How it Works
Ricoh
Loading...
SP 5310DN
User Guide
124 pgs7.48 Mb0
User Manual
4 pgs1.41 Mb0
Table of contents
Loading...

Ricoh SP 5310DN User Guide

Download
User Guide
Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

TABLE OF CONTENTS

1. Getting Started
How to Read the Manuals.............................................................................................................................5
Model-Specific Information...........................................................................................................................6
List of Options................................................................................................................................................. 7
Guide to Components....................................................................................................................................9
Guide to the Names and Functions of the Control Panel......................................................................... 13
Guide to the Names and Functions of the Control Panel Screen............................................................ 15
Order of Option Installation........................................................................................................................16
Attaching the 500-sheet paper feed unit...................................................................................................16
Installing the Interface Units........................................................................................................................ 18
Installing SD Card Options......................................................................................................................... 24
Turning On/Off the Power..............................................................................................................................28
Turning On the Power..................................................................................................................................28
Turning Off the Power..................................................................................................................................28
Saving Energy.............................................................................................................................................. 29
Replenishing and Replacing Consumables....................................................................................................32
Replacing the Print Cartridge......................................................................................................................32
Replacing the Waste Toner Bottle.............................................................................................................. 37
Displaying the Printer Configuration Screens Using the Control Panel........................................................41
Using Web Image Monitor............................................................................................................................. 42
Displaying the top page..............................................................................................................................43
2. Loading Paper
1
Specifications of Envelopes.........................................................................................................................64
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 66
Printing on Envelopes with Windows (PCL 5e)..........................................................................................66
Printing on Envelopes with OS X.................................................................................................................67
Specifying a Paper Size.............................................................................................................................. 69
Specifying a Paper Type............................................................................................................................. 70
Configuring Envelope Settings Using the Control Panel...........................................................................70
3. Troubleshooting
Indicators...................................................................................................................................................... 74
Status Messages.......................................................................................................................................... 76
Alert Messages (Displayed on the Control Panel).................................................................................... 77
Alert Messages (Printed on Error Logs and Reports)................................................................................ 82
When the Data In Indicator Does Not Light Up or Flash..........................................................................90
When You Cannot Print Properly................................................................................................................91
Paper Misfeeds Occur Frequently..............................................................................................................98
Additional Troubleshooting...................................................................................................................... 102
The Printed Image is Different from the Image on the Computer...........................................................106
When Printer Is Not Functioning Properly............................................................................................... 107
Paper Misfeed Message (A1) (A2) (B) (C) (Z).......................................................................................110
Paper Misfeed Message (Y1), (Y2), (Y3), or (Y4).................................................................................112
INDEX...........................................................................................................................................................117
2

Manuals for This Machine

The operating instructions of this machine are provided in the following formats:
Format Manuals
Printed manuals • Read This First
• Quick Installation Guide
CD-ROM • Driver Installation Guide
• (mainly Asia)
• HTML manuals (Only for English version)
Web page • Read This First
• User Guide
• Operating Instructions (HTML manuals)
• Quick Installation Guide
• Driver Installation Guide
Read This First
Before using the machine, be sure to read the section of this manual entitled Safety Information. It also describes each regulation and environmental conformance.
User Guide
Regarding the basic usage of this machine, frequently used functions, troubleshooting when an error message appears, etc., summaries are provided for each user manual.
Operating Instructions (HTML manuals)
Describes the setup for using the machine, how to use functions to print or for maintenance and specifications, troubleshooting, system settings, and security functions.
Manuals are available in English, German, French, Italian, Spanish, Dutch, and Russian.
User Guide and Security Guide are available in the seven languages above and other languages.
For details about how to use the HTML manuals, see "How to Use the Operating Instructions", Read This First.
Quick Installation Guide
Describes procedures for unpacking and setting up the machine, which include loading paper and installing print cartridge and waste toner bottle, etc.
Driver Installation Guide
Describes how to install and configure each driver. This manual is included in the drivers CD.
3
• Before you configure the extended security and authentication settings, refer to "Before Using This Printer" in the Security Guide.
• You can see the following manuals on the Web page.
• Appendix
• DHCP Option 204
4

1. Getting Started

This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components.

Before You Start

How to Read the Manuals

Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface] Press [OK]
(Select [Host Interface], and then press the [OK] key.)
(mainly Europe and Asia), (mainly Europe), or (mainly Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read the information indicated by the symbol that corresponds to the region of the model you are using. For details about which symbol corresponds to the model you are using, see "Model- Specific Information", Operating Instructions.
5
DPL001
1. Getting Started
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you.
Notes
Contents of this manual are subject to change without prior notice.
The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

Model-Specific Information

This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details that identify the region to which your printer belongs. Read the label.
6
Before You Start
The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27, -29
• 220–240 V
(mainly North America)
If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial units.
• If your machine is a region A model and "CODE XXXX -27" is printed on the label, see " (mainly Europe)" also.
• If your machine is a region A model and " "
(mainly Asia)" also.
CODE XXXX -29" is printed on the label, see

List of Options

This section provides a list of options for this printer and the names commonly used in this manual.
Option name Description
Paper Feed Unit PB1100 500-sheet paper feed unit
Caster Table Type M24 Caster Table
Hard Disk Drive Option Type P8 Hard disk
Enhanced Security HDD Option Type M10 Enhanced Security HDD
IEEE 802.11 Interface Unit Type M24 Wireless LAN interface board
IEEE 1284 Interface Board Type M19 IEEE 1284 interface board
USB Device Server Option Type M19A USB device server board
Extended USB Board Type M19 Extended USB Board
7
1. Getting Started
Option name Description
XPS Direct Print Option Type M24 XPS card
VM CARD Type P8 VM card
IPDS Unit Type P15 IPDS Unit
8
DPL002
9
12
10
11
58 76
4
123

Guide to Names and Functions of Components

Guide to Names and Functions of Components

Guide to Components

• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.
Exterior: Front view
1. Top cover
Open to access the inside of the printer and remove jammed paper.
Open here to replace the print cartridge.
2. Standard tray
Output is stacked here with the print side down.
3. Control panel
For details, see page 13
4. Vents
Prevent overheating.
5. Paper size dial
Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to " ". If this is the case, set the paper size using the control panel.
"Guide to the Names and Functions of the Control Panel"
.
9
DPL003
6
5
4
3
12
1. Getting Started
6. Main power switch
Use this switch to turn the power on and off.
For details about how to shut down the printer, see page 28
"Turning Off the Power"
7. Front cover
Open to access the inside of the printer and remove jammed paper.
Open here to replace the print cartridge.
8. Tray 1
Up to 500 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 48 and page 51
"Paper Type Specifications"
.
"Paper Size Specifications"
9. Extender for the bypass tray
Pull this extender out when loading A4 , 81/2 × 11 or larger size paper in the bypass tray.
10. Bypass tray
Up to 100 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 48 and page 51
"Paper Type Specifications"
.
"Paper Size Specifications"
11. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
12. Tray Extension
Pull this fence to prevent paper from falling off.
.
Exterior: Rear view
10
DPL004
1
Guide to Names and Functions of Components
1. Rear cover
Open to access the inside of the printer.
Open here to replace the fusing unit.
2. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
3. USB port A
Connect external devices such as a card authentication device, etc.
4. USB port B
Connect to the USB port of the USB device server. Remove the cover to use this port.
5. Ethernet port
Use a network interface cable to connect the printer to a network.
6. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, USB device server, or Extended USB Board.
Interior: Front view
1. Print cartridge
Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see page 32
"Replenishing and Replacing Consumables"
.
11
1
2
DPL006
1. Getting Started
Guide to functions of the printer's internal options
1. SD memory card options
• VM card
With this card, you can install embedded software applications.
• XPS card
Allows you to print XPS files.
• IPDS unit
Allows you to print using Intelligent Printer Data Stream (IPDS).
To attach this option, see page 24
2. Optional interface units
• Wireless LAN board
Allows you to communicate over a wireless LAN.
• IEEE 1284 interface board
Allows you to connect to an IEEE 1284 cable.
• USB device server
Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.
• Extended USB Board
Allows you to add a USB port.
To attach this option, see page 18
To install the following options, contact your service representative.
"Installing SD Card Options"
"Installing the Interface Units"
.
.
12
• Hard disk
Allows you to store documents to be printed.
• Enhanced Security HDD
CYN041
10
1
2
3
4
5
6
7
8
9
11
12
13
Guide to Names and Functions of Components
Allows you to enhance the security of the hard disk by using an encryption function that is compliant with FIPS 140-2.
• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.

