Pitney Bowes DM400C, DM300C User Manual

DM300c / DM400c Digital Mailing Systems

Operator Guide

SV62261 Rev. A ©2009 Pitney Bowes Inc.

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your digital mailing system may not have some of the features described in this book. Available features vary, depending on the model of your mailing system, installed options, system software level, how your system is set up and the country it is designed to operate in.

E-Z Seal, Postage By Phone, Purchase Power, PC Meter Connect, DM Series, and INVIEW Accounting are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency. USPS is a registered trademark of the United States Postal Service. Windows is a trademark of Microsoft Corporation.

FCC Part 15 Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

A shielded USB cable must be used with this equipment to ensure compliance with the limits. Use of a unshielded cable is prohibited.

FCC Part 68 Compliance of the G900 Modem

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and

modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an

incoming call. In most but not all areas, the sum of RENs should not exceed five (5). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).

If this equipment (3C00, 4C00 mailing machine) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment (3C00, 4C00 mailing machine), please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-522- 0020 for repair or warranty information. If the equipment is causing harm

to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment is not intended to be repaired by the customer.

Connection to party-line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.

If the installation site has specially wired alarm equipment connected to the telephone line, ensure the installation of this mailing machine does not disable the alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Servicing

This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Industry Canada

This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed five.

The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Pitney Bowes Contact List

DM300c

DM400c

Machine Identification

Product Name: DM300c Digital Mailing System

Model Number: 3C00

OR

Product Name: DM400c Digital Mailing System

Model Number: 4C00

Resources

For support information, go to www.pb.com and click on Customer Support. Click on Meters and Mailing Systems, then click on the appropriate product name link.

To order PB supplies and accessories, go to: www.pb.com and click on Supplies

OR

order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM ET.)

To view a list of your equipment, pay invoices online, or you have questions about your Postage-by-Phone account go to: www.pb.com and click on My Account

For questions about your account or the product, call the Pitney Bowes Customer Care Center at 1-800-522-0020 (Monday through Friday, 8:00 AM - 8:00 PM ET).

To contact the United Stated Postal Service® (USPS), visit: www.USPS.com

SV62261 Rev. A

v

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

Table of Contents

Table of Contents

1 • Introduction

What's in this Guide...........................................................	1-2
About Your Digital Mailing System.....................................	1-3
Postal Requirements .........................................................	1-4
Sections of the Meter Stamp .............................................	1-5
What is IntelliLink® ............................................................	1-5
About Constant Connection...............................................	1-6
About PC Meter Connect™ ...............................................	1-6
Other Sources of Information ............................................	1-7
Important Safety Notes......................................................	1-7
Important Telephone Safety Instructions ...........................	1-9

2 • Getting to Know Your System

Parts of the Machine - DM300c .........................................	2-2
Parts of the Machine - DM400c .........................................	2-4
Control Panel.....................................................................	2-6
Connections on Back of Machine......................................	2-8

3 • Running Mail

Home Screen.....................................................................	3-2
Checking Funds (Postage) Availability in Machine............	3-2
Applying Postage...............................................................	3-3
Keying In the Postage Directly...................................	3-4
Entering Weight Manually .........................................	3-4
Using the Optional Weighing Platform .......................	3-5
Processing Letter Mail .......................................................	3-6
Manually Feeding Envelopes (DM300c) ....................	3-6
Automatically Feeding Envelopes (DM400c) .............	3-7
Processing Flats, Packages, or Non-Letter Mail ...............	3-8
Printing a Single Tape ................................................	3-8
Printing Multiple Tapes...............................................	3-8
Selecting an Account to Track Postage.............................	3-9
Using Differential Weighing .............................................	3-10

SV62261 Rev. A

vii

Table of Contents

Checking and Clearing the Batch Count .........................	3-13
Viewing (Checking) the Batch Count .......................	3-13
Printing the Batch Count ..........................................	3-14
Clearing the Batch Count.........................................	3-15

