Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
For more information on BlackBerry, call 1-877-BLK-BERRY.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
WARNING
This equipment has been t est ed a nd found to comply with the limits
for a Class B di gital device, pur suant to Part 15 of t he FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
•Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
This device complies with Industry Canada RSS 119, under
certificatio n number 2503 195 677A.
IC Class B compliance
This device complies with the Class B limits for radio noise emissions as set out in the inte rfer ence-causi ng equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Please read these safety instructions and the operation instructions
provided in this manual before operating the RIM 857 Wireless
Handheld or its charging cradle. Retain these instructions for future
use.
Remember to follow any special regulations governing the use of
the RIM 857 Wireless Handheld and always switch it off in areas
where radio devices are forbidden, or when it may cause
interference or danger. Any safety laws and regulations pertaining
to the use of cell phones and two-way radios will likely apply to
your use of the handheld. We encourage you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which restrictions
on radio transmissions are imposed. In addition, the RIM 857
Wireless Handheld should not be used in locations that may be
hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.
The RIM 857 Wire le ss Ha nd he ld is n ot an FA A-ap pr ov ed elec t ron ic
device for use on aircraft. Switch off the handheld when in an
aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illegal.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of th e med ical de vice if y ou hav e an y
questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You should
check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld . Do not use the charging cradl e as a means of
storing your handheld while in a vehicle.
WARNING
Do not use any cradle, charging unit, or any other
accessory or attachment that is not manufactured or
supplied by RIM or an authorized RIM accessories supplier.
Use of any accessory or attachment that is not supplied or
approved for use by RIM in conjunction with the handheld is
not permitted as it may cause hazards.
Do not place th e RIM 8 57 Wirele ss Ha ndheld o r its cha rging cradle
on any unstable surface, such as a cart, stand, tripod, bracket, or
table. It may fall, causing serious injury to a child or adult, and
serious damage to the handheld .
Discard the handheld properly. As the unit contains a lithium
battery, neither the handheld nor the lithium battery should be
disposed of in fire. Dispose of the handheld containing the lithium
battery in accordance with the laws and regulations in your area
governing disposal of such cell types. Contact RIM if you have any
questions concerning disposal of the handheld or the lithium cell.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 21 for more information on the battery
and power supply. Do not overload wall outlets, extension cords, or
integral convenienc e rec ept ac les a s th is may resu lt in a r isk of fir e or
electric shock.
Never push objects of any kind into th e RIM 857 Wir e less Ha ndh eld
through openings as th ey m a y s hort -ou t par ts an d t his m ay res u lt in
a fire or electric shock. Never spill liquid of any kind on the
handheld or its chargin g cradle. Unplug the charging cradle from
the wall before cleaning. Do not use liquid or aerosol cleaners.
IMPORTANT UL SAFETY
INSTRUCTIONS
Read these instructions. Keep these instructions. Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. Clean only with a dr y cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polar ized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding-type plu g ha s t wo b lad es an d a t hir d gr ou ndin g
prong. The wide blade or the third prong are provided for your
safety. If the prov ided plug do es not fi t into your o utlet, co nsult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during li ghtning storms or w hen used for
long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatu s ha s b een d amaged in any way, such as
when the power-supply cord or plug has been damaged, liquid has
been spilled or objects have fallen into the apparatus, it has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
WARNING
To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may re sult in d amag e and
will often require extensive work by a qualified technician to
restore the handheld or charging cradle to its normal operation.
Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.
Welcome to your wireless
solution
The RIM 857 Wireless Handheld is a powerful computer with a fullfeatured Address Book, Appointment Calendar, MemoPad, and
Task List. Unlike other PIM products, the RIM 857 Wireless
Handheld includes an integrated wireless modem. Your package
will also include the RIM 857 Wireless Handheld Charging Cradle
and the Desktop Software, which allows you to synchronize with
popular desktop personal information management (PIM) software.
Get ready to experience the power of messaging with your
handheld us ing functions such as:
essages: Receive, read, reply to, compose, forward, save, file,
•M
and delete messages.
ompose: Create and send messages to Internet email
•C
addresses.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Cal
endar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to so und daily.
•MemoP
ad: Compose, edit, and delete notes, memos and lists.