Guide to the Names and Functions of the Control Panel

This illustration shows the control panel of the printer.
1. Display
Displays current printer status and error messages.
Entering energy saver mode turns off the back light. For details about energy saver mode, see page 29 "Saving Energy".
2. Selection keys
Correspond to the function items at the bottom line on the display.
13
1. Getting Started
Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen.
Switch Functions] key
3. [
Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use.
4. [Menu] key
Press this key to configure and check the current printer settings.
Press to change the default settings to meet your requirements. See "Function Details of the Printer Configuration Items", Operating Instructions.
5. [Job Reset] key
Press to cancel the current print job.
6. [Suspend/Resume] key
Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended.
To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).
For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.
7. Power indicator
Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data. It is unlit when the power is off or when the printer is in energy saver mode.
8. Alert indicator
Lights up or flashes when a printer error occurs.
Steady red: printing is not possible, or is possible but print quality cannot be ensured.
Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print cartridge.
Follow the instructions that appear on the display.
9. Data in indicator
Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be printed.
10. Light sensor
The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
11. [Escape] key
Press this key to cancel an operation or return to the previous display.
12. [OK] key
Use this key to confirm settings or setting values, or move to the next menu level.
13. Scroll keys
Press these keys to move the cursor in each direction.
When the [ want to move the cursor.
] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you
14
CYN901
Guide to Names and Functions of Components

Guide to the Names and Functions of the Control Panel Screen

1. Operational Status or Messages
Displays the printer status and messages.
2. [Option]
Press to display the following items:
• Form Feed
You can output data that is unprintable due to errors such as a missing line-feed code.
• Error Log
If a document cannot be printed due to errors or other reasons, an error log is created. You can check the error log using the control panel.
3. [Prt.Jobs]
Press to display print jobs sent from a computer.
[Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.
4. [Supplies]
Press to display the information about printer supplies.
• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].
15
1. Getting Started

Installing Options

By installing options, you can improve printer performance and expand the available features.

Order of Option Installation

When installing multiple options, the following order is recommended:
1. Attach the paper feed unit.
Attach the paper feed unit to the bottom of the printer.
You can attach up to four paper feed units. Up to 2,000 sheets of paper can be loaded.
2. Install the caster table.
3. Install the optional interface board.
Install in the slot of the printer.
Only one interface board can be installed.
4. Insert SD card options.
Insert in the SD card slot of the printer.
There are two slots for SD cards.
Each slot supports different types of SD cards.
If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative.

Attaching the 500-sheet paper feed unit

You can install a 500-sheet paper feed unit.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock.
• The printer weighs approximately 18 kg (40 lb.).
• When moving the machine, use the inset grips on both sides, and lift slowly in pairs. The machine will break or cause injury if dropped.
• Lifting the paper feed unit carelessly or dropping may cause injury.
16
DPL023
Installing Options
• Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine. Failing to take these precautions could result in fire or electric shock.
• Do not place the printer directly on the floor.
• When attaching multiple options, attach the paper feed unit first.
• To attach two or three paper feed units at the same time, first stack them one upon the other, and then attach them as a single unit.
• Before turning on the power, remove the packaging material from the paper feed unit.
1. Turn the printer off and unplug the power cord.
2. Remove the packaging from the paper feed unit.
3. Lift the printer using the inset grips on both sides of the printer.
Lifting the machine requires two people.
When moving the printer, do not touch the following parts:
• Convex parts on the right side of the machine
• Places indicated on the labels attached to the machine
• The bottom of the optional paper tray
17
DPK939
1. Getting Started
4. There are two upright pins on the optional paper feed unit. Align them with the holes on
the underside of the printer, and then carefully lower the printer.
5. Plug in the power cord, and then turn on the printer.
6. Print the configuration page to confirm that the unit was attached correctly.
• To check whether the optional paper feed unit was correctly attached, print the configuration page, and check "Attached Equipment" on the configuration page. If the unit was attached correctly, "Tray 2", "Tray 3", "Tray 4", and "Tray 5" will appear.
• For information about printing the configuration page, see "Test Printing", Operating Instructions.
• If the optional paper feed unit was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.
• To use the paper feed unit, configure the printer options in "Accessories" in the printer driver. For details about opening "Accessories", see "Configuring Option Settings for the Printer", Driver Installation Guide.

Installing the Interface Units

• Before beginning work, ground yourself by touching something metal to discharge any static electricity. Static electricity can damage the interface units.
• Do not subject the interface units to physical shocks.
Installing the Wireless LAN interface board
1. Check the contents of the package.
2. Turn the printer off and unplug the power cord.
18
3. Loosen the two screws and remove the slot cover.
DPL009
DPL010
DPL011
The removed cover will not be reused.
4. Fully insert the interface board.
Installing Options
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
6. Plug in the power cord, and then turn on the printer.
7. Print the configuration page to confirm that the board was attached correctly.
19
DPL009
DPL012
1. Getting Started
• Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Wireless LAN" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.
• Before using the board, you must configure settings from the printer control panel. For details, see " Wireless LAN Configuration", Operating Instructions.
Installing the IEEE 1284 interface board
1. Check the contents of the package.
2. Turn the printer off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
20
The removed cover will not be reused.
4. Fully insert the IEEE 1284 interface board.
Check that the IEEE 1284 interface board is firmly connected to the controller board.
DPL013
DPL009
Installing Options
5. Tighten the two screws to secure the interface board.
6. Plug in the power cord, and then turn on the printer.
7. Print the configuration page to confirm that the board was attached correctly.
• Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Parallel Interface" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.
Installing the Extended USB board
1. Check the contents of the package.
2. Turn the printer off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
The removed cover will not be reused.
21
DPL014
DPL015
1. Getting Started
4. Fully insert the interface board.
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
6. Plug in the power cord, and then turn on the printer.
7. Print the configuration page to confirm that the board was attached correctly.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.
Installing the USB device server
The optional USB device server is an interface board that adds an Ethernet port to the printer.
With this option installed, two Ethernet cables can be connected at the same time using the standard port on the printer and an additional port on the USB device server. You can assign different IP addresses to each port, so the printer can print jobs from different network segments.
Procedure for installing the USB device server
1. Check the contents of the package.
22
2. Turn the printer off and unplug the power cord.
DPL009
DPL016
DPL030
3. Loosen the two screws and remove the slot cover.
The removed cover will not be reused.
4. Fully insert the interface board.
Installing Options
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
6. Connect the USB device server to the printer.
For details, see the Setup Guide provided with the USB device server.
23
DPL040
1. Getting Started
Configuring settings
After installing and connecting the USB device server to the printer, configure the printer settings.
• When using the USB device server, set [Engy Sv Md to Dsbl Prt Srv] to [Disable mode] to prevent the printer from entering Energy Saver mode. Otherwise, the USB device server loses communication with the network while the printer is in Energy Saver mode, and the printer cannot receive print jobs.
1. Select [System] Press [
2. Select [Engy Sv Md to Dsbl Prt Srv]
3. Select [Disable Mode]
OK]
Press [OK]
Press [
OK]

Installing SD Card Options

• Keep SD cards or USB flash memory devices out of reach of children. If a child accidentally swallows an SD card or USB flash memory device, consult a doctor immediately.
• Do not subject the card to physical shocks.
1. Turn the printer off and unplug the power cord.
2. Open the rear cover.
24
DPL041
DPL042
DPL043
Installing Options
3. Unhook the tab on the interface cover, which is located on the side of the rear cover.
4. Unhook the two tabs on the outside of the interface cover.
5. Insert the SD card into the slot until it clicks.
If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use both slots. If you insert the optional VM card, use only the lower slot.
If you want to use two or more SD cards simultaneously, contact your service representative.
25
DPL044
DPL045
DPL046
1. Getting Started
6. Hook the two tabs on the outside of the interface cover.
7. Hook the tab on the interface cover, which is located on the side of the rear cover.
8. Close the rear cover.
9. Plug in the power cord, and then turn on the printer.
10. Check that the SD card was installed correctly.
• You can confirm that the SD card was installed correctly by checking the control panel menu or configuration page.
• VM card: Make sure [JavaTM/X
26
] appears when the [Switch Functions] key is pressed.
Installing Options
• XPS card: Printing the configuration page, if the XPS card is installed properly, "XPS" will appear for "Printer Language" in "System Reference". For details about printing the configuration page, see "Test Printing", Operating Instructions.
• If the card is not installed properly, repeat the procedure from the beginning. If it cannot be installed correctly even after trying the installation a second time, contact your sales or service representative.
• Do not touch the card while the printer is in use. It may come loose, even if pushed only slightly. The slot cover must be reattached.
27
DPK914
1. Getting Started

Turning On/Off the Power

This section explains how to turn on/off the printer.

Turning On the Power

1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
The power indicator turns on.
• After you switch the main power on, a screen may appear to indicate that the printer is initializing. Do not switch the power off during this process. Initialization takes about 5 minutes.

Turning Off the Power

• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.
• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module, causing a malfunction of the printer.
• Before unplugging the power cord plug, turn off the power switch and make sure the power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a malfunction.
28
DPK914
Turning On/Off the Power
• Do not turn off the power while the printer is in operation.
1. Push the main power switch.
The main power is turned off automatically when the shutdown process is complete.
If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.

