BlackBerry 10: new apps and features .......................................................................................................... 9
Getting started ........................................................................................................................................... 13
Set up your device ...................................................................................................................................... 13
Home screen at a glance ............................................................................................................................ 13
Scroll and move between items .................................................................................................................. 17
Use a slider ................................................................................................................................................ 18
Zoom in to or zoom out from the screen ...................................................................................................... 19
Move items from one place to another ........................................................................................................ 19
Minimize apps and show your Active Frames .............................................................................................. 20
Show the menus ......................................................................................................................................... 21
About BlackBerry ID ................................................................................................................................... 21
Set up a new BlackBerry ID ........................................................................................................................ 21
Using the BlackBerry Voice Control app ...................................................................................................... 22
Before you switch devices .......................................................................................................................... 23
Learn what transfer options are available to you .......................................................................................... 23
Make note of your usernames and passwords ............................................................................................. 24
What if I have contacts on my SIM card? ...................................................................................................... 24
Backing up and switching devices .............................................................................................................. 25
Transfer data from a BlackBerry
Transfer data to a new device using a computer and
After you switch devices ............................................................................................................................. 26
How do I get to the menu? .......................................................................................................................... 30
How do I get back to the home screen? ....................................................................................................... 30
How do I change my settings and options? .................................................................................................. 31
Where are my ring tones and notification profiles? ....................................................................................... 31
Where are my messages? ........................................................................................................................... 31
Where are my apps? ................................................................................................................................... 32
Where are my tasks, memos, and voice notes? ............................................................................................ 32
Where do I find my files? ............................................................................................................................. 32
Where can I find my device info and passwords? ......................................................................................... 33
How do I search? ........................................................................................................................................ 33
What is BlackBerry Link? ............................................................................................................................ 33
Get your message out with the BlackBerry Keyboard ................................................................................... 34
Keyboard and typing at a glance ................................................................................................................. 34
Type an accented character ....................................................................................................................... 34
Type a symbol or number ........................................................................................................................... 35
Type an uppercase character ..................................................................................................................... 35
Type faster with automated assistance settings ........................................................................................... 35
Cut, copy, and paste text ............................................................................................................................ 35
Selecting word suggestions that appear while you type ................................................................................ 36
Select a suggested word ............................................................................................................................. 36
Connections between devices ..................................................................................................................... 39
Connect your device to an HDMI display ..................................................................................................... 40
Turn on airplane mode ............................................................................................................................... 40
Connect to a
Manually connect to a
I can't connect to a
Turn on
Pair and connect with a
What is NFC? .............................................................................................................................................. 43
Turn on NFC ............................................................................................................................................... 44
Send a file using NFC ................................................................................................................................. 44
About the BlackBerry Hub .......................................................................................................................... 45
Add an account to your device .................................................................................................................... 46
I can't add an email account ....................................................................................................................... 46
I'm not receiving messages ......................................................................................................................... 46
Text message icons .................................................................................................................................... 47
Peek at your messages in the BlackBerry Hub from anywhere ..................................................................... 48
View messages by account or message type ............................................................................................... 48
Search for a message ................................................................................................................................. 49
Send a message from the BlackBerry Hub .................................................................................................. 49
Reply to or forward an email ....................................................................................................................... 49
Attach a file to an email or text message ..................................................................................................... 50
Peek at your messages in the BlackBerry Hub from anywhere ..................................................................... 50
Peek at your messages and notifications while you're composing or viewing a message ............................... 51
Check your upcoming events from the BlackBerry Hub ............................................................................... 51
Create a meeting from an email .................................................................................................................. 51
Add a sender to your contact list ................................................................................................................. 52
Add a BBM contact .................................................................................................................................... 54
Start a BBM chat ........................................................................................................................................ 54
Peek at your chats ...................................................................................................................................... 55
Send a file or ping someone ........................................................................................................................ 55
Invite others to a chat ................................................................................................................................. 56
Join a BBM group ....................................................................................................................................... 56
Start a BBM Video chat ............................................................................................................................... 56
Switch cameras or share your screen .......................................................................................................... 57
Time travel with your camera ...................................................................................................................... 58
Camera app at a glance .............................................................................................................................. 58
Taking pictures and recording videos .......................................................................................................... 58
Take a picture ............................................................................................................................................ 59
Record a video ........................................................................................................................................... 59
Switch between the camera, the video camera, and
Access the Camera app from the Lock screen ............................................................................................. 60
Using Time Shift mode ............................................................................................................................... 60
Take the best picture possible using Time Shift mode ................................................................................. 60
Replace a person's expression using Time Shift mode ................................................................................. 60
Delete a downloaded item from BlackBerry World ....................................................................................... 64
Delete an app from your home screen ......................................................................................................... 64
Reinstall an app or game ............................................................................................................................ 65
Keep current with Calendar ........................................................................................................................ 66
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About the Calendar app .............................................................................................................................. 66
Add an account to your device .................................................................................................................... 66
View your events ......................................................................................................................................... 66
Find email and files associated with an event .............................................................................................. 67
Check who you're meeting with .................................................................................................................. 67
Create an event .......................................................................................................................................... 67
Invite people to an event ............................................................................................................................. 68
Change or delete an event .......................................................................................................................... 68
Collecting and organizing tasks, notes, and more with the Remember app ................................................... 69
Create a folder in the Remember app .......................................................................................................... 69
Add an entry to the Remember app ............................................................................................................ 69
Add tags to an entry .................................................................................................................................... 70
Record a voice note .................................................................................................................................... 70
BlackBerry Z10 smartphone is built to keep you moving, and so is this User Guide. Here, you can find tips on
The
understanding the basics quickly and get introduced to some of the unique features of BlackBerry 10 OS.
There is a lot more to learn about BlackBerry 10 OS, so you can access the full, updated User Guide by tapping Help on the
home screen. From the Help app, you can search for a specific help topic, or browse the areas that interest you.
You can also visit the How to website at
Check throughout this guide for examples of how you can integrate your new smartphone into your fast-moving life.
www.blackberry.com/startdocs on your computer or tablet.
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BlackBerry 10: new apps and features
BlackBerry 10: new apps and
features
Introducing the reinvented
Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to
effortlessly flow between tasks and applications with quick and simple gestures.
BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs.
BlackBerry Hub
BlackBerry Hub
text messages, social networking messages, BBM chats, and instant messages. With a single swipe from any screen, you
can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings
and events. You can easily filter the types of messages that appear.
gathers all of your messages and notifications into one convenient location. Receive and respond to email,
BlackBerry Keyboard
BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
Your
uses this information to try to predict what word you might type next. When you pause your typing, suggested words are
displayed above the BlackBerry Keyboard. Simply tap the word you would like to use.
You can use individual keys to quickly do tasks such as reply to a message, go to a specific calendar view, or zoom in on a
webpage. You can do many tasks quickly by simply typing from the home screen. For example, you can send an email
message or post a tweet.
