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User’s Manual
CLP 10 01, 2001
CLP 6001, 6002, 6401
CLP 7201e, 7202e
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CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (73/23/EEC)/EN60950
EMC Directive (89/336/EEC)/EN55022 & EN50082-1
"DESIGNED AND MANUFACTURED TO BE EQUIVALENT TO EUROPEAN STANDARD FOR ITE,
EN60950."
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The following symbols are used in this manual.
For the safe operation of your printer, please read the following
important op eration and safety instructions carefully:
1. Read all of these instructions and save them for later reference.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners, thinner, trichloroethylene, benzine, ketone or similar chemicals. Instead use a
damp cloth for cleaning, when the printer is disconnected from the mains supply.
4. Do not use this product near water or where a chemical reaction can occur such as in a
laboratory or where there is a lot of oil, dust, salt or iron particles.
5. Do not place this product on an unstable cart, stand or table. The product may fall,
causing serious damage to the product and people around it.
6. Slots and openings on the cabinet and the back or bottom are provided for ventilation.
7. To ensure reliable operation of the product and to protect it from overheating, do not
block or cover these openings. The openings should never be blocked by placing the
product on a bed, sofa, rug or other similar surface. This product should never be
placed near or over a radiator or heat source. This product should not be placed in a
built-in installation unless proper ventilation is provided.
8. This product should be operated from the type of power source indicated on the marking
label. If you are not sure of the type of power available, consult your dealer or local
power company.
9. This product is equipped with a three-pronged plug, a plug having a third grounding pin.
This plug will only fit into a grounding-type power outlet. This is a safety feature. If you
are unable to insert the plug into the outlet, contact your electrician to replace your
obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
10. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be walked on. Do not pull on the power cord or data cables or keep them under
tension.
11. If an extension cord is used with this product, make sure that the total of the ampere
ratings on the products plugged into the extension cord do not exceed the extens ion cord
ampere rating. Also, make sure that the total of all products plugged into the wall outlet
does not exceed 7.5 amperes for 220-240V outlet.
12. Never push objects of any kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on the product.
WARNING
Indicates a situation which, if not observed and handled
properly, could result in death or serious injury.
CAUTION
Indicates a situation which, if not observed and handled
properly, could result in injury.
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13. Except as explained elsewhere in this manual, don't attempt to s ervice or disassemble
this product yourself. Opening and removing those covers that are marked "Do Not
Remove" may expose you to dangerous voltage points or other risks. Refer all servicing
on those compartments to servic e pers onnel.
14. The mains plug on this equipment must be used to disconnect mains power. Please
ensure that the socket outlet is installed near the equipment and shall be easily
acces sible.
15. Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
a. W hen the power cord or plug is damaged or frayed.
b. If liquid, aerosol chemicals or other chemicals have been spilled into the product.
c. If the product has been exposed to rain or water or excessive humidity.
d. If the product does not operate normally when the operating instructions are
followed. Adjust only those controls that are covered by the operating
instructions since improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to restore the product to
normal operation.
e. If the product has been dropped or knocked or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance, indicating a need for
service.
16. Discard or safely store the plastic packing bag. This bag should be kept away from children.
If the bag is pulled over child’s head, it may cause suffocation.
17. Make sure if you open the top cover, it is opened all the way. If only partially open, the
cover could slam shut, possibly causing injury.
18. When the cover is open, be careful of the corners of cover. They could cause injury.
19. Do not open the printer during printing.
20. Operate the control panel properly. A careless, rough handling may cause problems or
malfunction. Do not use such sharp-edged tool as a ballpoint for operation.
21. If a problem occurs during printing, stop the printer immediately and unplug the power
cord from the outlet.
22. The contents of this manual may be changed without prior notice.
23. Reproduction, transfer, or transmission of the contents of this manual without prior
consent is strictly prohibited.
24. We are not liable for any damage resulting from the use of the information contained
herein, regardless of errors, omissions, or misprints.
25. We are not liable for any problems resulting from the use of optional products and
consumable supplies other than the designated products contained herein.
26. We are not liable for any damage caused by user's erroneous use of the printer and
inadequate environment.
27. Data residing in the printer is temporary. Therefore, all data will be lost if power is
lost. We are not liable for any damage or loss of profits caused by data loss due to
failures, repairs, inspections, etc.
