Mitel 5000CP User Manual

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted

by Mitel Networks™ Corporation (MITEL

). The information is subject to change without notice an d should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written pe rmission from Mitel Networks Corporation.

Trademarks

Mitel, SX-200, and SUPERSET are trademarks of Mitel Networks Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.

Administrator Phone Guide

Release 5.0

®,™ Trademark of Mitel Networks Corporation

System and Diagnostics Administrator Features

Quick Reference Guide

This guide provides information for frequently used administrator phone features. For more information about these and other features, refer to the main Administrator Phone Guide.

Enabling or Disabling System Diagnostics Mode

While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears. Then enter one of the following diagnostics feature codes shown below.

Feature Name

Diagnostic – ASAI Snoop Off 9926/9126 Diagnostic – ASAI Snoop On 9927/9127 Diagnostic – Dump Extension 9933/9133 Diagnostic – Dump Node Info 9936/9136 Diagnostic – Heap Dump 9943/9143 Diagnostic – Heap Statistics 9947/9147 Diagnostic – ISDN View 9948/9148 Diagnostic – Major Reset 9962/9162 Diagnostic – Mark as Leaks 9945/9145 Diagnostic – Mark as Quiescent 9946/9146 Diagnostic – Minor Reset 9964/9164 Diagnostic – Network Freeze Zone -

System Histories Diagnostic – Network Groups 9963/9163 Diagnostic – Network Unfreeze Zone

- System History Diagnostic – Print Auxdata 9972/9172 Diagnostic – Print Message Log 9975/9175 Diagnostic – Print Network Log 9976/9176 Diagnostic – Query Node Traffic 9978/9178 Diagnostic – Show Version 9928/9128 Diagnostic – SIP View 9987/9187 Diagnostic – Spare 1–3 9910-9912/

Diagnostic – System History 9974/9174 Diagnostic – View Displays 9983/9183 Seize Device 9973/9173 System History Freeze 9993/9193 System History Unfreeze 9998/9198

Code

(U.S./Eur.)

9939/9139

9989/9189

9110-9112

Default Administrator Feature Codes

Feature Name

Automatic Diagnostics Delivery On/Off 9823 Clear Network Alarm 9851 Clear System Alarm 9850 Compression On/Off 9982/9182 Compression Statistics 9981/9181 Diagnostics On/Off 9900/9100 Enable Network Day 9862 Enable Network Night 9861 Modem Disable 9867 Modem Enable 9866 Modem Reset 9869 Night Ring On/Off 9860 Periodic Diagnostics On/Off 9825 Program Database 9932/9132 Program System Speed Dial 9801 Set Network Date/Time 9810 Set Time/Date 9800 Synchronize Network Time 9811

Use the administrator phone to program the following system features.

Code

(U.S./Eur.)

Setting the System Day or Night Mode

Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT MODE, if the system is in Night Mode. In Day Mode, the display returns to the idle state.

Responding to Alarm Messages

1. When a minor alarm indication appears, write down the alarm information.

2. While on-hook, dial 9850 or dial 9851

3. Look up the alarm in the administrator guide and take the appropriate action.

(Clear Network Alarm).

(Clear System Alarm)

Setting the System or Network Date and Time

Programming System Speed-Dial Numbers

1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.

2. Use the dial pad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008.

3. Use the dial pad buttons to enter the time in hours and minutes. For example, enter 0900 for 9:00.

4. If the system is set for 12-hour display format, SELECT AM OR PM appears. Press 1 (or the AM menu button) for A.M. or press 2 (or the PM menu button) for P.M. SYSTEM DATE AND TIME UPDATED appears.

Synchronizing Network Time

Dial 9811. NETWORK TIME SYNCHRONIZED appears.

1. Dial 9801. PROGRAM SYS SPD # <number range> appears.

2. Enter the System Speed Dial location code (000–999 or 0000–4999). ENTER NAME <current name> appears.

3. Enter the name or leave the existing name. See the table below for dial pad characters.

4. Press # or the ACCEPT menu button. ENTER NUMBER appears.

5. Enter the number, up to 48 digits, using one of the following methods:

 Press the REDIAL menu button to enter the

last external number dialed or saved.

 Use the dial pad to enter the number. In

Numeric Mode, you can press # to enter a hyphen (-) or press you make a mistake, press the backspace button to delete the last characters entered.

