.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending upon your operating system, do one of the following:
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
●
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
●
Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click
●
Printers and Faxes.
b. Either double-click the icon for your printer, or right-click the icon for your printer and select
See what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d. If you make any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
●
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers
●
.
44 Chapter 7 Solve a problem ENWW
●
●
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending upon your operating system, do one of the following:
Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then
ii. Click or tap Control Panel, and then click or tap System and Security.
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
click the Settings icon.
Windows 7
Windows Vista
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then
click or tap OK.
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
ENWW Unable to print 45
Windows XP
6. Restart the computer.
7. Clear the print queue.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
To clear the print queue
a. Depending upon your operating system, do one of the following:
●
●
●
●
Double-click the icon for your printer to open the print queue.
b.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
8. Reset the printer.
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
46 Chapter 7 Solve a problem ENWW
To reset the printer
a. Turn off the printer.
b. Unplug the power cord.
c. Wait a minute, and then plug the power cord back in.
d. Turn on the printer.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
ENWW Unable to print 47
Clear print carriage
Remove any objects, such as paper, that are blocking the print carriage.
See Clear paper jam on page 41 for more information.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
Click here to go online for more information.
48 Chapter 7 Solve a problem ENWW
Identify a defective cartridge
To determine if an ink cartridge is defective, do the following:
1. Remove the black cartridge and then close the cartridge access door.
2. If you get the cartridge problem message again and the On button light blinks quickly, replace
the tri-color cartridge. If the On button light does not blink, replace the black cartridge.
3. Close the cartridge access door.
4. Try printing a document.
5. If you are still seeing the cartridge problem message, replace the black cartridge.
ENWW Identify a defective cartridge 49
Prepare trays
Open output tray
Output tray must be open to begin printing.
▲
Close cartridge access door
Cartridge access door must be closed to begin printing.
▲
Click here to go online for more information.
50 Chapter 7 Solve a problem ENWW
Printer failure
Resolve printer failure.
Turn the printer off, then on. If that does not resolve the problem, contact HP.
▲
Please contact HP support for help .
ENWW Printer failure 51
Ink cartridge problem
First try removing and reinserting the ink cartridges. If this does not work, clean the cartridge
contacts. If your problem is still not resolved, replace the ink cartridges. For more information, see
Replace ink cartridges on page 27.
Clean the ink cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink
cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead
or the ink cartridges.
1. Check that power is on.
2. Open the cartridge access door and wait for the print carriage to move to the center of the
printer.
3. Remove the ink cartridge indicated in the error message on the computer screen.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts
on the ink cartridge.
The electrical contacts are the small gold-colored dots on the ink cartridge.
5. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other
debris elsewhere on the ink cartridge.
52 Chapter 7 Solve a problem ENWW
6. On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink
cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the cartridge access door, and check if the error message has gone away.
10. If you still receive the error message, turn the printer off, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge
mode to operate the HP Deskjet 1010 series with only one ink cartridge.
Click here to go online for more information.
ENWW Ink cartridge problem 53
Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version
of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends
date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If
it is an older generation cartridge, contact HP support for help or replacement.
Click here to go online for more information.
54 Chapter 7 Solve a problem ENWW
HP support
Register printer
●
Support process
●
HP support by phone
●
Additional warranty options
●
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If you did not register your printer while installing the software, you can
register now at
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
http://www.register.hp.com.
2. Visit the HP online support website at
HP online support is available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance, and includes the following features:
Fast access to qualified online support specialists
●
Software and driver updates for the printer
●
Valuable troubleshooting information for common problems
●
Proactive printer updates, support alerts, and HP newsgrams that are available when you
●
register the printer
3. Call HP support.
Support options and availability vary by printer, country/region, and language.
HP support by phone
Phone support options and availability vary by printer, country/region, and language.
This section contains the following topics:
Phone support period
●
Placing a call
●
www.hp.com/support.
Support phone numbers
●
After the phone support period
●
ENWW HP support 55
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
Product name (Located on the printer, such as HP Deskjet 1010, HP Deskjet Ink Advantage
●
1015)
Product number (located inside the cartridge access door)
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
●
Has this situation happened before?
◦
Can you recreate it?
◦
Did you add any new hardware or software to your computer at about the time that this
◦
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, the printer was
◦
moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website:
support phone number for your country/region to learn more about support options.
www.hp.com/support. Contact your HP dealer or call the
56 Chapter 7 Solve a problem ENWW
Additional warranty options
Extended service plans are available for the HP Deskjet 1010 series at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
ENWW HP support 57
58 Chapter 7 Solve a problem ENWW
A Technical information
The technical specifications and international regulatory information for the HP Deskjet 1010 series
are provided in this section.
For additional specifications, see the printed documentation that came with the HP Deskjet 1010
series.
This section contains the following topics:
Hewlett-Packard Company notices
●
Specifications
●
Environmental product stewardship program
●
Regulatory notices
●
ENWW 59
Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
herein.
© 2012 Hewlett-Packard Development Company, L.P.
Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7 and Windows® 8 are U.S.
registered trademarks of Microsoft Corporation.
60 Appendix A Technical information ENWW
Specifications
Technical specifications for the HP Deskjet 1010 series are provided in this section. For more product
specifications, see the Product Data Sheet at
System requirements
●
Environmental specifications
●
Input tray capacity
●
Output tray capacity
●
Paper size
●
Paper weights
●
Print specifications
●
Print resolution
●
Power specifications
●
Cartridge yield
●
Acoustic information
●
www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support
website at
www.hp.com/support.
