Mitel 5224 IP Phone, Networks 5212 IP Phone User Manual

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USER GUIDE

PN 58009805, Rev A

3300 ICP 6.1

Contents

ABOUT YOUR PHONE

1

Elements of Your Phone

4

Selecting Menu Options

7

Using Your IP Phone in Remote Mode

7

About Feature Access Codes

7

For Users on Resilient 3300 ICP Systems

8

5224 IP Phone Line Interface Module

8

TIPS FOR YOUR COMFORT AND SAFETY

8

Don't cradle the handset!

8

Protect your hearing

9

Adjust the viewing angle

9

CUSTOMIZING YOUR 5212/5224 IP PHONE

10

Ringer Control

10

Handset Receiver Volume Control

10

Speaker Volume Control

11

Display Contrast Control

11

Feature Keys

12

Language Change

13

-i-

MAKING AND ANSWERING CALLS

13

Make a call

13

Answer a call

13

Emergency Calls

14

Phonebook (5224 IP Phone only)

16

Redial

16

Redial

16

Speed Call Keys

17

Speed Call

18

Handsfree Operation

19

Auto

20

CALL HANDLING

21

Hold

21

Mute

21

Transfer

22

Conference

22

Conference Split

22

Add Held (5224 IP Phone only)

23

Swap

23

Call Forward

24

Call Forward

26

Call Forward

27

Call Forward - Forced (5224 IP Phone only)

27

Call Forward

27

Messaging

28

Messaging

29

Messaging

30

Messaging

30

-ii-

USING ADVANCED FEATURES

31

Account Codes

31

Call Park

31

Call Pickup

32

Campon

32

Do Not Disturb

32

Override

33

Paging

33

Direct Paging

33

Direct Paging

34

Direct Paging

36

Reminder (5224 IP Phone only)

37

Headset Operation

38

Headset Operation (with Feature Control Switch)

39

Music

40

Group Paging / Meet Me Answer

41

Trunk Flash

41

Record a Call

42

Hot Desking

43

Tag Call

45

Call History

46

Night Answer

48

Release

49

Mobile Extension

49

USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY)

49

LINE INTERFACE MODULE MODE

50

FAILOVER MODE

52

EMERGENCY CALLS

52

FEATURE ACCESS CODES

53

-iii-

ABOUT YOUR PHONE

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings. The 5212 and 5224 IP Phones support Mitel Call Control (MiNet) protocols and session initiated protocols (SIP). The 5224 IP Phone also supports modules such as the Line Interface Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone.

The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from your phone, or using the Desktop Tool. Your administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system administrator.

-1-

The 5212 IP Phone

-2-

The 5224 IP Phone

-3-

Elements of Your Phone

Feature

Function

 

1 Display

Provides a two–line, 20–character liquid crystal

 

display (LCD) viewing area that assists you in

 

selecting and using phone features, accessing your

 

voice mail, and identifying callers. When you are

 

using the Superkey menu interface, prompts and

 

feature information appear on the display screen. For

 

information on selecting menu options with or

 

without softkeys, see "Selecting Menu Options"

 

elsewhere in this guide.

2 Softkeys (5224 IP

Context-sensitive keys change depending on the

Phone only)

modes of the operation and the menu currently

 

displayed. Softkeys enable you to easily view and

 

select a variety of features.

3 Ring/Message

Flashes to signal an incoming call and to indicate a

Indicator

message waiting in your voice mailbox.

4 Volume, Speaker

Provide the following audio control capability:

and Mute Controls

z

(UP) and

(DOWN) provide volume

 

 

control for the ringer, handset, and handsfree

 

 

speakers.

 

 

z

(SPEAKER) enables and disables Handsfree

 

 

mode.

 

 

z (MUTE) enables Mute, which allows you to

 

 

temporarily turn your phone's handset, headset

 

 

or handsfree microphone off during a call.

-4-

Feature

Function

 

5 Fixed Function Keys

Give you access to the following phone functions:

 

z

(SUPERKEY) : provides access to menus for

 

 

your phone's additional features. Note : When

 

 

navigating through Superkey menu options, press

 

 

(CANCEL) or

(SUPERKEY) to back up

 

 

one menu level.

 

 

z (CANCEL) : ends a call when pressed during

 

 

the call, and, when you are programming the

 

 

phone, eliminates any input and returns to the

 

 

previous menu level.

 

 

z

(REDIAL) : calls the last number dialed.

 

z

(HOLD) : places the current call on hold.

 

z

(TRANS/CONF) : initiates a call transfer or

 

 

establishes a three–party conference call.

