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RIM-CLASSIC
User manual
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BlackBerry RIM-CLASSIC User manual

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BlackBerry Classic Smartphone
Version: 10.3.1
User Guide
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Published: 2014-11-06
SWD-20141106141027272
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Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Introducing your BlackBerry smartphone..................................................................................................... 14
Your device at a glance................................................................................................................................ 14
BlackBerry Classic keys............................................................................................................................... 16
What's different about the BlackBerry 10 OS?...............................................................................................17
Notification icons.........................................................................................................................................19
Menu icons..................................................................................................................................................19
Setting up your device..................................................................................................................................20
Using gestures.............................................................................................................................................25
Moving the pointer using your trackpad........................................................................................................34
Selecting text using the trackpad..................................................................................................................34
Personalizing your device.............................................................................................................................34
Device Switch.............................................................................................................................................. 35
BlackBerry ID.............................................................................................................................................. 43
Phone and voice.......................................................................................................................................... 46
Phone..........................................................................................................................................................46
Notifications and ringtones.......................................................................................................................... 55
Voicemail.....................................................................................................................................................62
BlackBerry Hub and email........................................................................................................................... 65
BlackBerry Hub and email........................................................................................................................... 65
BBM............................................................................................................................................................93
Facebook.................................................................................................................................................... 93
Twitter.........................................................................................................................................................93
LinkedIn...................................................................................................................................................... 94
joyn............................................................................................................................................................. 94
Media..........................................................................................................................................................97
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Change the media volume............................................................................................................................97
Supported audio and video file extensions, formats, and codecs................................................................... 97
Troubleshooting: Media............................................................................................................................... 98
Camera........................................................................................................................................................98
Pictures.....................................................................................................................................................107
Music........................................................................................................................................................ 115
Videos....................................................................................................................................................... 119
About BlackBerry Story Maker................................................................................................................... 124
Media sharing............................................................................................................................................127
About FM Radio.........................................................................................................................................128
Settings..................................................................................................................................................... 131
Customize your device settings.................................................................................................................. 131
Update your device software......................................................................................................................135
Battery and power..................................................................................................................................... 136
Connections.............................................................................................................................................. 144
BlackBerry Keyboard and typing................................................................................................................ 171
Language.................................................................................................................................................. 179
Keyboard input methods............................................................................................................................180
Screen display........................................................................................................................................... 184
Accessibility.............................................................................................................................................. 185
Media cards and storage............................................................................................................................185
Using your device with BlackBerry Link...................................................................................................... 190
Applications and features...........................................................................................................................200
Organizing your apps................................................................................................................................. 200
About the BlackBerry Assistant..................................................................................................................203
Calendar....................................................................................................................................................207
Contacts....................................................................................................................................................217
Clock.........................................................................................................................................................224
BlackBerry World.......................................................................................................................................229
About BlackBerry Guardian........................................................................................................................229
Android apps ............................................................................................................................................ 229
Maps and GPS........................................................................................................................................... 231
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Browser.....................................................................................................................................................239
The Smart Tags application explained........................................................................................................ 247
File Manager..............................................................................................................................................251
Calculator..................................................................................................................................................254
Productivity and work.................................................................................................................................256
Switch between your personal space and work space................................................................................. 256
About BlackBerry Balance and your work space ........................................................................................ 256
BlackBerry Blend.......................................................................................................................................262
Remember................................................................................................................................................ 263
Documents To Go...................................................................................................................................... 269
Print To Go.................................................................................................................................................269
BlackBerry World for Work......................................................................................................................... 270
BlackBerry Enterprise IM........................................................................................................................... 270
BlackBerry Enterprise IM for Cisco............................................................................................................. 270
BlackBerry Bridge......................................................................................................................................270
BlackBerry Travel...................................................................................................................................... 270
BlackBerry Work Drives..............................................................................................................................271
Connect to Salesforce................................................................................................................................ 271
Adobe Reader............................................................................................................................................271
Connect to Microsoft OneDrive...................................................................................................................271
Connect to Dropbox................................................................................................................................... 272
Box for BlackBerry 10................................................................................................................................272
Security and backup.................................................................................................................................. 273
Passwords and locking...............................................................................................................................273
BlackBerry Protect.................................................................................................................................... 278
Security settings........................................................................................................................................ 279
Password Keeper.......................................................................................................................................283
Legal notice...............................................................................................................................................288
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User Guide Setup and basics

Setup and basics

New in this release

Introducing BlackBerry 10 OS
BlackBerry 10 OS Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.
version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry
version 10.3.1
BlackBerry Blend
The power of personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit
Related information
About pairing and connecting your device to a computer or tablet,190 About BlackBerry Blend,262 Disconnect your device from BlackBerry Blend,263
BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and
www.blackberry.com/BlackBerryBlend.
BlackBerry Assistant
BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
The With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, and more.
Related information
About the BlackBerry Assistant,203
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Learn what you can say or type in the BlackBerry Assistant,205 Things you can do with the BlackBerry Assistant,203
Updated look and feel
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.
Modernized visual elements help you navigate your apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can add to folders on the home screen.
Related information
Set your wallpaper,184 Add folders to the home screen,201 Turn off icon labels in the action bar,185
BlackBerry device and improve your productivity within apps. In the
Android
Get apps and games designed for Android Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.
Android icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,230 Change your Android app installation settings,230
apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share
apps
devices and install them on your BlackBerry device from the Amazon Appstore!
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Battery
Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are.
Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to consume battery power.
Related information
Using Battery Saving Mode,141 Advanced interactions,32 Change or view app permissions,279
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.
BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your
In the device is connected to the wireless network and while roaming. You can view preview text for each email when you use the Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and external contacts.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email from and contacts that you have communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,79 File an email,78 Add an IMAP or POP email account,69 Download attachments in a message,74 Reply to or forward an email,75 Download only partial text in email,88 Change how messages are displayed in the BlackBerry Hub,88 Forward a PIN message as an email,77
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Set an out-of-office reply,87
Calendar
The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.
Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of the events display in one reminder notification.
The Calendar app is more closely integrated with the app, and view that task in both the Calendar app and the BlackBerry Remember app.
Related information
View your events,208 Enable Meeting Mode,214 Add a task to the Calendar app,210
BlackBerry Remember app. You can create a task in the Calendar
BlackBerry
Contacts
If you add a up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as an address, phone number, or email address, and quickly copy it so that you can paste it into another app.
Related information
Sync Microsoft Exchange contact folders,90
Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.
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Related information
Change the default view in the Remember app,268 Search for an entry in the Remember app,268 Create a folder or task list in the Remember app,264 Add tags to an entry,265
BlackBerry Balance
BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures
If your and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
Related information
Where is my picture that I just took?,261
Notifications and ringtones
Ringtones that were previously available only on your device!
Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications by application, contact, and messaging account. You can customize the predefined notification profiles available on your device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device switch process.
Related information
Change your ringtone,57 Edit your notification profiles,56 Add notification profiles to your device,56
BlackBerry devices running BlackBerry 7.1 or earlier are now available on
Camera
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!
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By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.
BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.
If your
Related information
Take a picture while recording a video,102 Turn off the Auto Suggest feature,105 Edit Time Shift pictures later,103 Take a panoramic picture,101
BlackBerry Story Maker
BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and
The videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,124 Add to or delete media from an existing story,124
Pictures
The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map, you can view all of your pictures from that location!
The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can hide the pictures that you selected.
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker
app creates
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automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.
Related information
About automatic stories,110 Set how pictures are organized in albums,113 Add a picture to the Favorites screen,114 Add a picture to BlackBerry Story Maker,111 Hide a picture from view,111 View your pictures on a map,112
Videos
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,123 Add a video to BlackBerry Story Maker,122 Add slow motion to a video,121 Turn on the equalizer in videos,123
BlackBerry
Music
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.
Related information
Add a song to the Favorites screen,117 Turn on the equalizer in the Music app,118
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Keyboard shortcuts
From the home screen, the specific key on the BlackBerry Keyboard. For example, keyboard shortcuts can let you quickly open frequently used apps, call a speed dial entry, or compose a message from one of your email accounts.
Your BlackBerry device has predefined keyboard shortcuts. You can also create your own keyboard shortcuts, and change the shortcut action that is assigned to a key.
Related information
Use a keyboard shortcut key,171 Create or change a keyboard shortcut,172
BlackBerry Hub, or the Phone app, you can perform a task simply by pressing and holding a
Device Monitor
To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,171 Manage your mobile data settings,150 Set a monthly data limit notification,150
Settings menus
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.
You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the Setting menu to make them more accessible to you.
Related information
Customize your device settings,131 Show the menus,27
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Advanced interactions
Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your BlackBerry off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,32
device when you move it in a certain manner. For example, you can set up your device so that the screen turns
Security
To improve the security of information on your screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,60 Set Lock Screen Notifications to only display the sender info,61 Set your wallpaper,184
Introducing your
In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a comparison of your smartphone with other smartphones, and learn about using the touch screen.
: This training is available in English only.
Note
Start the training
BlackBerry device, you can control what appears in notifications on the
BlackBerry smartphone

