Blackberry SWDT643442-941426-0201084713-001 User Manual

BlackBerry Style 9670 Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/ smartphones.

SWDT643442-941426-0201084713-001

Contents

Quick Help.......................................................................................................................................................................................................... 9

Top 10................................................................................................................................................................................................................. 9

Getting to know your smartphone..................................................................................................................................................................... 13

Tips..................................................................................................................................................................................................................... 19

Make it yours...................................................................................................................................................................................................... 24

Shortcuts............................................................................................................................................................................................................ 31

Phone shortcuts................................................................................................................................................................................................. 31

Message shortcuts.............................................................................................................................................................................................. 31

File and attachment shortcuts........................................................................................................................................................................... 32

Typing shortcuts................................................................................................................................................................................................. 33

Media shortcuts................................................................................................................................................................................................. 34

Browser shortcuts.............................................................................................................................................................................................. 35

Calendar shortcuts............................................................................................................................................................................................. 36

Search shortcuts................................................................................................................................................................................................. 36

Map shortcuts.................................................................................................................................................................................................... 37

Troubleshooting: Shortcuts................................................................................................................................................................................ 37

Phone................................................................................................................................................................................................................. 38

Phone basics....................................................................................................................................................................................................... 38

Emergency calls.................................................................................................................................................................................................. 41

Volume............................................................................................................................................................................................................... 41

Voice mail........................................................................................................................................................................................................... 42

Speed dial........................................................................................................................................................................................................... 43

Call waiting, call forwarding, and call blocking................................................................................................................................................... 44

Fixed dialing and smart dialing........................................................................................................................................................................... 46

Conference calls................................................................................................................................................................................................. 48

Call logs............................................................................................................................................................................................................... 49

Multiple phone numbers.................................................................................................................................................................................... 50

Phone options.................................................................................................................................................................................................... 51

Troubleshooting: Phone..................................................................................................................................................................................... 54

Voice commands................................................................................................................................................................................................ 57

Perform an action using a voice command........................................................................................................................................................ 57

Available voice commands................................................................................................................................................................................. 57

Change the language for voice commands........................................................................................................................................................ 58

Turn off choice lists for voice commands........................................................................................................................................................... 58

Change the options for voice prompts............................................................................................................................................................... 58

Improve voice recognition.................................................................................................................................................................................. 59

Troubleshooting: Voice dialing........................................................................................................................................................................... 59

Messages............................................................................................................................................................................................................ 60

Email................................................................................................................................................................................................................... 60

PIN messages...................................................................................................................................................................................................... 76

Text messages.................................................................................................................................................................................................... 80

Security options for messages............................................................................................................................................................................ 88

Attachments....................................................................................................................................................................................................... 90

S/MIME-protected messages............................................................................................................................................................................. 92

IBM Lotus Notes native encrypted messages..................................................................................................................................................... 98

PGP protected messages.................................................................................................................................................................................... 99

Troubleshooting: Messages................................................................................................................................................................................ 106

Files.................................................................................................................................................................................................................... 112

File basics........................................................................................................................................................................................................... 112

Managing files and attachments........................................................................................................................................................................ 114

Troubleshooting: Attachments........................................................................................................................................................................... 118

Media................................................................................................................................................................................................................. 119

Music.................................................................................................................................................................................................................. 119

Podcasts............................................................................................................................................................................................................. 122

Videos................................................................................................................................................................................................................. 124

Video camera..................................................................................................................................................................................................... 125

Camera............................................................................................................................................................................................................... 126

Pictures............................................................................................................................................................................................................... 129

Voice notes......................................................................................................................................................................................................... 131

Ring tones........................................................................................................................................................................................................... 132

Media storage.................................................................................................................................................................................................... 134

Transferring and downloading media files......................................................................................................................................................... 137

Supported audio and video file formats............................................................................................................................................................. 139

Troubleshooting: Media..................................................................................................................................................................................... 140

Ring tones, sounds, and alerts............................................................................................................................................................................ 143

About ring tones, sounds, and alerts.................................................................................................................................................................. 143

Change your ring tone, notifiers, or reminders.................................................................................................................................................. 143

Add a custom profile.......................................................................................................................................................................................... 144

Add a contact alert............................................................................................................................................................................................. 144

Silence your device............................................................................................................................................................................................. 144

Flashing LED........................................................................................................................................................................................................ 145

Change alarm notification options..................................................................................................................................................................... 145

Turn on event sounds......................................................................................................................................................................................... 145

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 146

Browser.............................................................................................................................................................................................................. 147

Browser basics.................................................................................................................................................................................................... 147

Browser bookmarks............................................................................................................................................................................................ 150

