E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at
www.samsung.com/register
Model______________ Serial No.______________
Contents
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using Voice Interaction
3 Running Voice Interaction
5 Read Before Using Voice Interaction
Updating the TV’s Software
6 Updating the TV’s software to the latest version
6 Updating the TV automatically
Getting Support
7Getting support through Remote Management
8Finding the contact information for service
8 Requesting service
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the Internet
11 Connecting to your Internet network
Connecting to a Network via a Mobile Dongle
Troubleshooting Internet Connectivity Issues
15Troubleshooting wired Internet connectivity issues
16Troubleshooting wireless Internet connectivity issues
Connecting Video Devices
17Connecting with an HDMI cable
18Connecting with a component cable (Only for models with COMPONENT IN / AV IN)
19Connecting with a composite cable (Only for models with COMPONENT IN / AV IN)
Audio Input and Output Connections
20 Connecting with an HDMI (ARC) cable
20Connecting with a digital audio (optical) cable
20Connecting through a wireless network
21Connecting Bluetooth Devices
Connecting a Computer
21 Connectingthroughthe HDMI port ― Screen Sharing (HDMI)
Connecting a Mobile Device
22Viewing the screen of a mobile device on your TV (Screen Sharing)
23Sharing content through the Smart View app
23 Managing a Mobile Device
Switching between external devices connected to the TV
23Changing the input signal
24Editing the name and icon of an external device
25Using additional functions
Connection Notes
25Connection notes for HDMI
26Connection notes for audio devices
27Connection notes for computers
27 Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote
About the Samsung Smart Remote (THE FRAME)
Connecting to the Samsung Smart Remote
Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote
Using Anynet+ (HDMI-CEC)
33Connecting an external device through Anynet+ and using their menus
Controlling the TV with a Keyboard
34 Connecting a USB keyboard
TV Viewing
34 Connecting a Bluetooth keyboard |
Viewing Digital Broadcast Information at a Glance |
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Using the keyboard |
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Using the guide |
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Entering Text using the On-Screen QWERTY Keyboard |
Recording Programmes |
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Using additional functions |
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Recording programmes |
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36 Entering Text using the remote control's microphone and the |
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Managing the schedule recording list |
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on-screen QWERTY keyboard |
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Viewing recorded programmes |
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Smart Features |
Setting Up a Schedule Viewing |
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Setting up a schedule viewing for a channel |
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Editing a schedule viewing |
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Smart Hub |
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Setting the Schedule Viewing Time |
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38 Displaying the Home Screen |
Using Timeshift |
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40 Launching Smart Hub automatically |
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Buttons and functions available while recording a programme |
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40 Launching the last used app automatically |
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or Timeshift |
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41 Testing Smart Hub connections |
Using the Channel List |
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Resetting Smart Hub |
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Using a Samsung account |
Editing channels |
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Removing registered channels |
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41 Creating and managing your Samsung account |
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Editing registered channels |
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42 Signing in to a Samsung account |
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Using the Apps Service |
Creating a Personal Favourites List |
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Registering channels as favourites |
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45 Installing and running an app |
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Viewing and selecting channels on Favourites lists only |
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46 Managing purchased or installed apps |
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Using the e-Manual |
Editing a Favourites List |
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Adding channels to favourites list |
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48 Launching the e-Manual |
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Removing channels from a favourites list |
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48 Using the buttons in the e-Manual |
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Rearranging a favourites list |
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Using the Internet |
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Renaming a favourites list |
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Playing pictures/video/music |
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Playing media content |
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Using Voice Interaction
51Running Voice Interaction
52Read Before Using Voice Interaction
TV-Viewing Support Functions
65Changing the broadcast signal
65Scanning for available channels
65Restricting Viewing to Specific Channels
66Selecting the broadcasting audio option
66Using Programme Rating Lock
66Configuring advanced broadcasting settings
67Selecting the broadcast audio language
68Tuning broadcast signals manually
68Fine-tuning analogue broadcasts
69Setting satellite system
69 Changing teletext language
Picture and Sound
Adjusting the Picture Quality
70Choosing a picture mode
