Epson WF-8010, WF-8090, WF-8510, WF-8590-C Service Manual

SERVICE MANUAL

Revision B Color Ink jet Printer

EPSON WF-8010

EPSON WF-8090 Series

EPSON WF-8510

EPSON WF-8590 Series

CONFIDENTIAL

SEMF13-006

Notice:

by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.

 All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be

detected, SEIKO EPSON would greatly appreciate being informed of them.

 The contents of this manual are subject to change without notice.  The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this

manual or the consequences thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

Note :Other product names used herein are for identification purpose only and may be trademarks or registered

trademarks of their respective owners. EPSON disclaims any and all rights in those marks.

Printer CS Quality Assurance Department

Confidential

Safety Precautions

All safety procedures described here shall be strictly adhered to by all parties servicing and maintaining this product.

DANGER

Strictly observe the following cautions. Failure to comply could result in serious bodily injury or loss of life.

1. Always disconnect the product from the power source and peripheral devices when servicing the product or performing maintenance.

2. When performing works described in this manual, do not connect to a power source until instructed to do so. Connecting to a power source causes high voltage in the power supply unit and some electronic components even if the product power switch is off. If you need to perform the work with the power cable connected to a power source, use extreme caution to avoid electrical shock.

WARNING

Strictly observe the following cautions. Failure to comply may lead to personal injury or loss of life.

1. Always wear protective goggles for disassembly and reassembly to protect your eyes from ink in working. If any ink gets in your eyes, wash your eyes with clean water and consult a doctor immediately.

2. When using compressed air products; such as air duster, fo r cleaning during repair and maintenance, the use of such products containing flammable gas is prohibited.

PRECAUTIONS

Strictly observe the following cautions. Failure to comply may lead to personal injury or damage of the product.

1. Repairs on Epson product should be performed only by an Epson certified repair technician.

2. No work should be performed on this product by persons unfamiliar with basic safety knowledge required for electrician.

3. The power rating of this product is indicated on the serial number/rating plate. Never connect this product to the power source whose voltages is different from the rated voltage.

4. Replace malfunctioning components only with those components provided or approved by Epson; introduction of second-source ICs or other non-approved components may damage the product and void any applicable Epson warranty.

5. In order to protect sensitive microprocessors and circuitry, use static discharge equipment, such as anti-static wrist straps, when accessing internal components.

6. Do not tilt this product immediately after initial ink charge, especially after performing the ink charge several times. Doing so may cause ink to leak from the product because it may take some time for the waste ink pads to completely absorb ink wasted due to the ink charge.

7. Never touch the ink or wasted ink with bare hands. If ink comes into contact with your skin, wash it off with soap and water immediately. If you have a skin irritation, consult a doctor immediately.

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8. When disassembling or assembling this product, make sure to wear gloves to avoid injuries from metal parts with sharp edges.

9. Use only recommended tools for disassembling, assembling or adjusting the printer.

10. Observe the specified torque when tightening screws.

11. Be extremely careful not to scratch or contaminate the following parts.

Nozzle plate of the Print Head

  CR Scale  PF Scale  ASF Scale  Coated surface of the PF Roller  Gears  Rollers  LCD  Scanner Sensor  Exterior parts

12. Never use oil or grease other than those specified in this manual. Use of different types of oil or grease may damage the component or give bad influence on the printer function.

13. Apply the specified amount of grease described in this manua l .

14. Make the specified adjustments when you disassemble the printer.

15. When cleaning this product, follow the procedure described in this manual.

16. When transporting this product after filling the ink in the Print Head, pack the printer without removing the ink cartridges in order to prevent the Print Head from drying out. In addition, make sure to secure the CR Unit with tape before packing the printer "5.2 Protection for Transportation" (p284).

17. Make sure to install antivirus software in the computers used for the service support activities.

18. Keep the virus pattern file of antivirus software up-to-date.

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About This Manual

This manual, consists of the following chapters, is intended for repair service personnel and includes information necessary for properly performing maintenance and servicing the product.

CHAPTER 1. TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 2. DISASSEMBLY / REASSEMBLY

Describes the disassembly/reassembly procedures for main parts/units of the product, and provides the standard operation time for servicing the product.

CHAPTER 3. ADJUSTMENT

Describes the required adjustments for servicing the product.

CHAPTER 4. MAINTENANCE

Describes maintenance items and procedures for servicing the product.

CHAPTER 5. APPENDIX

Provides the following additional information for reference:

• Connector Diagram

• Protection for Transportation

Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Pay attention to all symbols when they are used, and always read explanation thoroughly and follow the instructions.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in serious injury or loss of life.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in bodily injury, damage or malfunction of equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

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Revision Status

Revision Date of Issue Description

A July 8, 2014 First Release B June 25,2015 Revise the content

Notice: (p2)

Chapter 1

"1.1.1 Troubleshooting Workflow" (p12)

1.3 Fatal Error Code List (p18)

Chapter 2

2.1.3 Standard Operation Time for servicing the product (p40)

2.2 Parts Diagram (p43)

2.3 Disassembly and Assembly Procedure (p57)

Chapter 3

3-2 Required Adjustment List (Adjustment using the Adjustment Program) (2/2) (p237)

3.2.1.1 PF Timing Belt Tension Measurement (p239)

3.2.1.3 ASF Timing Belt Tension Measurement (p242)

3.2.3 Ink Leak Check (p251)

3.2.4 Head Angular Mecha Adjustment (p261)

3.2.5 SMAP Runout Adjustment (p264)

3.2.6 Touch Panel Adjustment (p271)

Chapter 4

4.3 Firmware Update (p279)

C June 8, 2016 Revise the content

 Chapter 2

 New tools are added in "2.1.1 Tools" (p38).  Made change the following description in "2.3.7.1 Print Head" (p111).

• Procedure of when printer is not able to perform the Ink flushing is added.

• The adjustment procedure after the part replacement is added.

 Made change the following description in "2.3.7.15 Ink Supply Unit" (p142).

• Procedure of when printer is not able to perform the Ink flushing is added.

• Preparation procedure of Ink Supply Unit (ASP) is added.

• The adjustment procedure after the part replacement is added.

 "2.3.7.19 Print Head / Ink Supply Unit (When the Printer cannot perform the Ink

Flushing by fatal error)" (p159) is added.

 Chapter 3

 Made change the description of Caution Box in "3.2.2 PG Adjustment" (p244).  New procedure is added, and changing the description in "3.2.3 Ink Leak Check" (p251).