28. Please contact us if there are any mistakes or ambiguities within this manual.
29. If there are missing or incorrectly collated pages in this manual, contact us to obtain
a new manual.
30. Trademarks or registered trademarks of other companies and products are included
in this manual. Citizen acknowledges all trademarks.
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Table of Contents
Chapter 1 – Prin ter Setup............................ ...................... ...................... ...................... ........................ 1
1.1 Confirmation of Carton Contents ........................................................................ 1
1.2 Part Names and Functions ................................................................................. 2
1.3 Connection to Power .......................................................................................... 5
1.4 Connection to a Computer.................................................................................. 5
Chapter 2 – The Control Panel............................. ...................... ...................... .....................................6
2.1 Control Panel ..................................................................................................... 6
2.2 Normal Operating Mode ..................................................................................... 6
2.3 Printer Setup Mode ............................................................................................ 6
2.4 Self-Test Mode And Hex Dump........................................................................... 8
2.5 System Maintenance Mode ................................................................................ 8
2.6 Adjusting the sensors for different media............................................................ 9
2.6 Factory Default Settings ..................................................................................... 9
Chapter 3 – Pap er & Ribbon............................. ...................... ............................... ..............................10
3.1 Media Installation ..............................................................................................10
3.2 Ribbon Installation (CLP 2001, 6001, 6002, 6401).............................................11
3.3 Ribbon Installation (CLP 7201e, 7202e) ............................................................12
3.4 Media Thickness Adjustments ...........................................................................13
3.5 Media Width Adjustments ..................................................................................14
3.6 Ribbon Tension Adjustments (CLP 2001, 6001, 6002, 6401) .............................15
3.7 Ribbon Tension Adjustments (CLP 7201e, 7202e).............................................16
3.8 Adjustable Media Sensor...................................................................................17
Chapter 4 – Troubleshooting .................................... ...................... ...................... ..............................18
4.1 Error Messages .................................................................................................18
4.2 Print Troubleshooting.........................................................................................19
4.5 Interface Troubleshooting ..................................................................................20
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Chapter 1 – Printer Setup
1.1 Confirma tion of Carton Contents
CAUTION
Be careful when moving or carrying the printer and when
taking the printer out of the carton. The printer may caus e
injury or property damage if dropped. Be sur e to grip the
printer housing tightly when taking it out of the carton. Do
not grip the foam or cardboard packaging that may break,
causing the printer to drop.
Depending on the version of printer you have, you should check the following
items are present with your printer :
CLP Model 1001 2001 6001 6002 6401 7201e 7202e
Power Cord 1 unit
Roll Holder 1 unit
Roll Guide 1 unit
Paper Holder 1 pair Not required, not included
Mounting Screws 4 screws Not required, not included
Paper Core 1 unit
User Manuals 1 set
Sample Media 1 pack
Sample Ribbon 1 roll
Cleaning Pen 1 pen
CD ROM Optional – a CD with additional drivers and manuals may be included in
the box
Power cord
Paper core
Sample Media Ribbon Paper Core Cleaning Pen Roll guide
Paper Holder & Screws
User’s manual
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1.2 Part Names and Functions
INSIDE VIEW:
CLP 7201e
CLP 7202e
INSIDE VIEW:
CLP 6001
CLP 6002
CLP 6401
1
5
6
7
3
13
8
4
2
9
14
14
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INSID E VI EW :
CLP 1001
CLP 2001
n
(1) Cover: Opens to allow loading of the
media and ribbon.
(2) Control panel: To set the printer
configuration settings.
(3) Ribbon holder: To attach the source or
unused ribbon (not on CLP 1001)
(4) Ribbon winder: To wind the ribbon after
printing (not on CLP 1001)
(5) Roll holder: Holds the roll of media.
(6) Roll guide: Guides the roll of media. This
is adjusted according to the width of the
media.
(7) Media holder: Holds the roll holder and
media. External bracket on 1001 and
2001.
(8) Open lever: To swing the printhead out of
the way when loading the media or
cleaning the printhead.
(9) Media Width adjustm ent knob
Allows you to adjust for different media
widths using the window. See 14
(10) Media arm
Holds down the media. The adjustable,
movable media sensor inside (CLP 6001,
6401, 7201e) detects the media position.