Your device at a glance

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1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Front camera (depending on your device model)
4. Notification LED
5. Volume up
6. Mute (Press);
BlackBerry Assistant (Press and hold)
7. Volume down
8. Speaker
9. Multi-function port (supports USB and video)
10. Microphone
11. Media card (microSD card) tray
12. Nano SIM card tray
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BlackBerry Classic
The BlackBerry Classic keys help you efficiently make and answer calls, select menu options and items, and go back to the previous screen or the home screen.
Key Description
• Open the Phone app
• Answer a call
Call
Menu
Trackpad
• Redial (press twice)
• Open a menu
• Apply the action for a highlighted menu item
• On the home screen, press to open the device settings
• In an app, open the app settings and Help (press and hold)
• Apply the default action (press twice)
• Select and open an item
• Select adjacent items (press and hold the Shift key and slide your finger on the trackpad)
• Select multiple items (press and hold the Shift key and press the trackpad to select or clear)
keys
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Back
End
• Go back to the previous screen
• Minimize an app when there is no previous screen to go back to
• Close a menu
• Close a highlighted, minimized app
• End a call
• Decline an incoming call
• Go back to the home screen
• Turn on or turn off your
BlackBerry device (press and hold)
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User Guide Setup and basics
What's different about the BlackBerry 10 OS
If you're new to a BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.
?
BlackBerry 10 device, you might be eager to learn more about what makes it different from other
How do I change my settings and options?
Do any of the following:
• On the home screen, press .
• In an app, press and hold .
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
On the home screen, highlight and press the trackpad.
Where are my apps?
Some of the apps that you used on your old BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
BlackBerry device might not be available on your BlackBerry 10 device. In the
Where are my tasks, memos, and voice notes?
• If you used and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in
BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
BBM.
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Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle of the home screen and tap Personal or Work.
BlackBerry device and your
Where can I find my device info and passwords?
Where can I find my PIN?
BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
In message, you can also type
How do I find my own phone number?
Press . the top of the screen. In an email or text message, you can also type
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at
mypin to display your PIN.
mynumber to display your phone number.
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry
BlackBerry Link To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the
option.
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BlackBerry Link?
device to your computer.
is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
Windows or Mac
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User Guide Setup and basics

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the have a new item, the finger up from the bottom of the screen from anywhere on your BlackBerry
Icon Description
indicator appears on the notification icon. You can peek at your notifications by sliding your
device.
Email message
Text message
message
BBM
Facebook
Twitter
LinkedIn
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
message
message
message

Menu icons

BlackBerry Hub. When you
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
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Icon Description
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the
Remember app and the Calendar app

Setting up your device

To set up your SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card). When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
Depending on your service provider and where you purchased your inserted.
1. Locate the SIM tray on the left side of the device.
Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
2.
BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of
BlackBerry device, the SIM card might already be
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3. Pull out the tray.
With the metal contacts facing away from you, place the nano SIM card in the tray.
4.
5. Push the tray into the slot.
I can't insert the SIM card
The way that you insert the SIM card might be different from what you're used to.
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Before you begin
Make sure that you have the following:
• A nano SIM card. If you don't have a nano SIM card, contact your service provider.
CAUTION
SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.
• A paper clip or the tool provided in the box that your device came in.
: Do not use a larger SIM card that was cut to a smaller size. Your BlackBerry device might not recognize the
Remove the SIM tray
The back cover of your device is not designed to be removed. The SIM card is placed in a tray that you pull out on the side of your device.
1. Locate the
2. Push the tip of the paper clip or tool into the hole next to the word
SIM tray. It's on the upper-left side of your device.
SIM.
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3. Pull out the tray completely and set it on a flat surface.
4. To verify that the tray is set with the correct side up, make sure you can read
SIM on the side of the tray.
Place the SIM card in the tray
1. Hold the SIM card so that the metal contacts are facing down and the notch is aligned with the notch in the tray.
2. Put the SIM card in the tray.
3. Push the
SIM tray into the slot in your device.
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Insert a media card
1. Locate the SD tray on the left side of the device.
Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
2.
3. Pull out the tray.
With the metal contacts facing away from you, place the media card (microSD card) in the tray.
4.
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5. Push the tray into the slot.
Set up your device using the Setup app
: A network connection is required for some of the features within the Setup app.
Tip
You can use the Setup app to do any of the following:
• Learn about new features and view tutorials to learn about gestures and keys
• Add your email, BBM
• Learn how to transfer content from your old device
• Customize your sounds and notifications
• Set a password for your device
• Set up payment options for purchases from the
• Customize your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid
, instant messaging, and social networking accounts
BlackBerry World storefront
.
To open the Setup app, on the home screen, tap
.

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
when you slide your finger up.
Avoid touching the trackpad
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To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
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Peek at the
To see your messages, you can peek at the BlackBerry Hub
From the bottom of the screen, slide your finger up and to the right. Avoid touching the trackpad when you slide your finger up.
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
BlackBerry Hub
, or open it, from anywhere on your BlackBerry device.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
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• To see more actions for a specific item, such as a song or picture, touch and hold the item.
: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
Tip
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen.
: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Note
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Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
• To move between the
BlackBerry Hub and your apps, slide your finger left and right.
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Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
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• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again.
Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
• To zoom out, slide your fingers together.
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Advanced interactions
If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:
• Lift to wake
• Flip to mute
• Flip to save power
• Hold to stay awake
Lift to wake
If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock
32
key or swipe up from the bottom of the screen to start using your device.
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To turn on or turn off this feature, tap Settings > Advanced Interaction
. Tap the Lift to Wake switch.
Flip to mute
If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
To turn on or turn off this feature, tap Settings > Advanced Interaction
. Tap the Flip to Mute switch.
Flip to save power
If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Save Power switch.
Hold to stay awake
If this feature is turned on, the screen stays on longer while you hold your device in your hand. This setting overrides the value set in Settings > Display > Screen Timeout.
To turn on
or turn off this feature, tap
Settings > Advanced Interaction
. Tap the Hold to Stay Awake switch.
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Moving the pointer using your trackpad

You can use the trackpad to move the pointer around your screen. The pointer appears at the last place you touched the display. You can use the trackpad to position the pointer in the exact area of text that you want to select. The circle of interest does not appear when you’re using the trackpad to move the pointer. However, the circle of interest appears if you touch the display to edit text after the pointer is positioned.

Selecting text using the trackpad

You can use the trackpad to select text that you want to cut, copy, or delete. You can press and drag the trackpad to select text.
Alternately, when you press and hold the trackpad on a word, the word is highlighted. The longer you hold the trackpad, the selection extends from the word to a sentence, and from the sentence to a paragraph. When you release the trackpad, the text edit menu appears.

Open or close the text selection menu

1.
When text is selected, press to open the text selection menu.
2. To exit text selection mode, do any of the following:
• Press .
• Press the trackpad outside the text options menu.
• Touch the screen.

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set your wallpaper.
Related information
Customize your device settings,131 Customize your Quick Settings,131 Download and buy apps and games, Downloading and installing Android apps from the Amazon Appstore,230 Move an app icon or open app around the home screen,200 Change your ringtone,57
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Change your font size,184 Set your wallpaper,184 Set an alarm,225 Bookmark a favorite webpage,243 Add a contact or number to your speed dial list,50 Add a signature to an email account,87

Device Switch

Switching to your new device, or a BlackBerry device, there are several options that you can use to transfer your data.
There are two ways you can switch to a BlackBerry 10 device:
• The Device Switch app
• BlackBerry Link
If you are switching from a
BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android
BlackBerry 7 device, you can also use a media card to transfer data.

