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FlexWash™
User manual
WV16M9945K*
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Contents
Safety information
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What you need to know about the safety instructions |
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Important safety symbols |
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Contents |
Important safety precautions |
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Installation cautions |
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Critical usage warnings |
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Usage cautions |
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Critical cleaning warnings |
Installation
Unpacking your washer
What’s included
Installation requirements
Step-by-step installation
Environment
Before you start
Initial settings
Laundry guidelines
Guide to cleaning agents
Operations
Upper washer
Lower washer
Simple steps to start
Samsung Smart Home
Special features
Maintenance
General considerations
Upper washer
Lower washer
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Troubleshooting
Checkpoints Samsung Smart Home Information codes
Specifications
Fabric care chart Protecting the environment Specification sheet
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Contents
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information Safety
Safety information
Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution, and care when installing, maintaining and operating your washer.
Because the following operating instructions cover various models, the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service center or find help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
CAUTION
To reduce the risk of fire or explosion, follow these basic precautions.
NOTE
Indicates that a risk of personal injury or material damage exists.
Read the instructions
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These warning signs are here to prevent injury to yourself and others. Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.
Important safety precautions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:
1.This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
2.For use in Europe: This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
3.Children should be supervised to ensure that they do not play with the appliance.
information Safety
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Safety information
information Safety
4.If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
5.The new hose-sets supplied with the appliance are to be used and old hose-sets should not be reused.
6.For appliances with ventilation openings in the base, a carpet must not obstruct the openings.
7.For use in Europe: Children of less than 3 years should be kept away unless continuously supervised.
8.CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility..
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Critical installation warnings
The installation of this appliance must be performed by a qualified technician or service company.
•Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specifications. Use the socket for this appliance only, and do not use an extension cord.
•Sharing a wall socket with other appliances, using a power strip, or extending the power cord may result in electric shock or fire.
•Ensure that the voltage, frequency, and current supplied to the washer matches those listed in the product specifications. Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket firmly.
Have this appliance installed by a qualified technician or service company.
•Failing to do so may result in electric shock, fire, an explosion, problems with the product, or injury.
Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.
•Unplug the power plug and clean it with a dry cloth.
•Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
•If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
•If a child places a plastic bag over his or her head, he or she can suffocate.
If the appliance, power plug, or power cord is damaged, contact your nearest Samsung service center for service.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
•This may result in electric shock, fire, an explosion, or problems with the product.
•Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket is in accord with local and national regulations.
information Safety
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Safety information
information Safety
Do not install this appliance near a heater or any flammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
•Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
•This may result in electric shock or fire.
Do not use an electric transformer to power the washer.
•This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
•This may result in electric shock or fire.
Do not pull or bend the power cord excessively.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.
•This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
•Unplug the power plug by pulling the plug.
•Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
•Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product.
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Critical usage warnings
WARNING
If the appliance is flooded, turn off the water and power supplies immediately and contact your nearest Samsung service center.
•Do not touch the power plug with wet hands.
•Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest Samsung service center.
•Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate the room immediately without touching the power plug. Do not touch the appliance or power cord.
•Do not use a ventilating fan. Do not turn on a light.
•A spark may result in an explosion or fire.
Do not let children play in or on the washer. In addition, when disposing of the appliance, remove the washer door lever.
•Children can suffocate to death if trapped inside the product.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other flammable or explosive substances in the washer.
•This may result in electric shock, fire, or an explosion.
Do not open the washer door by force while it is operating (high-temperature washing/ drying/spinning).
•Water flowing out of the washer may result in burns or cause the floor to be slippery.
This may result in injury.
•Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washer while an operation is in progress.
•This may result in injury.
Do not touch the power plug with wet hands.
•This may result in electric shock.
Do not operate the appliance with wet hands.
•This may result in electric shock.
information Safety
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Safety information
information Safety
Do not turn the appliance off by unplugging the power plug while an operation is in progress.
•Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire.
Do not let children or the infirm use this washer without proper supervision. Do not let children climb in or onto the appliance.
•This may result in electric shock, burns, or injury.
Do not insert your hand or a metal object under the washer while it is operating.
•This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out of the outlet.
•Damage to the power cord may cause a short-circuit, fire, and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
•Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
•If the appliance needs to be repaired or reinstalled, contact your nearest Samsung service center.
•Failure to do so may result in electric shock, fire, problems with the product, or injury.
If the water supply hose comes loose from the faucet and floods the appliance, unplug the power plug.
•Failure to do so may result in electric shock or fire.
Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm.
•Failure to do so may result in electric shock or fire.
If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung service center.
•This may result in electric shock or fire.
Do not let children (or pets) play in or on your washer. The washer door does not open easily from the inside and children may be seriously injured if trapped inside.
