optiPoint WL1 professional
optiPoint W1 professional
Operating Instructions
Operating instructions
Operating instructions
These operating instructions describe the optiPoint WL1 professional and
optiPoint W1 professional
HiPath 4000 Version 1.0 communication server.
All functions that can be performed via your telephone are described here. If some of the
required functions are not available on your telephone, it may be due to one of the following:
• The function is not configured for you or your telephone - please contact System Support.
• Your communications platform does not feature this function - please contact System
Support.
mobile telephones and their functions on the
Important information
• Do not operate the telephone in a potentially explosive environment.
• Do not install the handset in the vicinity of electronic equipment to
avoid mutual interference.
• Do not use the handset in wet rooms! Devices are not splash-proof.
• A transmitter signal is emitted by your handset. Please observe safety procedures for your area.
• Information for hearing aid users: Radio signals may interfere with
hearing aids.
• If you give your handset to someone else, please include the operating instructions with it.
• The ringing tone and signal tones are played over the loudspeaker.
Do not hold the telephone to your ear when it is ringing. Otherwise
you may seriously impair your hearing.
Batteries• Only use permitted batteries.
• Do not use conventional batteries. Failure to observe this advice can
lead to danger.
• Avoid contact with fire and water.
• Only use the approved power supply unit to operate the charging
shell.
Please dispose of the battery, the handset, the charging shell and the
plug-in power supply unit in accordance with the environmental specifications.
The information in this document contains only general descriptions and features that may
not always apply as described in specific cases or that may change as a result of the further
development of the products.
The required features are only binding if they are expressly agreed when the contract is
signed.
2
Symbols
Important information
This device meets the requirements contained in the EU Directive 1999/5/
EG and thus carries the CE symbol.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
Voicemail icon
Shortcut Menu &
Main display area
Soft key Function
display area
Soft key D
Soft key C
Power Off/On-Hook
Menu
Line
Microphone
8
optiPoint W1 professional
Line indicators
Left/Up arrow
Low battery icon
Basic facts of operation
Earpiece
Right/Down arrow
Voicemail icon
Up
Select
Down
Soft key A
Soft key B
Power On
Off-Hook/
On-Hook
Battery release
Function
Charging contactsHeadset jack
How to use the keys: Æ page 11
Shortcut Menu &
Main display area
Push-to-Talk
radio control
Soft key Function
display area
Soft key D
Soft key C
Power Off/On-Hook
Menu
Battery release
Line
Microphone
9
Basic facts of operation
Step by Step
Line indicator
If the whole display content can not be shown at once,
the line indicator will appear with an arrow to the right
or the left.
Line indicator
LINE
³
*
the covered part of the display.
#
³
LINE
or Scroll horizontally (according the displayed arrow) to see
10
Description of the keys
Function keys
The following function keys are available:
KeyNameUse
a
t
MENU
FCN
LINE
Power On
Off-Hook
• Answer a call
• Dial a phone number
• Access to system functions
Power Off
On-Hook
• End a call
• Jump back in the Idle mode
• Activate or deactivate the handset
Soft key A• Scroll through functions
Soft key B
• Select functions
Soft key C
Soft key D
Menu key• Open the Shortcut Menu Æ page 13
Function key • Use Shortcut Menu features Æ page 15
• Open the idle menu Menu Æ page 22
Line key• Scroll horizontal Æ page 10
Up• Scroll through items (in Shortcut/Function
Menu)
• Volumesetting (while operating)
Select• Select item
Down• Scroll through items (in Shortcut/Function
Menu)
• Volumesetting (while operating)
Basic facts of operation
Only optiPoint W1 professional
PTT
Push-to-Talk key• Operate in a push-to-talk (PTT) group
broadcast mode Æ page 66.
11
Basic facts of operation
Soft keys
Soft keys are the toggle keys located directly beneath the display. The current function is shown on the display immediately above them.
Example:
optiPoint W1 professional
Depending on the settings which were made in the gateway you can use
various functions. Ask your system administrator!
Example for soft key labelling:
Soft keyMeaning when key is pressed
Mute
<-OK
-->
Activate "Mute"
Scroll previous to select HiPath menu items
Confirm/Select
Scroll forward to select HiPath menu items
optiPoint WL1 professional
12
Step by Step
Basic facts of operation
Shortcut Menu
Your administrator can assign up to 16 features to a
shortcut key. Each shortcut key may have only one feature assigned to it. There are 16 possible softkey combinations. The feature abbreviation is viewed in the softkey display, the feature description is viewed in the
Shortcut Menu.
The softkey display area has four levels that may be
stepped through by pressing while off hook. This is
different from the Shortcut Menu as it just displays the
softkeys, not the menu.
Select items by pressing the corresponding softkey soft
key or shortcut keys.
View Shortcut Menu features
Prerequisite: The phone is in idle state Æ page 21.
a
Press the off-hook
hook state).
MENU
Press the Menu key.
key
FCN
once (handset is in active off-
Scroll through the menu by pressing the Up and Down
keys.
or Select an item by pressing the Select key or the corre-
sponding soft key, see Æ page 12.
As you scroll through the features, the feature abbreviation is highlighted in the soft key function
display area.
Programmed features may have the number
1-9, *, 0, or # in the left column of the Shortcut Menu.
This is the shortcut key that activates that feature.
No shortcut indicates that the feature does not have a
shortcut and this is generally the case with primary level
soft key functions.
13
Basic facts of operation
Step by Step
For fast access while operating, note the programmed Shortcut numbers and menu labels for
the associated actions in the following table.
Level Soft
key
0A
0B
0C
0D
1A
1B
1C
1D
2A
2B
2C
2D
3A
3B
3C
3D
Short
cut
Menu
Label
Action
14
Step by Step
Use Shortcut Menu features
You can activate Shortcut Menu features while operating calls or system settings with the Shortcut number
or with its softkey.
To use this function you have to know either the
Shortcut Menu number or the Shortcut Menu
abbreviation of the feature!
Example: You want to transfer a call; "Transfer" is programmed to shortcut key 2 and labelled with "TRAX".
p You are on a call.
If you know the Shortcut Menu number:
A
B
FCN
C
Press keys in sequence.
2
If you know the soft key labelling:
FCN
Step through the levels until the right abbreviation is
shown in the soft key display area.
TRAX Press the corresponding soft key.
Basic facts of operation
p Enter the phone number of the required user.
t
Press the on-hook
The person you were speaking with is now connected
to the desired party.
key
.
15
Basic facts of operation
Step by Step
Callback
How to access a function of the
communication system
... through direct dialogue
Functions can be selected directly while making a
call, depending on the situation.
Detailed description of the soft keys Æ page 12.
You place a call, but the connection is busy:
OK Confirm with the soft key corresponding to "OK".
Dial again
--> OK Select with the soft keys corresponding to "Previous" or
or
"Next" and confirm with soft key corresponding to "OK".
p Dial another phone number.
... by using the Service menu
a
a
Press the off-hook
SERVICE
--> OK Select with the soft keys corresponding to "Previous" or
"Next" and confirm with the soft key corresponding to
"OK".
T
A
U
B
C
V
8
2
Skip to the function "Suppress call ID for called party"
a
Press the off-hook
SERVICE
--> OK Select with the soft key "Next" and confirm with the soft
More features
--> OK Select with the soft key "Next" and confirm with the soft
Display
--> OK Select with the soft key "Next" and confirm with the soft
with the service code. You will find service codes in the
Brief Operating Instructions (Appendix).
or
a
key "OK".
key "OK".
key "OK".
key
key
twice.
twice.
