Mitel 5000 User Manual

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MITEL

5000

Enterprise® Messaging and Basic Voice Mail Administrator Guide

Enterprise® Messaging and Basic Voice Mail Administrator

Quick Reference Guide

This guide provides information for frequently used voice mail administration features. For more information about these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide.

Voice Mail Administrator Features

You can use the voice mail administrator mailbox to program the following voice mail features.

Accessing the V oice Mail Administrator Mailbox

1. Dial the voice mail access number.

2. Press

3. Enter or say the administrator mailbox number.

4. Enter the password, and then press #.

5. Press 9 or say “Nine” to access the administrator

* or say “Login” to identify yourself as a

subscriber.

menu.

Recording Broadcast Messages

1. Access the administrator mailbox as described above.

2. Press 1 or say “Broadcast Message” to select broadcast message.

3. Record the message, and then press # to stop recording.

4. Press # or say “Accept” to accept the message.

Performing Subscriber Mailbox Maintenance

1. Access the administrator mailbox as described to the left.

2. Press 2 or say “Mailbox Maintenance.”

3. Enter or say the mailbox, extension ID, or group list number, and then follow the prompts.

Importing Fax Documents

1. Use a fax machine to obtain dial tone, and then access the voice mail administrator mailbox as described to the left.

2. Press 4 or say “Import Fax.”

3. Enter the fax document number, and then do one of the following:

• If the document number does not currently

exist, press # or say “Yes” if the number is correct, or press 3 or say “Re-enter” and reenter the number.

• If the document currently exists, press # or

say “Yes” to replace the document, or press 3 or say “Re-enter” to enter another number.

4. When prompted, press Start on the fax machine.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Administrator Account Voice Mail Flowchart

ADMINISTRATOR MAILBOX MENU

“Broadcast Message” “Mailbox Maintenance” Recording “Options” “Import Fax” System Prompt “Replacement”

During your message:

Pause Erase and Re-record “Continue”

After your message:

“Replay” “Append” “Erase” “Accept”

Hang up to cancel

#12

SENDING A MESSAGE

CREATE CUSTOM RECORDING

During your recording:

Pause Erase and Re-record “Continue”

After finishing, EITHER, Hang up OR, For options

23#

MAKING A RECORDING

RECORDING OPTIONS

“Replay” “Append” “Erase” and Re-record “Cancel” “Accept”

ASSIGN CUSTOM RECORDINGS

“Select” Recording Enter Ext. Number

Enter Mode:

“Day” Mode “Night” Mode

Enter Recording Number

If recording number exists:

Verify number Re-enter number

212

If document number exists:

Replace “Re-enter” Number

If document number does not exist:

Verify Number “Re-enter” Number

3#3

IMPORT FAX DOCUMENT

Record “Greeting”

“Primary” Greeting

“Alternate” Greeting “System” Greeting

(See Recording Options)

Record Directory “Name”

(See Recording Options)

Change “Password” Change “Envelope” Settings *

“Voice Mail” “E-Mail” “Facsimile”

Then select:

“Time, Date” “Source” “Length/Subj./Pages” “All Options” “None”

“Remote” Messaging *

“Primary” Cascade “Alternate” Cascade

“More” Options

Fax “Number” Message “Order” “Swap” “E-Mail Rdr. Count”

“Transfer” Method *

11232

PERSONAL OPTIONS

ACCESSING THE SYSTEM

ADMINISTRATOR’S MAILBOX

• Do one of the following: – Press the MSG button to respond to

a message from voice mail. – Call the voice mail extension

number, say “Login” or press , and say or enter your mailbox number.

• Enter your password (press ).

• Say “Nine” or press to access administrator features.

Program Cascade “Level”

Enter cascade level number, then:

“Change” Enter “Personal” # Enter “Pager” #

Enter “Time” of Day Set “Days” of Week

Mon-Fri “Weekdays” All “Days”

Individual “Day” 1-7

Select Message “Category”

“All Messages” “Priority” Messages

231

REMOTE MESSAGING *

“New” Messages “Saved” Messages

Then set search order:

“First In” “Last In”

MESSAGE ORDER

“Unannounced” “Screened” “Announce” Only “Cancel”

123

TRANSFER METHOD *

Enter Mailbox Number

Enter Group Number

or Extension ID

“Standard” * “Speech Recognition” *

Then select:

“Replay” “Custom” “System” “Cancel”

“Options”

121

RECORD CUSTOM PROMPTS

If existing recording plays:

“Standard” * “Copy” * “Speech Recognition” *

Then select:

“Replay” “Append” “Erase” and Re-Record “Accept”

If no recording exists, see “Making a Recording”

At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Mitel 5000

Part Number

580.8009

Enterprise® Messaging and

Basic Voice Mail Administrator Guide

Issue 3.1, December 2008

Notice

Enter provider information above.

This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides information necessary to properly administer Enterprise

Messaging and Basic Voice Mail.

The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost. Some features may require additional hardware and/or specific software.

The contents of this guide may include technical or other inaccuracies. Mitel reserves the right to make revisions or changes without prior notice. Software packages released after the publication of this guide wil l be documented in addenda to the guide or succeeding issues of the guide.

For sales, service, or technical support, contact you local authorized Mitel provider.

If you do not know the contact information for your local provider , use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

If you have any questions or comments regarding this guide or other technical documentation, contact the Technical Publications Department (USA) at:

tech_pubs@mitel.com

Mitel® is a registered trademark of Mitel Networks Corporation.

Inter-Tel

© 2005–2008 Mitel Networks Corporation Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.

is a registered trademark of Inter-Tel (Delaware), Incorporated.

Contents

Overview 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Voice Mail Administration 5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice Processing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page v

Contents

Reference 21

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Custom Audiotex Recordings Programming Planning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Index 57

Page vi Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Overview

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multicultural English References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Overview

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1

Overview Introduction

Introduction

This Mitel 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide provides instructions to use your administrator mailbox to perform voice mail administration. For qui ck access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide.

You must have access to an administrator mailbox, a voice mailbox designated to access and program features described in this guide. The system administrator assigns the administrator voice mailbox in the Mitel 5000 Database (DB) Programming application. See “Administrator

Types” below.

Administrator Types

The following administrator types are referenced in this guide:

• Endpoint administrator: Uses the administrator endpoint to perform various

• Voice Mail administrator (the audience for this guide): Uses the administrator voice

• System administrator: Uses the Mitel 5000 DB Programming application to configure all

• Network administrator: Maintains the network and performs network-related tasks.

administrative functions such as changing system modes, managing alarms, and programming basic endpoint administration. For endpoint administration, refer to the Mitel 5000 Endpoint Administrator Guide, part number 580.8001.

mailbox to perform end-user level voice mail administration. For NuPoint Messenger, go to the Mitel Online Web site (http://www.edocs.mitel.com) for NuPoint administrator documentation. Refer to the Web Console Help and the Technical Documentation Online Help.

phone system and voice mail features for your organization. Your system administrator may be onsite, or you may rely on your local provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Mitel provider. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site locate a nearby office.

(www.mitel.com) to

Page 2 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Additional References

Refer to the following references for additional information.

Feature References

The administrator mailbox functions as both a standard system endpoint and an administrator mailbox. However, because this guide describes features that are programmed from the administrator mailbox only, refer to the appropriate voice mail user guides for detailed feature descriptions and end-user instructions.

Previous Software and Hardware Versions

This guide provides instructions for Mitel 5000 Network Communications Solutions v3.1 software. You may find that some features referenced in this guide do not apply to your system. For more information, refer to the hardware or software manuals for your product or software version. Contact your local authorized Mitel provider (the company that installed your phone system and now services it) for more information. If you do not have the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site

(www.mitel.com) to locate a nearby office.

System Networks and Nodes

Overview

Additional References

Two or more Mitel 5000 systems can be connected to form a network, providing a seamless interface between the systems. For example, a Mitel 5000 system in Phoenix, Arizona can be connected to another Mitel 5000 system in T amp a, Florida. System users can place calls across the network to other extensions as if they were in the same building. However, each system can have its own time settings, call configurations, System Speed-Dial contacts, and so on.

In this guide, all references to a network mean two or more connected systems. Each system in a network is called a node.

Multicultural English References

This guide is intended for audiences in the United States (U.S.) and in the Mitel European market, which includes the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and jargon, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well.

For example, the U.S. telecom industry refers to an audio communication line between a public switching system and a private switching system as a “central office (CO) trunk.” In the U.K., this same type of line is called a “local exchange trunk.”

This guide does not make a distinction between American English and British English spellings of common words. Only American English spellings appear in this manual. For example, the word “analog” is not spelled as “analogue.”

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 3

Voice Mail Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Administrator Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Audiotex Recording Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Creating Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Assigning Audiotex Recordings to System Extension Numbers . . . . . . . . . . . . . . . . . . . . 17

Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice Processing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5

Voice Mail Administration Introduction

Introduction

Voice mail is an integrated component of the Mitel® 5000 phone system. This guide provides administrator feature instructions that are provided in the Enterprise Basic Voice Mail (BVM) voice mail systems.

Because various voice mail products work with the Mitel 5000 system, this guide does not include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user guide for your system for feature descriptions and instructions:

• Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide,

part number 835.3205

• NuPoint Messenger Messaging User Guide

Voice Mail Systems

The Mitel 5000 supports the following voice mail systems:

• Basic Voice Mail: BVM is the built-in voice processing system that provides voice mail

and voice messaging for system users. BVM does not support Fax-On-Demand, buffered SMDR, or Unified Messaging. If part of a network, mailboxes on a Mitel 5000 node equipped only with BVM cannot forward messages to, or receive messages forwarded from, mailboxes on other nodes.

• Enterprise Messaging: EM is an external voice mail system that provides several

advanced voice processing features such as Unified Messaging, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.

• NuPoint Messeng er : NuPoint Messenger is an external voice mail system that provides

voice and fax messaging capabilities, paging support, and personal mailboxes. NuPoint also provides unified messaging capabilities so subscribers can listen to their voice mail messages through their e-mail client and their voice mails through the Telephone User Interface (TUI). For NuPoint Messenger documentation, go to the Mitel Online Web site (http://www.edocs.mitel.com). For NuPoint administration, refer to the Web Console Help and the Technical Documentation Online Help.

Messaging (EM) and

If applicable, you can also contact your system administrator or local provider for more information about your voice mail system.

Page 6 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Administrator Features

The system administrator (the person who programmed your system) assigns voice mail administrator mailboxes. The administrator mailbox has all of the voice ma il subscriber mailbox features, plus the ability to do the following:

• Record broadcast messages. See “Recording a Broadcast Message” on page 13.

• Perform group list maintenance. See “Recording a Group List Name” on page 13.

• Customize or reinstate voice mail prompts. See “Recording Custom System Voice Mail

Prompts” on page 14.