14
Welcome to your wireless solution — New for version 2.0
•Calculator: Perform basic mathematical operations and
conversions.
ptions: Customize th e way th e handh eld noti fies you o f new
•O
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is only visible in the
Home screen after you have set a passwo r d.)
•Turn Wireless Off / Turn Wireless On: Turn th e handheld’s
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
•Power Off: Turn off the handheld at night or on weekends.
New for version 2.0
The handheld (pre-installed with version 2.0 software) has an
updated Search Messages function, which lets you create and save
pre-defined searches on the handhe ld. You can use these searches in
the Messages, S a ve d Me s sa ge s, or Se arch Messages screens to find
messages sent to a particular address or containing specific text.
(See page 93 for more information.) The expanded Calendar
function now supports recurring calendar appointments and offers
you one of four views: Day, Week, Month, or Agenda.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.
Upgrading to version 2.0
If you are currently using a previous version of the Desktop
Software, you should upgrade to version 2.0. Before installing the
new software on your desktop and your handheld, you should
Installation and User’s Guide
Welcome to your wireless solution — Contents of your package
perform a backup to store the contents of your handheld (such as
Address Book entries, messages, and calendar items) on your PC.
See Chapter 3 or th e B acku p and Restore online he lp for in st ru ction s
on performing a backup.
Once you have backed up your handheld information to your PC,
follow the instructions on page 48 to install.
Contents of your package
Your package should contain the following:
•Handheld
•Charging Cradle
•Holster
•This Installation and User’s Guide
•Handheld Getting Started Card
•Installation CD-ROM
If something from this package is missing or not working properly,
contact the point of purch ase.
System Requirements
15
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM
Installation and User’s Guide
16
Welcome to your wireless solution — About this guide
About this guide
This guide provides information for operating the handheld and for
installing the Desktop Software.
Note
Tip
A summary, including a list of relevant tips, is included at the end
of each chapter.
The ‘Frequently asked questions’ chapter will help you further with
your handheld. As well, the Desktop Software offers online help to
guide you and answer your questions. To open the online help,
select Help from any active window.
Notes will appear in this format and will contain additional
information to help you perform the task being described.
Tips provide information about performing tasks and offer
different options to perform tasks.
About Research In Motion
RIM is a world leader in the mobile communications market. Our
current product portfolio includes mobile email solutions, wireless
handhelds , and wirele ss modems.
RIM has a history of developing breakthrough wireless data
solutions. Our products are based on industry-leading technologies,
providing superior radio coverage, small size, high performance
and long battery life. They offer the freedom of mobility and the
ability to stay in touch with people and information. And as people
discover new uses for wireless data technology, RIM will continue
to address their needs and help them discover new frontiers in
wireless data.
Installation and User’s Guide
Welcome to your wireless solution — Customer support
Customer support
For customer support, contact your service provider.
17
Installation and User’s Guide
1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you start sending and receiving email.
Handheld components
Figure 1: Front view of handhe ld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, set ting t ask s a nd a ppoint ment s, viewing and
editing contact information, customizing device options, and
20
Get to know your handheld — Handheld components
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the
silver key once. The backlight will shut off automatically if you do
not press any keys or use the trackwheel for more than 20 seconds.
(You can manually turn off the backlighting by pressing the silver
key again.)
Keyboard and trackwheel
The 33-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
ALT key in combination with the other keys. For easy typing,
orange
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with yo ur thumb is compa rable to the cl icking fun ction
of your PC mouse. Click to open menus and to select fu nctions and
menu options.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notifica tion base d on whether
the handheld is in or out of the holster.
When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
set it) stops and the most recently received message will be open. If
Installation and User’s Guide
Get to know your handheld — Handheld components
you pull the handheld out of the holster and quickly replace it,
notification stops but the message will remain marked unread. See
“Setting message notification” on page 37 for information on
notification options.
Serial port
The serial port on the bottom of the handheld fits into the prongs of
the docking cradle. You must connect the docking cradle to your PC
to use the Desktop Software (provided on the CD with your
package).
The Desktop Software supports standard USB-to-serial port
converters. See Chapter 3, “Using the Desktop Software”, for more
information on instal lat ion procedures and seria l co n nect ion det ail s.