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EPSON WF-8010/WF-8090 Series/WF-8510/WF-8590 Series Revision B

Contents

Chapter 1 Troubleshooting

1.1 Troubleshooting....................................................................................................................................................... 12

1.1.1 Troubleshooting Workflow ............................................................................................................................ 12

1.2 Power-On Sequence ................................................................................................................................................ 15

1.3 Fatal Error Code List............................................................................................................................................... 18

1.3.1 FAX Troubleshooting (WF-8510/WF-8590 Series only) .............................................................................. 30

1.3.1.1 FAX Log ................................................................................................................................................ 30

1.3.1.2 Error Code/Superficial Phenomenon-Based Troubleshooting .............................................................. 35

Chapter 2 DISASSEMBLY/REASSEMBLY

2.1 O verview ................................................................................................................................................................. 38

2.1.1 Tools ............................................................................................................................................................... 38

2.1.2 Screw types used in the printer..................................... .................................................................................. 39

2.1.3 Standard Operation Time for servicing the product ....................................................................................... 40

2.2 Parts Diagram .......................................................................................................................................................... 43

2.3 D isassembly and Assembly Procedure.................................................................................................................... 57

2.3.1 Preparation for servicing ................................................................................................................................ 57

2.3.1.1 Unlocking the CR Unit ............... ........................................................................................................... 57

2.3.2 Consumables/Accessories ........................................................................................................................... 59

2.3.2.1 Maintenance Box ................................................................................................................................... 59

2.3.3 Housing (WF-8510/WF-8590 Series) ............................................................................................................ 60

2.3.3.1 Front Cover Assy ................................................................................................................................... 60

2.3.3.2 Paper Support Support ............................................ ............................................................................... 61

2.3.3.3 Stacker Assy .......................................................................................................................................... 61

2.3.3.4 Rear ASF Document Support Cover ..................................................................................................... 62

2.3.3.5 Left ADF Hinge Cover..................................... ..................................................................................... 62

2.3.3.6 Right ADF Hinge Cover ........................................................................................................................ 63

2.3.3.7 Paper Support......................................................................................................................................... 64

2.3.3.8 Panel Assy.............................................................................................................................................. 65

2.3.3.9 Speaker................................................................................................................................................... 66

2.3.3.10 Front Cover Microswitch..................................................................................................................... 67

2.3.3.11 Right Upper Front Cover........................... .......................................................................................... 68

2.3.3.12 Panel Lower Front Cover..................................................................................................................... 68

2.3.3.13 Panel FFC ............................................................................................................................................ 69

2.3.3.14 Front Housing ...................................................................................................................................... 70

2.3.3.15 Middle Housing .................................................... ............................................................................... 73

2.3.4 Housing (WF-8010/WF-8090 Series) ............................................................................................................ 76

2.3.4.1 Front Cover Assy ................................................................................................................................... 76

2.3.4.2 Stacker Assy .......................................................................................................................................... 77

2.3.4.3 2.3ASF Cover ........................................................................................................................................ 77

2.3.4.4 Upper Housing Assy/ Paper Support Assy............................................................................................ 78

2.3.4.5 Panel Assy.............................................................................................................................................. 80

2.3.4.6 Light Panel Housing/ Right Panel Housing........................................................................................... 81

2.3.4.7 Panel Lower Front Cover....................................................................................................................... 81

2.3.4.8 Front Cover Microswitch....................................................................................................................... 82

2.3.4.9 Right Upper Front Cover ....................................................................................................................... 83

2.3.4.10 Panel FFC ............................................................................................................................................ 84

2.3.4.11 Front Housing (.................................................................................................................................... 85

2.3.4.12 Middle Housing .................................................... ............................................................................... 88

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EPSON WF-8010/WF-8090 Series/WF-8510/WF-8590 Series Revision B

2.3.5 Cover Sensors ................................................................................................................................................. 91

2.3.5.1 Rear Cover Microswitch............................................... ......................................................................... 91

2.3.5.2 Rear Cover PE Sensor............................................................................................................................ 92

2.3.5.3 Right Pick Up Roller Sensor.................................................................................................................. 93

2.3.5.4 Left Pick Up Roller Sensor................................................... ................................................................. 94

2.3.5.5 Casette Microswitch .............................................................................................................................. 94

2.3.5.6 PE Sensor.............................. ................................................................................................................. 95

2.3.6 Electric Circuit Components .......................................................................................................................... 96

2.3.6.1 USB/FAX Cover.................................................................................................................................... 96

2.3.6.2 USB Connector Assy............................................................................................................................. 97

2.3.6.3 Main Board Unit .................................................................................................................................... 98

2.3.6.4 Main Board .......................................................................................................................................... 103

2.3.6.5 I nterface Board (WF-8510/WF-8590 Series only).............................................................................. 105

2.3.6.6 Wireless LAN Module......................................................................................................................... 106

2.3.6.7 CSIC Board........................................................................................................................... ............... 107

2.3.6.8 Power Supply Unit............................................................................................................................... 109

2.3.7 Carriage Mechanism/ Ink System Mechanism............................................................................................. 111

2.3.7.1 Print Head ............................................................................................................................................ 111

2.3.7.2 CR Waste Ink Pad................................................................................................................................ 118

2.3.7.3 CR Scale .............................................................................................................................................. 119

2.3.7.4 PW Sensor............................................................................................................................................ 122

2.3.7.5 Head FFC........................... .............................................................. .................................................... 123

2.3.7.6 CR Motor ................................................................................................................... .......................... 127

2.3.7.7 CR Unit ................................................................................................................................................ 129

2.3.7.8 Decompression Motor Assy................................. ... ............................................................................. 133

2.3.7.9 APG Gear Assy.................................................................................................................................... 134

2.3.7.10 APG Sensor........................................................................................................................................ 136

2.3.7.11 APG Motor Assy ......................................... ............................................................... ....................... 137

2.3.7.12 CR Solenoid Assy.......................... .................................................................................................... 139

2.3.7.13 ISU Ink Absorbent ............................................................................................................................. 140

2.3.7.14 Ink End Board.............................. .. .................................................................................................... 141

2.3.7.15 Ink Supply Unit..................................................... .............................................................. ............... 142

2.3.7.16 Cap Unit............................................................................................................................................. 150

2.3.7.17 Pump Unit .......................................................................................................................................... 154

2.3.7.18 Waste Ink Joint Tube Assy ................................................................................................................ 157

2.3.7.19 Print Head / Ink Supply Unit

(When the Printer cannot perform the Ink Flushing by fatal error).................................................................. 159

2.3.8 Paper Feed Mechanism.................................................... .............................................................. ............... 163

2.3.8.1 Rear Cover Assy/Rear Cover Belt....................................................................................................... 163

2.3.8.2 Rear Cover Control Lever.................................................................................................................... 163

2.3.8.3 Duplex Unit.................................... .. .............................................................. ... ................................... 164

2.3.8.4 PF Encoder Sensor Assy...................................................................................................................... 164

2.3.8.5 Pick Up Roller Motor Assy ............. ................................................................. ................................... 166

2.3.8.6 PF Tension Stopper.............................................................................................................................. 167

2.3.8.7 PF Timing Belt .............................................................................................................................. ....... 169

2.3.8.8 PF Motor Assy ..................................................................................................................................... 170

2.3.8.9 PE Sensor.............................. ............................................................................................................... 172

2.3.8.10 PF Sensor ..............................................................................................................

2.3.8.11 Star Wheel Assy................................................................................................................................. 177

2.3.8.12 Rear ASF Unit ................................................................................................................................... 178

2.3.8.13 Sheet Guide.................................................................................. ...................................................... 180

2.3.8.14 Rear ASF Solenoid Assy ................................................................................................................... 181

2.3.8.15 Rear ASF Solenoid Gear Assy........................................................................................................... 182

2.3.8.16 Rear ASF PE Sensor .......................................................................................................................... 183

2.3.9 ADF/ Scanner Unit

(WF-8510/WF-8590 Series only)........................................................................................................................... 185

2.3.9.1 ADF/ Scanner Unit ....................................................... ....................................................................... 185

2.3.9.2 ADF Unit ............................................................................................................................................. 187

2.3.9.3 ADF Cover Assy.................................................................................................................................. 190

2.3.9.4 Rear ADF Cover/ Rear Sub ADF Cover .............................................................................. ............... 191

............................. 176

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EPSON WF-8010/WF-8090 Series/WF-8510/WF-8590 Series Revision B

2.3.9.5 Front Sub ADF Cover/ Front Main ADF Cover.................................................................................. 192

2.3.9.6 Document Cover Mat Assy.................................................................................................................. 194

