Gateway 5860 User Manual

Gateway

iXtreme 5860 Service Guide

PRINTED IN TAIWAN

i

Revision History

Please refer to the table below for the updates made on this service guide.

Date	Chapter	Updates

ii

Copyright

Copyright©2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

iii

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation.

Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are trademarks of Intel Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iv

Conventions

The following conventions are used in this manual:

SCREEN	Denotes actual messages that appear on screen.
MESSAGES
NOTE	Gives additional information related to the current topic.
WARNING	Alerts you to any physical risk or system damage that might result from
	doing or not doing specific actions.
CAUTION	Gives precautionary measures to avoid possible hardware or software
	problems.
IMPORTANT	Reminds you to do specific actions relevant to the accomplishment of
	procedures.

v

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.addon card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vi

Table of Contents

System Tour	1
Features	1
System Specification	1
General System Features	3
Block Diagram	8
System Utilities	9
CMOS Setup Utility	9
Entering CMOS setup	10
Navigating Through the Setup Utility	10
Setup Utility Menus	11
System Disassembly and Assembly	24
Disassembly Requirements	24
Pre-disassembly Procedure	25
Removing the Side Panel	26
Removing the Front Bezel	27
Removing the Top Bezel	28
Removing the VGA Card	29
Removing the TV Card	30
Removing the System Fan	32
Removing the Power supply	33
Removing the Optical Drive	35
Removing the Hard Disk Drive	36
Removing the Main Board	37
Removing the Light Board and LED Cable	39
Removing the Card Reader and LED Cable Assembly	40
Removing the Front I/O Module	41
Removing the Top USB Board	42
Assembly Procedure	44
Assembly the Top USB Board	44
Assembly the Front I/O Module	46
Assembly the Card Reader and LED Cable Assembly	47
Assembly the Light Board and LED Cable	48
Assembly the Main Board	50
Assembly the Hard Disk Drive	51
Assembly the Optical Drive	52
Assembly the Power supply	53
Assembly the System Fan	54
Assembly the TV Card	55
Assembly the VGA Card	56
Assembly the Top Bezel	57
Assembly the Front Bezel	57
Assembly the Side Panel	59
System Trouble shooting	60
Hardware Diagnostic Procedure	60
System Check Procedures	61
Power System Check	61
System External Inspection	61
System Internal Inspection	61

vii

	Beep Codes	62
	Checkpoints
		63
	BIOS Recovery
		66

Jumper and Connector Information	67
M/B Placement	67
Jumper Setting	68
Setting Jumper	68

	FRU (Field Replaceable Unit) List	71
		72
	IXTREMEM5860 Exploded Diagram
		74
	IXTREMEM5860 FRU List

System Tour	Chapter1

Features

Below is a brief summary of the computer’s many feature:

NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased.

Chassis Specification

Number of 5.25” Drive Bay	-	2 external
	* Reserve optional 3.5” HDD carrierx1
Number of 3.5” Drive Bay	- 1 external bay, 2 internal bays
Number of Total Add-in Slot	-4 slots
Bezel	-	PM350 & PM351
Control and Indicator		- 1 Single color LED for Power (white)
		- 1 single color LED for HDD (white)
	-	2 single color LED for Logo (white)
	-	8 single color LED for front/top bezel (white)
Front I/O Connector	- Front :
		- 2 USB 2.0 Ports
		- 2 HD audio jacks: black
	Top :
	- 2 USB 2.0 Ports
S/PDIF connector / USBx2	- S/PDIF or S/PDIF+ USBx2 daughter board
connector
Motherboard Mounting		- Features for mounting MicroATX (9.6 inches*9.6inches,
Feature	244mm*244mm) motherboard
		- No obstruction to mount MicroATX motherboard
	Add-in card slots align with MicroATX motherboard
Power Supply Mounting		- Chassis accepts ATX-style power supply
Feature		- Chasses accepts PS2 style power supply
	-	Features for internal mounting tab
	-	Location of 4 external mounting holes