RSS feeds............................................................................................................................................................................................................ 151

Browser options................................................................................................................................................................................................. 152

Browser security................................................................................................................................................................................................. 154

Browser push...................................................................................................................................................................................................... 156

Troubleshooting: Browser.................................................................................................................................................................................. 158

Calendar............................................................................................................................................................................................................. 159

Calendar basics................................................................................................................................................................................................... 159

Meetings............................................................................................................................................................................................................. 160

Conference call meetings................................................................................................................................................................................... 162

Synchronizing calendar....................................................................................................................................................................................... 164

Calendar options................................................................................................................................................................................................ 166

Troubleshooting: Calendar................................................................................................................................................................................. 168

Contacts.............................................................................................................................................................................................................. 170

Contact basics..................................................................................................................................................................................................... 170

Customizing contacts......................................................................................................................................................................................... 171

Synchronizing contacts....................................................................................................................................................................................... 173

Personal distribution lists................................................................................................................................................................................... 175

Multiple contact lists.......................................................................................................................................................................................... 176

Contact list options............................................................................................................................................................................................. 176

Troubleshooting: Contacts................................................................................................................................................................................. 177

Clock................................................................................................................................................................................................................... 179

Set the date and time......................................................................................................................................................................................... 179

Change what appears on the screen when your device is charging................................................................................................................... 179

Change the clock face......................................................................................................................................................................................... 179

Display a second time zone on the clock............................................................................................................................................................ 180

Turn on the alarm............................................................................................................................................................................................... 180

Silence the alarm................................................................................................................................................................................................ 180

Turn on bedside clock mode.............................................................................................................................................................................. 181

Set options for bedside clock mode................................................................................................................................................................... 181

Use the stopwatch.............................................................................................................................................................................................. 181

Use the timer...................................................................................................................................................................................................... 181

Change timer notification options...................................................................................................................................................................... 182

Troubleshooting: Clock....................................................................................................................................................................................... 182

Tasks and memos............................................................................................................................................................................................... 183

Create a task or memo....................................................................................................................................................................................... 183

Send a task or memo.......................................................................................................................................................................................... 183

Change or delete a task or memo...................................................................................................................................................................... 183

Change the status of a task................................................................................................................................................................................ 183

Hide completed tasks......................................................................................................................................................................................... 184

Show tasks in the calendar................................................................................................................................................................................. 184

Synchronizing tasks and memos......................................................................................................................................................................... 184

About categories................................................................................................................................................................................................ 186

Categorize a contact, task, or memo.................................................................................................................................................................. 186

Create a category for contacts, tasks, or memos............................................................................................................................................... 186

Turn off the prompt that appears before you delete items............................................................................................................................... 187

Typing................................................................................................................................................................................................................. 188

Typing basics...................................................................................................................................................................................................... 188

Typing input methods........................................................................................................................................................................................ 189

Typing options.................................................................................................................................................................................................... 189

Spelling checker.................................................................................................................................................................................................. 190

Custom dictionary.............................................................................................................................................................................................. 191

AutoText............................................................................................................................................................................................................. 192

Troubleshooting: Typing..................................................................................................................................................................................... 194

Keyboard............................................................................................................................................................................................................ 195

Assign an application to a Convenience key....................................................................................................................................................... 195

Change the default currency symbol.................................................................................................................................................................. 195

Set the cursor speed........................................................................................................................................................................................... 195

Turn on key tones............................................................................................................................................................................................... 195

Set the trackpad sensitivity................................................................................................................................................................................ 196

Turn off trackpad sounds................................................................................................................................................................................... 196

Troubleshooting: Keyboard................................................................................................................................................................................ 196

Language............................................................................................................................................................................................................ 197

About typing input languages............................................................................................................................................................................ 197

Change the language.......................................................................................................................................................................................... 197

Use a shortcut for switching typing input languages when you are typing........................................................................................................ 197

Add a display language....................................................................................................................................................................................... 198

Delete a language............................................................................................................................................................................................... 198

Troubleshooting: Language................................................................................................................................................................................ 198

Screen display..................................................................................................................................................................................................... 199

Set options for backlighting................................................................................................................................................................................ 199

Use a picture as your device wallpaper.............................................................................................................................................................. 199

Change the display font...................................................................................................................................................................................... 199

Organizing applications on the Home screen..................................................................................................................................................... 200

Add a message that appears when your device is locked.................................................................................................................................. 201

Use grayscale or reverse contrast for the screen display................................................................................................................................... 201

Turn on flashing LED notification for wireless coverage.................................................................................................................................... 201

External display.................................................................................................................................................................................................. 201

