Note: Continuing research results in steady improvements; therefore, information
in this manual is subject to change without notice.
Note: Only instructions originating from the factory or its authorized translation
representative(s) are considered to be the original set of instructions.
E May, 2009 Taylor (Original Publication)
(Updated June, 2012)
072493-M
The word Taylor and the Crown design
are registered trademarks in the United States
of America and certain other countries.
Table of ContentsC801/C801R/F802/P802/C803/C803R/C804
Taylor Company
750 N. Blackhawk Blvd.
Rockton, IL 61072
Section 1To the Installer
The following are general installation instructions.
For complete installation details, please see the
check out card.
Installer Safety
In all areas of the world, equipment should
be installed in accordance with existing local codes.
Please contact your local authorities if you have any
questions.
Care should be taken to ensure that all basic safety
practices are followed during the installation and
servicing activities related to the installation and
service of Taylor equipment.
SOnly Taylor authorized service personnel
should perform installation and repairs on
the equipment.
SAuthorized service personnel should consult
OSHA Standard 29CFRI910.147 or the
applicable code of the local area for the
industry standards on lockout/tagout
procedures before beginning any installation
or repairs.
SAuthorized service personnel must ensure
that the proper PPE is available and worn
when required during installation and
service.
SAuthorized service personnel must remove
all metal jewelry, rings, and watches before
working on electrical equipment.
cause severe injuries.
Electrical Connections
Electrical connections to the grill must be provided
and arranged by Wendy's, with their preferred
licensed electrician. This must be completed
immediately following grill installation and prior to the
grill Start Up and Checkout by the local Taylor
representative.
Check the data plate on the grill for voltage, cycle,
phase and electrical specifications. The power
connections are located behind the access cover of
the control box under the front staging side of the
grill.
In the United States, this equipment is intended to
be installed in accordance with the National
Electrical Code (NEC), ANSI/NFPA 70-1987. The
purpose of the NEC code is the practical
safeguarding of persons and property from hazards
arising from the use of electricity. This code contains
provisions considered necessary for safety.
Compliance therewith and proper maintenance will
result in an installation essentially free from hazard!
In all other areas of the world, equipment should be
installed in accordance with the existing local codes.
Please contact your local authorities.
This unit has many sharp edges that can
The Proper Wire Size and Branch Circuit
The main power supply(s) to the equipment
must be disconnected prior to performing any
repairs. Failure to follow this instruction may result in
personal injury or death from electrical shock or
hazardous moving parts as well as poor
performance or damage to the equipment.
Note:Allrepairsmustbeperformedbyan
authorized Taylor Service Technician.
C801/C801R/F802/P802/C803/C803R/C804To the Installer
Overcurrent Device shall be selected according to
the data label information and in accordance with
CEC Part I 2006, Section 14-100(e)(i). Incoming
power must be connected to the line side of the
power contactor.
FOLLOW YOUR LOCAL ELECTRICAL CODES!
1
Installation
CAUTION: THIS EQUIPMENT MUST BE
PROPERLY GROUNDED! FAILURE TO DO SO
CAN RESULT IN SEVERE PERSONAL INJURY
FROM ELECTRICAL SHOCK!
This unit is provided with an equipotential
grounding lug that is to be properly attached to the
rear of the frame by the authorized installer. The
installation location is marked by the equipotential
bonding symbol (5021 of IEC 60417-1) on both the
removable panel and the equipments frame.
SStationary appliances which are not
equipped with a power cord and a plug or
another device to disconnect the appliance
from the power source must have an all-pole
disconnecting device with a contact gap of
at least 3mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord (Code designation
60245 IEC 57) installed with the proper cord
anchorage to relieve conductors from strain,
including twisting, at the terminals and
protect the insulation of the conductors from
abrasion.
These machines are designed for indoor use
only.
The C801 grill and the C801 Reverse grill must be
lifted and positioned in place with the aid of a lift
device. They are suspended between the adjacent
sandwich counter and the meat well.
The F802,C803, C803 Reverse, and C804 grills are
mounted on carts. They are wheeled into position in
the store.
