HP Designjet
T1100/T1100ps/T610
Printer Series
For HP Internal Use Only
©Copyright Hewlett-Packard
Company 2007
This document contains
proprietary information that is
protected by copyright. All
rights are reserved. No part of
this document may be
photocopied, reproduced, or
translated to another language
without the prior written
consent of Hewlett-Packard
Company.
First Edition, April 2007
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes
no warranty of any kind
with regard to this
material, including, but
not limited to, the implied
warranties of
merchantability and
fitness for a particular
purpose.
Hewlett-Packard shall not be
liable for errors contained
herein or for incidental or
consequential damages in
connection with the furnishing,
performance, or use of this
material.
WARNI NG
The procedures described in
this manual are to be
performed by HP-qualified
service personnel only.
Electrical Shock Hazard
Serious shock hazard leading
to death or injury may result if
you do not take the following
precautions:
- Ensure that the ac power
outlet (mains) has a protective
earth (ground) terminal.
- Disconnect the Printer from the
power source prior to
performing any maintenance.
- Prevent water or any other
liquids from running onto
electrical components or
circuits, or through openings in
the enclosure.
Electrostatic Discharge
Refer to the beginning of
Chapter 4of this manual, for
precautions you should take to
prevent damage to the Printer
circuits from electrostatic
discharge.
WARNING
The Warning symbol calls
attention to a procedure,
practice, or the like, which, if
not correctly performed or
adhered to, could result in
personal injury. Do not
proceed beyond a Warning
symbol until the indicated
conditions are fully understood
and met.
CAUTION
The Caution symbol calls
attention to an operating
procedure, practice, or the like,
which, if not correctly
performed or adhered to, could
result in damage to or
destruction of part or all of the
product. Do not proceed
beyond a Caution symbol until
the indicated conditions are
fully understood and met.
Content Management Department,
Barcelona Division,
Hewlett-Packard Espanola, S.A.
Avda. Graells, 501
08190 Sant Cugat del Valles
Spain
Safety Symbols
General definitions of safety
symbols are given immediately
after the table of contents.
T1100/T1100ps/T610 Table of Contents 1
1 Troubleshooting
2 System Error Codes
3 Ink Supplies Troubleshooting
4 Service Tests and Utilities
5 Service Calibrations
6 Print Quality
7 Parts and Diagrams
8 Removal and Installation
9 Preventive Maintenance
For information about Using this Manual, please refer to the next page.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual -1
Chapter 1 T1100/T1100ps/T610 Table of Contents
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and
service:
HP designjet T1100 Printer 24 inch (Model Q6683A)
HP designjet T1100 Printer 44 inch (Model Q6687A)
HP designjet T1100ps Printer 24 inch (Model Q6684A)
HP designjet T1100ps Printer 44 inch (Model Q6688A)
HP designjet T610 Printer 24 inch (Model Q6711A)
HP designjet T610 Printer 44 inch (Model Q6712A)
For information about using these printers, refer to the corresponding User
and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP
Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located
in Chapter 7, Parts and Diagrams.
Conventions
A small arrow ⇒ indicates a link to other parts of the Service Manual where
you can find information related to the topic you are consulting.
-2 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
Troubleshooting 1
Introduction 1-2
Troubleshooting System Error Codes 1-2
Performing a Service Test on a failed Assembly 1-2
Performing the Necessary Service Calibrations 1-3
Solving Print Quality Problems 1-3
The Printer does not Power ON 1-3
The Printer Continuously Rejects Printheads 1-3
Cover Sensors are not Working 1-3
The Line Sensor has Problems Detecting Media 1-3
Banding at variable extreme environmental conditions 1-4
Worm marks on HP Coated media with light area fills 1-4
Solving Media-Handling Problems 1-5
1
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 1-1
Chapter 1 Troubleshooting
Guide to Troubleshooting the Printer
Introduction
This chapter will guide you through the relevant steps to take when
troubleshooting the printer.
Troubleshooting System Error Codes
Chapter 2, System Error Codes contains a list of system error codes and
their respective descriptions and recommended corrective actions. Only try
one recommended action at a time and check if the error code has
disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using (See Note below). Check
firmware in Utilities / Statistics / Code rev.
The complete error number (See Note below).
The Service Configuration Print.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sure that you
supply the full Error Code and the firmware version.
Without this information, HP Support Personnel cannot help
you.