Preparing to switch devices

Before you begin switching to your new following list.
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your previous device or your media card before you begin to switch devices.
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
Update BBM
Although it's not required to switch associate BBM with your BlackBerry ID before you switch devices.
BlackBerry 10 device, take a moment to make sure that you have completed the
BlackBerry devices, you should update to the latest available version of BBM and
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download
If you can't update your version of BBM, in BBM, press the key >
BBM 7.0 or later on your old device, visit the BlackBerry World storefront or
Options > Back Up. Select a backup option.
www.bbm.com.
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Switching from a
When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method that you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. The following table is designed to help you identify the best transfer method for you.
Transfer method Data transferred Requirements
Device Switch app
Media card
BlackBerry device
• Contacts
• Calendar entries
• Pictures (not DRM)
• Videos (not DRM)
• Documents
• Notes/Memos
• Tasks
• Music
• SMS messages
• Email account info
• Music
• Pictures
• Videos
• Alarm settings
• BBM contacts
• BlackBerry Browser bookmarks and folders
• Text messages (SMS and MMS)
• Phone history
• Wireless connection profiles
• Device Switch app must be installed on both devices
• Both devices must be connected to the same Wi-Fi network
• Removable media card
• Previous device must be running a version of BlackBerry 7
BlackBerry Link Data saved to the storage space on
your previous device, including the following:
• Contacts
• Music
• Pictures
• Videos
• Calendar entries
• Settings
• Phone history
• Fonts
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• BlackBerry Link installed on a computer
• Computer
• USB cable
• Previous device must be running BlackBerry Device Software 5.0 or later
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User Guide Setup and basics
Transfer method Data transferred Requirements
• Tasks and memos
• BBM
• BlackBerry Browser bookmarks
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper
contacts
and folders
entries
SIM card
• Contacts • SIM card
• Previous device must be running BlackBerry 10 or later
Back up your device data
Using a computer and back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your
Note
administrator to verify if you are able to back up and restore your device data.
BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can
See which version of device software is installed on your previous device
If you're switching from a home screen of your previous device, do one of the following:
• Click
• Click
Options > About. Options > Device > About Device Versions.
BlackBerry device, to see which version of software is installed on your previous device, on the
Switching from a device running BlackBerry Device Software
If you're transferring data from a device running methods are available to you.
• Use
• Download and use the Device Switch app
BlackBerry Link on your computer
5 or BlackBerry 6
BlackBerry Device Software 5 or BlackBerry 6, several data transfer
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• Add email accounts to your new device

Switching from a device running BlackBerry 7

If you're transferring data from a are available to you.
• Use
• Download and use the Device Switch app
• Use a media card
• Add email accounts to your new device
BlackBerry Link on your computer
BlackBerry device running a version of BlackBerry 7, the following data transfer methods

Using your BlackBerry ID to switch devices

When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
For instance, when you use your existing your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you previously created a existing BlackBerry ID, because many of your apps and settings are associated with it.
1. On the home screen of your old device, click
2. Depending on your device, do one of the following:
• Click
• Click
• Click
Third Party Applications > BlackBerry ID. Device > BlackBerry ID. BlackBerry ID.
BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your
BlackBerry ID on your new device, you can reinstall apps that you downloaded on
Options.
Switching from a
If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.
• Download and use the Device Switch app
• Use
• Use a SIM card
• Add email accounts to your new device
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BlackBerry Link on your computer
BlackBerry 10 device
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User Guide Setup and basics
Switching from an
If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your BlackBerry device, you can add all of your email accounts and sync the contact and calendar info to your new device.
iPhone or Android device

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS BlackBerry 10 device.
In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.
: Some corporate Wi-Fi networks block the Device Switch app from working. It's recommended that you use a
Note
personal Wi-Fi network when transferring data using the Device Switch app.
1. On your
2. Connect both of your devices to the same
3. To transfer your data, complete instructions on the screen.
: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or
Note
synchronized with an online account isn't transferred to your new device. To transfer data synchronized with an online account, add the account to your device. Also, any information saved to your media card isn't transferred when you use the Device Switch app.
BlackBerry 10 device, go to
BlackBerry App World and download the Device Switch app.
6 and later, or a device running Android 2.3 and later to your new
Wi-Fi network.

Transfer data to a new device using BlackBerry Link on a computer

You can use more to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the data in your work space.
BlackBerry Link Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open
3. Connect your current
4. Complete the instructions on the screen.
BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks, and
supports all software versions except BlackBerry Device Software 4.x and earlier.
BlackBerry Link.
BlackBerry device to your computer using a USB cable.
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5. When prompted, connect your new
6. Complete the instructions on the screen.
BlackBerry 10 device to your computer using a USB cable.

Transfer data using a media card

This data transfer option is available if you're switching from a When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,
BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This feature is designed to move the data in your personal space but not the data in your work space.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.
1. On your previous device, click Setup
2. Click
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your previous device and insert it into your
5.
6. Complete the instructions on the screen.
Using a Media Card > Save Data.
device. On your
BlackBerry 10 device, on the home screen, tap
> Device Switch.
BlackBerry device running a version of BlackBerry 7.
BlackBerry 10
> .

Transfer contact info using a SIM card

BlackBerry Classic device uses a nano SIM card. As such, this device transfer method is only available if you're
Your switching from a BlackBerry Classic to another BlackBerry Classic.
1. On your previous device, tap
2. Swipe down from the top of the screen.
3.
Tap .
4. Under
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap
7. Swipe down from the top of the screen.
8.
9. Under
Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card.
40
SIM Card, tap Copy Contacts from Device to SIM Card.
Tap .
SIM Card, tap Import Contacts from SIM Card.
Contacts.
Contacts.
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Add an email account to your new device

To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10
1. On the home screen of your new device, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Tap
5. Enter the email address for the account that you want to add.
6. Tap
7. Enter the email account password.
8. Tap
After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device.
device.
Settings.
Accounts. Email, Calendar and Contacts.
Next.
Next.

After you switch devices

After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your new device. Also, consider doing the following:
• Security wipe your previous device to delete all of your data.
• Download apps from the BlackBerry World
• Explore the Help app on your new device and discover tips and tricks. For information about returning your previous
recycling
. The recycling and trade-up program is only available in certain areas.
storefront.
BlackBerry device for recycling and safe disposal, visit
www.blackberry.com/
Add accounts to your new device
After you transfer data from your previous device, you can add your social networking accounts to your new device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Tap
5. Enter your account information.
6. If necessary, change any sync settings.
Settings.
Accounts. Facebook, Twitter, LinkedIn, or Evernote.
BlackBerry 10
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7. Tap
Deleting the data on your
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.
Done. If necessary, tap Authorize.
BlackBerry device
Wipe the data on devices running BlackBerry 7 or later
1. On the home screen of your previous device, click the
2. Click
3. Select all of the items that you want to delete.
4. Type
5. Tap
Security > Security Wipe.
blackberry.
Wipe Data.
Options app.
Wipe the data on devices running BlackBerry 10 OS
1. On your previous device, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Type
5. Tap
Settings.
Security and Privacy > Security Wipe.
blackberry.
Delete Data.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from
You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry four additional devices, without having to pay for the items again.
1. On your new
2. Enter your
3.
Tap .
4. Tap
5. Tap
42
My World > My Apps & Games. Available.
• To reinstall one app or game, tap next to the app or game that you want to install.
BlackBerry 10 device, tap the BlackBerry World icon.
BlackBerry ID username and password.
BlackBerry World
device, and on up to
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User Guide Setup and basics
• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that you want to reinstall. Tap .

Troubleshooting: Device Switch

I can't switch my SIM card to my new
BlackBerry 10 device
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember
• Transfer apps by downloading them from the BlackBerry World storefront.
.
email account on a
app.
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.
• Use
BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

BlackBerry ID

BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
A ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
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If you previously created a BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
Set up a new
: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
Tip
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device.
1. To create a new
New.
2. Complete the instructions on the screen.
Confirm your
When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username.
If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID, you can receive a new confirmation email message.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Open the email message and follow the instructions on the screen.
Settings > BlackBerry ID.
Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID
BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
BlackBerry ID username
Change your
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap
Settings > BlackBerry ID.
Change Password.
Change your
You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
44
2.
Tap
Settings > BlackBerry ID.
BlackBerry ID password
BlackBerry ID information
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3.
Tap .
Using your
BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
When you switch to a new and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click
2. Depending on your device, do one of the following:
• Click
• Click
• Click
BlackBerry ID on your old device
Third Party Applications > BlackBerry ID. Device > BlackBerry ID. BlackBerry ID.
BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username
Options.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your
BlackBerry ID password sent to the email address that you use as your
BlackBerry ID password.
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Phone and voice

Phone

While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.