(11) Media arm open lever
Releases the media arm (not on 1001)
(12) High resolution front sensors
Fixed media sensor (6401,7201e, 7202e)
(13) Offset check window
Allows you to see the printhead pressure
adjustment (see 9 above)
(14) Med ia wi d th adju st ment win d o w
Allows you to see the media with
adjustment (see 9 above)
1
5
6
7
3
13
8
4
2
9
14
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FRONT VIEW
n Control panel
The printer has two LED indicator lights and an LCD screen that
displays printer messages.
1. LEDs : One LED is the power indicator and
the other is the error indicator.
2. LCD: Displays the current printer status,
conf igurati on settings, or an error message.
3. Control keys: The Pause, Feed and Stop keys
are arranged from left to right and are used to
facilitate printer operation. (For details, see
Chapter 2 Control Panel.)
4. Cover hinges: The cover hinges are used to
hold the cover as far as you have opened it.
CONNECTOR LOCATIONS
CLP 1001, 2001, 6001, 6002, 6401 CLP 7201e, 7202e
(1) RS232C serial interface
(2) USB interface (CLP 7201e, 7202e only)
(3) Parallel Interface
(4) Power switch
(5) AC power inlet (for mains power cord)
(6) PCMCIA memory card cover
PCMCIA memory card cover
Hinge
LCD
LEDs
Control keys
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1.3 Connection to Power
CAUTION Always use an AC outlet th at accepts a
three-pr onged plug. Otherwise, static electricity
may be generated and there will be danger of
electric shock.
Connect to an AC outlet as follows:
1 Check that the power switch on the printer is s et to OFF.
2 Connect the connector of the power cord to the power inlet on the printer.
3 Insert the plug of the power cord in the AC outlet.
1.4 Connection to a Computer
An interface cable is necessary for connecting the printer to a computer.
To connect them, proceed as follows:
1 Turn off both power switches of the print er and the computer.
2 Connect the connector of one end of the interface cable to the interface
conn ector at the lower side of the printer and secure it correctly.
3 Connect the connector of the other end of the interface cable to the interface
conn ector on the computer and secure it correctly.
CLP 1001, 2001, 6001, 6002, 6401 CLP 7201e, 7202e
Serial interface
Parallel interface
Serial interface
USB i nterfa ce
Parallel interface
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Chapter 2 – The Control Panel
2.1 Control Panel
The control panel on the front of the printer consists of three control keys
(Pause, Feed and Stop), two LED indicat or lights (Power, Error) and a LCD
message screen. On the left side of the control panel there are three
adjustment controls (paper gap, black line and LCD contrast).
(1) LCD: Displays the current printer status,
configuration settings, or an error message.
(2) LEDs: The green LED indicator shows that
the power is turned on. The red LED lights
when there is an error.
(3) PAUSE key: Temporarily pauses printing.
(4) FEED key: Feeds the media.
(5) STO P key : Stops the printer operating.
(6) Media gap adjustment control: To adjust
the media gap sensor sensitivity. See
section 2.6.
(7) Black mark adjustment control: To ad just
the black mark sensor sensitivity. See
section 2.6.
(8)
LCD contrast adjustment control: To
adjust the LCD contrast if this is faint.
2.2 Normal Operating Mode
When the power is turned on, the pr inter enters normal operating mode. The
control keys function as follows:
n
Pause key:
Temporarily pauses printing. "Pause" is displayed on the LCD
screen. If pressed during printing, printing will stop after the current label is
printed. Press the Pause key again to resume printing.
n Feed key: Advance to the top of the next label. When using continuous
paper, make sure the Sensor selection is set to ContinuP or a Paper error will
result.
n Stop key
With this key, the operator can stop and cancel the current print job.
Pressing the Stop key during printing stops the printing immediately.
Pressing the Stop key again cancels the print job.
2.3 Printer Setup Mode
The print setup mode allows you to change printer operations such as direct
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thermal or thermal transfer printing, tear mode, etc.
To enter the printer setup mode, press and hold down
the Pause key then pres s
the Feed key and release both keys. The functions of the control keys are
described below.
Changes to the printer configuration are stored in “nonvolatile memory”. This
guarantees that the printer configuration is maintained even after the power is
turned off.
n Pause key: Selects the mode.
n Feed key: Selects the mode item.
n Stop key: Saves the selection contents and returns the printer to the
normal operating mode.
