Brother is a registered trademark of Brother Industries, Ltd.
Apple and LaserWriter are registered trademarks, and TrueType is a trademark
of Apple Computer, Inc.
Centronics is a trademark of Genicom Corporation.
EPSON is a registered trademark, and FX-850 and FX-80 are trademarks of
Seiko Epson Corporation.
Hewlett-Packard, HP and PCL are registered trademarks, and HP LaserJet 4, HP
LaserJet Plus, HP LaserJet II, HP LaserJet IID, HP LaserJet IIID, HP-GL, HPGL/2, and Bi-Tronics are trademarks of Hewlett-Packard Company.
IBM, Proprinter XL, Proprinter, and IBM/PC are registered trademarks of
International Business Machines Corporation.
Intellifont is a registered trademark of AGFA Corporation, a division of Miles,
Inc.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows is a registered trademark of Microsoft in the U.S. and other countries.
PostScript is a registered trademark of Adobe Systems Incorporated.
All other brand and product names mentioned in this user’s guide are registered
trademarks or trademarks of respective companies.
Compilation and Publication
Under the supervision of Brother Industries Ltd., this manual has been compiled
and published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to
change without notice.
Brother reserves the right to make changes without notice in the specifications
and materials contained herein and shall not be responsible for any damages
(including consequential) caused by reliance on the materials presented,
including but not limited to typographical and other errors relating to the
publication.
If for any reason you must ship your Printer, carefully package the Printer to avoid any
damage during transit. It is recommended that you save and use the original packaging.
The Printer should also be adequately insured with the carrier.
✓WARNING
When shipping the Printer, the TONER CARTRIDGE must be removed from the Printer.
Failure to remove the Toner Cartridge during shipping, will cause severe damage to
the Printer and will VOID THE WARRANTY.
II
Laser Printer
HL-960 Series
USER’S GUIDE
(For USA & CANADA Only)
For technical and operational assistance, please call:
In USA1-800-276-7746 (outside California)
714-859-9700 (within California)
In Canada1-800-361-6466
If you have comments or suggestions, please write us at:
In USAPrinter Customer Support
Brother International Corporation
15 Musick
Irvine, CA 92718
In CanadaBrother International Corporation, Ltd.
1, Rue Hôtel De Ville
Dollard-des-Ormeaux P.Q.
Canada H9B3H6
BBS
For downloading drivers from our Bulletin Board Service, call 1714-859-2610. Please logon to our BBS with your first name, last
name and a four digit number for your password. Our BBS
supports modem speeds up to 14,400, 8 bits no parity, 1 stop bit.
DEALERS/SERVICE CENTERS
For the name of an authorized dealer or service center, call 1800-284-4357.
i
Definitions of Warnings, Cautions, and Notes
The following conventions are used in this User’s Guide:
Warning
Indicates warnings that must be observed to prevent possible
personal injury.
☛ Caution
Indicates cautions that must be observed to use the printer properly or
prevent damage to the printer.
✒ Note
Indicates notes and useful tips to remember when using the printer.
To Use the Printer Safely
Warning
The fixing roller is extremely hot during operation. Remove the
paper carefully.
ii
TABLE OF CONTENTS
TABLE OF CONTENTS
IMPORTANT INFORMATION: REGULATIONS........................ix
Federal Communications Commission Compliance Notice
(For U.S.A. only)
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following
measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
REGULATIONS
Important – About the Interface Cable
This printer has been certified to comply with FCC standards, which are
applied to the U.S.A. only. A shielded interface cable should be used
according to FCC 15.27(C). In addition, a grounded plug should be
plugged into a grounded AC outlet after checking the rating of the local
power supply for the printer to operate properly and safely.
☛ Caution
Changes or modifications not expressly approved by Brother Industries,
Ltd. could void the user’s authority to operate the equipment.
ix
USER’S GUIDE
Canadian Department of Communications Compliance
Statement (For Canada only)
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the interference- causing
equipment standard entitled “Digital Apparatus”, ICES-003 of the
Department of Communications.
Avis de conformité aux normes du ministère des
Communications du Canada (Pour Canada Seul)
Cet appareil numérique respecte les limites de bruits radioélectriques
applicables aux appareils numériques de Classe B prescrites dans la
norme sur le matériel brouilleur : “Appareils Numériques”, NMB-003
édictée par le ministère des Communications.
