PHILIPS EM5.1E Service Manual

Service Modes, Error Codes and Fault Finding
5. Service Modes, Error Codes and Fault Finding
EN 25EM5E 5.
Index of this chapter:
1. Test points
2. Service Modes
3. Problems and solving tips (related to CSM)
4. ComPair
6. The blinking LED procedure
7. Protections
8. Repair tips
5.1 Test Points
The chassis is equipped with test points printed on the circuit board assemblies. They refer to the diagram letters. The numbering is in a logical sequence for diagnostics. Always start diagnosing (within a functional block), in the sequence of the relevant test points for that block.
Perform measurements under the following conditions:
Service Default Mode.
Video: colour bar signal.
Audio: 3 kHz left, 1 kHz right.
5.2 Service Modes
Service Default Mode (SDM) and Service Alignment Mode (SAM) offer several features for the service technician, while the Customer Service Mode (CSM) is used for communication between a Philips Customer Care Centre (P3C) and a customer.
There is also the option of using ComPair, a hardware interface between a computer (see requirements below) and the TV chassis. It offers the ability of structured troubleshooting, test pattern generation, error code reading, software version readout, and software upgrading. Minimum requirements: a Pentium processor, Windows 95/ 98, and a CD-ROM drive (see also paragraph 5.4).
5.2.1 Service Default Mode (SDM)
Purpose
To create a pre-defined setting, to get the same measurement results as given in this manual.
To override SW protections.
To start the blinking LED procedure.
Specifications
Tuning frequency: 475.25 MHz for PAL/SECAM.
Colour system: SECAM L for France or PAL B/G for the rest of Europe.
All picture settings at 50 % (brightness, colour, contrast).
All sound settings at 50 %, except volume at 25 %.
All service-unfriendly modes (if present) are disabled, like: – (Sleep) timer. – Child/parental lock. – Blue mute. – Automatic volume limiter (AVL). – Auto switch-off (when no video signal was received for
10 minutes). – Skip/blank of non-favourite pre-sets. – Smart modes. – Auto store of personal presets. – Auto user menu time-out.
How to enter SDM
Use one of the following methods:
Use the standard RC-transmitter and key in the code '062596', directly followed by the ‘MENU’ button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it off, push the ‘MENU’ button again.
When you shorten for a moment the two solder pads on the 'external part' of the SSB print, with the indication SDM. Activation can be performed in all modes, except when the set has a problem with the main-processor. Cau tion : If the SDM is entered via the pins, all the software-controlled protections are de-activated.
Use the DST-emulation feature of ComPair.
Use the ‘DEFAULT’ button on the Dealer Service Tool (RC7150).
After entering this mode, 'SDM' will appear in the upper right corner of the screen.
How to navigate
When you press the 'MENU' button on the RC transmitter, the set will toggle between the SDM and the normal user menu (with the SDM mode still active in the background).
How to exit SDM
Use one of the following methods:
Switch the set to STANDBY via the RC-transmitter.
Press the 'EXIT' button on the DST.
Via a standard customer RC-transmitter: key in '00'­sequence.
5.2.2 Service Alignment Mode (SAM)
Purpose
To perform (software) alignments.
To change option settings.
To easily identify the used software version.
To view operational hours.
To display (or clear) the error code buffer.
Specifications
Operation hours counter.
Software version.
Option settings.
Error buffer reading and erasing.
Software alignments.
How to enter SAM
Use one of the following methods:
Via a standard RC transmitter: key in the code '062596' directly followed by the 'OSD [i+]' button
Short for a moment the two solder pads on the 'external part' of the SSB print, with the indication SAM.
Use the DST-emulation feature of ComPair.
Press the ALIGN button on the DST while the set is in the normal operation
After entering this mode, 'SAM' will appear in the upper right corner of the screen.
Contents of SAM:
Rom Version. Displays the date of the software and the software version of the ROM (example: EM5EU1-1.0_01234= AAABBC-X.Y_NNNNN). – AAA= the chassis name (EM5). – BB= the region: EU= Europe, AP= Asia Pacific PAL/
Multi, AN= Asia Pacific NTSC, US= USA, LT= LATAM. – C= the language cluster number. – X.Y= the software version, where X is the main version
number (different numbers are not compatible with one
another) and Y is the sub version number (a higher
number is always compatible with a lower number). – NNNNN= last five digits of 12nc code software.
EN 26 EM5E5.
Service Modes, Error Codes and Fault Finding
Operation Hours. Displays the accumulated total of operation hours (not the standby hours).
Errors (followed by maximal 10 errors). The most recent error is displayed at the upper left (for an error explanation see paragraph 5.5).