The functions indicated by an
♦ character work on the CLP 1001, 2001, 6001, 6002
and 6401 printers. Those with a ● character work on the CLP 7201e and 7202e
printers
LCD Indication Function Description
♦● Direct thermal or thermal transfer
printing
♦ Enable or disable peeler function
♦ Enable or disable cutter function
♦ Enable or disable tear-off function
● “AfterPrint” functions. Set the
oper ation of the printer aft er the
label has been printed.
♦● Select media gap detection method
either “edge” (label gap), reflective
or continuous media
● Set the printhead temperature
● Set the print speed in inches/second
● Set the f eed spee d in inches/second
● Set the back feed speed in inch/sec
● Vertical label position adjustment.
● Horizontal label position adjustment.
● Stop position adjustment
● Settings Lock Off/On. When “on”,
causes the pr inter t o ignore
commands changing the above
values set on the control panel.
Transfer DirectTM
Peel OFF Peel ON
Cut OFF Cut ON
Tear OFF Tear ON
Edge Reflect ContinuP
HeadHeat Heat 01
PrintSpd
Feed Spd
Back Spd
Vert Adj
AfterPrt PeelWait AutoCut
TearBar NoAction
Heat 30
PSpeed 2
PSpeed 7
FSpeed 2
FSpeed 7
BSpeed 2 BSpeed 7
V-2.00in V+2.00in
HorizAdj
H-2.00in H+2.00in
StopPos
S-2.00in S+2.00in
SetLckOF
SetLckON
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2.4 Self-Test Mode And Hex Dump
The print er enters the self-test
mode when the Feed key is
pressed and held down while
turning the print er on.
If the Feed key is held down
for more than four seconds,
the printer assumes
continuous media is installed.
The print er performs a
two-page self-test print then
enters the Hex Dump or Data
Dump mode (prints out the
communication data by ASCII
code).
The printer returns to the
normal operating mode only
when the power is turned off.
2.5 System Maintenanc e Mode
The printer enters the system maintenance mode when the Pause, Feed and
Stop keys are pressed and held down simultaneously while turning the printer on.
The print er enters the communication parameter setting, system setups and
paper gap and black line sensor sensitivity adjusting mode.
The mode is selected with the Pause key and the mode item is selected with the
Feed key. Changing of t he contents is executed as soon as they are displayed
on the screen. Pressing the Stop key returns th e printer to the normal operatin g
mode.
LCD Indication Function Description
Select baud rate between 38,400
bps down t o 300 bps.
Select 8 or 7 data bits
Select Native Off or Native On
mode.
Select distance of media sensor
relative to the printhead position.
Select between standard command
set, AS400 mode or raster mode.
Select between fixed media and
adjustable sensor when installed.
See through or black line sensor
checking mode. See Section 2.6
9600bps 19200bps
8 bits 7 bits
NativeOF NativeON
fVirtual fReal
Cmnd STD Cmnd AS4 Cmnd RST
38400bps
PE x.xxV BL x.xxV
AjSensOF AjSensOn
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PE 3.05v
S/I Init
S Maint
BL 3.05v
2.6 Adjusting the sensors for different media
The voltage setting mode, part of the system setting mode, is used to correctly
adjust the see-through or black line sensors for the particular type of media being
used in the printer. The ideal voltage is between 3.0v and 3.3v for both the PE
(p
aper end or gap) and BL (black line) modes.
Adjustment procedure for label paper (with label gap):
1 Remove a label from the backing paper (liner) and set the liner ONLY under
the m edia sensor (see section 3.4).
2 Adjust the paper gap value on the control panel to a value
between 3.0 volts and 3.3 volts. Adjustment is made using
the upper adjuster on the control panel. See section 2.1
Adjustment procedure for media with a black line on the reverse side:
1 Set the unmarked part of the media – the area without the black line - under
the m edia sensor (see section 3.4).
2 Adjust the black line value on the control panel to a value
between 3.0 volts and 3.3 volts. Adjustment is made using
the middle adjuster on the control panel. See section 2.1
2.6 Factory Default Settings
To return the print to Factory Default settings, press and hold down the Pause,
Feed and Stop keys simultaneously for more than four seconds whilst turning on
the power.
The display will first show “S Maint”
You must keep the buttons held down until the LCD displays the
message “S/I Init”
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Chapter 3 – Paper & Ribbon
3.1 Media Installation
CAUTION
Take care not to trap lose clothing in the mechanism of the
printer when it is closed!