Laser Safety (110-120 V model only)
This printer is certified as a Class I laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation
Performance Standard according to the Radiation Control for Health and
Safety Act of 1968. This means that the printer does not produce
hazardous laser radiation.
Since radiation emitted inside the printer is completely confined within
protective housings and external covers, the laser beam cannot escape
from the machine during any phase of user operation.
CDRH Regulations (110-120 V model only)
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration (FDA) implemented regulations for laser
products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for
products marketed in the United States. The label shown on the back of
the printer indicates compliance with the CDRH regulations and must
be attached to laser products marketed in the United States.
MANUF ACTURED:
BROTHER INDUSTRIES, LTD.
15-1 Naeshiro-cho Mizuho-ku Nagoya, 467 Japan
This product complies with FDA radiation performance standards, 21
CFR chapter 1 subchapter J.
x
☛ Caution:Use of controls, adjustments or performance of
procedures other than those specified in this manual
may result in hazardous radiation exposure.
DECLARATION OF CONFORMITY (EUROPE)
We,Brother International Europe Ltd.,
Brother House 1 tame Street, Guide Bridge,
Audenshaw, Manchester M34 5JE, UK.
declare that this product is in conformity with the following normative
documents:
Safety:EN 60950,EN 60825
EMC:EN 55022 Class B, EN 50082-1
following the provisions of the Low Voltage Directive 73/23/EEC and
the Electromagnetic Compatibility Directive 89/336/EEC (as amended
by 91/263/EEC and 92/31/EEC).
Manufacture at the following facilities is carried out under a Quality
System which is registered by BSI Quality Assurance and JQA Quality
Assurance.
Brother International Europe Ltd.
European Development and Technical Services Division
xi
USER’S GUIDE
IEC 825 (220-240 V model only)
This printer is a Class 1 laser product as defined in IEC 825
specifications. The label shown below is attached in countries where
required.
This printer has a Class 3B Laser Diode which emits invisible laser
radiation in the Scanner Unit. The Scanner Unit should not be opened
under any circumstances.
☛ Caution:Use of controls, adjustments or performance of
The following caution label is attached on the cover of the scanner unit.
procedures other than those specified in this manual
may result in hazardous radiation exposure.
For Finland and Sweden
xii
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
☛ Varoitus! Laitteen käyttäminen muulla kuin tässä käyttöohjeessa
mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1
ylittävälle näkymättömälle lasersäteilylle.
Varning – Om apparaten används på annat sätt än i denna
Bruksanvisning specificerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
For Your Safety
To ensure safe operation the three-pin plug supplied must be inserted
only into a standard three-pin power point which is effectively grounded
through the normal household wiring.
Extension cords used with the equipment must be three-conductor and
be correctly wired to provide connection to ground. Incorrectly wired
extension cords are a major cause of fatalities.
The fact that the equipment operates satisfactorily does not imply that
the power is grounded and that the installation is completely safe. For
your safety, if in any doubt about the effective grounding of the power,
consult a qualified electrician.
Wiring Information (For U.K. only)
If the mains plug supplied with this printer is not suitable for your
socket outlet, remove the plug from the mains cord and fit an
appropriate three pin plug. If the replacement plug is intended to take a
fuse then fit the same rating fuse as the original.
REGULATIONS
Important
If a moulded plug is severed from the mains cord then it should be
destroyed because a plug with cut wires is dangerous if engaged in a
live socket outlet. Do not leave it where a child might find it!
In the event of replacing the plug fuse, fit a fuse approved by ASTA to
BS1362 with the same rating as the original fuse.
Always replace the fuse cover. Never use a plug with the cover omitted.
WARNING - THIS PRINTER MUST BE EARTHED
The wires in the mains cord are coloured in accordance with the
following code :
GREEN AND YELLOW: EARTH
BLUE : NEUTRAL
BROWN: LIVE
The colours of the wires in the mains lead of this printer may not
correspond with the coloured markings identifying the terminals in your
plug.
xiii
USER’S GUIDE
If you need to fit a different plug, proceed as follows.
Remove a length of the cord outer sheath, taking care not to damage the
coloured insulation of the wires inside.
Cut each of the three wires to the appropriate length. If the construction
of the plug permits, leave the green and yellow wire longer than the
others so that, in the event that the cord is pulled out of the plug, the
green and yellow wire will be the last to disconnect.
Remove a short section of the coloured insulation to expose the wires.
