BlackBerry Torch Series
BlackBerry Torch 9850/9860 Smartphones
Version: 7.1
User Guide
Published: 2012-05-30
SWD-20120530145910829
Contents
Quick Help ................................................................................................................................................... 8
Getting started: Your smartphone ................................................................................................................. 8
Popular topics ............................................................................................................................................ 25
Popular tips ................................................................................................................................................ 29
Common troubleshooting ........................................................................................................................... 37
Tips and shortcuts ...................................................................................................................................... 42
Tips: Doing things quickly ........................................................................................................................... 42
Tips: Extending battery life .......................................................................................................................... 43
Tips: Finding apps ...................................................................................................................................... 44
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 45
Tips: Freeing space to optimize your smartphone's performance ................................................................. 46
Tips: Updating your software ...................................................................................................................... 47
Tips: Keeping your information safe ............................................................................................................ 47
Tips: Managing indicators ........................................................................................................................... 48
Shortcuts: Phone ........................................................................................................................................ 49
Shortcuts: Messages .................................................................................................................................. 49
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 51
Shortcuts: Media ........................................................................................................................................ 52
Troubleshooting: Shortcuts ......................................................................................................................... 53
Phone ........................................................................................................................................................ 54
How to: Phone ............................................................................................................................................ 54
Troubleshooting: Phone .............................................................................................................................. 72
Voice commands ........................................................................................................................................ 76
How to: Voice commands ........................................................................................................................... 76
Troubleshooting: Voice commands ............................................................................................................. 78
Messages ................................................................................................................................................... 80
How to: Messages application .................................................................................................................... 80
Troubleshooting: Messages application .................................................................................................... 116
Files and attachments .............................................................................................................................. 123
How to: Files ............................................................................................................................................ 123
Troubleshooting: Files .............................................................................................................................. 130
Media ...................................................................................................................................................... 131
How to: Media .......................................................................................................................................... 131
Troubleshooting: Media ............................................................................................................................ 148
Ring tones, sounds, and alerts .................................................................................................................. 151
How to: Ring tones, sounds, and alerts ...................................................................................................... 151
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 155
Browser ................................................................................................................................................... 156
How to: Browser ....................................................................................................................................... 156
Troubleshooting: Browser ......................................................................................................................... 169
Calendar .................................................................................................................................................. 171
How to: Calendar ...................................................................................................................................... 171
Troubleshooting: Calendar ....................................................................................................................... 180
Contacts .................................................................................................................................................. 182
How to: Contacts ...................................................................................................................................... 182
Troubleshooting: Contacts ........................................................................................................................ 192
Clock ....................................................................................................................................................... 193
How to: Clock ........................................................................................................................................... 193
Troubleshooting: Clock ............................................................................................................................. 197
Tasks and memos .................................................................................................................................... 198
Create a task or memo .............................................................................................................................. 198
Send a task or memo ................................................................................................................................ 198
Change or delete a task or memo .............................................................................................................. 198
Change the status of a task ....................................................................................................................... 199
Hide completed tasks ............................................................................................................................... 199
Show tasks in the calendar ....................................................................................................................... 199
Synchronizing tasks and memos ............................................................................................................... 200
About categories ...................................................................................................................................... 202
Categorize a contact, task, or memo ......................................................................................................... 202
Create a category for contacts, tasks, or memos ....................................................................................... 202
Turn off the prompt that appears before you delete items .......................................................................... 203
Typing ...................................................................................................................................................... 204
How to: Typing ......................................................................................................................................... 204
Troubleshooting: Typing ........................................................................................................................... 213
Keyboard ................................................................................................................................................. 215
How to: Keyboard ..................................................................................................................................... 215
Language ................................................................................................................................................. 219
How to: Language .................................................................................................................................... 219
Troubleshooting: Language ...................................................................................................................... 221
Screen display .......................................................................................................................................... 222
How to: Screen display ............................................................................................................................. 222
Troubleshooting: Screen display ............................................................................................................... 226
GPS technology ........................................................................................................................................ 228
How to: GPS technology ........................................................................................................................... 228
Troubleshooting: GPS technology ............................................................................................................. 230
Compass .................................................................................................................................................. 231
How to: Compass ..................................................................................................................................... 231
Maps ....................................................................................................................................................... 234
How to: Maps ........................................................................................................................................... 234
Personalize: Maps .................................................................................................................................... 238
Troubleshooting: Maps ............................................................................................................................. 240