Themes............................................................................................................................................................................................................... 202

Troubleshooting: Display.................................................................................................................................................................................... 203

GPS technology................................................................................................................................................................................................... 204

About GPS technology........................................................................................................................................................................................ 204

Turn on GPS technology..................................................................................................................................................................................... 204

Set the GPS receiver that you use to track your movement.............................................................................................................................. 204

Get your GPS location........................................................................................................................................................................................ 205

Prevent others from tracking your location....................................................................................................................................................... 205

Turn off location aiding...................................................................................................................................................................................... 205

Troubleshooting: GPS technology...................................................................................................................................................................... 206

Maps................................................................................................................................................................................................................... 207

Map basics.......................................................................................................................................................................................................... 207

Map options....................................................................................................................................................................................................... 210

Troubleshooting: Maps...................................................................................................................................................................................... 211

Applications........................................................................................................................................................................................................ 212

About multitasking............................................................................................................................................................................................. 212

Keep an application running in the background and switch to another application......................................................................................... 212

Close an application so that it is not running in the background....................................................................................................................... 212

About adding applications.................................................................................................................................................................................. 213

About social networking applications................................................................................................................................................................ 214

About instant messaging applications................................................................................................................................................................ 214

Require your device password before adding an application............................................................................................................................ 214

Delete an application......................................................................................................................................................................................... 215

View properties for an application..................................................................................................................................................................... 215

View the size of an application database........................................................................................................................................................... 215

Troubleshooting: Applications........................................................................................................................................................................... 215

BlackBerry Device Software............................................................................................................................................................................... 216

About updating the BlackBerry Device Software............................................................................................................................................... 216

Update the BlackBerry Device Software over the wireless network.................................................................................................................. 217

Return to or delete the previous version of the BlackBerry Device Software.................................................................................................... 217

Update the BlackBerry Device Software from a web site.................................................................................................................................. 217

Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 218

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 218

Manage Connections.......................................................................................................................................................................................... 220

Manage Connections basics............................................................................................................................................................................... 220

Mobile network.................................................................................................................................................................................................. 222

Wi-Fi technology................................................................................................................................................................................................ 226

Bluetooth technology......................................................................................................................................................................................... 232

Power and battery.............................................................................................................................................................................................. 240

Turn off your device........................................................................................................................................................................................... 240

Set your device to turn on and turn off automatically....................................................................................................................................... 240

Reset the device................................................................................................................................................................................................. 240

Check the battery power level........................................................................................................................................................................... 240

Tips: Extending battery life................................................................................................................................................................................. 240

Memory and media cards................................................................................................................................................................................... 242

About media cards............................................................................................................................................................................................. 242

Supported media cards...................................................................................................................................................................................... 242

View the amount of available storage space on your device............................................................................................................................. 242

Turn off media card support.............................................................................................................................................................................. 242

Repair files stored on your media card or on your device................................................................................................................................. 242

About compression............................................................................................................................................................................................ 243

About file encryption.......................................................................................................................................................................................... 243

Turn on encryption............................................................................................................................................................................................. 243

Tips: Freeing and conserving storage space....................................................................................................................................................... 244

Troubleshooting: Storage and media cards........................................................................................................................................................ 245

Search................................................................................................................................................................................................................. 246

Search for an item.............................................................................................................................................................................................. 246

Set the types of items that are included in searches......................................................................................................................................... 246

Search for messages........................................................................................................................................................................................... 246

Message search criteria...................................................................................................................................................................................... 247

Do more with your message search results....................................................................................................................................................... 247

Search for text in a message, in a file, or on a web page................................................................................................................................... 248

View, change, or delete a saved search............................................................................................................................................................. 248

Search for a contact in your organization's address book.................................................................................................................................. 248

Security............................................................................................................................................................................................................... 250

Security basics.................................................................................................................................................................................................... 250

Password keeper................................................................................................................................................................................................ 252

Encryption.......................................................................................................................................................................................................... 254

Memory cleaning................................................................................................................................................................................................ 256

Certificates......................................................................................................................................................................................................... 257

PGP keys............................................................................................................................................................................................................. 264

Certificate servers.............................................................................................................................................................................................. 269

Key store............................................................................................................................................................................................................. 271

Smart cards......................................................................................................................................................................................................... 273

VPN settings....................................................................................................................................................................................................... 276

Verify security software manually...................................................................................................................................................................... 277

Third-party application control.......................................................................................................................................................................... 278

Troubleshooting: Security.................................................................................................................................................................................. 281

Service books and diagnostic reports................................................................................................................................................................. 282

Accept, delete, or restore a service book........................................................................................................................................................... 282