Performing a Service Test on a failed Assembly
If possible, always perform a Service Test on the component/assembly that
you are about to replace, just to make sure that is the component/assembly
that has failed.
If the test on that component/assembly passes, you should
NOT replace it.
For information on the Service Tests and how to use them see Chapter 4,
Service Tests and Utilities.
1-2 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
Guide to Troubleshooting the Printer - Performing the Necessary Service Calibrations
Performing the Necessary Service Calibrations
Is the printer calibrated correctly after replacing a component? For
information on the Service Calibrations and how to use them see Chapter 5,
Service Calibrations.
Remember that certain Calibrations are required even if an
Assembly has been disassembled to gain access to another
Assembly or Component.
Solving Print Quality Problems
Whenever a Print Quality problem appears, it is advisable to print the
Diagnostic Print to help diagnose the problem. The Diagnostic Print will help
you differentiate between possible printhead errors and other problems such
as incorrect front-panel selection, driver or RIP configuration or mechanical
problems. For information on solving Print Quality problems see Chapter 6,
Print Quality.
The Printer does not Power ON
1 Check that the power cord is connected correctly to the Printer and to the
Power Socket.
2 Check that the Power Switch on the BACK of the Printer is in the ON
position.
3 Check to see the LED on the Front Panel Power Switch are On.
4 Check that the Front-Panel Cable is correctly connected to the Electronics
Module. Also make sure that the Front-Panel cable is not damaged.
5 Replace the Power Supply Unit
⇒ Page 8-144.
The Printer Continuously Rejects Printheads
1 Clean the flex contacts on the Printhead and in the Carriage Assembly using
the Carriage Interconnect Wiper (Refer to Page 3-20) and try again.
2 If ALL the Printheads are rejected (the status message on the Front Panel does
NOT show "OK" for ALL the Printheads) then perform the Electronic Module
Test
⇒ Page 4-21.
Cover Sensors are not Working
1 Perform the Sensors Test ⇒ Page 4-31.
2 Check if the cable for the faulty sensor is not damaged and is connected
correctly.
3 Replace the faulty Sensor.
The Line Sensor has Problems Detecting Media
1 Check the type of media that is being used since the Line sensor may have
problems detecting transparent media or some types of Non-HP media. Try
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 1-3
Chapter 1 Troubleshooting
loading white HP media in to the Printer and check if the Line sensor detects
it.
2 The Line Sensor is not calibrated correctly. Perform the Line Sensor
Calibration ⇒ Page 5-15.
3 The Line Sensor is damaged or faulty. Replace the Line Sensor ⇒ Page 8-
115.
Troubleshooting Media Jams/Printhead Crashes
The failure modes "media jam" and "head crash" are grouped together
because in many cases a media jam causes the media to lift up into the
Carriage path and cause a Printhead crash, thus causing many media jam
failures to be reported as head crashes.
1 Did the media jam occur when loading media?
If the client has had media jams, it is common for pieces of media to get
When clearing a media jam, sometimes media is stuck in
the paper path. To clear this, you must lift the Media Lever
and insert thicker media into the paper path to push out the
media that is still stuck there.
stuck in the media path. Clear the media path.
2 Is the customer using non-HP media?
The use of non-HP media can easily be the cause of media jams and
head crashes (especially head crashes because HP media is specially
formulated to avoid cockle, one of the primary causes of head crashes). If
the media is not HP approved, advise the customer to use HP media and
check to see if the problem is now solved.
Banding at variable extreme environmental conditions
Since the Accuracy Calibration has been done at normal environmental
conditions, printing in extreme environmental conditions will cause banding
because the advance of the Media Advance Roller does not correspond to
the same conditions that the calibration was done in. To solve the problem,
try the following:
Perform the Accuracy Calibration in the new environmental conditions (Refer
to the User’s Guide).
Worm marks on HP Coated media with light area fills
Light bands (S-shaped) in Paper axis direction where light area fills are
printed, causing unacceptable Image Quality defect.
Print the Service Configuration Print and check if the level of Humidity is
very low (below 30%). Increasing humidity may help in reducing the
1-4 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
Guide to Troubleshooting the Printer - Solving Media-Handling Problems
severity of the problem.
The media is causing the problem and NOT the Printer. Do
not attempt to try and replace Printer parts to solve this
problem.