16
Basic facts of operation
Which functions can I use?
Basic and enhanced functions
You can use all the basic and enhanced functions of your communication
platform that are offered via dialogue and in the menu "SERVICE" in the display.
How can I use them most effectively?
More often than not, a phone number that you have dialled is busy. In the
course of a busy working day, you can easily forget to try again later. This
is why you should take advantage of the Callback function Æ page 46.
17
Putting the handset into service
Putting the handset into service
Removing the protective cover
Inserting the batteries
• Please observe the safety notes (Æ page 2).
• Only use approved batteries.
• Open the battery compartment in a dust-free environment only.
• When you remove the batteries all settings will be retained.
optiPoint WL1 professional
To remove the Battery Pack, press down on the latch on the Battery Pack
on the back of the Wireless Telephone. The Battery Pack releases outward.
To replace it, slide the lip of the Battery Pack into the bottom of the cavity.
Push the top of the Battery Pack until it snaps into place. You should not
have to force it against the Wireless Telephone.
Remove the protective cover from the display before
putting the handset into service.
18
Putting the handset into service
optiPoint W1 professional
To remove the Battery Pack press both battery release buttons. The Battery
Pack releases outward. To replace it, slide the Battery Pack straight into the
cavity.
Battery release buttons
Charging and using the batteries
The Wireless Telephone will need to have its Battery Pack recharged periodically. To charge the batteries, insert the handset into the charging
shell.The Telephone will notify you when the charge on the Battery Pack is
low by displaying the battery icon.
The battery icon displays whenever the Battery Pack charge is low.
During a call:
If you are in a call you will hear a soft beep through the earpiece every
6 seconds. The User has 15-30 minutes of battery life left.
Not in call:
Low Battery The message and a loud beep indicate that the handset cannot be used
until the Battery Pack is charged.
19
Putting the handset into service
• Initial charging: Charge the batteries for at least 1.5 hours
• To attain full operating and charging times (see below): Without
• For future charging: you can replace your handset in the charg-
Battery operating and charging times
The operating times are only achieved after several charging and discharging cycles.
Stand-by mode (hours) Talk time (hours) Charging time (hours)
80 h4 happrox. 1.5
without a break, regardless of the charging status display.
Without replacing it in the charging shell, use the handset until
the "battery low" beep is heard. This action aligns the charge
status display with the battery operating times.
replacing it in the charging shell, use the handset until the "battery low" beep is heard.
ing shell each time it has been used. Charging is electronically
controlled, which ensures that the batteries are charged optimally and with care.
20
Step by Step
Putting the handset into service
Activating/deactivating the handset
a
Activate by pressing the off-hook
beep is heard.
t
Deactivate by pressing and holding down the on-hook
key
while in idle state (confirmation beep).
Note:
• The handset can only be fully switched off
when removed from the charging shell.
• When a handset that is ready for operation is
placed in the charging shell it goes to idle status and shows the idle display.
Return to idle status from anywhere in the menu:
t
Press the on-hook
or do not press any key: the display reverts to idle status
automatically after 2 minutes.
Make and answer calls:
a
To start press the off-hook
state).
key
for approximately 1 second.
key
. A confirmation
key
once (active off-hook
a
To start press the off-hook
Display settings in the Service menu:
a
state).
key
twice (active on-hook
21
Setting the handset
Step by Step
Setting the handset
You can change this standard settings in the idle menu
of the handset if you are not happy with them.
Display active settings
FCN
When the Wireless Telephone is in idle state (on but not
in use), press and briefly hold the key to display user
options.
Check with your system administrator for specific features supported by your Wireless Telephone.
Scroll through the menu and select functions.
t
Exit menus.
Active functions are indicated with an *.
FCN
Setting the handset display language
If your preferred language for display text is not set as
the default, you can set this yourself.
FCN
Open the idle menu.
Sprache
Confirm
or if the user interface is in English:
Language
Confirm.
Deutsch
Select and confirm the language you require (the cur-
*English
22
rent language is indicated with an *).
FCN
Go up one level and exit the menu.
Step by Step
Ring Type
Select and confirm.
*Normal
Select and confirm.
Noise Mode
Select and confirm.
Setting the handset
Setting the handset ring type
Select the standard ring type for your handset. You can
choose:
• Normal (for an audible ring)
• Vibrate (vibrates until answered)
• Vib/Norm (vibrates for 6 seconds, then rings)
FCN
Open the idle menu.
FCN
Go up one level and exit the menu.
Setting the handset noise mode
Select the standard noise mode for your handset. You
can choose:
• Normal (for most office environments)
• High (for moderate background noise)
• Severe (for extremely noisy conditions)
FCN
Open the idle menu.
*High
Select and confirm.
FCN
Go up one level and exit the menu.
23
Setting the handset
Step by Step
Current IP Addr.
Select and confirm.
Current IP Addr.
The IP adress of the phone is displayed.
192.168.010.120
Extension
Select and confirm.
View the current IP Address
In IP systems, the IP address of the Wireless Telephone
is displayed. This number may not be edited.
FCN
Open the idle menu.
FCN
Go up one level and exit the menu.
Setting the extension for the handset
Set the extension number associated with your Wireless Telephone.
FCN
Open the idle menu.
p Enter the new number.
Use the soft keys to save entry, delete characters or
cancel editing Æ page 12.
or
FCN
Go up one level and exit the menu.
24
Step by Step
Setting preferences for Push-to-Talk
These settings are used for the Push-to-Talk function
Æ page 66.
This function is only available on
optiPoint W1 professional.
Enable/Disable Push-to-Talk
FCN
Open the idle menu.
Push-to- tal k
Select and confirm.
Channel
Select "Enable/Disable" and confirm.
Enable/Disable
PTT Enabled
Select and confirm.
*PTT Disabled
FCN
Go up one level and exit the menu.
Setting the handset
Select a channel
FCN
Open the idle menu.
Push-to- tal k
Select and confirm.
Channel
Select "Channel" and confirm.
Enable/Disable
Current Chan: 1
New Chan (1-8)?
Select "New Chan (1-8)?" and confirm.
p Enter a number for a channel.
FCN
Go up one level and exit the menu.
25
Accepting and placing calls
Step by Step
Accepting and placing calls
Answering a call
The handset is ringing and the speakerphone key is
flashing. The calling party is displayed.
a
Press the off-hook
Headset Answer
When a headset is plugged into the Wireless Telephone, any key other than the Power On, Power Off
soft keys or side buttons may be pressed.
Ending a call
t
Press the on-hook
Last number redial
a
Press the off-hook
Redial?
--> OK Select and confirm.
Prerequisite: You have stored the last number dialed.
a
You are connected immediately.
key
key
key
once.
.
twice.
Activating and deactivating the
microphone
If you want to make an enquiry in the room, for example, without the other person on the telephone hearing
it, you can temporarily deactivate the microphone.
Deactivating the microphone
Mute Activate "Mute" with the corresponding soft key during
the call. The microphone is deactivated. You can now
make the enquiry in the room, etc.
Activating the microphone
Mute Deactivate "Mute" with the corresponding soft key to
re-activate the microphone.
26
Step by Step
Using the camp-on function
If you are expecting an important call, you should activate the camp-on function. A second call will then be
signalled while a call is in progress. You can accept or ignore the second call.
Activating and deactivating the camp-on
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
A
B
C
Enter the service code.
2
Feature settings
--> OK Select and confirm.
Camp-on
--> OK Select and confirm.
Activate
Deactivate
function
a
1
or
and
OK Confirm.
or
OK Confirm.
Accepting a second call
key
twice.