2.3.9.7 ADF Pad Assy ..................................................................................................................................... 194

2.3.9.8 ADF Cover Microswitch ..................................................................................................................... 195

2.3.9.9 ADF PF Encoder Sensor...................................................................................................................... 196

2.3.9.10 ADF LD Assy........................... ......................................................................................................... 198

2.3.9.11 ADF PF Support Guide................................... ................................................................ ................... 199

2.3.9.12 ADF Side Cover/ ADF Paper End Side Cover.................................................................................. 200

2.3.9.13 ADF PE Sensor A ......................................................................................................... ..................... 201

2.3.9.14 ADF PW Sensor A............................................................................................................................. 203

2.3.9.15 ADF PW Sensor B............................................................................................................................. 204

2.3.9.16 ADF Document Detection Sensor A .................................................................................. ............... 205

2.3.9.17 ADF Document Detection Sensor B.......................................................... ........................................ 206

2.3.9.18 Right ADF Hinge................................................................................. .............................................. 207

2.3.9.19 Left ADF Hinge ................................................................................................................................. 208

2.3.9.20 Top ADF Document Support Assy.................................................................................................... 209

2.3.9.21 Bottom ADF Document Support ....................................................................................................... 211

2.3.10 Cassette................................................................................................................................................ ....... 212

2.3.10.1 Casette Assy....................................................................................................................................... 212

2.3.10.2 Casette End Guide ......................................................................................................................... .... 212

2.3.11 Option Cassette........................................................................................................................................... 213

2.3.11.1 O P Cassette Unit................................................................................................................................ 213

2.3.11.2 O P Cassette Assy ............................................................................................................................... 214

2.3.11.3 O P Casette Retard Roller Assy.............................................................................................. ............ 214

2.3.11.4 O P Cassette End Guide...................................................................................................................... 215

2.3.11.5 O P Cassette Edge Guide Right .......................................................................................................... 215

2.3.11.6 O P Rear Cover Assy ........................................................................................................ .................. 217

2.3.11.7 Stopper Belt ....................................................................................................................................... 217

2.3.11.8 O P Right Cover.................................................................................................................................. 218

2.3.11.9 O P Left Cover.................................................................................................................................... 218

2.3.11.10 OP Rear Frame Assy........................................ ................................................................................ 219

2.3.11.11 OP Cassette Drive Assy................................................. ... ............................................................... 222

2.3.11.12 OP Rear Cover Open Microswitch................................................................................................. 223

2.3.11.13 OP Rear Frame Cover Assy........................................ ..................................................................... 224

2.3.11.14 OP Cassette Microswitch.................................... ............................................................................. 226

2.3.11.15 OP Cassette PF Sensor..................................................................................................................... 227

2.3.11.16 OP Cassette Paper Sensor.................. ... ........................................................................................... 228

2.3.11.17 OP Cassette Hopper Sensor............................................................................................................. 229

2.3.12 Mechanism Unit ........................................................................................................... .............................. 230

2.4 Routing the cables and FFCs................................................................................................................................. 232

2.4.1 A round the Main Board................................................................................................................................ 232

Chapter 3 Adjustment

3.1 Required Adjustments ........................................................................................................................................... 234

3.2 D etails of Adjustments .......................................................................................................................................... 238

3.2.1 PF/CR/ASF Timing Belt Tension Measurement.......................................................................................... 238

3.2.1.1 PF Timing Belt Tension Measurement................................................................................................ 239

3.2.1.2 CR Timing Belt Tension Check........................................................................................................... 241

3.2.1.3 ASF Timing Belt Tension Measurement............................................................................................. 242

3.2.2 PG Adjustment ............................................................................................................................................. 244

3.2.2.1 PG Adjustment procedure.................................................................................................................... 244

3.2.2.2 Preparation ........................................................................................................................................... 245

3.2.2.3 PG adjustment procedure..................................................................................................................... 248

3.2.2.4 Checking the Platen Gap...................................................................................................................... 250

3.2.3 Ink Leak Check............................................................................................................................................. 251

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EPSON WF-8010/WF-8090 Series/WF-8510/WF-8590 Series Revision B

3.2.3.1 Method of using the Leakage Check PET Chip. ................................................................................. 251

3.2.3.2 Method of using the Ink Leak Measurement jig................................................................................. 253

3.2.4 Head Angular Mecha Adjustment ................................................................................................................ 261

3.2.5 SMAP Runout Adjus tment........................... ... .... ... ... ... .... ... ....................................... ... ... ... ... ...... 264

3.2.6 Touch Panel Adjustment .............................................................................................................................. 271

Chapter 4 Maintenance

4.1 O verview ............................................................................................................................................................... 276

4.1.1 Cleaning........................................................................................................................................................ 276

4.1.2 Lubrication.................................................................................................................................................... 276

4.2 Lubrication Points and Instructions................................................................................................................ ....... 277

4.3 Firmware Update................................................................................................................................................... 279

4.4 Initialization of Password...................................................................................................... ................................ 280

Chapter 5 Appendix

5.1 Connector Diagram ............................................................................................................................................... 283

5.2 P rotection for Transportation ................................................................................................................................ 284

5.2.1 Securing the CR Unit.................................................................................................................................... 284

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CHAPTER 1

TROUBLESHOOTING

Confidential

EPSON WF-8010/WF-8090/WF-8510/WF-8590 Series

ADF failure?

Finish

Turn on the printer

What is returned reason?

Copy an image

Copy an image by ADF

Start

ADF/Scanner

unit failure

Printer failure only

Yes

Does printer turn on the

power?

Yes

Is Power-on sequence

finished without error?

Yes

Is ADF operation finished

without trouble?

Standby condition

Is scanning operation

finished without

trouble?

Print check pattern

Is printing operation

finished without trouble?

Yes

Is printing operation

finished without error?

*: In case of “Not Trouble Found”, check fatal error code.

(p13)

(p14)

1.1 Troubleshooting

This section describes the troubleshooting workflow.

1.1.1 Troubleshooting Workflow

The following page describes the troubleshooting workflow. Follow the flow when troubleshooting problems.

 This flowchart is compiled based on the following contents.

• Our experience regarding the quality problem

• Printer Mechanism specification for WF-8510/WF-8590 Series/WF-8010/WF-8090 Series

 WF-8010/WF-8090 Series does not have the Scanner/ADF unit, so the troubleshooting for

the Scanner/ADF unit is not applicable to this series.

 When FAX related error occurs, see " 1.3.1 FAX Troubleshooting (WF-8510/WF-8590

Series only) (p30)".

Revision C

Troubleshooting Troubleshooting 12

Figure 1-1. Troubleshooting Workflow (1)

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EPSON WF-8010/WF-8090 Series/WF-8510/WF-8590 Series Revision C

The power-on

sequence does not start (p12)

No Power

[Presumable Cause]

• AC cable is unplugged.

• Power shuts down due to scanner error.*

• Power Supply Unit damage

• Main Board damage

• Detection failure of PW Sensor occurred at power-on.

[Major Troubleshooting]

• Plug AC cable.

• Connect scanner harness.

• Power Supply Unit replacement

• Main Board replacement

*1: If the printer can turn on but turns off right away,

the protection circuit may cut off the power due to an error such as a circuit failure.

*2: Only WF-8510/WF-8590 Series.

Error is indicated during printing nozzle check pattern (p12)

LEDs on panel are flashing

[Presumable Cause]

• Wi-Fi connector is unplugged

• Wi-Fi Board damage

[Major Troubleshooting]

• Plug Wi-Fi connector

• Wi-Fi Board replacement

Error is indicated during

power-on sequence (p12)

Fatal error

Please refer to

List (p18)"

" 1.3 Fatal Error Code

for troubleshooting.