Solving Media-Handling Problems
The Front Panel indicates that media is misaligned or incorrectly positioned
Roll media
Sheet media
The roll may be loaded the wrong way. The paper should load over the
roll toward you.
Check that the paper is correctly loaded onto the spindle.
The paper may be loaded at an angle. The right-hand edge must be
aligned with the blue line on the Print Platen.
With 24 inch printers, ensure that the paper is wrapped
tightly on the roll. This is a very important step to remember
because if this is not done, the media may be loaded at an
angle, causing the media to be rejected.
Check that the Right Spindle Holder (rewinder included) is properly
attached and screwed to the printer.
For 44 inch printers, the Rewinder, located on the Right Spindle Holder
(rewinder included), should maintain proper back tension. If the Right
Spindle Holder (rewinder included) is misaligned or not properly
attached to the printer, the Rewinder will not function properly.
A graphic of a properly installed Rewinder can be found on page 8-74,
Right Spindle Holder (rewinder included). To further diagnose problems
with the Rewinder, Refer to Page 4-34.
Always load sheet media using the Rear Input Tray. Do NOT load the
media as you would load roll media.
It must be loaded with the right-hand edge against the blue line on the
Print Platen.
The media may be crumpled or warped or may have irregular edges.
If hand-cut media is used, the edges may not form a right-angle or they
may be rough. If possible, hand-cut media should not be used. Only
purchased sheet media should be used in the Printer.
If you have problems with paper jams, check that the Overdrive is not
obstructed by bits of paper or using the Turn Drive Roller Service Utility
Page 4-58.
Check that the Right Spindle Holder (rewinder included) is properly attached
and screwed to the printer.
⇒
For 44 inch printers, the Rewinder, located on the Right Spindle Holder
(rewinder included), should maintain proper back tension. If the Right
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 1-5
Chapter 1 Troubleshooting
Spindle Holder (rewinder included) is misaligned or not properly attached to
the printer, the Rewinder will not function properly.
To further diagnose problems with the Rewinder, Refer to Page 4-34.
1-6 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Codes 2System Error Codes 1
Introduction 2-2
Continuable and Non-Continuable Error Codes 2-2
System Error Code Brief Descriptions 2-3
System Error Codes - Full Descriptions 2-7
2
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-1
Chapter 1 System Error Codes
Introduction
System error codes are hexa-decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective
actions. Only try one recommended action at a time and check if the error
code has disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the
error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using (See Note below). Check
firmware in Setup Menu / Information Menu / Show Printer Information.
The complete error number (See Note below).
The Service Configuration Print.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).
When reporting the System Error Code, make sure that you
supply the full Internal Error Code and the firmware
version. Without this information, HP Support Personnel
cannot help you. To view the Internal Error Code, hold the
UP key and press the CANCEL key at the same when the
System Error.
Code is displayed on the Front Panel.
This is the code definition required
when escalating a problem
Continuable and Non-Continuable Error Codes
Some of the Error Codes are continuable, which means you can press OK
on the front-panel and continue working with the Printer. Non-Continuable
Error Codes do not allow you to continue working with the Printer, in this
case power the Printer OFF and ON again and see if the System Error
disappears. If the Error Code reappears, then the Printer requires an on-site
visit in order to resolve the problem.
Even though the customer can continue working with a
Continuable Error Code, an on-site visit should still be
planned to troubleshoot the problem.
2-2 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Code Brief Descriptions - Reading a System Error Code
System Error Code Brief Descriptions
Reading a System Error Code
System Error Codes explain which component/system is failing and what
action should be taken to resolve the problem.
System Error Codes are displayed directly on the front panel (but can also
be seen on the Information Page) and have been defined in the format
XX.YZ. or XX.n:YZ.m.
XX: Can be a malfunctioning subsystem or process (2 digits).
n: Subsystem or process Index (if more than one used in the product) -
Optional.
– e.g. Identify the Ink Supply (color and number).
Y: Who should perform the action (1 digit) - (0 for User or1 for Service
Engineer).
Z: Action to perform (1 digit).