Chapter1		1

Power Supply Electrical	-	250W/300W/500W in stable mode (Acer Assign System Power
Design Feature	Unit)
	-	Support 82+ PSU for EnergyStar 5.0 complaint
	-	Design for H67 series chipset compatible system
	-	Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -
	12V (attention to 12V output capability)
	-	Demand for both PFC/Non-PFC solutions (two different quotations
	are needed)
	-	Minimum 4 Serial ATA power connector solution should be
	included (by default)
	-	Minimum 1 big 4-pin power connector included
	-	Minimum 1 small 4-pin power connector included
	-	PFC version will not provide switch selector for 115/230V AC
	input but it should be universal for Europe and China
	-	Non-PFC version should provide switch selector for 115/230V AC
	input and universal for worldwide
Security Feature	- Lock pad
Thermal Feature	- Provision for optional secondary fan (depending on CPU)
	- Adequate venting in the front of chassis
	- Adequate venting in the rear of chassis
	- Must Follow DT thermal Engineering RFW in Appendix
EMI Considerations	- I/O shield provides contact between I/O ports and chassis
	- Open external drive bays contain EMI shields
	- Filler panels of empty add-in card slots seated
	- Chassis seams have features to enhance grounding
	- Motherboard mounting features provides grounding
Acoustic Criteria	- Operating mode: 32 dBA or under *under Windows OS)
	- Idle mode: 28 dBA or under (under Windows OS), please refer to
		Acer test summary for details
	- Must Follow DT ATX acoustic Engineering RFW in Appendix
Vibration Test Criteria	- Operating
		„ 5 ~ 16.2 Hz: 0.38mm (peak to peak)
		„ 16.2 ~ 250 Hz: 0.2G
		„ Sweep rate: 1 octave/minute
		„ Direction: X, Y, Z axis
		„ Test cycles : 2 cycles per axis
	- Non-operating
		„ 5 ~ 27.1 Hz : 0.6G
		„ 27.1 ~ 50 Hz : 0.4mm (peak to peak)
		„ 50 ~ 500 Hz: 2.0G
		„ Sweep rate: 0.5 octave/minute
		„ Direction: X, Y, Z axis
		„ Test cycles: 4 cycles per axis

2

Chapter1

Motherboard Specification

RoHS		-	Should be compliant with RoHS
EuP		-	Should be compliant with EuP Lot6
Size		-	Max. 244mm x 244mm, MicroATX
Certification		-	Microsoft MDA 2010 compliant
		-	HDMI 1.4a
			■ Certificate fee paid by MB vendor
Brand Logo		-	Need to print Acer logo on PCB
PCB		-	4 layers
Platform Branding		-	Meet Intel Manageability
Processor	-	Socket Type: Intel Socket1155
		Socket Quantity: 1
System Chipset		-	SB: Intel H67
		-	Design Criteria:
		Should meet Intel H67 platform design guide
		Should meet Intel BIOS specification
		- Super I/O: ITE8772 support PECI sense CPU
Memory		-	Socket Type: DDR III connector
			■ Socket Quantity: 4 DIMMs
			■ Channel A: Slot 2, 4; Channel B: Slot 1, 3
			■ Different colors for slot 1/2 and slot 3/4
		-	Dual channel support
		-	Speed support:
			■ 1333MHz
		-	Capacity support:
			■ DDR III un-buffered non-ECC DIMM support
			■ 1GB to 16GB max. Memory support
	-	-	Design Criteria:
			Should meet Intel Chipset platform design guide
			Dual channel should be enabled always when plug in 2 same
			memory size DDR III memory module
		Should meet Intel chipsets family BIOS specification

Chapter1

3

		On-Board Graphic	- Intel HD graphic solution
		Solution		Meet Microsoft Vista Premium graphic requirement
				1 HDMI port and 1 D sub port for Consumer model
			Need to measure VGA follow Acer SOP
		PCI Express / PCI slot	- PCI Express Slot Type : x16
				Quantity : 1
			- PCI Express Slot Type : x1
				Quantity : 3
			- The sequence should be
			PCI Express x16 > PCI Express x1
		FDD	-	None
		IDE	-	None
		SATA		Quantity: 6
				Transfer rate support: 1.5Gb/s and 3Gb/s
				Transfer rate support: 6Gb/s (Only Port0/Port1)
				Storage Type Support:
			HDD/CD ROME/CD RW/DVD ROM/DVD RW/DVD+RW/DVD Dual/DVD
			SuperMultiPlus/ Blu Ray ODD
		Audio	- Chip: Realtek HD audio codec ALC662 VC HD codec 5.1
			- Connectors support:
				Rear 3 jacks follow HD audio definition, Example as below
				Audio jacks color coding should meet Microsoft Windows Logo
				Program Device Requirement: Audio 0002
				1 front panel audio header (2x5)
				Add HD de pop CKT (the attachment is the reference, please
				propose your solution)
				S/N ratio: 90 dB at rear output jack
				Follow Acer Audio Spec v5.2 and Audio C/R should support Acer
				Internal speaker spec
				Follow Realtek audio design: (for front DB jack detection issue)
				Jack Detection Resistor R37344 and R37345 are located near Codec
				IC
				Noise will bypass by R37344 and R37345, Jack Detect function will
				be workable
				Audio device should meet Microsoft Windows Professional and
				Windows 7 latest logo requirement
				BIOS should meet Microsoft Pin Configuration Guidelines for High
				Definition Audio Devices
			http://www.microsoft.com/whdc/device/audio/PinConfig.mspx
4				Chapter 1