BBM Video with Screen Share
Have face-to-face video conversations with your
from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon.
You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you
continue talking.
BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video
Camera and Time Shift mode
BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can
Your
open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen.
Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create
the perfect shot.
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BlackBerry Story Maker
BlackBerry 10: new apps and features
BlackBerry Story Maker
later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply
themes.
allows you to combine your pictures, videos, and music into a stunning HD movie that you can view
BlackBerry Remember
A combination of memos and tasks, BlackBerry Remember
group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into
actions from anywhere on your device.
Contacts
The Contacts app contains details about the contact, updates and company news from the contact’s social network, and
events that you and the contact have in common. You can quickly filter your contacts by using the account type (for
example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking
accounts to represent contacts.
helps you organize your interests, ideas, and projects. You can
Calendar
The Calendar app is integrated with the
your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on
a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.
BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter
BlackBerry Browser
The new BlackBerry Browser
want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader
mode to remove distracting clutter.
is powerful, responsive, and super-fast. When you're browsing and you find something you
Share, stream, or display your media files
With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents,
webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and
more. You can also stream your media to supported
entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.
10
DLNA Certified devices such as computers, TVs, or other home
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BlackBerry 10: new apps and features
Picture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of
enhancements and artistic styles.
Video editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements
such as brightness and color.
Search
You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the
home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to
include Internet sources.
Voice Control
Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions
The
virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post
tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from
the keyboard by tapping and holding the microphone icon.
BlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app,
then share it – to social sites with a couple of gestures from within the app, or to a friend’s NFC-enabled
with a tap – it’s quick and simple. BlackBerry World features a unified storefront for apps, games, themes, music, and
videos, and parental controls that let you hide content that you don't want children to access.
BlackBerry device
NFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly.
BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages)
between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You
can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers,
and more that you can share with others.
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BlackBerry 10: new apps and features
BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the personal use of your
device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between
your work space and personal space with a simple gesture.
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Getting started
Set up your device
Getting started
The first time your
network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After
the initial setup, you can open the Setup app by tapping the
The Setup app prompts you to enter an existing
BlackBerry ID, on your computer, visit
You can use the Setup app to:
• Add your email,
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Transfer data from a device running BlackBerry 7 or 7.1
• Customize and personalize your device settings
• Watch tutorials or open the Help app to learn more about
BlackBerry device starts after the battery is inserted, the Setup app opens. The Setup app needs a
Setup icon on the home screen.
BlackBerry ID or create a new one. If you are not sure if you already have a
www.blackberry.com/blackberryid
BBM, instant messaging, and social networking accounts
BlackBerry 10 OS
.
Home screen at a glance
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Application icons
IconDescription
Getting started
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared
activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your
contacts.
Calendar
View all your events in one place, including events you added from your email accounts
and social networking accounts. You can filter events according to your account.
BBM
Chat in real time by using text or video, and share files with up to 30
Text Messages
Send and receive SMS and MMS messages, if provided as part of your wireless service
plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
BBM contacts.
14
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the Camera app or that are saved on your
device.
Music
Share your music quickly and easily with your contacts. Wirelessly play your music on
home entertainment equipment.
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IconDescription
Getting started
Videos
View, edit, and share videos that you take with the Camera app or that are saved on your
device. Wirelessly play your videos on home entertainment equipment.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short
messages known as tweets.
LinkedIn
Build and connect with your professional network and get access to ideas and
opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
Games
Find games to download and play. Add your friends so that you can view their games or
challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Facebook notifications, upload photos and videos, and check in to Places.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit
converter.
Compass
Navigate using the compass, or let the compass connect to satellites to find your location.
File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or
networks that your device is connected to.
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IconDescription
Getting started
Print To Go
Wirelessly print a variety of files from your computer to your
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you
can share with others on printed materials or by tapping the backs of your devices
together.
Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM
Phone
Place conference calls, check voice mail, or move a call to BBM Video.
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect
picture.
Setup
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry
.
10 OS
Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help
increase your productivity.
BlackBerry device.
, and more.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the
have a new item, the
finger up from the bottom of the screen from anywhere on the device.
IconDescription
16
indicator appears on the notification icon. You can peek at your notification icons by sliding your
Email message
Text message
BlackBerry Hub. When you
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IconDescription
message
BBM
Getting started
Facebook
Twitter
LinkedIn
Phone call
Notification messages from apps and services such as
BlackBerry World
message
message
message
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view
the home screen. For example, if you're looking at the
screen and your minimized apps. Slide your finger to the left again to see all your apps.
• To scroll, slide your finger up and down.
• To move between the BlackBerry Hub and the home screen, slide your finger left and right.
BlackBerry Hub, you can slide your finger to the left to see the home
Tip: To quickly scroll to the top or bottom of a page, use two fingers to swipe up or down.
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Getting started
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
1. On the slider, drag the slider handle.
Select items
1. Do any of the following:
• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
• To highlight an item without opening it, touch and hold the item.
•
To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and
tap additonal items. To clear an item, tap it again.
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Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can
magnify the screen by zooming in. To see more of the screen, zoom out.
1. Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
Getting started
Move items from one place to another
1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
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Minimize apps and show your Active
Getting started
Frames
When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't
need to do things like save and close documents before you use the browser, or restart your browser session after you
check your email.
1. Swipe up from the bottom of the screen.
Tip: When you're done using your app, you can close it by tapping in the lower-right corner of the app.
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Getting started
Show the menus
You can find additional features, options, and help by exploring the menus.
1. Do any of the following:
•
To see the additional actions you can perform in an app, tap or .
• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item.
To see the names of the menu items that appear on the right side of the screen, slide your finger over them.
• To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that
particular app. If you are not in an app, you can see the device settings.
About
BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
A
ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps
when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices..
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
BlackBerry ID
Set up a new BlackBerry ID
Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
address that you use frequently. Recovery details can be sent to the email address that you use as your
BlackBerry ID
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Getting started
username if you forget your
have to be associated with your BlackBerry device.
1. To create a new
2. Complete the instructions on the screen.
BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create New.
Using the BlackBerry Voice Control app
The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your
voice. Instead of navigating to a specific app, you can simply open the Voice Control app and speak your commands. You
can use the Voice Control app to do the following:
• Make a call.
• Send an email, text message, or
• Search the Internet or your BlackBerry device.
• Book meetings and appointments.
• Set reminders.
• Change your Facebook
• Save notes and memos in
• Set an alarm.
1. To open the Voice Control app, do one of the following:
• On the home screen, tap the
• Press and hold the Mute key on the right side of your device.
2. After the beep, say a command.
status or post a tweet.
BBM message.
BlackBerry Remember.
Voice Control icon.