System Error Code Table
The following table explains the XX part of the System Error Code or
Warning:
Code Component/System
01.0 Main PCA/Electronics module
01.1 Add-on Electronics module (printmech)
01.2 Print Mech PCA
02.1 Carriage PCA
02.2 Carriage PCA
03 Power supply
05.1 Fan of the Formatter
06 Formatter
08 Front panel
11 Trailing cable
12.n Carriage flex circuit n to pens
21 Service station
21.1 Service station
22.0 Bongo error BPS0 (ISS Left)
22.1 Bongo error BPS1 (ISSLeft)
24 Tube assembly (IDS)
26.n Ink Cartridge (color = n)
27 Printhead error
31 Cutter
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-3
Chapter 1 System Error Codes
Code Component/System
41.1 Paper-axis motor
71.19 PrintMech PCA/Formatter
74.1 Media Profile Update
75.1 Preventive Maintenance kit #1
75.2 Preventive Maintenance kit #2
75.3 Preventive Maintenance kit #3
75.4 Preventive Maintenance kit #4
78.1 Media Settings
79.1 Recoverable Firmware Error
81.1 Media advance
38 Output Tray
41 Paper-axis motor
42 Scan-axis motor
44 Aerosol fan
45 Rewinder
47 Star wh eel mo tor
48 PPS mechanism
51 Window Sensor
52 Drop detector
55 Line sensor
56 Drive roller analog encoder sensor
61 Error job
62 PC Interface
63 Input/output through LAN card
64 Input/output through USB port
65 Input/output (not known what port)
66 Input/output (not known what port)
67 Input/output through FireWire port
68 Loss of engine counters tracking
71 Memory management
72 Firmware error
73 Ser vo
74 Firmware upgrade
76 Di sk Ful l
77 Web access application
78 Borderless
79 Assertion (uncontrolled FW error)
81 Media advance
2-4 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Code Brief Descriptions - Corrective Actions Table
Code Component/System
84 Roll Feed
85 Media-axis encoder reading
86 Carriage Movement
87 Scan-axis encoder reading
93 Ink Pumping
94 Color calibration
94.1 Profi ler
95 Printhead alignment
97 Paper advance calibration
Corrective Actions Table
The following table explains the YZ part of the System Error Code or
Warning:
Code Recovery Action Response
00 Replace
01 Reseat/Reconnect/Clean/Adjust (manually)
02 Calibrate/Adjust (using Automatic Process)
03 Power OFF and Restart the Printer
04 Upgrade System Firmware
05 Upgrade Driver or Computer Software
06 Add Accessory
07 Escalate
08 Send Plot Again
09 Wrong Part Installed
Possible for
customer to
perform
action
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-5
Chapter 1 System Error Codes
Code Recovery Action Response
10 Replace
11 Reseat/Reconnect/Clean/Adjust (manually)
12 Calibrate/Adjust (using Automatic Process)
13 Power OFF
14 Upgrade System Firmware
15 Upgrade Driver or Computer Software
16 Add Accessory
17 Escalate
18 Send Plot Again
19 Wrong Part Installed
hp qualified
personnel
assistance
required
2-6 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Codes - Full Descriptions - 01.0:YZ
System Error Codes - Full Descriptions
This sections describes each of the system error codes and warnings that
could be encountered while using the printer and provides the remedial
action required to solve the problem detected.
Only replace one component at a time and check if the
error has gone before replacing another component. Using
this procedure you will be able to determine exactly which
component failed.
System Error:
Problem
Description:
Corrective Action: Try the following:
01.0:YZ
HCI queue does not end after 2 seconds.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
01.1:YZ
NVM backup: not found, read, write or read back error.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
System Error:
Problem
Description:
01.2:YZ
Print Mech PCA fault or NVM backup failure.
Corrective Action: Try the following:
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
System Error:
Problem
Description:
Corrective Action: Try the following:
02.1:YZ
Encoder seems to be wrong.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Trailing Cable is not damaged.
Check that the Trailing Cable is correctly connected between the Main
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-7
Chapter 1 System Error Codes
PCA and Carriage PCA.
If the System Error continues, replace the Trailing Cable. ⇒ Page 8-88.
If the System Error continues, replace the Carriage PCA ⇒ Page 8-125.
If the System Error continues, replace the Main PCA. ⇒ Page 8-141.
System Error:
Problem
Description:
Corrective Action: Try the following:
02.2:YZ
Problem with the Carriage PCA.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Trailing Cable is not damaged.
Check that the Trailing Cable is correctly connected between the Main
PCA and Carriage PCA.
If the System Error continues, replace the Trailing Cable.⇒ Page 8-88.