The wire which is coloured green and yellow must be connected to the
terminal in the plug which is marked with the letter “E” or by the safety
earth symbol
, or coloured green or green and yellow.
The wire which is coloured blue must be connected to the terminal
which is marked with the letter “N” or coloured black or blue.
The wire which is coloured brown must be connected to the terminal
which is marked with the letter “L” or coloured red or brown.
The outer sheath of the cord must be secured inside the plug. The coloured wires should
not hang out of the plug.
xiv
CHAPTER 1
GENERAL
ABOUT THIS MANUAL
This manual acts as your guide to the setup and operation of your printer
and covers the following topics:
CHAPTER 1 GENERAL provides an overview of the printer. Read this
chapter first to get familiar with the printer.
CHAPTER 2 GETTING STARTED gives you general information
about this printer. Be sure to read this chapter before you use the printer.
CHAPTER 3 BEFORE WORKING WITH THE PRINTER gives
you important information on the printer setup to work with your
computer and software. Be sure to read this chapter before you work
with the printer.
CHAPTER 1 GENERAL
CHAPTER 4 CONTROL PANEL details the functions of the panel
switches and lamps. (Disk)
CHAPTER 5 OPTIONS describes the optional accessories for this
printer. (Disk)
CHAPTER 6 MAINTENANCE provides guidance on how to maintain
your printer (Disk)
CHAPTER 7 TROUBLESHOOTING helps you troubleshoot the
printer in case of problems.
APPENDICES contain detailed technical information on the printer as
well as the character sets and a quick reference guide to the printer
control commands.(Disk)
INDEX provides an alphabetical list of the contents of this manual and
the floppy disk supplied with the printer.
1–1
USER’S GUIDE
✒ Notes
When you read this user’s guide, note the following:
• Chapters 4, 5, 6 and the Appendices of this User’s Guide are on the
floppy disk provided with this printer. Read ABOUT CHAPTERS
ON THE FLOPPY DISK (See page 1-3) carefully before you print
out the additional chapters included on the floppy disk.
• This user’s guide contains instructions or steps to teach you various
operations of the printer. Remember that the instructions start with
the factory settings, particularly in Chapter 2 and Chapter 3. If you
change the settings, particularly the emulation mode, the display
messages change accordingly.
• The paper size has been factory set to letter or A4, depending upon
the final destination of the printer. Some display messages appear
differently in accordance with this setting.
1–2
ABOUT CHAPTERS ON THE FLOPPY DISK
■ The floppy disk provided with this printer contains Chapters 4, 5, 6,
and the Appendices of this User’s Guide. Follow the steps below to
install and print out the sections you need to see.
1. Set up your printer referring to CHAPTER 2 GETTING STARTED.
CHAPTER 1 GENERAL
2. Start your computer and MS-DOS
®
or Microsoft®-Windows
®
version 3.1.
3. Insert the printer User’s Guide floppy disk into the floppy disk drive
A of your computer. It is assumed that A: is your floppy disk drive in
this description.
4. Install the Disk Manual into your computer.
(for DOS user)
Type A:\INSTALL and press ENTER key.
Follow the messages on the screen.
(for Windows user)
Choose the RUN command from the FILE menu in the Program
Manager.
Type A:\SETUP and press the ENTER key.
■ Once you installed the Disk Manual into your computer, follow the
steps below to print out the sections you need to see.
Print chapters on the Disk Manual.
(for DOS user)
Type HL960 and press ENTER key. You do not need to choose disk
drive nor directory.
Follow the messages on the screen.
(for Windows user)
Double-click the HL960 Series group icon (sign on the screen) and
then the Disk Manual icon.
Follow the messages on the screen.
✒ Notes
• You will need a minimum of 6 MB free area on your hard disk drive
in order to print any sections of the User's Guide.
• Use A4 or letter size paper for printing.
1–3
USER’S GUIDE
ABOUT THIS PRINTER
Features
This printer has the following standard features. When you need more
information on how to use a particular feature, turn to the page indicated
at the end of the paragraph.
High Speed and Quiet Laser Printing
This printer uses electrophotography technology by laser beam scanning
so that it can print at a speed of 12 pages per minute. The controller
utilizes a high speed 32-bit RISC microprocessor and special hardware
chips. The quiet printing will not bother you working in your office or at
home: max. 49 dB A (printing)/40 dB A (stand-by).