The P802 grill is installed into the sandwich counter.
The items to be installed / connected by the
DO NOT installthemachineinanarea
where a water jet could be used to clean or rinse the
machine. Failure to follow this instruction may result
in serious electrical shock.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
2
C801/C801R/F802/P802/C803/C803R/C804To the Installer
Setup and Checkout Instructions
Step 1
Install the panels, starting with the bottom. Install the
panels under the node board modules, the lane
dividers (staging side) and the accessory brackets.
Step 2
Install the node board modules.
Step 9
Once the gaps are set, install the cook side back
splash, lane divider, and the release sheets.
Step 10
Cook one run of product on each platen to check the
product appearance and the finished product
temperature. (Internal temperature must be above
175°F / 79°C.)
Step 3
Tighten all screws.
Step 4
Once the electrical connections are completed,
install the box cover and turn the grill on.
Step 5
Wait for 45 minutes for the grill to reach stable
temperatures before proceeding to the next step.
The grill will indicate it is ready to cook in
approximately 15 - 20 minutes.
CAUTION: The grill will be hot. Wear
proper protective equipment to avoid severe burns
from high temperatures.
Step 6
Check the platen lift mechanism and adjust, if
needed (not applicable to P802). (See Lift/Latch
Instructions in the Service Manual.)
Step 7
Install the back panel.
Step 8
The platen should be lowered onto the lower plate
and the gap settings should be properly calibrated.
To close the platen, touch and hold the red button
corresponding to the desired platen. A cook cycle
will not start and the display will read “Standby”.
Release the button after the platen has closed. (See
Platen Gapping Procedures in the Service
Manual.)
Step 11
Check the “cook to order” and back up staging.
Step 12
Fill out the checkout card and the work order /
invoice.
Ventilation and Clearance
To ensure proper operation of this appliance, it must
be installed so that the products of combustion are
efficiently removed.
After set up, do not store anything on top of
the grill. Failure to follow this instruction may result
in a fire hazard.
Grease Disposal Container
In order to comply with NSF Standard 4
requirements, an appropriate grease disposal
container must be provided. This container is
supplied by the KES, not the Taylor Company.
C801/C801R/F802/P802/C803/C803R/C804To the Installer
3
Section 2To the Operator
The grill you have purchased has been carefully
engineered and manufactured to provide
dependable operation.
This grill, when properly operated and maintained,
will produce a consistent quality product. Like all
mechanical products, they require cleaning and
maintenance. A minimum amount of care and
attention is necessary if the operating procedures in
this manual are followed closely.
This Operator's Manual should be read before
operating or performing any maintenance on your
equipment.
It is strongly recommended that all personnel
responsible for the equipment's operation and
cleaning, review these procedures for proper training
and assurance that no misunderstandings exist.
In the event that you require technical assistance,
please call 877-222-7010 for authorized service.
Note: Warranty is valid only if the parts are
authorized Taylor parts, purchased from an
authorized Taylor Distributor, and the required
service work is provided by an authorized Taylor
service technician. Taylor reserves the right to deny
warranty claims on equipment or parts if
non-approved parts or refrigerant were installed in
the machine, system modifications were performed
beyond factory recommendations, or it is determined
that the failure was caused by neglect or abuse.
Note: Constant research results in steady
improvements; therefore, information in this
manual is subject to change without notice.
If the crossed out wheeled bin symbol is
affixed to this product, it signifies that this product is
compliant with the EU Directive as well as other
similar legislation in effect after August 13, 2005.
Therefore, it must be collected separately after its
use is completed, and cannot be disposed as
unsorted municipal waste.
The user is responsible for returning the product to
the appropriate collection facility, as specified by
your local code.
For additional information regarding applicable local
laws, please contact the municipal facility and/or
local distributor.
4
C801/C801R/F802/P802/C803/C803R/C804To the Operator
Section 3Safety
We at Taylor Company are deeply concerned about
the safety of the operator when he or she comes in
contact with the grill and its parts. Taylor has gone
to extreme efforts to design and manufacture built-in
safety features to protect both you and the service
technician. As an example, warning labels have
been attached to the grill to further point out safety
precautions to the operator.
