3D Connexion XZ200, ZT1000, XT1500 User Manual

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Notice

This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.

Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers.

© Copyright Hewlett-Packard Company 2000–2002. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.

The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited.

Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, SystemSoft Corp., Insyde Software Corporation, S3 Graphics Incorporated, and Adobe Systems Incorporated. See the individual programs for additional copyright notices.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® and the Intel Inside logo are U.S. registered trademarks and Celeron™ and SpeedStep™ are U.S. trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

All certifications may not be completed at product introduction.

This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

Hewlett-Packard Company

HP Notebook Customer Care

1070 NE Circle Blvd., MS 425E

Corvallis, OR 97330, U.S.A.

Edition History

Edition 1.............................

April 2002

ii

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Troubleshooting and Self-Repair Guide

Technology Codes

HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes.

To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. This manual refers to technology code differences where applicable.

The table below shows the technology codes and the changes they signify for the products. Before downloading software or drivers or performing repairs, note the technology code for the HP notebook model.

Note that the first two characters of the BIOS ID (for example, IC.M1.02) indicate the hardware technology. You can also determine the BIOS ID using the BIOS configuration utility, or by pressing Esc during the boot process when the HP logo appears.

This manual contains service information for products with the following technology code.

Technology code

IC

Product name

Pavilion zt1100/xz200 series Omnibook xt1500 series

Details

Intel P4-M based platform supported with Via chipset and S3 integrated graphics.

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Contents

 

Product Information .........................................................................................................

7

Notebook Features ...........................................................................................................................

7

Operating the Notebook .................................................................................................................

12

Turning the Notebook On and Off ..........................................................................................

12

Resetting the Notebook ...........................................................................................................

13

Changing the Boot Device ......................................................................................................

13

Hardware Specifications ................................................................................................................

14

Troubleshooting and Diagnostics...................................................................................

16

Audio Problems.......................................................................................................................

16

CD and DVD Problems...........................................................................................................

17

Display Problems ....................................................................................................................

18

Floppy Disk Drive Problems...................................................................................................

20

Hard Disk Drive Problems ......................................................................................................

20

Heat Problems .........................................................................................................................

21

Infrared Problems....................................................................................................................

21

Keyboard and Pointing Device Problems................................................................................

21

LAN Problems.........................................................................................................................

22

Memory Problems ...................................................................................................................

23

Modem Problems ....................................................................................................................

23

One-Touch Button Problems...................................................................................................

25

Parallel and USB Problems .....................................................................................................

26

PC Card (PCMCIA) Problems ................................................................................................

27

Performance Problems ............................................................................................................

27

Power and Battery Problems ...................................................................................................

28

Printing Problems....................................................................................................................

30

SD Cards and MMC Cards......................................................................................................

30

Startup Problems .....................................................................................................................

30

Standby and Resume Problems ...............................................................................................

31

Wireless Problems...................................................................................................................

31

Using the e-Diagtools Diagnostic Tests .........................................................................................

33

Using the BIOS Configuration Utility............................................................................................

34

Reinstalling and Updating Software..............................................................................

37

Recovering the Factory Software Installation ................................................................................

37

Updating the Notebook BIOS ........................................................................................................

38

Updating the Windows Drivers......................................................................................................

38

Removing and Replacing Parts......................................................................................

39

Removing the Battery ....................................................................................................................

40

Removing the Optical Drive Module .............................................................................................

41

Removing the Hard Disk Drive......................................................................................................

42

Removing the Mini-PCI Card ........................................................................................................

44

Removing the Keyboard Cover......................................................................................................

46

Removing the Keyboard.................................................................................................................

48

Removing an SDRAM Module......................................................................................................

50

Removing an Expansion SDRAM Module .............................................................................

50

Removing the System SDRAM Module .................................................................................

51

Removing the Speakers..................................................................................................................

52

Removing the Fan ..........................................................................................................................

53

Replacing Small Parts and Accessories..........................................................................................

55

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Reference Information....................................................................................................

57

Password Removal Policy..............................................................................................................

57

Hewlett-Packard Display Quality Statement..................................................................................

57

Figures

 

Figure 1. Front View ...............................................................................................................................

7

Figure 2. Back View ...............................................................................................................................

8

Figure 3. Bottom View............................................................................................................................

9

Figure 4. Main Status Lights .................................................................................................................

10

Figure 5. Keyboard Status Lights..........................................................................................................

11

Figure 6. Multimedia Buttons and Status Panel (selected models) .......................................................

11

Figure 7. Pressing the Reset Switch ......................................................................................................

13

Figure 8. Removing the Battery ............................................................................................................

40

Figure 9. Releasing the Plug-in Module................................................................................................

41

Figure 10. Removing the Hard Disk Drive ...........................................................................................

42

Figure 11. Removing the Hard Disk Tray.............................................................................................