Accepting and placing calls
Prerequisite: You are making a call. The camp-on function is activated.
You will hear a warning tone. The calling party will hear
the ringing tone as though you were "free".
Pickup
--> OK Select and confirm. You are connected to the second
t
Press the on-hook and the off-hook
caller. The first caller is placed on hold.
Ending the second call, resuming the first call:
a
key
.
27
Accepting and placing calls
Step by Step
Using the mailbox
Callers who have tried to reach you during your absence
can leave a callback request in your mailbox.
In the mailbox you will also find voice or fax messages
from the mail server (if this has been set up).
Viewing the mailbox
The Voicemail icon indicates new messages.
MAILBOX
--> OK Select and confirm.
MUELLER MOBILE
TH 06.0209:23
The first entry appears.
--> Press soft key to display the menu selection.
NEXT
--> OK Select and confirm to select the next callback request.
Making a requested callback
MUELLER MOBILE
TH 06.0209:23
Output
--> OK Select and confirm.
The callback request is displayed.
--> Press soft key to display the menu selection.
The station will be called.
28
Accepting and placing calls
Step by Step
Deleting mailbox entries
Select the required entry (Æ page 28).
MUELLERMOBIL
TH 06.0209:23
The required entry appears.
--> Press soft key to display the menu selection.
DELETE
--> OK Select and confirm to delete the entry.
You cannot delete (new) voice messages to
which you have not yet listened in full. To mark a
message as "listened to", press 66 to jump to the
end of the message.
Ending the mailbox viewing
--> Press soft key to display the menu selection.
CANCEL
--> OK Select and confirm. Non-deleted entries in the mailbox
remain saved.
Using the HiPath Xpressions mailbox
function (optional)
Users with a mailbox (HiPath Xpressions) can dial the
messaging phone number to use functions of this system and thus configure call forwarding types or listen to
available messages. User voice prompts explain how to
obtain all the available functions. If call forwarding to the
mailbox is activated, the messaging phone number is
shown on the display. You will find details of call forwarding in the chapter on "Forwarding Calls"
Æ page 52.
29
Accepting and placing calls
Step by Step
Reminder
Using the appointment reminder
function
Prerequisite: You have saved an appointment
Æ page 51. The saved time is reached.
The handset starts ringing.
a
Press the off-hook
played.
t
Press the on-hook
If you do not accept the reminder, the handset
will ring a few more times and "Appoint." will be
displayed before the reminder is deleted.
key
. The appointment time is dis-
key
.
30
Accepting and placing calls
Step by Step
Activating/deactivating do not disturb
If you prefer not to be disturbed, you can activate the Do
not disturb function. Internal callers will hear the ringing
tone and the announcement "Do Not Disturb"; external
calls will be diverted to the attendant. System Support
can also set up call forwarding destinations for the Do
Not Disturb function, to which you can forward your internal and external calls.
Prerequisite: System Support has released the Do Not
Disturb function for all HiPath 4000 extensions in your
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu
A
B
C
Enter the service code.
2
Feature settings
--> OK Select and confirm.
DO NOT DISTURB
--> OK Select and confirm. The display indicates whether
Activate
Deactivate
system.
a
2
A
B
C
key
or
Do Not Disturb is activated or not.
and
OK Confirm.
or
OK Confirm.
When you occupy the trunk, a tone reminds you
that "Do Not Disturb" is activated.
The attendant can circumvent the Do Not Disturb
function and reach you anyway.
If System Support has universally locked the Do
Not Disturb function for the HiPath 4000, the
item Do Not Disturb will not appear on the service menu.
twice.
31
Accepting and placing calls
Step by Step
Identifying an anonymous caller
(MCID)
You can have malicious external callers identified. The
caller’s phone number can be traced during the call or
up to 30 seconds thereafter however, you yourself
should not hang up.
Prerequisite: The function must be configured.
p During the call.
SERVICE
--> OK Select and confirm the service menu
D
E
T
8
More features
--> OK Select and confirm.
CALL TRACING
--> OK Select and confirm.
F
U
V
Enter the service code.
3
or
If the call was traced successfully, the data will
be saved with the network provider. Please consult System Support.
32
Step by Step
Placing a call
a
Press the off-hook
p Internal: Enter a phone number
External: Enter external service code and phone
number
p The user answers. Conduct the call.
Extension does not reply or is busy:
t
Press the on-hook
Suppressing call ID display for called
party
The call ID display can only be suppressed for one subsequent call and the setting is not saved if the number
a
is redialled.
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu
key
key
key
.
.
twice.
Placing a call
T
A
B
U
C
V
Enter the service code. The dial tone can be heard.
8
2
or
More features
--> OK Select and confirm.
Display
OK Confirm. The dialling tone can be heard.
and
p Enter the phone number of the user. If the extension ac-
cepts the call, your phone number will not be displayed.
33
Placing a call
Step by Step
Entering commands via tone dialling
(DTMF suffix dialling)
After dialling a phone number, you can set DTMF Tone
Dialling (Dual-Tone Multi-Frequency signaling) in order
to control devices such as answerphones or automatic
directory enquiry and switching systems by means of
command inputs.
p You are connected.
SERVICE
--> OK Select and confirm the service menu
T
U
V
1
Enter the service code.
8
or
More features
--> OK Select and confirm.
DTMF DIALING
--> OK Select and confirm.
You can now enter commands with the keys 0 to 9, the
star key and the hash key.
When the connection is closed, the DTMF suffix
dialling will end as well.
Depending on the system configuration, "DTMF
DIALING" may be displayed immediately after the
number has been entered. In this case, you can
enter commands immediately after dialling a
phone number.
34
Step by Step
CONSULT
--> OK Confirm.
p Calling a second user.
RETURN
--> OK Confirm.
Conducting calls – with multiple users
Conducting calls – with multiple
users
Calling a second user (consultation)
While you are on the phone, you can call a second user.
The first party is placed on hold.
Ending the second call – returning to the first call:
Toggling between two calls
Prerequisite: While already on the phone you have
placed a second call (see above) or accepted a second
call Æ page 27.
Switching to the caller on hold:
TOGGLE
--> OK Select and confirm.
Ending the present call – returning to the other one:
RETURN
--> OK Select and confirm.
Setting up a three-way conference
Prerequisite: While already on the phone you have
placed a second call (see above) or accepted a second
call Æ page 27.
CONFERENCE
--> OK Confirm.
A warning tone advises you that a conference in now in
place between all three users (see also Æ page 37 and
following).
35
Conducting calls – with multiple users
Step by Step
System-supported conference
In a system-supported conference you can include up to
8 internal and external users. Users with system telephones can perform or use all the following functions simultaneously. ISDN telephones and external stations
are passive users – they can only be included in an existing conference.
You can include users and conferences from a remote
system in your own conference. The remote stations
can set up a conference of their own and extend it. The
members of this conference are included in your current conference – but they cannot perform or use the
following functions.
The following functions are supported for all conference
members with a system telephone:
• Setting up a conference when calling a user or receiving a call or making a consultation call or receiving a second call.
• Accepting a waiting call and including the caller in
the conference.
• Toggling between the conference and a consultation call or waiting call.
• Holding a consultation call during a conference and
adding it to the conference.
• Interconnecting conference members from two independent conferences via a remote network.
• Putting the conference on hold, if line keys are installed.
• Viewing all the conference members.
• Transferring the conference to a new user.
These functions can be carried out by all conference
members at the same time.
36
Step by Step
Setting up a conference
You can set up a conference from any of the following
types of connection:
• Single call
• Consultation call
• Second call
Starting a conference from a single call
You want to set up a conference.