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Device Switch
Device Switch
Before you switch devices
For information about how to switch to a BlackBerry device from a third-party device, visit www.blackberry.com/
deviceswitch.
Learn what transfer options are available to
you
: You can use the options listed below to transfer data from one BlackBerry smartphone to another BlackBerry
Note
smartphone.
You can transfer device data, including some settings, phone history, pictures, music, browser bookmarks, and so on, from
one BlackBerry device to another. To transfer data to your BlackBerry 10 device, you can use BlackBerry Link on your
computer, BlackBerry Protect, or you can use a media card on your device.
Devices running BlackBerry Device Software 5.0 or later
If you're switching from a device running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link on
your computer to transfer most of your important files. To download BlackBerry Link, on your computer, visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac
Devices running BlackBerry 7 or BlackBerry 7.1
If you're switching from a device running
computer to transfer most of your important files. To download BlackBerry Link, on your computer, visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac
transfer your files.
Devices with BlackBerry Protect
If you're switching from a device that has BlackBerry Protect
contacts, from your current device's backup file to your new device.
: To see what version of software you're currently running, on the home screen of your old device, do one of the
Tip
following:
• Click
• Click
Options > About.
Options > Device > About Device Versions.
BlackBerry 7 or BlackBerry 7.1, you can use BlackBerry Link on your
installed, you can transfer supported data, such as
option.
option. You can also use a media card to
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Make note of your usernames and
passwords
Device Switch
Before you switch
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so
that you have it when you're ready to add accounts to your new device.
• If you have a device running
used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your
BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and
access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update
Although it's not required to switch
associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.blackberry.com/bbm.
If you can't update your version of BBM, in BBM, press the key >
BlackBerry devices, make sure that you have the following:
BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you
BBM
BlackBerry devices, you should update to the latest available version of BBM and
Options > Back Up. Select a backup option.
What if I have contacts on my SIM card?
BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.
Your
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data.
: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
Tip
press the
24
key > SIM Phone Book. Press the key >
Copy All To Contacts.
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Backing up and switching devices
Device Switch
Transfer data from a
BlackBerry 7 device
using a media card
Before you begin:
version of software you're running, on your previous device's home screen, click Options > About, or click Options >
Device > About Device Versions.
When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm
settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between
BlackBerry devices. This feature is designed to move personal data but not work data.
1. On your
2. Click
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your BlackBerry
5.
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
accounts on your new device in the
visit the BlackBerry World storefront.
Using a Media Card > Save Data.
10 device.
On your
This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what
BlackBerry 7 device, click Setup > Device Switch.
7 device and insert it into your BlackBerry
BlackBerry 10 device, on the home screen, tap
BlackBerry Hub. To download applications that weren't transferred to your new device,
> .
Transfer data to a new device using a
computer and BlackBerry Link
If your current
transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to
your new BlackBerry 10 device. This feature is designed to move personal data but not work data.
1. On your computer, download and install BlackBerry Link
2. Open
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to
from
www.blackberry.com/BlackBerryLink.
BlackBerry Link.
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Device Switch
5. When prompted, connect your new
6. Complete the instructions on the screen.
: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
Note
accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,
visit the BlackBerry World storefront.
BlackBerry 10 device using a USB cable.
After you switch devices
Restoring your BBM contacts and groups
The first time that you open
following:
• If you are switching
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.
• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
BlackBerry ID to restore your BBM data over the wireless network.
same
After setting up BBM, your contacts, profile, and groups are automatically backed up over the wireless network based on
your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link
in case your device is lost, stolen, or corrupted.
BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
Transfer passwords from the Password
Keeper app
Before you begin: You must first transfer data from your BlackBerry device running BlackBerry Device Software 5.0 or later
to your BlackBerry 10
1. On your BlackBerry 10 device, download the Password Keeper app from
2. On the home screen, tap
3. Complete the instructions on the screen.
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device by using BlackBerry Link, BlackBerry Protect, or a media card.
BlackBerry World storefront.
Password Keeper.
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Add an account to your device
Device Switch
You can add email accounts, social networking accounts (such as
account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3.
If you already added an account to your device, tap to add another account.
4. Tap the type of account that you want to add.
5. Enter the account information. Tap Next
6. Change any additional settings, such as synchronization preferences.
7. Tap
Done.
> Accounts.
.
Facebook, Twitter, or LinkedIn), or even an Evernote
Tips after switching devices
After you have finished switching
• If you have a media card, move it from your old device to your new device.
• To receive all of your messages and updates, add email and social networking accounts to your new device.
• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and
then enter the password incorrectly ten times.
• Download apps from the
• Explore the Help app on your device and discover tips and tricks.
BlackBerry devices, consider doing the following:
BlackBerry World storefront.
Troubleshooting: Device Switch
I can't switch my SIM card to my new
BlackBerry 10 device
BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service
The
provider.
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How do I reset my lost or forgotten
BlackBerry ID password?
Device Switch
You can have the instructions about resetting your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
1. Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid
Complete the instructions on the screen.
• To reset your password on your
Forgot Password. Answer your security question and complete the instructions on the screen.
BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
BlackBerry ID password sent to the email address that you use as your
. Click Reset your password.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your
Some of the data from my previous device
isn't on my new device
When you switch to a new
determines what data can be transferred to your new device. The transfer of some data might not be supported if you
switch from a device running an older version of software.
Try any of the following:
BlackBerry 10 device, the version of the device software on your previous BlackBerry device
BlackBerry ID password.
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
BlackBerry Hub on the device.
the
• Check that your work email accounts have been set up. For a
Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember
• Transfer apps by downloading them from the BlackBerry World storefront.
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Microsoft ActiveSync email account on a BlackBerry
app.
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Device Switch
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
• Use
BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit
www.blackberry.com/BlackBerryLink
and select the Windows or Mac option.
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What makes my BlackBerry 10 device different from other BlackBerry devices?
What makes my BlackBerry 10
device different from other
BlackBerry devices?
How do I get to the menu?
•
To access menus in apps, at the bottom of the screen, tap . There is no Menu key on BlackBerry 10
devices.
• To access some options that you will use the most often, touch and hold an item on the screen. Menu items appear on
the right side of the screen.
•
To access different views or screens for some apps, at the bottom of the screen, tap .
How do I get back to the home screen?
•
In many apps, you can tap Back
• To minimize an app and return to the home screen, swipe up from the bottom of the screen.
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to return to the previous screen.
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What makes my BlackBerry 10 device different from other BlackBerry devices?
How do I change my settings and options?
• To change your
from the top of the screen and tap
•
You can change the settings in an app by swiping down from the top of the screen and tapping .
•
In many apps, you can also tap to see other options.
BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down
Settings.
Where are my ring tones and notification
profiles?
• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and
All Alerts Off.
•
You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .
• You can set custom ring tones for contacts in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and
tap Settings
> Notifications.
