Ford C-MAX Hybrid 2016, Focus Electric 2016, Fusion Hybrid 2016, C-MAX Energi 2016 Warranty

2016 Model Year Ford Hybrid Car

and Electric Vehicle Warranty Guide

fordowner.com		ford.ca

March 2015

First Printing

Warranty Guide

Hybrid/Electric

Litho in U.S.A.

GM6J 19T201 AA

Your satisfaction is our #1 goal. If you have any questions or concerns, or are unsatisfied with the service you are receiving, follow these steps:

1.Contact your Sales Representative or Service Advisor at your selling/servicing dealership.

2.If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.

3.If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.

In the United States:	In Canada:
Ford Motor Company	Customer Relationship Centre
Customer Relationship Center	Ford Motor Company
P.O. Box 6248	of Canada, Limited
Dearborn, MI 48121	P.O. Box 2000
1-800-392-3673 (FORD)	Oakville, Ontario L6J 5E4
(TDD for the hearing impaired:	1–800-565-3673 (FORD)
1–800-232-5952)	www.ford.ca
www.customersaskford.com

In Asia-Pacific Region, Sub-Saharan Africa,	In Puerto Rico:
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
Ford Motor Company	Ford International
Ford Export Operations	Business Development, Inc.
Attention: Customer Relations	P.O. Box 11957
1555 Fairlane Drive	Caparra Heights Station
Fairlane Business Park #3	San Juan, PR 00922-1957
Allen Park, MI 48101	Telephone: (800) 841-FORD (3673)
Telephone: [phone]	Fax: [phone]
For customers in Guam, the Commonwealth of	E-mail: [e-mail]
the Northern Mariana Islands (CNMI), America	www.ford.com.pr
Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number:
(800) 841-FORD (3673)
Fax: [phone]
E-mail: [e-mail]

In Middle East:

Ford Middle East

Customer Relationship Center

P.O. Box 21470

Dubai, United Arab Emirates

Telephone: [phone]

Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409

Local Telephone Number for Kuwait: 24810575

Fax: [phone] E-mail: [e-mail] www.me.ford.com

Table of Contents

1.	INTRODUCTION	1
2.	IMPORTANT INFORMATION YOU SHOULD KNOW	2
	If You Need Customer Assistance	2
	Know When Your Warranty Begins	2
	Check Your Vehicle	2
	Maintain Your Vehicle Properly	2
	Who Pays For Warranty Repairs?	3
	Do Warranties Apply In Other Countries?	4
3.	THE NEW VEHICLE LIMITED WARRANTY FOR
	YOUR 2016-MODEL VEHICLE	5
	Limitations And Disclaimers	5
	Quick Reference: Warranty Coverage	7
	What Is Covered?	8
	What Is Not Covered Under The New Vehicle
	Limited Warranty?	12
4.	IN ADDITION ...	16
	Roadside Service Assistance	16
5.	FEDERAL REQUIREMENTS FOR EMISSIONS
	WARRANTIES	17
	Quick Reference: Emissions Warranty Coverage	17
	Emissions Defects Warranty Coverage	18
	Emissions Performance Warranty Coverage	18
	What Is Covered?	19
	What Is Not Covered?	21

6.	CALIFORNIA REQUIREMENTS FOR EMISSIONS
	WARRANTIES	22
	Quick Reference: Emissions Warranty Coverage	22
	Explanation Of California Emissions Warranties	24
	What Is Covered?	27
	What Is Not Covered?	30
7.	ADDITIONAL INFORMATION ABOUT YOUR
	EMISSIONS WARRANTY COVERAGE, UNDER
	FEDERAL AND CALIFORNIA REQUIREMENTS	31
8.	FORD EXTENDED SERVICE PLAN	34
9.	BETTER BUSINESS BUREAU (BBB) AUTO LINE
	PROGRAM	35
10.	STATE WARRANTY ENFORCEMENT LAWS	36

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Customer Relationship Center at 1-800-392-3673.