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Usage cautions
CAUTION
If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washer using a damp, soft cloth.
•Failure to do so may result in discoloration, deformation, damage, or rust.
The front glass (or lid) may be broken by a strong impact. Take care when using the washer.
•If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the faucet slowly.
Open the faucet slowly after a long period of non-use.
•The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
•If the washer is used when it is flooded because of a draining problem, it may result in electric shock or fire.
Insert the laundry into the washer completely so that the laundry does not get caught in the door.
•If laundry gets caught in the door, it may result in damage to the laundry or the washer, or result in a water leak.
Turn the water supply off when the washer is not being used.
•Ensure that the water supply hose connectors are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.).
•If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak.
Open the faucet and check if the water supply hose connectors are firmly tightened and that there are no water leaks before using the product.
•If the connectors on the water supply hoses are loose, it may result in a water leak.
information Safety
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Safety information
information Safety
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualifies as product misuse. If the product is used for business purposes, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
•This may result in electric shock, fire, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
•As well as being harmful to humans, this may result in electric shock, fire, or problems with the product.
Do not place objects that generate electromagnetic fields near the washer.
•This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
•This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items.
For waterproof fabrics, only use the WATERPROOF cycle. Do not use other cycles for waterproof fabrics (WATERPROOF cycle-featured models only).
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc.
•Do not wash thick or hard mats even if the washer mark is on the care label. This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal vibrations.
•Do not wash throw rugs or doormats with rubber backing in the washer. The rubber backing may come off and stick to inside the drum, and this may result in a malfunction such as a drainage error.
Do not operate the washer when the detergent drawer is removed.
•This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
•This may result in burns.
Do not insert your hand into the detergent drawer.
•This may result in injury as your hand may be caught by the detergent input device.
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•Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer.
•This may result in damage to the washer, or injury and death in the case of pets due to abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
•This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops or massage clinics.
•This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins or hair pins in the drum for long periods of time. Do not leave bleach in the drum for long periods of time.
•Doing either may cause the drum to rust.
•If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent in the washer and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent.
•This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil.
Do not use water from water cooling/heating devices.
•This may result in problems with the washer.
Do not use natural hand-washing soap in the washer.
•If it hardens and accumulates inside the washer, it may result in problems with the product, discoloration, rust, or bad odors.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
•Failure to do so may result in injury due to abnormal vibrations.
•Place smaller items, such as lace socks and lingerie in the washing net.
Do not use hardened detergent.
•If it accumulates inside the washer, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
•Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the washer.
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Safety information
information Safety
Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer.
Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature, and additional functions.
•Failure to do this may result in discoloration or fabric damage.
Take care that children’s fingers are not caught in the door when you close it.
•Failure to do so may result in injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner, or alcohol to clean the appliance.
•This may result in discoloration, deformation, damage, electric shock, or fire.
Before cleaning the washer or performing maintenance, unplug it from the wall socket.
•Failure to do so may result in electric shock or fire.
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Installation
Follow these instructions carefully to ensure proper installation of the washer and to prevent accidents when doing laundry.
WARNING
Control board, heat sink, motor, inlet valve, and pump are intentionally not grounded and may present a risk of electric shock only during servicing.
Unpacking your washer
Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown below. If your washer was damaged during shipping, or you do not
have all of the items, contact a local Samsung service center. To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit.
WARNING
Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene, etc.) well out of children’s reach.
CAUTION
When unpacking the washer, a 2 person collaboration is needed. To remove the cushion bottom of the packing materials, do not tip the washer over on its front. When you lay the washer down to remove the carton base, protect the sides of the washer and lay it down carefully. Never lay your washer on its back or front.
CAUTION
Do not yank out or remove the sealing of the inner door. This may cause a leak during the washing process.
Installation
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Installation
What’s included
Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer.
Installation
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Lower detergent |
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Tub |
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Front door |
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compartment |
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Drum |
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Filter cover |
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Add Door |
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Top door |
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Protective cover (inner) |
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Lint filter |
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Upper detergent |
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Main panel |
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Power plug |
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compartment |
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Pipe connector |
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Levelling legs |
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Pump filter |
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(Upper drain hose & |
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lower drain hose) |
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Emergency drain tube |
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Accessories (supplied)
Bolt caps |
Hose guide (x2) |
Tie straps |
Aqua Pebble |
Installation
Water hoses (sold |
Spanner |
separately) |
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* When not using the pedestal, use the rubber cups for soft floors or surfaces.
Accessories (not supplied)
You must purchase these items at a local service center.
Anti-slip pads (sold separately) |
Pedestal (flex system only) |
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•The number (7 to 9) of bolt caps provided depends on the model.
•The appearance of the washer and provided accessories may differ by model.