Please call 877-222-7010 for authorized service.
To Operate Safely:
DO NOT operate the grill without reading
this operator's manual. This manual should be kept
in a safe place for future reference.
Per IEC 60335-1 and its part 2 standards,
“This appliance is to be used only by trained
personnel. It is not intended for use by children or
people with reduced physical, sensory, or mental
capabilities, or lack of experience and knowledge,
unless given supervision or instruction concerning
the use of the appliance by a person responsible for
their safety.”
SStationary appliances which are not
equipped with a power cord and a plug or
other device to disconnect the appliance
from the power source must have an all-pole
disconnecting device with a contact gap of
at least 3 mm installed in the external
installation.
SAppliances that are permanently connected
to fixed wiring and for which leakage
currents may exceed 10 mA, particularly
when disconnected or not used for long
periods, or during initial installation, shall
have protective devices such as a GFI, to
protect against the leakage of current,
installed by the authorized personnel to the
local codes.
SSupply cords used with this unit shall be
oil-resistant, sheathed flexible cable not
lighter than ordinary polychloroprene or
other equivalent synthetic
elastomer-sheathed cord, (Code designation
60245 IEC 57), installed with the proper
cord anchorage to relieve conductors from
strain, including twisting, at the terminals
and protect the insulation of the conductors
from abrasion.
IMPORTANT: DO NOT use a water jet or
spray excessive water on or anywhere near the
grill. Failure to follow this instruction may result in
serious electrical shock and cause permanent
electrical and mechanical damage to internal parts.
Failure to follow this instruction may result in:
Failure to follow the instructions below may
result in severe injury or death from electrocution:
SDO NOT operate the grill unless it is
properly grounded.
Sserious electrical shock
SDO NOT attempt any repairs unless the
power supply to the grill has been
disconnected (must be performed by an
authorized service technician).
SDO NOT operate the grill unless all service
panels are restrained with screws.
C801/C801R/F802/P802/C803/C803R/C804Safety
5
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components.
120605
DO NOT use cold water or ice to cool the
upper cook surface, the lower cook surface, or the
staging grill plate. Failure to follow this instruction
may result in:
Appropriate grill clearance must be
maintained from all combustible materials. Failure to
comply could result in a fire hazard.
Sserious electrical shock
Sburns from hot steam
Sliquid collecting inside the grill and
destroying electrical components.
Failure to follow the instructions below may
result in severe burns from high temperatures:
SDO NOT prepare or remove product without
proper equipment.
SDO NOT allow untrained personnel to
operate this grill.
SUSE EXTREME CAUTION when cleaning
the grill.
Take caution to protect eyes, lungs, and all
parts of the body from potential harm when using
any chemical cleaner. Failure to follow this
instruction may result in a chemical burn.
DO NOT use any abrasives or cleaners
other than approved food service cleaners and
degreasers. Failure to comply may cause illness to
the consumer and may also damage grill surfaces.
This grill must be installed on a level
surface. Failure to comply may result in personal
injury or equipment damage.
NOISE LEVEL: Airborne noise emission does not
exceed 70 dB(A) when measured at a distance of
1.0 meter from the surface of the machine and at a
height of 1.6 meters from the floor.
C801/C801R/F802/P802/C803/C803R/C804Important: To the Operator
The following symbols are used on the control mode
display:
= Idle (blue illumination)
= Cook Only (amber illumination)
= Cook and Stage (green illumination)
The IDLE symbol will be illuminated when the
control mode is in the OFF mode.
The COOK AND STAGE symbol will be illuminated
when the control mode is in the LUNCH COOK AND
STAGE mode.
Figure 19
The COOK ONLY and COOK AND STAGE symbols
will be illuminated when the control mode is in the
BREAKFAST mode.
Figure 17
The COOK ONLY symbol will be illuminated when
the control mode is in the LUNCH COOK ONLY
mode.