Docking cradle
The docking cradle provides a link between the handheld and your
PC, so that you may use the Desktop Software provided with your
package. See Chapter 3, “Using the Desktop Software” for more
information on the cradle and the capabilities of the Desktop
Software.
Charger
The handheld is designed to operate for one week or more on a full
charge; exact battery life, however, will depend on factors such as
usage and quality of coverage. The handheld contains an internal
lithium cell. The docking cradle (see description above) is also used
to recharge this cell.
21
To charge the handheld, connect the AC adapter to the cradle's
serial port connector, plug into a wall outlet, and insert the
handheld into the cradle. The Desktop Software does not need to be
running for charging to occur, nor does the cradle need to be
connected to your PC. When the handheld is charging, the battery
Installation and User’s Guide
22
Get to know your handheld — Turning on your handheld
icon will change to a charging icon. Once the handheld is fully
charged, the battery icon will replace the charging icon. See page 33
for a list of handheld status icons.
The handheld can be kept at a full charge by “topping up” the
battery every day for 10-15 minutes. From an empty battery, a full
charge can be achieved in approximately 3 hours. It is not necessary
to drain the battery co mpletely before recharging.
If the battery level becomes too low, the signal strength bars (located
in the top right corner of the Home screen, next to the battery icon)
will be replaced by “BAT”. This is an indication that it is time to
recharge the handheld. In this state, all radio functions, such as
sending and receiving email, will be disabled until the battery is
recharged.
Turning on your handheld
When you receive your handheld, you must first i nsert it into the
charging cradle and allow it to charge to full battery power. (You
can view the strength of the battery in the top right corner of the
Home screen.) See page 48 for more information on connecting your
handheld to y our PC.
1.Press the silver key to turn on the handheld. From the Home
screen you can select any of the handheld’s main functions.
2.Using the trackwheel, scroll through the icons to view the
functions. The name of each function appears at the bottom of
the screen.
Installation and User’s Guide
Get to know your handheld — Turning off the handheld
3.To select a function, scroll to the appropriate icon and click the
trackwheel to open that function’s screen.
23
Tip
You can also select a function by pressing the underlined
character in the function’s name. For example, press M for
M
essages.
Turning off the handheld
There are two methods of turning off the handheld:
•Press and hold the silver key until the handheld turns off.
•In the Home screen, scroll to the POWER OFF icon and click.
Description of keys
The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and
configure options on the handheld.
KeyFunction
Power On/Off, Backlight
SILVERKEY
•Press the silver key once to turn on the
handheld.
•When the handheld is on, press the silver
key once to activate backlighting. Press
again to turn off backlighting. (Backlighting
will turn off automatically if you do not
press any keys for 20 seconds.)
•Press and ho ld the silve r key to turn off the
handheld.
Installation and User’s Guide
24
Get to know your handheld — Description of keys
KeyFunction
Scrolling and selecting
•Roll the trackwheel with your thumb to
scroll up and down through screen lines,
TRACKWHEEL
fields, and menu items.
•Click (press down) the trackwheel with your
thumb to open menus and select options,
similar to the click function of a mouse used
with your PC.
Scroll through accented characters
•When composing a messag e or en ter ing te xt,
press and hold a letter key while rolling the
trackwheel to scroll through international
characters/characters with accents. When
the desired character appears, release the
letter key.
ALT characters
ALT key
symbol characters, printed in orange above the
alphabetic ke ys.
•Press the
•Press and hold the ALT key while yo u ty pe to
An ‘A’ icon appears in the top right corner of
your screen when the
Installation and User’s Guide
The orange
ALT key activates the numeric and
ALT key once to affect the next
character you type.
affect all characters.
ALT key is active.
Get to know your handheld — Description of keys
KeyFunction
Horizontal scroll and changing options
25
SHIFTkey
•Hold the
ALT key while you roll the
trackwheel to move the cursor horizontally
across screen lines (except in the Home
screen where
ALT + ROLL will move the
cursor vertically).
•Hold the
ALT key while you roll the
trackwheel to scroll through field options.
Capitalize alpha characters
•Press the SHIFT key once to capitalize the
next character that you type.
•Press and hold the
SHIFT key while you type
so that all letters are capitalized.