• Create and select custom audiotex recordings. See “Creating Audiotex Recordings” on

page 15.

• Configure settings to import fax documents. See “Fax Import Feature” on page 18.

Automatic Speech Recognition (ASR)

Voice Mail Administration

Administrator Features

You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail options. these guidelines for best results:

ASR commands are included in the feature instructions. When using ASR, follow

• Use the handset for voice commands. External microphones pick up background noise,

which may cause misinterpreted voice commands.

• Do not say “Pound” to activate features when using ASR. The silence that follows your

voice command functions as the # button.

• Use the dialpad buttons to select menu options when recording messages. Because ASR

is automatically disabled, recorded messages include any attempted voice commands.

• ASR is also disabled when entering voice mail passwords—this is to prevent the password

from being heard by others.

If the system fails to understand an ASR command three times in a row, the

NOTE

system informs you that it is switching to DTMF mode, meaning you must use the dialpad buttons to select or enter menu options.

1. This feature may or may not be enabled for your system.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7

Voice Mail Administration

Call to Voice Mail application

Voice mail answers and plays a greeting followed by a menu of options.

Caller selects option.

Caller does not select an option.

Call is sent to selected mailbox.

Caller uses the directory and selects the name of party wanted.

Call is sent to mailbox. Or a subscriber enters his own mailbox.

Call is sent to the Voice Mail designated dial-0 operator.

Message is left in mailbox

Voice mail leaves a message waiting indication at the endpoint designated for the mailbox.

Endpoint user is prompted for the password.

Endpoint user responds to message indication by pressing the Message button or entering a feature code.

Intercom call is placed to MNR application.

Voice Mail and Message Notification/Retrieval Applications

Two features combine to provide the voice mail system: the Voice Mail application and the Message Notification/Retrieval (MNR) application.

• Voice Mail: Handles all calls that

are directed to Voice Mail placed by subscribers and nonsubscribers. Callers hear the main company greeting, followed by a menu of available options. Endpoints can forward or transfer calls directly to their mailbox using the application extension number. The Voice Mail application can also be the message center for subscribers’ endpoints.

System users and external callers access voice mail by:

• Message Notification/Retrieval:

When endpoint users respond to message indications, they call the MNR application and are prompted for their password.

• Dialing the phone number or extension number assigned to the Voice Mail application.

• Being transferred to Voice Mail by Automated Attendant.

• Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call

Forwarding or System Forwarding features).

• Responding to Message Waiting indications.

Page 8 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Administrator Account Voice Mail Flowchart

ADMINISTRATOR MAILBOX MENU

“Broadcast Message” “Mailbox Maintenance” Recording “Options” “Import Fax” System Prompt “Replacement”

During your message:

Pause Erase and Re-record “Continue”

After your message:

“Replay” “Append” “Erase” “Accept”

Hang up to cancel

#123#

SENDING A MESSAGE

CREATE CUSTOM RECORDING

During your recording:

Pause Erase and Re-record “Continue”

After finishing, EITHER, Hang up OR, For options

23#

MAKING A RECORDING

RECORDING OPTIONS

“Replay” “Append” “Erase” and Re-record “Cancel” “Accept”

ASSIGN CUSTOM RECORDINGS

“Select” Recording Enter Ext. Number

Enter Mode:

“Day” Mode “Night” Mode

Enter Recording Number

If recording number exists:

Verify number Re-enter number

212

If document number exists:

Replace “Re-enter” Number

If document number does not exist:

Verify Number “Re-enter” Number

IMPORT FAX DOCUMENT

Record “Greeting”

“Primary” Greeting

“Alternate” Greeting “System” Greeting

(See Recording Options)

Record Directory “Name”

(See Recording Options)

Change “Password” Change “Envelope” Settings *

“Voice Mail” “E-Mail” “Facsimile”

Then select:

“Time, Date” “Source” “Length/Subj./Pages” “All Options” “None”

“Remote” Messaging *

“Primary” Cascade “Alternate” Cascade

“More” Options

Fax “Number” Message “Order” “Swap” “E-Mail Rdr. Count”

“Transfer” Method *

11232

345

PERSONAL OPTIONS

ACCESSING THE SYSTEM

ADMINISTRATOR’S MAILBOX

• Do one of the following: – Press the MSG button to respond to

a message from voice mail. – Call the voice mail extension

number, say “Login” or press , and say or enter your mailbox number.

• Enter your password (press ).

• Say “Nine” or press to access administrator features.

Program Cascade “Level”

Enter cascade level number, then:

“Change” Enter “Personal” # Enter “Pager” #

Enter “Time” of Day Set “Days” of Week

Mon-Fri “Weekdays” All “Days”

Individual “Day” 1-7

Select Message “Category”

“All Messages” “Priority” Messages

11232

REMOTE MESSAGING *

“New” Messages “Saved” Messages

Then set search order:

“First In” “Last In”

121

MESSAGE ORDER

“Unannounced” “Screened” “Announce” Only “Cancel”

TRANSFER METHOD *

Enter Mailbox Number

Enter Group Number

or Extension ID

“Standard” * “Speech Recognition” *

Then select:

“Replay” “Custom” “System” “Cancel”

“Options”

39#

RECORD CUSTOM PROMPTS

If existing recording plays:

“Standard” * “Copy” * “Speech Recognition” *

Then select:

“Replay” “Append” “Erase” and Re-Record “Accept”

If no recording exists, see “Making a Recording”

231

Administrator Account Voice Mail Flowchart

At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks.

Voice Mail Administration

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 9

Voice Mail Administration Administrator Mailbox

Administrator Mailbox

A system administrator’s mailbox is defined in order to record custom Audiotex recordings for voice processor applications created in Applications Programming, broadcast messages to all subscribers, and perform Mailbox and Group List maintenance.

The administrator mailbox must be activated in Database (DB) Programming before it can be initialized. If applicable, contact your system administrator for assistance.

To provide system security, all mailboxes and extension IDs should have a password. To make passwords difficult to guess, they should not match the

NOTE

Initializing the Administrator Mailbox

You must initialize the administrator mailbox before you can use it.

T o ini tialize the administrator mailbox:

1. Dial the voice mail access number.

mailbox number or consist of one digit repeated several times. This is especially important for the administrator mailbox, which allows programming access to other mailboxes.

2. Press

3. Say or enter the administrator’s mailbox number.

4. Enter your default password (your mailbox number), and then press #.

5. Do one of the following:

or say “Login” to identify yourself as a subscriber.

• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),

and then press #. The system plays back your password.

• If you do not want to use a password, press #.

6. Press # or say “Accept” to accept the entry, or press 3 or say “Erase” to erase and re- enter your password. The system prompts you to record your directory name.

7. After the tone, record your first and last names.

8. When prompted, do one of the following:

• Press # or say “Accept” again to accept the name.

• Press 1 or say “Replay” to replay the name you just recorded.

• Press 2 or say “Append” or press 2 to add to your name.

• Press 3 or say “Re-record” to erase and re-record your name.

Accessing the Administrator Mailbox

You can access the administrator mailbox from any extension or external phone.

T o access the administrator mailbox:

1. Dial the voice mail access number.

2. Press

3. Enter or say the administrator mailbox number.

4. Enter the password, and then press #.

5. Press 9 or say “Nine” to access the administrator menu. (The system does not prompt

Page 10 Mitel

or say “Login” to identify yourself as a subscriber.

you to enter or say “9.”)

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Subscriber Account Maintenance

You can perform mailbox maintenance for other system subscribers. For feature descriptions and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205. You can also use the “Administrator Account Voice Mail Flowchart” on page 9 as a guide.

For NuPoint Messenger, go to the Mitel Online Web site

NOTE

Making Feature Changes for Other Subscribers

You can use the administrator account to log on to other subscribers’ accounts and make feature changes (if the features are enabled for the subscriber). For example, you can assign a new password to the account (see “Changing Subscriber Mailbox Passwords” on page 12).

NOTE

(http://www.edocs.mitel.com) for details and documentation about administrator and subscriber features.

While you can use the administrator account to make changes to other subscribers’ features, the changes are not permanent. Subscribers can still access their own accounts and override your changes.

Voice Mail Administration

Subscriber Account Maintenance

In addition to changing the password, you can also make changes the following changes:

• Initializing a mailbox

• Recording personal greetings

• Recording a directory name

• Changing a message envelope

• Programming remote messaging

• Changing the call screeni ng transfer method

• Programming a fax destination

• Changing the messa ge search order

• Disabling and enabling ASR (if ASR is enabled on the system)

• Accessing voice mail messages

• Recording and sending voice messages

• Canceling unheard voice messages

• Recovering deleted messages

• Accessing e-mail, and fax messages (if E-Mail Reader is enabled on the system)

• Setting up an e-mail password (if E-Mail Reader is enabled on the system)

Accessing Other Subscriber Accounts

To make changes, you must first log on to the account.

To log on to ano t her subscriber’s account:

1. Access the administrator mailbox. See page 10.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance option.

3. Enter or say the subscriber’s mailbox extension or extension ID.

4. Follow the menu options to complete the changes. See the “Administrator Account Voice Mail Flowchart” on page 9.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 11

Voice Mail Administration Changing Subscriber Mailbox Passwords

Changing Subscriber Mailbox Passwords

Passwords prevent unauthorized mailbox access. Subscribers create their own passwords when they initialize their mailboxes, but you may find that you need to change a password to access a subscriber’s mailbox.

Using the administrator account, you do not need to know the password of a particular mailbox to perform maintenance.

IMPORTANT

T o change another subscriber’s password:

1. Access the administrator mailbox. See page 10.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance menu.

3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.

4. Press 3 or say “Password.”

5. Do one of the following:

• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),

• If you do not want to use a password, press #. Voice mail announces that you have

6. Press # or say “Accept” to accept the password as entered, or press 3 or say “Re-enter” to erase and re-enter the password.

To provide system security, all mailboxes and extension IDs should have a password. To make the passwords difficult to guess, they should not match the mailbox number or consist of one digit repeated several times. This is especially important for the voice mail administrator's mailbox, which allows programming access to other mailboxes.

and then press #. Voice mail plays back the password.

chosen not to have a password.

Page 12 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

System Recordings

The following sections describe administrator recording options.

Recording a Broadcast Message

You can make a single recorded message and send it to all Standard and Receive-Only mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your system administrator for more information about Standard and Receive-Only mailboxes and Extension IDs.

T o record and send a broadcast message:

1. Access the administrator mailbox. See page 10.

2. Press 1 or say “Broadcast Message” to select broadcast message.

3. Record the message. If you exceed the maximum allotted time for message length, you are prompted to re-

record the message or send it. If voice mail is full, you are prompted that the system cannot accept your message.

Hang up and try again later.

4. When you have completed the message, press # for the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” to erase and re-record the message.