You receive a call.
or
p You call another user.
p You conduct the call.
START CONF.
--> OK Select and confirm.
p Call the second user.
Announce that a conference is to be set up.
CONFERENCE
--> OK Select and confirm.
You will briefly see the message: "1 is your position"
Conf.
EXPAND CONF.
This message will then be displayed.
Conducting calls – with multiple users
Setting up a conference from a consultation call
p
You are connected to one user and you call a second user.
CONSULT
OK Confirm.
p Call the second user. The second user answers, you an-
nounce the conference.
CONFERENCE
--> OK Select and confirm.
You will briefly see the message: "1 is your position"
Setting up a conference from a second call
p You are connected to one user and receive a second
call, which is signalled by a warning tone.
Pickup
--> OK Select and confirm. You are connected to the second
caller. The other party is placed on hold.
CONFERENCE
--> OK Select and confirm.
You will briefly see the message: "1 is your position". All
members are connected in a conference call.
37
Conducting calls – with multiple users
Step by Step
EXPAND CONF.
OK Select and confirm.
p Call the new user.
CONFERENCE
TO WAIT. CALL
OK Confirm.
OK Confirm.
Expanding a conference
Any member of the system conference can expand the
conference by
• calling another user and adding this person to the
conference
• adding a user to the conference from a consultation
call,
• accepting a second call and adding the caller to the
conference.
Calling and adding another user
You intend to call another user and to add this person to
the conference.
Announce that a conference is to be set up.
The user is added to the conference.
If the new user does not answer:
Expanding the conference from a consultation call
You wish to make a consultation call during the conference.
CONSULT
--> OK Select and confirm. The conference is placed on hold.
p Call a user. Make the consultation call.
CONFERENCE
--> OK Select and confirm to add the user from the consulta-
TOGGLE
--> OK Toggle between the conference and the consultation
RETURN
--> OK Select and confirm to release the consultation call and
38
tion call to the conference.
or
call.
or
return to the conference.
Conducting calls – with multiple users
Step by Step
Accepting a second call and adding it to the
conference
If you receive a second call during the conference (the
second call function is activated), you can add this user
to the conference.
An alerting tone is audible.
Pickup
--> OK Select and confirm. You are connected to the second
caller. The conference is placed on hold.
CONFERENCE
--> OK Select and confirm to add the second caller to the con-
ference.
or
TOGGLE
--> OK Toggle between the conference and the second call.
or
RETURN
--> OK Select and confirm to release the second call and return
to the conference.
Transferring the conference
Any member can transfer the conference to a third party whom he has called by using the consultation or "expand conference" functions. The new user is not yet a
member of the conference. The conference cannot be
transferred to a second call.
You are taking part in a conference.
CONSULT
--> OK Select and confirm. The conference is placed on hold.
p Call a user.
or
EXPAND CONF.
OK Select and confirm.
p Call a user.
Announce that you are transferring the conference.
CONF. TRANSFER
--> OK Select and confirm.
You are disconnected from the conference.
t
Press the on-hook
key
.
39
Conducting calls – with multiple users
Step by Step
During the conference
You are taking part in a conference with 3 to 8 members
and you wish to know about the other members or to
disconnect a certain member or to disconnect the last
member added to the conference.
Viewing member information and disconnecting
members
VIEW MEMBERS?
--> OK Select and confirm.
Call No. Member 1
NEXT CONF PTY?
The display shows the phone number and possibly the
name of the conference member with the lowest member number.
NEXT CONF PTY?
OK Confirm to display the next member.
or
STOP VIEWING?
--> OK Select and confirm to end the display.
or
RELEASE PARTY?
--> OK Select and confirm to disconnect this member from the
conference. If there were only three members, the conference is now ended.
Disconnecting the last member added
You wish to disconnect the last member added to the
conference.
REM LAST PTY?
--> OK Select and confirm. The last member added is discon-
nected. If there were only three members, the conference is now ended.
40
Step by Step
Transferring a call
If the person you are conversing with wishes to be forwarded to one of your colleagues, you can transfer the
call.
Transferring the call with prior announcement:
CONSULT
START TRANSFER
--> OK Select and confirm.
OK Confirm.
p Enter the phone number of the required user.
Inform him or her that the waiting user wishes to be put
through.
t
Press the on-hook
with is now connected to the desired party.
Transferring the call without prior announcement:
p Enter the phone number of the required user.
t
Press the on-hook
If a connection is not set up between the other
two parties within 40 seconds, you will be recalled. You will be connected to the first party
again.
Conducting calls – with multiple users
key
. The person you were speaking
key
.
41
System-wide call parking
Step by Step
System-wide call parking
You can park up to 10 internal and/or external calls and
resume them at another telephone.
Calls cannot be parked if:
• All parking positions are busy.
• The parking position you have selected is busy.
• The user is the attendant console.
• The call is a consultation call.
• The call is part of a conference.
Parking and resuming a call
You can park a call to your handset in a free parking position and resume it at your own telephone or another
one. This function can also be performed at telephones
which do not have a display.
Parking
p You are on a call.
p Enter the system parking code (consult System Support
if you need help).
W
X
1
... Enter and note a parking position number (0... 9).
Y
9
The call is parked.
t
Press the on-hook
key
.
Resuming a parked call
a
Press the off-hook
p Enter the system parking code (consult System Support
if you need help).
W
X
1
... Enter the parking position number 0–9 that you have
42
Y
9
noted and continue your call.
key
.
Step by Step
TO WAIT. CALL
System-wide call parking
Parking is not possible
If all parking positions or the selected one are busy, or if
call parking is not available for some other reason, you
will receive both an acoustic and a visual message.
If the selected parking position is occupied, you will receive a display message and hear the busy tone.
OK Confirm and continue the call.
or
t
Press the on-hook
on hold.
key
. You receive a recall from the call
43
Making calls with cost billing
Step by Step
Making calls with cost billing
Calls made to external partners can be assigned to specific projects.
Prerequisite: Project numbers (from 1 to 5) have been
configured for certain projects, and you have an Account code (PKZ) for the project.
Making project calls
a
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu
p Enter a service code between 61 (for project number 1)
and 65 (for project number 5).
p Enter the PIN.
a
SERVICE
--> OK Select and confirm the service menu
or
a
Press the off-hook
key
key
twice.
twice.
PIN / COS?
--> OK Select and confirm.
PIN 1?
OK Confirm.
possibly
--> OK Select and confirm PIN2 to PIN5.
and
p Enter an external phone number.
Then make your phone call as usual Æ page 26.
The project assignment has a time limit. It is automatically deactivated if you have not used your
handset for a period of more than five minutes,
for instance.
44
Step by Step
Making calls with cost billing
Call duration display
The call duration display is configured by System Support. The display shows either the duration of the call or
the cost of the call. The display can be switched off.
The call duration is shown in the first line on the right
with format HH:MM:SS and 24-hour system. The display appears ten seconds after the call has begun.
The cost display feature must be applied for from the
network operator and configured by System Support.
45
If you do not get through...
Step by Step
Callback
If you do not get through...
Using the callback function
I f the telephone that you have called is busy or there is
no answer, you can request a callback. This also applies
to external calls via ISDN switching centres. This saves
your having to dial the number repeatedly.
You are then called back
• as soon as the other party terminates his or her call,
or
• as soon as the other party checks his or her mailbox
and responds to your callback requestÆ page 28.
Storing a callback request
Prerequisite: The internal called party is busy or there
is no answer.
OK Confirm. (If the other party has programmed call for-
warding, you will be called back from the call forward-
ing destination).
