Output voltage: 7.0–7.6 V (7.5 nominal); 5 mA–2 A (1.5
nominal)
One sound output port for external audio amplifier
K
Service Source
Troubleshooting
PowerBook 100
TroubleshootingGeneral/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
For additional assistance, contact Apple Technical Support.
TroubleshootingPower Manager Reset/ - 2
Power Manager Reset
Reset the power manager if the battery and power adapter are
proven good, but the computer will not power on. The computer
will not reset after a system crash.
To reset the power manager in the PowerBook 100,
• Remove the AC adapter and the battery.
• Let the unit sit without power hooked up for 3-5 minutes.
• Simultaneously hold down the Control, Command, Option, and
Power On keys for 5-10 seconds.
• Reinstall the battery and, if necessary, reconnect the AC
adapter.
• Turn on the computer.
TroubleshootingSymptom Charts/Startup - 3
Symptom Charts
Startup
Error chord sounds
during startup
sequence
Screen displays
checkerboard pattern;
no startup chime
1Connect AC adapter and restart computer in three or four
minutes.
2Replace memory expansion board (if installed). Refer to
“Memory Expansion Card” in Upgrades.
3Replace motherboard.
4Replace daughterboard.
1Verify storage switch is in “on” position.
2Reset computer.
3Connect AC adapter and restart computer in three or four
minutes.
4Install known–good, charged main battery. If computer
works, replace main battery.
5Verify that keyboard cable is securely connected.
6Reset the power manager.
7Replace keyboard.
8Replace daughterboard.
9Replace motherboard.
TroubleshootingSymptom Charts/Power
(Continued)
- 5
After main battery is
changed, some Control
Panel settings are
different
After all power
sources are removed,
some Control Panel
settings are different
Power
Replace backup batteries.
Condition is normal. Removing all power affects some Control
Panel settings (such as time) that are stored in parameter RAM.
(Continued)
TroubleshootingSymptom Charts/Power
(Continued)
- 6
AC adapter is plugged
in and connected, but
battery DA does not
indicate charger is
connected
Low-power warning
appears soon after
computer starts
Power
1Verify that AC adapter is connected properly.
2Try different main battery. If battery charges, replace main
3Verify that adapter is good.
4Replace AC adapter.
5Replace motherboard.
1Attach AC adapter. Battery needs recharging.
2Verify that peripherals display low-power icon.
3Reduce use of floppy or hard drives, modem, sound,
(Continued)
battery.
backlight, or other power-consuming devices or connect AC
adapter.
TroubleshootingSymptom Charts/Video - 7
Video
Screen suddenly goes
blank
Screen goes blank and
computer shuts down
every few minutes
Pixel never comes onReplace display.
Row of pixels never
comes on
Condition is normal; computer has gone into sleep to conserve
battery power.
Adjust sleep delays in Control Panel or connect AC adapter.
1Verify that all external SCSI devices connected to computer
are switched on.
2Verify that hard drive flex cable is securely connected at both
ends.
3Use “HD SC Setup” to see if drive is visible to program. If it
is visible, update SCSI driver.
4Reinstall system software.
5Replace hard drive flex cable.
6Replace hard drive.
7Replace motherboard.
8Replace daughterboard.
TroubleshootingSymptom Charts/Hard Drive
(Continued)
- 14
Hard drive is slow to
respond or screen
goes blank too often
Hard Drive
Adjust sleep delays in Control Panel or connect AC adapter.
(Continued)
TroubleshootingSymptom Charts/Peripheral - 15
Peripheral
After you connect
external SCSI device,
computer no longer
boots
Cursor does not move
when you move
trackball
1Switch on external SCSI device before starting up computer.
2Verify that Apple HDI-30 SCSI system cable is connected to
computer and external SCSI device(s).
3Verify that cable termination is correct.
4Verify that no SCSI devices have same device address.
5Replace motherboard.
6Replace daughterboard.
Cursor intermittently
does not move or
moves erratically
Cursor does not move
when you move mouse
Peripheral
1Clean trackball ball and internal rollers.
2Replace trackball assembly.
1Verify that mouse is connected to ADB port.
2Reset computer.
3Clean mouse ball and inside of mouse.
4Replace mouse.
5Replace motherboard.
6Replace daughterboard.
Known-good
ImageWriter,
ImageWriter II, or LQ
does not print
Known-good
LaserWriter does not
print
Peripheral
1Verify that system software is 7.0.1 or later.