4 • Printing Options

Printing Options Overview .................................................	4-2
Sections of the Meter Stamp .............................................	4-3
Printing a $0.00 Meter Stamp............................................	4-3
Auto-Advance of Printed Date for the Meter Stamp ..........	4-3
Manually Changing Printed Date for the Meter Stamp......	4-4
Sealing Envelopes without Printing a Meter Stamp...........	4-5
DM300c Only .............................................................	4-5
DM400c Only .............................................................	4-5
Printing the Date and Time, Ad or Text (no meter stamp)..	4-6
Omitting/Restoring Day or Date on the Meter Stamp........	4-7
Adjusting Horizontal Print Position of Indicia.....................	4-7
Adding/Removing a Postal Inscription to Meter Stamp .....	4-8
Adding/Removing an Envelope Ad to the Meter Stamp ....	4-9

5 • Normal and Custom Presets

What is a Preset? ..............................................................	5-2
Why Should I Use A Presets?............................................	5-2
Why Should I Use a USPS® “Class” in my Preset? ...........	5-2
Normal Preset....................................................................	5-3
Selecting a Normal Preset .........................................	5-3
Defining New Values for the Normal Preset...............	5-3
Custom Presets .................................................................	5-5
Selecting Custom Presets..........................................	5-5
Viewing a Custom Preset ..........................................	5-5
Defining Custom Presets ...........................................	5-6
Editing a Custom Preset Name..................................	5-8
Overwriting (Save New Settings for) Custom Preset . 5-8
Deleting a Custom Preset ..........................................	5-9

viii	SV62261 Rev. A

Table of Contents

6 • Adding Postage/Connecting to the Data Center

Postage and Your Machine................................................	6-2
Establishing Communications Between Your Machine and ...
the Pitney Bowes Data Center .......................................	6-2
Downloads from the Data Center to Your Machine...............	6-3
Using Constant Connection to Establish Communications with
the Data Center ..............................................................	6-6
Using PC Meter Connect™ to Establish Communications with .
the Data Center ..............................................................	6-7
Using an Analog Phone Line to Establish Communications with
the Data Center ..............................................................	6-9
Checking Funds (Postage) Availability in Machine..........	6-10
Checking Your Postage By Phone® Account Balance .....	6-11
Adding Postage ...............................................................	6-12
Printing a Funds Report...................................................	6-14
Downloading Files or Updating System...........................	6-15
Settings for Connecting to the Data Center .......................	6-16

7 • System Options

System Options Overview .................................................	7-2
Basic Options ....................................................................	7-3
Setting the Time, Date, and Timeouts........................	7-3
Changing Language...................................................	7-7
Adjusting the Contrast of the Display.........................	7-7
Setting Postage Limits (Funds Warnings)..................	7-8
Enabling/Changing/Disabling Lock Codes/Passwords...	7-9
Configuring the Tape Button.....................................	7-12
Setting Up (USPS) Confirmation Services...............	7-13
Advanced Options ...........................................................	7-14
Meter Withdrawal (Withdrawing Postage Funds).....	7-14
Managing (USPS) Confirmation Records ................	7-15
Running Install Mode ...............................................	7-17
Managing Confirmation Records .............................	7-15
Running Install Mode ...............................................	7-16

SV62261 Rev. A

ix

Table of Contents

8 • Standard Accounting Option

Overview of Accounting Options........................................	8-2
Activating/Setting Up Standard Accounting Option ...........	8-4
Turning On Accounting ......................................................	8-6
Turning Off Accounting ......................................................	8-7
Turning On Account Passwords ........................................	8-7
Turning Off Account Passwords ........................................	8-8
Creating New Accounts .....................................................	8-9
Editing Account Names and Passwords..........................	8-10
Selecting An Account to Track Postage...........................	8-11
Displaying Account Totals................................................	8-12
Printing Account Reports .................................................	8-13
Printing to an Attached Printer .................................	8-13
Printing on an Envelope or Tape Strip......................	8-14
Clearing All Account Totals ..............................................	8-16
Deleting Accounts............................................................	8-17