If the System Error continues, replace the Carriage PCA ⇒ Page 8-125..
If the System Error continues, replace the Main PCA. ⇒ Page 8-141.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
System Error:
Problem
Description:
Corrective Action: Try the following:
03:YZ
Problem with Power Supply Unit.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Perform the Electronics Module Test Diagnostic to troubleshoot the
problem further ⇒ Page 4-21.
If the System Error continues, replace the Power Supply Unit (PSU) ⇒ Page
8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
05.1:YZ
CPU Fan is stopped or burnt.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Replace the Power Supply Unit (PSU) ⇒ Page 8-144.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
06:YZ
Main NVM failure - not detected, read/write failed or readback error.
Switch the Power OFF from the back of the Printer and disconnect the
2-8 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Codes - Full Descriptions - 08:YZ
Power cord. Reconnect the power cord and power On the Printer.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
System Error:
Problem
Description:
Corrective Action: Try the following:
08:YZ
Problem with the Front Panel.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Front Panel interface cable is not damaged and is
correctly connected between the Main PCA and the Front Panel.
Check that the memory module in the Formatter is installed correctly.
Check that the connections between the Formatter, the Formatter and the
Formatter are not damaged and are correctly connected.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
If the System Error continues, replace the Front Panel ⇒ Page 8-43.
System Error:
Problem
Description:
Corrective Action: Try the following:
11: YZ
Trailing Cable does not seem to be detected.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Trailing Cable is not damaged.
Check that the Trailing Cable is correctly connected between the Main
PCA and Carriage PCA.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
If the System Error continues, replace the Carriage PCA ⇒ Page 8-125.
System Error:
Problem
Description:
Corrective Action: Try the following:
12.n:YZ
Carriage & PCA Main doesn’t detect pens.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Trailing Cable is not damaged.
Check that the Trailing Cable is correctly connected between the Main
PCA and Carriage PCA.
Check that the Printhead has not failed and is not erroneous.
Check that the Flex circuit contacts and Printhead contacts are clean.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-9
Chapter 1 System Error Codes
If the System Error continues, replace the Carriage PCA ⇒ Page 8-125.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
21:YZ
Fail moving Service Station.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Check the Primer Tubes. Reconnect the power cord and
power On the Printer.
Make sure that the Service Station path is clear. Remove any visible
obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the
Service Station.
Perform the Service Station diagnostic test to troubleshoot the problem
further ⇒ Page 4-42.
If the System Error continues, replace the Service Station ⇒ Page 8-55.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
System Error:
Problem
Description:
Corrective Action: Try the following:
21.1:YZ
Service Station servo shutdown.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Check the Primer Tubes. Reconnect the power cord and
power On the Printer.
Perform the Service Station diagnostic test to troubleshoot the problem
further ⇒ Page 4-42.
If the System Error continues, replace the Service Station ⇒ Page 8-55.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
System Error:
Problem
Description:
Corrective Action: Try the following:
22.0:YZ
ISS Left BPS0 error.(Supplies 0, 1, 2).
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the cables between the Left Ink Supply Station and Main PCA
the are not damaged and are correctly connected.
Perform the Ink Delivery System diagnostic test to troubleshoot the
problem further ⇒ Page 4-36.
If the System Error continues, replace the Left Ink Supply Station ⇒ Page
8-130.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
2-10 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error: 22.1:YZ
System Error Codes - Full Descriptions - 22.1:YZ
Problem
Description:
Corrective Action: Try the following:
ISS Left BPS1 error.(Supplies 3, 4, 5).
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the cables between the Left Ink Supply Station and Main PCA
the are not damaged and are correctly connected.
Perform the Ink Delivery System diagnostic test to troubleshoot the
problem further ⇒ Page 4-36.
If the System Error continues, replace the Left Ink Supply Station ⇒ Page
8-130.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
System Error:
Problem
Description:
Corrective Action: Try the following:
24:YZ
Ink Setup failure( Ink Delivery System (IDS) Tubes purge failed).
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Try purging the Ink Supply Tubes again once the Printer has been
restarted.
Install new Cartridges in the printer and try purging the Ink Supply Tubes
again.
System Error:
Problem
Description:
Corrective Action: Try the following:
26.n:YZ (color = n)
Order of Ink Supplies incorrect.
Remove the Ink Supply Cartridges and check that they are the correct
ones for this printer and are in the proper order.