Answering a callback request
Prerequisite: A callback request has been saved.
The telephone rings.
a
Press the off-hook
46
key
once.
Step by Step
Viewing and deleting stored callback requests
Prerequisite: You have saved callback requests
a
Press the off-hook
CALLBACK
--> OK Select and confirm.
key
If you do not get through...
once.
MUELLER MOBIL
TH 06.0209:23
The oldest entry is displayed first.
--> Press soft key to display the menu selection.
Display the next entry
NEXT
--> OK Select and confirm to view the next entry.
Deleting an entry that is displayed:
DELETE
--> OK Select and confirm. You receive confirmation: "Callback
CANCEL
--> OK Select and confirm.
deleted".
Ending viewing:
Camp-on – making yourself noticed
Prerequisite: The internal party whom you have called
is busy. You need to contact this person urgently.
CAMP-ON
--> OK Select, confirm and wait briefly.
Your colleague hears the warning tone while a call is in
progress. The "Accept call" key flashes on his or her
telephone. If his or her telephone has a display, your
name and/or number will be indicated.
To camp on, you must have the appropriate class
of service.
Camp-on is not possible if the called party is protected by the camp-on security function.
47
If you do not get through...
Step by Step
Override – intruding on a conversation
Prerequisite: The party whom you have called is busy.
You need to contact this colleague urgently.
OVERRIDE
--> OK Select and confirm.
Both the colleague and the other party hear a warning
tone.
You can speak immediately.
To override, you must have the appropriate class
of service.
Override is not possible if the called party is protected by the Privacy function.
48
Step by Step
Telephone settings
Locking the telephone line to prevent
misuse
You can prevent unauthorised persons from using your
telephone (and the system directory) during your absence.
Prerequisite: You have been assigned a personal identification number (PI N) by System Support.
Locking the telephone line to prevent unauthorised
a
7
P
R
or
S
dialling:
key
twice.
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
M
N
O
Enter the service code.
6
Telephone settings
PIN / COS?
--> OK Select and confirm.
CHANGE COS
--> OK Select and confirm.
and
p Enter the PIN (code no.).
OK Press. If the PIN is correct, it will be confirmed with:
"carried out" on the display.
49
Telephone settings
Step by Step
a
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
M
N
O
P
R
S
Enter the service code.
7
6
key
twice.
or
Enabling the telephone again:
PIN / COS?
--> OK Select and confirm.
CHANGE COS
--> OK Select and confirm.
and
p Enter the PIN (code no.).
OK Press. If the PIN is correct, it will be confirmed with:
"carried out" on the display.
50
Step by Step
Setting reminders
You can arrange for HiPath 4000 to remind you of an
appointmentÆ page 30. For this to happen, you need
to save the times at which you wish to be reminded.
This is possible for a period of up to 24 hours in ad-
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
REMINDER
--> OK Select and confirm.
NEW REMINDER
and
SAVE
vance.
a
P
R
S
Enter the service code.
7
or
The display indicates whether any reminders are already saved.
key
twice.
OK First reminder: Confirm.
Further reminders: Select and confirm.
p Enter the time as 3 or 4 digits, e.g. 845 for 8.45 hours
or 1500 for 15.00 hours.
OK Confirm.
Setting reminders
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
REMINDER
--> OK Select and confirm. A saved reminder is displayed.
NEXT
--> OK Confirm if you have saved several reminders.
DELETE
--> OK Select and confirm.
Deleting a saved reminder:
a
P
R
S
Enter the service code.
7
or
and
t
Press the on-hook
key
key
twice.
.
51
Forwarding calls
Step by Step
Forwarding calls
Using call forwarding
You can program two types of call forwarding:
• Fixed call forwarding and
• Variable call forwarding
For fixed call forwarding, you programme a forwarding
destination that will remain valid until you change or delete it. You can activate and deactivate this forwarding
function.
For variable call forwarding, you can choose between
six different forwarding types:
• Variable forwarding (unconditional forwarding)
• Forwarding for internal
• Forwarding for external
• Forwarding on busy
• Forwarding after timeout
• Forwarding on busy/after timeout
Call forwarding is activated when a forwarding destination is programmed. When the variable forwarding function is deactivated, the forwarding destination is automatically deleted.
When forwarding is activated you can see the following
display in the idle menu:
Forwarding typeDisplay message
Fixed forwarding
Variable forwarding
Forwarding for internal/external
Forwarding on busyFWD-VAR-BUSY-BOTH on
Forwarding after timeoutFWD-VAR-RNA-BOTH on
Forwarding on busy/after
timeout
Fixed forwardingFWD-FIXED on
"Forwarding to
e.g. 222 Klaus Meier (own
number)"
FWD-VAR-ALL-BOTH on
FWD-VAR-BZ/NA-BTH on
For how to activate and deactivate call forwarding using
codes or when a call forwarding key is configured,
please see Æ page 59.
52
Step by Step
Fixed forwarding
If you have programmed a forwarding destination for
fixed forwarding, you can activate and deactivate the
forwarding facility in the service menu. The programmed forwarding destination remains valid until you
change or delete it.
Programming and activating a forwarding destina-
a
tion
key
twice.
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
Forwarding calls
DESTINATIONS
FORWARD
NEXT
ENTER DESTIN.:
--> OK Select and confirm.
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "fixed forwarding". If for-
warding has been programmed, the destination is displayed.
p Enter the phone number for the forwarding destination.
Any destination previously saved will be overwritten.
SAVE
a
SERVICE
--> OK Select and confirm the service menu.
DESTINATIONS
FORWARD
OK Confirm when the complete number has been entered.
Call forwarding to the programmed destination is active.
Activating and deactivating fixed forwarding
You can only activate and deactivate fixed forwarding if
a destination number has been programmed.
a
Press the off-hook
key
twice.
OK Confirm.
OK Confirm. The display shows "variable forwarding".
NEXT
OK Confirm.
53
Forwarding calls
Step by Step
Deactivating
FWD-FIXED off
87101 MUELLER
Deactivate
--> OK Select and confirm. Fixed forwarding is deactivated.
The display shows "fixed forwarding". If forwarding has
been programmed, the destination will be displayed regardless of whether forwarding is switched on or off.
or
Activating
FWD-FIXED off
87101 MUELLER
Activate
--> OK Select and confirm. Fixed forwarding is activated.
The display shows "fixed forwarding".
Deleting the destination for fixed forwarding
You can delete the destination for fixed forwarding.
a
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
DESTINATIONS
FORWARD
NEXT
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "Fixed forwarding" and the
key
twice.
forwarding destination.
FWD-FIXED off
87101 MUELLER
DELETE
--> OK Select and confirm. The forwarding destination is delet-
The display shows "Fixed forwarding" and the forward-
ing destination when forwarding is activated.
ed. If fixed forwarding was activated it is now switched
off.
54
Step by Step
H
Variable forwarding
For variable forwarding you can choose between six different call forwarding types:
• Variable forwarding (unconditional forwarding)
• Forwarding for internal
• Forwarding for external
• Forwarding on busy
• Forwarding after timeout
• Forwarding on busy/after timeout
The forwarding types are mutually exclusive except for
"forwarding for internal" and "forwarding for external".
You can program a forwarding destination for each of
the two exceptions and activate them both.
Example:
You have activated variable forwarding. If you now program and thus activate forwarding after timeout, variable forwarding will be automatically deactivated and its
forwarding destination will be deleted.
Selecting a variable forwarding type
Select Destinations and Forwarding in the service
a
menu.
key
twice.