6. Press # or the ACCEPT menu button to save the number. SYS SPD BIN # <number> UPDATED appears.

to enter a colon (:). If

Button

1 2 3 4 5 6 7 8 9 0

NOTE

Number of Times Dialpad Button is Pressed

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

: - / , . ; ( ) & + * ! ? # 1 ABC2abc D E F 3 d e f GH I 4g h i

J K L 5 j k l

MNO6mno

P Q R S 7 p q r s TUV8 t uv

W X Y Z 9 w x y z

The chart above applies to the Mitel 52xx/53xx IP phones, 8660 IP phone, and 8528, 8568, and 8560 digital telephones when equipped with version 5.0 or later software. Char ts for other supported languages and other supported phones are located in the main Administrator Phone Gu ide and the latest phone user guides.

Table of Contents

iii

Chapter 1: Introduction

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2: Phone and System Administration

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Phone Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Supported Languages and Dial pad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Custom Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Phones Supporting Newer Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Phones Supporting Old Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Phones Supporting Japanese Character Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Single-Node and Network (Multi-Node) Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Synchronizing Network Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Station (Phone) Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Enabling or Disabling Other Phones as Administrator Phones . . . . . . . . . . . . . . . . . . . . . . . . .18

Enabling or Disabling Attendant Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Programming Phone Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Entering an Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Changing Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Swapping Phone Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Individual Trunk Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Programming DTMF or Dial Pulse Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Alarm Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Internal Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

History Freezes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Table of Contents

Appendix A : Reference

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Planning Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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Administrator Phone Guide

Introduction

Overview

This guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5000 Communications Plat fo rm ( CP). For quick a ccess to frequently used feature instructions, you can use the removable Quick Reference Gu ide included with this guide.

Y ou must have access to an administrator phone to perform tasks described in this guide. This is a phone designated to perform system and phone administrative tasks. The system administrator assigns the administrator phone in the 5000 CP Database (DB) Programming application. See “Administrator Types” below.

For ease of use when programming administrator features and managing system alarm messages, Mitel recommends using a display phone, such as the 5340 IP phone, 5360 IP phone, 8662 IP phone, 8660 IP phone, 8568 digital telepho ne, or 8560 digital telephone. You cannot use a single line (analog) phone as an administrator phone. See “Phon e Feature Button Differences” on page 9 for more details about these phones.

Administrator Types

The following administrator types are referenced in this guide:

• Phon e administrator: Uses the administrator phone to perform administrative functions such as changing system modes, managing alarms, and programming basic phone features.

• Voice Mail administrator: Uses the administrator voice mailbox to perform end-user level voice mail administration. Refer to the appropriate V oice Mail Administrator Guide for mor e information.

• For Enterprise Voice Mail), see the Unified V oice Messaging and Enterprise Messaging Administrator Guide, part number 580.8009.

• For NuPoint Unified Messaging (UM), see the NuPoint documentation at Mitel Online

Web site (http://www.edocs.mitel.com). For NuPoint administration, refer to the Web

Console Help and the Technical Documentation Online Help.

• System administrator: Uses the 5000 CP DB Programming application to configure all phone system and voice mail features for your organization. Your system administrator may be on site, or you may rely on your local MItel provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Mitel provider. If you do not know the contact information for your local provider, use the “Partners – Mitel Partner Locator” link at the top of the Mitel Web site

• Network administrator: Maintains the network and performs network-related tasks.

Messaging and Unified Voice Messaging (previously known as Basic

(www.mitel.com) to locate you r nearest of fice.

Administrator Phone Guide

Additional References

The following references contain additional information.

Feature References

The administrator phone functions as both a standard system phone and an administrator phone. However, because this guide describes features that are programmed from the administrator phone only, see the appropriate phone user guides for detailed feature descriptions and end-user instructions.

Previous Software and Hardware Versions

This guide provides instructions for Mitel 5000 CP v5.0 and later software. You may find that some features mentioned in this guide do not apply to your system. For more information, see the hardware or software manuals for your product or software version. Contact your local authorized Mitel provider (the company that installed your phone system and now services it) for more information. If you do not have the contact information for your local provider, use the “Partners – Mitel Partner Locator” link at the top of the Mite l Web site your nearest office.

Administrator Programming Planning Sheets

(www.mitel.com) to locate

Y ou can use the inclu ded programming planning sheet s to help you plan your site system and voice mail programming requirements. For programming planning sheets and default system feature codes, see the “Programming Planning Sheets” on page 54.

Introduction

System Networks and Nodes

Two or m ore Mitel 5000 CP systems can be connected to form a networ k, providing a seamless interface between the systems. For example, a 5000 CP in Phoenix, Arizona can be connected to another 5000 CP in Tampa, Florida. System users can place calls across the network to other extensions as if they were in the same building. Each system can have its own time settings, call configurations, System Speed-Dial contacts, and so on.