Phone icons

Incoming calls
Icon Description
Send a message with the Reply Now feature.
Silence the ring tone.
During a call
Icon Description
Turn on the speakerphone
Mute a call
Take notes during a call
Start a conference call
Show the dial pad
Merge calls to start a conference call
Split a conference call into multiple calls
Move a call to BBM Video
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Making and receiving calls

Make a call
1.
In the Phone app, tap .
2. Dial a number.
3. Tap
Tip
Call a recent number or speed dial contact
1.
2. Tap a name, number, or speed dial contact.
Tip
To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.
Call.
: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>.
In the Phone app, tap .
: To send a text message to a recent number, beside the number, tap
> .
Call someone from your contact list
1.
In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or
Mobile.
Answer or decline a call
Do one of the following:
• To answer a call, press .
• To decline a call, press .
Use Reply Now to send a message to a caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.
contact, the
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1.
When you receive an incoming call, tap or .
2. Do any of the following:
• To send one of the default Reply Now messages, tap a message.
• To compose a new message, tap
Custom Message. Type a message and tap
.
Silence the ring tone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer or decline the call.
When you receive an incoming call, tap .
Put a call on hold
While on a call, press and hold until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
1.
While on a call, tap .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster.
Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Do any of the following:
• Turn on the Answer a Call by Removing Device From Holster switch.
• Turn on the
48
Holster.
End Call by Putting Device Back in Holster switch.
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Automatically answer a call when a Bluetooth headset is connected
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
Bluetooth.
Automatically Answer a Call When Connected to a Headset switch.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.
While on a call, tap
To move a call back to the headset, tap Audio > Headset.
Audio > Handset.
Move a call to BBM Video
See who you're talking to by moving a call to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap .
BBM Video. To move a phone call to BBM Video, the person you're talking to

Start a conference call

1. While on a call, make or answer another call.
2.
To merge the calls, tap .
Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
• To put the first call on hold and answer the second call, press .
• To end the first call and answer the second call, tap . Tap End Current Call. Press .
2.
If you put the first call on hold, to merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 and 2.
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Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1.
While on a call, tap .
2. Do any of the following:
• Tap a phone number, name, or speed dial contact.
• Tap . Tap a contact.
• Tap . Dial a number.
3.
To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1.
While in a conference call, to view the conference call participants, tap > .
2. Do one of the following:
• To remove a person from the conference call and hang up, tap .
• To remove a person from the conference call and keep them in a separate call, tap .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.
1.
In the Phone app, tap or .
2. Touch and hold a contact or phone number.
3.
Tap .
Add a contact to your keyboard speed dial list
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. On the screen, tap the key that you want to associate with the contact.
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Settings > Shortcuts and Speed Dial.
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4. Tap
5. Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.
Speed Dial.
Delete a contact or number from your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3.
Tap .
Delete a contact from your keyboard speed dial list
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Touch and hold a speed dial contact.
4.
Tap .
Settings > Shortcuts and Speed Dial.
Hide your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. Swipe down from the top of the screen.
3.
Tap .

Call waiting, call forwarding, and call blocking

How do I block calls?
When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on any of the switches.
Call Blocking.
Depending on your wireless
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The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap .
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on or turn off
Call Waiting.
Call Waiting.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on any of the switches.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
Call Forwarding.

Phone options

Turn on Priority Calling
If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line.
Change your default Reply Now messages
You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.
52
Priority Calling.
Use Priority Calling switch.
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1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Tap the message you want to change.
4. Type a new Reply Now message.
Reply Now.
To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the
Reply Now switch.
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
Show my Number.
Allow My Number to Appear When Calling switch.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
Call Audio.
Set a default area code or country code
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
Smart Dialing.
• To change the default country code, tap Country Code. Tap a country.
• To change the default area code, in the Area Code field, type an area code.
Tap any of the drop-down lists to change other smart dialing options.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
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2.
Tap >
3. Turn on the
4. Enter the SIM security code provided to you by your service provider.
5. Tap
6. Tap
7. Type a name and phone number.
Fixed Dialing Numbers.
Fixed Dialing Numbers switch.
OK. Edit List.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
To reset the call times on your Call Summary screen, tap .
: To see the details of a specific call, in the Phone app, tap
Tip
.
Call Summary.
. Next to a contact name or phone number, tap >
Find your own phone number
1.
In the Phone app, tap .
2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.
Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber
followed by the space bar.

Troubleshooting: Phone

I can’t put a call on hold to answer an incoming call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.
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Notifications and ringtones

You can personalize your turn off all of your alerts, set your device to vibrate, choose a ringtone, and more. The Instant Previews and Lock Screen Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you receive your messages.
BlackBerry device by customizing your notification profiles and changing your ringtones. You can

About notifications

Notification profiles
You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent, All Alerts Off, Meeting, and Bedside. Each profile has a default setting, but you can customize the settings and change things like the volume level and ringtone. You can also add your own notification profiles and customize the settings.
Customized app notifications
You can set customized notification settings for apps within a specific profile. App-level customizations are set on a per­profile basis, meaning you can set different notification settings for the same app. App customizations override the settings for notification profiles.
Contact-specific notifications
You can set contact-specific notifications that can override the notification settings for profiles and apps, depending on how the notification settings are set up. The contact customizations can be set to override the settings for the notification profiles and any customized app notification settings that you set, or the contact-specific notifications can follow the settings.
Level 1 alerts
You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings.
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Edit your notification profiles

: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Edit
Tip Profiles.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. Under
4.
5. Change the
6. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize
Edit Profiles, tap the profile that you want to change.
If necessary, to change the description of the profile, tap . Enter a short description of the profile.
App Notifications.
> Notifications.
Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.

Add notification profiles to your device

In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3.
Tap .
4. In the
5. Tap
6. Change the
7. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize
Enter profile name field, enter a name for the profile.
OK.
App Notifications.
> Notifications.
Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.

Add a notification profile to your quick settings

You can add notification profiles to the quick settings on your profiles from your device home screen.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3.
Tap .
4. Tap to select the notification profiles that you want to add to your quick settings.
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> Notifications.
BlackBerry device so that you can quickly change your
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5.
To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to where you want it to appear in the list. Tap .
To select a notification profile, in your quick settings, tap . Scroll through your list of notification profiles and tap the one that you would like to set.

Change your ringtone

Regardless of which notification profile is set on your ringtones included on your device or use a ringtone that you download.
: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry
Tip
10 device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. In the
Ringtone drop-down list, tap a ringtone.
> Notifications.
BlackBerry device, you can change the ringtone to one of the default

Change the volume of your notifications

1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. To adjust the volume of your notifications, move the slider back and forth.
> Notifications.

How do I turn off all sounds and ringtones except for calls?

1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. In the
Settings > Notifications.
Active Profile drop-down list, tap Phone Calls Only.
Tip: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of
the screen. Tap
Settings > Notifications. Tap Bedside.
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Customize notifications for a contact

Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. At the bottom of the
4.
Tap .
5. Tap a contact.
6. Do any of the following:
Settings > Notifications.
Notifications screen, tap Contact Notifications.
• Tap
• Tap
• Tap
• Tap
• Tap
7. Do one of the following:
• Turn off the
• Change the
Note
set in the active profile. If you make any changes to the drop-down lists, these changes override the settings in the active profile.
Contacts that you set customized notifications for are listed on the Contact Notifications screen.
Phone Calls. Email Messages. BBM. Text Messages. Other Messaging, which includes apps such as Facebook, Twitter, LinkedIn, and more.
All Notifications switch. Sound, Ringtone, Vibrate, LED, or Instant Previews settings.
: If you set any of the drop-down lists to Profile Setting, the sound, tone, vibrate, or LED settings reflect what is

Customize notifications for an app

You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts.
Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap a profile.
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Settings > Notifications.
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4. Tap
5. Tap an app.
6. Change the
7.
To reset the notification settings for the app to the current profile settings, tap .
Customize App Notifications.
Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings.
To make the updated settings the default notification settings for the app in all of the notification profiles, tap .
: If Sound, Vibrate, or LED are turned off in a profile, these settings aren't affected by the default notification
Note
settings that you set.

Turn off all alerts

1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. In the
Settings > Notifications.
Active Profile drop-down list, tap All Alerts Off.

Change the notification settings for Level 1 alerts

You can create custom notifications for important messages. Level 1 notifications override the notification settings set for all profiles.
Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap > . Tap Priority Hub > . Enter the rule details and select the Enable Level 1
check box.
Alert
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. At the bottom of the screen, tap
4. Do any of the following:
• Turn on the Sound, LED, or
• Change the
Settings > Notifications.
Level 1 Settings.
Instant Previews switch.
Ringtone or Vibrate settings.