Check that the Printer has the latest firmware. If not, update the firmware
to the latest version.
System Error:
Problem
Description:
Corrective Action: Try the following:
27:YZ
An error has occurred in Printhead detection.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Remove the Printheads from the Carriage Assembly and reinsert them.
Replace the Printheads.
Replace the Carriage Cover (Flex Circuit) ⇒ Page 8-120.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-11
Chapter 1 System Error Codes
Replace the Carriage PCA ⇒ Page 8-125.
Replace the Formatter ⇒ Page 8-140.
System Error: 29.n:YZ
Problem
Description:
Corrective Action: Try the following:
An error has occurred in Printhead detection.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Remove the Printheads from the Carriage Assembly and reinsert them.
Replace the Printheads.
Replace the Carriage Cover (Flex Circuit) ⇒ Page 8-120.
Replace the Carriage PCA ⇒ Page 8-125.
Replace the Formatter ⇒ Page 8-140.
System Error:
Problem
Description:
Corrective Action: Try the following:
31:YZ
An error has been detected with the cutter.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check the Cutter Assembly for blockage or any other obvious problems.
Replace the Cutter Assembly ⇒ Page 8-38.
System Error:
38:YZ
Problem
Description:
Corrective Action: Try the following:
An error has been detected with the Media Output Tray.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check the Media Output Assembly for blockage or any other obvious
problems.
Replace the Media Output Assembly ⇒ Page 8-13.
System Error:
Problem
Description:
Corrective Action: Try the following:
41:YZ
Electrical fault or current limit in Media-Axis Motor.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Open the Window and check for any visible obstacles restricting the
movement of the Media Advance Roller. If there is a wrinkled mass of
media inside the paper path, lift the Pinch wheels (using Media Lever)
and clear the obstruction.
Perform the Paper Drive diagnostic test to troubleshoot the problem further
2-12 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Codes - Full Descriptions - 41.1:YZ
⇒ Page 4-18.
If the printer has a 44 inch scan axis (and a Rewinder), perform the
Rewinder diagnostic test to troubleshoot the problem further ⇒ Page 4-
34.
Check that the Media Advance Drive cable is not damaged and is
correctly connected to the Main PCA.
Replace the Media Advance Drive ⇒ Page 8-155.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
41.1:YZ
Electrical fault or current limit in Media-Axis Motor.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Open the Window and check for any visible obstacles restricting the
movement of the Media Advance Roller. If there is a wrinkled mass of
media inside the paper path, lift the Pinch wheels (using Media Lever)
and clear the obstruction.
Perform the Paper Drive diagnostic test to troubleshoot the problem further
⇒ Page 4-18.
If the printer has a 44 inch scan axis (and a Rewinder), perform the
Rewinder diagnostic test to troubleshoot the problem further ⇒ Page 4-
34.
Check that the Media Advance Drive cable is not damaged and is
correctly connected to the Main PCA.
Replace the Media Advance Drive ⇒ Page 8-155.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
42:YZ
Electrical fault or current limit in Scan-Axis Motor..
Corrective Action: Try the following:
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Open the Window and check for any visible obstacles restricting the
movement of the Media Advance Roller. If there is a wrinkled mass of
media inside the paper path, lift the Pinch wheels (using Media Lever)
and clear the obstruction.
Perform the Scan Axis diagnostic test to troubleshoot the problem further
⇒ Page 4-6.
Check that the Scan-Axis Motor cable is not damaged and is correctly
connected to the PrintMech PCA.
Replace the Scan-Axis Motor ⇒ Page 8-109.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-13
Chapter 1 System Error Codes
System Error:
Problem
Description:
Corrective Action: Try the following:
44:YZ
Fan Electrical fault, or not connected..
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Aerosol Fan cable is not damaged and is correctly
connected to the PrintMech PCA
Replace the Aerosol Fan Assembly ⇒ Page 8-60.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
System Error: 45:YZ
Problem
Description:
Corrective Action: Try the following:
An error with the Rewinder System has been detected.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Rewinder cable is not damaged and is correctly
connected to the PrintMech PCA.
Check that the Right Spindle Holder (rewinder included) is correctly
attached to and aligned with the Right Cover.
Perform the Rewinder diagnostic test to troubleshoot the problem further
⇒ Page 4-34.