9 • Reports

Overview of Reports ..........................................................	9-2
Last 5 Refills Report ..........................................................	9-2
Funds Report.....................................................................	9-3
Single Accounts Report .....................................................	9-3
Multi-Account Summary Report.........................................	9-3
Account List Report ...........................................................	9-4
System Setup Report ........................................................	9-5
Error Report.......................................................................	9-5
Configuration Report .........................................................	9-6
Software Version Report....................................................	9-6
Confirmation Services Report............................................	9-6
Printing a Report................................................................	9-7
Printing to an Attached Printer ...................................	9-7
Printing on an Envelope or Tape Strip........................	9-7

x	SV62261 Rev. A

Table of Contents
10 • Text Messages
Text Messages Overview.................................................	10-2
Text Message Specifications ...........................................	10-3
Postal Rules and Guidance.............................................	10-3
Envelope Guidance .........................................................	10-4
Creating a Text Message.................................................	10-5
Viewing/Editing a Text Message......................................	10-6
Deleting a Text Message .................................................	10-7
11 • Scale Options
Scale Options Overview ..................................................	11-2
Zeroing the Scale ............................................................	11-3
Setting Weight Change Options ......................................	11-3
Setting Class Change Options ........................................	11-4
Turning Auto Scale On or Off...........................................	11-5
Setting the Scale Location Code .....................................	11-6
Managing Intra BMC ZIP Code Groups...........................	11-6
Creating Intra BMC ZIP Code Groups ......................	11-7
Editing Intra BMC ZIP Code Groups.........................	11-8
Deleting Intra BMC ZIP Code Groups.....................	11-10
12 • Maintenance
Printing a $0.00 Meter Stamp..........................................	12-2
Messages Indicating Ink Cartridge Replacement............	12-2
Replacing the Ink Cartridge.............................................	12-3
Filling the Moistener (DM400c Only) ...............................	12-6
Filling the Moistener (DM300c Only) ...............................	12-7
Maintaining the Moistener ...............................................	12-8
Cleaning the Stripper Blade and Brush Assembly
(DM400c) .................................................................	12-8
Cleaning the Shield and Wick (DM400c) .................	12-9
Removing the Moistener (DM300c) .......................	12-10
Removing the Shield and Wick (DM300c) .............	12-12
Printer Maintenance ......................................................	12-13
Printing a Test Pattern............................................	12-13
Cleaning the Printer Nozzle ...................................	12-14
Replacing the Print Head .......................................	12-15

SV62261 Rev. A

xi

Table of Contents

13 • Troubleshooting

Getting Help.....................................................................	13-2
Messages on the LCD Display ........................................	13-2
Blank Display...................................................................	13-2
Display Difficult to Read ..................................................	13-3
Printing Problems ............................................................	13-3
Feeding Problems ..........................................................	13-4
To clear a stalled envelope in the printer area: ........	13-4
To avoid stalled envelopes:......................................	13-4
To clear a stalled envelope in the feeder area
(DM400c only): ...............................................................	13-5
Moistening Problems (envelopes don't seal)...................	13-6
Problems Connecting to Data Center via LAN Network....	13-7
Problems Connecting to the Data Center via the PC ......	13-8
Problems Refilling Postage via the PC..........................	13-10
Problems Connecting to the Data Center via Analog Line ...	13-11
Accidentally Printing the Wrong Postage ......................	13-12
Viewing System Configuration Levels ...........................	13-12

14 • Supplies and Options

Supplies and Accessories ...............................................	14-2
Options ............................................................................	14-3
Weighing Platform....................................................	14-2
Moistener .................................................................	14-3
Postal Inscriptions/Advertisements ..........................	14-3
Departmental Accounting.........................................	14-3
Electronic USPS® Confirmation Services.................	14-3

Appendix A • Specifications

Equipment Specifications .................................................	A-1
Material Specifications......................................................	A-2

Appendix B • Glossary

Index

xii	SV62261 Rev. A

1 • Introduction

DM300c

DM400c

This chapter lists the key features of your mailing system, tells you what's in this guide, and presents important safety information.

What's in this Guide............................................................	1-2
About Your Digital Mailing System......................................	1-3
Postal Requirements ..........................................................	1-4
Sections of the Meter Stamp ..............................................	1-5
What is IntelliLink® .............................................................	1-5
About Constant Connection................................................	1-6
About PC Meter Connect™................................................	1-6
Other Sources of Information .............................................	1-7
Important Safety Notes.......................................................	1-7
Important Telephone Safety Instructions ............................	1-9