Saving Energy

This printer has the following energy saving functions:
Low Power mode
If the printer is not used for a certain period of time, it enters Low Power mode.
In Low Power mode, the printer consumes less electricity than in the standby mode by turning off the display and lowering the temperature of the fusing unit heater. If the printer receives a job, it increases the temperature of the fusing unit and perform printing, but the display remains off.
You can configure the period of time the printer waits before it enters Low Power mode in [Low Power Mode Timer]. For details, see "System", Operating Instructions.
To exit Low Power mode, do one of the following:
• Start print jobs
• Press any key on the control panel
• Open any cover
• Open any paper tray
The printer also exits Low Power mode when the ECO Night Sensor detects an increase in the ambient light level.
Fusing Unit Off mode
If you do not use the printer for a certain period after an operation, the display will turn off and the printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.
29
1. Getting Started
When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.
You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under [Fusing Unit Off Mode Timer]. For details, see "System", Operating Instructions.
To exit Fusing Unit Off mode, do one of the following:
• Start print jobs
• Display the [Maintenance] screen on the control panel
• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control Panel]
Sleep mode
If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:
• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]
• It is the day and time specified in [Weekly Timer]
The printer can print jobs from computers.
You can change the amount of time that the printer waits before switching to Sleep mode.
For details about setting [Sleep Mode Timer] and [Weekly Timer], see "System", Operating Instructions.
To exit Sleep mode, do one of the following:
• Press one of the keys on the control panel
• Start print jobs
ECO Night Sensor
ECO Night Sensor can detect darkness and automatically turn off this product's power.
If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the sensor automatically turns the power off and reduces the power consumption of this product to 1W or less.
The default settings of ECO Night Sensor are enabled.
To change the settings, see "System", Operating Instructions.
• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is located in an environment where the ambient light level is low (such as in a hallway or a location with motion sensor lighting), it is advisable that you either keep this function disabled or adjust its sensitivity.
30
• You can configure the printer to automatically turn its power on when it detects an increase in the ambient light level. The printer may also react to daylight and turn its power on. If the
printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only].
• The energy saving functions will not activate when:
• Communicating with external devices
• The hard disk is active
• A warning message is displayed
• The service call message is displayed
• Paper is jammed
• The printer's covers are opened
• Toner is being replenished
• The printer settings screen is displayed
• Fixed warm-up is in progress
• Data is being processed
• Operations are suspended during printing
Turning On/Off the Power
• The Data In indicator is on or flashing
• The sample print, locked print, hold print, or stored print screen is displayed
• Accessing the printer using Web Image Monitor
• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.
• If two or more energy saving functions are set, the function for which the predetermined conditions to enter energy saving mode are met takes effect first.
31
1. Getting Started

Replenishing and Replacing Consumables

This section explains how to replenish consumables when they run out.

Replacing the Print Cartridge

This section explains precautions to add toner when it has run out, and how to dispose of used toner.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks fire and burns. Toner will ignite on contact with naked flame.
• Do not use a vacuum cleaner to remove spilled toner (including used toner). Absorbed toner may cause a fire or explosion due to electrical contact flickering inside the vacuum cleaner. However, it is possible to use a vacuum cleaner that is explosion-proof and dust ignition-proof. If toner is spilled on the floor, remove the spilled toner slowly using a wet cloth, so that the toner is not scattered.
32
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting in dirtying of skin, clothing, and floor, and accidental ingestion.
• Store toner (new or used), toner containers, and components that have been in contact with toner out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible.
DPL705
Replenishing and Replacing Consumables
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water.
• Always replace the print cartridge when a notification appears on the display.
• Errors may occur if you use toner other than the recommended one.
• When adding toner, do not turn off the main power. Otherwise, settings will be lost.
• Store toner where it will not be exposed to direct sunlight, temperatures rise above 35 °C (95 °F), or high humidity.
• Store toner on a flat surface.
• Do not shake the print cartridge with its mouth down after removing it. Residual toner may scatter.
• Do not repeatedly install and remove print cartridges. This will result in toner leakage.
• When installing the print cartridge, hold it with both hands and insert it into the printer fully until it reaches the position indicated on the label attached on the printer. If the front cover does not close, do not force it. Check if the print cartridge is properly installed.
For details about installing the toner, see the instructions on the package of the toner.
When the following messages appear on the display, the toner has almost run out. Have a replacement print cartridge at hand.
" Toner is almost empty."
1. Open the front cover and the top cover.
33
DPK918
DPK919
1
2
DPK920
1. Getting Started
2. Hold the print cartridge with one hand as you release the print cartridge lever with
another hand.
3. Squeeze the clip on the print cartridge and lift it.
34
4. Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out.
DPK921
10
DPK922
DPK924
Replenishing and Replacing Consumables
5. Remove the new print cartridge from the toner kit.
6. Shake the new print cartridge at least 10 times to the left and right so that the toner inside
it spreads uniformly.
7. Insert the new print cartridge into the printer.
Press the new print cartridge until it clicks into place.
35
DPK925
1. Getting Started
8. Lock the lever of the print cartridge.
9. Close the front cover and the top cover.
• If appears when there is a lot of toner, follow the toner replacement instructions that appear on the screen: Pull out the cartridge, and then reinstall it.
• Comply with our Print Cartridge Recycling Program, whereby used print cartridges are collected for processing. For details, ask your sales or service representative.
Disposing of used toner
This section describes what to do with used toner.
Toner cannot be re-used.
Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the container when you dispose of it.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can recycle items according to the requirements of your local municipalities or private recyclers.
36
Replenishing and Replacing Consumables

Replacing the Waste Toner Bottle

• The following explains the warning messages on the plastic bag used in this product's packaging.
• Keep the polythene materials (bags, etc.) supplied with this machine away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks fire and burns. Toner will ignite on contact with naked flame.
• Do not use a vacuum cleaner to remove spilled toner (including used toner). Absorbed toner may cause a fire or explosion due to electrical contact flickering inside the vacuum cleaner. However, it is possible to use a vacuum cleaner that is explosion-proof and dust ignition-proof. If toner is spilled on the floor, remove the spilled toner slowly using a wet cloth, so that the toner is not scattered.
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting in dirtying of skin, clothing, and floor, and accidental ingestion.
• Store toner (new or used), toner containers, and components that have been in contact with toner out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing. If toner comes into contact with your clothing, wash the stained area with cold water. Hot water will set the toner into the fabric and make removing the stain impossible.
37
DPK928
1. Getting Started
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water.
• When replacing a toner or waste toner container or consumables with toner, make sure that the toner does not splatter. Put the waste consumables in a bag after they are removed. For consumables with a lid, make sure that the lid is shut.
• Waste toner bottles cannot be reused.
• Before removing the waste toner bottle from the machine, spread paper or some other material around the area to keep toner from dirtying your workspace.
• When removing the waste toner bottle, do not touch the inside of the machine.
• Be careful to not allow the toner to leak from the waste toner bottle when you remove it.
• Carefully pull the waste toner bottle out horizontally when you are replacing it.
• Do not use a waste toner bottle that has not been used for a long time.
• Take care not to drop the waste toner bottle.
• Make sure the waste toner bottle is fully inserted. If it is not, toner will leak inside the machine.
• We recommend purchasing and keeping a spare waste toner bottle on hand since waste toner bottles are consumable items.
1. Open the left cover.
38
DPK929
DPK930
2
1
DPK931
Replenishing and Replacing Consumables
2. Remove the waste toner bottle from the printer.
3. Put the full waste toner bottle in a plastic bag and seal it so that the toner does not spill
out.
4. Remove the new waste toner bottle from the toner kit.
5. Insert the new waste toner bottle into the printer
Leave the cap open.
39
DPK932
DPK933
DPK934
1. Getting Started
Press the new waste toner bottle it clicks into place.
6. Close the left cover.
• Replace the waste toner bottle if "Waste Toner full" appears on the display.
• When the "Waste Toner almost full" appears on the display, the waste toner bottle should be replaced soon. Prepare a new waste toner bottle.
• Your service representative can replace the waste toner bottle if it is included in your contract. For details, contact your local dealer or service representative.
40
CYN042