Where are my messages?
You might have noticed that there's no messages icon on the home screen. That's because all of your email, text
messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The
BlackBerry Hub isn't like other apps on your BlackBerry
always running so that you stay connected no matter what you're doing on your device.
device. It's at the core of the BlackBerry 10 experience, and it's
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
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Where are my apps?
What makes my BlackBerry 10 device different from other BlackBerry devices?
Some of the apps that you used on your old
BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new
apps.
BlackBerry device might not be available on your BlackBerry 10 device. In the
Where are my tasks, memos, and voice
notes?
• If you used
and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal
space, drag your finger down on the middle of the home screen and tap Personal or Work.
BlackBerry device and your
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What makes my BlackBerry 10 device different from other BlackBerry devices?
Where can I find my device info and
passwords?
Where can I find my PIN?
BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text
In
message, you can also type
How do I find my own phone number?
On the home screen, tap the
your phone number will appear at the top of the screen. In an email or text message, you can also type
to display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World
or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you
can restore your Password Keeper passwords from your old device after you download and open the Password
Keeper app.
Where can I find details about my device OS and hardware?
to display your PIN.
mypin
icon. In the
Calls or Contact view, in the center of the screen , swipe down and
mynumber
storefront. If you used BlackBerry Link
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
How do I search?
If you are looking for something on your
BlackBerry device or the Internet, at the bottom of the home screen, tap
What is BlackBerry Link?
BlackBerry Link
can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry
To download
option.
is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You
device to your desktop computer.
BlackBerry Link, on your computer, visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac
.
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Get your message out with the BlackBerry Keyboard
Get your message out with the
BlackBerry Keyboard
BlackBerry Keyboard learns your style of writing and adapts to how you type. It understands what you want to say and
The
suggests words to help you type faster, more accurately, and with the least amount of effort. Respond to emails, stay
connected with BBM, or work on an important document on the go.
As you plan your trip to see your family, the keyboard analyzes your style and learns the names of your brother, mother, and
their city, and suggests the names as you type. The names are added to your messages with just a flick of your thumb.
Keyboard and typing at a glance
Type an accented character
1. On the BlackBerry Keyboard,
2. When accented characters appear above the Keyboard, tap the accented character that you want to type.
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press and hold the letter that you want to add the accent to.
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Type a symbol or number
Get your message out with the BlackBerry Keyboard
1.
On the lower-right side of the BlackBerry Keyboard
2. Tap the symbol or number that you want to type.
, press
.
Type an uppercase character
1.
On the BlackBerry Keyboard, press .
2. Press a letter.
Tip: To turn on CAP lock, press and .
Type faster with automated assistance
settings
You can change your typing settings to help you type faster on your BlackBerry Keyboard
your settings so that your device automatically capitalizes new sentences, or so that pressing
period.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. Tap the settings that you want to change.
> Language and Input > Prediction and Correction.
. For example, you can change
twice inserts a
Cut, copy, and paste text
1. To highlight text, touch and hold the text. To change your selection, move the cursor indicators.
2. Do one of the following:
•
To copy the text, tap the highlighted text. Tap .
•
To cut the text, tap the highlighted text. Tap .
3.
To paste the text, touch and hold where you want to paste the text. Tap .
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Get your message out with the BlackBerry Keyboard
Selecting word suggestions that appear
while you type
BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
Your
uses this information to try to predict what word you might type next. When you pause your typing, suggested words are
displayed above the BlackBerry Keyboard.
Select a suggested word
1. To use a word that appears above the
BlackBerry Keyboard, tap it to select it.
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Connections
Connections
Check which wireless networks your device
connects to
BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is
Your
capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your
wireless service plan. For more information about the wireless networks that your device connects to, see the Safety and Product Information booklet for your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. In the drop-down list at the top of the screen, tap
Connect to the mobile network
> About.
Network.
Before you begin:
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. Set the
To turn off your connection to the mobile network, set the Mobile Network switch to Off.
To turn on your mobile network connection, airplane mode must be turned off.
> Network Connections > Mobile Network.
Mobile Network switch to On.
Wireless connections icons
The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that
BlackBerry device currently has.
your
The number of solid bars indicates the strength of the
mobile network signal. If the signal is weak, your device
might use more power to try to maintain the connection.
Your device is connected to the network type shown and
can access all of the features of your mobile network plan.
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Connections
Your device is connected to the network type shown but the
network functionality is limited. You're likely able to make a
phone call, but not able to access the Internet or view email
messages.
You have no mobile network coverage.
Your device is roaming. Extra charges might apply.
BlackBerry
browsing, are available.
The number of solid waves indicates the strength of the Wi-
signal. If the signal is weak, your device might use more
Fi
power to try to maintain the connection.
Your device is in airplane mode and all of your wireless
network connections are off. You can turn on
Bluetooth technology, but not your connection to the
mobile network.
There is an error with your SIM card. For information on
what the error is, from the top of the home screen, swipe
down. Tap SettingsNetwork.
You can only make emergency calls.
services, such as email messaging and Internet
Wi-Fi or
> Network Connections > Mobile
The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to
another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC.
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Mobile Hotspot mode is on. If the icon is solid, Mobile
Hotspot is connected.
Internet tethering is on. If the icon is solid, your device is
connected to another device.
Bluetooth
technology is connected.
NFC is on.
technology is on. If the icon is solid, Bluetooth
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Connections
Tips: Choosing a connection
BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it
Your
interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some
tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Network connections
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data
services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off
your mobile network connection, but usually you can just leave your mobile network connection on.
Wi-Fi
Wi-Fi network connection is another way to get data services on your device, but unlike using the mobile network,
A
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before
it tries to use the mobile network for basic data functions such as using the Internet or downloading apps. You can
leave Wi-Fi on so that as soon as you're in range of a saved Wi-Fi network, your device connects to it automatically,
but remember that if you leave Wi-Fi on all the time your battery can drain faster.
Connections between devices
USB
You can use a USB cable to create a two-way connection between your BlackBerry device and your computer.
When you connect your device to your computer using a USB cable, your device appears on your computer as a
removable storage device. Depending on the functionality of your computer, you can usually use a USB connection
to drag files between your computer and your device.
Bluetooth technology
Bluetooth
Bluetooth enabled device. Although you can transfer files over a Bluetooth connection, because of its ability to
stream content, Bluetooth connections are more commonly used for actions such as playing the music on your
BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's
mobile network connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry
device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a
wireless technology allows you to create a direct connection between your BlackBerry device and another
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connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing
information from a poster that contains an NFC tag. Depending on your wireless service provider and the
applications you have installed on your BlackBerry
wallet to allow you to do things such as make payments with your BlackBerry device.
device, NFC can also be used to turn your device into a digital
Connect your device to an HDMI display
Connections
1. Using an HDMI cable, connect your
2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you
need to change the resolution, on the home screen, swipe down from the top of the screen. Tap Settings >
Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.
