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Quantum® Scale
System
SELF SERVICE
Operator Manual
Models
Quantum ML-29001
ML-29004
F – 33953A
August 2000
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Table of Contents - Self Service O per ator
Self Service Overview .....................................................................................1
Weighing and Labeling Random Weight Items...........................................2
Labeling By Count Items .................................................................................4
Troubleshooting................................................................................................5
Quantum Scale System
Hobart Corporation, 1997
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Quantum Scale System
Self Service Overview
This supplement manual was written to address Quantum
functionality when in Self Service mode. It is intended to
replace the existing Quantum Operator manual (F-19403).
Be aware that when configured as a Self Service scale, the
scale cannot be used in any other mode.
Self Service enables your consumers to use the scale with
minimal store employee involvement. Once the scale is set
up the consumer can enter the CODE number, weigh the
item and print a label.
Self Service scales vary slightly from most Quantum scales.
They are sold as part of a Hobart WeighStation or
individually. The WeighStation includes:
• a Self Service Scale - equipped with an interactive
display and keyboard; platter rails (optional)
• a Scale Stand
• a PLU Code Plexiglas Display/Holder
• a Brochure
• a Brochure Holder
• a Self Service Banner
• a Poster
• a Produce Keypad (optional)
Scale Security/Loss Prevention
Self Service mode was designed to prevent consumers from
tampering with the scale. Department personnel can override
this mode with a secret identification.
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Quantum Scale System
Weighing and Labeling
Random Weight Items
QUICK STEPS
From the Default screen:
1. ENTER CODE number
2. Place Item on platter
3. PRESS [PRINT]
4. Take label
5. Remove item
To weigh an item:
1. From the Default screen, ENTER the CODE number of
the item. This number can be found stamped on the
item, located on the bin or rack, or in the partial item list,
which is available near the scale. If you incorrectly enter
the number, PRESS [START OVER].
☛ Note
If you have the optional Produce Keypad, PRESS the
speedkey on the produce keypad instead of entering the
CODE number.
☛ Note
If the system is not set up for auto lookup the above screen
is slightly different. You must enter the code number and
PRESS [PRINT].
2. Place item on the platter.
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When the product is on the platter the Net Weight and
Total Price display.
☛ Note
Quantum Scale System
The minimum weight to print a label depends on your scale
configuration.
3. PRESS [PRINT]. As the label prints, the following
message displays:
4. Take the label and apply it to the item or bag.
5. Remove item from the platter. The scale automatically
returns to the Default screen when the label is taken.
☛ Note
The scale automatically returns to the Default screen after 20
seconds even if the product was not removed from the scale
platter.
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Quantum Scale System
Labeling By Count Items
QUICK STEPS
From the Default screen:
1. ENTER CODE number
2. ENTER quantity
3. PRESS [PRINT]
4. Take label
To price an item sold by count:
1. From the Default screen, ENTER the CODE number of
the item. If you incorrectly enter the number, PRESS
[START OVER].
2. Enter the quantity that you will be purchasing.
3. PRESS [PRINT].
4. Take the label and apply it to the item or bag. The scale
automatically returns to the Default screen.
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Quantum Scale System
Troubleshooting The following section contains information to help you
troubleshoot your scale. When an error occurs, a message
displays telling the consumer to contact a store employee.
The table explains each error message, what may have
caused it and how to solve the problem.
Error Probable Cause Solution
Error Messages
CODE number can
not be used in Self
Service Mode.
Invalid CODE number or
CODE number was mistyped.
Invalid Label Type.
PLU is Forced Price, Forced
Tare, Fixed Weight or Fluid
Ounce.
Check the number and re-enter
or PRESS [START OVER].
CODE number can
not be found.
Out of Labels or
Labels are jammed.
Contact Store
Personnel for help.
Label Cassette
Open. Contact Store
Personnel for help.
This Self Service
scale is out of order.
Contact Store
Personnel for help.
Invalid CODE number or
CODE number was mistyped.
Labels are not loaded in the
label cassette.
The black latch was pressed,
leaving the latch open and the
cassette ajar.
The scale has a negative gross
weight or is outside the zero
maintenance zone.
Check the number and re-enter
or PRESS [START OVER].
1. Remove the label cassette.
2. Check the printhead for
label debris or glue. Clean,
if necessary.
3. Load the label stock.
4. Reload the label cassette.
Reload the label cassette,
pushing it firmly in place.
Zero the scale. To zero:
1. Remove any weight from
the platter.
2. PRESS [RESET]. Wait for
scale to Power Up.
3. The Start a Run Screen
displays.
4. PRESS [ZERO] if the scale
is still not zero.
5. When the scale is at zero,
PRESS [ENTER] to return
to Self Service.
The minimum
weight to print a
label ______.
Not enough weight on scale. Press any key to try again.
Add more product.
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