The printer is designed for easy loading of paper and ribbon. However, here is a
detailed guide f or f irst-time users:
1 Push down the open lever ①
to release the print head and
lift it out of the way
2 Push down the sensor arm
lever ③ to mov e the sensor
arm ② out of the way (not
present on the CLP 1001)
3 Slide the black plastic media
guide ⑤ over the media
support bar ④ and insert the
support bar through the roll of
media being installed.
4 Rest t he media support bar in
to the paper holder ⑥ and
slide the roll guide ⑤ to the
width of the roll paper. The
paper roll should be pushed
agai nst the side near est the top cover hinges ⑥*, but should still be free to
move easily.
5 Place the media on the main printer chassis, with the left side of the media
against the fixed paper guide ⑧. Slide the small moving paper guide ⑦ to
maintain the correct media width s lightly in
cont act the right edge of the media so that
the paper does not skew.
6 Push down the sensor arm ② until the lever
hook is locked (not CLP 1001).
7 Roughly align the leading edge of the paper
with the tear -off plate ⑨.
8 Close the top mechanism by pressing down
the r ibbon beari ng flat ⑩ to close the pr int
head. The mechanism will lock closed.
9 Close the cover.
10 Turn on the power to the printer. The LCD
screen on the control panel will display "On
line." Press the Feed key. The paper will
advance to the next label and stop there.
⑤
④
⑥
③
⑦
⑨
Notch for
⑧
Roll paper
⑥
Roll
⑤
④
⑥
③
②
⑩
①
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3.2 Ribbon Installation (CLP 2001, 6001, 6002, 6401)
CAUTION Be careful of the edges of the plat es so injury or
property damage is possible.
After opening the cover, install the ribbon as follows:
1 Push down the open lever ① to move the print head out of the way.
2 Insert the ribbon shaft ⑪ in the roll ribbon so that it is in its deepest position.
Then set it in the ribbon holder as shown in the figure.
3 Insert the ribbon shaft ⑫ in the pa per core ⑬ so that it is in its deepest
position. Then set it in the ribbon winder as shown in the figure.
4 Stick the top end of the ribbon to the paper core with adhesive tape. Turn
the ribbon winder in the direction ribbon winding to remove slackness and
wrinkles from the ribbon.
5 Press down the ribbon bearing f lat ⑩ to close the print head.
The open lever hook will lock.
6 Close the cover.
7 Turn on the power to the printer. The LCD screen on the control panel will
display "On line." Press the Feed key. The paper will advance to the next
label and stop there.
After installing the ribbon, you may need to make some adjustments to the ribbon tension
settings. Please refer to section 3.6 for more details.
①
⑪
Ribbon
⑫
⑬
Print head opened
Roll paper
Ribbon
Direction of ribbon winding
Completion of setting paper and ribbon
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3.3 Ribbon Installation (CLP 7201e, 7202e)
CAUTION Be careful of the edges of the plates so injury or
property damage is possible.
After opening the cover, install the ribbon as follows:
1 Push down the head open lever to move the print
head out of the way.
2 Insert the ribbon shaft in the roll ribbon so
that it is in its deepest position.
3 Set it in the ribbon h older as shown in the
figure.
4 Pull the ribbon from under the transfer
mechanism to the ribbon winding side.
5 Insert the ribbon shaft in the paper core so that it
is in its deepest position. Then set it in the
ribbon winder as shown in the figure.
6 Stick the top end of the ribbon to the paper core
with adhesive tape. Turn the ribbon winder in
the directi on ribbon winding to remove slackness
and wrinkles from the ribbon.
NOTE: the CLP 7201e and CLP 7202e destination (used) ribbon winds in the
opposite direction to the CLP 1001, 2001 and 6000 series.
7 Close the mechanis m and press down the green plastic to lock the
mechanism, then close the cover.
8 Turn on the power to the printer. The LCD screen on the control panel will
display "On line." Press the Feed key. The paper will advance to the next
label and stop there.
For specialist ribbons, adjustments to the auto-tensioning system may be necessary.
Please refer to section 3.7 for more details.
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3.4 Media Thickness Adjustments
CAUTION
Ensure the print head adjustments are made correctly
according to the type of media (thickness & width).
Incorrect adjustments can cause failure of the print
head.
The offset adjustment screw allows you to adjust the printer depending on the
thicknes s of media being used.