CR Fixing Tape error

[Occurrence Condition]

This error occurs if a paper jam occurs during the power-on sequence before initial ink charge.

[Major Occurrence Timing]

Power-on timing (before initial ink charge)

[Major Troubleshooting]

Open the front cover and remove the CR fixing tape.

Maintenance error

[Occurrence Condition]

This error occurs when maintenance counter in EEPROM exceeds the specified value.

[Major Occurrence Timing]

• Power-on timing

• Print start timing

• Paper eject timing

• Cleaning timing

• Ink cartridge replacement timing

[Major Troubleshooting]

• Replace Maintenance Box

No Maintenance Box error

[Occurrence Condition]

This error occurs when Maintenance Box is not installed.

[Major Occurrence Timing]

• At power-on

• Maintenance Box monitoring timing

[Major Troubleshooting]

• Turn the printer off once and install Maintenance Box again, and turn the power on.

Maintenance Box detection

[Occurrence Condition]

This error occurs when Maintenance Box data is incorrect or it is not recognized correctly.

[Major Occurrence Timing]

• Power-on timing

• Maintenance Box replacement

• Maintenance Box monitoring

[Major Troubleshooting]

• Remove and reinstall

• Maintenance Box replacement

• Relay Board CSIC Terminal

• Relay Board Assy replacement

• Relay Board FFC replacement

• Main Board replacement

error

timing timing

Maintenance Box

replacement

Ink End error

[Occurrence Condition]

This error occurs when ink in Ink cartridge is empty.

[Major Occurrence Timing]

• Power-on timing

• Print start timing

• Print timing

• Cleaning timing

• Ink cartridge replacement timing

[Major Troubleshooting]

Ink cartridge replacement

[NOTE]

If an error occurs during printing, the page where the error occurred is skipped and the printing resumes from the next page.

Ink cartridge detection error

[Occurrence Condition]

This error occurs when Ink cartridge data is incorrect or Ink cartridge is not recognized correctly.

[Major Occurrence Timing]

• Power-on timing

• Print start timing

• Cleaning timing

• Ink cartridge replacement timing

[Major Troubleshooting]

• Remove and reinstall Ink cartridge.

• Ink cartridge replacement

• CSIC Terminal replacement

• CSIC FFC replacement.

• CR Contact Module replacement

• Main Board replacement

No Ink cartridge error

[Occurrence Condition]

This error occurs when Ink cartridge is not installed.

[Major Occurrence Timing]

At power-on

[Major Troubleshooting]

Install Ink cartridge

Paper Jam error

Please refer to " Paper Jam error".

Cover open error

[Occurrence Condition]

This error occurs when Scanner Unit (Printer Cover) is open.

[Major Occurrence Timing]

• At power-on

• During printing

[Major Troubleshooting]

• Close Scanner Unit (Printer Cover) replacement

• Scanner Unit (Printer Cover) replacement

• Cover Open Sensor replacement

• Main Board replacement

Paper Jam error

[Occurrence Condition]

This error occurs when top/ bottom of paper is not detecte d by PE Sensor or PW Sensor in the specified steps of paper feeding operation correctly.

[Major Occurrence Timing]

• Power-on timing

• Paper loading timing

• Paper eject timing

• Duplex print timing

[Major Troubleshooting]

1 Remove the jammed paper by

opening Printer Cover. 2 Push “Start” button. 3 If not resolved by 2), check the

following.

• Foreign material, bits of paper

• Part come-off

• PE Lever

•PE Sensor

• Main Board

•PW Sensor

[NOTE]

* If an error occurs during printing, the page where the error occurred is skipped and the printing resumes from the next page. * If an error occurs during duplex printing, the following are performed.

• If an error occurs during the front face of duplex printing, the page where the error occurred and the next page are skipped and the printing resumes from the page after the next.

• If an error occurs during the back face of duplex printing, the page where the error occurred is skipped and the printing resumes from the next page.

No Paper error

[Occurrence Condition]

This error occurs when top of paper is not detected by PE Sensor in the specified steps of paper loading operation correctly.

[Major Occurrence Timing]

Paper loading timing

[Major Troubleshooting]

1 Put paper in cassette and push

“START” button.

2 If a paper stops before reaching

PE Sensor, remove it and check the paper condition.

3 A) If no dam age on the paper, set

edge guide correctly after putting paper in cassette and push “PRINT” button a gain. B) If damage on the paper, check foreign materials / pa rts come off / parts transformation in paper path.

4 If not resolved by 3-A) & 3-B),

check the following.

• Pickup Roller

• Duplex Unit

•PE Sensor

• Main Board

•PF Motor

• Casette Assy

Double Feed error

[Occurrence Condition]

This error occurs on the following cases.

• A paper is ejected without printing during paper loading operation.

• Actual paper length is longer than theoretical one.

[Major Occurrence Timing]

Paper loading timing

[Major Troubleshooting]

• PE Lever replacement

• PE Sensor replacement

• PW Sensor replacement

• Main Board replacement

No Paper Cassette error

[Occurrence Condition]

This error occurs if one of the cassettes is not installed.

[Major Occurrence Timing]

Paper loading timing (Front loading)

[Major Troubleshooting]

Install the Cassette Assy.

Paper Size Unmatch error

[Occurrence Condition]

This error occurs when actual paper size is not matched to theoretical one.

[Major Occurrence Timing]

• Duplex print timing

• FAX data print timing

[Major Troubleshooting]

1 Put correct sized paper in

cassette, and push “START” button.

2 If not resolved by step 1),

check the following points.

• PE Lever

• PE Sensor

• PW Sensor

•Main Board

Manual Tray No Paper error

[Occurrence Condition]

When printing from Manual Tray (MSF unit), this error occurs if paper is not loaded at the time of data transmission.

[Major Occurrence Timing]

Paper loading timing (Rear loading)

[Major Troubleshooting]

• Put paper in the Manual Tray (MSF unit).

• PE Sensor replacement

• PE Lever replacement

• Main Board replacement

Manual Feed Request error

[Occurrence Condition]

This error occurs if the printer cannot receive the manual feed request.

[Major Occurrence Timing]

Paper loading timing (Rear loading)

[Major Troubleshooting]

• Send the print data.

• Main Board replacement

Excessive Manual Feed Error

[Occurrence Condition]

This error occurs when the PE Sensor detects paper before manual feed or when paper is inserted too much.

[Major Occurrence Timing]

Print start timing (Rear loading)

[Major Troubleshooting]

• Eject paper with panel operation, and load paper again.

• Main Board replacement

• PE Sensor replacement

• PE Lever replacement

Insufficient Manual Feed

[Occurrence Condition]

This error occurs during manual feed if the PE Sensor detects paper but the paper is not fed by auto loading.