• Press # or say “Accept” to accept the message. You must use the Accept option for

the message to be sent. If you hang up, the message is canceled.

Voice Mail Administration

System Recordings

Recording a Group List Name

A Group List is a group of mailboxes programmed in DB Programming by the system administrator. Subscribers can use Group Lists to send messages to several mailboxes simultaneously. You can record names for system Group Lists. Group List names are used for verification purposes only.

Before recording the Group List name, you must know the Group List number. If applicable, contact your system administrator for the Group List number.

To record a group list name:

1. Access the administrator mailbox. See page 10.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance option.

3. Say or enter the Group List number. If applicable, the current name is played.

4. After the tone, record the name for the selected list, and then press #. You have the following options:

• Press # or say “Accept” to accept the name.

• Press 1 or say “Replay” to replay the name you just recorded.

• Press 3 or say “Erase” to erase and re-record the name.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 13

Voice Mail Administration Recording Custom System Voice Mail Prompts

Recording Custom System Voice Mail Prompts

Voice mail prompts are prerecorded options and instructions. Prompts can be used either for applications and mailboxes that use ASR or applications and mailboxes that do not use ASR. See “Automatic Speech Recognition (ASR)” on page 7 for more information about ASR. For consistency, when you record the non-ASR version of a prompt, you should also record the ASR version, if one exists.

You can change most of the default prompts. See page 24 for the default list of prerecorded prompts. If a prompt cannot be replaced, you are notified by the system.

If the Multilingual feature is enabled, you can change either the primary or secondary language prompts. To change primary language prompts, the endpoint must be in the primary language mode—likewise for secondary language prompts.

If you change the text of the prompts, keep the content similar to the default text.

NOTE

T o record custom system prompts (or restore system prompts):

1. Access the administrator mailbox. See page 10.

2. Press 6 or say “Replacement” to select the System Prompt Replacement menu.

3. Say or enter the prompt number. See page 24 for prompt descriptions.

Otherwise, the prompts will not make sense to the listeners when played by voice mail.

If the number is not valid, you hear an error message and must choose another prompt number.

If the prompt is available in standard format only, go to the next step. If the prompt is available in ASR and non-ASR formats, select one of the following:

• Press 1 or say “Standard” to record a standard (non-ASR) prompt.

• Press 2 or say “Speech Recognition” to record an ASR prompt.

4. The current prompt is played. You have the following options:

• Press 1 or say “Replay” to replay the prompt.

• Press 3 or say “Replace” to replace the system prompt with a custom prompt.

Record the prompt, and then press #.

• Press 9 or say “System” to reinstate the system prompt.

• Press

If the voice processing system PC disk is full, a prompt notifies you that it cannot accept the recording. Hang up and try again later.

If the new prompt will be available in ASR and non-ASR formats, repeat step 4 to record the other format.

5. When finished recording, you have the following options:

or say “Cancel” to leave the prompt unchanged.

• Press 1 or say “Replay” to replay the recording.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” and re-record the message.

• Press # or say “Accept” to accept.

6. Repeat steps 3 through 5 for additional prompts, or hang up to end the recording session.

Page 14 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Creating Audiotex Recordings

Audiotex is a feature that allows callers to select prerecorded menu options. You can create up to 500 custom audiotex recordings that you can use for company greetings, Auto Attendan t greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips” below for tips when creating recordings. You can also use the audiotex recording planning sheet on page 23 to help you plan your custom greetings.

For consistency, when you record the non-ASR version of a prompt, you should also record the ASR version, if one exists. By default, recording 001 is the default system voice mail main greeting, and recording 002 is the Automated Attendant main greeting. You can change the default system recordings, but if the voice processing system database is defaulted, the system recordings are restored.

Recordings for fax documents should include all dialing instructions. The recording should state whether documents can be selected by number and list all options. If fax delivery times are set to specific days or times, the recording should also include this information.

Audiotex Recording Tips

The following are tips for designing an effective Call Routing Announcement application:

• Design with the caller in mind, not just the information you want to include.

• Keep menus as simple as possible, with four or fewer options per menu.

• Number options sequentially and do not skip numbers. List “transfer to operator” last.

• Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.

• State the option before the digit. For example, say, “For account information, press 1,”

instead of “Press 1 for account information.”

• Draw a map of your arrangement to avoid “dead ends” or endless loops.

• Take advantage of Caller ID and DNIS to route calls to suitable menus.

• Keep recordings short (under 60 seconds) and do not use jargon.

• Give the most frequently requested information in the first ten seconds, without requiring

the caller to press a digit.

• Make sure the recordings are clear and the voice is consistent from prompt to prompt.

Avoid heavy regional accents.

• Do not repeat the main greeting on any other level.

• Make seasonal changes when necessary, but keep menu options the same (callers get

used to them).

• Include an option for overriding the primary language. For example, say, “For English,

press 1. Para Español, empuje 2.”

• Test your application any time you make a change. Listen to your prompts periodically.

Voice Mail Administration

Creating Audiotex Recordings

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15

Voice Mail Administration Creating Custom Audiotex Recordings

Creating Custom Audiotex Recordings

See “Audiotex Recording Tips” on page 15 for tips when creating recordings.

T o create a custom audiotex recording:

1. Access the administrator mailbox. See page 10.

2. Press 3 or say “Options” for recording options.

3. Press 1 or say “Custom” to make a recording.

4. When prompted, say or type the recording number (001–500).

5. If no recording exists, go to the next step. If a standard (non-ASR) recording already exists, it is played. You then have the

following options:

• Press 1 or say “Standard” to record a standard (non-ASR) greeting.

• Press 2 or say “Copy” to copy the standard (non-ASR) greeting.

• Press 3 or say “Speech Recognition” to record an ASR greeting.

6. When prompted, record the greeting or message, and then press #. While you are recording, you can:

• Press 2 to pause while recording. (Press # or say “Continue” to continue.)

• Press 3 to erase and re-record your message.

If you exceed the maximum allotted time for recording length, you are notified and allowed to re-record or save the recording.

If the voice processing system computer disk is full, a prompt notifies you that it cannot accept the recording. Hang up and try again later.

7. When finished recording, select one of the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” to erase and re-record the message.

• Press # or say “Accept” or to accept.

8. To create an ASR recording, choose one of the following options:

• Press 1 or say “Copy” to copy the standard (non-ASR) greeting.

• Press 3 or say “Speech Recognition” to record an ASR greeting.

9. When finished, select one of the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append to add to the message.

• Press 3 or say “Erase to erase and re-record the message.

• Press # or say “Accept” to accept the recording.

Page 16 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Voice Mail Administration

Assigning Audiotex Recordings to System Extension Numbers

You can assign audiotex recordings to system extension numbers. For example, if users dial extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000 to change the recordings that users hear when they connect to the voice mail system.

If you assign a recording to an application with a list of several recordings, you can only change the first entry in the list. You must use DB Programming to change a list of recordings. Contact your system administrator for more information.

T o assign custom audiotex recordings to specific application extension numbers:

1. Access the administrator mailbox. See page 10.

2. Press 3 or say “Options” for recording options.

3. Press 2 or say “Select” to select a recording.

4. When prompted, say or enter the extension number of the application to be programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign the voice mail greeting.)

5. Do one of the following to select the mode for the recording:

• Press 1 or say “Day” for day mode.

• Press 2 or say “Night” for night mode.

6. Enter or say the recording number (001–500). If a recording already exists, it is played. You have the following options:

• Press # or say “Yes” to accept the recording.

• Press

If no recording exists, the system informs you but assigns the recording number to the application.

or say “No” to go back to step 4.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 17

Voice Mail Administration Fax Import Feature

Fax Import Feature

If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox to import fax documents. Imported documents can then be requested by callers who use a Call Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.

You should you re-record system prompt number 672 (see “Default ASR and Non-

NOTE

To import a fax document:

1. Using a fax machine, after you obtain dial tone, dial the voice mail access number.

2. Access the administrator mailbox. See page 10.

3. Press 4 or say “import fax” to select the Import Fax option. (If the system does not have

4. When prompted, say or enter the fax document number. One of the following occurs

5. When prompted, press the Start button on the fax machine. One of the following may

ASR Voice Prompts” on page 24) to let callers requesting faxes know what the valid time window is for fax requests, and when they should expect the fax to be delivered if their request falls outside of the valid time window.

a fax license, this option is not accepted.) The system may prompt you with one of the following messages. If not, continue to step 4.

• All system fax ports are busy: Hang up and try again later.

• The system already contains the maximum number of fax documents

allowed: Until one or more fax documents are deleted from the system, there is no room for additional documents.

• The system does not have enough disk space to import any more

documents: Until one or more fax documents are deleted from the system, there is no room for additional documents.

• The system currently is at or above the Maximum Fax Library Size: Until one

or more fax documents are deleted from the system, there is no room for additional documents. By default, the Maximum Fax Library Size field is set to 0 in DB Programming. Contact your system administrator for more information.

when you enter the number:

• If the document number does not already exist, the system asks you to verify the

number. Press # or say “Yes” if the number is correct, or press 3 or say “Re-Enter” to re-renter the number.

• If the document number already exists, the system asks if you want to replace it.

Press # or say “Yes” to replace the document and go to the next step, or press 3 or say “Re-enter” to re-enter the number.

• If you did not enter a valid number, you are prompted to enter a new number.

occur:

• If the system cannot communicate with your fax machine, check that it is working

properly and say “Continue” or press # to try again. Return to step 4.

• If the system runs out of disk space while importing the document or if the

document will cause the system to exceed the Maximum Fax Library Size, you cannot import this document until one or more fax documents have been deleted from the system to create disk space. Press # or say “Cancel” to return to step 4.

6. When the fax transmission is complete, the system tells you that the document was

Page 18 Mitel

received. Press # or say “Continue” to continue importing documents or hang up to exit.

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Alarms

Alarms are generated on endpoints as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to resolve the problem.

To allow you to monitor multiple nodes, the system provides both system alarms, which includes voice processing alarms, and network-wide alarms. See T able 1 on page 20 for the complete list of voice processing alarms.

Voice Processing Alarms

On the Mitel 5000 platform, the following voice processing alarms are generated:

• Minor Voice Processing alarms (020–039): These alarms indicate a voice processing

problem that usually require calling service personnel.

Voice Mail Administration

Alarms

NOTE

Even when a voice processing alarm has been registered, the system may still function correctly.

• Major Voice Processing alarms (200–224): These alarms indicate a voice processing

problem that require calling service personnel.

The system Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm appears at all affected endpoints. When a minor equipment failure occurs, a minor alarm is generated and appears on the primary attendant’s display and, if enabled, at your administrator endpoint. When a Voice Mail alarm is in effect, the telephone system may be functioning properly, but the voice processing system may be inoperative.