SV62261 Rev. A

1-1

1 • Introduction

What's in this Guide

Section	Description
Chapter 1	Describes the key features of your mailing system. It
Introduction	also includes important safety notes.
Chapter 2	Explains the purpose and shows the location of each
Getting to Know	control and machine feature. Please read this section
Your System	carefully.
Chapter 3	Explains how to process mail. The operations covered
Running Mail	here are the ones you'll use most often.
Chapter 4	Explains your printing options for incoming and outgoing
Printing Options	mail.
Chapter 5	Explains the Normal and Custom Presets feature for
Normal and	saving commonly-used settings on your machine
Custom Presets
Chapter 6	Explains how to connect your system to the Pitney
Adding Postage	Bowes Data Center so you can add postage and
/Connecting to	download the latest postal rates and software to your
Data Center	meter
Chapter 7	Provides step-by-step instructions for customizing
System Options	system operation to suit your own needs
Chapter 8	Provides instructions for setting up the optional standard
Standard	accounting feature.
Accounting Opt.
Chapter 9	Provides you with a description of reports you can print
Reports	on your system
Chapter 10	Provides instructions for setting up text messages.
Text Messages
Chapter 11	Provides instructions for setting up the optional weighing
Scale Options	platform.
Chapter 12	Explains how to check print quality and take care of the
Maintenance	ink cartridge and moistener.
Chapter 13	Explains how to fix common problems and tells you
Troubleshooting	what error messages mean.
Chapter 14	Lists the supplies available for your mailing system. It also
Supplies and	describes options that add to the versatility of your mailing
Options	system and enhances the productivity of your mailroom.
Appendix A	Provides material and equipment specifications.
Specifications
Appendix B	Explains terms unique to the world of mailing.
Glossary

1-2	SV62261 Rev. A

1 • Introduction

About Your Digital Mailing System

Your digital mailing system's advanced features include:

•Space-saving, compact footprint

•ENERGY STAR® compliant design lowers operating costs and helps preserve the environment

•Large, easy-to-read display shows system status and prompts you through setup operations

•Semi-automatic and automatic envelope feeding, transport, and auto-eject

•Automatic date advance

•User-selectable ad slogans and inscriptions

•Convenient and simple postage refills via Postage By Phone® (requires LAN Internet connection or PC with Internet access)

•Stacker neatly stacks finished envelopes

•Ink jet printing technology provides clear, crisp imprints

•Weighing platform weighs mail pieces (optional)

•Integrated rating feature calculates correct postage

•Date and time stamp for use on incoming mail or on sensitive documents (optional)

•Accounting feature tracks postage costs by department (optional)

•Password protection limits access to authorized personnel

•Full report printing capability provides hard-copy records of your postage transactions

•In-line moistener wets and seals envelopes (optional)

•USB communication ports for exporting report data to a PC and for adding peripherals such as scanner or printer (optional)

SV62261 Rev. A

1-3

1 • Introduction

Postal Requirements

The meter on your mailing machine is licensed by the United States Postal Service (USPS®) and you must follow some basic requirements.

•Mail must have the correct date and postage amount in the meter stamp (indicia).

•Metered mail must bear the ZIP Code location of the post office where the postage meter (mailing machine) is registered.

•If you move to another ZIP Code location, you must update the ZIP Code by calling our Customer Care Center (see page v).

•The USPS® requires a postal inspection of your machine every 120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Postage By Phone® meter payment account balance or to add postage to your meter.

iNOTE: If the interval between inspections is more than 90 days, your machine's display prompts "Inspection Due." If the interval between inspections is more than 120 days, the display prompts "Inspection Required." At this point, you won't be able to use your mailing system until your system is inspected. In either case, to satisfy the postal inspection requirement, simply:

•Follow the prompts on the "Inspection Due" screen or

•Press Refill Postage and select "Check PBP Account Balance" (which will not decrease or change the funds in your account).

•Tape strips are used to apply postage on mail pieces that are too thick or too large to run through your machine. These sheets must conform to postal specifications. For best performance, we recommend Pitney Bowes tape strips (see Chapter 14, Supplies and Options and page v for ordering information).

1-4	SV62261 Rev. A

1 • Introduction

Sections of the Meter Stamp

These are the sections that make up the meter stamp printed on your mail piece.

Inscription*		Meter Serial			Postage Value
		Number			Applied

Envelope Ad	Datamatrix		ZIP Code
	Barcode		Origination Date

Optional Printing	Required Printing
	*required only for certain classes of mail
What is IntelliLink™?