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
Forwarding calls
DESTINATIONS
FORWARD
FWD-VAR-ALL-BOT
NEXT
--> OK Confirm to select the next forwarding type.
FWD-FIXED off
NEXT
--> OK Confirm to select the next forwarding type.
FWD-VAR-ALL-INT
OK Confirm.
OK Confirm.
"Variable forwarding" will be offered first.
Output on first line.
Output on first line.
Output on first line.
55
Forwarding calls
Step by Step
NEXT
--> OK Confirm to select the next variable forwarding type.
FWD-VAR-ALL-EXT
NEXT
--> OK Confirm to select the next variable forwarding type.
Output on first line.
or
--> To edit the current variable forwarding type, select the
required command.
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
DESTINATIONS
FORWARD
NEXT
NEXT
ENTER DESTIN.:
--> OK Select and confirm.
Programming a forwarding destination
a
key
twice.
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "fixed forwarding".
OK Confirm. The display shows "Forwarding for internal".
p Enter the phone number for the forwarding destination.
Any destination previously programmed will be overwritten.
SAVE
OK Confirm when the complete number has been entered.
To select a different forwarding type, proceed as described onÆ page 55.
If variable forwarding was previously programmed and
activated, it is deactivated and the forwarding destination is deleted ((for exception, see Æ page 55). Fixed
forwarding is deactivated.
56
Step by Step
Deleting a forwarding destination
A variable forwarding destination is automatically deleted when the forwarding type is deactivated.
Activating variable forwarding
Variable forwarding is automatically activated when the
forwarding destination is programmed.
Deactivating variable forwarding
You can deactivate all variable forwarding types in the
a
service menu.
key
twice.
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
Forwarding calls
DESTINATIONS
FORWARD
NEXT
NEXT
Deactivate
--> OK Select and confirm. Variable forwarding is deactivated
OK Confirm.
OK Confirm. The display shows "variable forwarding".
OK Confirm. The display shows "fixed forwarding".
OK Confirm. The display shows "Forwarding for internal".
and the forwarding destination is deleted.
To select a different variable forwarding type, proceed
as described on Æ page 55
Checking forwarding
To check up on the status of the forwarding types, proceed as described on Æ page 55. The forwarding destination is shown in the second line if this variable forwarding type is activated.
57
Forwarding calls
Step by Step
Activating and deactivating forwarding by
means of a switch
If a forwarding destination has been programmed for
fixed forwarding, you can use the switch to activate and
deactivate the forwarding facility. If variable forwarding
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
Feature settings
--> OK Select and confirm.
FORWARD
--> OK Select and confirm.
Activate
--> OK Confirm.
Deactivate
--> OK Confirm. This deletes any destination number pro-
is activated, it can only be deactivated with the switch.
a
or
grammed for variable forwarding.
key
twice.
Automatic call forwarding
Forwarding of internal and external calls in the system
can be configured and activated for your line by System
Support. Calls can be rerouted:
• unconditionally
• when the line is busy
• when the call is not answered
Unconditional call forwarding should only be used if the
line is for outgoing calls only (for example, on an elevator).
I f you have set up fixed or variable call forwarding, and
if the manually programmed forwarding destinations
are not obtainable (for example, because they are busy),
then calls are automatically forwarded to the system
forwarding destinations.
58
Step by Step
Forwarding calls
Call forwarding with codes
You can use codes to set up the following forwarding
types:
Forwarding typeCode
(example)
Program and activate fixed forwarding*51
Activate fixed forwarding*41
Delete (and deactivate) fixed forwarding#51
Deactivate fixed forwarding#41
Program and activate unconditional variable
forwarding
Program and activate variable forwarding
for internal calls
Program and activate variable forwarding
for external calls
Program and activate variable forwarding
on busy
Program and activate variable forwarding
after timeout
Program and activate variable forwarding
on busy / after timeout
Deactivate variable and fixed forwarding#41
Deactivate variable forwarding for internal
calls
Deactivate variable forwarding for external
calls
Activate system call forwarding *90
Deactivate system call forwarding #90
*42
*44
*43
*45
*46
*47
#44
#43
The display messages for activating and deactivating
call forwarding can be found on Æ page 52.
59
Forwarding calls
Step by Step
a
Press the off-hook
Programming and activating call forwarding
a
menu.
key
twice and select the service
p Enter the code, e.g. *51 (ask your System Support). You
will hear the dialling tone.
p Enter the destination phone number.
#
³
Enter the termination character. You will hear a confirmation beep and call forwarding is activated.
t
Press the on-hook
a
Press the off-hook
Activating fixed forwarding
a
menu.
key
.
key
twice and select the service
p Enter the code, e.g. *41 (ask your System Support). You
will hear a confirmation beep.
t
Press the on-hook
a
Press the off-hook
Deactivating call forwarding
a
menu.
key
.
key
twice and select the service
p Enter the code, e.g. #41 (ask your System Support). You
will hear a confirmation beep.
t
Press the on-hook
a
Press the off-hook
Cancelling fixed forwarding
a
menu.
key
.
key
twice and select the service
p Enter the code, e.g. #51 (ask your System Support). You
will hear a confirmation beep and call forwarding is cancelled.
t
Press the on-hook
60
key
.
Step by Step
Forwarding calls
Delayed call forwarding
This is configured for the entire system by System Support.
Prerequisite: The second call function must be activated Æ page 27.
If "Forwarding on busy / after timeout" or "Forwarding after timeout" is activated on your handset Æ page 55
and a second call comes in, you will automatically hear
the camp-on tone and see the details of the caller on
the display. This gives you the chance to accept this call
before it is forwarded (you may be urgently awaiting this
call, for instance).
The caller hears the ringing tone and is not forwarded to
another extension until after a certain timeout.
61
Forwarding calls
Step by Step
Forwarding calls for a different terminal
You can save, activate, check and deactivate call forwarding for another telephone, fax machine or PC from
your own mobile telephone. To do so, you need to know
the PIN for this terminal or you must have the "Call forwarding for remote terminal" class of service. Your System Support can help you in both cases.
Storing a destination for another telephone/
activating call forwarding
a
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
key
twice.
DESTINATIONS
FORWARD NUM-
--> OK Select and confirm.
BER
VARY FORWARD
OK Confirm.
OK Confirm.
p Enter the number of the other telephone.
FINISHED?
OK Confirm.
p Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
FINISHED?
OK Confirm.
p Enter the destination phone number.
SAVE
OK Confirm.
Call forwarding is activated immediately.
62
Step by Step
Checking/deactivating call forwarding for
another telephone
a
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
Feature settings
--> OK Select and confirm.
FORWARD NUM-
--> OK Select and confirm.
BER
key
twice.
Forwarding calls
VARY FORWARD
OK Confirm.
p Enter the number of the other telephone.
FINISHED?
OK Confirm.
p Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
FINISHED?
Deactivate
INTERROGATE?
--> OK Select and confirm.
OK Confirm.
Deactivating:
OK Confirm.
or Checking:
Example of display:
3428----------->8968
This means: calls for station 3428 are redirected
to station 8968.
Changing call forwarding for a different terminal
Proceed in the same way as for saving/activating:
Æ page 62.
63
Using a different telephone in the same way as your own
Step by Step
Using a different telephone in the
same way as your own
You can log on to another telephone belonging to the
HiPath 4000 system via a personal identification number (PIN) (this includes telephones of networked
HiPath 4000 systems, for example, at other branches of
your company). At the other telephone you can then:
• make calls and assign the charges to cost centres,
• make calls and assign the charges to specific
projects,
• retrieve messages from your mailbox,
• set appointments.