Responding to Alarms

A major alarm requires you to contact service personnel, while a minor alarm may or may not require you to contact service personnel in addition to clearing the alarm.

To respond to a majo r alarm:

Contact service personnel for the major voice processing alarms #200-224. An equipment failure has occurred.

To respond to a minor alarm:

1. When a minor alarm indication appears, write down the alarm information.

2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 20. SYSTEM (or NETWORK) ALARM CLEARED appears.

3. Take the appropriate action as indicated in Table 1 on page 20.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 19

Voice Mail Administration Clearing Alarms

Clearing Alarms

You can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the administrator feature codes or menu buttons.

T o use the feature codes to clear alarms:

T o use menu buttons to clear alarms:

Dial one of the following feature codes to clear the alarm:

• Clear Network Alarm (9851): This feature code clears network-wide alarms on

every node in the network, but it does not affect system alarms. The Clear Network Alarm feature code may be entered on any node in the network, but the Send Network Alarms flag must be set for you to clear alarms on other nodes in the network.

• Clear System Alarm (9850): This feature code clears all local and network-wide

system alarm displays on your node.

After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears, and the highest priority alarm is cleared. If applicable, enter the feature code again to clear the next alarm in the queue (only one alarm is cleared at a time).

Do one of the following:

• Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS

CLEARED appears, and the display returns to the idle menu.

• Press the CLEAR ALARM menu button to clear the currently displayed alarm.

SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the next highest priority, if applicable . If there are no more alarms, the display returns to the idle menu.

Table 1. Minor Voice Processing Alarms

Alarm Text Description and Action Required

SYS ALARM #20 CHECK PRINTER

SYS ALARM #21 V-MAIL 80% FULL

SYS ALARM #22 V-MAIL 100% FULL

SYS ALARM #23 SMDR 80% FULL

SYS ALARM #24 SMDR 100% FULL

SYS ALARM #32 INSUF BAND

The printer is not functioning properly. Check that the cable and the power cord are connected, and that it has paper and

toner. The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice

Mail cannot accept any messages until disk space is made available. Contact service personnel.

100 percent of the external voice mail disk space is in use. Voice mail cannot accept any messages until disk space is made available.

Contact service personnel. The SMDR disk space on the external voice processing system is 80 percent full. If it

reaches 100 percent before the SMDR information is cleared, no further SMDR recording will be possible.

Contact service personnel. 100 percent of the SMDR disk space on the external voice processing system is in

use. No further SMDR recording is possible. Contact service personnel.

The IP Network does not have enough bandwidth to support the IP call that is currently connected to the extension. If this alarm is generated frequently, it could indicate a network problem that requires the attention of your network administrator.

Page 20 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Reference

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Custom Audiotex Recordings Programming Planning Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Reference

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 21

Reference Troubleshooting Tips

Troubleshooting Tips

The following sections include information to help you troubleshoot problems:

• “System Administrator and Provider Information” below

• “Administrator Troubleshooting Tips” on page 22

System Administrator and Provider Information

Because this guide covers voice mail administration features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.

Your system administrator may be onsite, or you may rely on your local provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Inter-Tel or Mitel provider. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

Administrator Troubleshooting Tips

Table 2 includes voice mail administrator troubleshooting tips.

Table 2. Administrator Troubleshooting Tips

Problem Possible Solution

I do not know the administrator mailbox number or password.

One of our employees has left the company, and I need to change the mailbox password so I can delete messages, change settings, and so on.

I cannot set up a new voice mail subscriber mailbox.

I need to change the voice mail system time.

I need new voice mail system greetings for day and night mode, vacations, and so on.

You must contact your system administrator for the mailbox number and password. For more information, contact your system administrator or local authorized provider. See “System

Administrator and Provider Information” above.

See “Accessing Other Subscriber Accounts” on

page 11.

Your system administrator must create the new account. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider

Information” above.

Your system administrator must change the voice mail system time. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider

Information” above.

You can record new audiotex recordings for each greeting that you want to use. See “Creating Audiotex Recordings” on page 15.

I have recorded new audiotex recordings, but I do not know how to assign them to our voice mail application.

Page 22 Mitel

See “Assigning Audiotex Recordings to System Extension Numbers” on page 17.

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Custom Audiotex Recordings Programming Planning Sheet

Table 2. Administrator Troubleshooting Tips (Continued)

Problem Possible Solution

Reference

I have several voice messages in my inbox. Is there a way to delete all of the messages at once?

Can I set the number of rings before calls go to voice mail?

You must delete voice messages one at a time.

Your system administrator must program this feature. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider Information” on page 22.

Custom Audiotex Recordings Programming Planning Sheet

If you customize audiotex recordings, you can use Table 3 to record the text. For further instructions, see “Creating Custom Audiotex Recordings” on page 16.

Table 3. Audiotex Recordings

Recording # Text Where Used (Ext. #)

Example Thank you for calling XYZ Company. All of our representatives

are busy right now. Please hold.

Ext.2011 (Hunt Group Overflow Station)

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 23

Reference Default ASR and Non-ASR Voice Prompts

Default ASR and Non-ASR Voice Prompts

Table 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR-

enabled systems. Prompts designated by an asterisk (

Table 4. Voice Prompts: Non-ASR and ASR

Prompt

Content (Non-ASR) Content (ASR)

) cannot be re-recorded.

001 To leave a message, please enter a mailbox num-

ber.

002 For the directory, press pound (or hash in Euro-

pean systems).

003 To reach an operator, press zero. To reach an operator, say “Operator” or press

004 I’m sorry... N/A 005 ...is not available. N/A 006 The number entered is not valid. N/A 007 Using the keys on your telephone, please spell

the name of the person, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine. To advance to the next character, please wait for two seconds or press another key. To exit the directory, press star.

008 To exit the directory, press star. To exit the directory, say “Cancel” or press star. 009 Mailbox number... N/A 010 If this is correct, press pound (or hash). If this is correct, say “Yes” or press pound (or

To leave a message, please say or enter a mailbox number.

For the directory, say “Directory” or press pound (or hash).

zero.

Please say the name of the person you are trying to reach. Otherwise, using the keys on your telephone, please spell the last name of the person, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine. To advance to the next character, please wait for two seconds or press another key. To exit the directory, press star.

hash).

011 For the previous name in the directory, press one. For the previous name, say “Previous” or press

one.

012 To hear additional information, press two. To hear additional information, say “More” or

press two. 013 To hear the next directory name, press three. To hear the next name, say “Next” or press three 014 To spell a new name, press four. To spell a new name, say “New” or press four. 015 Extension number... N/A 016 Not used Not used 017 ...is not a valid choice. N/A 018 Please try again. N/A 019 After the tone, please record your message.

When finished, you may hang up to deliver the message or press pound (or hash) for more options.

020 Message delivered. N/A

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

N/A

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

021 To replay, press one. To replay, say “Replay” or press one. 022 To erase and re-record, press three. To erase and re-record, say “Erase” or press

023 To append this recording, press two. To append this recording, say “Append” or press

024 To accept, press pound (or hash). To accept, say “Accept” or press pound (or hash).

Content (Non-ASR) Content (ASR)

three.

two.

Reference

025 Please record after the tone. T o end, press pound

(or hash). 026 Recording erased. N/A 027 Recording stopped. N/A 028 Please begin speaking after the tone. N/A 029 Message play stopped. To continue, press pound

(or hash). 030 Enter the destination mailbox or group list num-

ber. 031 Logon canceled. N/A 032 Enter your password. Then press pound (or

hash). 033 There have been three invalid attempts to log on

to your mailbox. 034 Invalid password . N/A 035 Thank you for calling. Good-bye. N/A 036 To access mailbox features, you must change

your system-assigned password.

N/A

Message play stopped. T o continue, say “Resume” or press pound (or hash).

Say or enter the destination mailbox or group list number.

Say or enter your password.

N/A

037 You have not finished setting up your mailbox. N/A 038 Subscriber access denied. N/A 039 Because this is the first time you are entering

your mailbox, you must record your name for the

company directory.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 25

N/A

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

040 Since you are entering your mailbox for the first

time, you should be aware of a few standard fea-

tures. To cancel an option you have accessed

and return to the previous menu, press star. To

accept your recording or dialing sequence, or to

advance to your next message, press pound (or

hash). For help, you may press zero at any time

you are at a menu and the system will replay the

current menu and or give you additional informa-

tion. Certain mailbox features such as remote

messaging are available only if authorized by

your System Administrator. Your mailbox is now

Since you are entering your mailbox for the first time, you should be aware of a few standard features. To cancel an option you have accessed and return to the previous menu, say “Cancel” or press star. To accept your recording or dialing sequence, or to advance to your next message, say “Accept” or press pound (or hash). For help, say “Help” or press zero to replay the current menu and/or give you additional information. Certain mailbox features such as remote messaging are available only if authorized by your System Administrator. Your mailbox is now fully set up.

fully set up. 041 Your password may be up to 12 digits. N/A 042 Enter your new password, then press pound (or

hash). If you don’t want a password, press pound

(or hash) now.

Say or enter your new password. If you don’t want a password, say “Skip” or press pound (or

hash). 043 Your new password is… N/A 044 The number entered is too long. N/A 045 To accept this entry, press pound (or hash). To accept this entry, say “Accept” or press pound

(or hash). 046 To erase and re-enter, press three. To erase and re-enter, say “Re-enter” or press

three. 047 Password erased. N/A 048 Password saved. N/A 049 Your mailbox is full and cannot receive any new

N/A

messages. Please delete old messages.

050 - 051 Not used Not used

052 Your mailbox is almost full. Please delete any

N/A

messages you no longer need so new messages

may arrive. 053 You have... N/A 054 You have one new message. N/A 055 ...new messages. N/A 056 ...of which is priority. N/A 057 You have no new messages. N/A 058 You have one saved message. N/A 059 ...saved messages. N/A 060 Remote messaging is currently enabled. N/A

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

061 To listen to new messages, press one. To listen to new messages, say “New” or press

062 To record a message, press two. To record a message, say “Record” or press two. 063 To listen to saved messages, press three. To listen to saved messages, say “Saved” or

064 For personal options, press four. For personal options, say “Personal” or press

065 To setup remote messaging, press five. To setup remote messaging, say “Remote” or

066 For your primary setup, press one. For your primary setup, say “Primary” or press

067 For your alternate setup, press two. For your alternate setup, say “Alternate” or press

Content (Non-ASR) Content (ASR)

one.

press three.

four.

press five.

one.

two.

Reference

068 If this is the correct destination, press pound (or

hash). 069 To send this message now, press pound (or

hash). 070 For special delivery options, press nine. For special delivery options, say “Options” or

071 To return to the previous menu, press star. To return to the previous menu, say “Cancel” or

072 Message canceled. N/A 073 To mark this message private, press one. To mark this message private, say “Private” or

074 To mark this message for certified delivery, press

two. 075 To mark this message priority, press three. To mark this message priority, say “Priority” or

076 Message marked private. N/A 077 Message marked certified. N/A 078 Message marked priority. N/A 079 To send this message to additional mailboxes,

press pound (or hash).