Defect. Module. Here the module that generates the error is displayed. If there are multiple errors in the buffer, which are not all generated by a single module, there is probably another defect. It will then display the message 'Unknown' here.
Reset Error Buffer. When you press the 'OK' button, the error buffer is reset.
Alignments. This will activate the 'Alignments' sub-menu.
Dealer Options. Extra features for the dealers.
Service Options. Extra features for Service.
Initialise NVM. When an NVM was corrupted (or replaced) in the former EM3 chassis, the microprocessor replaces the content with default data (to assure that the set can operate). However, all pre-sets and alignment values are gone now, and option numbers are also not correct. So, this was a very drastic way. In the EM5 chassis, the procedure is implemented in another way: The moment the processor recognises a corrupted NVM, an extra line will be added to the SAM menu: 'Initialise NVM '. Now, you can do two things (dependent of the service instructions at that moment): – Save the content of the NVM via ComPair for
development analysis, before initialising. This will give the Philips Service department an extra possibility for diagnosis (e.g. when Development asks for this).
– Initialise the NVM (same as in the past, however now it
happens conscious).
Store Options. All options are stored when pressing the 'OK'-button
Functional Test. All devices are tested via the 'OK' button. Eventual errors are displayed in the error buffer. The error buffer is not erased, the content returns when this test is terminated.
Broadcast Info. The purpose of this menu is to debug the broadcast, NOT the TV. The menu gives an overview of what is received on the current preset related to Time extraction, CNI codes, and NexTView transmission. Following items are displayed: – Preset. Shows the preset number.Local. Local date and time from the selected preset. – UTC (Coordinated Universal Time). Extracted from the
selected preset.
LTO (Local Time Offset). Extracted from the selected
preset.
CNI (Country and Network Identification). Extracted
from the current preset (displayed as a four digit hexadecimal number. The CNI number identifies the broadcaster.
NexTView service (optional). This item gives
information about the type of NexTView service that is available for the current preset. The possible strings are:
1. NexTView provider.
2. NexTView data available from preset xx (where xx is the preset number).
3. No NexTView data available.
CNI Linking (optional). 'Link' refers to the connection
between the broadcasted NexTView programme information and the preset number. The possible strings are:
1. Data available for preset xx xx xx (where xx xx xx is a list off all presets for which a CNI link is available).
2. 'Automatic link' or ' Manual link', depending on what is read from the broadcast and from the CNI table in the NVM. 'Automatic' means that the link has been made based on broadcasted information, without user-interaction. 'Manual' means that the user has established this link by selecting a preset
in the pop-up menu that you get after setting a reminder/recording/lock/watch in EPG. Erase a wrong 'Manual link' by entering the Manual Installation menu and (without changing anything) activate 'Store'.
3. Nothing is shown.
How to navigate
In SAM, you can select the menu items with the CURSOR UP/DOWN key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the CURSOR UP/DOWN key to display the next/previous menu items.
With the CURSOR LEFT/RIGHT keys, it is possible to: – (De) activate the selected menu item. – Change the value of the selected menu item. – Activate the selected submenu.
How to exit SAM
Use one of the following methods:
Press the 'MENU' button on the RC-transmitter, or
Switch the set to STANDBY (/) via the RC-transmitter, or
Press the 'EXIT' button on the DST.
5.2.3 Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can call his dealer. The service technician can than ask the customer to activate the CSM, in order to identify the status of the set. Now, the service technician can judge the severity of the complaint. In many cases, he can advise the customer how to solve the problem, or he can decide if it is necessary to visit the customer. The CSM is a read only mode; therefore, modifications in this mode are not possible.
How to enter CSM
Use one of the following methods:
Press the 'MUTE' button on the RC-transmitter simultaneously with the 'MENU' button on the TV (top control) for (at least) 4 seconds.
Key in the code '123654' via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen!
How to navigate
By means of the 'CURSOR-DOWN/UP' knob on the RC­transmitter you can navigate through the five menus.
Contents of CSM
Customer Service Menu 1
Software version (example: EM5EU1-1.0_01234). Displays the build in software version. In case of field problems related to software, software flash-RAM pos.7006 must be changed by a new one. Do this via soldering. You will find details of the software versions in the chapter 'Software Survey' of the 'Product Survey ­Colour Television' publication. This publication is generated four times a year.
Feature Box. The 12NC-number of the build in Feature Box software
Set Type. This information is very helpful for a helpdesk/ workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the rear of the TV-set.