•To purchase an accessory or lost part, contact a local Samsung service center or your retailer.
•If you lose the Aqua Pebble, you can purchase it at a local service center.
CAUTION
•Do not reuse old water hoses, which may leak or burst, causing flooding and/or property damage.
•Make sure rubber washers are inserted in each coupling of both water hoses.
•Make sure to use the dedicated pedestal to the flex system, “WE272N”. Not using the dedicated pedestal may cause safety concerns.
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Installation
Installation
Installation requirements
Electrical supply and grounding
•AC 220-240 V / 50 Hz fuse or circuit breaker is required.
•Use an individual branch circuit specific to the washing machine.
To ensure proper grounding, the washing machine comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet.
Check with a qualified electrician or service person if you are not sure about the grounding.
Do not modify the provided plug. If it does not fit the outlet, call a qualified electrician to install a proper outlet.
WARNING
•Do NOT use an extension cord.
•Use only the power cord that comes with the washing machine.
•Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.
•Improperly connected grounding conductors may cause electric shock.
Water supply
A proper water pressure for this washing machine is between 50 kPa and 800 kPa. Water pressure less than 50 kPa may cause the water valve not to close completely. Or, it may take longer to fill
the drum, causing the washing machine to turn off. Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet hoses reach the washing machine.
To reduce the risk of leaks:
•Make sure water taps are easily accessible.
•Turn off the taps when the washing machine is not in use.
•Check for any leaks at the water inlet hose fittings on a regular basis.
CAUTION
Before using the washing machine for the first time, check all connections at the water valve and taps for any leaks.
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Drain
Samsung recommends a standpipe 46 cm high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
Flooring
For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle.
CAUTION
Do NOT install the washer on a platform or a poorly supported structure.
Water temperature
Do not install the washer in areas where |
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water may freeze as the washer always |
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retains some water in its water valves, |
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pumps, and/or hoses. Frozen water left in |
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the connection parts may cause damage to |
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belts, the pump, and other components of |
Installation |
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the washer. |
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Installation
Installation
Alcove or closet installation
Minimum clearance for stable operation:
Sides |
25 mm |
Rear |
152 mm |
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Top |
533 mm |
Front |
51 mm |
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If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have at least a 465 cm² unobstructed air opening. Your washer alone does not require a specific air opening.
Side by side installation
A
A |
1550 mm |
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Step-by-step installation
STEP 1 Select a location
Location requirements:
•A solid, level surface without carpeting or flooring that may obstruct ventilation
•No direct sunlight
•Adequate room for ventilation and wiring
•Ambient temperature always higher than the freezing point (32 ˚F/0 ˚C)
•Away from heat sources
STEP 2 Remove the shipping bolts
WARNING
•Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach.
•To ensure proper installation, all 7 shipping bolts must be removed.
Unpack the product package and remove all shipping bolts (x7).
1. Loosen all shipping bolts on the rear of the machine using the wrench.
NOTE
An adjustable wrench or 10 mm openend wrench is required for removing the shipping bolts.
2. Fill the holes with the supplied plastic bolt caps. Keep the shipping bolts for future use.
Installation
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Installation
Installation
STEP 3 Adjust the levelling legs
1. Gently slide the washer into position. Excessive force may damage the levelling legs.
2. Level the washer by manually adjusting the levelling legs.
3. When levelling is complete, tighten the nuts using the wrench.
NOTE
An adjustable wrench or 17 mm openend wrench is required to loosen or tighten the leveling legs.
STEP 4 Connect the water hoses
The provided hose adaptor may differ with the model. This step guides you through connecting the connector-type adaptor. If you are provided with the screw-type adaptor, go to 7.
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Connect the water hose to the water tap. |
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1. Remove the adaptor (A) from the water |
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hose (B). |
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B |
2. Use a Phillips screwdriver to loosen four screws on the adaptor.
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C |
C |
D |
3.Hold the adaptor and turn part (C) in the arrow direction to loosen it by
5 mm (*).
4.Insert the adaptor into the water tap, and tighten the screws while lifting up the adaptor.
5.Turn part (C) in the arrow direction to tighten it.
6.While holding down part (D), connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound.
7.If you are using a screw type of water tap, use the provided screw-type adaptor to connect to the water tap as shown.
Installation
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Installation
Installation
8. Connect the other end of the water hose to the inlet valve on the back of the washing machine. Turn the hose clockwise to tighten.
9. Open the water tap and check if there are any leaks around the connection areas. If there are water leaks, repeat the steps above.
WARNING
If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a high-pressure hose.
NOTE
•After connecting the water hose to the adaptor, check if it is connected properly by pulling the water hose downwards.
•Use a popular type of water taps. If the tap is square-shaped or too big, remove the spacer ring before inserting the tap into the adaptor.
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