Figure 18
Figure 20
C801/C801R/F802/P802/C803/C803R/C804Important: To the Operator
23
The following symbols are used on the cook and
serve displays.
=4oz.
=2oz.
= Eggs
= Sausage
= Hot Meat
situation, any cooked meat in the staging section
and any meat in the cooking section must be
removed from the grill. The cooked meat from the
staging section is placed in the chili meat pan and
the partially cooked meat is discarded.
To restart the grill, push in on the master power
switch to restore power to the controls. If the back
up memory has expired, turn on the grill per
standard procedures. When the switch is pushed in,
the red lights will extinguish.
The master power switch is located on the Line 2
side of the grill, beneath the node panel.
Grill Operation
Each grill has a lower cook surface. Excluding the
Model P802, they also have two or more upper
platens. One or more of the upper platens is
adjustable. Adjustable platens can be adjusted to
cook either 2 oz. or 4 oz. patties.
= Chicken
= Red Chef Hat
Master Power Switch
The Double-Sided Grill (DSG) is equipped with a
master power switch, which is only used when the
grill needs to be quickly shut down.
In this situation, pulling out on the switch
immediately removes power from the control
circuits. Two red lights illuminate to indicate that the
power to both power circuits has been interrupted.
There is a one minute memory backup that allows
the grill to maintain all timing control states in the
event of a power loss. Once this backup period
expires, all timing control functions are lost. In this
To change the product size on the adjustable platen,
shift the lever on the front of the platen up or down
so that the display shows the desired patty size.
Place the lever in the up position for 4 oz. patties
and in the down position for 2 oz. patties.
Figure 21
A minimum of one patty and a maximum of eight 4
oz. or ten 2 oz. patties may be cooked under one
grill platen.
24
C801/C801R/F802/P802/C803/C803R/C804Important: To the Operator
Health and Safety
Follow proper procedures to prevent
food contamination and health hazards!
Wash hands before and after handling raw meat or
the grill operator utensils to prevent contamination
and health hazards.
Cooked ground beef must reach a minimum internal
temperature of 175ºF (79.4_C).
CAUTION: Be careful not to touch the grill
or splash hot meat juices while scraping or cleaning
the grill. The top grill platens are extremely hot
(380ºF / 193_C) and can easily cause burns.
C801/C801R/F802/P802/C803/C803R/C804Important: To the Operator
25
Section 6Operating Procedures
Approximately half of each grill is dedicated to
cooking and the other half is used for staging cooked
meat.
Each model has a lower cook surface. Excluding the
P802, each model also has two or more upper
platens. The two-sided cooking concept ensures
quick, even cooking of both sides of the products
placed on the lower surface. The upper platens are
labeled to indicate which patty size can be cooked
under that platen (2 oz. or 4 oz.).
One or more of the upper platens is adjustable. This
adjustable platen can be adjusted to cook either 2
oz. or 4 oz. patties.
If an adjustable platen is chosen, rotate the lever up
for 4 oz. patties and down for 2 oz. patties. The lever
is attached to an over-center device to ensure a
positive selection of the proper gap.
Sensors detect the lever position They indicate “2
oz.” or “4 oz.” on the display and make all
appropriate timing adjustments.
Morning Procedures
The top platens and release sheets are cleaned
during theMorning Procedures.
Assemble the following tools:
SBlue scrub
SDCT Heavy Duty Degreaser
SDry white towel
S1/6-sized, 4-inch deep pan of water
SVinyl gloves
CAUTION: The grill must remain in the
OFF position for cleaning. (The grill should be
cool.) Failure to follow this instruction may result in
severe burnsfrom high temperatures.
Removing Platen Release Sheets
Step 1
The upper platen must be in the UP position in order
to remove the platen release sheet.
Figure 22
A minimum of one patty and a maximum of eight 4
oz. or ten 2 oz. patties may be cooked under one
grill platen.
We begin our instructions with the Morning
Procedures.
Note: The Model C801 has been selected to
illustrate the step-by-step operating procedures.
Step 2
Pull the retainer clip off of the release sheet bracket
located on the front of the platen. The release sheet
will drop loose.