Displaying the Printer Configuration Screens Using the Control Panel

Displaying the Printer Configuration Screens Using the Control Panel
The configuration screens allow you to change or set defaults.
• If Administrator Authentication Management is specified, contact your administrator.
1. Press the [
2. Select the settings you want to change.
Press the [ ] or [ ] key to select the next or previous items.
3. Press the [
• Any changes you make with configuration screens remain in effect even if the main power switch is turned off.
• To cancel changes made to settings and return to the initial display, press the [Escape
Menu] key.
OK] key.
] key.
41
1. Getting Started
Using
• You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network.
Using
Available operations
The following operations can be remotely performed using Web Image Monitor from a client computer.
Configuring the printer
Web Image Monitor
Web Image Monitor, you can check the printer status and change settings.
• Displaying printer status or settings
• Checking the print job status or history
• Interrupting currently printing jobs
• Resetting the printer
• Managing the Address Book
• Configuring printer settings
• Configuring network protocol settings
• Configuring security settings
To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is configured to use TCP/IP, operations from Web Image Monitor become available.
Recommended Web browser
• Windows:
Internet Explorer 6.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
• OS X:
Safari 3.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
Web Image Monitor version.
• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser.
supports screen reader software. We recommend JAWS 7.0 or a later
42
Using Web Image Monitor
• If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.
• We recommend using Web Image Monitor in the same network.
• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.
• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP server settings. Enable DDNS setting on the printer, and then connect using the printer's host name. Alternatively, set a static IP address to the DHCP server.
• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be established. SSL settings must be enabled on this printer. For details, contact your network administrator.
• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.
• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012 R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file cannot be used.
• To use JAWS 7.0 under
6.0 or a later version.
• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter for trusted sites. For details about these settings, see the Internet Explorer Help files.
• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark. Note that the URL you register must be the URL of the top page, which is the page that appears before login. If you register the URL of a page that appears after login, Web Image Monitor will not open properly from the bookmark.
• If user authentication is activated, you must enter your login user name and password to use Web Image Monitor. For Details, see "Logging In Using Web Image Monitor", Operating Instructions.
• When you configure settings using Web Image Monitor, do not log in from the control panel. The settings you have configured using Web Image Monitor may become invalid.
Web Image Monitor, you must be running Windows and Internet Explorer

Displaying the top page

There are two modes available with Web Image Monitor: guest mode and administrator mode.
Displayed items may differ depending on the printer type.
Guest mode
This mode requires no login to enter.
In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed.
43
1
2
3
5
4
DPL053
1. Getting Started
Administrator mode
This mode requires an administrator login to enter.
In the administrator mode, you can configure various printer settings.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.
The top page of
Web Image Monitor appears.
If the printer's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under the environment in which server authentication is issued, enter "https://(printer's IP address or host name)/".
3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.
The window for entering the login user name and password appears.
4. Enter your login user name and password, and then click [Login].
For details about the login user name and password, contact your administrator.
Depending on the configuration of your Web browser, the login user name and password might be saved. If you do not want to save them, configure your Web browser's settings so that this information is not saved.
1. Menu area
Displays the content of a selected menu item.
2. Header area
Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.
Also displays the link to Help and dialog box for keyword search.
44
Using Web Image Monitor
3. Refresh/Help
(Refresh): Click at the upper right in the work area to update the printer information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the printer.
5. Work area
Displays the contents of the item selected in the menu area.
45
1. Getting Started
46

2. Loading Paper

This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays.

Paper Loading Procedure

To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing. You also need to specify the paper size and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the tray.
Follow the procedure below to load paper.
1. Check the paper tray available for the size, type, and weight of the paper you want to
use for printing.
For details about available paper trays for each paper size and type, see page 48 "Paper Size Specifications" and page 51 "Paper Type Specifications".
2. Change the paper size and type settings for the tray you selected.
Use the control panel of the printer or Web Image Monitor to change the paper size and type.
When loading paper into Trays 1 to 5, adjust the paper size dial on the trays.
For details about changing paper settings using the control panel, see page 69 "Paper Settings".
3. Load paper into the tray.
For details about loading paper, see page 56 "Loading Paper into Paper Trays" or page 60 "Loading Paper into the Bypass Tray".
For details about loading envelopes, see page 64 "Loading Envelopes".
47
2. Loading Paper

Paper Size Specifications

The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The and icons indicate the paper orientation in relation to the printer body.
The letters in the tables indicate the following:
• A: Select the paper size using the control panel.
• B: Select the paper size using the paper size dial on the tray.
• C: Set the paper size dial on the tray to " ", and select the paper size with the control panel.
• : You can print on both sides of paper.
• -: Not supported
Metric sizes
Paper size
name
A4
A5
A5
A6
B5 JIS
B6 JIS
C5 Env
C6 Env
Actual size Bypass tray Tray 1 Trays 2-5 Two-sided
210 × 297 mm
148 × 210 mm
148 × 210 mm
105 × 148 mm
182 × 257 mm
128 × 182 mm
162 × 229 mm
114 × 162 mm
A B B
A B B
A C - -
A B - -
A C C
A C C -
A - C -
A - C -
48
DL Env
110 × 220 mm
A - C -
Paper Size Specifications
Paper size
name
16K
Actual size Bypass tray Tray 1 Trays 2-5 Two-sided
195 × 267 mm
A C C
Imperial sizes
Paper size
name
1
/2 × 14 8.5" × 14" A B B
8
Actual size Bypass tray Tray 1 Trays 2-5 Two-sided
81/2 × 13 8.5" × 13" A C C
81/2 × 11 8.5" × 11" A B B
81/4 × 14 8.25" × 14" A C C
81/4 × 13 8.25" × 13" A C C
8 × 13 8" × 13" A C C
8 × 10 8" × 10" A C C
71/4 × 101/
51/2 × 81/
41/8 × 91/
37/8 × 71/
81/2 × 13
2
/
5
2
7.25" × 10.5" A C C
5.5" × 8.5" A B B
2
4.125" × 9.5" A - C -
2
3.875" × 7.5" A - C -
2
8.5" × 13.4" A C C
Custom Size Specifications
You can also load custom size paper by specifying horizontal and vertical sizes.
The following tables show the custom paper sizes that can be loaded in each tray.
Metric sizes
Tray
Bypass tray
Horizontal size
(One-sided)
70.0 to 216.0 mm148.0 to 356.0 mm139.7 to 216.0 mm210.0 to 356.0
Vertical size (One-sided)
Horizontal size
(Two-sided)
Vertical size (Two-sided)
mm
49
2. Loading Paper
Tray
Tray 1
Trays 2–5
Horizontal size
(One-sided)
105.0 to 216.0 mm148.0 to 356.0 mm139.7 to 216.0 mm210.0 to 356.0
92.0 to 216.0 mm162.0 to 356.0 mm139.7 to 216.0 mm210.0 to 356.0
Vertical size (One-sided)
Horizontal size
(Two-sided)
Vertical size (Two-sided)
mm
mm
Imperial sizes
Tray
Horizontal size
(One-sided)
Vertical size (One-sided)
Horizontal size
(Two-sided)
Vertical size (Two-sided)
Bypass tray 2.76 to 8.50" 5.83 to 14.0" 5.50 to 8.50" 8.27 to 14.0"
Trays 1 4.14 to 8.50" 5.83 to 14.0" 5.50 to 8.50" 8.27 to 14.0"
Trays 2–5 3.63 to 8.50" 6.38 to 14.0" 5.50 to 8.50" 8.27 to 14.0"
• Print speed will be lowered in Silent Mode when printing on any paper other than envelopes is performed.
50

Paper Type Specifications

Paper Type Specifications
The following table show the paper types that can be loaded in each tray. See "Paper weight" table for the actual paper weight indicated by numbers in the "Paper weight No." column. Use both tables to specify the correct paper type for the paper you are using.
The letters in the tables indicate the following:
• A: Supported
• : You can print on both sides of paper.
• -: Not supported
Paper type
Thin Paper 1 A - - -
Plain Paper 2 A A A
Plain Paper 2 3 A A A
Middle Thick Paper 4 A A A
Thick Paper 1 5 A A A
Thick Paper 2 6 A - - -
Thick Paper 3 7 A - - -
Recycled Paper 1, 6, 7 A - - -
Recycled Paper 2 to 5 A A A
Color Paper 1, 6, 7 A - - -
Color Paper 2 to 5 A A A
Special Paper 1 1, 6, 7 A - - -
Paper weight
No.
Bypass tray Tray 1 Trays 2-5 Two-sided
Special Paper 1 2 to 5 A A A
Special Paper 2 1, 6, 7 A - - -
Special Paper 2 2 to 5 A A A
Special Paper 3 1, 6, 7 A - - -
Special Paper 3 2 to 5 A A A
51
2. Loading Paper
Paper type
Paper weight
No.
Bypass tray Tray 1 Trays 2-5 Two-sided
Letterhead Paper 1, 6, 7 A - - -
Letterhead Paper 2 to 5 A A A
Preprinted Paper 1, 6, 7 A - - -
Preprinted Paper 2 to 5 A A A
Bond Paper 1, 6, 7 A - - -
Bond Paper 2 to 5 A A A
OHP -
*1
A - - -
Label Paper 1 to 7 A - - -
Envelope 2 to 7 A - A -
It is not necessary to specify the paper weight for this paper type.
*1
Paper weight
No. Paper weight
52
1 60–63 g/m2 (16 lb. BOND)
2 64–74 g/m2 (17–20 lb. BOND)
3 75–90 g/m2 (20–24 lb. BOND)
4 91–105 g/m2 (24–28 lb. BOND)
5 106–135 g/m2 (28–36 lb. BOND)
*1
6 136–170 g/m2 (36 lb. BOND–63 lb. COVER)
7 171–220 g/m2 (63–80 lb. COVER)
Allowed weights for Trays 1 to 5 and duplex printing are 106 to 120 g/m2 (28 lb. BOND to 44 lb.
*1
COVER) paper.
• When you print using envelope, the print speed may change.
• Print speed will be lowered in Silent Mode when printing on any paper other than envelopes is performed.