2Verify that Chooser setting is correct.
3Verify that printer cable is securely attached.
4Replace printer cable.
5Replace motherboard.
6Replace daughterboard.
1Verify that system software is 7.0.1 or later.
2Verify that Chooser setting is correct.
3Verify that all printer cables are securely attached.
4Connect computer to another printer. If printer works, refer
to Networks and Communications manual.
5Replace motherboard.
6Replace daughterboard.
(Continued)
TroubleshootingSymptom Charts/Peripheral
(Continued)
- 19
PowerBook doesn’t
recognize serial
devices, or garbage is
transmitted and/or
received
Peripheral
1Verify that system software is 7.0.1 or later.
2Verify that all cables are correct and securely attached.
3Attach device(s) in chain to known-good computer.
4Replace motherboard.
5Replace daughterboard.
(Continued)
TroubleshootingSymptom Charts/Internal Modem - 20
Internal Modem
Internal modem
options do not appear
in Control Panel
window when modem
is installed
Modem does not
respond properly to
AT command set
instructions
1Reseat modem card.
2Replace modem card. Refer to “Fax/Data Modem” in
Shut Down command to shut
down the PowerBook 100
before you begin Take Apart
procedures. Otherwise, all
RAM contents will be lost.
Caution:
precautions in Bulletins/
Safety.
Use the Macintosh
Review the ESD
Take ApartBackup Batteries - 2
Backup Batteries
No preliminary steps are
required before you begin
this procedure.
Backup
Batteries
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Take ApartBackup Batteries - 3
Connector
Panel Cover
Batteries
Backup
Battery
Door
If you are changing the
backup batteries without
performing other Take Apart
procedures, make sure the
main battery or the AC
adapter is providing power
to the computer. You can
then remove the batteries
without losing the contents
of parameter RAM.
1Place the elevation feet
in the “down” position.
2Press down on the latch
and open the connector
panel cover.
Take ApartBackup Batteries - 4
3Pry open the backup
battery door and ease
out the batteries.
Replacement Note:
sure the positive side of each
replacement battery faces
up.
Make
Take ApartBackup Battery Door - 5
Backup Battery
Door
Before you begin, remove
the backup batteries.
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
Backup
Battery
Door
If handled or
Take ApartBackup Battery Door - 6
Caution:
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
1Open the backup battery
2Firmly pull the door
To prevent ESD
door so that it is parallel
to the right side of the
bottom case.
until it unsnaps from the
hinge posts in the bottom
cover.
Take ApartMain Battery - 7
Main Battery
Before you begin,
disconnect power adapter.
±
Main
Battery
Warning:
the main battery to an open
flame, attempt to open the
plastic case, or dispose of
the battery with other trash.
If you touch a damaged
battery, immediately wash
your hands and affected skin
with water for at least five
minutes. If you are
replacing the battery, send
the old one to Apple for
proper disposal. Review
Do not expose
Take ApartMain Battery - 8
battery-handling and
disposal instructions in
Bulletins/Safety.
Caution:
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
1Place the elevation feet
2Slide the main battery
3Pull on the right side of
To prevent ESD
in the “up” position.
cover to the right.
the cover and remove the
battery.
Take ApartMain Battery Cover - 9
Main Battery
Cover
Before you begin, remove
the main battery.
±
Main Battery
Cover
Warning:
the main battery to an open
flame, attempt to open the
plastic case, or dispose of
the battery with other trash.
If you touch a damaged
battery, immediately wash
your hands and affected skin
with water for at least five
minutes. If you are
replacing the battery, send
the old one to Apple for
Do not expose
Take ApartMain Battery Cover - 10
proper disposal. Review
battery-handling and
disposal instructions in
Bulletins/Safety.
Locking Tab
Locking Tab
Caution:
To prevent ESD
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
Using needlenose pliers, pry
the battery cover locking
tabs apart and slide the
cover off the main battery.
Take ApartConnector Panel Cover - 11
Connector Panel
Cover
No preliminary steps are
required before you begin
this procedure.
Connector
Panel Cover
Caution:
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
To prevent ESD
Take ApartConnector Panel Cover - 12
1Place the elevation feet
in the “down” position.
2Open the connector
Right Cover
Peg
panel cover.
3Hold the cover against
the left cover peg, gently
bend the center of the
cover away from the
computer, and free the
right cover peg.
4Remove the panel cover
from the computer.