In this guide, all references to a network mean two or more connected systems. Each system in a network is called a node.

The maximum capacities for networking appear in Table 1.

Table 1: System Network Capacities

Network Node or Device Capacity

System Nodes per network Local devices per node

Off-node devices per node

Devices per network

a. The maximum number of phones and trunks that can be installed is limited by the number of voice channels

and system memory resources available.

b. Depends on system licensing.

304

10,000

40,000

Administrator Phone Guide

Multicultural English References

This guide is intended for audiences in the United States (U.S.) and in Europe, including the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and telecommunications terminology, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well.

For example, the U.S. telecom industry refers to an audio communication line between a p ublic switching system and a private switching system as a “central office” or “CO” trunk. In the U.K., this same type of line is called a “local exchange” trunk. In this guide, these terms appear in a sentence as, “...central office trunk (local exchange trunk)...”.

This guide does not make a distinction between American English and British English spellings of common words. Only American English spellings appear in this manual. For example, the word “analog” is not spelled as “analogue.”

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Administrator Phone Guide

Phone and System Administration

Introduction

MUTE

FWD

You can use a designated administrator phone for simple system administrative tasks. Mitel recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660, 8568, or 8560 phone to administer the system. You may notice some feature differences between the phone types, as described in the following sections.

Phone Feature Button Differences

Table 2 describes differences between the Mitel 5340, 5360, 8662, 8660, 8568, and 8560

phones when using feature buttons to enter dial pad character s or activate features. For ease of use, this guide refers to buttons in procedures by name rather than using the icon designation.

For example, a procedure may refer to the Backspace button, which can be either the (Mute) button (models 8662, 8660, and 8560) or the (Hold) button (models 5340, 5360, and 8568). Refer to the appropriate phone user guide for detailed pho ne feature descriptions.

Table 2: Mitel 8560, 8568, 8660, 8662, 5340, and 5360 Phone Button Differences

Button as Referenced in Procedures

Backspace: Moves the cursor to the previous position

when entering characters. Forward: Moves the cursor to the next position when

entering characters.

Special: Sometimes required to enter feature codes. (Special) (Special)

Mitel 8560, 8660,

and 8662

(Mute) (Hold)

(Forward) (Transfer)

Mitel 5340 5360, and

Supported Languages and Dial pad Character Descriptions

In addition to U.S. English, U.K. English, Mexican Sp anish, and Japanese, v4.0 or later software supports Canadian (Québec) French. Any of these five language s can be designated as primary or secondary languages in the system.

The Change Language feature code (default 301) allows phone users to switch between the system’s designated primary language and the ph one’s designated secondary language. Af ter a language is selected, all of the displays on that phone present the chosen languag e (except for diagnostic displays, which are presented in English only, and custom feature and trunk labels, which are presented as programmed). Likewise, all of the voice prompts on that phone will present the chosen language (except for Enterprise Messaging, which does not support Canadian French).

8568

Custom Characters

V arious features such as Do-Not-Disturb and Station Speed Dial allow users to enter custom characters from their phone’s dial p ad. De pendin g on which language the phone is using, the custom characters may change. The charts on the following pages show which custom

Administrator Phone Guide

characters the user will enter depending on the number of times each dial pad button is pressed. Users may now enter both lowercase and uppercase characters instead of the uppercase-only restriction in place prior to v4.0.

When entering dial pad characters:

• To switch from Alpha Mode to Numeric Mode, press the Message button (the button designation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE menu button. The Message button and lamp button are lit in Alpha Mo de. They are off in Numeric Mode.

• In Numeric Mode, you can press # for a hyphen (-) or

for a colon (:).

The following table summarizes which phones use which character bitmap s when the system is equipped with v4.0 or later software. See the following pages for character bitmap charts.

Table 3: Phones and Supported Character Bitmaps with Version 4.0 or Later Software

Newer Character Bitmaps Older Character Bitmaps

Phones

52xx/53xx 8560/8660 8528/8568 All Others

U.S. & U.K. Spanish

      

French

Canadian

U.S., U.K.,

Fr-Can

Spanish Japanese

  

Phones Supporting Newer Character Bitmaps

The Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digit al telephones are able to support all of the newer character bitmaps req uired to fully support the Canadian French and Mexican Spanish languages. When using these phones, the following charts show which characters the user will enter depending on the number of times each dial pad button is pressed.