Paper Precautions

CBK254
• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire.
• If Tray 2, 3, 4 and 5 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams. Pressing down forcefully on the machine's upper surfaces can result in malfunctions and/or user injury.
Precautions
• Print quality is not guaranteed if paper other than the ones recommended is used. For more information about recommended paper, contact your sales or service representative.
• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
Paper Precautions
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then fan the entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about available paper sizes and types for each paper tray, see page 48 "Paper Size Specifications" and page 51
• Depending on the environment where the printer is being used, you might at times hear a rustling noise from paper moving through the printer. This noise does not indicate a malfunction.
• If paper cannot be fed properly because of burrs on the edges of paper, load paper upside down.
• It is recommended to load envelopes and labels into the bypass tray.
Unusable Paper
To prevent errors and misfeeds, do not use:
"Paper Type Specifications"
.
53
DPL059
2
3
1
3
4
3
2. Loading Paper
• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed­edge paper, or window envelopes
• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper, thin paper with little stiffness, and paper with a dusty surface
• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank sides only.
• Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored.
• If you print onto rough grain paper, the output image might be blurred.
• Do not load sheets that have already been printed by another printer.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight.
• Avoid storing paper in humid areas (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in plastic bags.
Print Area
The following shows the recommended print area for paper printed with this printer:
1. Print area
2. Feed direction
54
Paper Precautions
3. 4 mm (0.2 inches)
4. 10 mm (0.4 inches)
• The print area may vary depending on the paper size, printer language, and printer driver settings.
• Depending on the printer driver settings, you may be able to print outside the recommended print area. However, the actual output may not come out as desired, or a paper feed problem may occur.
55
2. Loading Paper

Loading Paper into Paper Trays

In the following example procedure, paper is loaded into Tray 1.
• When loading paper, take care not to trap or injure your fingers.
• If Tray 2, 3, 4 and 5 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams. Pressing down forcefully on the machine's upper surfaces can result in malfunctions and/or user injury.
• For details about trays that can be loaded for each paper size and type, see page 48 "Paper Size Specifications" and page 51
• Be sure to select the correct paper size and feed direction using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive stacking can cause paper jams.
"Paper Type Specifications"
.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel or paper size dial, and paper type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.
• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the tray.
• When loading label paper, load it one by one.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side fences may slip out of place.
• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the side fences are squeezed too tightly against the paper, the edges may crease or the paper may misfeed.
56
DPK907
DPL036
DPL037
Loading Paper into Paper Trays
1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
Place the tray on a flat surface.
2. Adjust the paper size dial to match the size and feed direction of paper in the paper tray.
3. Squeeze the clip on the side paper guide and slide it to match the paper size.
57
DPL038
DPK125
2
1
DPK909
2. Loading Paper
4. Squeeze the end guide and slide it inward to match the standard size.
When loading paper that is larger than A4 or 81/2 × 11 , push the button, and then pull the end guide out to match the paper size.
58
5. Load the new paper stack print side down.
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
6. Adjust the paper guides to close any gaps.
Do not move paper loaded in the tray more than a few millimeters.
Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.
DPL039
Loading Paper into Paper Trays
7. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
To avoid paper jams, make sure the tray is securely inserted.
• Letterhead paper must be loaded in a specific orientation. For details, see page 62 "Loading Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into Trays 2-5. Envelopes must be loaded in a specific orientation. For details, see page 64
"Loading Envelopes"
.
59
DPL019
DPL020
2. Loading Paper

Loading Paper into the Bypass Tray

• For details about trays that can be loaded for each paper size and type, see page 48 "Paper Size Specifications" and page 51
• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
• Do not mix different types of paper.
• After loading paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer.
• When loading label paper, load it one by one.
• Paper feeding conditions and printing quality may vary depending on the paper thickness and width. Be sure to perform test printing using the same paper beforehand.
1. Open the bypass tray.
"Paper Type Specifications"
.
60
Pull the extender out when loading A4 , 81/2 × 11 or larger paper.
DPL022
1
2
2
Loading Paper into the Bypass Tray
2. Load paper face up until it stops, and then adjust both sides of the paper guide to match
the paper width.
• When using the bypass tray, it is recommended that you set the paper direction to .
• Letterhead paper must be loaded in a specific orientation. For details, see page 62 "Loading Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation. For details, see page 64
"Loading Envelopes"
.
61
2. Loading Paper

Loading Orientation-Fixed Paper or Two-Sided Paper

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed.
Settings using the control panel
Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below. For details about [Letterhead Setting], see "Machine Modes", Operating Instructions.
Paper orientation
The meanings of the icons are as follows:
Icon Meaning
Place or load paper printed side face up.
Place or load paper printed side face down.
Print side Trays 1–4 Bypass tray
One-sided
Two-sided
• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings.
62
Loading Orientation-Fixed Paper or Two-Sided Paper
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.
• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions.
63
CHU024
2. Loading Paper

Loading Envelopes

This section explains various details about and recommendations concerning envelopes.

Specifications of Envelopes

• Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.
• Do not use window envelopes.
• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see page 48 page 51
"Paper Type Specifications"
.
"Paper Size Specifications"
and
• Misfeeds might occur depending on the length and shape of the flaps.
• You can print with a standard envelope size setting only when printing on envelopes with their flaps closed.
• Before loading envelopes, press down on them to remove any air from inside, flattening out all four edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by running a pencil or ruler across them.
Loading orientation for envelopes
The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation.
64
Loading Envelopes
Orientation Paper tray 2-5 Bypass tray
Envelopes
• Flaps: closed
• Flaps: closed
• Bottom side of envelopes: toward the right of the printer
• Bottom side of envelopes: toward the right of the printer
• Side to be printed: face up
• Side to be printed: face down
When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes. For details, see page 66 "Printing on Envelopes with Windows (PCL 6/PostScript 3)", page 66 "Printing on Envelopes with Windows (PCL 5e)", and page 67 "Printing on Envelopes with OS X".
Recommended envelopes
For details about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details, see page 48 "Paper Size Specifications".
• Load only one size and type of envelope at a time.
• The duplex function cannot be used with envelopes.
• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray before loading.
• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print margin to at least 15 mm (0.6 inches) each.
• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or two envelopes to check the print quality.
• When printing onto envelopes, the print speed is slower than usual.
• Flatten out prints if they are creased or curled.
• Check that the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased.
65
2. Loading Paper
• Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes.
• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

Printing on Envelopes with Windows (PCL 6/PostScript 3)

1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Detailed Settings] tab.
3. In the "Menu:" box, click the [Basic] icon, and then configure the following settings:
• Document Size:
Select the envelope size.
4. In the "Menu:" box, click the [Paper] icon, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Paper Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
5. Click [OK].
6. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 70 the Control Panel"
• Envelopes must be loaded in a specific orientation. For details, see page 64 "Loading Envelopes".
.
"Configuring Envelope Settings Using

Printing on Envelopes with Windows (PCL 5e)

1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
66
Loading Envelopes
2. Click the [Paper] tab, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Document Size:
Select the envelope size.
• Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 70 the Control Panel"
.
"Configuring Envelope Settings Using
• Envelopes must be loaded in a specific orientation. For details, see page 64 "Loading Envelopes".

Printing on Envelopes with OS X

1. After creating a document, open the printing preferences screen in the document's native
application.
2. Configure the following settings:
• Two-Sided:
Select [Off].
• Paper Size:
Select the envelope size.
• Orientation:
Select the orientation of the envelope.
3. Select [Paper Feed] in the pop-up menu.
4. Select the paper tray where the envelopes are loaded.
5. Select [Printer Features] in the pop-up menu.
67
2. Loading Paper
6. Select [Paper] in the "Feature Sets:" menu to configure the following settings:
• Paper Type:
Select [Envelope].
7. Change any other print settings as necessary.
8. Start printing from the application's printing preferences screen.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 70 the Control Panel"
.
"Configuring Envelope Settings Using
• Envelopes must be loaded in a specific orientation. For details, see page 64 "Loading Envelopes".
68

Paper Settings

Paper Settings
This section explains how to specify paper size and type using the control panel.
• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

Specifying a Paper Size

• To use the paper size and feed direction other than those indicated on the paper size dial, set the dial to " ", and set the paper size using the control panel.
• To use custom size paper, be sure to specify the paper size using the control panel and the printer driver.
• The printer cannot print on custom size paper if the application does not support custom size paper.
Specifying standard size paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the size of the paper set in the specified tray Press [OK
• For details about the available paper size, see page 48
"Paper Size Specifications"
]
.
Specifying custom size paper
Press the [Menu
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select [Custom Size] Press [
4. Enter the horizontal value
] key, and then select the setting items using the [
OK]
Press [OK]
] or [ ] key.
5. Enter the vertical value Press [OK]
69
2. Loading Paper
• For details about the available paper size, see page 48
"Paper Size Specifications"
.