If this is the correct destination, say “Yes” or press pound (or hash).

To send this message now, say “Send” or press pound (or hash).

press nine.

press star.

press one. To mark this message for certified delivery, say

“Certified” or press two.

press three.

To send this message to additional mailboxes, say “Yes” or press pound (or hash).

080 To rewind your message or recording, press one. To rewind your message or recording, say

“Backup” or press one. 081 To pause at any time, press two. To pause at any time, say “Pause” or press two. 082 To fast forward your message or recording, press

three.

083 To lower the volume, press four. To lower the volume, say “Lower” or press four.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 27

To fast forward your message or recording say

“Forward” or press three.

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

084 To raise the volume, press six. To raise the volume, say “Higher” or press six. 085 To save this message, press seven. To save this message, say “Save” or press seven. 086 To delete this message, press nine. To delete this message, say “Delete Message” or

Content (Non-ASR) Content (ASR)

press nine. 087 To skip to the end of your message or recording,

press pound (or hash).

088 To return to the main menu, press star. To return to the main menu, say “Cancel” or press

089 To reply to this message, press two. To reply to this message, say “Reply” or press

090 To forward a copy of this message to another

destination, press three.

091 To replay the previous message, press four. To replay the previous message, say “Previous”

092 To replay the message envelope, press five. To replay the message envelope, say “Envelope”

093 To listen to your next message, press six. To listen to your next message, say “Next” or

094 There are no previous messages. N/A 095 Message saved. N/A 096 Message deleted. N/A 097 There are no further messages. N/A 098 Message received... N/A

To skip to the end of your message or recording,

say “Skip” or press pound (or hash).

star.

two.

To forward a copy of this message to another

destination, say “Forward” or press three.

or press four.

or press five.

press six.

099 ...at... N/A 100 ...from... N/A 101 ...totaling... N/A 102 ...minutes... N/A 103 ...minute... N/A

104

* ...seconds... N/A

105 ...second... N/A 106 Message received from an outside caller. N/A 107 To record an introduction with a copy of this mes-

sage, press one.

108 To change your personal greeting, press one. To change your personal greeting, say “Greeting”

109 To change your name in the directory, press two. To change your name in the directory, say

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

To record an introduction with a copy of this mes-

sage, say “Record” or press one.

or press one.

“Name” or press two.

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

1 10 To change your password, press three. To change your password, say “Password” or

1 11 To change your message envelope, press four. T o change your message envelope, say “Enve-

112 To replay the message, press one. To replay the message, say “Replay” or press

1 13 To select your primary greeting, press one. To select your primary greeting, say “Primary” or

1 14 To select your alternate greeting, press two. To select your alternate greeting, say “Alternate”

1 15 To select the system greeting, press three. To select the system greeting, say “System” or

Content (Non-ASR) Content (ASR)

press three.

lope” or press four.

one.

press one.

or press two.

press three.

Reference

1 16 After the tone, please record your greeting, then

press pound (or hash). 117 Greeting saved. N/A 1 18 After the tone, please record your name, then

press pound (or hash). 119 Name saved. N/A 120 Your message envelope is currently set to

return... 121 ...all information. N/A 122 ...time and date... N/A 123 ...message source... N/A

124

* ...and... N/A

125 ...message length... N/A 126 To turn on all envelope options, press four. To turn on all envelope options, say “All Options”

127 For message source, press two. For message source , say “Source” or press two. 128 For message length, press three. For message length, say “Length” or press three.

N/A

or press four.

129 This option is now off. N/A 130 This option is now on. N/A 131 For time and date, press one. For time and date, say “Time, Date” or press one. 132 Your message envelope will play all options. N/A 133 ...is turned on to call you at... N/A

134

* AM N/A

135

* PM N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 29

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

136 ...Extension ID number... N/A 137 ...Every day. N/A 138 ...Monday through Friday. N/A

139

* Sunday N/A * Monday N/A

140 141

* Tuesday N/A

142

* Wednesday N/A * Thursday N/A

143 144

* Friday N/A

145

* Saturday N/A

146 To turn this number on or off, press one. To turn this number on or off, say “Change” or

Content (Non-ASR) Content (ASR)

press one.

147 To change the phone number, press two. To change the phone number, say “Number” or

press two. 148 To change times of day, press two. To change times of day, say “Time” or press two. 149 To change days of the week, press three. To change days of the week, say “Days” or press

three. 150 For pager notification, press one. For pager notification, say “Pager” or press one. 151 For personal phone notification, press two. For personal phone notification, say “Personal” or

press two. 152 For notification of all new messages, press one. For notification of all new messages, say “All

Messages” or press one. 153 For priority-only, press two. For priority-only, say “Priority” or press two. 154 Please enter the destination telephone number

and wait for further instructions. 155 The new number is... N/A 156 Please enter the start time. Please say or enter the start time. 157 Please enter the stop time. Please say or enter the stop time. 158 I’m sorry. You must program a telephone number

first.

Please say or enter the destination telephone number and wait for further instructions.

N/A

159 Invalid time. N/A 160 For AM, press one. For AM, say “AM” or press one. 161 Please select the days of the week on which you

wish to be notified. 162 Not used Not used

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

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Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

163 Please enter your mailbox number. Please say or enter your mailbox number. 164 Today N/A 165 Yesterday N/A

166

* January N/A * February N/A

167 168

* March N/A

169

* April N/A * May N/A

170 171

* June N/A

172

* July N/A * August N/A

173

Content (Non-ASR) Content (ASR)

Reference

174

* September N/A

175

* October N/A * November N/A

176 177

* December N/A

178

* First N/A * Second N/A

179 180

* Third N/A

181

* Fourth N/A * Fifth N/A

182 183

* Sixth N/A

184

* Seventh N/A * Eighth N/A

185 186

* Ninth N/A

187

* Tenth N/A * Eleventh N/A

188 189

* Twelfth N/A

190

* Thirteenth N/A

191

* Fourteenth N/A * Fifteenth N/A

192 193

* Sixteenth N/A

194

* Seventeenth N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 31

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

195* Eighteenth N/A 196

* Nineteenth N/A

197

* Twentieth N/A

198

* Twenty-first N/A * Twenty-second N/A

199 200

* Twenty-third N/A

201

* Twenty-fourth N/A * Twenty-fifth N/A

202 203

* Twenty-sixth N/A

204

* Twenty-seventh N/A * Twenty-eighth N/A

205

Content (Non-ASR) Content (ASR)

206

* Twenty-ninth N/A

207

* Thirtieth N/A * Thirty-first N/A

208

209 ...the Voice Mail system. N/A 210 The system is set to notify you between... N/A 21 1 ...is turned off. N/A 212 ...is turned on to call your pager at... N/A 213 ...with all new messages. N/A 214 ...with all priority messages. N/A 215 ...starting at... N/A 216 ...ending at... N/A 217 For mailbox and group list maintenance, press

two. 218 To send a message to all subscribers, press one. To send a message to all subscribers, say

219 To make a custom recording, press one. To make a custom recording, say “Custom” or

For mailbox and group list maintenance, say “Mailbox Maintenance” or press two.

“Broadcast Message” or press one.

press one.

220 To select a custom recording, press two. To select a custom recording, say “Select” or

press two. 221 Not used Not used 222 Please enter the recording number. N/A 223 After the tone, please record. Then press pound

(or hash).

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

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Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

224 Recording saved. N/A 225 To continue recording, press pound (or hash). To continue recording, say “Continue” or press

226 Not used Not used 227 You have no saved messages. N/A 228 To spell the first name, press five. To search by first name, say “First” or press five. 229 To spell the last name, press five. To search by last name, say “Last” or press five.

Content (Non-ASR) Content (ASR)

pound (or hash).

Reference

230 Using the keys on your telephone, please spell

the first name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

231 No message left. N/A 232 ...last... N/A 233 ...an outside caller at... N/A 234 Message was sent from... N/A 235 This matches the mailbox of... N/A 236 ...an unknown caller. N/A 237 To turn off the envelope, press five. To turn off the envelope, say “None” or press five. 238 To accept the changes, press pound (or hash). To accept the changes, say “Accept” or press

239 The envelope is turned off. N/A 240 Please enter the application extension number. Please say or enter the application extension

241 To select a day recording, press one. T o select a day recording, say “Day” or press one.

Please say the first name of the person you are

trying to reach. Otherwise, using the keys on your

telephone, please spell the first name of the per-

son, then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine.

pound (or hash).

number.

242 To select a night recording, press two. To select a night recording, say “Night” or press

two. 243 If this is the correct recording, press pound (or

hash). 244 Warning, no recording has been made. N/A 245 Invalid application entered. N/A 246 ...is not a valid recording number. N/A

247 - 252 Not used Not used

253 This is a return receipt verifying the message sent

has been heard. 254 I’m sorry. Private messages cannot be forwarded. N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 33

If this is the correct recording, say “Yes” or press pound (or hash).

N/A

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

255 This is the message center calling for... N/A

Content (Non-ASR) Content (ASR)

256 If you are the correct person, press pound (or

hash).

* ...One N/A

257 258

* ...Two N/A

259

* ...Three N/A * ...Four N/A

260 261

* ...Five N/A

262

* ...Six N/A * ...Seven N/A

263 264

* ...Eight N/A

265

* ...Nine N/A * ...Ten N/A

266 267

* ...Eleven N/A

268

* ...Twelve N/A * ...Thirteen N/A

269 270

* ...Fourteen N/A

If you are the correct person, say “Yes” or press pound (or hash).

271

* ...Fifteen N/A * ...Sixteen N/A

272 273

* ...Seventeen N/A

274

* ...Eighteen N/A * ...Nineteen N/A

275 276

* ...Twenty N/A

277

* ...Thirty N/A * ...Forty N/A

278 279

* ...Fifty N/A

280

* ...Sixty N/A * ...Seventy N/A

281 282

* ...Eighty N/A

283

* ...Ninety N/A

284

* ...Hundred N/A

285 This mailbox is currently full and cannot receive

new messages.

N/A

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

286* Oh N/A

287 ...of which are priority. N/A 288 Priority message received... N/A 289 Otherwise, press star. Otherwise, say “No” or press star.