Your mailing system takes full advantage of IntelliLink™, your digital gateway to an entire suite of services and information that can move your mail more efficiently and enhance your business performance. IntelliLink™ technology gives you the ability to:

Add postage funds conveniently

You can add funds to your machine electronically via Pitney Bowes Postage By Phone® (requires analog phone line, a Windows PC with Internet connection, or a LAN Internet connection).

Download Postal Rate Updates

The latest postal rates can be downloaded precisely when you need them.

Use USPS® Confirmation Services

You can take advantage of special services offered by the USPS® such as Delivery Confirmation, Signature Confirmation, and Certified Mail if you have this optional feature.

Add Features On Demand

You can easily download envelope ads, postal inscriptions, and optional features such as departmental accounting.

Keep Your System Current

Electronic software download capability means you'll always have the latest version of your machine's operating system.

SV62261 Rev. A

1-5

1 • Introduction

About Constant Connection

Constant Connection is an option that allows you to connect your machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Internet connection is normally much quicker than using the analog phone line option to download postage and software updates to your machine. Constant Connection’s highspeed connectivity eliminates the need for an analog line and provides faster transmission speed when connecting through your local network.

To use, plug one end of the Ethernet cable (supplied) to your Internet LAN network port and the other end to the USB adapter which plugs into the USB port on the back of the machine (see also Chapter 6, Adding Postage).

You may leave this connected on a permanent basis; hence the name "constant connection".

About PC Meter Connect™

PC Meter Connect is another high-speed connectivity option that also eliminates the need for an analog line. Similar to Constant Connection, PC Meter Connect™ enables your meter to connect directly to your Windows PC and use your PC’s Internet connection to connect to the Pitney Bowes Data Center for postage refills, software upgrades and USPS® rate changes..

The PC Meter Connect™ software installation CD and a USB cable are included in your starter kit. You simply load the software into a PC with an Internet connection (broadband, DSL, network, etc.) and connect the USB cable between your meter and a Windows PC. See also Chapter 6, Adding Postage for more information on using PC Meter Connect™.

Before installing the PC Meter Connect™ software, make sure your PC meets these minimum requirements:

•Windows® Vista, Windows XP, or Windows 2000 operating systems with the latest service packs

•1.2 GHz processor

•512 MB of RAM

•administrative rights to install software

•an Internet connection

1-6	SV62261 Rev. A

1 • Introduction

Other Sources of Information

Other sources of information for your machine include:

•The DM300c/DM400c Quick Reference Guide has condensed versions of many of the topics covered in this book. You can normally store this handy guide in the storage slot in the stacker tray.

•The Pitney Bowes Contact List on page v, which provides helpful websites and phone numbers.

Important Safety Notes

Follow the normal safety precautions for all office equipment.

•Please read all instructions before you attempt to operate the system. Save these instructions for future use.

•Use the power cord supplied with the machine and plug it into a properly grounded wall outlet that's located near the machine and easily accessible. Failure to properly ground the machine can result in severe personal injury and/or fire.

•The power cord wall plug is the primary means of disconnecting the machine from the AC supply. The unit is on whenever it is plugged into a live receptacle, even though the operator display may be blank.

•Place the mailing machine base close to an easily accessible wall outlet. DO NOT use a wall outlet controlled by a wall switch or one that is shared with other equipment.

•Do not use an adapter plug on the line cord or wall outlet.

•Do not remove the ground pin from the line cord.

•Make sure the area in front of the wall outlet into which the machine is plugged is free from obstruction.

•DO NOT route the power cord over sharp edges or trap it between pieces of furniture. Make sure there is no strain on the power cord.

•To reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the control panel or its base. The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes.

•Keep fingers, long hair, jewelry and loose clothing away from moving parts at all times.

SV62261 Rev. A

1-7

1 • Introduction

Important Safety Notes (cont'd)

•Keep your hands out of the ink cartridge refill holder.

•Avoid touching moving parts or materials while the machine is in use. Before clearing a stall (jam), be sure machine mechanisms come to a complete stop.

•When removing stalled material, avoid using too much force to protect against minor personal injury and damage to the equipment.

•Use the equipment only for its intended purpose.

•Always follow the specific occupational safety and health standards prescribed for your workplace.

•Do not place lighted candles, cigarettes, cigars, etc., on the mailing machine.