Specifying a Paper Type

You can improve printer performance by selecting the optimum paper type for the tray.
Press the [
1. Select [Paper Input] Press [OK]
2. Select [Paper Type: (tray name)] Press [
3. Select the type of the paper set in the specified tray
4. If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper],
5. Select [Maintenance]
6. Select [General Settings] Press [OK]
7. Select the paper thickness setting for the specified paper type Press [OK]
8. Select the tray where the specified type of paper is loaded [OK]
Menu] key, and then select the setting items using the [
OK]
The setting is complete when specifying the following types of paper:
Thin Paper, Plain Paper, Plain Paper 2, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3, Special Paper 1, Special Paper 2, Special Paper 3
[Envelope], or [Preprinted Paper] for the paper type, press [Escape
Press [OK]
] or [ ] key.
Press [OK]
]
If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can specify the paper thickness for each tray separately. For other paper types, the specified paper thickness is applied to all trays.
9. Select the paper thickness Press [OK]
• For details about the available paper type, see page 51
"Paper Type Specifications"

Configuring Envelope Settings Using the Control Panel

When printing on envelopes, load envelopes in bypass tray or Trays 2-5, and then follow the procedure below to specify envelope type and thickness.
Press the [
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the envelope type Press [
70
Menu] key, and then select the setting items using the [
OK]
] or [ ] key.
.
Paper Settings
4. Select [Paper Type: (tray name)] Press [
5. Select [Envelope]
Press [OK]
OK]
6. Press [Escape]
7. Select [Maintenance] Press [OK]
8. Select [General Settings] Press [OK]
9. Select [Envelope Setting] Press [
10. Select the source tray for which you want to change the paper thickness
11. Select the paper thickness
OK]
Press [OK]
Press [
OK]
• For details about the envelope types that can be loaded in each tray, see page page 48 "Paper Size Specifications" and page 51
• For details about how to load envelopes, see page 64
"Paper Type Specifications"
"Loading Envelopes"
.
.
• Configure the paper settings appropriately using both the printer driver and the control panel. For details about paper settings using the printer driver, see page 66 "Printing on Envelopes with Windows (PCL 6/PostScript 3)", page 66 page 67
"Printing on Envelopes with OS X"
"Printing on Envelopes with Windows (PCL 5e)"
.
,
71
2. Loading Paper
72

3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print results.

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.
Beep pattern Meaning Causes
Single short beep Panel/screen input
accepted.
Two long beeps Printer has warmed up. When the power is turned on or the
Five long beeps repeated four times.
Five short beeps repeated five times.
• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might continue, even after normal status has resumed.
Soft alert An error message appears on the
Strong alert The printer requires user attention
A control panel key was pressed.
printer exits Sleep mode, the printer has fully warmed up and is ready for use.
control panel if there is no tray for the selected paper size or the tray is empty.
because paper has jammed, the toner needs replenishing, or other problems have occurred.
• You can enable or disable beep alerts. For details, see "General Settings", Operating Instructions.
73
3. Troubleshooting

When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Indicators

This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures.
Indicator Status
: Paper Misfeed indicator Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 109 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details about loading paper, see page 47
: Add Toner indicator Appears when toner runs out.
For details about adding toner, see page 32 Cartridge"
: Service Call indicator Appears when the printer is malfunctioning or requires
maintenance.
: Cover Open indicator Appears when one or more covers of the printer are open.
.
"Loading Paper"
"Replacing the Print
.
74

If USB Connection Fails

Problem Causes Solutions
If USB Connection Fails
The printer is not automatically recognized.
Windows has already configured the USB settings.
The USB cable is not connected properly.
Check whether or not the computer has identified the printer as an unsupported device.
Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.
Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. A [!] or [?] icon is displayed for conflicting devices. Take care not to accidentally remove required devices. For details, see Windows Help.
75
3. Troubleshooting

When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions.

Status Messages

Message Status
"Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the
normal mode.
"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.
Turn off the printer after printing, and then turn it on again.
"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to
resume the jobs.
"Offline" The printer is offline and cannot print.
"Please wait..." This message may appear for a few seconds. It means the printer is
initializing, replenishing toner, or performing maintenance operations. Wait a while.
"Printing..." The printer is printing. Wait a while.
"Printing Suspended" Printing is suspended. To resume printing, press the [
key.
"Ready" This is the default ready message. The printer is ready for use. No
action is required.
"Resetting Job" The printer is resetting the print job. Wait a while.
"Setting change..." The printer is applying the changes made to its settings. Wait a while.
"The cooling fan is active." The fan will emit noise, but this is normal and the machine will be
operable while the fan is running. The amount of paper that can be printed and the total operation time until the fan starts running depends on the temperature of the location at which the machine is installed.
"Updating Certificate..." The printer is updating the @Remote certificate. Turn the power off, and
then turn it on again.
Suspend/Resume]
76
"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.

Alert Messages (Displayed on the Control Panel)

Message Cause Solution
When Messages Are Displayed
" (A1) Remove misfeed in Trays. Opn & cls Frt. Cov."
" (A2) Remove misfeed & reset ppr in Byps correctly "
(B) Open Top Cover and
" remove misfeed."
" (B) (C) Open Rear Cover and remove misfeed."
" (Y1) Remove misfeed in Tray 2. Opn & cls Frt. Cov.""
" (Y2) Remove misfeed in Tray 3. Opn & cls Frt. Cov."
Open the front cover and remove the jammed paper from the paper feed path.
Remove the jammed paper from the bypass tray. To reset the error, open the front cover and then close it.
Open the top cover and remove the jammed paper from the internal paper feed path.
Open the front cover and remove any jammed paper from the internal paper feed path.
Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it.
Open Tray 3 and remove the jammed paper. To reset the error, open the front cover and then close it.
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
" (Y3) Remove misfeed in Tray 4. Opn & cls Frt. Cov."
" (Y4) Remove misfeed in Tray 5. Opn & cls Frt. Cov."
" (Z) Pull out Tray 1 & opn cover, remove misfeed."
Open Tray 4 and remove the jammed paper. To reset the error, open the front cover and then close it.
Open Tray 5 and remove the jammed paper. To reset the error, open the front cover and then close it.
Open Tray 1 and remove the jammed paper. To reset the error, open the front cover and then close it.
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
For details, see page 109 "Removing Jammed Paper".
77
3. Troubleshooting
Message Cause Solution
" Toner is almost empty." The print cartridge is almost
empty.
" Add toner. Replace Toner Cartridge."
"@Remote Cert. update failed"
"Cannot connect=>Comm.Serv.
The toner has run out. Replace the print cartridge.
Updating the @Remote certificate failed.
The proxy user name or password
is incorrect. Check proxy user/ password."
"Cannot connect with DHCP server.(101/201)"
An IP address cannot be obtained
from the DHCP server.
"Cannot print." The printer cannot print the sent
data.
For details, see page 32 "Replacing the Print Cartridge".
For details, see page 32 "Replacing the Print Cartridge".
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
Check the proxy server settings, and then change the user name and/or password if they are incorrect.
Contact your network administrator.
Check that the file you want to print is a supported file type.
Check the misfeeds and ask your network administrator for help.
78
"Change (Tray name) to the following settings:"
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
"Check network settings.
The IP address setting is incorrect. Check the IP address, subnet (103/203)"
"Classification Code Error" A classification code is not
specified for the print job.
"Connect failed:WirelessCard Turn
The printer cannot detect the
wireless LAN interface board. power off, check card."
"Cover Open. Please close
A cover of the printer is open. Close the cover as indicated on the indicated cover."
Select a tray containing paper that is the same size as the specified paper size.
mask, and gateway address.
Enter a classification code using the printer properties and print the document again.
Check that the board is supported or installed correctly.
the control panel.
When Messages Are Displayed
Message Cause Solution
"Duplex mode is in off position for (tray name)"
The duplex mode for the indicated
tray is not available.
"Ethernet Board Error" An error on the Ethernet is
detected.
"Exceeded max. No. of files."
While printing a Sample Print,
Locked Print, Hold Print, or Stored
Print file, the maximum file
capacity was exceeded.
"Exceeded max. No. of pages."
While printing a Sample Print,
Locked Print, Hold Print, or Stored
Print file, the maximum page
capacity was exceeded.
"Exceeded max. print size. Press [FormFeed] or [JobReset]."
The specified paper size exceeds
the maximum size supported by
this printer.
You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
Delete unneeded files stored in the printer.
• Delete unneeded files stored in the printer.
• Reduce the number of pages to print.
Press [Form Feed] to force printing or [JobReset] to cancel printing.
"Exceeded max. print size. Press [JobReset]."
The specified paper size exceeds the maximum size supported by
Press [JobReset] to cancel printing.
this printer.
"Failed to connect to server for Remote Diagnostics."
The printer cannot communicate with Remote Communication
Check the connection to the Remote Server Gate.
Gate.
"Independent-supply toner" Independent-supply toner is set. Use the toner recommended for
this printer.
"IPv6 Address already exists Link-local
The same IPv6 address is already used.
Contact your network administrator.
Address(109/209)"
"IPv6 Address already exists Stateless
The same IPv6 address is already used.
Contact your network administrator.
Address(109/209)"
79
3. Troubleshooting
Message Cause Solution
"IPv6 Address already exists Manual Config.
The same IPv6 address is already used.
Address(109/209)"
"Load paper in (tray name)" There is no paper in the specified
tray.
"No privileges to use funct." The logged in user does not have
the privileges to register programs or change the paper tray settings.
"Par. I/F board has a problem."
The printer's self-diagnostic test failed due to a loopback error.
"Printer Font Error." There are problems with the
printer's font file.
"Problem with Hard Disk Please call service."
The printer cannot detect the hard disk.
Contact your network administrator.
Load the specified paper in the tray, press [JobReset] to reset the job.
For details about how to set permissions, see "Configuring Administrator Authentication", Security Guide.
Replace the IEEE 1284 board that caused the error.
Turn the printer off, and then turn it on again.
If the problem persists, contact your sales or service representative.
Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative.
80
"Problem:Wireless card Please call service."
"Replacmnt Requrd Maint. Kit"
"Replcmnt Requrd Drum Unit"
"Repl Requrd Soon Maint. Kit"
The printer cannot detect a wireless LAN interface board.
You need to replace the maintenance kit.
You need to replace the drum unit.
You will need to replace the maintenance kit soon.
Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.
Contact your sales or service representative.
Contact your sales or service representative.
Contact your sales or service representative to obtain a new unit.
When Messages Are Displayed
Message Cause Solution
"Rplcmnt Rqrd Soon:Drum Unit"
You will need to replace the drum unit soon.
Contact your sales or service representative to obtain a new unit.
"SD Card authenticatn.failed Error recurs, call service."
Authentication from the SD card failed.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
"Set the Drum Unit correctly."
"Set the Maintenance Kit correctly."
"Set the Toner Cartridge correctly."
"Standard Tray is full.
The drum unit may not be installed correctly.
The fusing unit may have not been installed correctly.
The print cartridge may have not been installed correctly.
Contact your sales or service representative.
Contact your sales or service representative.
Turn the printer off, and install the print cartridge again.
The standard tray is full. Remove the paper.
Remove the paper."
"Supply order has failed." The automatic supply order failed. The message indicates the printer
tried to order the supplies.
"This NetBIOS name is already in use.(108/208)"
"The same IPv4 Address already exists.(102/202)"
"The selected job has already been printed or deleted."
"USB has a problem. Please call service."
"Values set for IPv6/ Gateway addresses are invalid.(110/210)"
The NetBIOS name specified for the printer is already used by another device on the network.
The IPv4 address specified for the printer is already used by another device on the network.
This message might appear if you print or delete a job from Web Image Monitor.
The printer has detected a USB board failure.
The IPv6 address or gateway address is invalid.
Contact your network administrator.
Contact your network administrator.
Press Exit on the message screen.
Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.
Check the network settings.
81
3. Troubleshooting
Message Cause Solution
"Waste Toner almost full" The waste toner bottle must be
replaced when the waste toner is full.
"Waste Toner full" The waste toner is full. Replace the waste toner bottle.
"WPA Auth. incomplete. (211)"
WPA authentication could not be completed.
Prepare a new waste toner bottle.
For details, see page 37 "Replacing the Waste Toner Bottle".
Contact your network administrator.