Take ApartDisplay Assembly - 13
Display Assembly
Before you begin, remove
the following:
• Backup batteries
Display Assembly
• Main battery
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Caution:
Review the ESD
Take ApartDisplay Assembly - 14
precautions in Bulletins/
Safety.
1Close the computer so
that it locks.
2Using a Phillips
screwdriver or pen,
move the power switch
to the “off” position.
Take ApartDisplay Assembly - 15
Caution:
the backup batteries, main
battery, or AC adapter are
still connected to the
computer.
3With the computer
Do not proceed if
upside down, pry off the
three rubber covers and
remove the three case
screws.
Take ApartDisplay Assembly - 16
4With the computer
right-side up, place the
elevation feet in the
“down” position.
Note:
Keep a firm grip on
the display assembly while
you complete the following
steps.
5Unlatch the display
assembly and open the
Interconnect Cable
computer.
6Disconnect the
interconnect cable from
the motherboard and
remove the display
assembly.
Take ApartKeyboard - 17
Keyboard
Before you begin, remove
the following:
• Backup batteries
• Main battery
• Display assembly
Keyboard
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Take ApartKeyboard - 18
Palm Rest
Cover
Caution:
Review the ESD
precautions in Bulletins/
Safety.
1
Caution:
Be careful not
to stress the keyboard
cables or the connectors
on the motherboard.
2Lift the back side of the
keyboard as high as the
keyboard cables will
allow.
3Slide the keyboard
toward the rear of the
computer until the front
edge of the keyboard
clears the palm rest
cover.
Take ApartKeyboard - 19
4
Note:
You may have to
pry up one side of the
connector at a time.
Holding the keyboard
vertically, gently unlock
the connectors and
remove the two keyboard
Keyboard
Cables
cables.
Take ApartPalm Rest Cover - 20
Palm Rest Cover
Before you begin, remove
the following:
• Backup batteries
• Main battery
Palm Rest
Cover
• Display assembly
• Keyboard
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Take ApartPalm Rest Cover - 21
Caution:
precautions in Bulletins/
Safety.
1Using both hands, grasp
2Remove the palm rest
Review the ESD
the two back corners of
the palm rest cover and
lift.
cover from the
computer.
Take ApartPalm Rest Cover - 22
Replacement Note:
replace the cover, hold it
vertically with the front
edge slightly in front of the
front edge of the computer.
Rotate the back of the palm
rest cover down and back
until the cover locks into
position.
To
Take ApartTrackball Assembly - 23
Trackball
Assembly
Before you begin, remove
the following:
• Backup batteries
Trackball
Assembly
• Main battery
• Display assembly
• Keyboard
• Palm rest cover
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
If handled or
Take ApartTrackball Assembly - 24
instructions in Bulletins/
Trackball
Cable
Safety.
Caution:
Review the ESD
precautions in Bulletins/
Safety.
J5
Connector
1Gently pull the
trackball cable up and
out of connector J5 on
the motherboard.
2Remove the trackball
assembly from the
computer.
Take ApartHard Drive - 25
Hard Drive
Before you begin, remove
the following:
• Backup batteries
• Main battery
• Display assembly
• Keyboard
• Palm rest cover
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
Hard Drive
If handled or
Take ApartHard Drive - 26
Hard
Drive
Flex
Cable
Tab
Hard Drive Flex
Cable Connector
Hard Drive
Shield
Caution:
Review the ESD
precautions in Bulletins/
Safety.
1Fold back the hard drive
shield and pull up the
tabs to unlock the hard
drive flex cable
connector.
2Disconnect the hard
drive flex cable from the
motherboard.
Take ApartHard Drive - 27
3Using a flat-blade
screwdriver, unlock one
of the two latches on the
side of the hard drive
nearest the
motherboard.
4While applying upward
pressure on the first
latch, unlock the second
latch on the same side.
5Lift up the motherboard
side of the hard drive and
remove the drive from
the computer.
Take ApartHard Drive - 28
Replacement Note:
replacement drive is too
high to fit in the PowerBook
100, remove the four
spacers on the bottom of the
drive. For information on
returning drives, cables,
and carriers to Apple, refer
to the Hard Drives manual.
If the
Take ApartElevation Foot - 29
Elevation Foot
Before you begin, remove
the following:
• Backup batteries
• Main battery
• Display assembly
±
Elevation Foot
Elevation Foot
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Take ApartElevation Foot - 30
Locking Tabs
Elevation Foot
Caution:
Review the ESD
precautions in Bulletins/
Safety.