[Major Occurrence Timing]

Print start timing (Rear loading)

[Major Troubleshooting]

Eject paper with panel operation, and load paper again.

error

Figure 1-2. Troubleshooting Workflow (2)

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Problems related to print result or during printing (p12)

Poor Printing

[Phenomenon]

• Poor printing quality

• Ink stain on paper

• Dot missing

• Paper eject without printing

[Presumable Cause]

• Driver / Panel mis-setting

• Contamination of CR scale

• Contamination of Printhead Cover

• Printhead damage

• Ink clogging of Printhead

• Contamination on Cap Unit / Wiper of Ink system Assy

• Ink system Assy damage

• Narrow PG

• PE Lever damage

• PE Sensor damage

• PW Sensor damage

[Major Troubleshooting]

• Driver / Panel re-setting

• CR Scale replacement

• Printhead cover cleaning

• Printhead cleaning

• Ink cartridge replacement

• Printhead replacement

• Rubber cleaning of Cap Unit of Ink system Assy

• Ink system Assy replacement

• PG readjustment

• Printer Mechanism replacement

• PE Lever replacement

• PE Sensor replacement

• PW Sensor replacement

Poor Paper Loading

[Presumable Cause]

• Use of 3rd party media

• Edge guide mis-setting

• Foreign material

• Parts come-off

• Contamination of paper feed roller (Duplex Unit)

• Cassette Assy damage

• Pickup Roller deterioration, contamination

• Contamination of PF roller

[Major Troubleshooting]

• Recommendation of EPSON media

• Edge guide re-setting

• Foreign material removal

• Parts re-install at ion

• Pick Up Assy replacement

• Cassette Assy replacement

• Printer Mechanism replacement

• Rear ASF Unit replacement

Abnormal Noise

[Presumable Cause]

• Foreign material

• Insufficient grease

• Gear damage

• Stopper Holder Idle Roller is installed in a wrong place.

[Major Troubleshooting]

• Foreign material removal

• Lubrication of grease

• Gear replacement

Scanning cannot be performed

5 64

successfully (p12)

Scanner failure

[Presumable Cause]

• Contamination of Scanner Glass

• Contamination of Document Pad

• CIS Unit bonding failure

• CIS Unit damage

• Scanner Motor damage

[Major Troubleshooting]

• Scanner Glass cleaning

• Document Pad cleaning

• Document Pad replacement

• CIS Unit replacement

• Scanner Motor replacement

ADF does not operate normally

(p12)

ADF failure

[Phenomenon]

• No paper feed

• Double feed

• Paper jam

• Paper skew

[Presumable Cause]

• Wear of Pickup Roller

• Wear of ADF Pad Assy

• Gear damage

• ADF Motor damage

• Contamination of Scanner Glass

• Foreign material

• Paper Sheet damage

• ADF Cover Assy damage

• Wear of EJ Roller

• ADF Sensors damage

[Major Troubleshooting]

• ADF Cover Assy replacement

• ADF Pad Assy replacement

• Scanner Glass cleaning

• Foreign material removal

• ADF Unit replacement

Figure 1-3. Troubleshooting Workflow (3)

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The condition of the CR lock

Red: CR lock is set White: CR lock is released The above shows the CR lock is set.

Carriage movement

Right-pointing arrow: Moves to the 0-digit side Left-pointing arrow: Moves to the 130-digit side The figure shows the carriage is moving to the 0-digit side.

Digit number of CR

PF Roller

Carriage

The rotation direction of the ASF Motor

Clockwise:

Paper is fed normally

Counterclockwise:

Paper is fed backward The above shows clockwise rotation.

The rotation direction of the PF Motor

Clockwise:

Paper is fed normally Counterclockwise:

Paper is fed backward The above shows clockwise rotation.

1.2 Power-On Sequence

This section describes the power-on sequences for this product. The preconditions are as follows.

The following explains how to use the simplified diagrams in Table 1-1 or Table 1-2. The diagrams show the movement of each component as seen from the front of the printer.

Figure 1-4. Movement of Components

 Normal power-on sequence



No error occurred at the last power-on, and the power was turned off normally.

 Initial ink charge has finished and every cartridge has sufficient ink.  No paper on the paper path.  The Printhead is capped by the cap of the Ink System.  CR Lock is engaged normally.  This indicates the Simple Sequence.  PG position is set to PG 1.  Option Cassette Unit is not installed.

Table 1-1. Power-on Sequence

Operation

1. APG reset

1-1.If PG is other than 1, the APG Motor rotates to set PG to 1.*

2. Printhead initialization and fuse inspection

2-1.Initializes the Printhead, and checks the fuse on the printer control

circuit board.

Movement of

Components

Motor

rotation

Motor

rotation

--- --- ---

ASF

Motor

rotation

3. Seeking the home position

3-1.To identify the CR Unit position, the CR Motor rotates

counterclockwise and it confirms the CR Unit touches the Right Frame slowly. It regards the point when the CR Unit touches the Right Frame as the position specified steps away from the home position, and sets it as the origin.

3-2.If it judges the CR Unit is in the home position, the PF Motor rotates

clockwise and resets the CR lock.

3-3.The PF Motor rotates counterclockwise and sets the CR lock.

CCW --- ---

--- CW ---

--- CCW ---

Power-On Sequence 15

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Table 1-1. Power-on Sequence

Operation

3-4.The CR Motor rotates clockwise and it confirms the CR Unit touches

the Left Frame.*

3-5.The CR Motor and PF Motor stop.

3-6.The CR Motor rotates clockwise, and the CR Unit moves to the home

position, then the CR lock is set.

3-7.The PF Motor rotates clockwise and releases the CR lock.

4. CR measurement

4-1.The CR Motor rotates counterclockwise, and the CR Unit moves to the

0-digit side.*

Movement of

Components

Motor

rotation

CW --- ---

--- --- ---

CW CCW ---

--- CW ---

CCW --- ---

Motor

rotation

ASF

Motor

rotation

4-2.The CR Motor rotates clockwise, and the CR Unit moves to the 130-

digit side. (Measurement drive)

5. Adjustment of CR acceleration delay

5-1.The CR Motor rotates and the CR Unit moves back and forth two

times.*

6. Measurement of synchronized drive timing correction

6-1.The PF Motor and ASF Motor rotate.

7. Low temperature operation sequence

7-1.The PF Motor rotates clockwise, and the CR lock is unlocked.

7-2.The CR Motor rotates and the CR Unit moves back and forth two

7-3.The PF Motor rotates counterclockwise and the CR lock is set.

times.*

8. Setting the PF Roller origin

8-1.The PF Motor rotates clockwise.

CW --- ---

CW/

CCW

---

--- ---

CW/

CCW

--- CW ---

CW/

CCW

--- ---

--- CCW ---

--- CW ---

CW/

9. Sucking supply

9-1.The Decompression Motor Assy 1 rotates in turn (decompresses =>

vents to atmosphere), and the diaphragm pump sucks ink from the ink cartridges.*

9-2.The Decompression Motor Assy 2 rotates in turn (decompresses =>

vents to atmosphere), and the diaphragm pump sucks ink from the ink cartridges.*

10.Ink detection

10-1.Checks the ink consumption counters and the status of ink cartridges.

Power-On Sequence 16

--- --- ---

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Table 1-1. Power-on Sequence

Operation

11.Checking for waste ink overflow

11-1.Checks the waste ink counter of the Maintenance Box if the waste ink

overflow is occurring.

12.CR lock setting

12-1.The CR Motor rotates clockwise and the CR Unit moves to the home

position.

12-2.The CR Motor rotates counterclockwise and the CR Unit moves to the

0-digit side.

12-3.The PF Motor rotates counterclockwise and the CR lock is set.

12-4.The CR Motor rotates clockwise and the CR Unit moves to the home

position.

Movement of

Components

Motor

rotation

--- --- ---

CW --- ---

CCW --- ---

--- CCW ---

CW --- ---

Motor

rotation

ASF

Motor

rotation

13.Set the Hopper up

13-1.The ASF Motor rotates clockwise and the Hopper is set up.

--- --- CW

Note : On the premise on this table, PG does not change and the Rear ASF does not operate during the sequence.

Note "*1": If any trouble exists such as the fuse has blown, the fatal error occurs.