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.
Message Cause Solution
"84: Error" There is no work area available
for image processing.
Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer.
82
"85: Error" The specified graphics library is
unavailable.
"86: Error" Parameters of the control code
are invalid.
"91: Error" Printing was canceled by the
auto job cancel function due to a command error.
"92: Error" Printing was canceled because
the [
Job Reset] key or the [Suspend/Resume] key was pressed on the printer's control panel.
Check that the data is valid.
Check the print settings.
Check that the data is valid.
Perform the print operation again as necessary.
When Messages Are Displayed
Message Cause Solution
"Address book is in use." The printer currently cannot
perform authentication because
Wait a while, and then retry the
operation. the Address Book is being used by another function.
"Auto-user prog. failed." Automatic registration of
information for LDAP Authentication or Windows Authentication failed because
For details about the automatic
registration of user information,
see "Auto Registration to the
Address Book", Security Guide. the Address Book is full.
"Cannot print." You have no privileges to print
the PDF file you want to print.
"Classification Code Error" The classification code is not
specified with the printer driver.
Contact the owner of the
document.
Select [Optional] for the
classification code. For details
about how to specify
classification code settings, see
"Registering Classification
Codes", Operating Instructions.
"Collate cancelled." Collate was canceled. Turn the printer off, and then
turn it on again. If the message
appears again, contact your
service representative.
"Collate: Page max." The amount of free memory is
insufficient to perform collating.
"Command Error." An RPCS command error
occurred.
Reduce the number of pages to
be printed.
Check that the communication
between a device and the
printer is working correctly.
"Compressed Data Error" The printer detected corrupt
compressed data.
Check that the program you
used to compress the data is
functioning correctly.
"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex
Tray" in [Paper Input] to enable
duplex printing for the paper
tray.
"Error occured. Prntd/Cncld." An error occurred during
Check the print settings. printing, but it was ignored.
83
3. Troubleshooting
Message Cause Solution
"Excd Prt Vol Use max count." Printing was canceled because
the print maximum number was reached.
"Excd Prt Vol Use max count." Maximum number of user codes
that can be registered has been reached.
"File System Error." PDF direct printing could not be
performed because the file system could not be obtained.
"File System Full." The PDF file cannot be printed
because the capacity of the file system is full.
"Function use denied." The print job was cancelled
because of one of the following:
• The user does not have privileges to print.
• No privileges to print are assigned to the entered user name or user code, or a wrong password was specified for the user name.
Contact your user administrator.
Delete unnecessary user codes.
Turn the printer off, and then turn it on again. If the message appears again, contact your service representative.
Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer.
Enter the user name or user code with privileges to print, or enter the correct password for the user name.
84
"HDD is full." The hard disk became full while
printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer.
"HDD not installed." The printer received a stored
job file but no hard disk is installed.
Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.
When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the printer.
Contact your sales or service representative.
When Messages Are Displayed
Message Cause Solution
"I/O buffer overflow." An input buffer overflow
occurred.
"Insufficient Memory." A memory allocation error
occurred.
• Select [Font Priority] for [Memory Usage] in [System].
• In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value.
• Reduce the number of files being sent to the printer.
PCL 6
Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list. In some cases, it will take a long time to complete a print job.
"No response from server." A timeout occurred while the
printer was connecting to the server for LDAP Authentication or Windows Authentication.
"Paper Size Error" Printing was canceled because
the specified paper size cannot be fed from the tray.
PCL 5e, PostScript 3
Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
Check the status of the server.
Check the available paper size.
85
3. Troubleshooting
Message Cause Solution
"Paper Type Error" The printer does not recognize
the paper type specified using the printer driver.
Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer.
"Password mismatch." A wrong password was entered
Check the password. when an encrypted PDF file was printed.
"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.
"Print overrun." Printing images was aborted. Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help.
"Receiving data failed." Data reception was aborted. Resend the data.
"Sending data failed." The printer received a command
to stop a transmission from the
Check that the computer is
working correctly. printer driver.
86
"User auth. already exists." The same account name is
already used in the newly selected domain or server in an environment using LDAP Authentication or Integration Server Authentication.
Contact your user administrator.

When You Cannot Print

When You Cannot Print
Problem Cause Solution
Printing does not start. The power is off. For details about how to turn on
the main power switch, see
page 28
Power"
"Turning On/Off the
.
Printing does not start. The cause is displayed on the
screen of the control panel.
Printing does not start. The interface cable is not
connected correctly.
Printing does not start. The correct interface cable is
not being used.
Printing does not start. The interface cable was
connected after the printer was switched on.
Check the error message or
warning status on the display
panel, and then take the
required action. For details
about solutions, see page 76
"When Messages Are
Displayed".
For details about how to
connect interface cables
correctly, see "Connecting the
Printer", Operating Instructions.
The type of interface cable to
use depends on the computer.
Be sure to use the correct one. If
the cable is damaged or worn,
replace it. For details about
interface cable, see
"Connecting the Printer",
Operating Instructions.
Connect the interface cable
before turning on the main
power switch.
87
3. Troubleshooting
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, failure to print might result from a weak wireless signal.
Printing does not start. If the printer is using wireless
LAN, when there is a microwave oven, mobile phone, industrial machine, scientific instrument, or medical instrument which uses the same frequency range near the device, radio waves may be interfering with the wireless LAN's communication.
Check the radio signal status of
the wireless LAN in [System
Settings]. If the signal quality is
not satisfactory, move the
printer to a location where
radio waves can pass or
remove objects that might cause
interference.
You can check the signal status
only when wireless LAN is used
in infrastructure mode. For
details about the radio signal
status of the wireless LAN, see
"Host Interface", Operating
Instructions.
Turn off the microwave oven,
mobile phone, industrial
machine, scientific instrument, or
medical instrument which uses
the same frequency range and
then try printing again. If
printing is successful, move the
device to a location where it
does not interfere.
88
Printing does not start. If the printer is using wireless
LAN, SSID settings may be incorrect.
Check that the SSID is correctly
set using the printer's display
panel. For details about SSID
Setting, see "Connecting to the
Wireless LAN Interface",
Operating Instructions.
When You Cannot Print
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, the receiver's MAC address may be preventing communication with the access point.
Printing does not start. The Login User Name, Login
Password, or Driver Encryption Key is incorrect.
Printing does not start. Advanced encryption has been
set using the Extended Security function.
Check the access point settings
when using the infrastructure
mode. Depending on the access
point, client access may be
filtered by MAC address. Also,
check that there are no
transmission problems between
the access point and wired
clients, and between the access
point and wireless clients.
Check the Login User Name,
Login Password, and Driver
Encryption Key.
Check the settings of the
Extended Security function. For
details about Extended Security
function settings, see
"Specifying the Extended
Security Functions", Security
Guide.
[List / Test Print] is disabled. A mechanical error might have
occurred.
Printing does not start when using the extended wireless
The correct Communication Mode is not set.
LAN in Ad-hoc Mode.
Contact your service
representative.
• Turn the main power switch off and then back on again. For details about how to turn on/off the main power switch, see page 28 the Power"
"Turning On/Off
.
• Change [Communication Mode] in [System Settings] to [802.11 Ad-hoc Mode], and then select [Off] for [Security Method]. For details about Communication Mode, see "Host Interface", Operating Instructions.
89
3. Troubleshooting
If printing does not start, contact your service representative.