71Configuring advanced picture settings
Setting the Viewing Environment for External Devices
73Playing games on an optimised screen
73Viewing UHD videos
73Using HDMI black level
74Registering the TV as a DivX-certified device (watching for pay DivX movies)
Picture Support Functions
74Changing the picture size
75Changing the picture size automatically
75 Changingthe picture size in 4:3 orScreen Fit mode
Adjusting the Sound Quality
76 Choosing a sound mode
76 Configuring advanced sound settings
Using the Sound Support Functions
77 Selecting speakers
77Listening to the TV through Bluetooth devices
78Listening to the TV through a Multiroom speaker
System and Support
Setting the Time and Using the Timer
79Setting the current time
80Using the timers
Using the Screen Burn Protection and Energy Saving Functions
81 Preventing screen burn
81 Reducing the energy consumption of the TV
Updating the TV’s Software
82 Updating the TV’s software to the latest version
82 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
83 Scanning the TV and connected storage for malicious code
Using Other Functions
83Running the accessibility functions
84Enabling voice guides for the visually impaired
84Audio Description
85Watching TV broadcasts with subtitles
86White text on black background (high contrast)
86Enlarging the font (for the visually impaired)
86Learning about the remote control (for the visually impaired)
86Learning about the TV menu
86Listening to the TV through Bluetooth devices (for the hearing impaired)
87Configuring advanced system settings
88Checking digital channel signal info and strength
88 Restoring the TV to the factory settings
HbbTV
Teletext Feature
91 Typical Teletext page
Troubleshooting
Getting Support
92Getting support through Remote Management
93Finding the contact information for service
93 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
94 Testing the picture
I Can't Hear the Sound Clearly
96 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
104 Before using the recording and schedule recording functions
106 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
110Limitations on use of photo, video, and music files
111Supported external subtitles
111Supported internal subtitles
112Supported image formats and resolutions
112Supported music formats and codecs
113Supported video codecs
Read After Installing the TV
115Picture sizes and input signals
116Installing an anti-theft lock
116 Read before setting up a wireless Internet connection
Supported Resolutions for UHD Input Signals
117 If HDMI UHD Color is set to Off
117 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
118IBM
118MAC
119VESA DMT
119CEA-861
Supported Resolutions for Video Signals
120 CEA-861
Read Before Using Bluetooth Devices
121 Restrictions on using Bluetooth
Buttons and Functions
122Buttons and functions available while playing multimedia content
Licence
Accessibility Guidance
Using the Remote control
125 Orientation of the Samsung Smart Remote
125 Description of the Samsung Smart Remote
Using the accessibility menu
127Accessibility short cut menu
128Step by Step instructions to.
130 Setting accessibility settings using Voice Interaction
Using the TV with Voice Guide on
131 Watching TV
Using the guide
Setting Up a Schedule Viewing
Using the Channel List
138 Creating a Personal Favourites List
Recording
140Using the instant and schedule recording options from the guide screen:
141Using the Instant and Schedule Recording options from programme info window
141Recording a programme you are currently watching directly from live TV
141Changing the recording time
142Viewing recorded programmes
142Deleting a recorded programme
Using Smart Hub
143Smart Hub
144Displaying the Home Screen in the Smart Hub
Using the e-Manual
146 Launching the e-Manual
Using Voice Interaction
147 Running Voice Interaction
You can learn quickly how to run and use the frequently used functions.
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ by model.
"For more information, refer to "About the Samsung Smart Remote."
"Availability depends on the specific model.
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Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
Source
TV |
HDMI 1 |
HDMI 2 |
USB 1 |
USB 2 |
Connection |
Universal |
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Guide |
Remote |
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"The image on your TV may differ from the image above depending on your model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
1 Settings
When the focus is moved to theicon, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
2 Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV."
3 Search
You can search data for channels, programmes, movie titles, and apps from Smart Hub.
"For more information, refer to "Smart Hub."
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APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the Apps Service."
Art
You can use the Art mode function to edit image content such as artworks or pictures when you are not watching TV or when the TV is turned off, and then display the content in full screen mode.
"This function is supported only in THE FRAME model.
"For more information, refer to the provided user manual.
Speak into the microphone on your Samsung Smart Remote to control your TV.
"Availability depends on the specific model.
Press and hold |
button on your Samsung Smart Remote, say a command, and then release |
button. |
The TV recognises the voice command. |
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button once, the Help Guide is displayed. Use the Voice Interaction function as instructed in the |
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Guide. |
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"During voice analysis, the system cannot receive voice commands.
"SMART HUB" |
"HDMI" |
"USB" |
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●If you say an accessibility-related command such as "Subtitle" or "Voice Guide," the command is applied directly and you will see a notification that the function is operating.
●When playing back media content, you can execute commands such as "Play," "Pause," "Stop," "Rewind," and "Fast Forward."
"The function does not operate for all apps.
●You can set the timer with the command "Sleep reservation in 30 minutes."
●To change the source, say "HDMI," "TV," or "USB."
●To change the picture mode, say "Movie Picture Mode" or "Set Picture Mode to Standard."
●To search, say "Search ****" or "Search **** in YouTube."