BlackBerry device to an HDMI display.
Turn on airplane mode
In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.
Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane
mode restores the connections that were previously turned on.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. Set the
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Airplane Mode switch to On.
> Network Connections.
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Connections
Connect to a
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1. On the home screen, swipe down from the top of the screen.
2. Tap
3. If the Wi-Fi
4. Tap a network.
5. If the Wi-Fi Protected Setup
6. If necessary, enter the username or password for the
7. Tap
Tip
from the top of the home screen and tap
Wi-Fi.
switch is Off, set it to On.
• If you have access to the
PIN into router. Complete the instructions on the device screen.
• If you don't have access to the Wi-Fi router or it doesn't use Wi-Fi Protected Setup, tap Don't use WPS.
Connect.
: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, swipe down
Manually connect to a
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect
manually.
Wi-Fi network
screen appears, do one of the following:
Wi-Fi router and it uses Wi-Fi Protected Setup, tap Press WPS Button on Router or Enter
Wi-Fi network.
.
Wi-Fi network
1. On the home screen, swipe down from the top of the screen.
2.
3. In the
4. Select the network's security type and specify any additional information. For what information you should specify, you
5. Tap
Wi-Fi >
Tap
SSID field, enter the name of the network.
can speak to your administrator or the person who manages the Wi-Fi
Connect.
.
network.
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
• Check that you turned on the connection to the Wi-Fi network.
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Connections
• Check that you're in a
able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi
network or a hotspot, talk to your administrator or an employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could
• If you switched
• If your email account is a work account, your device might prevent connections to certain wireless access points. For
Still not connected? OK, try the following:
• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to
• If you use the
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
• If you need to contact a support representative, you can access diagnostic information by tapping Advanced on the Wi-
Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the
network name, try connecting to the Wi-Fi network manually.
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on
your device, and the certificate has an expiration date).
more information, contact your administrator.
the information that came with your router; for a work
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.
Press WPS Button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi
Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the
same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the
information that came with your router.
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic Information
drop-down list, tap Logs. Tap Copy Logs.
Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are
Wi-Fi networks manually, try switching to another Wi-Fi network.
Wi-Fi network, talk to your administrator; for a public hotspot,
network, check that you installed the root
Turn on
1. On the home screen, swipe down from the top of the screen.
2.
Tap .
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Bluetooth technology
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Bluetooth technology is on,
When
Connections
turns blue and appears in the upper-left corner of the screen.
To turn off
Pair and connect with a
Bluetooth technology, tap
again.
Bluetooth enabled
device
Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them.
1. On the home screen, swipe down from the top of the screen.
2. Tap
3. Make sure that Bluetooth technology is on.
4. Your
Your devices are now ready to share and communicate over the
with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a
file.
Bluetooth.
BlackBerry device automatically detects any discoverable devices within range.
• If the device that you want to connect to appears in the Devices list, tap the device name. Complete the instructions
that appear on the screen.
• If the device doesn't appear in the Devices
then try again. If you don't know how to check that the device is discoverable, consult the documentation that came
with the device.
• If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to
initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes
and then start the pairing process according to the documentation that came with the device.
list, it might not be discoverable. Check that the device is discoverable
Bluetooth connection. Depending on the device you paired
What is NFC?
NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use
pairing information.
Depending on the applications you have installed on your device and the NFC compatibility of other devices, there can be
many interesting ways to use NFC. Here are a few possibilities:
• Simultaneously exchange contact cards with a new friend or business acquaintance.
• Pass a picture to your friend.
• Pay for your bus or subway ride.
• Pay for your morning coffee without taking out your wallet.
• Grab a coupon from a poster you see on the street.
• Gain access to your building when you get to work.
• Send a webpage you're viewing to a friend.
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Connections
• Add a friend to your
• Copy smart tag information to an NFC tag.
These are just a few of the things you can do with NFC. For more, play with NFC on your device, be creative, and see what
you can do.
BBM contacts.
Turn on NFC
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. Set the
Send a file using NFC
With
between your BlackBerry device and other NFC-enabled devices.
1. Depending on how many files you want to send, on your BlackBerry device do any of the following:
2. Align the back of your BlackBerry device with an NFC-enabled device.
3. If necessary, tap Send.
NFC Connectivity switch to On.
BlackBerry Tag you can exchange many kinds of files, including pictures, music, contact info, and even webpages,
• To send a single file, find and open a file.
•
To send multiple files, find and highlight the files that you want to send. Tap > NFC.
> Network Connections > NFC.
Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices simultaneously. This
functionality is really handy if you're trying to exchange contact information saved in the Smart Tags
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app.
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Stay connected with BlackBerry Hub
Stay connected with BlackBerry Hub
Notice the blinking red light? Now it’s even easier to stay close to what’s important to you. Simply peek into BlackBerry Hub
from any app with a swipe to effortlessly flow in and out of your messages and conversations.
As you are writing an email to your mother with the details of your flight, you notice the blinking red light on the upper-right
of your smartphone. You slide your mother's message slightly to the right to peek at your list of messages in BlackBerry
Hub. You see you have a BBM message from your brother, but that can wait until later. You slide your mother's email
message back to the left so that it takes up the whole screen and finish writing your email. You open your brother's BBM
message. He is wondering if you can make it to his birthday party.
About the BlackBerry Hub
BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one
The
convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the
same place, see and respond to notifications from your social networking accounts, glance at your upcoming events, and
more.
Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the
BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and
send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, keep
on top of your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations
to connect with business contacts, send messages to your connections, and update your LinkedIn status.
and instant messaging
BBM
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
The BlackBerry Hub also shows you the calls that you made and received, including any missed calls and voice mail
messages.
Upcoming events
Without leaving the
account—friends' birthdays.
Notifications
The BlackBerry Hub also collects your notifications about new PIN messages, time zone changes, software
updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in
the BlackBerry Hub. Tapping on these notifications launches the SIM Toolkit app.
BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook
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Add an account to your device
Stay connected with BlackBerry Hub
You can add email accounts, social networking accounts (such as
account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3.
If you already added an account to your device, tap to add another account.
4. Tap the type of account that you want to add.
5. Enter the account information. Tap Next
6. Change any additional settings, such as synchronization preferences.
7. Tap
Done.
> Accounts.
.
Facebook, Twitter, or LinkedIn), or even an Evernote
I can't add an email account
Try adding the account using advanced setup. You might need to get additional information about your account from your
administrator or from your email service provider.
I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on
BlackBerry device. On the home screen, swipe down from the top of the screen. Tap
your
Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap Settings
switch is set to On.
> Network Connections > Mobile Network. Make sure the Data Services
Settings > Accounts.