Table 4: Custom Dial Pad Characters — U.S. English and U.K. English

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1 2ABC2abc 3 D E F 3 d e f 4GHI4ghi 5 J K L 5 j k l 6MNO6mno 7 P Q R S 7 p q r s 8TUV8tuv 9 W X Y Z 9 w x y z 00

Number of Times Dial Pad Button is Pressed

Phone and System Administration

Table 5: Custom Dial Pad Characters — Mexican Spanish

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1 2ABC2AbcÁÁ 3 D E F 3 D e f É é 4GHI4Ghi Í Í 5 J K L 5 J k l 6MNO6MnoÑÓñó 7 P Q R S 7 p q r s 8TUV8TuvÚÜúü 9 W X Y Z 9 w x y z 0¡¿ªº0

Table 6: Custom Dial Pad Characters — Canadian French

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1 2ABC2AbcАВЖЗавжз 3 D E F 3 D e f È É Ê Ë è é ê ë 4GHI4GhiÎÏîï 5 J K L 5 J k l 6MNO6MnoÔŒóœ 7 P Q R S 7 p q r s 8TUV8TuvЩЫЬщыЬ 9 W X Y Z 9 w x y z Ÿ Ÿ 0«»0

Phones Supporting Old Character Bitmaps

Only the Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digit al telephones support the newer character bitmap s needed to fully support the Canadian French and Mexican Spanish languages. However, they continue to support the limited subset of characters that were available prior to v4.0. When using these other phones, the following charts show which characters the user will enter depending on the number of times each dial pad button is pressed.

Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian French

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1 2 ABC2abc 3 D E F 3 d e f

Page 1 of 2

Administrator Phone Guide

Table 7: Custom Dial Pad Characters — U.S. English, U.K. English, and Canadian

French (continued)

Number of Times Dial Pad Button is Pressed

4GHI4ghi 5 J K L 5 j k l 6MNO6mno 7 P Q R S 7 p q r s 8TUV8tuv 9 W X Y Z 9 w x y z 00

Page 2 of 2

Table 8: Custom Dial Pad Characters — Mexican Spanish

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 : - / , . ; ( ) & + * ! ? # 1 2ABC2Abc 3 D E F 3 D e f 4GHI4Ghi 5 J K L 5 J k l 6MNO6Mnoñ 7 P Q R S 7 p q r s 8TUV8Tuv 9 W X Y Z 9 w x y z 00

Phones Supporting Japanese Character Bitmaps

The Mitel 52xx/53xx IP phones do not support Japanese characters. However, for all other phones supported by the system, the following chart shows which Japanese characters the user will enter depending on the number of times each dial pad button is pressed.

Table 9: Custom Dial Pad Characters — Japanese

Number of Times Dial Pad Button is Pressed

Button 1 2 3 4 5 6 7

1 A I U E O a 1 2KAKIKUKEKO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8YAYUYOyu 8 9 RA RI RU RE RO yo 9 0 WA WO N pa ba lg 0

Phone and System Administration

Single-Node and Network (Multi-Node) Configurations

Your system may be a stand-alone system (single node) or it may be connected to more than one node as a network (multi-node). In some cases, you can use the administrator phone to configure network node features. See “System Networks and Nodes” on page 5 for more information.

System Day and Night Modes

Day or Night Mode determines a system trunk access, toll restriction, emergency outgoing access, and related features for all phones on a node. Active calls are not af fected when yo u switch to Day or Night Mode.

Setting a Single-Node System in Day or Night Mode

You can set the local node in Day or Night Mode.

To set the Day or Night Mode status for a single-node:

1. Dial 9860.

MODE, if the system is in Night Mode. If the system is in Day Mode, the display returns to the idle state.

NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT

Selecting Nodes for Day or Night Mode

You can select system nodes for Day or Night Mode.

To activate Night Mode for a specific node:

1. Dial 9861. ENABLE NIGHT MODE ON NODE appears.

2. Enter the node number (01–99), or enter 00 to select all nodes (00 can also be used for a

single-node configuration). ENABLED NETWORK NIGHT MODE appears, followed by THE SYSTEM (or NODE <number>)

To activate Day Mode for a specific node:

1. Dial 9862. ENABLE DAY MODE ON NODE appears.

2. When prompted, enter the node number (01–99). To select all nodes or for a single-node

configuration, enter 00. ENABLED NETWORK DAY MODE appears. The display then returns to the idle state.

IS IN NIGHT MODE.

Administrator Phone Guide

System Date and Time

You can reset the system time or date when necessary; for example, when the system has returned to its default state or for daylight-savings time. The date and time are shown on all display phones and on Station Message Detail Recording (SMDR) reports, which record call activity data.