Code 1. Gives the last 5 errors of the error buffer. As soon as the built-in diagnose software has detected an error the buffer is adapted. The last occurred error is displayed on the leftmost position. Each error code is displayed as a 3­digit number. When less than 10 errors occur, the rest of
Service Modes, Error Codes and Fault Finding
EN 27EM5E 5.
the buffer is empty ('000'). See also paragraph 5.5 for a description.
Code 2. Gives the first 5 errors of the error buffer. See also paragraph 5.5 for a description.
Volume. Gives the last status of the volume as set by the customer. The value can vary from 0 (volume is minimum) to 100 (volume is maximum). Volume values can be changed via the volume key on the RC-transmitter.
Brightness. Gives the last status of the brightness as set by the customer. The value can vary from 0 (brightness is minimum) to 100 (brightness is maximum). Brightness values can be changed via the 'CURSOR LEFT' and 'CURSOR RIGHT' keys on the RC-transmitter after pressing the 'MENU' button and selecting 'PICTURE' and 'BRIGHTNESS'.
Contrast. Gives the last status of the contrast as set by the customer. The value can vary from 0 (contrast is minimum) to 100 (contrast is maximum). Contrast values can be changed via 'CURSOR LEFT' and 'CURSOR RIGHT' keys on the RC-transmitter after pressing the 'MENU' button and selecting 'PICTURE' and 'CONTRAST'.
Colour. Gives the last status of the colour saturation, as set by the customer. The value can vary from 0 (colour is minimum) to 100 (colour is maximum). Colour values can be changed via 'CURSOR LEFT' and 'CURSOR RIGHT' keys on the RC-transmitter after pressing the 'MENU' button and selecting 'PICTURE' and 'COLOUR'.
Hue. Only relevant for NTSC-signals (e.g. some NTSC­DVD-discs).
Customer Service Menu 2
Sharpness. Gives the sharpness value. The value can vary from 0 (sharpness is minimum) to 7 (sharpness is maximum). In case of bad antenna signals, a too high value of the sharpness can result in a noisy picture. Sharpness values can be changed via the 'CURSOR LEFT' and 'CURSOR RIGHT' keys on the RC-transmitter after pressing the 'MENU' button and selecting 'PICTURE' and 'SHARPNESS'.
Headphone volume. Gives the last status of the headphone volume, as set by the customer. The value can vary from 0 (volume is minimum) to 100 (volume is maximum). Headphone volume values can be changed via the 'CURSOR LEFT' and 'CURSOR RIGHT' keys on the RC-transmitter after pressing the 'MENU' button and selecting 'SOUND' and 'HEADPHONE VOLUME'.
Dolby. Indicates whether the received transmitter transmits Dolby sound ('ON') or not ('OFF'). Attention: The presence of Dolby can only be tested by the software on the Dolby Signalling bit. If a Dolby transmission is received without a Dolby Signalling bit, this indicator will show 'OFF' even though a Dolby transmission is received.
Surround Mode. Indicates the by the customer selected surround mode (or automatically chosen mode). In case the set is a Non-Dolby set there will be displayed '0'. If it is a Dolby-set then is displayed: 'Stereo', '3 Stereo', '3D Surround', 'Dolby Pro Logic', 'Dolby Digital', 'Hall' or 'MPEG Multi-channel'. These settings can be influenced after pressing the 'MENU' button and selecting 'SOUND' and 'SOUND MODE'. It can also have been selected automatically by signalling bits (internal software).
Tuner Frequency. Indicates the frequency the selected transmitter is tuned to. The tuner frequency can be changed via the 'CURSOR LEFT' and 'CURSOR RIGHT' keys for fine tune after opening the installation menu and selecting 'INSTALL' and 'MANUAL INSTALL'.
Front L Trim. Indicates the difference between main volume and volume of front left speaker. Change via: 'MENU', 'SETUP', 'SPEAKERS', and 'FRONT LEFT VOLUME'. The value can vary from '-10' to '+10'
Front R Trim. Indicates the difference between main volume and volume of front right speaker. Change via: 'MENU', 'SETUP', 'SPEAKERS', and 'FRONT RIGHT VOLUME'. The value can vary from '-10' to '+10'
Digital Option. Gives the selected digital mode, '100 HZ', 'Digital Scan', 'Natural Motion', 'Double Lines', or 'Pixel Plus'. Change via 'MENU', 'PICTURE', 'DIGITAL OPTIONS'.
