100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-F1549
Date: August 4, 2009
_____________________________________________________________
Model: AVR-4310CI
Subject: Correction of the Firmware via DPMS (Denon Product Management
Server).
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) When the Main microcomputer by DPMS is updated, an
unnecessary character might be displayed in the FL Display.
2) The GUI display might become abnormal when entering Menu when the
equipment is connected with the HDMI input and HDMI Monitor is not connected.
3) When the video signal of a specific resolution is scaled and the video signal is
output from the HDMI terminal, the video signal of the resolution to which TV
cannot be displayed might be output.
4) When the AV amplifier is connected with specific TV with the HDMI cable, the
picture might not be correctly displayed.
5) When the voice stream of "DTS-HD High Resolution" is input to the AV
amplifier, the sound might not be emitted.
Solution: We corrected the firmware so that no malfunction occurs.
MODIFICATION:
After initializing the units, please update the firmware via DPMS.
1) Turn off the "Power switch" of unit.
2) Open the door on the front panel.
3) While holding the "△" and "▽" buttons (SYSTEM CONTROL) down
simultaneously, turn the "Power switch" on.
4) The FL Display indicates all digits at interval a second.
5) Turn off the "Power switch" of the unit.
6) Please update the firmware of the unit via DPMS. (Go to item 7-1.)
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
Caution: It is necessary to initialize the unit before the update work begins. The
customer has to initialize their A/V product. Please update the firmware after you
confirm this matter to the customer beforehand.
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) The unit sets the Internet. It wishes waiting for about two minutes until
customer's router ends the setting.
Caution: The update doesn't succeed when the customers set cannot hook up to
the Internet correctly. In this case, please confirm the internet environment of the
customer house. If the customer can receive Internet radio or if the Internet can
be connected this can be used to determine the internet connection status. There
are some problems under the internet environment when the Internet radio can
not be received.
6) Press "MENU" button on the front panel and indicates the GUI menu.
7) Press "CURSOR" button.
8) The GUI indicates, "MANUAL SETUP" > "OPTION SETUP" > "Firmware
Update".
Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please redo again from step 1).
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
9) Select the "Start" on GUI.
10) Press the "ENTER" button.
11) The firmware will start updating.
Caution: When the firmware update starts correctly, the GUI, the audio signal,
etc. stops and everything becomes the update operation.
12) The GUI display disappears, and becomes only FL display.
13) During the updating, the FL Display indicates the procedure of update the
firmware.
Time necessary for update: approximately 7 min.
Caution: The update time might change depending on the situation of the DPMS
server and the speed of the Internet environment of the customer house.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
14) After upgrading, the FL Display indicates below.
15) The unit initializes automatically.
When the unit already updated the latest firmware, the FL Display indicates
following indication.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be able to be received correctly.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
Cautions during the updating operation:
1) Please do not turn off the setting of "DHCP" when you update the unit.
(Initialization is turning on.) Please execute it under the guidance of the IT staff
with computer skills when the setting of "DHCP" is unavoidably turned off by
limiting the electronic environment, and you set IP Address, the subnet mask, the
default gateway, and DNS, etc. for myself. When it makes a mistake in the
setting with "DHCP" turned off, the unit might not operate, and the unit be
damaged in the worst situation. Please do not touch the setting of "DHCP"
except in special circumstances.
2) When the customer use "Netgear router 614 Series" for updating, "uPnP"
have to deactivate in the router.
3) Do not turn off the Power of the unit during the updating operation.
4) If the Display has kept indicating fixed during the updating operation, wait
longer than total updating time. Then, turn off the Power of the unit and start the
updating operation from the beginning again.
5) The unit doesn't break down while updating it when the power supply of the
unit is turned off or the cable of the Internet is pulled out.
6) Please turn off and turn on the power supply when the unit becomes unstable.
7) Please execute initialization when it is not improved. Still, please repair by
service when it is not improved.
Confirming the firmware’s number after upgrading:
After completion of the updating operation, the new version number can be
confirmed by starting up the A/V Receiver according to the following procedure.
With the following operation, the A/V Receiver can be set to the Flash-ROM
Version-Number Confirmation Mode.
Turn the power of the A/V Receiver on, while holding both "STATUS" button and
"RETURN" button on the front panel simultaneously.
Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB,
etc. are indicated on the front panel section in the following order.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
Serial Number Range:
(Last 5-digits)
00001 ~ 03740
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
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