•To prevent overheating, do not cover the vent openings.

•Use only Pitney Bowes approved ink, tape strips, and cleaners. Call the Pitney Bowes Supply Line™ to place orders. If you need Material Safety Data Sheets on the supplies for OSHA requirements, please contact your local Pitney Bowes branch. Refer to the Contact Information List at the front of this guide for more information.

CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. See the page v for contact information.

For California Customers Only: The battery in this product contains perchlorate material. California requires perchloratecontaining products to be accompanied by the following notice: Percholrate Material - special handling may apply. See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/

1-8	SV62261 Rev. A

1 • Introduction

Important Telephone Safety Instructions

If the LAN Internet connection is not available, the machine connects directly to analog telephone lines. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. These safety precautions include:

WARNING: To reduce the risk of fire, use only the 26 AWG telecommunication line cord supplied with your mailing machine.

•Never install telephone wiring during a lightning storm.

•Disconnect the system's telephone line during a lightning storm.

•Avoid using a telephone or equipment that connects to a telephone line during an electrical storm; there may be a remote risk of electrical shock from lightning.

•Do not use the telephone or equipment connected to the telephone to report a gas leak if the telephone is in the vicinity of the leak.

•Never install telephone jacks in wet locations.

•Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

•Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

SV62261 Rev. A

1-9

1 • Introduction

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

1-10	SV62261 Rev. A

2 • Getting to Know Your System

DM300c

DM400c

In this chapter you'll find out where everything is and what it does.

Parts of the Machine - DM300c..........................................	2-2
Parts of the Machine - DM400c..........................................	2-4
Control Panel......................................................................	2-6
Connections on Back of Machine.......................................	2-8

SV62261 Rev. A

2-1

2 • Getting to Know Your System

Parts of the Machine - DM300c

2	3	4

1

5

6

7

11

10

9 8

(shown with optional weighing platform)

2-2	SV62261 Rev. A

2 • Getting to Know Your System

Parts of the Machine - DM300c (cont'd)

Item	Part	Description
1	Control Panel	Allows you to enter and set up information on
		your machine (see next page for details)
2	Tape Feeder	Holds and feeds tape strips for printing
3	LED	Lights green when your system is on; lights
		orange when your system is in "sleep" mode
4	Weighing	Allows you to weigh a mail piece (your system
	Platform	can then calculate postage based on the service
	(optional)	selected)
5	Ink Access	Opens up to allow replacement of the ink
	Cover	cartridge (see Chapter 12, Maintenance)

6Ink Waste Tank Prevents spillage of ink

(partially hidden in figure)

7Storage Slot Allows you store the Quick Reference Guide, CD,

		etc. for easy access.
8	Stacker Tray	Allows the neat stacking of finished mail pieces
9	Clearance	Home - printer rollers engaged for processing
	Lever (two	mail (normal)
	position)	Released - printer rollers disengaged; lower
		portion of printer deck drops down so you can
		clear a stalled mail piece
		i NOTE: The machine won't process mail
		when the lever is left in the released position.
10	Printer Deck	Supports your envelope, post card or tape strip
		as it passes under the printer mechanism
11	Moistener	Applies sealing fluid to the envelope flap (you
		can seal envelopes or leave them unsealed,
		depending on how you feed them)

SV62261 Rev. A

2-3

2 • Getting to Know Your System

Parts of the Machine - DM400c

1	2	3	4	5

13
12				6
11	10	9
			8	7

(shown with optional weighing platform)

14

15	(shown with optional
	weighing platform)

2-4	SV62261 Rev. A

2 • Getting to Know Your System

Parts of the Machine - DM400c (cont'd)

Item Part

Description

1Feeder Access Open this cover to access the moistener bottle

Cover

2Seal/No Seal Allows you to turn envelope sealing on and off

Lever

3	LED	Lights green when your system is on; lights
		orange when your system is in "sleep" mode
4	Ink Access	Opens up to allow replacement of the ink
	Cover	cartridge (see Chapter 12, Maintenance)
5	Weighing	Allows you to weigh a mail piece (your system
	Platform	can then calculate postage based on the service
	(optional)	selected)