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Stay connected with BlackBerry Hub
BlackBerry Hub
IconDescription
icons
Unread email
Read email
Meeting or event invitation
Facebook notification
New
Email with attachment
Draft message
Email messages grouped by subject in a conversation thread
Unread text message (SMS)
Read text message
Text message with attachment (MMS)
Draft text message
New system notification
Message hasn't been sent yet
Message is being sent
Message has been sent
Message could not be sent
Text message icons
IconDescription
Unread text message (SMS)
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IconDescription
Stay connected with BlackBerry Hub
Read text message
Text message with attachment (MMS)
Draft text message
Peek at your messages in the BlackBerry
Hub
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere
on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the
• To fully open the
• To return to what you were doing, slide your finger back to the left and down.
from anywhere
BlackBerry Hub.
BlackBerry Hub, continue sliding your finger to the right.
View messages by account or message type
All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from
a particular account (for example, your personal email account) or by a type (for example, your text messages), you can
filter them.
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Stay connected with BlackBerry Hub
1.
2. Tap the type of messages that you want to see.
To see all of your messages again, tap > Hub.
BlackBerry Hub, tap
In the
.
Search for a message
1.
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap .
Send a message from the BlackBerry Hub
From the BlackBerry Hub, you can send email, text messages, Facebook
messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts
that you added to your device.
1.
2. Tap a message type.
3. Add or choose a recipient for your message:
BlackBerry Hub, tap
In the
BlackBerry Hub, tap
In the
.
messages, direct Twitter messages, LinkedIn
.
• For email, type a contact name or an email address in the To field.
• For Facebook, Twitter, or LinkedIn
• For text messages, type a contact name or a phone number.
BBM and other chat messages, select a contact from the list.
• For
4. Type your message.
5. Tap
Tip: When you're looking at messages from only one account in the main BlackBerry Hub view, to go to the compose
screen for that account quickly, tap .
Send or the Enter key.
messages, type a contact name in the To field.
Reply to or forward an email
1. In an email, do one of the following:
•
To reply to the email, tap .
•
To reply to all recipients of the email, tap .
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•
To forward the email, tap .
Stay connected with BlackBerry Hub
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1.
While composing an email or text message, tap .
2. Browse to the file.
3. Tap the file.
Peek at your messages in the BlackBerry
Hub from anywhere
Whether you're on your home screen or using an application, you can peek at or open the
on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
• To fully open the
• To return to what you were doing, slide your finger back to the left and down.
BlackBerry Hub, continue sliding your finger to the right.
BlackBerry Hub from anywhere
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Stay connected with BlackBerry Hub
Peek at your messages and notifications
while you're composing or viewing a
message
1. In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of
messages and notifications into view.
Check your upcoming events from the
BlackBerry Hub
You can always check your agenda in the Calendar app, but if you're already in the BlackBerry Hub, just stay where you
are.
1. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming
events start to appear. The more you drag, the more you see.
Create a meeting from an email
When you create a meeting or event from an email, your
from the email, and the recipients of the email become the invitees.
BlackBerry device populates the invitation with the subject line
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1.
In an email, tap > .
2. Enter any additional information for the meeting.
3. Tap
Save.
Add a sender to your contact list
Stay connected with BlackBerry Hub
1. In the
2.
3. Tap
BlackBerry Hub, touch and hold a message.
Tap .
• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
•
To add the contact as a new contact, tap .
Save.
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See the world through BBM
See the world through BBM
Share and be seen with
share what’s on your screen.
Your mother wants to see what you plan to wear to her important piano recital, so you start a BBM Video conversation to
show her your new shirt. She can't believe the price that you paid for it, so you use the new Screen Share feature to display
your BlackBerry Browser and the online store's website.
About
BlackBerry Messenger (BBM), you can chat and share in real-time with your BlackBerry contacts. For example, you
With
can see when someone has read your message and when the person is typing a reply. You can also share pictures, voice
notes, your location, and files.
You can use BBM Groups to plan events, delegate tasks, and see when members add or change items. A social space is
created in BBM so that you can chat and share pictures, lists, and calendar appointments with up to 30 people in a group
at the same time.
You can use BBM
BBM
icons
BBM Video. Switch from a BBM chat to a BBM Video conversation, to catch up face-to-face and
BlackBerry Messenger
over a Wi-Fi connection, such as while you're travelling.
Chats
Unread message in a chat
Ping message
Contact wants your attention
File has been sent or received
Unread broadcast message
You created a draft
Message is being sent
Message has been sent
Message has been delivered
BBM message
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See the world through BBM
or
Message has been read
Message hasn't been sent yet
: Verify that your device is connected to the Internet.
Tip
Message couldn't be sent
: Touch and hold the message, and tap
Tip
Contact is available for a video or voice chat
You or the contact is busy
Contact is listening to music
.
BBM Groups
You like this picture
Comments have been added to the list
This member is an administrator for the group
Add the member as a
BBM contact
Add a
You can add contacts to BBM by scanning their BBM barcodes. You can also add contacts by typing someone's contact
information, by selecting an existing BlackBerry contact, or by using NFC technology (if supported by your device).
1.
Tap > .
2.
At the bottom of the screen, tap .
3. Follow the directions on the screen.
Start a
Use BBM to chat in real-time with your BlackBerry contacts and know when someone has read your message. Share
pictures, voice notes, your location, or other files.
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See the world through BBM
Unlike text messaging, where you might pay for each text message regardless of how brief the message might be,
uses your data plan so that you can can express yourself in as many, or as few, messages as you want.
1.
Tap .
2. Tap a contact.
3. Type your message or select an emoticon.
4. Press the
: Have something that you want to share with multiple contacts? Send a broadcast message or start a multiperson chat
Tip
to let your contacts know your news at the same time.
Send key.
BBM
Peek at your chats
While in a chat, you can quickly peek at your other chats.
1. Slide your finger right.
Send a file or ping someone
You can send different types of files to BBM contacts, including pictures, voice notes, your location, events, etc. When you
ping someone in
word PING in red.
1. Do one of the following:
•
To attach a file, tap .
•
To ping the contact, tap > .
BBM, the other person's BlackBerry device vibrates (unless it's set to Silent) and the person sees the
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: When you receive a picture in BBM, it is a scaled-down version. You can touch and hold the image and tap
Tip
request a better quality image that you can print.
See the world through BBM
Invite others to a chat
1.
In your chat, tap .
2. Select some contacts.
3. Tap
Tip
names. Tap .
Done.
: To start a new chat with multiple people from your BBM contact list, touch and hold a name. Tap
to
and a few more
Join a
By default, anyone in a group can invite their BBM contacts to join the group, so you can meet new people without having
to necessarily add them as BBM contacts. If a group already has 30 members, you won't be able to join until someone
leaves the group. You can also start your own group.
Whoever creates the group can automatically control group membership, update the group's profile picture or name, and
disband the group and delete all of the shared data. Additional admins can be added after that.