Step 3
Remove the release sheet bracket from the front of
the platen. Set it aside on the staging side of the
grill.
Step 4
Lift the rear release sheet bracket assembly off the
rear of the platen. The release sheet and the bracket
assembly will come off of the platen together.
Step 5
Remove the retainer clip and the release sheet
bracket from the release sheet and set them aside
on the staging side of the grill.
Step 6
Lay the release sheet flat on the staging side of the
grill.
Step 7
Repeat these steps for the remaining platens.
Replace release material sheets if:
SRelease sheetis torn
SRelease sheet is worn
SProduct sticksto the release sheets
Cleaning Platens
Step 1
Wearing vinylgloves, spraya light layer of DCT
Heavy Duty Degreaser on the platen surface.
Step 2
Using the blue scrub pad, scrub the platen surface
with an up and down motion.
IMPORTANT: G rill screens and Scotch Bricks
must NOT be used to clean the top platens. They
will damage the cooking surfaces.
Step 3
Continue scrubbing until the entire platen grill
surface isclean and no carbon build-up is visible.
Reinstall the Platen Release Sheets
Step 1
Lay the sheet outflat on the staging side of the grill.
Step 2
Lay the release sheet bracket on the top edge of the
release sheetwith the notches on the bar facing up
and the inside of the angle facing toward you.
Step 4
Clean the sides and top of the platen as necessary.
Step 5
Wipe the platen surface with a damp towel. Rinse
the toweland re-wipe several times to remove any
remaining residue.
Cleaning Platen Release Sheets
Step 1
Wipe the platen sheet using a damp towel. To
remove heavycarbon build-up, spray DCT HeavyDuty Degreaser on the platen sheet and scrub
thoroughly with a damp towel.
Step 2
Wipe the platen sheet dry and re-install it on the
platen surface.
Note: When re-installing the platen sheet, reverse it
every day to prolong the life of the sheet.
Step 3
Repeat these steps for the remaining platen
release sheets.
Figure 23
Step 3
Fold the end of the sheet in toward the bend of the
release sheetbracket. Center the sheet between the
notches. Placethe edge of the sheet flush against
the inside angle.
Hold the release sheet in place using downward
pressure. Roll the release sheet bracket forward 90°.
Re-attach the retainer clip, making sure the clip is
centered on the release sheet bracket.
Figure 25
Step 6
Close the platen while pulling back on the release
sheet.
Figure 27
Step 7
Lift the release sheet up against the front of platen
and hold it in place.
Step 5
With the release sheet bracket notches facing down
and the retainer clip facing the back of the grill, slide
the notchesof the release sheet bracket onto the
rear release sheet bracket.
Figure 26
Figure 28
Step 8
Install therelease sheet bracket onto the front
release sheetbracket.
Note: Lower the platen(s) next to the platen being
worked on to ease the installation of the rear release
sheet bracket.
Pull the release sheet tight and fold it over the top of
the release sheet bracket.
Figure 30
Step 10
Hold the sheet in place and re-install the retainer
clip.
Step 11
Make sure the platen sheet is firmly positioned
between the front and rear holding brackets. The
platen sheet must fit flat to the bottom and sides of
the platen. Never fold or crease the platen sheetwhile handling. It should not be wrinkled or bowed
when properlyinstalled.
Figure 32
The platen sheet helps keep residue from
accumulating between the platens, which adversely
impacts cooking performance.
Figure 31
Step 12
Repeat these steps on the remaining platens to
reinstall the release sheets.
Step 13
After all the platens and the release sheets are
cleaned and reinstalled, wipe the cooking and
staging sides of the grill surface with a damp towel.
This will remove any residue that may have fallen
while cleaning the platens and release sheets.
Before turning on the grill, ensure that the rear
splash guard and the cook divider are installed and
that the platens are closed.
Figure 35
CAUTION: The grill surfaces will become
hot. (See the “Safety” section on page 5.)
Step 4
While the grill is heating, the display on the cooking
Figure 33
Step 2
Install the staging lane dividers.