LAN	-	Controller: Realtek 8111E Gigabit Ethernet controller
			Port: 1 x RJ45 rear port from Gigabit Ethernet
	-	Design Criteria:
			Should be worked under 10/100/1000Mbs environment
		Reserved disable function on both hardware and BIOS side. Default is
	enabled.
USB		-	Controller: AMD SB810
		-	Ports Quantity: 14 (should reserve more header for front DB)
			■ 6 ports for rear port
			■ On-board: 4 2*5 headers
			4 ports for front daughter board
			2 ports for internal card reader
			2 ports for Daughter board (Aspire M5400/M3400 only)
			■ Connector Pin: Standard FPIO pin definition
		-	Data transfer rate support:
			■ USB 2.0/1.1
IEEE 1394		-	None
Buzzer		-	1 on board buzzer
Front Panel I/O Header
TPM Module		-	None

Chapter1

5

Hardware Monitor	-	Controller: Super I/O ITE 8772
	-	Monitor Functions:
			Temperature:
				CPU/System
			Monitor System Ambient Temp
				Monitor CPU Temp
			Fan Speed:
			Monitor CPU fan speed
			Monitor System fan spped
			Voltage
			Vcore /+12V / +5V / +3.3V / 5VSB/ +BAT
	-	Design Criteria :
		Designed in CPU over temperature warning /shut down circuit
		Linear mode control for CPU and System Fan separately by individual
			sensor
		PWM function should cover ACPI mode and non ACPI mode
		Nice to support for higher 128 bytes r/w by SMBus
System LED Definition		-	Power State LED
			■	S0	Blue Steady
			■	S1/S3	Blue Blinking
			■	S4/S5	Off
		-	Storage State LED
			■	Active	Blue Blinking
			■	Idle	Off
		-	Please refer to Acer BIOS spec for details and follow Acer LED spec
Current and Voltage on		-	The Blue LED current and voltage bias must follow “LED Definition v1.4
LED	in Appendix”
			■	Voltage bias: 5V
			■	Current: 20mA

6

Chapter 1

All On-board	-	Rear I/O connectors
Connectors List		■ 1 PS/2 Keyboard port
		■ 1 PS/2 Mouse port
		■ 1 HDMI port (need certification) for consumer models
		■	1 D-sub port
		■	6 USB ports
		■ 1 RJ45 LAN port
		■ 5.1 channel phone jack (3 audio jacks)
	-	On-board connectors
		1 INTEL 1155 CPU socket
		4 DDR3 memory sockets
		1 PCI Express x16 slot
		3 PCI Express x1 slot
		6 SATA2 connectors
		4 2x5 pin Intel FPIO specification USB pin connectors (follow Intel
		FPIO Standard Specification)
		1 2x5 pin Intel FPIO spec Microphone In/ Headphone Out pin
		connector
		1 3 pin CPU fan connector (co lay with 4 pin CPU fan connector)
		1 3 pin system fan connector with linear circuit
		1 24 pin + 4 pin ATX interface PS3/PS2 SPS connector
		1 2x7 pin front panel I/O header
		1 Jumper for clear CMOS
		1 on board buzzer
		2 reserved 2 pin GPIO connector
	Color management for on board connector (please provide proposal)
Acer Hardware spec	-	Please follow:
		■ Acer Desktop H/W Validation Request rev 2.7
		■ Acer Motherboard EE Design Request v3.7
Others	-	Support dual-head display and surround view
	-	Not Support HDD Password function

Chapter1

7

Block Diagram

8		Chapter 1

Chapter 2

System Utilities

CMOS Setup Utility

CMOS setup is a hard ware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following condition.