The relationship between the offset adjustment screw and the print head
heating elem ent is shown below:
Offset verification window
Offset adjustment screw (M3)
a) Print head position for labels (regular media)
Offset verification window
b) Print head position for tags or card (thicker media)
Heating element
Heating element
Offset adjustment
screw
Offset verification window
a
b
Offset adjustment
screw
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3.5 Media Width Adjustments
CAUTION Ensure the print head adjustments are made correctly
according t o the type of media (thickness & width).
Inc orr ect adjustments can cause failur e of the pr int
head.
Adjustments may be needed if paper with different width is used. Print
darkness is affected by the amount of pressure on the print head so it must
be adjusted with the head pressure adjustment screw if necessary.
The pressure on the right side of the print head, viewed from the front panel,
is adjusted by turning the head pressure adjustment screw. Turning the
screw clockwise decreases t he pressure, and turning the screw
counterclockwise increases the pressure.
Nor mally, the pressure on the left and right sides of the print head has
already been adjusted to equal loads at the factory. The check marks are
located under the upper frame window.
Adjustments are needed in the following cases:
1) When print on the left side is too light, turn the head pressure adjustment
scr ew clockwise.
2) When print on the right side is too light, turn the head pressure
adjustment screw counterclockwise.
3) When paper of smaller width is used:
In this case, the contact between t he print head and the platen becomes
large, so the motor will have a heavy load and the print head may scrape
the platen. To avoid this, t urn the head pressur e adjust ment screw
clockwise to decrease the pressure on the right side of the print head.
Ver if ica ti on
window
Paper widt h Right head
press ure
1 inch
0 kgf
2 inche s
0.5 kgf
3 inche s
1 kgf
4 inche s
2.4 kgf
Used for adjustments whe n
ribbon wrinkles or skew s with
paper width of 4 inches
Factory setting
Head pressure adjust-screw
Upper frame window
Note: These values are just for reference.
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3.6 Ribbon Tension Adjustments (CLP 2001, 6001, 6002, 6401)
When the ribbon slips or wrinkles during printing, adjust the ribbon tension. The
printer has already been factory set with the ribbon width of 114 mm. When
using ribbon with a different width, adjust it accordi ng to the following procedur e:
a) Hold the ribbon roll with one hand so that it does not turn.
b) Slightly push the knob toward the ribbon roll with the other hand and rotate
the knob until the stopper comes to the desired position.
c) Gradually release the knob so that the stopper fits in the groove on the knob.
Set values to each ribbon width:
Ribbon width
Ribbon winding
section
Ribbon feed
section
Tension
Adjustment when ribbon slips 5 5 Mild
25.4 mm (1 in) 4 4
50.8 mm (2 in) 3 3
76.2 mm (3 in) 2 2
101.6 mm (4 in): factory setting 1 1 Strong
d) After printing, check for ribbon wrinkle or sli ppage. If it occurs, adjust it
further according to the following procedur e:
(1) When the ribbon wr inkles
, the tension on the ribbon winding section
should be increased
.
(2) When the ribbon slips
, the tension on the ribbon feed section should
be decreased
. If the problem is not resolved even when the tension
on the ribbon feed section is set to 3, the tension on the ribbon
winding section should be increased.
If ribbon problems are not resolved, consult our service personnel.
Ribbon feed section
Ribbon winding section
Variable knob
Mild
Mild
Str ong
Strong
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3.7 Ribbon Tension Adjustments (CLP 7201e, 7202e)
The CLP 7201e and 7202e feature an automatic ribbon tensioning system to keep
even tension during a print run.
If you recei ve a “Ribbon
Out” error message during
normal operation, you may
need to adjust the
tensioning system.
With some specialist
ribbons and occasionally
with narrow width ribbons,
the base level of the ribbon
tensioning system may
need to be adjusted.
Eas y- t o-sli p ribbon a n d media
Set the feeding section tension adjuster to the
LOW position.
Especially-easy-to-slip ribbon and media
Should the “Ribbon Out” error still occur, set the
feeding section adjuster to the
SUPER LOW
position.
When ribbon is broken during printing
The ribbon may be broken if it is narrow in width
and printhead heat temperature is high. In that
case, set the mark on the feeding section to
SUPER LOW and set the mar k on the winding
section to LOW by turning the adjust-knob and
adjust-screw respectively.
Note:
If the problem is still not resolved, please
contact our service personnel.
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3.8 Adjustable Media Sensor
The adjustable media sensor is standard on the CLP 6001, 6401 and 7201e
models. It can be fitted as an option to all other models.