Figure 34
side will be red and will show
until the cooking section reaches the proper cooking
temperature.
Note: Refer to page 24 for examples of other menu
items.
Step 5
The displaywill turn green and read
(depending on the platen setting) when the
cooking side reaches the correct temperature.
Step 6
While the grill is heating, the display on the staging
side will be red and show
section reaches the proper cooking temperature.
Step 7
The staging side displays will turn green and read
or
or
until the staging
Step 3
Touch the COOK/STAGE button on the main control
switch located on the front of the grill below the
cooking controls.The lights around the button will
illuminate green. Allow the grill to pre-heat for 20
minutes.
when the staging side reaches the correct
temperature.
Step 8
Make sure the grease bucket is directly under the
grease chutes.
Set up the grill area as directed by Wendy's
Operating Procedures.
Operating Procedures
Cooking Patties
Figure 36
Step 1
Following Wendy's Operating Procedures,quickly
lay the patties on the section of the grill selected for
the meat size being cooked. The display indicates
either
Step 2
Lay the patties between the holes on the cook
divider, 1/2 inch in from the sides of the dividers.
HOT! (See the “Safety” section on page 5.)
Step 3
Immediately closethe lid to start the cook cycle.
The display will change to orange
, and a bar graph will indicate the cook cycle
progress.
or.
CAUTION: The top platen is extremely
or
Note: If the platen doesn't automatically raise,the
platen can be lifted manually with a sharp upward
tug.
Step 5
An orange display flashes
cycle finishesand the platen is raising.
Step 6
Follow Wendy's procedures to transfer the cooked
patties to the staging lanes.
Step 7
Confirm the patty transfer by touching the
appropriate buttons(
stage lane display.
Note: The red buttons are reserved for the cook
and the white buttons are reserved for those
handling ready-to-serve food.
Step 8
Use the squeegee scraper after each run of product
to remove excess juice from the grill platens and the
cooking surface.
when the cook
or)onthe
Step 4
At the end of the cook cycle, an alarm will sound
once and the platen will automatically raise.
IMPORTANT: DO NOT use the metal side of the
scraper on the platen or the release sheet.
Damage will occur!
31
Cleaning Between Product Runs
Standby
After each run of product, the grill should be cleaned
to ensure proper cooking.
Step 1
Using a grill scraper, scrape the residue from the
lower cooksurface.
Figure 37
When not in consistent use, the grill platens should
be closed to reduce heat in the grill area and to
conserve energy.
Figure 38
Step 1
Touch and hold the red
corresponding to the desired platen while closing the
button
Step 2
Use a rubber wiper squeegee to clean the release
material on the upper cook surface. Hold the handle
at a slight upward angle with the wiper end facing
downward. Wipe the material using a downward
motion. DO NOT use extreme pressure or force.
Improper procedures will tear or crease the release
material.
Note: DO NOT use a scraper, sharp utensils, or
abrasives to clean the upper cook surface.
Step 3
When necessary, use a grill cloth to clean the back
splash shield and the strike plate areas. When
necessary, use the spatula to clean the front grease
trough. Periodically check thegrease bucket for
excess grease and empty it as needed.
Temporary Staging
platen. The display will indicate
to orange.
Step 2
Release the button after closing the platen. The
display will change to green.
Step 3
Open the platen to begin a cook cycle by touching
and holding the corresponding red button. The
platen will automatically raise.
, and change
Follow Wendy's Operating Procedures to manage
the staging process.
If the cook cycle is interrupted, the product that was
cooking must be discarded. The platen display will
turn red and an alarm will sound.
Step 2
The displayreads
close.
Step 3
To deactivate the alarm, touch and hold the red
button for approximately one second, until the
display clears.
and the platen will not
Step 1
During operating hours, water clean the cook side
grill surface as needed, using standard Wendy's
procedures.
Step 2
A “Cook to Order” mode is provided for times when
it is desirable to shut down the staging side. Follow
Wendy's operating procedures when using this
function.
Figure 40
Step 4
Remove the meat from the grill and discard.