Centre Trim. Indicates the difference between main volume and volume of centre speaker. Change via: 'MENU', 'SETUP', 'SPEAKERS', and 'CENTRE VOLUME' (not available when 'Surround Mode' is set to 'STEREO' or 'HALL'). The value can vary from '-10' to '+10'
TV System. Gives information about the video system of the selected transmitter. – BG: PAL BG signal received. – DK: PAL DK signal received. – I: PAL I signal received. – L: SECAM L signals received. – M38.9: NTSC M signal received with video carrier on
38.9 MHz.
Customer Service Menu 3
Balance. Indicates the balance settings, between '-50' and '+50'. Change via 'MENU', 'SOUND', and 'BALANCE'. Not applicable for Dolby Pro Logic sets.
Centre mode. Indicates if centre mode is set 'ON' or 'OFF'. When centre mode is on, all TV speakers are used as one centre speaker. Change Centre mode via 'MENU', 'SETUP', 'SPEAKERS', and 'CENTRE MODE'.
DNR. Gives the selected DNR setting (Dynamic Noise Reduction), 'OFF', 'MINIMUM', 'MEDIUM', or 'MAXIMUM'. Change via 'MENU', 'PICTURE', 'DNR'
Noise figure. Gives the noise ratio for the selected transmitter. This value can vary from 0 (good signal) to 127 (average signal) and to 255 (bad signal).
Source. Indicates which source is used and the signal quality of the selected source. Source: 'TUNER', 'EXT1', 'EXT2', 'EXT3', 'EXT4', or 'SIDE'. Signal Quality: 'VIDEO/ STEREO', 'VIDEO/NICAM', 'VIDEO/SPDIF', 'S-VIDEO/ STEREO', 'S-VIDEO/NICAM', 'S-VIDEO/SPDIF', 'RGB/ STEREO', 'RGB/SPDIF', '480P/STEREO', '576P/ STEREO' or '1080i/STEREO'.
Audio System. Gives information about the audio system of the selected transmitter: 'Analogue Mono', 'Analogue Stereo', 'PCM 2/0', 'DD 1/0', 'DD 2/0 LtRt', 'DD 2/0 L0R0', 'DD 2/1', 'DD 2/2', 'DD 3/0', 'DD 3/1', 'DD 3/2', 'DD 1+1', 'MPEG 1/0', 'MPEG 2/0', 'MPEG 2/0 LtRt', 'MPEG 2/1', 'MPEG 2/2', 'MPEG 3/0', 'MPEG 3/1', 'MPEG 3/2', 'MPEG 1+1' or 'MPEG 2+2'.
Tuned bit. Gives information about the tuning method of the stored pre-set. If a channel is found via 'automatic installation', you will see the value 'Off'. When you change this (automatically found) frequency via 'fine tune' adjustment (installation menu - manual installation), the displayed value will change to 'On'. Therefore, when you see the value 'On' in this line, it is an indication that the received channel is a non-standard signal (e.g. of a VCR).
Surround Speakers. Indicates if the surround speakers are set 'ON' or 'OFF'. Change via 'MENU', 'SETUP', 'SPEAKERS', and 'SURROUND SPEAKERS'.
On Timer. Indicates if the 'On Timer' is set 'ON' or 'OFF' and if the timer is 'ON' also displays start time, start day and program number. Change via 'MENU', 'TV', 'FEATURES', and 'ON TIMER'.
Preset Lock. Indicates if the selected preset has a child lock: 'LOCKED' or 'UNLOCKED'. Change via 'MENU', 'TV', 'FEATURES', 'CHILD LOCK', and 'CUSTOM LOCK'.
Customer Service Menu 4
Child Lock. Indicates the last status of the general child lock: 'UNLOCK', 'LOCK', or 'CUSTOM LOCK'. Change via 'MENU', 'TV', 'FEATURES', 'CHILD LOCK', and 'LOCK'.
Age Lock. Indicates the last status of the EPG rating for child lock: 'OFF', '4 years', '6 years', '8 years', '10 years', '12 years', '14 years' or '16 years'. This is only displayed if child lock is set to 'CUSTOM LOCK'
EN 28 EM5E5.
Service Modes, Error Codes and Fault Finding
Lock After. Indicates at what time the child lock is set: 'OFF' or e.g. '18:45' (lock time). This is only displayed if child lock is set to 'CUSTOM LOCK'
Category Lock. Indicates the last status of the EPG theme childlock: 'MOVIES', 'NEWS', 'SHOWS', 'SPORTS', 'CHILDREN', 'MUSIC', 'CULTURE', or 'SERIES'. This is only displayed if child lock is set to 'CUSTOM LOCK'. It is possible that more than one value is shown.
Program Category. Indicates the theme of the selected transmitter: 'MOVIES', 'NEWS', 'SHOWS', 'SPORTS', 'CHILDREN', 'MUSIC', 'CULTURE', or 'SERIES'.