 

z

(MESSAGE) : provides access to your voice

 

 

mailbox and flashes to notify you of messages

 

 

waiting in your voice mailbox. Note : The

 

 

Ring/Message indicator also flashes when

 

 

messages are waiting.

6 Keypad

Use to dial.

 

7 Programmable

Provides 12 keys that can be programmed as speed

Personal Keys and

call keys, feature keys, or line appearance keys,

Designation Card

according to your communication needs. Personal

 

keys have status indicators. On a 5224 IP Phone, the

 

bottom right personal key is always your Prime Line

key. On the 5212 IP Phone, the bottom left personal keys is always your Prime Line key. The bottom left personal key is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided). Use the slot behind the plastic cover at the bottom of the phone to remove/insert the designation card.

-5-

Feature

Function

8

Handsfree Speaker

Provides sound for Handsfree calls and background

 

 

music.

9

Handset

Use for handset calls. If you are in headset or

 

 

handsfree mode, you do not need to use the

 

 

handset.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation.

Ring/Message indicators

 

When indicator is

it means that

Flashing rapidly

Your phone is ringing

Flashing slowly

A message or callback message is

 

waiting at your phone

On

Your phone is ringing another phone

Off

Your phone is idle, or you are on a

 

call

-6-

Selecting Menu Options

Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ.

To select menu items on the display:

1.On a 5224 IP Phone, press the softkeys.

2.On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.

Procedures in this guide show all menu selection options, where applicable— for example, "Press the * or Yes softkey". Procedures in this guide also specify when a menu option is available on only one of the phones—for example, "On a 5224 IP Phone only, press the Save softkey".

Using Your IP Phone in Remote Mode

Remote Mode allows the 5212 and 5224 IP Phone to be used in the home or in other locations away from the office. For information on how to program your IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com

About Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you should use.

-7-

For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on), the call remains muted until you hang up. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

5224 IP Phone Line Interface Module

The Line Interface Module is an optional device that adds an analog phone line (POTS) capability to your 5224 IP phone only. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to your 5224 IP Phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide.

Note: The 5212 IP Phone does not support the Line Interface Module.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

-8-

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack on the back of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

Adjust the viewing angle

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1.Turn the phone so that the front faces away from you.

2.Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit.

3.Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows:

a.For a high–angle mount, hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches.

b.For a low–angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.

-9-

CUSTOMIZING YOUR 5212/5224 IP PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ).

To adjust the Ringer Pitch while the set is idle:

1.Press ( SUPERKEY ). .

2.Press # or the No softkey until "Ringer Adjust?" appears.

3.Press * or the Yes softkey twice.

4.

Press

( UP ) or ( DOWN ).

5.

Press

( SUPERKEY ).

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the handset:

z Press ( UP ) or ( DOWN ).

-10-

Speaker Volume Control

To adjust the Speaker Volume when making an on–hook call or when listening to background music:

z Press ( UP ) or ( DOWN ).

Display Contrast Control

To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).

-11-

Feature Keys

You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser– based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator.

To program some features to a personal key, you must dial a feature access code. A list of access codes is provided elsewhere in this guide; however, the codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you can use.

To display information about a key:

1.Press ( SUPERKEY ).

2.Press a personal key that isn't a line key.

3.Press ( SUPERKEY ).

To program a personal key:

1.Press ( SUPERKEY ).

2.Press # or the No softkey until "Personal Keys?" appears.

3.Press * or the Yes softkey.

4.Press a personal key that isn't a line key.

5.Press * or the Change softkey.

6.Press # or the No softkey until the desired feature appears.

7.Press * or the Yes softkey.

8.On a 5212 IP Phone only, press # to save the feature under the chosen key.

9.Press ( SUPERKEY ), or press another personal key and proceed to program another feature.

0. Write the feature name on the key label.

-12-

Language Change

To change the display language:

1.Press ( SUPERKEY ).

2.Press # or the No softkey until "Language?" appears.

3.Press * or the Yes softkey.

4.Press * or the Change softkey.

5.Press # or the No softkey until the desired language appears.

6.Press * or the Yes softkey.

MAKING AND ANSWERING CALLS

Make a call

1.Lift the handset (optional).

2.If you want to use a Non–Prime Line, press a Line Appearance key.

3.Do one of the following:

Dial the number

Press a Speed Call key

Press ( REDIAL ).

Answer a call

Do one of the following:

zLift the handset.

zPress ( SPEAKER ).

zPress the flashing Line appearance key and lift the handset.

zPress the flashing Line appearance key and press ( SPEAKER ).

-13-

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