Resolution of 600 DPI
This printer uses a print engine with a resolution of 600 dots per inch
(dpi). As compared with a 300-dpi engine, the quality of the output is far
superior. See page 4-26. By utilizing the 300-dpi mode, the printer can
print 300-dpi data, if necessary.
1–4
Maintenance-Free Toner Cartridge
A toner cartridge can print up to 6,000 single-sided pages. The one
piece, easy-to-replace toner cartridge does not require difficult
maintenance. Just install it. See 2-7.
CHAPTER 1 GENERAL
Universal Paper Cassette and Manual Loading
This printer loads paper automatically from the paper cassette. Since the
paper cassette is a universal type, a number of different sizes of paper
can be used. Even envelopes can be loaded from the multi-purpose tray
and the upper paper cassette. In addition, the multi-purpose tray allows
you to load paper sheet by sheet. See 3-15 for auto loading and 3-16 for
manual loading.
Two Interfaces
This printer has a high speed bi-directional parallel interface and an RS232C serial interface.
If your application software supports the bi-directional parallel interface,
you can monitor the printer status. It is fully compatible with the
industry-standard bi-directional parallel interface. See page 2-17.
The RS-232C serial interface is an industry standard so that you can
connect it to any computer using a standard serial cable. See page 2-17.
Automatic Interface Selection
This printer can automatically select the bi-directional parallel or RS232C serial, interface depending on the interface port through which it
receives data. With this feature, the printer can be connected to more
than one computer. See page 3-5.
Four Emulation Modes
This printer can emulate the Hewlett-Packard
®
laser printer-LaserJet 4
(PCL® 5e) printer, the industry-standard HP-GL™ plotter as well as
EPSON
®
FX-850™, and IBM® Proprinter XL® printers. You can print
with all application programs that support one of these printers. See page
3-1.
1–5
USER’S GUIDE
Automatic Emulation Selection
This printer can automatically select the printer emulation mode
depending on the print commands it receives from the computer
software. With this feature, many users can share the printer on a
network. See page 3-3.
Data Compression Technology
This printer can internally compress the received graphics and font data
in its memory so that it can print larger graphics and more fonts without
additional memory.
Memory Expansion
This printer has 2-Mbyte of RAM as standard. It can be expanded up to
26 Mbytes. When you select duplex mode with an optional duplex unit
installed, the memory should be expanded by 8Mbytes (10Mbytes in
total) or more to enjoy 600-dpi duplex printing. See pages 4-26 and 5-6.
19 Scalable and 10 Bitmapped Fonts
This printer has the following scalable fonts and bitmapped fonts. The
fonts that can be used vary according to the current emulation mode.
■ HP LaserJet 4, EPSON FX-850, and IBM Proprinter XL Modes See
Since TrueType compatible fonts are resident in this printer, the printer
can print them with Microsoft Windows version 3.1 and higher at a high
speed without downloading them. Because the printer has a TrueType
Font rasterizer, it can rasterize fonts at a high speed.
Bar Code Print
This printer can print the following 11 types of bar codes:
• Code 39 • UPC-E
• Interleaved 2 of 5 • Codabar
• EAN-8 • US-PostNet
• EAN-13 • ISBN
• UPC-A • Code 128
• EAN-128
CCITT G3/G4
Since this printer supports the CCITT G3/G4 format in addition to HPcompatible formats, it can quickly receive and print data compressed in
this format.
Lock Panel
If the panel switch settings have been changed, the printer may not work
as you expect. You can lock your settings to prevent changes from being
made. See page 4-37.
Power Save Mode
This printer has a power saving mode. As laser printers consume power
to keep the fixing assembly at a high temperature, this feature can save
electricity when the printer is on but not being used. The factory setting
of the Power Save mode is ON that complies with EPA Energy Star new
specification. Compared with conventional laser printers, this printer
consumes less power even when the power saving mode is turned off.
See page 4-64.
1–7
USER’S GUIDE
Reprint Function
You can reprint the last page printed with a touch of a panel switch
which allows reprinting without sending the data again from the
computer. See page 4-56.
Flash Memory Card and HDD Card
You can store fonts, macros, logos, and other print data in a commercial
PCMCIA-compatible flash memory card or HDD card that is installed in
the upper card slot of this printer. See pages 4-29 and 5-2.
Saving User Settings
You can operate the printer differently from other users with your own
panel switch settings. Two sets of user settings can be stored. See page
4-42.