View and respond to Instant Previews

You can use the (SMS and MMS), and more from any application on your BlackBerry device.
When a preview appears at the top of the screen, do one of the following:
• To view the message in the
Instant Previews feature to view previews of incoming email messages, BBM messages, text messages
BlackBerry Hub, tap the preview.
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• To dismiss the preview, tap .
• To ignore the preview, wait a few seconds until it disappears.
• To reply to a BBM message or text message without leaving the app that you're currently in, tap .
Turn off
For some notification profiles, by default, the
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap a notification profile.
4. Turn off the Instant Previews switch.
Instant Previews
Instant Previews feature is turned on.
Settings > Notifications.
Respond directly to Instant Previews
You can use the leaving the app that you're currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications.
1.
To respond to
2. Press any key on the keyboard.
3. Type your message.
4.
Press .
About
Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without
Instant Previews, tap
.
Lock Screen Notifications
You can use the messages, text messages, and more on your BlackBerry device without having to unlock it.
Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM
Turn off Lock Screen Notifications
By default, Lock Screen notifications are turned on.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Turn off the Lock Screen Notifications switch.
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View
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
2. To view the
Tip
Lock Screen Notifications
Lock Screen Notifications, tap the notification icon.
: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Set your screen to turn on for new notifications
You can set your
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Turn on the
BlackBerry device to turn on when you receive notifications.
Settings > Security and Privacy > Lock Screen.
Turn on Screen for New Notifications switch.
Set Lock Screen Notifications to only display the sender info
You can set your subject and message content.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Turn on the
BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the
Settings > Security and Privacy > Lock Screen.
Show Sender Only switch.

Troubleshooting: Notifications and ringtones

If the notifications and ringtones on your BlackBerry the following troubleshooting topics.
My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that the
• If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the contact.
• If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the settings are turned on.
device aren't functioning in the way that you expect them to, consult
All Alerts Off profile isn't the active profile.
Vibrate
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My device doesn't display Instant Previews
BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
If space aren't displayed as Instant Previews.
My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications
when your work space is locked.

Voicemail

Depending on your service provider, there are two different types of voicemail available on your standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub.
Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.
BlackBerry device:

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Type your voicemail access number and password.
Voicemail.
After you have set up your voicemail, you can call your voicemail service from the Calls screen in the Phone app. Tip: If you don't know your voicemail access number or password, contact your wireless service provider.
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Using a visual voicemail service

Listen to a visual voicemail message
1. In the BlackBerry Hub
2.
Tap .
or Phone app, tap a voicemail message.
Forward a visual voicemail message
1. In the BlackBerry Hub
2.
Tap .
or Phone app, touch and hold a voicemail message.
Save a visual voicemail message
Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.
1. In the
2. Tap
BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
Save.
Change your visual voicemail greeting
Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap . Tap >
3.
4. In the
Change Voicemail Greeting.
Greeting drop-down list, do one of the following:
Depending on your
• To play your phone number as your voicemail greeting, tap Phone Number.
• To play your name as your voicemail greeting, tap Name
• To record a custom voicemail greeting, tap
Personal Message.
.
Change your visual voicemail password
Depending on your wireless service provider, this feature might not be supported.
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1. In the Phone app, swipe down from the top of the screen.
2.
Tap > .
3. Tap
Change Password.
Prevent visual voicemail messages from downloading while you are roaming
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > .
3. Clear the
International Roaming check box.
Deactivate visual voicemail on your device
If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it.
1. In the Phone app, swipe down from the top of the screen.
2.
3.
Depending on your wireless service provider, this feature might not be supported.
Tap . Tap >
Deactivate.
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BlackBerry Hub and email

BlackBerry Hub and email

The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.

Staying connected with the BlackBerry Hub

Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook account—friends' birthdays.
Notifications
The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.
BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats
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Keyboard shortcuts: BlackBerry Hub

In the list of messages
Action Shortcut
Press
C S U T B
Compose a message Press Search the Go to the next unread message in the list Press Move to the top of your list of messages and notifications Press Move to the bottom of your list of messages and notifications Press
BlackBerry Hub
In a message
Action Shortcut
Reply to a message Press Reply all to a message Press Forward a message Press Flag a message Press File a message Press
R L F W I

Setting up and managing accounts

You can add email accounts, social networking accounts (such as Facebook account to your device.
, Twitter, and LinkedIn), or even an Evernote
Set up email or other types of accounts on your device
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3.
If you already added an account to your device, tap to add another account.
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Settings > Accounts.
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Add an email account
1. On the
2. Enter the email address.
3. Tap
4. Enter the password for the account.
5. Tap
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap
Add Account screen, tap Email, Calendar and Contacts.
Next.
Next.
Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday Reminders drop-down list, tap a reminder option.
3. Tap
Done. If necessary, tap Authorize.
, or Evernote account to your device. When you add an Evernote account to your
Facebook, Twitter, LinkedIn, or Evernote.
Setting up work accounts Add a work account supported by an EMM solution from
If your organization uses an EMM solution from BlackBerry, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1.
2. Enter the username, activation password, and server address for your account.
3. Tap
Add Account screen, tap
On the
Done.
. For more information, contact your administrator.
> Work Account.
BlackBerry
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After you add a work account, follow the prompts to set a work space password to use with enter your work network password.
Add an email account supported by
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address When you add an email account that's supported by Microsoft Exchange ActiveSync
contacts, tasks, and notes associated with the account are synced with your BlackBerry device.
1.
2. Enter the username, email address, password, and server address for the account.
3. Tap
: When you flag an email message in your Microsoft Exchange ActiveSync account, it is also flagged in the Remember
Tip
app.
Add Account screen, tap
On the
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the
• To change how far back in time your device syncs messages, in the option.
Next.
> Microsoft Exchange ActiveSync.
Microsoft Exchange ActiveSync
Use VPN switch.
Sync Timeframe drop-down list, tap an
BlackBerry Balance and to
, the messages, calendar events,
Add an
Make sure you know the following from your administrator or email service provider:
• Your username and work network password
• Server address When you add an
with the account are synced with your BlackBerry device.
1.
2. Enter the username, email address, password, and server address for the account.
3. Tap
68
IBM Notes Traveler email account
IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated
Add Account screen, tap
On the
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the
• To change how far back in time your device syncs messages, in the option.
Next.
> IBM Notes Traveler.
Use VPN switch.
Sync Timeframe drop-down list, tap an
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Add an IMAP or POP email account
Make sure you know the following information from your administrator or email service provider:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
Note
For more information, contact your administrator.
1.
2. Enter the account information.
3. Tap
Add Account screen, tap
On the
• To set how frequently your Sync Interval drop-down list, tap an option.
• To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe list, tap an option.
Done.
> IMAP or POP.
BlackBerry device checks for new messages (if push email isn't supported), in the
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
• The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1.
2. Enter the account information.
3. Tap
Add Account screen, tap
In the
Done.
> CalDAV or CardDAV.
Change account settings
drop-down
You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap an account.
4. Make your changes.
Settings > Accounts.
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5. Tap
Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap an account.
4.
Tap .
Settings > Accounts.
Troubleshooting: Setting up accounts I can't add an email account
Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi
•
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts
information about your account from your administrator or email service provider.
• If you're trying to add a work account supported by an EMM solution from BlackBerry activation password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync email service provider to find out if you need to change any settings for the account.
>
> . Tap the type of account that you want to add. You might need to get additional
network.
, make sure that you have an
, contact your administrator or
I can't add a second social networking account
You can add only one
Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.

BlackBerry Hub message list icons

Icon Description
Unread email
Read email
Meeting or event invitation
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Icon Description
Facebook notification
New
Email with attachment
Draft message
Email messages grouped by subject in a conversation thread
Unread text message (SMS)
Read text message
Text message with attachment (MMS)
Draft text message
New system notification
Message hasn't been sent yet
Message is being sent
Message has been sent
Message could not be sent