"*2": At this point, if the output value of the CR Motor is below the specified value, the paper jam error occurs. "*3": If, at this point, the output value of the CR Motor is more than the specified value, the fatal error occurs. "*4": The DC error may occur.

"*5": Executes when the detected temperature is under 5 "*6": If the phase of the PF Roller cannot be detected, the SMAP phase detection error occurs. "*7": If the sensor cannot detect the Hopper, the cassette damage error occurs. "*8": If the Front Cover is open, the front cover open error occurs. "*9": If the sensor cannot detect the APG position, the APG error occurs.

C (41oF) by the thermistor on the Printhead.

 Power-on Sequence after Recovering from a Paper Jam Error

Table 1-2. Power-on Sequence after Recovering from a Paper Jam Error

Motor

rotation

CW/

CCW

Operation

Executes No.1 on the power-on sequence (Table 1-1).

1. Detecting remaining paper

1-1.The CR Motor rotates and the CR Unit moves back and forth slowly

once.

Movement of

Components

Motor

rotation

--- ---

ASF

Motor

rotation

1-2.The CR Motor rotates clockwise and the CR Unit moves to the 0-digit

side slowly. At this point, if the CR lock lever, APG lever, and Suction Unit are on the way, it evacuates them.

1-3.The CR Motor rotates and the CR Unit moves back and forth slowly

once.*

CW --- ---

CW/

CCW

Note : On the premise on this table, PG does not change and the Rear ASF does not operate during the sequence. Note *1: At this point, if the output value of the CR Motor is more than the specified value, the paper jam error occurs.

Power-On Sequence 17

--- ---

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1.3 Fatal Error Code List

This section describes the fatal error code and the possible cause for this product.  Printer fatal error list

Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0x60 HP (Home Potion) error

0x61 Deadlock Avoidance error

0x62 Impossible contact detection error

0x63

0x64 PW sensor failure error

0x65 PW sensor detected foreign object error

0x67 APG error

0x69 Option Cassette recovery mode error

0x6A SMAP phase detection error • Misalignment of eccentric correction phase

0x6B PF runaway error

0x6C Option Cassette Connected error • Four optional cassettes or more setting error 0x6D Option Cassette Connected error • Option cassette setting error 0x6E Option Cassette Connected error • Option cassette setting error 0x6F Option Cassette Connected error • Option cassette setting error

0x70 Opt1 ASF excess load error

0x71 Opt1 ASF excess speed error

0x72 Opt1 ASF PID reverse error

Contact error at ink replacement timing (Power-off)

Error name Possible cause

•Paper jam

• Foreign object

• Deformation of the main frame

• Foreign object

• Deformation of the main frame

•Paper jam

• Foreign object

• PW sensor failure

• Deformation of the main frame

•Paper jam

• Foreign object

• Deformation of the main frame

• Defective initial operation

• PW sensor failure

• Main board failure

•Paper jam

• Foreign object

• Deformation of the main frame

• APG motor failure

• APG encoder failure

• Main board failure

• Option cassette board failure

• Main board failure

• PF encoder failure

• Motor driver failure

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

Fatal Error Code List 18

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0x73 Opt1 ASF PID lock error

0x74 Opt1 ASF load position reverse error

0x75 Opt1 ASF load position excess speed error

0x76 Opt1 ASF load position excess load error

0x77 Opt1 LFT PID excess load error

0x78 Opt1 LFT PID excess speed error

0x79 Opt1 LFT PID lock error

0x7A Opt1 LFT PID driving time error

0x7B Opt2 LFT PID driving time error

0x7C Opt3 LFT PID driving time error

0x7D Option Communication error • Main board failure (UART Parity error/ UART FIFO Overflow) 0x7E Emergency stop error • Emergency cover open error 0x7F Inspection mode error ---

0x80 Opt2 ASF PID excess load error

0x81 Opt2 ASF PID excess speed error

Error name Possible cause

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Protection material remains

• Opt1 LFT Motor Failure

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 LFT Motor Failure

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF motor failure

• Opt1 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 LIFT motor failure

• Opt1 LIFT driven mechanism overload (paper j am/foreign object)

• Opt2 LIFT motor failure

• Opt2 LIFT driven mechanism overload (paper j am/foreign object)

• Opt3 LIFT motor failure

• Opt3 LIFT driven mechanism overload (paper j am/foreign object)

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

Fatal Error Code List 19

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0x82 Opt2 ASF PID reverse error

0x83 Opt2 ASF PID lock error

0x84 Opt2 ASF load position reverse error

0x85 Opt2 ASF load position excess load error

0x86 Opt2 ASF load position excess load error

0x87 Opt2 LFT PID excess load error

0x88 Opt2 LFT PID excess speed error

0x89 Opt2 LFT PID lock error

0x8A Ink Leak error

0x8C Opt Communication error

0x8D Factor Error other than printer driver

0x8E Driver mismatch error • An unsupported drive was used. 0x8F EEPROM verify error (by command) ---

0x93 PE sensor failure

0x94 PW sensor light value adjust error

Error name Possible cause

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Protection material remains

• Opt2 LIFT motor failure

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 LIFT motor failure

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 LIFT motor failure

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Ink leak at the ink supply route.

• Printhead failure

• Communication connector (Drawer Connectors) failure

• Cable disconnection

• Main board failure

This error occurs if the printer becomes a fatal error status due to a failure of parts other than the printer such as the scanner or ADF.

• PE sensor failure

• Main board failure

• PW sensor failure

• Main board failure

Fatal Error Code List 20

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0x96 Decompress pump motor drive time error

0x97 Head drive circuit VBS over-voltage error

0x99 IES (Ink End Sensor) process check error • Main board failure

0x9A Circuit error (include blowout of a fuse)

0x9B Transistor temperature error • Main board failure

0x9C X-Hot detect error (pre printing)

0x9D X-Hot detect error (after flushing)

0x9E Head temperature error

0x9F No print inspection mode error ---

0xA0 Opt3 ASF PID excess load error

0xA1 Opt3 ASF PID excess speed error

0xA2 Opt3 ASF PID reverse error

0xA3 Opt3 ASF PID lock error

0xA4 Opt3 ASF load position reverse error

0xA5 Opt3 ASF load position excess speed error

0xA6 Opt3 ASF load position excess load error

Error name Possible cause

• Decompress motor failure

• Main board failure

• Head FFC failure

• Main board failure

• Power board failure

• Printhead failure

• Printhead FFC failure

• Cooling of print head

• Print head failure

• Main board failure

• Cooling of print head

• Print head failure

• Main board failure

• Cooling of print head

• Print head failure

• Main board failure

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

Fatal Error Code List 21

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0xA7 Opt3 LFT PID excess load error

0xA8 Opt3 LFT PID excess speed error

0xA9 Opt3 LFT PID lock error

0xAA Opt1 ASF PID driving time error

0xAB Opt2 ASF PID driving time error

0xAC Opt3 ASF PID driving time error

0xAD Opt1 ASF BS driving time error

0xAE Opt2 ASF BS driving time error

0xAF Opt3 ASF BS driving time error

0xB0

0xB1

0xB2

0xB3

0xB4

0xB5

0xB6

0xB7

Opt Communication error

(Parameter length abnormality)

Opt Communication error

(Sub function code abnormality)

Opt Communication error

(A lot of numbers of optional cassettes)

Opt Communication error

(Parameter abnormality)

Opt Communication error

(Time-out error)

Opt Communication error

(Function code abnormality)

Opt Communication error

(Communication sequence abnormality)

Opt Communication error

(Number of row for optional cassette

Error name Possible cause

abnormality in power supply ON)