Applications ............................................................................................................................................. 241
How to: Applications ................................................................................................................................ 241
Troubleshooting: Applications .................................................................................................................. 243
BlackBerry ID ........................................................................................................................................... 247
How to: BlackBerry ID .............................................................................................................................. 247
BlackBerry Device Software ...................................................................................................................... 249
How to: BlackBerry Device Software ......................................................................................................... 249
Troubleshooting: BlackBerry Device Software ........................................................................................... 251
Manage Connections ................................................................................................................................ 253
Mobile network ........................................................................................................................................ 253
Wi-Fi technology ....................................................................................................................................... 260
Mobile Hotspot mode ............................................................................................................................... 270
How to: Mobile Hotspot mode ................................................................................................................... 270
Troubleshooting: Mobile Hotspot mode .................................................................................................... 273
Bluetooth technology ............................................................................................................................... 274
How to: Bluetooth technology ................................................................................................................... 274
Troubleshooting: Bluetooth technology ..................................................................................................... 282
Media server ............................................................................................................................................ 285
How to: Media server ................................................................................................................................ 285
Smart accessories .................................................................................................................................... 287
About the Smart Accessories application .................................................................................................. 287
Set up a new dock .................................................................................................................................... 287
Change a dock profile ............................................................................................................................... 288
Delete a saved dock profile ....................................................................................................................... 288
Power and battery .................................................................................................................................... 289
How to: Power and battery ........................................................................................................................ 289
Storage space and media cards ................................................................................................................ 292
How to: Storage space and media cards ................................................................................................... 292
Troubleshooting: Storage space and media cards ..................................................................................... 296
Search ..................................................................................................................................................... 298
How to: Search ......................................................................................................................................... 298
Troubleshooting: Search ........................................................................................................................... 302
Security ................................................................................................................................................... 304
How to: Security ....................................................................................................................................... 304
Troubleshooting: Security ......................................................................................................................... 334
Service books and diagnostic reports ........................................................................................................ 336
Run, view, send, or delete a diagnostic report ........................................................................................... 336
Accept, delete, or restore a service book ................................................................................................... 336
Set a default recipient for diagnostic reports ............................................................................................. 337
Find your smartphone model number and version of the BlackBerry Device Software ................................ 337
I can't run or submit a diagnostic report .................................................................................................... 337
Synchronization ....................................................................................................................................... 339
How to: Synchronization ........................................................................................................................... 339
Troubleshooting: Synchronization ............................................................................................................. 342
Accessibility options ................................................................................................................................. 344
How to: Accessibility ................................................................................................................................ 344
Calculator ................................................................................................................................................ 350
Use the calculator .................................................................................................................................... 350
Convert a measurement ........................................................................................................................... 350
Glossary ................................................................................................................................................... 351
Legal notice ............................................................................................................................................. 353
User Guide Quick Help
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. For more information, see Wi-Fi calling.
8
User Guide Quick Help
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. For more information, see Turn on Parental Controls.
Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages
(presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see
Emergency alert messages.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you
create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see BlackBerry ID.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.
9
User Guide Quick Help
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with
location-based applications (such as the Maps application) to find directions based on coordinates. For more information,
see Compass.
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset!
Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file.
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth
technology.
Video enhancements
Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format.
You can now record and play back videos in full screen size in either landscape or portrait view.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were
taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information,
see Change your slide show options.
10
User Guide Quick Help
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer
data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are
available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 11
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront
and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 26
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry
smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and
social networking accounts. The Setup application should appear automatically the first time that you turn on your
smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
11
User Guide Quick Help
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad
Menu
Escape
Send
End/Power
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
12
Lock Lock or unlock the screen.
Keys on the right side of your smartphone
Volume/Mute
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or
bottom key to zoom in or out.
User Guide Quick Help
Keys on the right side of your smartphone
• Press the middle key to mute a call or mute the volume.
Speakerphone Turn on or turn off the speakerphone during a call.
Right convenience key
Shift Capitalize letters.
Alt Type a symbol or number.
Alt
Symbol
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Flashing LED
• If supported, open the camera. To take a picture, press the
convenience key again.
• You can also customize this key.
Keyboard
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color Description
Green You're in a wireless coverage area. You can turn on or turn
off this notification.
Blue Your smartphone is connected to a Bluetooth enabled
device. You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set
to notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is
accessing data on the smart card.
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User Guide Quick Help
Flashing LED color Description
Amber The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone. If your smartphone is turned off, the LED
changes to a solid green color when the battery is fully
charged.
Related information
Turn on flashing LED notification for wireless coverage, 225
Turn off or turn on the Bluetooth connection notification, 280
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial
view of the home screen displays icons for only some of the available applications. To view more application icons on the
home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might
not be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
14
Setup
Options
Enterprise Activation
Activate a work email account using the
BlackBerry Enterprise Server.
User Guide Quick Help
Power and lock
Password Lock
Messages
Messages
Added email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
Windows Live Messenger for BlackBerry
smartphones
Power Off
Saved Messages
Added work email address
BBM
AOL Instant Messenger Service for BlackBerry
smartphones
Google Talk for BlackBerry smartphones
Applications
Browser
Maps
Password Keeper
Applications folder
Yahoo! Messenger for BlackBerry smartphones
Manage Connections
Help
Voice Dialing
15
User Guide Quick Help
Some applications might appear in this folder,
including applications that you download.