If enabled in DB Programming, the Mitel 5000 CP sup po rts Automatic Daylight Savings T ime (British Summer Time, in Europe). If Network T ime Protocol (NTP) is enabled for your system, the network date and time automatically synchronize daily at 12:30 a.m. with an identified atomic clock. Contact your system administrator for more information.

Setting the System Date and Time

You can change the date and time for an individual node or for the entire network.

To set the system date and time:

Note: At any time, you can press

to exit programming and cancel any unsaved changes.

to return to the previous menu, or press the Speaker button

1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.

2. Use the dial pad buttons to enter the month, day, and year. For example, enter 020311 for

February 3, 2011. The day of the week is automatically calculated and set by the system when you enter the date. When you h ave finished, entered the date incorrectly,

INVA LID DATE appears, and you are prompted to enter a new

the displays shows the current time. If you

date.

Note: For the Japanese language (which is not supported on the 5xxx phones, enter the date as

year, month, day . For example, type 110203 for February 3, 201 1. Also, time prompts are reversed, and you set a.m. or p.m. before setting the hour and minutes.

If you do not need to change the date, press # or the ACCEPT menu button to skip to the

TIME <programmed time> prompt.

3. Use the dial pad buttons to enter the time in h ours and mi nutes. For example, enter 0900

for 9:00. If you entered the time incorrectly,

INVALID TIME appears and you are prompted

to enter a new time.

If you do not need to change the time, press # or the ACCEPT menu button twice to exit.

SYSTEM DATE AND TIME UPDATED appears.

4. If the system is set for 12-hour display format,

SELECT AM OR PM (AM=1 PM=2) appears.

Press 1 (or the AM menu button) for a.m. or press 2 (or the PM menu button) for p.m.

SYSTEM DATE AND TIME UPDATED appears.

If you press any button other than 1 or 2, enter a new time.

INVALID TIME appears, and you are prompted to

Phone and System Administration

Synchronizing Network Times

Y ou can synchronize the minutes past the hour across a network config uration without changing the hour. This is useful when nodes are in different time zones. If a node time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time is automatically synchronized every day at 12:30 a.m. (00:30), using the time setting on the lowest node number.

Note: When it is enabled, an NTP synchronization overrides the 5000 CP synchronization on any

node that has NTP enabled (see administrator for more information.

To synchronize the clocks in all nodes in the network, dial 9811. NETWORK TIME

SYNCHRONIZED appears.

“System Date and Time” above). Contact your system

Administrator Phone Guide

System Speed Dial

You can program System Speed Dial numbers; then any system user can use the System Speed Dial feature to dial the programmed numbers. (With v3.2 or later software, you can create system speed dial entries in a CSV file and import/export the entries to/from DB Programming. See your system administrator for details.)

System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers. For example, a S peed Dial number can contain a p ause, an access code, and a phone number .

To program or change System Speed Dial numbers and names:

At any time, you can press the programming session and cancel any unsaved changes.

Note: You can press the Special button (see page 9) once for an asterisk (

(#), three times for a hookflash (F), or four times for a pause (P).

1. Dial 9801.

PROGRAM SYS SPD # (000-999 or 0000-4999) appears.

2. Enter the Speed Dial location code (000–999

appears

to return to the previous menu, or press the Speaker button to exit

), twice for a pound

or 0000-4999). ENTER NAME <current name>

3. Do one of the following :

• Enter the name (or leave the existing name).

• Press the CLEAR menu button or the backspace button (see page 9) repeatedly to erase the current name and leave it blank.

4. Press # or the ACCEPT menu button.

ENTER NUMBER appears.

5. Enter the number, up to 48 digits, using one of the following methods:

• Press the REDIAL menu button to enter the last external number dialed or saved.

• Use the dial pad to manually enter the n umber. If you make a mistake, you can press the backspace button (see page 9) to move the cursor backward and delete the last characters entered.

Note: To use Private Branch Exchange (PBX) trunks in Speed Dial numbers, enter the other

system trunk access codes followed by a pause. The lengths of the hookflash and the pause are determined by the programmable Central Office (CO) Hookflash and Pause Digit timers.

6. Press # or the ACCEPT menu button to save the number . You hear a single progress tone when the number is accepted.

To delete System Speed Dial names or numbers:

1. Dial 9801.

2. Enter the Speed Dial location code (000–999

appears

3. Press the CLEAR menu button or the backspace button (see page 9) repeatedly until the name is deleted, and then press # or the ACCEPT menu button.

SYS SPD BIN # <number> UPDATED appears.

PROGRAM SYS SPD # (000–999 or 0000-4999) appears.

or 0000-4999). ENTER NAME <current name>

ENTER NUMBER appears.

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