1. Swipe down from the top of the screen.
2.
Tap .
3. Scan the group's barcode (if you have it), or show your
To see the groups that you're currently in, tap
Start a
You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try
to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add
the person to BBM before you start your BBM Video chat.
1.
BBM chat, the Phone app, or the Contacts app, tap
In a
BBM group
BBM barcode and ask a group member to scan it.
.
BBM Video chat
.
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See the world through BBM
Switch cameras or share your screen
By default, your front-facing camera is used during BBM Video chats.
1. In a
BBM Video chat, do any of the following:
•
To switch to your rear-facing camera, tap .
•
To share your screen, tap .
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Time travel with your camera
Time travel with your camera
Having trouble getting the perfect shot? Time Shift mode captures a few milliseconds before and after your photo, so that
you can pinpoint and adjust exact moments of your picture to create the perfect shot. Simply scroll back and forth on the
dial to open one friend’s eyes and catch your other friend smiling, then combine it all into the same photo.
At the end of your trip, you ask your mother and brother to pose for a quick family portrait before you run to the taxi to get to
the airport. There is only time for one shot, but Time Shift
are open and your brother is smiling. You save the perfect photo as you are riding in the taxi, email it to both of them, and
post it on your social networks.
mode allows you to adjust the picture so that your mother's eyes
Camera app at a glance
Taking pictures and recording videos
: To quickly take a picture or start recording a video from the Camera application, press any of the following keys:
Tip
• Space key
• Volume Up key
• Volume Down
Press any of these keys again to stop recording.
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Time travel with your camera
Take a picture
1.
Make sure that is selected.
2. To change what the camera focuses on, drag the focus box anywhere on the screen.
3. To zoom out or zoom in, slide your fingers together or apart on the screen. Zoom only works in Normal and Stabilization
shooting modes.
4. Do any of the following:
• To take one picture, tap anywhere on the screen.
• To take continuous pictures when you have Burst shooting mode turned on, touch and hold the screen. The camera
will stop taking pictures when you take your finger off of the screen.
Record a video
1.
Make sure is selected.
2. To change what the video camera focuses on, drag the focus box anywhere on the screen.
3. To zoom out or zoom in, slide your fingers together or apart on the screen.
4. To start recording, tap anywhere on the screen.
To stop recording, tap the screen again.
Switch between the camera, the video
camera, and
In the Camera app, you can take pictures and record videos using the camera, video camera, and Time Shift capture
modes.
1.
Tap your current capture mode: , , or .
2. Tap the capture mode that you want to use.
Time Shift mode
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Time travel with your camera
Access the Camera app from the Lock
screen
1.
On the Lock screen, touch and hold .
Using Time Shift mode
Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set. Did someone blink in
every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until
everybody is picture perfect.
Take the best picture possible using Time
Shift mode
1.
Make sure is selected.
2. Take a picture and keep the camera steady until the picture appears.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4.
Tap .
If you don't like any of the pictures, tap . All the pictures are deleted and you can take a new set of pictures.
Replace a person's expression using Time
Shift
1.
Make sure is selected.
2. Take a picture.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
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7.
Tap .
Time travel with your camera
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Enhance your experience with BlackBerry World
Enhance your experience with
BlackBerry World
Discovering great apps is easier than ever with app recommendations. Choose an app that matters, then choose how to
share it – whether it’s sharing to social sites with a couple of gestures from within the app or to a friend’s NFC enabled
BlackBerry
Just before leaving for the airport, you search the BlackBerry World storefront to download games and apps to keep you
entertained during the long flight to visit your family. You find several games that your brother might like, so you plan to
share these with him using NFC technology when you arrive so that he can download them easily.
smartphone with a tap, sharing is quick and simple.
BlackBerry World
at a glance
Search for apps, games, music, or videos
You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example,
you can choose to only search for games, apps, music, or videos.
•
To search the entire
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Enhance your experience with BlackBerry World
•
To search in a specific section (apps, games, music, or videos), tap . Tap Apps,
•
To search using a recent search term, tap . Tap a recent search term.
Games, Music, or Video. Tap
Download and buy apps, games, music, and
videos
Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same
BlackBerry
1. In the
2. In the upper-right corner of the screen, tap the button with the price displayed on it.
3. To change your payment method before you pay for an item, in the
4. Tap
Tip
Details
device, and on up to four additional devices without your having to pay for the items again.
BlackBerry World storefront, tap an item.
Bill Through: drop-down list, tap a payment
method.
Purchase.
: To share an app, game, album, song, or video, tap
screen of the app that you want to share, align the backs of your devices.
. To share an app with someone using NFC technology, on the
Change your payment options
.
1. In the
2.
3. Enter your
4. Select a payment option.
5. Complete the instructions on the screen.
Tip: To edit your payment information, tap .
BlackBerry World storefront, swipe down from the top of the screen.
Tap > Payment Options.
BlackBerry ID password.
Rate and review an app or a game that you
downloaded
1.
2. Tap
3. Touch and hold an app or a game.
4.
BlackBerry World storefront home screen, tap
On the
My Apps & Games.
Tap .
> My World.
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5. Type your review. To add a star rating, slide your finger to the left or right across the star icons.
Enhance your experience with BlackBerry World
Download an update to an app or a game
1.
On the BlackBerry World home screen, tap > My World
2. At the top of the screen, if necessary, tap the Apps & Games drop-down list.
3. Tap
Deleting apps
You can delete apps from the home screen of your
the BlackBerry World storefront.
Updates.
•
To download an update for one app or game, tap next to the app or game.
• To download updates for all of the apps and games that have an update available, at the bottom of the screen, tap
Update All
.
BlackBerry device, or you can delete the apps that you download from
> My Apps & Games.
Delete a downloaded item from BlackBerry
World
1.
On the BlackBerry World home screen, tap
2. Tap
3. Tap
4.
My Apps & Games, My Video, or My Music.
Downloaded.
Touch and hold an item, and tap .
• If you think that you might want to reinstall the app later, tap Uninstall.
• If you want to permanently delete the app, tap Delete.
Uninstalled apps and games are listed on your
My World screen. To see this list, tap My Apps & Games > Available.
Delete an app from your home screen
1. On the home screen of your
2.
On an app icon, tap .
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: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and
Tip
the delete icon will not appear on these app icons.
Enhance your experience with BlackBerry World
Reinstall an app or game
1.
2. At the top of the screen, if necessary, tap the drop-down list.
3. Tap
BlackBerry World home screen, tap
On the
Available.
•
To reinstall one app or game, tap next to the app or game that you want to install.
• To reinstall all of your uninstalled apps and games, at the bottom of the screen, tap
> My World
> My Apps & Games.
Install All.