Viewing and searching messages

You can view all of your messages and notifications in the Hub view in the specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
Navigate your list of messages and notifications
BlackBerry Hub, touch and hold a date bar.
In the
• To go to messages and notifications for the next day, tap .
• To go to messages and notifications for the previous day, tap .
• To go to the top of your list of messages and notifications, tap .
• To go to the bottom of your list of messages and notifications, tap .
BlackBerry Hub. Or, you can view messages for a
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View messages by account or message type
If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them.
1.
2. Tap the type of messages that you want to see.
To see all of your messages again, tap > Hub.
BlackBerry Hub, tap
In the
.
View filed email
1. In the
2. Tap a folder.
BlackBerry Hub, tap the drop-down list at the top of the screen.
Search for a message
1.
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap .
Filter your search in the
1.
2.
3. Tap
4.
BlackBerry Hub, tap
In the
.
BlackBerry Hub
BlackBerry Hub, tap
In the Leave the Search field empty. Tap .
Priority, Unread, Flagged, Received, or Attachment.
Tap again.
.
To see all of your messages again, tap Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list.
Viewing important messages with the
With the BlackBerry Priority Hub BlackBerry Hub.
To identify priority messages, your BlackBerry sender is a frequent contact, and other criteria.
72
Cancel at the top of the screen.
BlackBerry Priority Hub
feature, important messages are highlighted so that you can quickly find them in the
device looks at whether a message is flagged as important, whether the
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You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the
BlackBerry Priority Hub, you can add it.
View only your priority messages
BlackBerry Hub, do one of the following:
In the
•
Tap > Priority Hub
• If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages.
: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap
Tip Actions
Messages, Meeting Invites, Sent Messages or Level 1 Messages.
. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread Messages, Flagged Messages, Draft
.
> > Display and
Add a message to or remove a message from the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future.
1. In the
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap
BlackBerry Hub, touch and hold a message.
• To add a message to the BlackBerry Priority Hub, tap .
• To remove a message from the BlackBerry Priority Hub, tap .
OK.
Change the types of messages that are marked as priority
By default, if you start a conversation, if the sender of a message has the same last name as you, or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.
1.
2. Turn off the Sender has the Same Last Name as Me
BlackBerry Hub, tap
In the
Conversation switch.
> > Priority Hub.
, the Message Sent with High Importance, or the I Started the
Create a priority rule
You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your receive a custom notification when these messages are sent to you.
1.
Tap > >
2.
Tap .
3. Do any of the following:
Priority Hub.
BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you
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• To add a name to your rule, enter a name in the
• To choose the account that the rule applies to, select an account in the Account
• To flag messages from a specific email address as priority, enter an email address in the From field.
• To flag messages sent to a specific email address as priority, enter an email address in the Sent to field.
• To flag messages with a specific subject as priority, enter a subject in the Subject field.
• To flag messages that are sent directly to you or that you are CCed on as priority, select the Sent Directly to Me or the Cc: to Me checkbox.
• To flag messages with a specific importance as priority, in the
• To set a Level 1 alert for your rule, select the Enable Level 1 Alert
4. Tap
Note
messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
Turn off the
1.
2. Turn off the Priority Hub switch.
Create.
: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1
BlackBerry Priority Hub
BlackBerry Hub, tap
In the
> > Priority Hub.
Filter Name field.
drop-down list.
Importance drop-down list, select an option.
checkbox.
View attachments sent to you
You can quickly find and view the files sent to you and avoid searching through your messages.
BlackBerry Hub, do one of the following:
In the
• To see all of the files that you received as attachments, tap .
• To view attatchments in a message, tap a message. Tap the attachment.
• To see attachments for a specific account, tap . Tap an account. Tap .
Download attachments in a message
You can download one file or multiple files that you receive as attachments in an email.
• In a message with one attachment or to download one attachment at a time, tap an attachment.
•
To download all the attachments in a message, tap .
Tap an attachment to view, share, or save a downloaded file.
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
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1.
In the list view in the BlackBerry Hub
2.
Tap > .
3. In the
Sort drop-down list, tap a sort option.
, tap
.
Share or save your attachments
1.
In the list view in the BlackBerry Hub
2. Touch and hold an attachment.
3.
Tap .
4. When the download is complete, touch and hold the attachment.
• To share the attachment, tap .
• To save the attachment, tap .
: To share or save multiple attachments, tap
Tip
Send email and messages from the
From the BlackBerry Hub, you can send email, text messages, Facebook messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on the messages you commonly compose.
, tap
.
> . Select some attachments. Tap or .
BlackBerry Hub
messages, direct Twitter messages, LinkedIn
1.
2. Tap a message type.
3. Add or choose a recipient for your message:
4. Type your message.
5. Tap Send or the Enter key.
BlackBerry Hub, tap
In the
• For email, type a contact name or an email address in the below the
• For
• For text messages, type a contact name or a phone number.
• For BBM and other chat messages, select a contact from the list.
To field to quickly add them to the message.
Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
.
Reply to or forward an email
In an email, do one of the following:
To field. You can tap suggested contacts that appear
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• To reply to the email, tap .
• To reply to all recipients of the email, tap .
• To forward the email, tap .
: When you reply to an email, you have the option to delete the text in the original message. Tap
Tip
> .
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1.
While composing an email or text message, tap .
2. Find the file.
3. Tap the file.
: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of
Tip
picture attachments. On the Image Size screen, tap a size. Tap Send.
Add a BCC recipient to an email
1.
While composing a message, tap > .
2. Type a contact name or email address.
Send an email or a meeting invitation when composing another message
When you compose an email, you can also send a meeting invitation to a recipient or send a separate email.
1. While composing a message, touch and hold a name in the To, CC or BCC field.
2. Do one of the following:
• To send a separate email to a recipient when replying to a message, tap .
• To send a meeting invitation to the recipient, tap .
• To add the recipient to your Contacts, tap .
Compose an email in plain text format
You can reduce the size of email messages or email threads by switching from HTML format to plain text format.
1.
In an email, tap .
2.
Tap .
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Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1.
While composing a message, tap .
2. Use the formatting toolbar to apply formatting to your text.
Forward a text message
1. In the
2.
BlackBerry Hub, touch and hold a text message.
Tap .
Forward a PIN message as an email
You might want to archive the information that you send or receive in a PIN message. You can forward the message to yourself or others as an email.
1. In the BlackBerry Hub
2.
Tap .
, touch and hold a PIN message.

Managing messages

Stay organized by managing your messages in the save draft messages for later.
Delete a message
BlackBerry Hub, do any of the following:
In the
• To delete a single message, touch and hold the message. Tap .
• To delete more than one message, touch and hold a message. Tap . Tap the other messages you want to delete. Tap > .
• To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before that date are highlighted. Tap .
BlackBerry Hub. You can file messages, flag important messages, or
• To delete messages only from your device, but keep them on the messaging server, tap > > Display and Actions. In the Delete On drop-down list, select Hub Only.
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Filing email
You might not be able to file an email or create folders for an email, depending on the account that an email is in.
File an email
You can file your sent and received email messages.
1. In the
2.
3. Tap a folder.
BlackBerry Hub, touch and hold an email.
Tap .
Add, rename, or delete an email folder
BlackBerry Hub, tap the drop-down list at the top of the screen.
In the
• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the folder. Tap OK.
• To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK
• To delete a folder, touch and hold the folder. Tap .
.
Keep all email from a folder on your device
If you use a desktop email application like automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.
1. In the
2. Touch and hold a folder.
3.
BlackBerry Hub, tap the banner at the top of the screen.
Tap .
Microsoft Outlook to file email into folders, your BlackBerry device doesn't
Flag a message
When you flag messages, they appear in other files to them.
1. In the
2.
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BlackBerry Hub, touch and hold a message.
Tap .
BlackBerry Remember, so that you can add due dates, tags, voice notes, and
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Manage your messages with BlackBerry Hub Instant Actions
BlackBerry Hub the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to cancel the last change.
BlackBerry Hub Instant Actions
Use
Depending on the message type and your
• Calendar invitation
• BBM or text message (SMS and MMS)
• Email message: You can file, delete, or flag an email message.
1.
In the
2. Do any of the following:
• To delete a message, tap .
• To file a message, tap , and choose a folder.
• To flag a message, tap .
• To mark a message as read, tap .
• To reply to a text message or a BBM message, tap .
Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In
BlackBerry Hub Instant Actions settings, the following actions are available:
: You can accept or decline a calendar invitation.
: You can reply to or delete a BBM or text message.
BlackBerry Hub, in the upper-right corner of the screen, tap
.
Customize BlackBerry Hub Instant Actions for email messages
By default, with settings for the actions that appear in the list view.
1.
In the
2. Under
• In the
• In the
BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your
BlackBerry Hub, tap
Hub Instant Actions, do one of the following:
Email Action 1 drop-down list, tap File or Flag. Email Action 2 drop-down list, tap File, Flag, or Delete.
> > Display and Actions
.
Mark a message as read or unread
BlackBerry Hub, do one of the following:
In the
• To mark a message as read, touch and hold the message. Tap .
• To mark a message as unread, touch and hold the message. Tap .
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• To mark messages before a specific date as read, touch and hold the date bar. Tap .
Download or share a picture from an email
In a message, touch and hold an embedded picture.
• To save the picture, tap .
• To share the picture, tap .
• To set the picture as a contact picture, tap .
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save
.

Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIME or PGP protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/ MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt messages using PGP protection. You need to store the recipient's public key on your BlackBerry email messages. You need to store your private key on your device to send digitally signed email messages.
If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red.
device to send encrypted
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message or a media card.
BlackBerry device supports keys and certificates in the following file formats and file name extensions:
Your
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• PEM (.pem, .cer)
• DER (.der, .cer)
• PFX (.pfx, .p12)
1. Open a work email message with a certificate attachment.
2.
Tap .
3. If necessary, enter the password.
4. Tap
5.
6.
7. If necessary, tap the
8. Turn on the
9. Under
10. Under
Import or Import All.
Tap .
BlackBerry Hub, tap
In the
S/MIME tab.
S/MIME switch. Signing Certificate, in the drop-down list, tap the certificate that you imported. Encryption Certificate, in the drop-down list, tap the certificate that you imported.
> > Secure Email
.
Set up
If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted email messages. You need to store your private key on your device to send digitally signed email messages.
Your device supports keys in the following formats and file name extensions:
• PEM (.pem, .cer)
• ASC (.asc)
1. Open a work email message with a PGP key attachment.
2.
3. Tap
4. If necessary, enter the password.
5.
6.
7. If necessary, tap the
8. Turn on the
9. Under
10. Under
Turn on
PGP protected messaging
Tap .
Import or Import All.
Tap .
BlackBerry Hub, tap
In the
PGP tab.
PGP switch. PGP Signing Key, in the drop-down list, tap the key that you imported. PGP Encryption Key, in the drop-down list, tap the key that you imported.
> > Secure Email
.
IBM Notes email encryption
A work account that supports
IBM Notes email encryption must be added to your device.
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1.
2. If necessary, tap the
3. Turn on the
BlackBerry Hub, tap
In the
NNE switch.
NNE tab.
> > Secure Email
.
Sign or encrypt a message
You must use a work email account that supports email account that supports S/MIME or PGP protected messages to send a signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted
Note
message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red.
IBM Notes mail encryption to send an encrypted email message, or an
Update secure email settings
Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can open, or opaque-signed messages that only email applications that support encryption can open.
1.
2. Do any of the following:
BlackBerry Hub, tap
In the
> > Secure Email
.
• To turn on S/MIME-protected messaging, tap the
• To turn on NNE-protected messaging, if necessary, tap the NNE tab. Turn on the NNE switch.
• To change the preferred method of encoding to use for messages you send, select an option in the Encoding drop-down list.
• To select your preferred method of encoding to use for replies or forwarded messages you send, select an option
Outgoing Message Encoding drop-down list.
in the
• To send clear-signed messages, tap the
• To receive a warning message if there is a problem with a certificate, tap the S/MIME tab. Turn on the Warn About Problems With My Certificates switch.
• To turn on PGP protected messaging, tap the
• To select a key pair to use for signing messages you send, select an option in the PGP Signing Key drop-down list.
• To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key drop­down list.
• To view PGP key details for a PGP key pair stored on your BlackBerry the PGP Encryption Key drop-down lists, tap View PGP Key.
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S/MIME tab. Turn on the Send Clear-Text Signed Messages switch.
S/MIME tab. Turn on the S/MIME switch.
PGP tab. Turn on the PGP switch.
device, below either the PGP Signing Key or
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• To receive a warning message if there is a problem with a Problems With My PGP Keys switch.

Secure email icons

Icon Description
The email is digitally signed.
The email is encrypted.
A message in the folder is digitally signed.
A message in the folder is encrypted.
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
Multiple certificates are attached to the email.
A PGP key is attached to the email.
PGP key, tap the PGP tab. Turn on the Warn About
The certificate chain is trusted or the certificate status is good.
There is an error with the certificate chain or the certificate status.
The certificate status is being determined.
The certificate chain is expired.
The certificate chain has been revoked.
Navigating the
Peek at your messages in the
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device.
BlackBerry Hub
BlackBerry Hub from anywhere
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1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the
BlackBerry Hub.
• To fully open the BlackBerry Hub
• To return to what you were doing, slide your finger back to the left and down.
: Try not to touch the trackpad when you swipe up to unlock the screen. The area directly above the trackpad is
Tip
desensitized so you don’t accidentally minimize an app when you scroll using the trackpad.
, continue sliding your finger to the right.
Peek at your messages and notifications while you're composing or viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view.
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Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.
Check your upcoming events from the
You can check your agenda in the BlackBerry Calendar you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see.
app, but if you're already in the BlackBerry Hub, just stay where
BlackBerry Hub
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Create a meeting from an email
When you create a meeting or event from an email, your from the email, and the recipients of the email become the invitees.
1.
In an email, tap > .
2. Enter any additional information for the meeting.
3. Tap
Add a contact from the
1. In the
2.
3. Tap
Save.
BlackBerry Hub
BlackBerry Hub, touch and hold a message.
Tap .
• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list.
• To add the contact as a new contact, tap .
Save.
BlackBerry device populates the invitation with the subject line
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages.
BlackBerry Hub, tap
In the
> .
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Customizing
You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
BlackBerry Hub settings
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
1.
2. Tap an email account.
3. Turn on the
4. Do any of the following:
BlackBerry Hub, tap
In the
Send Automatic Replies switch.
• To send out-of-office replies inside your organization, enter a message in the Reply with
• To specify a start time and end time to send out-of-office replies, turn on the Send Automatic Replies Between Specific Dates switch.
• To send out-of-office replies outside your organization, turn on the Organization switch. If you want the message in your external out-of-office replies to be something different from your internal out-of-office replies, enter a message in the Reply with field.
> > Email Accounts.
field.
Send Automatic Replies Outside of the
Add a signature to an email account
1.
2. Tap an email account.
3. Turn on the
4. Type your signature in the field.
BlackBerry Hub, tap
In the
Auto Signature switch.
> > Email Accounts.
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap .
• To change the default account that you send email from, in the Email Address drop-down list, tap an account.
Settings > Accounts.
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• To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop­down list, tap a calendar.
Download only partial text in email
If you move frequently between a much content in your email messages is downloaded while in a specific area of coverage. For example, when roaming, you might choose to download just the subject of messages. While in an area of Wi-Fi coverage, you might choose to download full messages.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap an account.
4.
Tap > .
5. In the
If you're in an area of coverage where downloading is restricted, you can choose to download the full email by tapping
Message truncated, download more. Additional charges might apply.
Settings > Accounts.
Roaming Data Control, the Cellular Data Control, or the Wi-Fi Data Control drop-down lists, select an option.
Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how
Change how messages are displayed in the BlackBerry Hub
Change whether the how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded, and more.
1.
2. Change your settings. For example, change any of the following settings:
BlackBerry Hub, tap
In the
• To view messages as conversation threads instead of single messages, in the Conversation.
• To stop showing filed messages that have been read, turn off the Show Read Filed Emails switch.
• To stop showing sent messages, turn off the Show Sent Emails switch.
• To receive a notification when you move a message to a folder that isn't synced to your device, turn on the When Folder Isn't Synced switch.
• To set the Default View When Idle switch.
BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and
> > Display and Actions
BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to
.
Display Style drop-down list, tap
Notify
Tip: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so
that you can quickly identify the email messages that you need to read in a particular conversation.
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Color code your accounts
To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
1.
2. Tap an account.
3. In the
Restrict contacts in the
If you don't want to receive messages from specific email accounts or contacts, you can restrict the messages from appearing in the
1.
2. Tap a contact name to add it to your restricted contacts list.
To remove a contact from the restricted contacts list, on the Recent Contact Management screen, tap , and tap a contact name.
BlackBerry Hub, tap
In the
Account Color drop-down list, tap a color.
BlackBerry Hub.
BlackBerry Hub, tap
In the
> > Hub Management
> > Recent Contact Management
.
BlackBerry Hub
.
Change the order of accounts in the BlackBerry Hub
You can change the order in which the move your favorite accounts or the accounts that you use most frequently to the top of the list.
1.
2.
3. Touch and hold an account, then slide your finger up or down to change where the account appears in the list of
4.
BlackBerry Hub, tap
In the Tap .
accounts in the Account Tab. To save your changes, tap .
BlackBerry Hub displays the accounts in the Account Tab. For example, you can
> > Hub Management
.
Change which messages appear in the BlackBerry Hub
You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.
1.
2. Tap an account.
3. In the
BlackBerry Hub, tap
In the
Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.
> > Hub Management
.
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User Guide BlackBerry Hub and email
Sync
If you have an email account that is supported by Microsoft Exchange ActiveSync, you can choose which of your contact folders sync to your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2.
3. Tap a
4. Turn on the Sync Contacts
5. Tap
6. Do one of the following:
7. Tap
Microsoft Exchange contact folders
Tap Settings
Microsoft Exchange account.
Edit Contact Folder Settings.
• To sync all of your contact folders, turn on the Sync All Contact Folders switch.
• To sync one or more of your contact folders, turn off the Sync All Contact Folders switch. Tap the folders that you want to sync with your device.
Save.
> Accounts.
switch.
Change options for text messages
BlackBerry Hub, tap
In the
• To receive a notification when your sent text messages are delivered or read, under Delivery switch or the Confirm Read switch.
• To allow other devices to see when you receive or read a text message with an attachment, under MMS, turn on the Allow Delivery Confirmation switch or the Allow Read Confirmation
• To block unwanted MMS messages, under Advertisements switch.
• To stop receiving MMS messages while roaming, under Only.
• To disable word substitution, turn off the Enable Word Substitution switch.
• To only send text messages when you tap the send icon, turn off the Use Enter Key To Send switch.
• To change the background color of text message conversations, turn the Dark Background switch on or off.
> > Text Messages.
SMS or MMS, turn on the Confirm
switch.
MMS, turn on the Reject Anonymous Messages switch or the Reject
MMS, in the Auto Retrieval Mode drop-down list, tap Home
Change advanced settings for text messages
With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more.
1.
2. Make your changes.
90
BlackBerry Hub, tap
In the
> > Text Messages > .
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User Guide BlackBerry Hub and email
3. Tap
Save.
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
BlackBerry Hub, tap
In the
• To turn off all cell broadcast messages, turn off the
• To turn off messages from a specific channel, beside a channel, tap Remove.
Update your Facebook, Twitter
> > Cell Broadcast.
Enable Cell Broadcast switch.
, or LinkedIn status from
the BlackBerry Hub
1.
2. Tap
3.
4. Type your status.
5. Tap
BlackBerry Hub, tap
In the
Facebook, Twitter, or LinkedIn.
Tap .
Post, Tweet, or Send.
.