Replace the Right Spindle Holder (rewinder included) ⇒ Page 8-74.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
System Error:
Problem
Description:
Corrective Action: Try the following:
47:YZ
Star wheels motor error..
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Starwheel Assembly cable is not damaged and is correctly
connected to Main PCA.
Open the Window and check for any visible obstacles restricting the
movement of the Starwheel Assembly, then clear the obstruction.
Perform the Scan Axis Starwheel diagnostic test to troubleshoot the
problem further ⇒ Page 4-7.
Replace the Starwheel Motor ⇒ Page 8-177.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
48:YZ
PPS system failure.
2-14 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error Codes - Full Descriptions - 51:YZ
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged
and is correctly connected to the PrintMech PCA.
Perform the Scan Axis PSS diagnostic test to troubleshoot the problem
further ⇒ Page 4-9.
Replace the Pen to Paper Space (PPS) Solenoid ⇒ Page 8-68.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
System Error:
Problem
Description:
Corrective Action: Try the following:
51:YZ
Window Sensor failure.
Check that the Window Position Sensor cable is not damaged and is
correctly connected to the PrintMech PCA.
Perform the Sensors Test to troubleshoot the problem further ⇒ Page 4-
31.
Replace the Window Position Sensor ⇒ Page 8-49.
System Error:
Problem
Description:
Corrective Action: Try the following:
52:YZ
The printer has detected a problem with the Drop Detector.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Drop Detector cable is not damaged and is correctly
connected to the PrintMech PCA.
Check that the Service Station cable is not damaged and is correctly
connected to the PrintMech PCA.
Replace the Drop Detector ⇒ Page 8-59.
Reset the Calibration Flag of the Drop Detector ⇒ Page 5-12.
If the System Error continues, replace the PrintMech PCA ⇒ Page 8-66.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
System Error:
Problem
Description:
Corrective Action: Try the following:
55:YZ
Problem with the Line Sensor. The printer has detected a failure to access
Line Sensor EEPROM).
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Perform the Carriage Test to troubleshoot the problem further ⇒ Page 4-
26
Check the Line Sensor connections to the Carriage PCA.
Replace the Line Sensor ⇒ Page 8-115.
If the System Error continues, replace the Carriage PCA ⇒ Page 8-125.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-15
Chapter 1 System Error Codes
System Error:
Problem
Description:
Corrective Action: Try the following:
56:YZ
Drive roller analog encoder sensor fail or calibration failed.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Perform the Media Path Test to troubleshoot the problem further ⇒ Page
4-18.
Replace the Encoder Disk and Encoder Sensor ⇒ Page 8-152.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error: 58:YZ
Problem
Description:
Corrective Action: Try the following:
The Line Sensor of the printer is not functioning correctly. Either the Line
Sensor shutter has failed to open, there is a failure to communicate with the
Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not
compatible with the Line Sensor.
Switch the Power OFF from the back of the Printer and disconnect the
power cord. Reconnect the power cord and power On the Printer.
Perform the Line Sensor calibration.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
Perform the Carriage Test to troubleshoot the problem further ⇒ Page 4-
26.
If the System Error continues, replace the Line Sensor ⇒ Page 8-115.
System Error:
Problem
Description:
Corrective Action: Try the following:
61:YZ
The file format is incorrect and the Printer cannot process the job.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check the graphic language setting of the Printer (Refer to the User's
Guide).
Resend the file to the printer.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
The PostScript™ fonts are missing. Upgrading the Firmware will re-install
the fonts.
The file cannot be printed because it is password protected. Resend the
file without password protection.
2-16 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error: 62:YZ
System Error Codes - Full Descriptions - 62:YZ
Problem
Description:
Corrective Action: Try the following:
PC Interface
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Get the latest version of the firmware.
System Error:
Problem
Description:
Corrective Action: Try the following:
63:YZ
Input/Output problem through the Network Card.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Network cable is correctly connected to the Formatter.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
64:YZ
Input/Output problem through the USB Port.
Corrective Action: Try the following:
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the USB cable is correctly connected to the Printer.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
Corrective Action: Try the following:
65:YZ
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the unknown port cable is correctly connected to the Printer.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
If the System Error continues, replace the Formatter ⇒ Page 8-140.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-17
Chapter 1 System Error Codes
System Error:
Problem
Description:
Corrective Action: Try the following:
66:YZ
Cannot print file on current paper type. The paper type has changed since
the file was sent, so the file cannot be printed on the paper type currently
loaded.