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Keep current with Calendar
Keep current with Calendar
Spend less time managing schedules and tasks with a smartphone that anticipates what you need and handles the details
for you. The Calendar even suggests attendees and show you their recent messages and social updates.
You have some time to catch up on work at the airport while you are waiting for your return flight.You review your meetings
for next week in the Calendar. You tap the attendees and read all of the recent email messages they sent you and browse
their social media updates, so that you are up-to-date for your meeting.
About the Calendar app
The Calendar app on your
you add and presents it to you in one place so that you can keep track of all your meetings, appointments, and events.
Even if you haven't added any accounts to your device, you can still use the Calendar app to create and manage meetings,
appointments, or events.
BlackBerry device takes the calendar info from the email and social networking accounts that
Add an account to your device
You can add email accounts, social networking accounts (such as
account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3.
If you already added an account to your device, tap to add another account.
4. Tap the type of account that you want to add.
5. Enter the account information. Tap Next
6. Change any additional settings, such as synchronization preferences.
7. Tap
Done.
> Accounts.
.
Facebook, Twitter, or LinkedIn), or even an Evernote
View your events
You can switch between viewing your events by day, week, or month.
1. In the Calendar app, do one of the following:
•
To view events for a single day, tap the tab in the lower-left corner. To see a schedule view, tap . To see an
agenda view, tap . To see who you're meeting with for the day, tap .
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•
To view events for a week, tap the tab in the lower-left corner. Tap . Try using the pinch gesture to zoom in and
see a more detailed view.
•
To view events for a month, tap the tab in the lower-left corner. Tap . Numbers on the calendar are sized
depending on the number of events booked for the day: the bigger the number, the more you have planned for the
day.
•
To go to today's date in any calendar view, tap .
Tip: To see a 4-month view of the calendar, in the month view, at the top of the screen, touch the month and drag your
finger down.
Keep current with Calendar
Find email and files associated with an
event
BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if
Your
you're meeting with people to review a document, your device might show that document.
1. In the Calendar app, tap an event.
2. Tap
Emails.
Check who you're meeting with
1. In the Calendar app, do one of the following:
•
To see who you're meeting with throughout a day, tap the tab in the lower-left corner. Tap .
• To see who you're meeting with at a meeting or event, tap the event. Tap People.
Tip: Tap on a person's name to view more info.
Create an event
1.
In the Calendar app, tap .
2. Enter the information for the event.
3. Tap
Tip: In any schedule view (for example, in the day schedule view or in the week view), you can also create an event by just
tapping a spot on the schedule. Tap the
Save.
New Event block that appears to change the event.
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Keep current with Calendar
Invite people to an event
If your account supports adding participants, then you can add participants to an event either while you're creating the
event, or after. If you added a
aren't in your contact list.
1. While you're creating or changing an event, in the Participants section, tap the Invite field.
• If the person you're adding is in your contact list, start typing a name. Tap the name from the list.
• If the person you're adding is a part of your organization, and you added your work account to your device, type the
name. Tap Lookup.
: Some accounts might let you view the participants' availability. After you add all of the participants to the event, tap
Tip
View Availability. If any of your participants have a conflict, you can slide the green meeting bar to a time that works for
everyone.
Microsoft Exchange work account, you can connect to the remote server to add people who
Change or delete an event
If you're the organizer of an event, you can change or delete it.
1. In the Calendar app, touch and hold an event.
•
To change an event, tap . Make your changes. Tap
•
To delete an event, tap .
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Remember
Remember
Collecting and organizing tasks, notes, and
more with the
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to
remember. With the
record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task.
For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As
you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember
something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you
don't forget about it. Everything you need to remember about the trip is in one place.
Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
The
email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the
Tasks and Notes folders, and your flagged messages are synced in the Flagged folder. If you added an Evernote account to
your device, you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote.
Remember app, you can sort your information as entries in folders, categorize the entries with tags,
Create a folder in the
1.
2. Type a name for the folder.
3. To sync your folder with an account (for example, an
4. To change the color of the folder, tap a different color swatch.
5. Tap
Remember app, tap
In the
Save.
Remember app
Remember app
.
Evernote account), change the Sync to drop-down list.
Add an entry to the
An entry can include a note, a due date, pictures, attachments, tags, or voice notes.
1.
In a folder or on the
2. Enter the information for the entry, such as a title, notes, and a due date.
3. Tap
Tip: To quickly create a list (for example, a grocery list in your "Groceries" folder), tap a folder. In the Add an entry field at
the top of the screen, type an entry title. Tap the + icon. Add more entries until your list is complete.
Save.
Remember folder screen, tap
Remember app
.
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Remember
Add tags to an entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and
then filter your entries by that tag.
1. In the
2.
Remember app, tap an entry.
Tap > .
Record a voice note
1.
While you're adding or editing a
2.
Tap .
3. Speak your voice note.
4.
When you're finished, tap .
5. Tap
Save.
Send something to the
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents
To Go files to BlackBerry Remember.
1. In an app, touch and hold the item that you want to send to the
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names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world.
Bluetooth
trademark of NFC Forum, Inc. in the United States and in other countries. Wi-Fi and Wi-Fi Protected Setup are trademarks
of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or
made available at
condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated
companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or
omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this
documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically
change information that is contained in this documentation; however, RIM makes no commitment to provide any such
changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or
services including components and content such as content protected by copyright and/or third-party web sites
(collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party
Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility,
performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The
inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of
the Third Party Products and Services or the third party in any way.
EXCEPT TO THE EXTENT SPECIFICALLY DESCRIBED IN THE APPLICABLE LIMITED WARRANTY AND/OR THE
BLACKBERRY SOFTWARE LICENSE AGREEMENT OR PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL
CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR
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OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY,
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OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE,
OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY
PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF
IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR
CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE,
BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE
DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LIMITED WARRANTY, THE BLACKBERRY SOFTWARE
LICENSE AGREEMENT AND/OR APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR
ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NONPERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES
REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT,
is a trademark of Bluetooth SIG. HDMI is a trademark of HDMI Licensing, LLC. NFC is a trademark or registered
). All
www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without
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CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES
FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION,
LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA,
FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN
CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR
SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF
COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT
SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER
OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY
LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY ARISING FROM OR RELATED TO THIS DOCUMENTATION.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF
THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT,
NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL
BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY
CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS,
SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME
SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS.
IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR,
EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM
HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION.
Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that
your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer
Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for
availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with
RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid
infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party
Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring
them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any
Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you
and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties
of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and
Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements
applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry
Desktop Software, and/or BlackBerry Device Software.
The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable
thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR
WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS
DOCUMENTATION.
The information provided in this guide is applicable to the following smartphone models:
Legal notice
SQR100-1
SQR100-2
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SQR100-3
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
200 Bath Road
Slough, Berkshire SL1 3XE
United Kingdom
Published in Canada
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