• Protection material remains

• Opt3 LFT Motor Failure

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 LFT Motor Failure

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 LFT Motor Failure

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 LIFT driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt1 ASF Motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt2 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt2 ASF motor failure

• Pickup Roller drive mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt3 ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Opt3 ASF motor failure

• Pickup Roller drive mechanism overload (paper jam/foreign object)

• Cable disconnection

• Opt1 ASF motor failure

• Opt1 ASF Drive Board failure

• Opt2 ASF motor failure

• Opt2 ASF Drive Board failure

• Opt3 ASF motor failure

• Opt3 ASF Drive Board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

• Communication connector failure

• Main board failure

Fatal Error Code List 22

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0xB9 Ink device error

0xBA Ink device error

0xC0 CRCM access error

0xC1 CRCM access error

0xC3 Ink device error

0xD1 ASF PID excess load error

0xD2 ASF PID excess speed error

0xD3 ASF PID reverse error

0xD4 ASF PID lock error

0xD5 LFT PID excess load error

0xD7 LFT PID lock error ---

0xD8 ASF load position reverse error

0xD9 ASF load position excess speed error

0xDA ASF load position excess load error

0xDB LFT PID driving time error

Error name Possible cause

• Ink cartridge failure

• CSIC Loose connection

• CSIC Terminal failure

• CR Contact Module failure

• Main board failure

• Ink cartridge failure

• CSIC Loose connection

• CSIC Terminal failure

• CR Contact Module failure

• Main board failure

• CSIC Loose connection

• CSIC Terminal failure

• CR Contact Module failure

• Main board failure

• CSIC Loose connection

• CSIC Terminal failure

• CR Contact Module failure

• Main board failure

• Ink cartridge failure

• CSIC Terminal failure

• CR Contact Module failure

• Main board failure

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ASF motor failure

• Pickup Roller drive mechanism overload (paper jam/foreign object)

• Cable disconnection

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main board failure)

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

•Paper jam

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ASF motor failure

• Pickup Roller (2nd cassette) drive mechanism overload (paper jam / foreign object)

• Cable disconnection

• LFT motor failure

• Cable disconnection

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

•Paper jam

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main board failure)

• ASF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ASF motor failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• Cable disconnection

• Main board failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

Fatal Error Code List 23

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0xDD LFT PID excess speed error

0xDE ASF PID driving time error • Main board failure 0xDF ASF load position driving time error • Main board failure

0xE1 CR PID excess load error

0xE2 CR PID excess speed error

0xE3 CR PID reverse error

0xE4 CR PID lock error

0xE5 CR PID speed fall error

0xE6 APG PID lock error

0xE7 APG PID excess load error

0xE8 CR load position reverse error

0xE9 CR load position excess speed error

0xEA CR load position excess load error

0xEB APG PID driving time error • Main board failure

Error name Possible cause

• Main board failure

• Pickup Roller driven mechanism overload (paper jam/foreign object)

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• CR motor failure

• Carriage overload error (paper jam, foreign object)

• Cable disconnection

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main Board failure)

• Tooth skip of the CR Timing Belt

• Improper tension of the CR Timing Belt

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• Tooth skip of the CR Timing Belt

• Improper tension of the CR Timing Belt

•Paper jam

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• CR motor failure

• Carriage overload error (paper jam, foreign object)

• Cable disconnection

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor Driver failure (Main Board failur e)

• Tooth skip of the CR Timing Belt

• Improper tension of the CR Timing Belt

•Paper jam

• APG encoder failure (contaminated/detached scale, Encoder Board failure)

• APG motor failure

• Cable disconnection

• APG encoder failure (contaminated/detached scale, Encoder Board failure)

• APG motor failure

• Cable disconnection

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• Tooth skip of the CR Timing Belt

• Improper tension of the CR Timing Belt

•Paper jam

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main board failure)

• Tooth skip of the CR Timing Belt

• Improper tension of the CR Timing Belt

• CR Encoder failure (contaminated/detached scale, Encoder Board failure)

• CR motor failure

• Carriage overload error (paper jam, foreign object)

• Cable disconnection

Fatal Error Code List 24

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Table 1-3. Fatal Error List (Printer)

Error type

Printer

Error

code

0xEC APG PID excess speed error

0xED APG PID reverse error

0xEE CR PID driving time error • Main board failure 0xEF CR load position driving time error • Main board failure

0xF1 PF PID excess load error

0xF2 PF PID excess speed error

0xF3 PF PID reverse error

0xF4 PF PID lock error

0xF8 PF load position reverse error

0xF9 PF load position excess speed error

0xFA PF load position excess loa d error

0xFE PF PID driving time error • Main board failure 0xFF PF load position driving time error • Main board failure

Error name Possible cause

• APG encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main board failure)

• Main Board failure

• Motor Driver failure

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• PF motor failure

• PF drive mechanism overload (paper jam, foreign object)

• Cable disconnection

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main Board failure)

• Tooth skip of the PF Timing Belt

• Improper tension of the PF Timing Belt

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Tooth skip of the PF Timing Belt

• Improper tension of the PF Timing Belt

•Paper jam

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• PF motor failure

• PF drive mechanism overload (paper jam, foreign object)

• Cable disconnection

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Tooth skip of the PF Timing Belt

• Improper tension of the PF Timing Belt

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (Main board failure)

• Tooth skip of the PF Timing Belt

• Improper tension of the PF Timing Belt

• PF Encoder failure (contaminated/detached scale, Encoder Board failure)

• PF motor failure

• PF driver mechanism overload (paper jam/foreign object)

• Cable disconnection

Fatal Error Code List 25

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 ADF/Scanner fatal error list (WF-8510/WF-8590 Series only)

Table 1-4. Fatal Error List (ADF/Scanner)

Error type Error code Error name

• ADF Encoder failure (contaminated/detached scale, Encoder Board

0x01 ADF PID excess speed error

0x02 ADF PID reverse error

0x03

0x04 ADF PID acceleration lock detection error

0x05 ADF PID excess load error

0x06 ADF PID driving time error • SCN Main board failure

0x09 ADF BS+ excess speed error

0x0A ADF BS+ reverse error

0x0B ADF BS+ lock error

0x0D ADF BS+ excess load error

0x0E ADF BS+ driving time error • SCN Main board failure

0x10 HP detection error

0x11 Contact detection distance exceeded error

0x12

ADF PID (Proportional Integral Derivative Controller) lock error

Opposite side contact detection distance exceeded error

failure)

• Motor driver failure (SCN Main board failure)

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Paper jam

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• Paper jam

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• Paper jam

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• Paper jam

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (SCN Main board failure)

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Paper jam

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF Motor failure

• ADF drive overload (paper jam, foreign object)

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• ADF drive overload (paper jam, foreign object)

• Cable disconnection

• CIS Unit failure

• Scanner Housing failure

• SCN Main board failure

• CIS Unit failure

• Scanner Housing failure (Including wrong attachment of the origin mark)

• SCN Main Board failure

• Scanner FFC failure / Scanner FFC connection failure

• Scanner Motor failure / Scanner Motor connection failure

• CIS Unit failure

• Scanner housing failure (Including wrong attachment of the origin mark)

• SCN Main board failure

• Scanner FFC failure / Scanner FFC connection failure

• Scanner motor failure / Scanner motor connection failure

Fatal Error Code List 26

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Table 1-4. Fatal Error List (ADF/Scanner)

Error type Error code Error name

• CIS Unit failure

• Scanner Housing failure (Including wrong attachment of the origin mark)