Content (Non-ASR) Content (ASR)

Reference

290 When you are finished entering mailbox numbers,

press pound (or hash). 291 Otherwise, press pound (or hash). Otherwise, say “Send” or press pound (or hash). 292 For PM, press two. For PM, say “PM” or press two. 293 For Sunday, press one. For Sunday, say “Sunday” or press one. 294 For Monday, press two. For Monday, say “Monday” or press two. 295 For Tuesday, press three. For Tuesday, say “Tuesday” or press three. 296 For Wednesday, press four. For Wednesday, say “Wednesday” or press four. 297 For Thursday, press five. For Thursday, say “Thursday” or press five. 298 For Friday, press six. For Friday, say “Friday” or press six. 299 For Saturday, press seven. For Saturday, say “Saturday” or press seven. 300 For Monday through Friday service, press one. F or Monday through Friday service, say “Week-

301 For all the days of the week, press two. For all the days of the week, say “Days” or press

302

* Thousand N/A

303 The hard disk is... N/A

N/A

days” or press one.

two.

304 ...percent full. N/A 305 I’m sorry. The system is full and cannot record

any messages.

306

* Zero N/A

307 pound (or hash) N/A 308 star N/A 309 Group list number... N/A 310 Please speak louder. N/A 311 You have recorded for the maximum time permit-

ted. 312 Not used Not used 313 Resuming playback. N/A 314 You have one priority message . N/A

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N/A

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

315 Use two digits for the hour and two digits for the

N/A

minutes.

316 - 317 Not used Not used

318 You have chosen not to have a password. N/A 319 I’m sorry. This mailbox is currently in use and

N/A

cannot be accessed. Please try again later. 320 Not used Not used 321 If you are calling from a rotary-type telephone,

N/A please stay on the line and your call will be answered.

322 You can not reply to a system sent message. N/A

323 - 324 Not used Not used

325 Please select the days of the week. N/A 326 To select individual week days, press three. To select individual week days, say “Day” or

press three.

327 Service is set for Monday through Friday. N/A 328 Service is set for each day of the week. N/A 329 Recording canceled. N/A 330 The system was busy and could not deliver mes-

N/A sage notification at the specified time.

331 The system was unable to deliver message notifi-

N/A cation due to a programming error.

332 Extension ID... N/A 333 ...the operator. N/A 334 ...the operator... N/A 335 Remote Messaging will call... N/A 336 To change a cascade level, press one. To change a cascade level, say “Level” or press

one.

337 To select a message notification category, press

four.

338 Please enter the cascade level you wish to pro-

gram.

To select a message notification category, say

“Category” or press four.

Please enter the cascade level you wish to pro-

gram. Say or enter one through nine using the

keys on your telephone.

339 ...with a pager number of... N/A 340 To change the pager dial string, press three. To change the pager dial string, say “Pager” or

press three.

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5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

341 To call an internal extension, press one. To call an internal extension, say “Internal” or

342 To call an outside number, press two. To call an outside number, say “Outside” or press

343 Not used Not used

Content (Non-ASR) Content (ASR)

press one.

two.

Reference

344 Please enter the digits for your digital pager and

wait for further instructions.

345 The new pager number is... N/A 346 Mailbox Number N/A 347 New Message Count N/A 348 Pause N/A 349 You must program a telephone number first. N/A 350 You have chosen not to have a pager number. N/A 351 Cascade Level... N/A 352 You did not enter a valid document number. N/A 353 This document is currently unavailable. N/A 354 ... is not a valid document number. N/A 355 You have already selected that document. N/A 356 To cancel this message, press star. To cancel this message, say “Cancel” or press

357 You have selected the maximum number of docu-

ments allowed.

Please say or enter the digits for your digital

pager and wait for further instructions.

star.

N/A

358 To send your fax, press pound (or hash). To send your fax, say “Send” or press pound (or

hash).

359 You have selected one document. N/A 360 You haven’t selected any documents yet. N/A 361 You may select one more document during this

call.

362 You may select up to... N/A 363 ... more documents during this call. N/A 364 Selections canceled. N/A 365 The number that will appear on your fax cover

sheet is...

366 You have chosen not to have your extension

appear on your cover sheet.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 37

N/A

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

367 If you would like to have your fax delivered in the

future, press pound (or hash).

If you would like to have your fax delivered in the

future, say “Delay” or press pound (or hash).

368 To re-enter the number, press three. To re-enter the number, say “Re-enter” or press

three.

369 If you wish to have your extension appear on

your cover sheet, enter the extension followed by pound (or hash).

370 If you are calling from your fax machine, press

one.

If you wish to have your extension appear on

your cover sheet, say or enter the extension then

say or press pound (or hash).

If you are calling from your fax machine, say

“Yes” or press one.

371 Press the start button on your fax machine now. N/A 372 All of our fax lines are currently busy. N/A 373 Please try again later. N/A 374 Your fax will be delivered to... N/A 375 Your fax will be delivered shortly. N/A 376 I am unable to communicate with your fax

N/A machine. Please make sure it is operating properly and try again.

377 (For U.S. systems) Please enter the 10 digit tele-

phone number of your fax machine, including area code. (For European systems) Please enter the telephone number of your fax machine, including

(For U.S. systems) Please say or enter the 10

digit fax number, including area code.

(For European systems) Please say or enter the

telephone number of your fax machine, including

your national dialing code if required. your national dialing code if required.

378 The number you enter may be up to twenty digits

N/A in length.

379 Your fax is scheduled to be delivered at... N/A 380 Please enter a document number. Please say or enter the document number. 381 When you have finished importing documents,

press star.

When you are done importing documents, say

“Finished” or press star.

382 Document number... N/A 383 ...is currently in use. N/A 384 ...already exists. N/A 385 To replace this document, press pound (or hash). To replace this document, say “Replace” or press

pound (or hash).

386 Document received. N/A 387 Press pound (or hash) to continue. Say “Continue” or press pound (or hash) to con-

tinue.

388 To import a fax document, press four. To import a fax document, say “Import Fax” or

press four.

Page 38 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

389 (For U.S. systems) If this is an international call,

enter 011 followed by the country code an d fax number. Then press pound. (For European systems) If this is an international call, enter 00 code followed by your country code and your fax number. Then press hash.

390 I’m sorry. I’m not allowed to dial that number. N/A 391 To receive your documents, please hang up and

call from your fax machine.

392 The system does not have enough disk space to

import your document.

393 The system is unable to import your document

because it will exceed the Maximum Fax Library Size.

394 For recording options, press three. For recording options, say “Options” or press

395 There are... N/A 396 ... calls ahead of you. N/A 397 Your call should be answered within... N/A 398 You have selected... N/A

(For U.S. systems) If this is an international call,

say or enter 011 followed by the country code and

fax number. Then say or press pound/.

(For European systems) If this is an international

call, say or enter 00 code followed by your coun-

try code and your fax number. Then press hash.

N/A

three.

399 ...documents. N/A 400 Hello, you have reached the Mitel voice process-

ing system.

401 Hello, you’ve reached the Mitel automated call

handling system.

402 To change your message search order, press two. To change your message search order, say

403 Your current message search order is first in first

out.

404 Your current message search order is last in, first

out.

405 To search for messages first in first out, press

one.

406 To search for messages last in first out, press

two.

407 To change the search order for new messages,

press one.

408 To change the search order for saved messages,

press two.

409 You have received a new message N/A

N/A

“Order” or press two.

N/A

To search for messages first in first out, say “First

In” or press one.

To search for messages last in first out, say “Last

In” or press two.

To change the search order for new messages,

say “New” or press one.

To change the search order for saved messages,

say “Saved” or press two.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 39

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

410 You have received a new voice ma il N/A 411 You have received a new e-mail N/A 412 You have received a new fax N/A 413 You have received… N/A

414 - 499 Not used Not used

Content (Non-ASR) Content (ASR)

500 If you know your party’s extension number, enter

it now.

If you know your party’s extension, please say or

enter it now.

501 To leave a message, press one. To leave a message, say “Leave Message” or

press one.

502 To try another extension, press two. To try another extension, say “Extension” or press

two.

503 Please hold while your call is being transferred

N/A to...

504 Not used Not used 505 To return to the menu, press two. To return to the menu, say “Menu” or press two. 506 Your fax is scheduled to be delivered on... N/A 507 The system already contains the maximum num-

N/A ber of fax documents allowed.

508 The system does not have enough disk space to

N/A import any more documents.

509 The system is currently at or above the Maximum

N/A Fax Library Size.

510 Levels one through nine are currently disabled. N/A 511 Your call will be answered in the order it was

N/A received.

512 There is one call ahead of you. N/A 513 To change your transfer method, press five. To change your transfer method, say “Transfer” or

press five.

514 Your current transfer method is unannounced. N/A 515 Your current transfer method is screened. N/A 516 Your current transfer method is announce only. N/A 517 To select unannounced transfers, press one. To select unannounced transfers, say “Unan-

nounced” or press one.

518 For screened transfers, press two. For screened transfers, say “Screened” or press

two.

519 For announce only, press three. For announce only, say “Announce” or press

three.

Page 40 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

520 Who should I say is calling? N/A 521 To replay the announcement, press one. To replay the announcement, say “Repla y” or

522 To send this call to Voice Mail, press two. To send this call to voice mail, say “Voice Mail” or

Content (Non-ASR) Content (ASR)

press one.

press two.

Reference

523 To forward this call to another extension, press

three.

524 To accept this call, press pound (or hash). To accept this call, say “Accept” or press pound

525 To refuse this call, press star. To refuse this call, say “Refuse” or press star. 526 You have a call from... N/A 527 To change the time and date, press five. N/A 528 The current time is... N/A 529 To accept the current time, press pound (or

hash).

530 To enter a new time, use two digits for the hour

and two digits for the minutes.

531 The current date is... N/A 532 To accept the current date, press pound (or

hash).

533 To enter a new date, use two digits for the month,

two digits for the day, and two digits for the year.

534 Invalid date. N/A

To forward this call to another extension, say

“Forward” or press three.

(or hash).

N/A

535 Please enter the extension number. Please say or enter the extension number.

536 - 537 Not used Not used

538 For system prompt replacement or reinstatement,

press six.

539 Please enter the number of the system prompt. Please say or enter the number of the system

540 The system prompt has been replaced by the fol-

lowing custom prompt...

541 The original system prompt is... N/A 542 To replace this system prompt with a custom

prompt, press three.

543 ...is not a valid system prompt number. N/A 544 To delete the custom prompt and reinstate the

system prompt, press nine.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 41

For system prompt replacement or reinstatement,

say “Replacement” or press six.

prompt.

N/A

To replace this system prompt with a custom

prompt, say “Custom” or press three.

To delete the custom prompt and reinstate the

system prompt, say “System” or press nine.

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

545 To replace this custom prompt with a new custom

prompt, press three.

To replace this custom prompt with a new custom

prompt, say “New Prompt” or press three.

546 You have no deleted me ssages. N/A 547 You have one deleted message. N/A 548 ...deleted messages. N/A 549 To recover deleted messages, press two. To recover deleted messages, say “Recover” or

press two.

550 To recover this message, press seven. To recover this message, say “Recover” or press

seven.