●To view Help, say "Help," "What can I say" or "User guide."
"The supported language may differ by geographical region.
"When you press the button once, the Help Guide is displayed. Use the Voice Interaction function as instructed in the Guide.
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Precautions for voice interaction
●To use Voice Interaction, you must have a Samsung account. For more information, refer to "Using a Samsung account."
●The supported voice interaction languages and features may differ by geographical region.
●If the language set differs from the language of your country, some features are not available.
●The function is available only when the TV is connected to the Internet.
●Voice interaction is available only on TVs that support it and come with remote controls that have a microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Service Provider. (Settings General Start Setup)
●To use the voice text input function and Smart search function, you must consent to provisions allowing third parties to collect and use your voice data.
●To use the interactive voice interaction function, you must.
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Requirements for using voice interaction
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV sound and ambient noise).
●The optimal volume for voice commands is between 75 dB and 80 dB.
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View your TV's software version and update it if necessary.
Settings Support Software Update
[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update.
Updating through the Internet
Settings Support Software Update Update Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.
"To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Settings Support Software Update Auto update
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.
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Get help directly from Samsung if you have a problem with your TV.
Settings Support Remote Management
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software, remotely, via the web. You can also turn Remote Management on and off.
"This function requires an Internet connection.
" You can also start Remote Management function by pressing and holding |
button for 5 or more seconds. |
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●Diagnose your TV
●Adjust the TV settings for you
●Perform a factory reset on your TV
●Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.Call the Samsung Contact Centre and ask for remote support.
2.Open the menu on your TV and go to the Support section.
3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.
4.The agent will then access your TV.
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Settings Support About This TV
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds.
Settings Support Request Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
"This function is not available in specific geographical areas.
"You must agree to the terms and conditions for the service request.
"This function requires an Internet connection.
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You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless router. Using various connectors, you can also connect external devices.
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide
It guides you the way to connect various external devices such as the cable box, game console, and PC through pictures. If you select the connection method to an external device, the information details appear.
Connection Guide
Cable Box/Disc Player |
HDMI |
Game Console
PC
Audio device
Mobile Device
External Storage
Accessory
"The image on your TV may differ from the image above depending on your model and geographical area.
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You can connect an antenna cable to your TV.
"An antenna connection is not necessary if you connect a cable or satellite box.
"Availability depends on the specific model and geographical area.
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You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
"Use a CAT 7 (*STP type) cable for the connection.
*Shielded Twist Pair
"The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
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Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless router's SSID (name) and password settings before attempting to connect, and then follow the directions on the screen.
Wireless Connection
Select your wireless network.
Refresh
"The image on your TV may differ from the image above depending on your model and geographical area.
"If no wireless router is found, select Add Network at the bottom of the list and enter the network name (SSID).
"If your wireless router has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your router within 2 minutes. The TV will connect automatically.
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Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network
Restore the network settings to the factory default.
"This function is not available on certain models in specific geographical areas.
Turning on the TV with a Mobile Device
Settings General Network Power On with Mobile
By using a mobile device on the same network, you can turn on the TV.
Changing the name of the TV on a network
Settings General System Manager Device Name
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
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Make network connection by connecting a mobile dongle to the TV.
You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect the mobile dongle to the USB port in the TV.
"This function is not available on certain models in specific geographical areas.
"When you use a large mobile dongle(Data Card), USB devices may not work properly due to interferences among the USB ports, or the wireless network may not work properly due to interferences from the peripherals and surroundings. In this case, use a USB extension cable.
"Channel-Bound Apps is not available when you set up mobile network.
"If you have any problems using online services, please contact your Internet service provider.
The mobile service providers and their devices that support this function are as follows:
(For India only)
●Airtel (Model No: E3276S, E3276s-920, E8231)
●Idea (Model No: E1732, E8231)
●Tata Docomo (Model No: E177, E8231)
●Open Dongles (Airtel, Idea, TataDocomo, Aircel, Vodafone) (Model No: E303C, E303U, E3121B, E3131B, E8221)
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If your TV won't connect to the Internet, try the solutions below.
After reading the following content, troubleshoot the wired Internet connection issue. If the problem persists, contact your Internet Service Provider.
No network cable found
Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If the router is on, try turning it off and then on.
IP auto setting failed
1.
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Configure the settings in IP Settings.
Make sure that the DHCP server is enabled on the router, and then reset the router.
Unable to connect to the network
1.Check all IP Settings.
2.After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect it again.
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Connected to a local network, but not to the Internet
1.Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.Check the DNS values in IP Settings.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
After reading the following content, troubleshoot the wireless Internet connection issue. If the problem persists, contact your Internet Service Provider.