•Press and hold the letter to capitalize it. This
feature only works wh en Key Rate is set to
Slow or Fast in the Screen/Keyboard screen.
An ‘up arrow’ icon appears in the top right
corner of your screen when the
SHIFT key is
activated.
CAPs lock
•Press
ALT + CAP (RIGHTSHIFT) to activate caps
lock mode. Any key that you press will be
typed in upper case. Press SHIFT again to
return to lower case mode.
Installation and User’s Guide
26
Get to know your handheld — Description of keys
KeyFunction
NUM lock
ENTERkey
BACKSPACE
key
•Press
ALT + NUM (LEFTSHIFT) to activate num
lock mode. Any key that you press in the
upper row will be typed in its numer ic fo rm.
SHIFT again to return to regular mode.
Press
Select multiple messages
•Hold the
SHIFT key while rolling the
trackwheel in the Messages screen to select
more than one message. You can file, delete,
or save these messages, or mark them read
or unread.
Carriage returns, select highlighted items
•Press the ENTER key to insert a regular
carriage return, moving your cursor to a
new line.
•Press the
ENTER key to select the highlighted
item. Instead of clicking the trackwheel to
select the item, you can press the ENTER key
to perform your task.
Delete previous characters
•Press the
BACKSPACE key to move the cursor
backwards and delete characters to the left
of the cursor position.
Installation and User’s Guide
Get to know your handheld — Description of keys
KeyFunction
Delete characters ahead of cursor, delete
messages
27
Escape key
(under
trackwheel)
SPACE key
•Press the
DEL key to er ase characters to th e
right of the cursor position.
•Press the
DEL key while composing a
message to delete the selected character
only.
•Press the
DEL key in the Messages screen to
delete the selected message. If you scrol l to a
date in the Messages screen and press DEL, a
message appears asking if you wish to
delete all messages prior to that date.
Esc from screens/menus
•Press the
ESC key to hide (close) a menu.
•Press the ESC key repeatedly to ret u rn to th e
screen.
Home
•Press the
ESC key to cancel an action.
Insert a space, scroll through field options
•Press the SPACE key to insert a space
between characte rs while you type.
•Press the SPACE key to insert the ‘@’ and ‘.’
characters in Email fields.
•Press the
options.
SPACE key to toggle through fiel d
Installation and User’s Guide
28
Get to know your handheld — Description of keys
KeyFunction
Open symbols library for extra characters
•Press
ALT+SPACE to open the Select Symbol
screen, from which you can insert the
symbol you need.
Symbols screen
As described in the chart above, you can press ALT+SPACE to open
the Select Symbol screen. The following characters are available for
you to insert into your message:
To select a symbol, either scroll to a symbol and click, or press the
associated alph a key under the desire d symbol. You will ret urn to
your message with the symbol inserted.
LCD interface
The handheld’s LCD screen is composed of the Home screen,
function screens that are launched from the Home screen, and
menus within each function. Icons are used throughout for mess age
status, handheld status, and navigational aid. The following
Installation and User’s Guide
Get to know your handheld — Description of keys
sections provide details on the handheld’s screens, menus, and
icons.
Backlighting
•When the handheld is on, press the silver key to activate
backlighting.
•Backlighting is disabled after 20 seconds if you do not press a
key or move the trackwheel. You can manually turn off the
backlighting by pressing the silver key again.
Function screens
The functions list appears on the Home screen in rows of icons. To
open a function’s screen, scroll to an icon and click the trackwheel
(or, press the underlined character in the function name).
29
Home screen
Installation and User’s Guide
30
Get to know your handheld — Description of keys
The following chart shows each function icon and describes the
corresponding function:
IconDescription
Receive, read, reply to, compose, forward, save,
file, and delete messages.
Messages
Type and send messages to Internet email
addresses.
ompose
C
Store important messages for future reference.
Saved
Messages
Locate messages in seconds with the powerful
search tool.
S
earch
Messages
Store your personal directory of contact
information, such as multiple phone, fax
A
ddress
Book
numbers, and email addresses. Use the search
function to locate a specific contact.
Keep track of appointments using one of the
four calendar views: Day, Week, Month, or
Agenda.
endar
Cal
Installation and User’s Guide
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