CAUTION: DO NOT use this meat for chili
meat as it cannot be assured that it has been
properly cooked.
Figure 41
Step 3
The grill may be placed in the “Cook to Order“ mode
by touching and holding the “COOK ONLY“ button.
Amber lights will illuminate around the button.
Step 4
Before the “Cook to Order” mode can be entered, all
timing functions must be cleared on the staging side,
and the staging side must be emptied.
CAUTION! Before proceeding with the nightly
cleaning procedures, follow the safety
.
precautions stated in the Safety Section,
starting on page 5. Failure to follow those
instructions may result in severe personal
injury or death.
IMPORTANT: To prevent damage to the grill,
please note the warnings below.
DO NOT apply water or cleaner/degreaser to any
part of the grill other than the cook surfaces.
Improper procedures will cause permanent electrical
and mechanical damage to internal parts.
DO NOT attempt to clean the release material
sheets by using a hot hose or by soaking them in
liquid. Failure to follow these instructions may result
in damage to the release material sheets.
DO NOT fold, crease or touch the release material
sheets with sharp objects. Failure to follow this
instruction mayresult in torn or creased release
material sheets.
DO NOT allow the grill scraper or any abrasive
cleaning materials to come in contact with the
release material sheets. Failure to follow these
instructions may result in damage to the release
material sheets.
DO NOT use grill screens on the upper cook
surface, the lower cook surface, or the staging grill
plate. Failure to follow this instruction may result in
damage to the grill surfaces.
Step 1
Insure all timing functions have been cleared.
Step 2
Raise the grill platens by touching the platen button.
Figure 42
Step 3
Turn off the grill cooking and staging sections by
touching and holding the “IDLE“ button on the main
control switch.The lights around the button will
illuminate blue.
CAUTION: The grill surfaces are hot.
(See the “Safety” section on page 5.)
Step 4
Put on safety equipment (gloves) and follow
Wendy's Nightly Cleaning Procedures.
1. Grill will not heat.a. Circuit breaker is tripped.a. Reset the circuit breaker.
2. One heat zone will not heat.
(A fault message will be
displayed.)
4. One heat zone is overheating.
(The cook display will be blank
and illuminated in red.)
5. The upper cook surface will not
stay in the raised position.
b. Master Power Switch (reset) is in
the OFF position.
c. Master Power Switch is faulty.c. Contact a service technician.
d. A cook mode button has not been
pressed. The grill is still in the
IDLE mode.
a. Heater is faulty.a. Contact a service technician.
b. The thermocouple is faulty.b. Contact a service technician.
c. Thermo overload is faulty.c. Contact a service technician.
a. Thermocouple is faulty.a. Contact a service technician.
a. Defective springs.a. Contact a service technician.
b. Place the Master Power Switch in
the ON position.
d. Press the appropriate cook mode
button (COOK ONLY or COOK &
STAGE).
6. Product is under-cooked,
overcooked, or cooking unevenly.
a. Release material sheet is worn.a. Replace the release material
sheet.
b. The adjustable platen handle is in
the wrong position.
c. Heat zone is not heating.c. Contact a service technician.
d. Upper cook surface has carbon
build-up.
e. An incorrect item was placed on
the lower cook surface (example:
4 oz. patty placed in 2 oz. cook
position).
The following information is from the Wendy's Troubleshooting Guide (part no. 064274). The “Checklist Before
Calling the Taylor Company Call Center” indicates the symptoms and appropriate action to take. The “After Hours
Service Call Protocol” lists the questions to expect when calling 877-222-7010 after 10:00 pm Central Time and
on weekends.
Checklist Before Calling the Taylor Company Call Center
SYMPTOMCHECKACTION TO TAKE
Raw, Undercooked or
Overcooked, Burned
Patties
a. Interference between platen or other object
(back splash, lane divider, release clips).
b. Space between platen and grill surface to
appear equal all the way around platen.
a. Install parts correctly to remove
obstructions.
b. If gap is visibly unequal, Call for Service.