43

Figure 12. Removing the Mini-PCI Card..............................................................................................

45

Figure 13. Removing the Keyboard Cover Retaining Screws...............................................................

46

Figure 14. Removing the Keyboard Cover ...........................................................................................

47

Figure 15. Loosening the Keyboard Retaining Screws.........................................................................

48

Figure 16. Disconnecting the Keyboard................................................................................................

49

Figure 17. Removing an Expansion SDRAM Module..........................................................................

50

Figure 18. Installing an Expansion SDRAM Module ...........................................................................

51

Figure 19. Removing the System SDRAM Module..............................................................................

51

Figure 20. Removing the Speakers........................................................................................................

52

Figure 21. Removing the Fan................................................................................................................

54

Tables

 

Table 1. Battery Replacement Part Numbers ........................................................................................

40

Table 2. Optical Drive Module Replacement Part Numbers.................................................................

41

Table 3. Hard Disk Drive Replacement Part Numbers .........................................................................

42

Table 4. Mini-PCI Card Replacement Part Numbers............................................................................

44

Table 5. Keyboard Cover Replacement Part Numbers .........................................................................

46

Table 6. Keyboard Replacement Part Numbers ....................................................................................

48

Table 7. SDRAM Module Replacement Part Numbers ........................................................................

50

Table 8. Speaker Replacement Part Numbers .......................................................................................

52

Table 9. Fan Replacement Part Numbers..............................................................................................

53

Table 10. Replacing Small Parts ...........................................................................................................

55

Table 11. Pavilion zt1100/xz200 and Omnibook xt1500 Series Accessories .......................................

56

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Product Information

This section introduces the notebook and its components, and briefly describes basic operation.

Notebook Features

Figure 1. Front View

1.One-Touch buttons (programmable).

2.Power button.

3.Keyboard status lights: Caps Lock, Num Lock, CD/DVD drive activity.

4.Touch pad/scroll pad on-off button (with on-off indicators on either side).

5.Left and right click buttons.

6.Touch pad.

7.Scroll pad.

8.Volume controls (selected models).

9.Mute button and indicator light (selected models).

10.Removable DVD or DVD/CD-RW drive.

11.CD/DVD eject button.

12.Speaker (one on each side).

13.Latch.

14.Built-in microphone.

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Figure 2. Back View

15.AC adapter jack.

16.Parallel port (LPT1) (colored burgundy).

17.External monitor (VGA) port (colored blue).

18.Universal serial bus (USB) ports (2).

19.S-video (TV out) port (colored yellow).

20.Reset switch.

21.Kensington lock slot (security connector).

22.LAN port and indicators.

23.Modem.

24.IEEE 1394 connector.

25.SD-MMC Card slot.

26.PC Card slot (Type II).

27.PC Card eject button.

28.Hard disk drive.

29.Wireless on-off button and indicator light (selected models).

30.External microphone jack (colored pink).

31.Headphones jack (colored green).

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Troubleshooting and Self-Repair Guide

Figure 3. Bottom View

32.Infrared port (selected models).

33.Battery.

34.CD/DVD drive latch.

35.RAM cover.

36.Battery latch.

37.Docking port.

38.Mini-PCI cover (no userreplaceable parts inside).

39.Hard disk drive retaining screws.

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Product Information

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Figure 4. Main Status Lights

1.Hard disk drive activity.

On: the notebook is accessing the hard disk drive.

2.Power mode.

Green: the notebook is on (even if the display is off).

Amber: the notebook is on standby.

Off: the notebook is off or in hibernation.

3.Battery charge status.

Green: the AC adapter is connected and the battery is fully charged.

Amber: the AC adapter is connected and the battery is charging.

Red: the AC adapter is connected and the battery has a fault.

Off: the AC adapter is not connected or the battery is missing.

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3D Connexion XZ200, ZT1000, XT1500 User Manual

Figure 5. Keyboard Status Lights

1.Caps Lock. Caps Lock is active.

2.Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.)

3.CD/DVD drive activity. The drive is active.

Figure 6. Multimedia Buttons and Status Panel (selected models)

1.MP3 player launch button.

2.Previous track button.

3.Next track button.

4.Status panel button.

5.Status panel.

6.Play/Pause button.

7.Stop button.

8.Multimedia power switch and indicator light.

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Operating the Notebook

Note

This manual describes the notebook in its original factory configuration, with all settings at their default values.

Turning the Notebook On and Off

Power mode

To enter this mode

To turn on again

On

Press the power button.

 

Power mode status light is green.

 

 

Standby

Click Start, Turn Off Computer,

Press the power button to

Maintains current session in RAM.

Stand By.

quickly resume your

Turns off the display and other components.

–or–

session.

Saves significant power.

Press the power button.

 

Restarts quickly.