If the printer has both a fixed sensor and an adjustable sensor install ed,
remember to select the “AjSensON” settin g in the control panel. See section 2.5
for more details.
The location of the media sensor is shown by th e yellow position mark. This can
be moved from left to right using the adjustment knob. Moving the adjustment
knob will cause a click for each position change.
Remember to set the voltage levels for the new type of media as described
elsewhere in this manual.
If the printer has both a fixed sensor and an adjustable sensor install ed,
remember to select the “AjSensON” settin g in the control panel. See section 2.5
for more details.
Adjust-knob
Mark ( Yellow) Guide rail upper
37.7 70.6
192.4
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Chapter 4 – Troubleshooting
4.1 Error Messages
When there is a pr oblem with the printer, a buzzer sounds, and the error lamp on
the control panel lights and an error message is displayed on the LCD screen.
Some of the most common errors and corrective actions are shown below.
LCD Message Description Corrective actions
Head Err Abnormal head
resistance value
The head has been damaged - contact Citizen’s
service department for a replacement printhead.
Perform a self-test to see where the head is
damage. You can cancel this error by pressing
the STOP key although printing is affected.
OverFlow
S/I Err
HostBusy
T.D.Full
Serial Interface
Problem
Check the details and clear with the Stop key.
You may need to change your cable or
computer settings to match those of the printer.
This generally requires someone with good
technical knowledge of communication systems
Pause Pause key pressed or
pause command
received.
Press the Pause key once again to resume
printing. If the Stop key is pressed, the stored
printing contents will be lost and "on line" will
turn on.
HeadOpen Mechanism head
open
Close the mechanism head.
PaperEnd
PaperErr
M Comand
Paper out or paper
end or a problem with
feeding the media
such as the printer
cannot detect the end
of the media.
Install the paper or check for mis-feed.
Correct the faulty setting of the paper detection
(paper gap, black line, continuous paper).
Correct the faulty parameter for paper (max.
length, continuous paper).
Some settings can be adjusted on the printer
but it is more likely the changes must be made
on the host computer.
RibonOut Ribbon end or
incorrect tension
adjustments
Install the ribbon and check it is winding in the
correct direction.
On a 7201e and 7202e, check for the correct
base ribbon tension adjustment (section 3.7)
In direct-thermal, ensure the ribbon is disabled.
Cut Err
Auto-cutter
abnormality (such as
poor engagement)
Very carefully check and clear a jam in the
autocutter option. If this can't be cleared, turn
off the power and remove foreign matter from
the auto-cutter.
If this recurs, contact Citizen service persons.
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4.2 Print Troubleshooting
Switch on the printer whilst holding down the FEED key until “PrntTest” is displayed. A
sample output is printed on page 2.
Problem Cause and remedy
Missing lines
(vertical lines)
Print head is damaged. Contact the Citizen service
personal to obtain a replacement
and install as required.
Print head is dirty. Check the print head
heat-generation body for dirt. If
it's dirty, wipe the surface of the
print head elements with the head
cleaning pen provided.
Dropouts (light
patches)
Platen roller is dirty. Remove dirt or label or tape scraps
stuck to the platen roller. If they
cannot be removed, contact our
service personnel.
Printing is too
light or too dark
on on e side of
the self-t est
Media width adjustment
is not set correctly.
Refer to section 3.5 for more
details about adjusting the
media width sett ings.
Incorrect head pressure
adjustments
Change to the recommended type
after checking the ink ribbon and
paper maker and identification
number.
Ink ribbon and paper are
not the recommended
type.
Obtain matched ink and ribbon and
adj ust printer parameters
accordingly.
Incorrect head heat
setting
Check the heat level in the
softwar e and adjust it as
necessary.
Print is too light
or too dark
overall
Incorrect direct-thermal
or thermal transfer
setting.
Check wheth er the printer is set for
dir ect-thermal or thermal-transfer
printing and change it as
necessary.
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4.3 Interface Troubleshooting
Any interfacing problems can generally be fixed by simply double checking that the
interface connectors are in the correct sockets and securely fastened.
However, for serial interfaces, we recommend the use of Citizen’s standard RS232C
serial cable for correct operation of your printer. In case of interface errors, initially
you should replace the interface cable with a known good cable before contacting our
service personnel.
Details of Citizen’s rec ommended serial cables are shown below:
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