6Ink Waste Tank Prevents spillage of ink

7Control Panel Allows you to enter and set up information on

		your machine (see next page for details)
8	Clearance	Home - printer rollers engaged for processing
	Lever (two	mail (normal)
	position)	Released - printer rollers disengaged; lower
		portion of printer deck drops down so you can
		clear a stalled mail piece
		i NOTE: The machine won't process mail
		when the lever is left in the released position.
9	Printer Deck	Supports your envelope, post card or tape strip
		as it passes under the printer mechanism
10	Tape Feeder	Holds and feeds tape strips for printing
11	Moistener	Applies sealing fluid to the envelope flap (you
		can seal envelopes or leave them unsealed,
		depending on the position of Seal/No Seal lever)
12	Side Guide	Reduces the skewing of pieces of mail as you
		feed them into the feeder.
13	Feeder Deck	Supports your envelope, post card or tape strip
		as it waits to be fed into the printer mechanism.
14	Storage Slot	Allows you store the Quick Reference Guide, CD,
		etc. for easy access.
15	Stacker Tray	Allows the neat stacking of finished mail pieces

SV62261 Rev. A

2-5

2 • Getting to Know Your System

Control Panel
2	3	4	5	6

1

7

	9	6	8
Item	Part/Key	Description
1	Tape Key	Allows you to print tape strip(s)
2	Lock/Power Key	Allows you to power up or power down machine.
		If the lock code feature has been enabled, you
		can either power down the machine or put the
		machine into lock-down mode. In lock-down
		mode, access to the machine requires entering
		a four-digit lock code.
3	Screen Selection	Allows you to select a line (one key for each
	Keys	line) on the operator display. Whenever the
		left arrow (◄) occupies the first position in
		one of the display lines, you may press the
		corresponding Screen Selection key to select
		that line.
4	Operator Display	Shows the current status of your system and
		prompts you through all operations

5Up/Down Arrows Allows you to scroll up and down through menu (Scroll Keys) choices (when lit, it indicates more choices)

6Alpha/Numeric Allows you to type in numbers and letters for and QWERTY account names, postage values, and other

Keypads information

2-6	SV62261 Rev. A

2 • Getting to Know Your System

Control Panel (cont'd)

Item Part/Key

Description

7Enter Key Allows you to accept an entry or choice.

8Start and Stop Allow you to start/stop the mailing system when

	Keys	running envelopes
9 Feature Keys		Allows you quick access to the key features on
		the system. Pressing a Feature key takes you
		immediately to the top-level screen of the feature
		for that key.
	Home	Takes you back to the Home (date/postage) screen
	Normal Preset	Allows you to recall a frequently used, predefined
		setting (see Chapter 5, Normal and Custom
		Presets)
	Custom Preset	Allows you to select from up to 10 predefined
		settings (see Chapter 5, Normal and Custom
		Presets)
	Refill Postage	Allows you to transfer funds from your Postage by
		Phone account to your meter (see Chapter 6, Adding
		Postage)
	Funds	Allows you to check your postage funds and
		number of mail pieces processed (see Chapter 6,
		Adding Postage)
	Weigh/Rate	Allows you to weigh and calculate postage based
		on service selected (see Chapter 3, Running Mail)
	Menu	Allows you to access system setup information
		such as date, time, postage, accounts, passwords,
		etc. (see Chapter 7, System Options)

IMPORTANT: When you press one of the Feature keys, any entry in the preceding screen is lost unless you have first pressed the Enter key to confirm the entry. For example, if you entered an account name on one screen and then immediately pressed

another Feature key, the account name will not be recorded by the system.

SV62261 Rev. A

2-7

2 • Getting to Know Your System

Connections on Back of Machine

2	3

1

Item	Part	Description
1	Phone Jack	Allows you to connect to an analog phone line
		via a standard RJ-11 phone plug (the same as a
		Fax machine) and connect to the Pitney Bowes
		Data Center to download postage and software
		updates (see also Chapter 6, Adding Postage).

2USB Ports Used to connect to:

•an external printer to print report data

•an external weighing platform (scale)

•the Pitney Bowes Data Center via the Internet using either a USB network adapter (known as "Constant Connection") or a USB cable connected to a Windows PC that has Internet

access (known as PC Meter Connect™"). See

Chapter 6, Adding Postage for more information.

3	Power	Connects to AC power cord (supplied)
	Receptacle

2-8	SV62261 Rev. A