•When changing the system configuration settings

•When redefining the communication ports to prevent any conflicts

•When modifying the power management configuration

•When changing the password or making other changes to the security setup

•When a configuration error is detected by the system and you are prompted ("Run Setup"

message) to make changes to the CMOS setup

NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system cannot retain configuration values in CMOS. Ask a qualified technician for assistance.

CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.

This memory area is not part of the system RAM which allows configuration data to be retained when

power is turned off.

Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately after you close the Setup.

NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" In this guide.

The screen shots used in this guide display default system values. These values may not be the same those found in your system.

Chapter2

9

Entering CMOS setup

1.Turn on the server and the monitor.

If the server is already turned on, close all open applications, then restart the server.

2.During POST, press Delete.

If you fail to press Delete before POST is completed, you will need to restart the server.

The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys to move between selections on the menu bar.

Navigating Through the Setup Utility

Use the following keys to move around the Setup utility.

•Left and Right arrow keys–Move between selections on the menu bar.

•Up and Down arrow keys–Move the cursor to the field you want.

•PgUp and PgDn keys–Move the cursor to the previous and next page of a multiple page menu.

•Home–Move the cursor to the first page of a multiple page menu.

•End–Move the cursor to the last page of a multiple page menu.

•+and-keys–Select a value for the currently selected field (only if it is user-configurable).Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up

menu.

NOTE: Grayed-out fields are not user-configurable.

•Enter key–Display a submenu screen.

NOTE: Availability of submenu screen is indicated by a(>).

•Esc–If you press this key:

•On one of the primary menu screens, the Exit menu displays.

•On a submenu screen, the previous screen displays.

•When you are making selections from a pop-up menu, closes the pop-up without making a selection.

•F1–Display the General Help panel.

•F6–Press to load optimized default system values.

•F7–Press to load fail-safe default system values.

•F10–Save changes made the Setup and close the utility.

10		Chapter2

Setup Utility Menus

The Setup Main menu includes the following main setup categories.

	Parameter			Description
	Product Information		This page shows the relevant information of the main board
	Standard CMOS Features		This setup page includes all the items in standard compatible BIOS
	Advanced BIOS Features		This setup page includes all the items of Award special enhanced features
	Advanced Chipset			This setup page includes all advanced chipset features
	Features
	Integrated Peripherals		This setup page includes all onboard peripherals
	Power Management Setup		This setup page includes all the items of Green function features
	PC Health Status			This setup page is the System auto detect Temperature, voltage, and fan
				speed
	Frequency/Voltage Control			This setup page is the System Frequency setup
	BIOS Security Features		Change, set or disable password. It allows you to limit access to the
				System
	Load Default Setting		Load Default Setting indicates the value of the system in best performance
				configurationparameters which the system would be
	Save & Exit Setup			Save CMOS value settings to CMOS and exit setup
	Exit Without Saving			Abandon all CMOS value changes and exit setup

In the descriptive table following each of the menu screen shots, settings in boldface are the default and suggested settings

Chapter2

11

Product Information

The Product Information menu displays basic information about the system. These entries are for your

reference only and are not user-configurable.

Parameter		Description
Processor Type		Type of CPU installed on the system.
Processor Speed		Speed of the CPU installed on the system.
System Memory		Total size of system memory installed on the system.
Product Name		Product name of the system.
System Serial Number		Serial number of the system.
System BIOS Version		Version number of the BIOS setup utility.
BIOS Release Date		Date when the BIOS setup utility was released
Asset Tag Number		Asset tag number of this system.

12

Chapter2

Standard CMOS Features

	Parameter			Description
	System Date		Set the date following the weekday-month-day-year format.
	System Time			Set the system time following the hour-minute-second format.
				Determines whether the system will stop for an error during the		All, But
	Halt On					Keyboard
				POST.		No Errors
						All Errors

Chapter2		13

Advanced BIOS Feature

	Parameter			Description			Option
				Allows you to decrease the time it takes to boot the			Enabled
	Quick Boot			computer by shortening
							Disabled
				or skipping certain standard booting process.
				When enabled, the BIOS splash screen displays during			Enabled
	Quiet Boot			startup.
				When disabled, the diagnostic screen displays during			Disabled
				startup.
							Hard Disk
	1st/2nd/3rd/4th Boot						CD^DVD
				Specifies the boot order from the available devices.			Removable
	Device
							Device
							LAN
	Hard Disk Drive Priority			Press Enter to access the Hard Disk Drive Priority submenu and specify the boot
				device priority sequence from available hard drives.
	Optical Disk Drives			Press Enter to access the Optical Disk Drive Priority submenu and specify the
	Priority			boot device priority sequence from available CD/DVD drives.
	Removable Device			Press Enter to access the Removable Device Priority submenu and specify the
	Priority			boot device priority sequence from available removable drives.
	Bootup Num-Lock			Selects power on state for Num Lock.			On
							Off
	USB Beep Message			Enables or disables BIOS to display error beeps or			Disabled
				messages during USB device enumeration.			Enabled