1–8
Options
CHAPTER 1 GENERAL
The following options are available for this printer:
Lower Tray Unit
A lower tray unit expands the paper source capacity. You can load extra
paper and switch between the upper and lower paper sources
automatically. See page 5-1.
Duplex Unit
A duplex unit enables you to print on both sides of the paper. See page
5-10.
Technical Reference Manual
The technical reference manual contains detailed information about the
printer control commands. For programming with the printer, see this
manual which is available from your Brother dealer.
The following commercial products can be installed into this printer:
Font Cartridges
Commercial font cartridges containing additional scalable fonts or
bitmapped fonts. See page 5-2.
Flash Memory Card and HDD Card
A commercial flash memory card or a HDD card can be installed. You
can store fonts, macros, logos, and other print data in a commercial
PCMCIA-compatible flash memory card or HDD card. See pages 4-29
and 5-2.
RAM Expansion
Installing commercial memory modules expands the memory capacity
up to 26 Mbytes. See pages 5-6.
1–9
USER’S GUIDE
1–10
CHAPTER 2
User’s Guide(this book)
User’s Guide
(this book)
GETTING STARTED
BEFORE USING THE PRINTER
Checking the Components
Printer Carton
When you unpack the printer, check to see that you have all of the
following parts.
CHAPTER 2 GETTING STARTED
Power CordPower Cord
Upper Paper Cassette
Upper Paper Cassette
(installed inside the printer)
(installed inside the printer)
✒ Note
An interface cable is not a standard accessory. Please purchase an
appropriate cable according to the interface you intend to use. The
power cord may differ slightly from this figure depending on the country
where you purchased the printer.
PrinterPrinter
User’s Guide Disk
User’s Guide Disk
Windows Driver/TrueType
Windows Driver/TrueType
Compatible Font Disk #1
Compatible Font Disk #1
Windows Driver/TrueType
Windows Driver/TrueType
Compatible Font Disk #2
Compatible Font Disk #2
Fig. 2-1 Components in the Printer Carton
2–1
USER’S GUIDE
Toner Cartridge
The toner cartridge is inside the toner cartridge carton.
☛ Caution
The toner cartridge is packed inside a bag. Do not open it now. Open it
immediately before you install the toner cartridge. The toner cartridge
must not be exposed to light for a long time.
Fig. 2-2 Toner Cartridge
2–2
General View
Face Down Print
Delivery Tray
A
CHAPTER 2 GETTING STARTED
Font/IC Card Slot
Font Cartridge Slot
Rear Access Cover
Control Panel
A
B
Multi-purpose Tray
Upper Paper Cassette
Fig. 2-3 Front View
djustment Knob for
Face Up/Down Print Delivery
Top Cover
Power Switch
Bi-directional Parallel
Interface Connector
RS-232C Serial
Interface Connector
Modular Jack for Options
Power Cord Connector
Fig. 2-4 Rear View
2–3
USER’S GUIDE
Operating and Storage Environment
Please take note of the following before using the printer.
Power Supply
Use the printer within the specified power range.
AC power:±10% of the rated power voltage
Frequency:50 Hz (220-240 V) or 60 Hz (110-120 V)
The power cord, including extensions, should not exceed 5 meters (16.5
feet).
Do not share the same power circuit with other high-power appliances,
particularly an air conditioner, copier, shredder, etc. If it is unavoidable
that you must use the printer with these appliances, we recommend you
use a voltage transformer or a high-frequency noise filter.
Use a voltage regulator if the power source is not stable.
Environment
Use the printer only within the following ranges of temperature and
humidity.
Ambient temperature: 10°C to 32.5°C (50°F to 90.5°F)
Ambient humidity:20% to 80% (without condensation)
Do not block the air exit on top of the printer. Do not place objects on
top of the printer, especially on the air exit.
Ventilate the room where you use the printer.
Do not place the printer where it is exposed to direct sunlight. Use a
blind or a heavy curtain to protect the printer from direct sunlight if the
printer is unavoidably set up near a window.
Do not install the printer near devices that contain magnets or generate
magnetic fields.
Do not subject the printer to strong physical shocks or vibrations. Do not
expose the printer to open flames or salty or corrosive gasses.
Place the printer on a flat, horizontal surface.
2–4
Keep the printer clean. Do not install the printer in a dusty place.
Do not install the printer near an air conditioner.
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