1Using needlenose pliers,
squeeze the locking tabs
on the right elevation
foot and pull the foot
assembly from the case.
2Repeat the procedure
for the left elevation
foot.
Take ApartBrightness & Contrast Knobs - 31
Brightness &
Contrast Knobs
No preliminary steps are
required before you begin
this procedure.
Brightness and
Contrast Knobs
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartBrightness & Contrast Knobs - 32
Using your fingers, pry the
contrast and brightness
Brightness
Contrast
knobs off the control shafts.
Take ApartDaughterboard - 33
Daughterboard
Before you begin, do the
following:
• Remove the backup
batteries
• Remove the main battery
Daughterboard
• Remove the display
assembly
• Remove the keyboard
Caution:
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
To prevent ESD
Take ApartDaughterboard - 34
Note: To disconnect
connector J318, rock it
gently from end to end as
Daughterboard
you lift.
Grip the daughterboard
near connectors J318
and J319 and lift the
daughterboard off the
motherboard.
J318
J319
Take ApartMotherboard - 35
Motherboard
Before you begin, remove
the following:
• Backup batteries
• Backup batteries door
• Main battery
Motherboard
• Display assembly
• Keyboard
• Palm rest cover
• Trackball assembly
• Hard drive
• Memory expansion card
• Modem shield and modem
• Daughterboard
Take ApartMotherboard - 36
Caution: Review the ESD
Motherboard
precautions in Bulletins/
Safety.
1Remove the five
motherboard mounting
screws.
2Lift the motherboard
near the hard drive
connector and remove
the board from the
bottom cover.
Hard Drive
Connector
Take ApartTop Cover - 37
Top Cover
Before you begin, remove
the display assembly.
Caution: To prevent ESD
Top Cover
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
Take ApartTop Cover - 38
1Remove the four top
cover mounting screws.
Clutch Plate
2Lift off the two clutch
Cover Screw
plates.
3Note: You may need to
lift the top cover before
the clutch covers slide
freely.
Clutch Cover
Soldered Terminals
Locking Tabs
Speaker
Slide off the two clutch
covers.
4Pry back the speaker
locking tabs and lift out
the speaker.
Take ApartTop Cover - 39
Replacement Note: Position
the speaker so that the
soldered wire terminals are
closest to the cable cover.
5Squeeze the outside of the
interconnect cable cover
near the tabs and
release the tabs.
6Remove the cable cover.
Interconnect
Cable Cover
Take ApartTop Cover - 40
7Slip the interconnect
cable and speaker
through the top cover
and remove the top
cover.
Top Cover
Interconnect Cable
and Speaker
Replacement Note: The
interconnect cable and the
speaker are separate parts.
If you replace the speaker or
interconnect cable, you must
solder the interconnect cable
onto the speaker.
Take ApartDisplay Bezel - 41
Display Bezel
Display Bezel
Before you begin, remove
the following:
• Display assembly
• Top cover
• Brightness and contrast
knobs
Caution: Review the ESD
precautions in Bulletins/
Safety.
Take ApartDisplay Bezel - 42
1Using a small, flat-blade
screwdriver, pry out the
Display Bezel
two rubber plugs.
2Remove the two display
Rubber Plugs
bezel screws.
Note: Pry the display
bezel until the locking
tab closest to the clutch
assembly releases.
Bezel Screw
3Using the flat-blade
screwdriver, pry the
display bezel from the
metal clutch assembly on
Clutch Assembly
each side of the display.
Take ApartDisplay Bezel - 43
4Using your thumb and
index finger, pull the
display bezel toward you
and up until the top
locking tabs release.
5Lift off the bezel.
Take ApartDisplay - 44
Display
Before you begin, remove
the following:
Display
• Display assembly
• Top cover
• Brightness and contrast
knobs
• Display bezel
Caution: To prevent ESD
damage to components, wear
a grounding wriststrap.
Review the ESD precautions
in Bulletins/Safety.
Take ApartDisplay - 45
1Remove the display
shield mounting screw
and lift off the display
shield.
2Remove the remaining
inverter board screw,
Display Shield
interconnect board
screw, and the four
display mounting
screws.
Inverter
Board
Interconnect Board
Take ApartDisplay - 46
3Move the interconnect
cable and speaker away
from the display.