Make a phone call from the BlackBerry Hub

1.
Tap > Calls
2.
Tap .
.

About public warning messages

Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For more information, contact your service provider or administrator.
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Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network.
1.
2. Turn off the switch beside a type of public warning.
Troubleshooting:
BlackBerry Hub, tap
In the
> > Emergency Alerts.
BlackBerry Hub
I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is turned on.
On the home screen, swipe down from the top of the screen. Tap
> Accounts
. Tap an
I can only see email for the last 30 days
For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap > Accounts. Tap the email account. Tap
. In the Sync Timeframe
drop-down list, tap an option. Tap Save.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap
92
device, your administrator might have turned on a policy that separates the
> Switch To Work
.
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User Guide BlackBerry Hub and email
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information.
If you use a work account that is supported by a send text messages, but you might still be able to receive text messages.
BlackBerry Enterprise Server, your administrator might not allow you to
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information.
BBM
BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message.
With Type, talk, or post. You decide the best way to communicate with people in BBM.
For more information, see the
BBM User Guide.

Facebook

You can use the friends, invite new friends, upload pictures to your
For more information on Facebook for BlackBerry devices, see the
Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your
Facebook account, and more.
Facebook User Guide.

Twitter

You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send direct messages to friends, search Twitter, add pictures to your tweets, and more.
For more information on the
Twitter for BlackBerry devices app, see the
Twitter User Guide.
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LinkedIn

You can use the updates, add connections, and more.
For more information on the LinkedIn for BlackBerry devices app, see the
LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share
LinkedIn User Guide.

joyn

joyn, you can chat, call, send pictures, and share videos with your friends and contacts who aren’t using a BlackBerry
With 10 device. If your wireless service provider supports joyn, the

About joyn

Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using
Phone app, the joyn for
For information about fees or conditions that might apply when using this application, contact your wireless service provider.
BlackBerry 10 might not be available on your device, depending on your wireless service provider.
icon appears beside contacts who are using
joyn. If your wireless service provider supports joyn, within the Contacts app or the

Start a joyn chat

icon appears beside your contacts who are using joyn.
joyn, so that you can easily find other users.
1.
In the Contacts app, or in the contact details view, tap beside a contact's name.
2. Do any of the following:
• Type your message.
• Tap an emoticon.
• To attach a picture or file, tap .
3. Tap
Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub.
Invite other
Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster and keep everyone informed.
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Send.
joyn contacts to a chat
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User Guide BlackBerry Hub and email
1.
At the bottom of a
2. Tap
3. If needed, type a chat subject.
4. Type your message.
5. Tap
Delete a
On a chat screen, tap > .
Call a
1.
2.
3. If you have multiple phone numbers for a
Tip
Start a
+ to add another contact. Repeat this step for each contact you want to add.
Send.
joyn chat
joyn contact
In the Phone app, tap . Tap beside the contact you want to call.
: During the call, tap
joyn video share
joyn chat, tap
to start a chat or a video share, or share a file.
> Create Group
.
joyn contact, tap the number that you want to call.
Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device that supports video.
During a call, in the Phone app, tap .
Tip: During the video share, tap to start a chat or share a file.
Send a file to a joyn
You can send different types of files to joyn contacts, including pictures, videos, and documents.
1.
During a one-on-one
2. Tap
Send.
joyn chat or a phone call, tap
contact
and select a picture or file.
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Block a
If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off.
1.
In the
2. Tap
3. Tap
4. Type the phone number or name of the joyn contact you want to block.
To unblock a contact, tap
Turn on
Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming.
1.
In the
2. Tap
3. Set the
joyn contact
BlackBerry Hub, tap
joyn. Blocked users.
Unblock beside the contact's name.
> .
joyn while roaming
BlackBerry Hub, tap
joyn.
Enable joyn While Roaming switch to On.
> .
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User Guide Media

Media

Change the media volume

When music is playing, do any of the following:
• To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
• To select the type of speaker to play your music on, tap > Audio.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music won't change the volume of your notifications.

Supported audio and video file extensions, formats, and codecs

Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported.
File extension
3GP H.263, H.264, MPEG-4 AAC, AMR 3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP ASF WMV 9 WMA AVI MJPEG, MPEG-4 MPEG-3 F4V V6 Sorenson Spark ISMV (fragmented MP4) H.264, WMV9 AAC, WMA M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM MKV H.264, MPEG-4 AAC, MPEG-3, PCM MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP MP4 H.263, H.264, MPEG-4 AAC, AMR
Supported video codec(s) Supported audio codec(s)
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File extension Supported video codec(s) Supported audio codec(s)
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC
AMR
FLAC
M4A
MIDI
MKA
MP3
OGG
QCP
SPMID
WAV
WMA
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones
and click Smartphones > BlackBerry Smartphones > Supported Media.
—
—
—
—
—
—
—
—
—
—
—
—
AAC
AMR
FLAC, Vorbis
AAC
MIDI
AAC, MP3, PCM
MPEG-3
FLAC, Vorbis
QCELP
SP-MIDI
PCM, GSM
WMA 9, WMA 10

Troubleshooting: Media

I can't open a media file

Make sure that the file is in a format that your
BlackBerry device supports.

Camera

The Camera might not be available depending on your
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BlackBerry device model.
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User Guide Media
You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best, and you can take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment.

Camera icons

Icon Description
Switch between the front-facing and the rear-facing cameras.
Take a picture.
Record a video.
Turn on the flash while recording a video.
Stop recording a video.
Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen. Tap anywhere on the screen to unlock the focus.
Access more options like flash, shooting modes, settings, and more.

Taking pictures and recording videos

Take a picture
BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those
Your conditions. To accept the suggestion, tap the suggestion at the top of the screen.
1. Open the Camera app. To zoom in or zoom out, slide your fingers apart or together on the screen.
: Zoom only works in Normal and Stabilization shooting modes.
Note
2. Tap the area of the screen that you want to focus on. You can focus on any part of the image on the screen, not just
the center of the screen.
3. When the focus box turns green, do any of the following:
• To take one picture, tap .
• To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking pictures
when you take your finger off of the icon.
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: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on
Tip
grid lines, in the Camera app, tap
> Settings. Turn on the Display Grid Lines switch.
Turn on autofocus lock
You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When you lock the focus, the area of the screen that you selected remains in focus even if you move your device or the image in the viewfinder changes.
Touch and hold the area on the screen that you want to lock the focus on. The icon appears in the focus box when the focus is locked.
To unlock the autofocus lock feature, tap anywhere on the screen.
Turn off Face Detection
By default, the Face Detection feature on your detects faces, the faces are automatically brought into focus.
1.
To turn off the Face Detection feature, in the Camera app, tap > Settings.
2. Turn off the Face Detection
switch.
BlackBerry device is turned on. When you take a picture and the camera
Set the timer to take a picture
In Normal and 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
1.
In the Camera app, tap .
2. Do any of the following:
• To set the timer for 3 seconds, tap .
• To set the timer for 10 seconds, tap .
3.
Tap .
To turn off the timer, in the upper-left corner of the screen, tap or .
Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or
Peek at the last picture or video that you took
You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.
1. Touch and hold the thumbnail at the bottom of the screen.
2. Slide your finger up to expand the thumbnail.
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