–or–

 

Restores network connections.

Allow timeout.

 

Power mode status light is amber.

 

 

Hibernation

Click Start, Turn Off Computer,

Press the power button to

Saves current session to disk, then turns off.

then press and hold Shift and

resume your session.

Saves maximum power.

click Hibernate.

 

Restores network connections.

–or–

 

Power mode status light is off.

Allow timeout.

 

Turn off

Click Start, Turn Off Computer,

Press the power button to

Turns off without saving current session.

Turn Off.

start with a new session.

Saves maximum power.

–or–

 

At startup, resets everything, and starts a new

Press and hold the power

 

session.

button for four seconds (only

 

Power mode status light is off.

if the Start menu procedure

 

 

doesn’t work).

 

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Troubleshooting and Self-Repair Guide

Resetting the Notebook

If Windows or the notebook stops responding and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart.

If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer, Restart (or Turn Off).

Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off).

Press and hold the power button for about four seconds.

Use a pen or straightened paper clip to press the reset switch on the back of the notebook.

Figure 7. Pressing the Reset Switch

Changing the Boot Device

The notebook normally boots from its internal hard disk. You can also boot the notebook from an external USB floppy disk drive (optional accessory), the CD/DVD drive, or a local area network (LAN).

1.Restart the notebook: click Start, Turn Off Computer, Restart.

2.When the HP logo appears, press Esc to display the Boot menu.

3.Use the arrow keys to select the boot device, and press Enter.

If you want to boot from a specific device whenever it is present, change the boot order using the BIOS configuration utility—see “Using the BIOS Configuration Utility” on page 34.

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Hardware Specifications

The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks).

Physical Attributes

Processor and

Bus Architecture

Graphics

Power

Mass Storage

CD/DVD drive

RAM

Audio System

Dimensions:

14.1-in models: 318 × 273 mm (12.5 × 10.75 in). 15-in models: 330 × 278.3 mm (12.99 × 10.94 in). Thickness varies across unit.

Weight varies with configuration, vendor components, and manufacturing options and processes. Minimum weight (14.1-in model): 2.7 kg (5.9 lb).

Intel Mobile Pentium 4 processor (starting at 1.5, 1.6, 1.7, 1.8 MHz and higher) with SpeedStep technology.

1.6-V core, 1.3-V external, low-power processor. 32-bit PCI bus.

14.1/15-in XGA (1024x768) or 15-in SXGA+ (1400x1050) TFT LCD display. S3 Savage4 AGP4X 3D graphics.

Supports 16 million colors and OpenGL graphics.

Supports hardware acceleration for MPEG. Display driver supports MPEG2 overlay. Supports simultaneous LCD+CRT operation (same image on both displays). Integrated VGA.

Up to 32-MB video memory (shared with system memory). Supports NTSC and PAL TV.

Dual display for LCD and external monitor or TV.

External color support: starting at 640 x 480, up to 1600 x 1200 display resolution.

Rechargeable 8-cell Lilon battery: 14.8 V, 3900 mAH. Battery life: up to 2.5 hours (varies with model and usage).

Battery recharge (100%): up to approx. 3 hours with system off (varies with model). Low-battery warning.

Standby/hibernate and resume capability.

Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 75 W, 3.95amp, 387.5g, 127.3 mm x 51.5 mm x 29.3 mm.

20to 40-GB removable IDE hard disk drive.

8X DVD or 8X8X24X8 DVD/CD-RW (or higher) removable drive.

Two slots for DDR SDRAM expansion (PC-2100) up to 1024 MB (2x512MB). 266-MHz RAM bus.

DirectSound.

MIDI (playback) support.

16-bit, full duplex stereo sound through two built-in speakers with integrated acoustic chambers. 1.5 W per channel, 64 voices.

Built-in microphone.

Polk Audio certified on 15-in models (pavilion). Dedicated mute and volume controls (selected models).

DVD/CD player (can play while notebook is on standby, in hibernation, or off). 3D-enhanced audio.

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Troubleshooting and Self-Repair Guide

Communications

Keyboard and

Pointing Devices

Input/Output

Expandability

Security Features

Environmental Limits

Major ICs

56 Kpbs Ambit modem. 10/100 LAN integrated.

87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad.

12 function (Fn) keys.

5 user-programmable One-Touch buttons. Touch pad with lock button and on-off indicator. Left and right click buttons, vertical scroll pad.

2 universal serial bus (USB) ports.

15-pin VGA video-out (blue) with DDC support. (Resolution up to 1600 × 1200 × 64K or 16M colors. Refresh rate of 60 to 85 Hz, depending on resolution and color depth.) RJ-45 LAN jack.

25-pin bi-directional high-speed ECP/EPP parallel (burgundy). S-video TV out (yellow).

IEEE 1394 port.

Docking port: supports optional simple port replicator. One DC-in jack.