Run a diagnostic report...................................................................................................................................................................................... 282

View, submit, or delete a diagnostic report....................................................................................................................................................... 282

Set a default recipient for diagnostic reports..................................................................................................................................................... 283

I cannot run or submit a diagnostic report......................................................................................................................................................... 283

View the version number of the BlackBerry Device Software on your device................................................................................................... 283

Synchronization.................................................................................................................................................................................................. 284

About synchronization....................................................................................................................................................................................... 284

Reconcile email over the wireless network........................................................................................................................................................ 284

Delete email on your device and in your email application on your computer................................................................................................. 285

Synchronize organizer data over the wireless network..................................................................................................................................... 285

About synchronization conflicts......................................................................................................................................................................... 285

Manage email reconciliation conflicts................................................................................................................................................................ 286

Manage data synchronization conflicts.............................................................................................................................................................. 286

About backing up and restoring device data...................................................................................................................................................... 286

Empty the deleted items folder on your computer from your device............................................................................................................... 287

Troubleshooting: Synchronization..................................................................................................................................................................... 287

Accessibility options........................................................................................................................................................................................... 289

About accessibility options................................................................................................................................................................................. 289

Screen accessibility options................................................................................................................................................................................ 289

Audio and phone accessibility options............................................................................................................................................................... 290

Typing accessibility options................................................................................................................................................................................ 292

Calculator........................................................................................................................................................................................................... 294

Use the calculator............................................................................................................................................................................................... 294

Convert a measurement..................................................................................................................................................................................... 294

BrickBreaker....................................................................................................................................................................................................... 295

About BrickBreaker............................................................................................................................................................................................ 295

BrickBreaker capsules......................................................................................................................................................................................... 295

BrickBreaker scoring........................................................................................................................................................................................... 296

Play BrickBreaker................................................................................................................................................................................................ 296

Adjust the volume.............................................................................................................................................................................................. 296

Set the paddle speed.......................................................................................................................................................................................... 297

Word Mole game................................................................................................................................................................................................ 298

Word Mole game basics..................................................................................................................................................................................... 298

Single-player games............................................................................................................................................................................................ 299

Multiplayer games.............................................................................................................................................................................................. 300

Troubleshooting: Word Mole............................................................................................................................................................................. 301

Glossary.............................................................................................................................................................................................................. 302

Legal notice........................................................................................................................................................................................................ 307

User Guide

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation

message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for

example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related topics

Change options for your personal email account, 68

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

Related topics

I cannot change the number of times that my device rings, 55

key > Save.

User Guide

Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the key > All.

•

To hide an application icon, highlight the icon. Press the key > Hide.

•

To show all hidden application icons, press the key > Show All.

•

To stop hiding an application icon, highlight the icon. Press the the Hide field.

Related topics

My display changed, 203

key > Hide. A check mark should not appear beside

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the

key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

User Guide

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the

key > Help.

Quick Help

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

Your signature is added to your email after you send it.

key > Save.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

Related topics

My display changed, 203

key > Set As Wallpaper.

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type

Audio

File format

• AAC

• AMR

• FLAC

• MP3

• M4A

• OGG

User Guide

Type File format

• WMA

• WAV

Video

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/

smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

• 3GP

• 3GP2

• AVI

• ASF

• MP4

• MOV

• WMV

Quick Help

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27

Open, close, or switch between tabs

Do one of the following:

•

To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

•

To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

User Guide

Quick Help

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

key > Options > Email Reconciliation.

key > Save.

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Important keys

Front keys

Key Name Actions

Trackpad

Escape

Send

End/Power

Top keys

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry® device.

User Guide

Key Name Actions

Side keys

Key Name Actions

Convenience key

Keyboard

Key Name Actions

Shift Capitalize letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

• Take a picture.

• Mute your music when the flip is closed.

• You can also customize this key.

Quick Help

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Select commands using pop-up menus

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.

• To open a pop-up menu, click and hold an item on the screen.

• To select a command, click the icon.

• To see additional commands, click the Full Menu icon.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

User Guide

Quick Help

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

Related topics

Keep an application running in the background and switch to another application, 212 Assign an application to a Convenience key, 195 Change what happens when you type on the Home screen, 26

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Applications

Get started with some of these great applications.

Messages

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

User Guide

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

Set up wireless connections, such as a Bluetooth® connection.

Help

Find the user guide here or click Help in a menu.

To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.