Wireless network connection failed
If a selected wireless router is not found, go to Open Network Settings, and then select the correct router.
Unable to connect to a wireless router
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Check if the router is turned on. If it is, turn it off and then on.
Enter the correct password if required.
IP auto setting failed
1.Configure the settings in IP Settings.
2.Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.
3.Enter the correct password if required.
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Unable to connect to the network
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Check all IP Settings.
Enter the correct password if required.
Connected to a local network, but not to the Internet
1.Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.Check the DNS values in IP Settings.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
Make the correct video connections between your TV and your external devices.
HDMI IN
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A Component connection lets you enjoy video resolutions up to 1080p. To watch video from most DVD and Blu-ray players, use the Component connection.
Review the illustration below, and then connect Component IN and AV IN on the TV to Component OUT on the external device by using the provided component and AV adaptors. Make sure to connect the same colour connectors together. (blue to blue, yellow to yellow, etc.)
COMPONENT IN / AV IN
COMPONENT IN
AV IN
"To use component equipment, connect both the component adapter (blue) and the AV adapter (yellow).
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Through the Composite connection, you can enjoy the resolution up to 576i.
Review the illustration below, and then connect AV IN on the TV to AV OUT on the external device using the provided AV adapter and composite cable. When connecting the cables, be sure to match the colours of the cables to the colours of the ports.
COMPONENT IN / AV IN
COMPONENT IN
AV IN
"Connect AV (composite) equipment to AV In only. Do not connect to Component In.
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Make the correct audio connections between your TV and your external devices.
"For more information about how to select external speakers, refer to "Selecting speakers."
HDMI IN (ARC)
DIGITAL
AUDIO OUT (OPTICAL)
You can connect the TV to a Samsung wireless audio device through your wireless network. The two devices must be connected to the same network. For more information about the connection and its use, refer to the user manual of the audio device.
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For more information about how to connect and use external speakers, refer to the Connection Guide (
Source Connection Guide) and their user manuals.
"This function is not available on certain models in specific geographical areas.
Use the TV as a computer monitor or connect the TV to a computer via your network and access the computer's content.
ConnectingthroughtheHDMIport―ScreenSharing(HDMI)
HDMI IN
DVI
HDMI IN
HDMI
"When your PC is connected, select PC for the Device Icon. For more information about the port settings, refer to "Editing the name and icon of an external device."
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View a mobile device's screen and multi-media content by connecting the mobile device to your TV or network.
After you connect a mobile device that supports screen mirroring to your TV, you can use screen mirroring to view the screen of the mobile device on your TV wirelessly and play the video, audio, or photo files currently playing on the mobile device on your TV.
If your mobile device does not support mirroring, download and install the Smart View (Screen Mirroring) app.
When you run the Smart View app on a mobile device, you can view the screen of the mobile device on the TV.
1.Run the Smart View app on your mobile device. The device searches for TVs that can be connected.
2.Select the desired TV from the searched result. The TV and the mobile device are connected.
●If there is no TV found, try again after turning both off and on.
● If you |
multiple TVs, assign a different name to each TV |
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Settings General System |
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Manager |
Device Name to make selection easy. |
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When you install and then run the Samsung Smart View App on your mobile device, you can play the mobile device's multimedia content on your TV. You can download the app from Google Play Store, Samsung Apps, or the App Store.
The TV and the mobile device must be connected to the same wireless network.
"This function is not available on certain models in specific geographical areas.
Settings General External Device Manager Device Connection Manager
●Access Notification
Set whether to display a notification when a mobile device attempts to connect to the TV for the first time.
●Device List
View and manage a list of mobile devices that have requested permission to connect to the TV.
You can switch between TV programmes and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
On the standard remote control, press the SOURCE button.
"To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote, connect the device to an HDMI port on the TV, and then turn on the device. Lets you switch to the output of the device automatically or lets you configure universal remote control for the device automatically. To configure the device for universal remote control automatically, point the TV's remote control at the device. Note that this function may not be supported depending on the device and geographical area.
"When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
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Source
You can change the port name for a connected external device or add it to Home Screen.
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Edit |
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Source |
Add to Home |
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Source
"The image on your TV may differ from the image above depending on your model and geographical area.
1.Move the focus to a connected external device.
2.Press the Up directional button. The following 2 functions become available. (Note that available functions may differ with the port type.)
1 Edit
You can change the port name of an external device for easy identification.
2 Information
You can view the detailed information about the external devices connected to the TV.
3 Add to Home
You can add the port of an external device to the Home Screen for quick switching.
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