Cook Cycle Won't Start
(timing bar does not
display)
c. Proper size patty (2 oz./4 oz.) placed under
correct platen.
d. Patties spaced and positioned correctly to
insure full coverage by platen front, back
and sides.
e. Meat temperature before laying patties
34°-40°F(1.1°C-4.4°C) as stored.
f. Any residue or carbon build-up on grill
surface.
g. Release sheet condition.g. Replace if worn or has pinholes.
h. Any residue or carbon build up on platen
surface behind sheet.
i. Cook a full test run under adjustable and
corresponding fixed platen.
j. From full test run take internal meat
temperatures following operations manual
procedures (insure thermometer is
accurate).
Is display green with meat size displayed?
a. If yes, does display change to timing bar
when platen is closed?
c. Insure consistent use of the proper size
patties.
d. Insure consistent, correct orientation and
placement of patties.
e. Only use meat stored within the proper
pre-cook temperature range.
f. Water scrape more frequently.
h. Insure daily cleaning procedures are
thoroughly and consistently followed.
i. Compare same size patty from each platen.
If significantly different visually, Call for
Service.
j. If temperatures 185°F - 200°F(85°C-
93°C), no grill adjustment tobe made.
Escalate to supervisor. If temperature is
below 175°F(79°C), Call for Service.
a. Normal operation, no action required.
b. If no, or timing bar does not display.b. Press & Hold buttonfive seconds. If normal
green display appears, close platen to start
cook cycle. If not, insure grill has preheated
for 30 minutes. Call for Service.
Note: The “Checklist Before Calling the Taylor Company Call Center” form must be completed before
starting the “After Hours Service Call Protocol” side of the form.
1. Name5. Serial Number
2. Company6. Phone Number
3. Grill or Frosty Machine Issue7. City, State
4. Wendy's Corp. Assigned Site Number8. Are you a Taylor Technician?
1.Is this a meat cooking issue?
a.If yes, go to question #2 for 2 oz. meat or question #3 for 4 oz. meat.
b.If no, is it regarding grill operations/controls?
1.If yes: go to question 4.
2.If no: a follow up service call will be made the next business day.
2.2 oz. Meat Cooking Issue
a.Do you have one platen that will cook 2 oz. meat?
1.If yes: a service call will be dispatched the next business day.
2.If no: an emergency callwill be dispatched.
3.4 oz. Meat Cooking Issue
a.Do you have one platen that will cook 4 oz. meat?
1.If yes: a service call will be dispatched the next business day.
2.If no: an emergency callwill be dispatched.
4.Grill Operations / Controls
a.Does the grill respond to controls … change modes, turn off, turn on?
b.If no:
1.Go to the back of the grill and pull white switch outward and see how many of the two red lights are
lit. If one or none light up, go to main breaker panel and turn both grill breakers off and then back on.
Check grill and make sure both lights are lit. If both are lit, go to next step. If not, call your local
maintenance person or electrician to find out root cause of power loss at grill.
2.Do a hard reset by leaving the white switch pulled out and both red lights lit for one full minute (60
seconds). Push the white switch back inward. The two red lights should go out. Restart the grill.
c.Is grill working properly now?
1.If yes: the store will be called the next business day to resolve any further points.
2.If no: an emergency callwill be dispatched.
5.Calls that will receive a follow up the next business day.
a.Meat quality issues with meattemperatures above 175°F(79°C).
b.Issues effecting a single platen. (Cook cycle interrupt, platen comes up too fast, platen won't open, etc.)
c.Requests for grill parts. (Release sheets are ordered with food order and smallwares are ordered from
The warranty for new equipment is one year, with a
replacement parts warranty of three months.
Class 000 Parts
Wear items -- no warranty.
Class 212 Parts
The warranty for new equipment parts is two years,
with a replacement parts warranty of 12 months. This
includes the heater/timer boards, lift solenoids, lower
plate heater, and the upper platen assemblies
(aluminum casting and shroud).
Labor
The Taylor warranty is valid only if the required service
work is performed by an authorized Taylor technician.
For more details, see the warranty/checkout card.
Contact your local Taylor Distributor regarding
Extended Service Contract options.