Media
Media folder
Pictures
Ring Tones
Camera
Voice Notes Recorder
Personal organizer
Contacts
Tasks
Clock
Videos
Music
Voice Notes
Video Camera
Podcasts
Calendar
MemoPad
Calculator
Files
Documents To Go
Social networking and mobile purchasing
16
BlackBerry App World
Files
Social Feeds
User Guide Quick Help
Facebook for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is ready to be installed.
Sounds and alerts
Normal profile
Loud profile
Medium profile
Vibrate Only profile
Twitter for BlackBerry smartphones
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is stopped.
Phone Calls Only profile
Custom profile
Silent profile
All Alerts Off profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
Word Mole
BrickBreaker
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
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User Guide Quick Help
New item
To clear this icon, open each item that has this
indicator.
Sending data
Receiving data
New BBM item
To clear this icon, open each chat that has this
icon.
Roaming
Alarm is set
Calendar reminder count
Wi-Fi technology is turned on
Message inbox icons
Update is available in the BlackBerry App World
storefront
New item in the Social Feeds application
System is busy
New BBM Groups item
Unread message count
Missed call count
Bluetooth technology is turned on
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
18
Unread message
Read message
Draft message
Filed message
Message with an attachment
Message is high priority
New BBM item
To clear this indicator, open each chat that has
this indicator.
BBM chat is open
New BBM Groups item
New RSS item
Message is being sent
Message has not been sent
User Guide Quick Help
Text message with an attachment
Text message
Message has been read
Message has been sent
Message has been delivered
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)
NUM lock (number lock)
Multi-tap mode
Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call
Placed call
Received call
Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder
Meeting reminder
Recurring appointment
Exception for recurring appointment
19
User Guide Quick Help
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned off Take another picture
Flash is turned on
Automatic flash mode
Geotagging is turned on
Flash is turned off
Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording
Send video
Delete video
Pause recording
Rename video
Your Home screen
Home screen at a glance
20
User Guide Quick Help
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 226
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
21
User Guide Quick Help
3. Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels,
you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press
updates.
the
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the
Related information
My display changed, 226
key > Hide.
key > Show All.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
22
User Guide Quick Help
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 226
Set the number of icons that appear on the Home screen
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Related information
Lock or unlock your smartphone, 28
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
23
User Guide Quick Help
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging
applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps
you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send
and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with
the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine the features and settings that are available on your
smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in
the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on
your wireless service provider and available roaming options, different wireless networks are available. Some wireless
networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact
your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.
You might also be able to download apps from a webpage or an application. The availability of certain apps varies by
region.
Related information
Find more information, 25
BlackBerry Device Software, 249
Check which wireless networks your smartphone connects to, 253
24
User Guide Quick Help
Find more information
• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help
on the home screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
: In some cases, you might see the following options. If so, select one of the options.
Note
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 84
Change options for your personal email account, 84
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
25
User Guide Quick Help
1. On the home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
Use Auto Signature check box is not selected, select it. In the field that appears,
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps,
personal productivity apps, and much more. Using an existing
smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting
mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might
apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 11
PayPal account, you can buy and download apps to your
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is
associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
1. Connect your smartphone to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB
option.
26
User Guide Quick Help
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your
smartphone, select the media transfer option.
3. If necessary, type a password. Your smartphone appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your smartphone.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access
the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a
USB cable and open the
PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop
Software.
BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
Note
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
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User Guide Quick Help
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related information
I can't change the number of times that my smartphone rings, 74
Add or delete a contact alert, 153
Add or delete a custom sound profile, 152
Icons for sound and alert profiles, 151
View a location on a map
1. On the Home screen, click the Maps icon.
2.
Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the
information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired
with a Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone
password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the screen, press the key on the top of your smartphone.
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User Guide Quick Help
• To unlock the screen, press the key and slide your finger up.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
• To unlock your smartphone, enter your password.
Related information
Set or change your smartphone password, 305
Set or change your smartphone password, 305
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 255
Turn on, turn off, or check the status of a network connection, 254
Turn on or turn off data service or set roaming options, 255
Turn on, turn off, or check the status of a network connection, 254
Popular tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
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User Guide Quick Help
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
Search for an app.
Verify that an app is installed. On the home screen or in a folder, click the Options icon.
On the home screen, tap the icon and type the app
name.
Click Device > Application Management. If the app is
listed, it is installed on your BlackBerry smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they
inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,
new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then
click the Icon Guide.
Remove the new item indicator .
Remove the unopened message indicator .
Open each item that has this indicator. For example, to
remove it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
can't find all of your unread messages in your inbox,
look in your messages folders.
• Mark a message as read. Highlight a message. Press
the key > Mark Read.
• Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
Identify an indicator.
30
• You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To
see a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device >
Application Management.
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