0x13

0x14 Measurement failure error • Scanner drive mechanism was overloaded

0x20 LED light error

0x21 ALD PID excess speed error

0x22 ALD PID reverse error

0x23 ALD PID Lock error

0x24 ALD PID acceleration lock

0x25 ALD PID excess load error

0x26 ALD PID driving time error

0x30

0x31

0x36 Paper jam error

0x41 FB PID excess speed error

0x42 FB PID reverse error

0x43 FB PID lock error

0x44 FB PID acceleration lock

Opposite side wrong contact detection distance error

Option error

MAIN-B connection error

MAIN-A connection error

• SCN Main board failure

• Scanner FFC failure

• Scanner FFC connection failure

• Scanner motor failure

• Scanner motor connection failure

• CIS Unit failure

• SCN Main board failure

•ALD motor failure

• Motor driver failure

• Cable disconnection

•ALD motor failure

• Motor driver failure

• Cable disconnection

•ALD motor failure

• Motor driver failure

• Cable disconnection

•ALD motor failure

• Motor driver failure

• Cable disconnection

•ALD motor failure

• Motor driver failure

• Cable disconnection

•ALD motor failure

• Motor driver failure

• Cable disconnection

• Main Board failure

• Connected error between the Main board and SCN Main Board

• SCN Main Board failure

• Main Board failure

• Scanner FFC connection failure

• Paper jam

• Foreign object

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Paper jam

• Motor driver failure (SCN Main board failure)

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Paper jam

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• ADF drive mechanism overload (assembling failure, lubrication failure)

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• ADF drive mechanism overload (assembling failure, lubrication failure)

• Cable disconnection

Fatal Error Code List 27

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Table 1-4. Fatal Error List (ADF/Scanner)

Error type Error code Error name

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

0x45 FB PID excess load error

0x46 FB PID driving time error • SCN Main board failure

0x49 FB BS+ excess sped error

0x4A FB BS+ reverse error

0x4B FB BS+ lock error

0x4D FB BS+ excess load error

0x4E FB BS+ driving time error • SCN Main board failure 0x51 Automatic judgement fatal error 1 --0x52 Automatic judgement fatal error 2 --0x53 Automatic judgement fatal error 3 --0x54 Automatic judgement fatal error 4 --0x55 Automatic judgement fatal error 5 ---

• ADF motor failure

• ADF drive mechanism overload (assembling failure, lubrication failure)

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Motor driver failure (SCN Main board failure)

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• Paper jam

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF Motor failure

• ADF drive mechanism overload (assembling failure, lubrication failure)

• Cable disconnection

• ADF Encoder failure (contaminated/detached scale, Encoder Board failure)

• ADF motor failure

• ADF drive mechanism overload (assembling failure, lubrication failure)

• Cable disconnection

Table 1-5. Fatal Error List (μSD (PDL))

Error type Error code Error name

0x5F

Match error between Main ROM and μSD ROM

Mismatch of firmware ver. of the main and μSD

Fatal Error Code List 28

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 Inspection mode error list

Table 1-6. Ins pe ction mode error list

Error name Error indication Remedy

Fatal error Fatal Error (Error Code: 0xXX) Refer to " Fatal Error Code List (p18)". Printer failure error Fatal Error (Error Code: 0xXX) Refer to" Fatal Error Code List (p18)". Paper jam error Paper Jam Error Remove the jammed paper, close the cover. No paper error Paper Out Error Set the paper, close the cover. No tray / cassette error Cassette Nothing Set the cassette. Rear cover open error Rear Open Error Close the rear cover. Opt cover open error Opt Cover Open Close the opt cassette cover. Ink case open error Ink Cover Open Error Close the ink cover. Cover open error Cover Open Error Close the cover. Carriage outside error OutSide Carriage Lock the CR Unit. No ink cartridge error Ink Out Error Replace the ink pack. ink cartridge abnormal error Ink Out Error Replace the ink pack. ink cartridge non-genuine error Ink Out Error Replace the ink pack. Initial charge error Ink Out Error Replace the ink pack. ink error Ink Out Error Replace the ink pack. Ink end error Ink Out Error Replace the ink pack. Print error Ink Out Error Replace the ink pack. Maintenance box nothing error Maintenance Box Nothing Error Replace the maintenance box. Maintenance box CSIC error Maintenance Box CSIC Error Replace the maintenance box. Maintenance box full error Maintenance Box Full Error Replace the maintenance box. Double feed error Pap er Piled out Error Remove the jammed paper, close the cover. Fax paper length mismatch error Other Error Set the specified paper. Auto duplex paper length mismatch error Paper Size Error (Duplex) Changes to the paper size of paper a possible duplex printing. Paper mismatch error (logical) Other Error Changes to the kind of paper a possible duplex printing. Duplex printing error Cant Dup Media Set the paper for the duplex printing. Roller Life End error Roller Life End Replace the roller. Cassette failure error Cassette Break Replace the cassette. Memory overflow error Other Error Expand the memory Manual Feed command error Manual Feed Error Changes to the paper Driver mismatch error Other Error

Ink leakage Error Fatal Error 0x8A

Ink Leakage error

Replace Printhead

1.Start the adjust program . 1-1. Ink leak error reset 1-2. Ink flushing.

2.Replace Printhead.

---

Fatal Error Code List 29

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Item Information

Communication start date / time

Year/month/day/hour/minute

Communication type Sending/receiving/polling reception

Communication ID

Sending/polling reception:

• Destination name of speed dial (first 20 characters)

• Telephone number (last 20 characters)

• Destination fax ID (20 characters)

Receiving:

• Destination fax ID (20 characters) Airtime Hour/minute/second Communication pages 0 to 100

Communication result

Common:

Normal/cancel/error code

Sending/polling reception:

No dial tone detected/No fax signal detected/Busy tone detected

1.3.1 FAX Troubleshooting (WF-8510/WF-8590 Series only)

1.3.1.1 FAX Log

When an error related to fax occurs, it is not only indicated on the LCD but also saved as a log file. The error code is recorded in it, and according to this log, the contents of the error can be confirmed.

Table 1-7. FAX Log (1)

Log Name Description Save Destination

Latest log (Last Transaction)

The latest communication log of sending / polling reception Nonvolatile memory

The following information is stored.

Communication log (Fax Log)

Note *: For error codes, see Table 1-9. Error Code List (p.31).

Power failure log (Fax Log)

Note *1:The latest communication log for all destinations are printed in a list form when the sequential broadcast is executed.

*2:The power failure log when the sequential broadcast is being executed is not printed for the destinations to which the

Cancellation is treated as a normal termination, ther efore, if it is cancelled, the latest log is printed when the aut o print s etting is “always print”, and not printed when the setting is “only when an error occurs”. If “only when an error occurs” is selected, the log is printed even when an error occurs for just one destination.

transmission log is already complete then. If the power failure occurs before the scheduled sending time when a broadcast is scheduled, the scheduled sending time is recorded.

The information stored in this log is the same as the communication log. However, since the airtime is “Unknown” in this case, the result of it is recorded as “power failure”.

The communication log is not stored under the following conditions:  When the sending operation is canceled while storing B&W image or waiting for

redialing.

 In the case of a power failure during the operation of sending/polling reception including

waiting status for redial, or during receive operation.

 When the receiving operation is canceled before the fax signal is detected.  If the fax signal is not detected during receiving operation.  If cancelled during the sequential broadcast.

(The log for the destinations of “not dialed yet” or “waiting for re-dial” is not saved except for those of which the communication is complete.)

Nonvolatile memory

Fatal Error Code List 30

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+ 254 hidden pages