551 Message recovered. N/A 552 To purge this message, press nine. To purge this message, say “Purge” or press

nine.

553 Message purged. N/A 554 To listen to deleted messages, press one. To listen to deleted messages, say “Listen” or

press one.

555 To recover all messages, press two. To recover all messages, say “Recover” or press

two.

556 To purge all messages, press three. To purge all messages, say “Purge” or press

three.

557 ...messages recovered. N/A 558 ...messages purged. N/A 559 ...message recovered. N/A 560 ...message purged. N/A 561 For message options, press five. For message options, say “Options” or press five. 562 For more options, press nine. For more options, say “More” or press nine. 563 To change the fax destination number, press one. To change the fax destination number, say “Num-

ber” or press one.

564 Please enter the extension number of your fax

destination, followed by the pound (or hash) key.

Please say or enter the extension number of your

fax. Then say or press pound (or hash).

565 Your fax destination is... N/A 566 You have chosen not to have a fax destination. N/A 567 Invalid extension. N/A 568 Fax destination saved. N/A 569 Fax destination erased. N/A 570 To cancel unheard sent voice mail messages,

press one.

To cancel unheard sent voice mail messages, say

“Unheard” or press one.

Page 42 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

571 All sent messages have been heard. N/A 572 Enter the destination mailbox. Say or enter the destination mailbox. 573 This mailbox has one unheard message. N/A 574 ...unheard messages. N/A 575 To append to the message, press two. To append the message, say “Append” or press

576 To leave a Voice Mail message, press one. To leave a Voice Mail message, say “Voice Mail”

577 To make a return call, press two. To make a return call, say “Call Back” or press

Content (Non-ASR) Content (ASR)

two.

or press one.

two.

Reference

578 Please hold while your call is being transferred to

an outside number.

579 Enter the number of the remote mailbox. Say or enter the number of the remote mailbox. 580 ... followed by pound (or hash). N/A 581 …has just listened to the original message. N/A 582 This mailbox has... N/A

583 - 586 Not used Not used

587 To hear the recipients, press three. To hear the recipients, say “Hear” or press three.

588 - 591 Not used Not used

592 I’m sorry. I’m not allowed to dial that number. N/A 593 Message received from an outside number with

no caller ID information.

594 I’m sorry. I do not have valid Caller ID informa-

tion.

595 …the network… N/A 596 Your call is being handled by the Mitel voice pro-

cessing system.

N/A

597 You have no new e-mails. N/A 598 ... new e-mails N/A 599 you have one new e-mail. N/A 600 ...saved e-mails. N/A 601 You have one saved e-mail. N/A 602 You have no new faxes. N/A 603 ... new faxes. N/A 604 You have one new fax. N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 43

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

605 ...saved faxes. N/A 606 You have one saved fax. N/A 607 The system has not been properly configured. N/A 608 To listen to voice mails, press one. T o listen to voice mails, say “Voice Mail” or press

609 To listen to e-mails, press three. To listen to e-mails, say “E-mail” or press thre e. 610 To listen to faxes, press six. To listen to Fax messages, say “Facsimile” or

611 You have no new messages. N/A 612 with the subject... N/A 613 I’m sorry, you cannot delete this e-mail. N/A 614 To reply to all recipients, press one. To reply to all recipients, say “Everyone” or press

Content (Non-ASR) Content (ASR)

one.

press six.

one.

615 To reply to just the sender, press two. To reply to just the sender, say “Sender” or press

two.

616 I’m sorry, this message was received fro m an

N/A unknown source.

617 Please enter the digits for the fax destination and

N/A wait for further instructions.

618 The system could not access your e-mail account

N/A with the known password.

619 ...totalling N/A 620 ...pages N/A 621 I’m sorry, you cannot delete this fax. N/A 622 For voice mails, press one. For voice mails, say “Voice Mail” or press one. 623 For e-mails, press two. For e-mails, say “E-mail” or press two. 624 For faxes, press three. For faxes, say “Facsimile” or press three.

625 - 629 Not used Not used

630 voice mail N/A 631 e-mail N/A 632 Fax N/A

633 - 644 Not used Not used

645 ...flagged... N/A

646 ...saved.... N/A

647 ...answered... N/A

Page 44 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

648 ...recent... N/A 649 ...deleted... N/A 650 …one page… N/A 651 ...voice mails... N/A 652 ...e-mails... N/A 653 ...faxes... N/A 654 This message is marked... N/A 655 ...flagged... N/A 656 ...saved... N/A 657 ...answered... N/A 658 ...recent... N/A

Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

659 ...deleted... N/A 660 ...with attachment... N/A 661 For your voice mail envelope, press one. For your voice mail envelope, say “Voice Mail” or

press one.

662 For your e-mail envelope, press two. For your e-mail envelope, say “E-mail” or press

two.

663 For your fax envelope, press three. For your fax envelope, say “Facsimile” or press

three.

664 For message filters, press six. For message filters, say “Filters” or press six. 665 For the message subject, press three. For the message subject, say “Subject” or press

three.

666 ...message subject... N/A 667 ...message filters... N/A 668 For the number of pages, press three. For the number of pages, say “Pages” or press

three.

669 You cannot turn all fax envelope options off. N/A 670 ...number of pages... N/A 671 You have no new voice mails. N/A 672 Fax scheduled for delivery. N/A 673 ...new voice mails. N/A 674 You have one priority voice mail. N/A 675 You have one new voice mail N/A 676 ...saved voice mails… N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 45

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

677 You have one saved voice mail. N/A 678 To listen to messages, press one. To listen to messages, say “Messages” or press

Content (Non-ASR) Content (ASR)

one.

679 The system is momentarily unable to process

your request.

680 To wait for resources to become available, press

one.

681 To cancel the request and return to a previous

menu, press star.

682 Not used Not used 683 You have one unheard voice mail. N/A 684 You have one heard voice mail. N/A 685 … unheard voice mail… N/A 686 … heard voice mail… N/A 687 You have no unheard voice mails. N/A

688 - 692 Not used Not used

693 You have one priority e-mail N/A

694 - 699 Not used Not used

700 N/A Please spell the first few letters of where you

The system is momentarily unable to process

your request.

To wait for resources to become available, say

“Wait” or press one.

To cancel the request and return to a previous

menu, say “Cancel” or press star.

would like to search in the directory.

701 ...hours... N/A 702 ...hour... N/A 703 <10 second pause> N/A 704 <five second pause> N/A

* <one second pause> N/A

705

706 Fax canceled N/A 707 phone number… N/A 708 Not used Not used 709 Your results match more than… Your results match more than… 710 …entries. …entries. 711 If you would like to browse these results, press

one. To filter your search, press two.

Page 46 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

If you would like to browse these results, please

say “Yes” or press one. To filter your search, say

“No” or press two.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

712 If the result is the first name, press one. Other-

wise, please tell me the first name by pressing the keys on your telephone.

713 If the result is the last name, press one. Other-

wise, please tell me the last name by pressing the keys on your telephone.

715 - 716 Not used Not used

717 …one saved voice mail N/A 718 …one saved e-mail N/A 719 …one saved fax N/A 720 …one saved message N/A 721 … unheard voice mails N/A 722 … heard voice mails N/A

723 - 726 Not used Not used

727 …one heard voice mail N/A

728 - 730 Not used Not used

If that name is the first name, say “Yes” or press

one. Otherwise, please tell me the first name by

saying, spelling, or pressing the keys on your

telephone.

If that name is the last name, say “Yes” or press

one. Otherwise, please tell me the last name by

saying, spelling, or pressing the keys on your

telephone.

731 I’m sorry, I didn’t understand your response. N/A 732 The system prompt you have selected has two

formats.

733 To select the standard format, press one. To select the standard format, say “S tandard” or

734 To select the speech-recognition format, press

two.

735 To replace the standard format, press one. To replace the standard format, say “S tandard” or

736 To replace the speech-recognition format, press

one.

737 - 738 Not used Not used

739 Speech recognition has been disabled for this

call.

740 Not used Not used 741 ... messages… N/A 742 ...seen... N/A

743 - 744 Not used Not used

N/A

press one.

To select the speech-recognition format, say

“Speech Recognition” or press two.

press one.

To replace the speech-recognition format, say

“Speech Recognition” or press one.

N/A

745 You have no saved voice mails. N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 47

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

746 Not used Not used 747 You have no saved e-mails. N/A 748 Not used Not used 749 You have no saved faxes. N/A 750 Not used Not used 751 voice mail received... N/A 752 E-mail received... N/A 753 Fax received... N/A 754 Priority voice mail received... N/A 755 Priority e-mail received... N/A 756 Not used Not used

Content (Non-ASR) Content (ASR)

757 and seen N/A 758 and recent N/A 759 and answered N/A 760 and deleted N/A 761 Not used Not used

762

* ...Million... N/A

763

* ...Billion... N/A

764

* ...Trillion... N/A * ...Minus... N/A

765 766

* (For U.S. systems) ...Dollar...

(For European systems)…Pound…

767

* (For U.S. systems) ...Dollars...

(For European systems)…Pounds…

768

* (For U.S. systems) ...Cent...

(For European systems)…Pence…

769

* (For U.S. systems) ...Cents...

(For European systems)…Pence…

N/A

770 <Pause> N/A

771

* O’clock N/A

772

* ...Point... N/A

773 I was unable to connect to your voice mail server. N/A 774 I was unable to connect to your e-mail server. N/A 775 I was unable to connect to your fax server. N/A

Page 48 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

776 If you have changed your password, press one. If you have changed your password, say “Pass-

Content (Non-ASR) Content (ASR)

word” or press one.

Reference

777 To continue without these messages, press

pound.

778

* dash N/A * ampersand N/A

779 780

* at N/A

781

* left parenthesis N/A * right parenthesis N/A

782 783

* underscore N/A

784

* space N/A * Tilde N/A

785 786

* aN/A

787

* bN/A * cN/A

788 789

* apostrophe N/A

790

* lower A N/A * lower B N/A

791

To continue without these messages, say “Con-

tinue” or press pound.