This booklet explains in detail the warranty coverages that apply to your 2016-model vehicle. If you bought a previously owned 2016-model vehicle, you are eligible for any remaining warranty coverages.

Ford Motor Company provides the Emissions Defect Warranties and

Emissions Performance Warranties which cover your emissions control systems.

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost - the services of the BBB AUTO LINE program. For details, see Better Business Bureau (BBB) AUTO LINE program, page 35 or call 1-800-955-5100.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner’s Manual which indicates the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may help increase the value you receive when you sell or trade your vehicle, and is important in allowing your vehicle to comply with applicable emissions standards.

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It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner’s Manual will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Owner’s Manual.

Your Ford or Lincoln dealership, or Ford or Lincoln Quality Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in this guide.

Some states have mandated alternate time coverage periods for parts of your vehicle (e.g. seatbelts).

Some states and/or local governments may require a tax on a portion of warranty repairs. Where applicable law allows, the tax must be paid by you, the owner of the vehicle.

During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Owner’s Manual - intended to increase your overall satisfaction with your vehicle.

Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty. Check with your dealer or call 1-800-392-3673 to learn whether any adjustment program is applicable to your vehicle. Please have your vehicle identification number available.

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DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if:

•it was originally purchased through the Ford Export Operations Military Sales Program; or

•it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S Federalized Territories, and it was originally registered/licensed and operated in the United States, U.S. Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer assistance reference information.

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3.The New Vehicle Limited Warranty for your 2016-model vehicle

LIMITATIONS AND DISCLAIMERS

All of the warranties in this booklet are subject to the following limitations and disclaimers:

The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to assume for it any other obligation or liability in connection with your vehicle or these warranties. No person, including Ford employees or dealers, may modify or waive any part of these warranties.

Ford and its dealers reserve the right to make changes in or additions to vehicles built or sold by them at any time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold.

Ford and its dealers also reserve the right to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for certain vehicles or vehicle populations, at the sole discretion of Ford. The fact that Ford has provided such measures to a particular vehicle or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles.

As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner’s Manual. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford.

Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial property, the loss of revenue, or for any other incidental or consequential damages you may have.

Punitive, exemplary, or multiple damages may not be recovered unless applicable law prohibits their disclaimer.

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You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity.

Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services.

You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or an implied warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes), if a special purpose was specifically disclosed to Ford itself not merely to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be suitable for that purpose.

These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter.

These implied warranties do not apply at all if you use your vehicle for business or commercial purposes. In addition, the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing, even if the vehicle is equipped for racing.

The warranties contained in this booklet and all questions regarding their enforceability and interpretation are governed by the law of the state in which you purchased your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties and the exclusion of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17-33.

Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100.

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You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state ‘‘Lemon Law’’, you are also required to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’ you are not required to first use BBB AUTO LINE to resolve your dispute – although the program is still available to you.

For more information regarding the BBB AUTO LINE program, see page 35 of this booklet.

QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service

• miles driven

The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years - unless you drive more than 36,000 miles before three years elapse. In that case, your coverage ends at 36,000 miles.

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For more details on coverage, see:

What is Covered? (pages 7-10)

What is Not Covered? (pages 12-15)

WHAT IS COVERED?

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. Under your New Vehicle Limited Warranty if:

-your Ford vehicle is properly operated and maintained, and

-was taken to a Ford dealership for a warranted repair during the warranty period,

then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in factory-supplied materials or factory workmanship.

This warranty does not mean that each Ford vehicle is defect free. Defects may be unintentionally introduced into vehicles during the design and manufacturing processes and such defects could result in the need for repairs. For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure during the warranty period.

The remedy under this written warranty, and any implied warranty, is limited to repair, replacement, or adjustment of defective parts. This exclusive remedy shall not be deemed to have failed its essential purpose so long as Ford, through its authorized dealers, is willing and able to repair, replace, or adjust defective parts in the prescribed manner. Ford’s liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty, any such liability shall terminate.

Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the discretion of Ford or the Ford dealership.

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