Environmental specifications
Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
●
Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
●
Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
●
Nonoperating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
●
In the presence of high electromagnetic fields, it is possible the output from the HP Deskjet 1010
●
series may be slightly distorted
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
●
injected noise due to potential high electromagnetic fields
Input tray capacity
Plain paper sheets (80 g/m2 [20lb]): Up to 50
Envelopes: Up to 5
Index cards: Up to 20
Photo paper sheets: Up to 20
ENWW Specifications 61
Output tray capacity
Plain paper sheets (80 g/m2 [20lb]): Up to 30
Envelopes: Up to 5
Index cards: Up to 10
Photo paper sheets: Up to 10
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Plain Paper: 64 to 90 g/m² (16 to 24 lb)
Envelopes: 75 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75 lb)
Print specifications
Print speeds vary according to the complexity of the document
●
Method: drop-on-demand thermal inkjet
●
Language: PCL3 GUI
●
Print resolution
Draft mode
Color Input/Black Render: 300x300dpi
●
Output (Black/Color): Automatic
●
Normal mode
Color Input/Black Render: 600x300dpi
●
Output (Black/Color): Automatic
●
Plain-Best mode
Color Input/Black Render: 600x600dpi
●
Output (Black/Color): Automatic
●
Photo-Best mode
Color Input/Black Render: 600x600dpi
●
Output (Black/Color): Automatic
●
62 Appendix A Technical information ENWW
Max DPI mode
Color Input/Black Render: 1200x1200dpi
●
Output: Automatic (Black), 4800x1200 optimized dpi (Color)
●
Power specifications
0957-2385
Input voltage: 100-240Vac (+/- 10%)
●
Input frequency: 50/60 Hz (+/- 3Hz)
●
0957-2403
Input voltage: 200-240Vac (+/- 10%)
●
Input frequency: 50/60 Hz (+/- 3Hz)
●
NOTE: Use only with the power adapter supplied by HP.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Acoustic information
If you have Internet access, you can get acoustic information from the HP website. Go to:
www.hp.com/support.
ENWW Specifications 63
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and remove
using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
Eco-Tips
●
Paper use
●
Plastics
●
Material safety data sheets
●
Recycling program
●
HP inkjet supplies recycling program
●
Power consumption
●
●
●
●
●
●
●
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental
initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Sleep mode
Disposal of waste equipment by users
Chemical substances
Toxic and hazardous substance table (China)
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
64 Appendix A Technical information ENWW
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP conserves
resources by reselling some of its most popular products. For more information regarding recycling of
HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free
of charge. For more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified
to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment.
The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/
energystar
Sleep mode
●
●
●
Power usage is reduced while in Sleep mode.
After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.
The time to Sleep mode cannot be changed.
ENWW Environmental product stewardship program 65
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste.
Instead, you should protect human health and the environment by handing over your
waste equipment to a designated collection point for the recycling of waste electrical
and electronic equipment. For more information, please contact your household waste
disposal service, or go to
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH
1907/2006 of the European Parliament and the Council)
product can be found at:
www.hp.com/go/reach.
Toxic and hazardous substance table (China)
http://www.hp.com/recycle.
(Regulation EC No
. A chemical information report for this
Restriction of hazardous substance (Ukraine)
66 Appendix A Technical information ENWW
Restriction of hazardous substance (India)
ENWW Environmental product stewardship program 67
Regulatory notices
The HP Deskjet 1010 series meets product requirements from regulatory agencies in your country/
region.
This section contains the following topics:
Regulatory model identification number
●
FCC statement
●
Notice to users in Korea
●
VCCI (Class B) compliance statement for users in Japan
●
Notice to users in Japan about the power cord
●
European Union Regulatory Notice
●
Declaration of conformity
●
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRB-1202-01. This regulatory number should not be
confused with the marketing name (HP Deskjet 1010 Printer, HP Deskjet Ink Advantage 1015 Printer,
etc.) or product numbers (B2G79, B2G80, B2G81, B2G82, B2G83, and B2G84, etc.).
68 Appendix A Technical information ENWW
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
ENWW Regulatory notices 69
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
Low Voltage Directive 2006/95/EC
●
EMC Directive 2004/108/EC
●
Ecodesign Directive 2009/125/EC, where applicable
●
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter
provided by HP.
If this product has telecommunications functionality, it also complies with the essential requirements
of the following EU Directive:
R&TTE Directive 1999/5/EC
●
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or
product family and available (in English only) either within the product documentation or at the
following website:
The compliance is indicated by one of the following conformity markings placed on the product:
www.hp.com/go/certificates (type the product number in the search field).
For non-telecommunications products and for EU harmonized
telecommunications products, such as Bluetooth® within power class below
10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit
notified body number is inserted between CE and !).
Please refer to the regulatory label provided on the product.
The telecommunications functionality of this product may be used in the following EU and EFTA
countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden,
Switzerland, and United Kingdom.
The telephone connector (not available for all products) is intended for connection to analogue
telephone networks.
70 Appendix A Technical information ENWW
Products with wireless LAN devices
Some countries may have specific obligations or special requirements about the operation of
●
Wireless LAN networks such as indoor use only or restrictions of the channels available. Please
make sure that the country settings of the wireless network are correct.
France
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may
●
be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For
outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used.
For the latest requirements, see
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,
GERMANY
www.arcep.fr.
ENWW Regulatory notices 71
Declaration of conformity
72 Appendix A Technical information ENWW
Index
A
after the support period 56
C
customer support
warranty 57
E
environment
Environmental product
stewardship program 64
environmental specifications
61
O
On button 5
P
paper
recommended types 16
phone support 55
phone support period
period for support 56
print
specifications 62
T
technical information
environmental specifications
61
print specifications 62
system requirements 61
W
warranty 57
R
recycle
ink cartridges 65
regulatory notices 68
regulatory model identification
number 68
S
support process 55
system requirements 61
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