Using an internal PIN, you can have your calls diverted
to a telephone in the office or department where you
will be for a temporary period (call forwarding - "follow
me").
Logging on to a different telephone
Identifying yourself with a System-PIN and
dialling
Prerequisite: You have been assigned a PIN by System
Support. You require an internal PIN for calls within your
own HiPath 4000 system, while for calls involving other
HiPath 4000 systems in the integrated network you re-
a
Press the off-hook
SERVICE
--> OK Select and confirm the service menu.
M
N
O
Enter the service code
6
PIN / COS?
--> OK Select and confirm.
PIN 1?
--> OK Select and confirm.
64
quire a network-wide PIN.
a
key
twice.
1
(61 for PIN 1, 62 for PIN 5 2 etc.).
or
If you have several PINs and wish to use another one,
select the other PIN.
You are prompted to enter the PIN by the message "Enter station no." or "Enter ID" on the display.
Using a different telephone in the same way as your own
Step by Step
Entering the PIN for your own HiPath 4000-system:
p Enter the internal PIN.
or Entering the PIN for your own and another
HiPath 4000-system within the integrated network:
p Enter the 2-digit node code for your own HiPath 4000
system (consult System Support).
#
³
p Enter your own number and press the hash key.
#
³
p Enter the network-wide PIN and press the hash key.
Dialing after (successful) identification:
You will hear the dialling tone. The following appears on
the display:
"Please dial".
p Enter a phone number.
Call forwarding - follow me after successful identification
VARY FORWARD
--> OK Select and confirm.
SAVE
OK Confirm. Call forwarding is activated immediately.
65
Push-to-Talk (optiPoint W1 professional only)
Step by Step
Push-to-Talk
(optiPoint W1 professional only)
This feature allows optiPoint W1 professional Telephones to operate in a Push-to-Talk (PTT) group broadcast mode in addition to the standard telephone operation.
The optiPoint W1 professional supports 8 multicast
channels with the current channel saved in memory on
the phone.
Initiating a call
Prerequisite: Select a channel and enable the feature in
the Function menu Æ page 25.
PTT
Press button and hold down.
Wait 2 seconds to activate the channel.
All optiPoint W1 professional that are monitoring
that channel will hear the transmission.
While in PTT mode, it is not possible to use the
keypad for any other function.
w The "start transmit" sound will be played.
s Hold the telephone two inches from your mouth and
talk into the microphone.
If you inadvertently press any other button or key
on the optiPoint W1 professional while transmitting a call, the call will be terminated.
PTT
Release button.
w The "end transmit" sound will be played.
66
Step by Step
Push-to-Talk (optiPoint W1 professional only)
Subsequent transmissions
PTT
Press and hold down button on any
optiPoint W1 professional using the same channel.
Since all phones on that channel are already in the
receive state, there is no two-second delay.
w The "start transmit" sound is played immediately.
s Talk into the microphone.
Receiving transmissions
w The phone plays the "receiving alert" sound and enters
the receive state.
The phone will ignore the PTT button while in the
receive state.
The screen shows the current active channel, the caller
ID information of the current transmitter, and an indication that the phone is receiving a broadcast transmission. The caller ID is protocol specific. In most cases it
is simply the extension number programmed in the
phone from the on-hook user menu.
Change PTT volume
Set the volume for the active call.
A separate volume is maintained for PTT calls
with the current volume selection retained in
memory.
Muting a PTT call
Mute only affects the current call and the phone will
play subsequent PTT calls.
Mute Press soft key.
Mute Two-Way Radio?
Confirm.
The prompt disappears after 3 seconds if the user
doesn't confirm.
The Mute soft key turns into an Unmute soft key while
in the mute state and can be used to unmute the PTT
call (the confirmation prompt is displayed first).When
the next PTT call period starts the audio is automatically
unmuted.
67
Push-to-Talk (optiPoint W1 professional only)
Step by Step
Terminate incoming broadcasts
Terminate Press soft key.
Yes Confirm.
Push-to-Talk audio is immediately stopped and the
phone exits the PTT session. No other Wireless Telephone is affected. Only the current call is terminated for
this handset. When the next PTT call period starts, the
Wireless Telephone is again in the receive state. You
may rejoin a still-active session by initiating a PTT call.
End transmissions
After a transmission the optiPoint W1 professional enters the waiting state where it monitors the channel for
up to 10 seconds.
w If no transmission occurs during the countdown period,
the optiPoint W1 professional plays the "end call" sound
and reverts to the idle state.
Users should disable the PTT feature Æ page 25
if it is desired to not receive any further PTT calls.
PBX call during a PTT call
A telephone call may be answered while in a PTT call
session. To announce an incoming call, the Wireless
Telephone will ring with a low-volume ring and display
the system message.
PTT dialogue is interrupted when you answer a PBX
call. When the PBX call is ended, PTT dialogue resumes
if in an active call.
68
Step by Step
Push-to-Talk (optiPoint W1 professional only)
Incoming a PBX call during a PTT call
If the user does not answer the telephone call, the PTT
display will be shown after the ring has stopped.
a
Press the off-hook
key
once.
s Make the call. The PTT call session is interrupted.
t
Press the on-hook
If an already active PTT call has not ended, the PTT audio starts playing again.
key to end the call
.
Making a PBX call during a PTT call
This causes the two-way radio to be pre-empted as described above.
a
Press the off-hook
p Dial the number.
key
once.
69
Documentation
Documentation
These operating instructions can be found in PDF format at the following
URL:
http://www.siemens.com/hipath
and on CD ROM (ask your service personnel) in PDF format.
To view or print the operating instructions in PDF format, you need a computer on which the free Adobe Acrobat Reader program is installed.
70
Tips
Tips
Cleaning the telephone
• Clean the device with a damp or antistatic cloth; never use a dry cloth.
• If the device is very dirty, clean it with a diluted neutral cleaner such as
a dish detergent. Afterwards remove all traces of the cleaner with a
damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.
Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring when a call comes in:
Check whether the "do not disturb" function is activated Æ page 31. If so,
deactivate it.
You cannot dial a phone number:
Check whether your telephone is locked Æ page 49.
If so, unlock the telephone.
To correct any other problems:
First contact the relevant service personnel. If they are unable to correct the
problem, contact Customer Service.
71
Tips
Step by Step
Reacting to error messages on the
display
Time exceeded
Please try later
Currently not accessible
Possible cause:
Maximum input time was exceeded.
Handset was not replaced.
Possible remedy:
Make entries more quickly, avoid long pauses between
keystrokes.
Possible cause:
The system is overloaded, no line is free, queue is full.
Possible remedy:
Wait and try again later.
Possible cause:
a) Function is currently not available
b) No connection under the phone number dialled
Possible remedy:
a) Wait and try again laterb) Enter the number correctly or call the attendant console.
Not possible
Incorrect input
or
Possible cause:
Speed-dial number not available, appointment entered
incorrectly, entry blocked or not allowed, prerequisite
not fulfilled (for example, if there is no second partner
or
Nothing stored
for toggling), number dialled was incomplete.
Possible remedy:
Correct your input, select a permitted option, enter the
phone number in full
72
Step by Step
Tips
Not authorized
Not allowed
or b) Blocked function was called
Possible cause:
b) Incorrect PIN was entered
Possible remedy:
a) Apply to the relevant service personnel
for the COS for the blocked function
b) Enter the correct PIN
Not available
Possible cause:
Phone number was not fully entered, the star or hash
key was not pressed.
Possible remedy:
Enter the phone number correctly or as prescribed
Do not disturb
Possible cause:
Data transfer active
Possible remedy:
Wait and try again later.