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer.
When the printer is connected to the computer using the interface cable
Check that the print port setting is correct. When connecting the printer to the computer using a parallel interface, connect using LPT1 or LPT2.
1. Open the printer properties dialog box, and then click the [Ports] tab.
For details about displaying the printer properties dialog box, see "Displaying the Printer Driver Properties with Windows", Operating Instructions.
2. In the [Print to the following port(s)] list, check that the correct port is selected.
Network connection
For details about the network connection, contact your administrator.
90

Other Printing Problems

Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer.

When You Cannot Print Properly

Problem Cause Solution
The printed image is smudged. Settings for thick paper have not
been configured when printing on thick paper in the bypass tray.
Printed images contain blots or are patchy.
The paper is damp. Use paper that has been stored
PCL 5e
On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. Then in the "Type:" list, select a proper paper type.
PCL 6/PostScript 3
On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select [Bypass Tray] in the "Input Tray:" list. Then in the "Paper Type:" list, select a proper paper type.
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 53
"Paper Precautions"
.
Printed images contain blots or are patchy.
The printer is not on a level surface.
The printer must be placed on a stable and level surface. Check the printer environment and select an appropriate location. For details about the printer's environment, see "Install Location", Operating Instructions.
91
3. Troubleshooting
Problem Cause Solution
Printed images contain blots or are patchy.
The printed image is faded over the entire page.
The printed image is faded over the entire page.
The printed image is faded over the entire page.
The paper is creased, curled, or has blemishes.
Smooth out the wrinkles or replace the paper. For details about paper, see page 53 "Paper Precautions".
The paper is damp. Use paper that has been stored
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see
"Paper Precautions"
page 48
"Paper
and
"Paper Type
.
On the printer driver's [Detailed Settings] tab, click [Print Quality] in
.
The paper is unsuitable. Printing on coarse or treated paper might result in faint print image.
If [On] is selected in the "Toner Saving:" list in the printer driver settings, the entire page will be faded when printed.
page 53
Use recommended paper. For details about recommended paper, see Size Specifications" page 51 Specifications"
PCL 6/PostScript 3
"Menu:", and then select [Off] in the "Toner Saving".
92
Images smudge when rubbed. (Toner is not fixed.)
The specified paper type and the paper that is actually loaded might be different. For example, thick paper might be loaded but not specified as the paper type.
PCL 5e
On the printer driver's [Paper] tab, select a proper paper type in the [Type:] box.
PCL 6/PostScript 3
On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select a proper paper type in the "Paper Type:" list.
Other Printing Problems
Problem Cause Solution
The printed image is different from the image on the computer's display.
The image is too dark or too light.
The image is too dark or too light.
Printing will be performed by the printer's graphic processing function.
The paper type settings are not configured correctly.
The paper is loaded reverse side up. Printing on non-print surfaces reduces print quality and can damage the printer's internal components.
Image is dirty. Use of non-recommended toner
can result in a loss of print quality and other problems.
PCL 6
On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:" list.
Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see page 69
"Paper Settings"
.
Before printing on special paper, check its surface carefully. For details about special paper, see
page 53
"Paper Precautions".
Use genuine manufacturer toner. Contact your service representative.
Printed graphics do not match graphics on the screen.
Print result differs from the display.
If the printer driver is configured to use the graphics command, the graphics command from the printer is used to print.
A non-Windows operating system is being used.
If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.
Check that the application supports the printer driver.
93
3. Troubleshooting
Problem Cause Solution
Print result differs from the display.
Print result differs from the display.
Characters differ from the display.
The printer is not selected for printing.
Use the printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the [Start] menu", Operating Instructions.
Data transmission failed or was canceled during printing.
Check whether there is failed or canceled data remaining. For details about how to identify the cause of the error, see "Checking Error Logs", Operating Instructions.
The loaded paper is unsuitable. Printing on recommended paper
produces better resolution. For details about recommended paper, see
page 48 Size Specifications" page 51
"Paper Type
Specifications"
"Paper
and
.
94
Image position differs from the display.
The page layout settings are not configured correctly.
Check the page layout settings configured using the application. For details about page layout settings, see the application's Help.
Other Printing Problems
Problem Cause Solution
Image position differs from the display.
Lines of garbled or unwanted alphanumeric characters appear.
Images are cut off, or excess is printed.
The page layout settings are not configured correctly.
An incorrect printer language might have been selected.
You may be using paper smaller than the size selected in the application.
PCL 5e
On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size.
PCL 6 / PostScript 3
On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:", and then select the desired size in the "Print On:" list.
Select the correct printer driver, and then print the file again.
Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about the reduction function, see the printer driver Help.
Photo images are grainy. Some applications print at a
lower resolution.
A solid line is printed as a
Dither patterns do not match.
dashed line or appears blurred.
Use the application's or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.
PostScript 3
Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.
95
3. Troubleshooting
Problem Cause Solution
Fine lines are fuzzy with inconsistent thickness or color, or do not appear.
Images appear only partially colored.
Super fine lines have been specified in the application.
PostScript 3
Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.
If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines.
The paper is damp. Use paper that has been stored
in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 53
"Paper Precautions"
.
96
When printing is performed using the USB device server, a print job cannot be completed properly.
The back sides of prints are partially dirty.
Even if the USB device server has received the data successfully, the printer cannot complete the print job properly because the timeout period set on the printer is too short.
The fixing ratio of toner is too low. This problem may occur when very dense images such as halftone images are printed.
Specify a longer period for [I/O Timeout] using the printer's control panel.
• Specify a paper thickness that is greater than the one currently set in paper type settings. If specifying thicker paper does not resolve the problem, specify a paper thickness that is further greater than the one currently used.
• If the problem persists, print in Silent mode.
Other Printing Problems
Problem Cause Solution
Images smudge when rubbed. (Toner is not fixed.)
The fixing ratio of toner is too low. This problem may occur when very dense images such as halftone images are printed.
Prints are smeared with toner. The fixing ratio of toner is too
low. This problem may occur when very dense images such as halftone images are printed.
• Specify a paper thickness that is greater than the one currently set in paper type settings. If specifying thicker paper does not resolve the problem, specify a paper thickness that is further greater than the one currently used.
• If the problem persists, print in Silent mode.
• Specify a paper thickness that is greater than the one currently set in paper type settings. If specifying thicker paper does not resolve the problem, specify a paper thickness that is further greater than the one currently used.
• If the problem persists, print in Silent mode.
Image is too light. The drum has condensation on
it.
Image is out of focus. The drum has condensation on
it.
If this problem occurs, contact your service representative.
If this problem occurs, contact your service representative.
97
3. Troubleshooting
Problem Cause Solution
Toner is smudged. The toner was smudged by
moisture in the paper.

Paper Misfeeds Occur Frequently

Problem Cause Solution
Paper is not fed from the selected tray.
When you are using Windows, printer driver settings override those settings using the display panel.
• Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see page 53 Precautions"
• If the problem persists, contact your service representative.
PCL 5e
On the printer driver's [Paper] tab, select the desired input tray in the "Input Tray:" list.
"Paper
.
98
Images are printed at a slant. The tray's side fences might not
be locked.
PCL 6/PostScript 3
On the printer driver's [Detailed Settings] tab, click [Paper] in "Menu:", and then select the desired input tray in the "Input Tray:" list.
Check that the side fences are locked. For details about how to set the side fences, see "Loading Paper into Paper Trays" or page 60 Paper into the Bypass Tray"
page 56
"Loading
.
Loading...
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use