SW Code 1. Not applicable.
SW Code 2. Not applicable.
TV Ratings Lock. Only applicable for US.
Movie Ratings Lock. Only applicable for US.
V-chip TV Status. Only applicable for US.
Customer Service Menu 5
V-chip Movie Status. Only applicable for US.
Options 1. Gives the option codes of option group 1 as set in SAM (Service Alignment Mode).
Options 2. Gives the option codes of option group 2 as set in SAM (Service Alignment Mode).
SW Event-log
This item contains 'software event logging' information that can be delivered to the development centre on special request.
How to exit CSM
Use one of the following methods:
After you press a key on the RC-transmitter (with exception of the 'CHANNEL', 'VOLUME' and digit (0-9) keys), or
After you switch the TV-set 'OFF' with the mains switch.
5.3 Problems and Solving Tips (related to CSM)
White line around picture elements and text
1. Press 'Smart Picture' button on the Remote Control. In case the picture improves, decrease the 'Sharpness' value. The new value is automatically stored (in 'personal' pre­set) for all TV channels.
2. Check line 11 'Sharpness'. Decrease the 'Sharpness' value. The new value is automatically stored for all TV channels.
No picture
Check line 27 'Tuned bit'. In case the value is 'On', install the required program again. Open the installation menu and perform manual installation.
Blue picture
1. No proper signal is received. Check the aerial cable/aerial system.
Blue picture and/or unstable picture
1. A scrambled or decoded signal is received.
Black and white picture
Check line 9 'Colour'. In case the value is low (< 10), increase the 'Colour' value. The new value is automatically stored for all TV channels.
No colours/colour lines around picture elements or colours not correct or unstable picture
1. Check line 20 'TV System'. If a 'strange' system pop's up, something has gone wrong during installation. Re-install the channel.
2. In case line 20 is 'L', the installed system for this pre-set is 'France', while 'West Europe' is required. Install the required program again: open the installation menu and perform manual installation. Select system 'West Europe'.
Note: Below described problems are all related to the TV settings. The procedures to change the value (or status) of the different settings are described above. New value(s) are automatically stored.
5.3.1 Picture Problems
Snowy/noisy picture
1. Check line 24 'Noise Figure'. In case the value is 127 or higher, and the value is also high on other programs, check the aerial cable/aerial system.
2. Check lines 11 'Sharpness' and 24 'Noise Figure'. In case the value of line 11 is 3 or 4 and the value of line 24 is high (127 or higher), decrease the 'Sharpness' value.
Picture too dark
1. Press 'Smart Picture' button on the RC-transmitter. In case the picture improves, increase the 'Brightness' or the 'Contrast' value. The new value(s) are automatically stored (in 'personal' pre-set) for all TV channels.
2. Check line 7 'Brightness' and 8 'Contrast'. If the value of line 7 is low (< 10) or the value of line 8 is low (< 10), increase the 'Brightness' or the 'Contrast' value.
Picture too bright
1. Press 'Smart Picture' button on the RC-transmitter. In case the picture improves, decrease the 'Brightness' or the 'Contrast' value. The new value(s) are automatically stored (in 'personal' pre-set) for all TV channels.
2. Check lines 7 'Brightness' and 6 'Contrast'. If the value of line 7 is high (> 40) or the value of line 8 is high (> 50). Decrease the 'Brightness' value or increase the 'Contrast' value.
Menu text not sharp enough
1. Press 'Smart Picture' button on the RC-transmitter. In case picture improves, decrease the contrast value. The new value(s) are automatically stored for all TV channels.
2. Check line 8 'Contrast'. The value of line 8 is high (> 50). Decrease the contrast value.
5.3.2 Sound Problems
No sound from left and right speaker
Check line 6 'Volume'. The value is low. Increase the value of 'Volume'. The new value(s) are automatically stored (in 'personal' pre-set) for all TV channels.
Sound too loud for left and right speaker
Check line 6 'Volume'. The value is high. Decrease the value of 'LS Volume'. The new value(s) are automatically stored (in 'personal' pre-set) for all TV channels.
5.4 ComPair
5.4.1 Introduction
ComPair (Computer Aided Repair) is a service tool for Philips Consumer Electronics products. ComPair is a further development on the European DST (service remote control), which allows faster and more accurate diagnostics. ComPair has three big advantages:
ComPair helps you to quickly get an understanding on how to repair the chassis in a short time by guiding you systematically through the repair procedures.
ComPair allows very detailed diagnostics (on I is therefore capable of accurately indicating problem areas. You do not have to know anything about I yourself because ComPair takes care of this.
2
C level) and
2
C commands
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