14

Chapter2

Advanced Chipset Features

	Parameter			Description			Option
				When enabled, this feature allows the OS to reduce power			Enabled
	AMD Cool’n’ Quiet			consumption.
							Disabled
				When disabled, the system operates at maximum CPU speed.
				Enables or disables the Virtualization Technology (VT)
				availability. If enabled, a virtual machine manager (VMM) can			Enabled
	AMD-V			utilize the additional hardware virtualization capabilities
							Disabled
				provided by this technology.
				Note: A full reset is required to change the setting.
	ASF		Enables or disables ASF				Enabled
							Disabled
	Primary Video			Select a Video memory size			Auto
	UMA Frame buffer Size			Select a Frame buffe size			Auto
	Surround view			Enables or disables Surrande view			Enabled
							Disabled

Chapter2

15

Integrated Peripherals

	Parameter				Description			Option
	Onboard SATA Controller			Enables or disables the onboard SATA controller.				Enabled
								Disabled
	Onboard SATA Mode				Select an operating mode for the onboard SATA.			RAID
								Native IDE
	Onboard USB Controller			Enables or disables the onboard USB controller.				Enabled
								Disabled
	Legacy USB Support				Enables or disables support for legacy USB devices.			Enabled
								Disabled
	USB Storage Emulation				Enables or disables support for legacy USB devices.			Enabled
								Disabled
	Onboard Graphics				Enables or disables the onboard USB controller.			Enabled
	Controller							Disabled
	Onboard Graphics Mode				select a mode of the onboard graphics			UMA
	Onboard Audio Controller			Enables or disables the onboard audio controller.				Enabled
								Disabled
	Onboard LAN Controller			Enables or disables the onboard LAN controller.				Enabled
								Disabled
	Onboard LAN Option ROM				Enables or disables the load of embedded option ROM for			Enabled
					onboard network controller.			Disabled
	Onboard Floppy Controller			Enables or disables the onboard Floppy controller.				Enabled
								Disabled
	Serial Port1 Address				select a port base on address			3F8/IRQ4
	Serial Port1 Mode				select the mode			Normal
	Serial Port2	Address			select a port base on address			2F8/IRQ3
	Serial Port2 Mode				select the mode			Normal
	Parallel Port	Address			select a port base on address		378
	Parallel Port	Mode			select the mode			Normal

16

Chapter2

Power Management Setup

	Parameter			Description			Option
	ACPI Suspend Mode			Select an ACPI state.			S3 (STR)
							S1 (POS)
	Deep power off mode			Select the Deep power off Mode			Enabled
							Disabled
	Power On by RTC Alarm			Enables or Disables to wake up the system by RTC Alarm			Enabled
				Function			Disabled
	Power On by PCIE Devices			Enables or disables to wake up the system from a power			Enabled
				saving mode through an event on PCI Express device.			Disabled
	Power On by PCI Devices			Enables or disables to wake up the system from a power			Enabled
				saving mode through an event on PCI device.			Disabled
	Power On by Modem Ring			Enables or disables to wake up the system from a power			Enabled
				saving mode through Modem Ring.			Disabled
	Wake Up by PS/2			Enables or disables to wake up the system from a power			Enabled
	KB/Mouse			saving mode using a PS2 keyboard or mouse.			Disabled
	Wake Up by USB KB/Mouse			If enabled, press any key or click the mouse will wake system			Enabled
				from S1/S3 state.			Disabled
				Enables or disables the system to reboot after a power failure			Power Off
	Restore On AC Power Loss			or			Power On
				interrupt occurs.			Last State

Chapter2		17

PC Health Status

	Parameter			Description			Option
	system Shutdown			Select the system Shutdown Temperature			Enabled
	Temperature						Disabled
	CPU Shutdown			Select the system Shutdown Temperature			Enabled
	Temperature						Disabled
	Smart FAN		Enables or disables the smart system fan control function.				Enabled
							Disabled

18

Chapter2