4Note: When you rotate
the display, the
Display
interconnect board,
inverter board, and
Brightness/
Contrast
Flex Cable
Interconnect Board
related cables also rotate
forward. Move the
display carefully to
avoid stressing these
components.
Interconnect Cable
and Speaker
Display Flex
Cable
Gently rotate the display
forward so that it rests
face-down.
Take ApartDisplay - 47
5Disconnect the
brightness/ contrast
flex cable and the display
flex cable from the
interconnect board.
6Release the locking tab
on the display lamp cable
connector and disconnect
Inverter Board
the cable from the
inverter board.
Display Lamp
Cable Connector
Replacement Note:
Carefully press the display
lamp cable wires into the
channels in the display
housing.
Take ApartDisplay - 48
Replacement Note: Make
sure the blue insulator end
of the brightness/contrast
cable faces the interconnect
board.
K
Service Source
Upgrades
PowerBook 100
UpgradesFax/Data Modem - 1
Fax/Data Modem
Before you begin, remove
the following:
• Backup batteries
• Main battery
Fax/Data Modem
• Display assembly
• Keyboard
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
UpgradesFax/Data Modem - 2
Modem
Shield
Metal Prongs
Metal Prongs
Caution:
Review the ESD
precautions in Bulletins/
Safety.
To install a fax/data modem,
1Push the metal prongs
toward the back of the
computer and lift the
modem shield up and out
of the bottom cover.
UpgradesFax/Data Modem - 3
2Lift the modem connector
Modem
Connector
Cover
Modem
J1 Connector
cover out of the bottom
cover.
3Position the modem so
that connector J1 on the
modem faces down and
Standoff
J9 Connector
directly above connector
J9 on the motherboard.
Press down on the
modem until the board
locks in place on the two
Standoff
standoffs.
UpgradesFax/Data Modem - 4
Modem
Shield
Metal Prongs
Metal Prongs
Caution:
Make sure the
modem shield does not extend
into the battery cavity.
4Replace the modem
shield and modem
connector cover.
UpgradesFax/Data Modem - 5
5Apply the DOC and FCC
labels to the left of the
modem connector.
DOC
Label
Modem Connector
FCC
Label
UpgradesFax/Data Modem - 6
Standoff
Needlenose
Pliers
Modem
Standoff
Replacement Note:
To
remove the fax/data modem,
use needlenose pliers to
release the locking tabs of
the two standoffs and lift the
modem from the
motherboard.
UpgradesMemory Expansion Card - 7
Memory
Expansion Card
Before you begin, remove
the following:
• Backup batteries
• Main battery
• Display assembly
• Keyboard
• Palm rest cover
Memory
Expansion
UpgradesMemory Expansion Card - 8
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Caution:
precautions in Bulletins/
Safety.
Install the memory
expansion card on the
motherboard.
Verification Note:
verify correct installation
Review the ESD
To
UpgradesMemory Expansion Card - 9
of the memory expansion
card, switch on the
computer by pressing any
key except <Caps Lock>.
Pull down the Apple menu
and select “About the
Finder.” Verify that the
amount of RAM (Total
Memory) is 4096K (for a 2
MB RAM expansion card) or
6144K (for a 4 MB RAM
expansion card). If the
amount of RAM is not
correct, replace the
expansion card. If this
procedure does not correct
the problem, return the
computer to Apple.
K
Service Source
Additional Procedures
PowerBook 100
Additional ProceduresFuse - 1
Fuse
Before you begin, remove
the following:
• Backup batteries
• Main battery
• Display assembly
• Modem shield and modem
Fuse
±
Warning:
discarded improperly, the
lithium backup batteries in
the PowerBook 100 could
explode. Review battery
handling and disposal
instructions in Bulletins/
Safety.
If handled or
Additional ProceduresFuse - 2
Caution:
precautions in Bulletins/
Safety.
Note:
motherboards contain fuses
that are not removable. To
replace a fuse that is
soldered to the board, you
must replace the
motherboard. (All new
motherboards ordered from
Apple contain removable
fuses.)
Review the ESD
Some PowerBook 100
Additional ProceduresFuse - 3
Palm Rest
Cover
Caution:
Be careful not to
stress the keyboard cables
or the connectors on the
motherboard.
1Lift the back side of the
keyboard as high as the
keyboard cables will
allow.
2Slide the keyboard
toward the rear of the
computer until the front
edge of the keyboard
clears the palm rest
cover.
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