Status indicators

Home screen

new notification alarm set

Quick Help

Messages

Phone

unopened message count BlackBerry® Messenger

calendar reminder count social feeds

missed call count sending or receiving data

Wi-Fi® turned on roaming

unopened opened

text message sent message

attachment message is sending

high priority message not sent

draft meeting invite

missed call received call

placed call voice mail message

User Guide

Quick Help

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Remove the unopened message indicator

Identify an indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the key > Mark Prior

Opened.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

User Guide

Quick Help

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network The wireless network that your device is connected to might

affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

User Guide

BlackBerry Device Software, 216 Find more information, 30 Check what wireless networks your device connects to, 220

Tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Quick Help

Look in a folder on your Home screen

Make all hidden apps visible on the Home screen

Search for an app On the Home screen, start typing the application name.

Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click

Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

On the Home screen, press the key > Show All. To unhide

the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

User Guide

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

Related topics

Keep an application running in the background and switch to another application, 212 Assign an application to a Convenience key, 195 Change what happens when you type on the Home screen, 26

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Quick Help

Tips: Managing indicators

Remove the new item indicator

Remove the unopened message indicator

Identify an indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the key > Mark Prior

Opened.

User Guide

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Quick Help

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

Delete the original text from a reply message

If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

Related topics

User Guide

Set your device to turn on and turn off automatically, 240 Set options for backlighting, 199 Turn on or turn off a network connection, 221 Change your ring tone, notifiers, or reminders, 9 Delete the original text from a reply message, 62

Quick Help

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click

Device > Storage.

Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

Delete browsing history and clear the cache

Reduce the amount of time that your device stores email messages and calendar entries

Stop storing sent messages on your device

Receive only the first section of long email messages, and choose whether to download more

Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.

Reduce the size of pictures you take

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the key

> Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related topics

View the amount of available storage space on your device, 242 Move, rename, or delete a file, 114 Delete browsing information, 154 Set how long your device stores messages, 70 Change how long your device stores calendar entries, 167

User Guide

Stop storing messages sent from your computer on your device, 71 Stop storing messages sent from your device on your computer, 71 Receive only the first section of long email messages, 69 Change the size of pictures that you take, 127 The application memory on my device is low, 245

Quick Help

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

Set a password On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your device data Use the backup tool in the BlackBerry® Desktop Software to

back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/

desktop and select the appropriate option for your computer.

Related topics

Set a device password, 250 Turn on encryption, 135

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network

Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

User Guide

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.

Set your BlackBerry Desktop Software to check for updates automatically

Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.

Related topics

BlackBerry Device Software, 216

For instructions, see the Help in BlackBerry Desktop Software.

Quick Help

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Your Home screen

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related topics

My display changed, 203

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

Related topics

key > Set As Wallpaper.

User Guide

My display changed, 203

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

2. Press the Menu key.

3. Perform one of the following actions:

• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger

to the new location. Click the trackpad.

• To move the application icon into an application folder, click Move to folder. Click an application folder.

• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•

To add a folder, press the folder icon. Click a folder icon style. Click Add.

•

To change a folder, highlight a folder. Press the Click Save.

•

To delete a folder, highlight a folder. Press the key > Delete.

key > Add Folder. Type a name for the folder. To change the folder icon style, click the

key > Edit Folder. Change the folder name or folder icon style.

Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the key > All.

•

To hide an application icon, highlight the icon. Press the key > Hide.

•

To show all hidden application icons, press the key > Show All.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Related topics

My display changed, 203

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.

Browse to a website, or highlight the item you want to create a shortcut for.

•

To add a shortcut on the Home screen, press the

•

To add a shortcut to your Favorites view, press the key > Mark as Favorite.

key > Add to Home Screen.

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

User Guide

2. Click Accessibility.

3. Change the Grid Layout field.

Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

On the Home screen, press the key > Options.

• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your device is locked

When the flip is open and your BlackBerry® device is locked, this text appears on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

Press the

key > Save.

Quick Help

Get apps, music, ring tones, pictures, and videos

About adding applications

BlackBerry App World

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the

key > Help.

BlackBerry Desktop Software

User Guide

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

For more information about managing applications using the Application Center, click the Application Center icon. Press the

key > Help.

Quick Help

Transfer a file from your computer to your device using your device as a USB memory drive

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27

Transfer your media files from your computer to your device using BlackBerry Desktop Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate option for your computer.

1. Connect your device to your computer.

2. On your device, in the dialog box that appears, select any of the file transfer options.

3. On your computer, open the BlackBerry Desktop Software.

4. Click the media transfer option that best suits what you want to do.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

User Guide

Related topics

Transfer a file from your computer to your device using your device as a USB memory drive, 12

Quick Help

Calls and sound profiles

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

key > Save.

Related topics

I cannot change the number of times that my device rings, 55

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the

key > Save.

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