One microphone-in jack One headphone-out jack.

One Type II 16-/32-bit PC Card slot (3.3- and 5-V support).

CardBus enabled.

One integrated Secure Digital Multi-Media Card slot.

Optional simple port replicator (selected models).

User and administrator passwords.

DMI-accessible electronic serial number.

Kensington MicroSaver lock slot.

Operating temperature: 0 to 40 °C (32 to 104 °F). Operating humidity: 10 to 90 percent RH (0 to 40 °C). Operating altitude: up to 10,000 ft (3000 m) at 25 °C (77 °F).

Storage (non-operating) temperature: –20 to 65 °C (–4 to 149 °F).

CPU: Intel Mobile Pentium 4 processor.

North Bridge: VIA Pro Savage P4N266

South Bridge: VIA VT8233CE

Display controller: S3 Savage 4 in North Bridge.

Audio controller: VIA/Realtek ALC201 AC97 Codec.

CD player controller: O2 OZ-163.

LAN: Realtek RTL8100L.

CardBus controller: ENE 1410

Keyboard/embedded controller: National NS87591.

Super I/O: in South Bridge + VT1211.

SD/MMC controller: W83L518D

IEEE 1394 controller: VIA VT6306

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Troubleshooting and Diagnostics

This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented.

You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport).

Audio Problems

If no sound is audible

Press Fn+Page Up several times.

If available, press the rear volume control several times.

Click the speaker icon on the taskbar (if present), and make sure Mute is not checked and the Volume slider is not set to the bottom.

If available, press the mute button on the right side of the notebook once or twice until the indicator light goes off.

The notebook’s sound may not operate properly in MS-DOS mode.

If sound does not record

Check the software controls for recording sound: click Start, All Programs, Accessories, Entertainment, Sound Recorder.

In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls.

Test the audio with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33.

If you hear a loud high-pitched whine (feedback) from the speakers

In Volume Control, try reducing the master volume.

In Volume Control, click Options, Properties, and select the microphone option for the playback settings. Make sure the microphone is muted.

Avoid using the built-in microphone and built-in speakers at the same time.

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Troubleshooting and Self-Repair Guide

CD and DVD Problems

If you can’t boot from a CD in the CD/DVD drive

Make sure the CD is bootable, such as a Recovery CD.

Make sure the CD-ROM/DVD drive is selected as the boot device—see “Changing the Boot Device” on page 13.

Restart the notebook.

Test the CD/DVD drive with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33.

If a CD or DVD plays erratically

Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly scratched, it may have to be replaced.

Some DVDs include software called “PC Friendly.” You generally should not install this software, as it can cause errors or erratic play. If needed, uninstall it and restart the notebook.

If a DVD movie stops playing in the middle

You may have accidentally paused the DVD movie. Press the Play button to resume.

The DVD may be double-sided. Open the DVD tray, and read the text near the center of the disk. If it says Side A, flip the disk over, close the tray, and press the Play button to continue playing the movie.

If you get a Region Code error when playing a DVD movie

DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region.

Important: Most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. The HP warranty does not cover the expense of correcting this situation.

Refer to the help for the DVD player software for details about setting region codes.

If the notebook cannot read a CD or DVD

For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up.

Clean the disk with a soft cloth.

Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.

Remove the disk from the drive, then restart the notebook.

If you created the CD on a CD-RW drive, try using a different media brand. For best results use HP certified media. While other media may work, HP cannot guarantee compatibility.

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If a DVD movie doesn’t fill the screen

Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side.

If you have problems with display resolution or color depth while playing a DVD

Set the display resolution and color depth before starting the DVD player. You cannot change these once the DVD player is started.

Some combinations of color depth and resolution are not supported in DVD playback. If needed, reduce color depth or display resolution.

If a DVD doesn’t play with two displays

Before starting the DVD player, press Fn+F5 to switch to one display. You cannot switch displays once the DVD player is started.

If you’re using both displays, the DVD image will not appear on any display set up as “secondary”. Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on the Settings tab, then click the S3Display tab and change settings.

Display Problems

If the notebook is on, but the screen is blank

Move the mouse or tap the touch pad or scroll pad. This will wake the display if it is off.

Try pressing Fn+F2 to increase the display brightness.

Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.)

If the notebook is cold, allow it to warm up.

If the screen is difficult to read

Try setting the display resolution to its default setting of 1024×768: click Start, Control Panel, Appearance and Themes, Display, Settings.

If part of the Windows desktop is not visible and you have to scroll down to see the taskbar, or does not fill the entire display and has a black border

The display resolution may be set incorrectly. Adjust as needed.

If an external display does not work

Check the connections.

Press Fn+F5 in case the external monitor was disabled. (Do this three times to return to the state you started from.)

Test the display with the e-DiagTools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33.

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