Resend the file to be printed on the current paper type.
Change the paper type to the type that was loaded when the file was
originally sent.
System Error:
Problem
Description:
Corrective Action: Try the following:
67:YZ
Input/Output problem through a Firewire Port.
Check that the firewire cable is correctly connected to the Printer.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
If the System Error continues, replace the Main PCA ⇒ Page 8-144.
System Error:
Problem
Description:
68:YZ
Loss of engine counters tracking.
Corrective Action: Try the following:
Reboot the printer. The printer will continue to function correctly, but the
life counters will not continue counting until you restart the printer.
System Error:
Problem
Description:
Corrective Action: Try the following:
71:YZ
Out of memory failure.
It is recommended that you remove any unnecessary files from the Hard
Disk Drive of the Formatter using the Web Server.
System Error:
Problem
Description:
Corrective Action: Try the following:
71:19
Default Serial Number found in the main and backup NVM. It seems that
both the Print Mech PCA and Hard Disk Drive have been replaced together.
Perform the “Error 71:19 Recovery” Service Utility ⇒ Page 4-51.
You MUST NEVER replace both the Formatter and the
PrintMech PCA at the same time. If both parts need to be
replaced, you MUST first replace one part and then power
ON the Printer until it completely initializes. Then you can
power OFF the Printer and replace the other part.
2-18 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
System Error: 72:YZ
System Error Codes - Full Descriptions - 72:YZ
Problem
Description:
Corrective Action: Try the following:
Generic Firmware error.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
System Error:
Problem
Description:
Corrective Action: Try the following:
73:YZ
Servo Error.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
Perform the Scan Axis Test to troubleshoot the problem further ⇒ Page 4-
6.
If the System Error continues, perform the Media Drive diagnostic test to
troubleshoot the problem further ⇒ Page 4-18.
System Error:
74:YZ
Problem
Description:
Corrective Action: Try the following:
Error uploading firmware update file.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Make sure the connection between the computer and the printer is
functioning properly.
Try to update the Firmware again.
System Error:
Problem
Description:
Corrective Action: Try the following:
74.1:YZ
Error uploading media profile update file.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
Make sure the connection between the computer and the printer is
functioning properly.
Try to upload the media profile update file again.
HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual 2-19
Chapter 1 System Error Codes
System Error:
Problem
Description:
Corrective Action: Try the following:
75.1:YZ
Preventive Maintenance Kit #1 counter active (Scan Axis Components ,Ink
Supply Tubes, Trailing Cable, Carriage).
Switch the Power OFF from the back of the Printer and disconnect the
Power cord.
Change the Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes,
Carriage Assembly (this does not include the Carriage PCA but it does
include the Trailing Cable).
You should change Preventive Maintenance Kit #1. Refer to Page 7-24.
Once the parts have been changed, use the Service Menu to reset the
counters that affect PMKit #1.
Change the Trailing Cable with Preventive Maintenance Kit # 4.
Once the parts have been changed, use the Service Menu to reset the
counters that affect PMKit #4.
System Error:
Problem
Description:
Corrective Action: Try the following:
75.2:YZ
Preventive Maintenance Kit #2 counter active.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord.
Change the Service Station
You should change Preventive Maintenance Kit #2. Refer to Page 7-24.
Once the parts have been changed, use the Service Menu to reset the
counters that affect PMKit #2. See 4. Reset Life Counters, Page 4-63.
System Error:
Problem
Description:
Corrective Action: Try the following:
75.3:YZ
Preventive Maintenance Kit #3 counter active (Cutter Assembly).
Switch the Power OFF from the back of the Printer and disconnect the
Power cord.
Change the Cutter Assembly using Preventive Maintenance Kit #3. Refer
to Page 7-24. Note that the PMkit is the same as the Cutter Assembly.
Once the parts have been changed, use the Service Menu to reset the
counters that affect PMKit #3.
System Error:
Problem
Description:
Corrective Action: Try the following:
75.4:YZ
Preventive Maintenance Kit #4 counter active.
Switch the Power OFF from the back of the Printer and disconnect the
Power cord.
Change the Trailing Cable using Preventive Maintenance Kit #4. Refer to
2-20 HP Designjet T1100/T1100ps/T610 Printer Series — Service Manual
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