No Service
Possible cause:
You may be outside of the covered area.
Possible remedy:
Walk back into the coverage area. The in-service tone indicates service is re-established. If functionality does
not return, note the error message and contact your
system administrator.
3 chirps (audio) Possible cause:
Probably because the AP has no bandwidth available.
Possible remedy:
None. This is only a warning, the call will handoff to the
best AP once it becomes available.
73
Tips
Step by Step
Possible cause:
The battery icon displays and a soft beep will be heard
while the Wireless Telephone is in use whenever the
Battery Pack charge is low. User has 15-30 minutes of
Battery Pack life left.
Possible remedy:
Charge the Battery Pack.
Battery low
Battery Failure
DHCP Error 1
Possible cause:
This message will display and an alarm will sound while
the Wireless Telephone is idle whenever the Battery
Pack is critically low. The Wireless Telephone cannot be
used until the Battery Pack is charged.
Possible remedy:
Charge the Battery Pack.
Possible cause:
The Battery Pack is not functioning.
Possible remedy:
Replace the Battery Pack with a new or confirmed Battery pack. Any non-Siemens Battery Packs will not work.
Possible cause:
The Wireless Telephone cannot locate a DHCP server.
Possible remedy:
It will try every 4 seconds until a server is located.
DHCP Error 2
Possible cause:
The Wireless Telephone has not received a response
from the server for a request for an IP address.
Possible remedy:
It will retry until a server is found.
74
Step by Step
Tips
DHCP Error 3
DHCP Error 4
Erase Failed
Possible cause:
The server refuses to lease the Wireless Telephone an
IP address.
Possible remedy:
It will keep trying.
Possible cause:
The server offered the Wireless Telephone a lease that
is too short. The minimum lease time is 10 minutes but
Siemens engineers recommend at least one hour minimum lease time. The Wireless Telephone will stop trying.
Possible remedy:
Reconfigure the server and power cycle the Wireless
Telephone.
Possible cause:
Download process failed to erase the memory in the
Wireless Telephone.
Possible remedy:
Operation will retry but may eventually report the
error "int.
error: 0F". Power cycle the phone.
Internal Err. # #
Possible cause:
The Wireless Telephone has detected a fault from
which it cannot recover.
OE = Error while writing the Flash (return Wireless Telephone to factory)
OF = No functional code (contact SpectraLink Technical
Support) .
Possible remedy:
Record the error code so it can be reported. Turn the
Wireless Telephone off then on again. If error persists,
try registering a different Wireless Telephone to this
telephone port. If error still persists, contact Siemens
Technical Support and report the error
75
Tips
Step by Step
Network Busy
No Gateway Found
Possible cause:
All APs are full or busy.
Possible remedy:
Try the call again later.
Possible cause:
Wireless Telephone not registered on the Gateway.
Possible remedy:
Verify that the Gateway is properly configured.
or Possible cause:
The Gateway is not working.
Possible remedy:
Verify that the Gateway is powered on. If so, follow
standard Gateway troubleshooting procedures.
or Possible cause:
No LAN connection at the AP or Gateway.
Possible remedy:
Verify Gateway connection to LAN and all APs.
No IP Address
Possible cause:
Invalid IP
Possible remedy:
Check the IP address of the Wireless Telephone and reconfigure if required.
76
Step by Step
Tips
No Net Access
No Net Found
Possible cause:
Cannot authenticate/associate with AP.
Possible remedy:
Verify the AP configuration. Verify that all the WEP settings in the Wireless Telephone match those in the APs.
Possible cause:
No radio link.
Possible remedy:
Verify that the AP is turned on.
or Possible cause:
No ESSID – Auto-learn not supported (or) Incorrect ESSID
Possible remedy:
Verify the ESSID of the wireless LAN and enter or Autolearn it again if required. See Wireless Telephone Configuration section.
or Possible cause:
AP does not support appropriate data rates.
Possible remedy:
Check the AP configuration against Configuration Note
for AP.
or Possible cause:
Out of range.
Possible remedy:
Try getting closer to an AP. Check to see if other Wireless Telephones are working within the same range of
an AP. If so, check the ESSID of this Wireless Telephone.
or Possible cause:
Incorrect WEP settings.
Possible remedy:
Verify that all the WEP settings in the Wireless Telephone match those in the APs.
77
Tips
Step by Step
No Reg Domain
No PBX
Server Busy
Possible cause:
Regulatory Domain not set.
Possible remedy:
Configure the Regulatory Domain of the Wireless Telephone.
Possible cause:
No communication with host telephone system.
Possible remedy:
Displays before the system has synchronized ports with
the host telephone system. Should disappear when the
ports are correctly wired and programmed. Make sure
the proper PBX switch has been selected within the
Gateway.
Possible cause:
Wireless Telephone is attempting to download from a
Download Master that is busy downloading other handsets and refusing additional downloads.
Possible remedy:
None, the Wireless Telephone will automatically retry
the download every few seconds.
System Locked
Possible cause:
System is locked.
Possible remedy:
Try the call again, system has been locked for maintenance.
System Busy
Possible cause:
System is busy or out of resources.
Possible remedy:
All call paths are in use, try the call again in a few minutes.
78
Step by Step
Tips
TFTP ERROR(x):yy
Updating Code
Possible cause:
A failure has occurred during a TFTP software download. (x) = The file number which was being downloaded; yy is an error code describing the particular failure.
Possible error codes are:
01 = TFTP server did not find the requested file.
02 = Access violation (reported from TFTP server).
07 = TFTP server reported "No such user" error.
81 = File put into memory did not CRC.
FF = Timeout error. TFTP server did not respond within
a specified period of time.
Possible remedy:
Error code 01, 02 or 07: check the TFTP server configuration.
Error code 81: the Wireless Telephone will attempt to
download the file again.
For other messages, power off the Wireless Telephone,
then turn it on again to retry the download. If the error
repeats, note it and contact SiemensTechnical Suppor.
Possible cause:
Wireless Telephone is downloading new software into
memory. The number icons at the bottom of the display
indicate which file number is currently being downloaded. This message also displays a progress bar. When
the progress bar fills the display line the update operation is complete on that file.
Waiting
Possible remedy:
None. When the progress bar fills the display line the
update operation is complete on that file. Do not turn
the Wireless Telephone off during this operation.
Possible cause:
Wireless Telephone has attempted some operation
several times and failed, and is now waiting for a period
of time before attempting that operation again.
Possible remedy:
None. The Wireless Telephone is waiting for a specified
period of time before attempting that operation again.
79
Tips
EU-guidelines
89/336/EC "Electromagnetic Compatibility"
73/23/EC "Electrical apparatus for use within
specific voltage parameters"
Declaration of conformity
Your handset is supplied for use within a specific country, which is displayed on the underside of the device. Country-specific features must be
observed.
The device complies with the basic requirements of the R&TTE Directive
and therefore displays the CE symbol.
Extract from original declaration
"We, Siemens AG, declare, that the above mentioned product is manufactured according to our Full Quality Assurance System certified by CETECOM ICT Services GmbH with the registation number "Q810820M" in
compliance with ANNEX V of the R&TTE-Directive 99/05/EC. The
presumption of conformity with the essential requirements regarding
Council Directive 99/05/EC is ensured."
Senior Approvals Manager
The Declaration of Conformity (DoC) has been signed. In case of need, a
copy of the original DoC can be made available via the company hotline.
Your contact in the event of problems
Please contact the relevant service personnel in the event of problems
lasting longer than five minutes.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use
do not always apply as described or which may change as a result of
further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.