Ford F-150 1999, F-350 1999, Explorer 1999, Escort 1999, Mustang 1999 Warranty

Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps:

1.Contact your Sales Representative or Service Advisor at your selling/servicing dealership.

2.If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.

3.If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center.

In the United States:	In Canada:
Ford Motor Company		Ford Motor Company
Customer Assistance Center		Customer Assistance Centre
16800 Executive Plaza Drive		of Canada, Limited
P.O. Box 6248		P.O. Box 2000
Dearborn, MI 48121		Oakville, Ontario L6J 5B4
1-800-392-3673 (FORD)		1-800-565-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952

Outside the U.S. or Canada:

Ford Motor Company

Worldwide Direct Market Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

In Puerto Rico and Virgin Islands:

Ford Motor Company

Caribbean Inc.

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone]

Fax: [phone]

Table of Contents

1.	INTRODUCTION	1
2.	IMPORTANT INFORMATION YOU SHOULD
	KNOW	2
	If You Need Customer Assistance	2
	Know When Your Warranty Begins	2
	Check Your Vehicle	2
	Maintain Your Vehicle Properly	2
	Who Pays For Warranty Repairs?	3
	Do Warranties Apply In Other Countries?	3
3.	THE NEW VEHICLE LIMITED WARRANTY FOR
	YOUR 1999-MODEL VEHICLE	4
	Quick Reference: Warranty Coverage	5
	What Is Covered?	5
	Bumper To Bumper Coverage	6
	Safety Restraint Coverage	6
	Corrosion Coverage	6
	7.3L Power Stroke Diesel Engine Coverage	7
	What Is Not Covered?	7
4.	IN ADDITION ...	10
	Tires	10
	Roadside Service (United States, Puerto Rico,
	And U.S. Virgin Islands)	10
5.	FEDERAL REQUIREMENTS FOR EMISSIONS
	WARRANTIES	11

Quick Reference: Emissions Warranty Coverage	11
Emissions Defect Warranty Coverage	12
Emissions Performance Warranty Coverage	12
What Is Covered?	13
What Is Not Covered?	14
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES	15
Quick Reference: Emissions Warranty Coverage	15
Explanation Of California Emissions Warranties	16
What Is Covered?	18
What Is Not Covered?	20

7.ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER

	FEDERAL AND CALIFORNIA REQUIREMENTS	21
8.	NOISE EMISSIONS WARRANTY	24
9.	FORD EXTENDED SERVICE PLAN	25
10.	DISPUTE SETTLEMENT BOARD	26
11.	STATE WARRANTY ENFORCEMENT LAWS	27
12.	IMPORTANT INFORMATION ABOUT
	AMBULANCE CONVERSIONS	28

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.

When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Not all dealers, though, are authorized to perform all warranty repairs so, depending on the warranty repair needed, the vehicle may need to be taken to another dealer.

If you own or lease a 1999-model Electric Ranger, you must return to a Ford Certified Electric Vehicle Dealer for warranty repairs. Refer to the Addendum Card that was given to you when you took delivery of your Electric Ranger for further explanation of the New Vehicle Limited Warranty and the Roadside Assistance Program applicable to your vehicle.

This booklet explains in detail the warranty coverages that apply to your 1999-model car or light truck. If you bought a previously owned 1999-model vehicle, you are eligible for any remaining warranty coverages.

Ford Motor Company provides the Emissions Defect Warranties and

Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 11-24).

Ford Motor Company or Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Company, The American Road, Dearborn, MI 48121) provides the New Vehicle Limited Warranty (pages 4-7).

If you are interested in knowing whether the warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, call the Customer Assistance Center at 1-800-392-3673. The warranty coverage you receive and your dealer's handling of any warranty covered repair will be the same regardless of the warranty provider.

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost - the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board, page 26 or call1-800-428-3718.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, and may help increase the value you receive when you sell or trade your vehicle.

It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by

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the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide.

Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or Emissions Coverage.

Some states may require a tax on all or a portion of warranty repairs. Where state law allows, the tax must be paid by you, the owner of the vehicle.

Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty. Check with your dealer or call 1-800-392-3673 (FORD) to learn whether any adjustment program is applicable to your vehicle.

Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if:

²it was originally sold or leased by a Ford Motor Company dealership in the United States or U.S. Federalized Territories; and

²it was originally registered/licensed and operated in the United States, U.S Federalized Territories, or Canada.

If you meet these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration.

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3. The new vehicle limited warranty for your

1999-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Company assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.

Ford, Ford Motor Vehicle Assurance Company and your dealer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.

You may have some implied warranties. For example, you may have:

²an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold); or

²an implied warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter.

Some states do not allow Ford or Ford Motor Vehicle Assurance Company to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties and the exclusion of incidental and consequential damages under the

NEW VEHICLE LIMITED WARRANTY also applies to the

EMISSIONS WARRANTIES described on pages 11±24.

NOTE: If you are an eligible U.S. owner and have a warranty concern unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page 26).

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QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

²years in service

²miles driven

Your New Vehicle Limited Warranty

	TYPE OF				YEARS IN
	COVERAGE				SERVICE/MILES
					DRIVEN
	BUMPER TO BUMPER			3/36,000
SAFETY RESTRAINT SYSTEM				5/50,000
	CORROSION			5/UNLIMITED
	7.3L POWER STROKE			5/100,000
	DIESEL ENGINE

The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years - unless you drive more than 36,000 miles before three years elapse. In that case, your coverage ends at 36,000 miles.

For more details on coverage, see:

What is Covered? (pages 5-7)

What is Not Covered? (pages 7-9)

WHAT IS COVERED?

The New Vehicle Limited Warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These coverages include Bumper to Bumper coverage, Safety Restraint coverage, Corrosion coverage, and 7.3L Power Stroke Diesel Engine coverage.

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Bumper To Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the warranty start date and lasts for three years or 36,000 miles, whichever occurs first.

During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle (except tires) that are defective in factory-supplied materials or workmanship. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on pages 7-9.

When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the warranty start date and lasts for five years or 50,000 miles, whichever occurs first.

During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship.

Corrosion Coverage

Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the warranty start date and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials or workmanship.

The coverage period for corrosion depends on the type of damage that occurs. There are two types of damage:

²If corrosion causes perforation (holes) in the body sheet metal, coverage lasts for five years, regardless of the miles driven.

²If corrosion does not cause holes - and is not the result of usage and/or environmental conditions - coverage lasts for three years or 36,000 miles, whichever occurs first.

For damage caused by airborne material (environmental fallout) - where there is no factory-related defect involved and therefore no warranty - our policy is to cover paint damage due to airborne material for

12 months or 12,000 miles, whichever occurs first.

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