792

* lower C N/A

793

* dN/A * eN/A

794 795

* FN/A

796

* exclamation point N/A * lower D N/A

797 798

* lower E N/A

799

* lower F N/A * gN/A

800 801

* hN/A

802

* IN/A

803

* star N/A * lower G N/A

804 805

* lower H N/A

806

* lower I N/A

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 49

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

807* jN/A 808

* kN/A

809

* lN/A

810

* pound (or hash) N/A * lower J N/A

811 812

* lower K N/A

813

* lower L N/A * mN/A

814 815

* nN/A

816

* oN/A * lower M N/A

818

Content (Non-ASR) Content (ASR)

819

* lower N N/A

820

* lower O N/A * pN/A

821 822

* qN/A

823

* rN/A * sN/A

824 825

* lower P N/A

826

* lower Q N/A * lower R N/A

827 828

* lower S N/A

829

* TN/A * uN/A

830 831

* vN/A

832

* question mark N/A * lower T N/A

833 834

* lower U N/A

835

* lower V N/A

836

* wN/A * xN/A

837 838

* YN/A

839

* zN/A

Page 50 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

840* lower W N/A 841

* lower X N/A

842

* lower Y N/A

843

* lower Z N/A * colon N/A

844 845

* period N/A

846

* comma N/A * forward slash N/A

847 848

* backward slash N/A

849

* plus sign N/A

850 Please hold while I check your e-mail. N/A

Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

851 ...one unreadable message N/A 852 ...unreadable messages N/A 853 You have no unreadable me ssages N/A 854 To manage unreadable messages, press six N/A 855 unreadable message... N/A 856 If you are finished, please press pound (or hash).

Otherwise, press the next key to continue spelling.

857 Your quota grace limit has been reached. N/A 858 Please hold while I check your messages. N/A 859 The message could not be played. N/A 860 Not used Not used 861 I’m sorry there are no network mailboxes avail-

able for Node...

862 I’m sorry. This message cannot be forwarded. N/A 863 I could not connect to any of your remote servers.

You will be redirected to the local voice mail view.

N/A

864 - 875 Not used Not used

876 To record a standard greeting, press one. To record a standard greeting, say “Standard” or

press one.

877 To copy the standard greeting to the speech-rec-

ognition greeting, press two.

878 To record a speech-recognition greeting, press

three.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 51

To copy the standard greeting to the speech-rec-

ognition greeting, say “Copy” or press two.

To record a speech-recognition greeting say

“Speech Recognition” or press three.

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

879 If you would like to copy this recording to the

speech-recognition greeting, press one.

If you would like to use this recording as the

speech-recognition greeting, say “Copy” or press

one.

880 To record a new speech-recognition greeting,

press three.

To record a new speech-recognition greeting, say

“New” or press three.

881 ñ (pronunciation: en-yay) N/A 882 I'm sorry. This system prompt is not available for

N/A replacement.

883 The following message could not be delivered

N/A to...

884 To disable Speech Recognition mailbox com-

mands for this call, press eight.

To disable Speech Recognition mailbox com-

mands for this call, say 'Disable' or press eight.

885 Speech Recognition disabled. N/A 886 I could not create a secure connection to your

N/A remote server. You will be redirected to the local voice mail view.

887 Please contact your system administrator. N/A 888 E-Mail Reader was unable to retrieve your faxes

N/A from your e-mail server due to a login failure.

889 E-Mail Reader was unable to retrieve your e-

N/A mails from your e-mail server due to a login failure.

890 Please enter your e-mail account password. This

is case sensitive. Using the keypad, you can scroll through symbols, numbers, and letters, both lower and upper case.

891 Using the keys on your telephone, please spell

the last name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

Please spell or enter your e-mail account pass-

word. This is case sensitive. You can speak sym-

bols, numbers, and letters. For upper case letters,

say “Upper” followed by the letter.

Please say the last name of the person you are

trying to reach. Otherwise, using the keys on your

telephone, please spell the last name of the per-

son, then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine.

892 You have no voice mails N/A 893 You have no e-mails N/A 894 You have no faxes N/A 895 ...Network extension... N/A 896 To enable Speech Recognition mailbox com-

mands for this call, press eight.

897 There was an error accessing your messages;

To enable Speech Recognition mailbox com-

mands for this call, say “Enable” or press eight.

N/A you will be returned to the main menu

898 ...Network Mailbox... N/A

Page 52 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

899 N/A I think you said “delete.” If this is correct, please

900 Speech Recognition enabled. N/A 901 No days selected. No days selected. 902 On On 903 Off Off

904 - 906 Not used Not used

907 Message dated… Me ssage dated…

Content (Non-ASR) Content (ASR)

press one; if this is not correct, please press two.

Reference

908 E-Mail Reader was unable to retrieve your faxes

and e-mails from your e-mail server due to a login failure.

909 To copy this message to additional mailboxes,

press four.

910 To spell a new name, press four. To spell a new name, say “new name,” or press

911 Using the keys on your telephone, please spell

the first name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

912 Using the keys on your telephone, please spell

the last name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

913 When you are finished entering mailbox numbers,

press star to exit.

914 Enter the destination mailbox or Group list num-

ber. For the Directory, press pound (or hash). When you are finished entering the destination, press star to exit

E-Mail Reader was unable to retrieve your faxes

and e-mails from your e-mail server due to a login

failure.

To copy this message to additional mailboxes,

say “Copy” or press four.

four.

Please say the full name of the person you are

trying to reach. Otherwise, using the keys on your

telephone, please spell the first name of the per-

son, then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine.

Please say the full name of the person you are

trying to reach? Otherwise, using the keys on

your telephone, please spell the last name of the

person, then press pound (or hash). For the letter

Q, press seven. For the letter Z, press nine.

When you are finished entering mailbox numbers,

say “Finished” or press star to exit.

Say or enter the destination mailbox or group list

number. For th e di re ct ory, say “Directory” or press

pound (or hash). When you are finished entering

the destination press star to exit.

915 ... or if you are finished listening to the message,

Hang up.

916 Subscriber access is not programmed yet. Please

contact the system administrator.

917 I am sorry, I could not complete your call at this

time. Please try again later.

918 Message access is not configured. Please con-

tact your system administrator.

919 To change your main menu e-mail reader count,

press four.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 53

N/A

To change your main menu e-mail reader count,

say e-mail reader count or press four.

Reference Default ASR and Non-ASR Voice Prompts

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

920 Main Menu E-Mail Reader Count is currently

N/A enabled.

921 Main Menu E-Mail Reader Count is currently dis-

N/A abled.

922 To enable, press one. To enable, say “enable” or press one. 923 To disable, press one. To disable, say “disable” or press one. 924 Main Menu E-Mail Reader Count has been auto-

N/A matically disabled, please go to the personal options menu to re-enable this feature.

926 For help with password special keys, press two. For help with password special keys, say “Help”

or press two.

927 To repeat the following instructions press zero at

any time.

928 Enter the destination mailbox or Group list num-

ber. When you are finished entering the destination, press star to exit.

To repeat the following instructions say “Repeat”

or press zero at any time.

Say or enter the destination mailbox or group list

number. When you are finished entering the des-

tination, press star to exit.

929 “equal to sign” N/A 930 “greater than sign” N/A 931 “less than sign” N/A 932 “semi colon sign” N/A 933 “percent sign” N/A 934 “dollar sign” N/A 935 “pipe sign” N/A 936 “pound (or hash) sign” N/A 937 I am sorry, you must enter a password for security

N/A reasons. Please, enter your new password, then press pound (or hash).

938 To listen to all additional messages, please press

eight.

939 The locations of special characters are... For

Say “All Messages” or press eight to listen to all

additional messages.

N/A space, at, hyphen, underscore, equals sign, comma, greater than, and right parenthesis, use key “zero.” For exclamation point, pipe, apostrophe, colon, semi-colon, forward slash, and backslash, use key “one.” For period, tilde, dollar, asterisk, ampersand, percentage, plus, less than and left parenthesis, use key “star.” For pound (or hash), use key “pound (or hash).”

Page 54 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

940 This call routing application does not have an

associated digit translation node. Please assign a digit translation node using the System Manager interface before attempting to assign an Audiotex greeting using the System Administrator interface.

941 E-Mail Reader encountered an error while trying

to connect to your e-mail server. Please contact your system administrator for further assistance.

942 E-mail Reader was unable to connect to your e-

mail server. The server may be down or there may be a configuration issue with your E-Mail Reader Profile. Please contact your system administrator for further assistance.

943 E-Mail Reader cannot connect to your e-mail

server due to an encryption mismatch. Please contact your system administrator for further assistance.

944 I am sorry, your password must be at least four

digits long. Please, enter your ne w password, then press pound.

945-946 Not used. Not used.

947 To save this message, press nine. To save this message, say “Save” or press nine.

N/A

948 To delete this message, press seven. To delete this message, say “Delete” or press

seven.

949 To swap your key settings for save and delete,

press three.

950 Your current key settings are seven for save and

nine for delete.

951 Your current key settings are nine for save and

seven for delete.

952 To swap the key settings, press 1. To swap the key settings say “Swap” or press

953 Your settings have been changed. N/A

To swap your key settings for save and delete,

say “Swap” or press three.

N/A

one.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 55

Index

Administrator

endpoint troubleshooting 22 mailbox password 10 mailbox, initializing 10 types 2 voice mail 7

Alarms

clearing 20 descriptions 20 minor 19 network 19 Receive Network Alarms flag 19 Send Network Alarms flag 19

Audiotex recordings

creating 15 Audiotex recordings, programming planning sheets 23 Automated Attendant, recording custom messages 15 Automatic Speech Recognition, using 7

Basic Voice Mail 6

Capacities, network 3 Clearing alarms 20 Custom system voice mail prompts 14

Importing fax documents 18

Mailbox administrator 10 Message Notification/Retrieval 8 Minor alarms 19 Multicultural English references 3

Network

alarms 19 capacities 3

Passwords

administrator mailbox 10

voice mail, changing 12 Programming planning sheets, custom audiotex recordings 23 Prompts

default voice mail 24

voice mail 14 Provider information 22

English, multicultural references 3 Enterprise Messaging 6

Fax documents, importing 18 Flowcharts, Voice mail programming 9

Group List name, recording 13

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 57

Receive Network Alarms flag 19

Send Network Alarms flag 19 Speech recognition, using 7

Troubleshooting

administrator endpoint features 22

voice mail 22

Index

Voice mail

administrator features 7 broadcast message, recording 13 default prompts 24 Group List name, recording 13 MNR application 8 passwords, changing 12

prompts, recording 14

subscriber features, changing 11

supplemental documentation 6

systems, descriptions 6

troubleshooting 22

types 6 Voice mail, flowchart 9 Voice Prompts, Non-ASR and ASR 24

Page 58 Mitel

5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Part No. 580.8009 Issue 3.1, December 2008

A691/911:A

Mitel 5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Quick Reference Guide

Notice

Contents

Overview

Introduction

Administrator Types

Additional References

System Networks and Nodes

Multicultural English References

Voice Mail Administration

Introduction

Voice Mail Systems

Administrator Features

Automatic Speech Recognition (ASR)

Voice Mail and Message Notification/Retrieval Applications

Administrator Account Voice Mail Flowchart

Administrator Mailbox

Initializing the Administrator Mailbox

Accessing the Administrator Mailbox

Subscriber Account Maintenance

Making Feature Changes for Other Subscribers

Accessing Other Subscriber Accounts

Changing Subscriber Mailbox Passwords

System Recordings

Recording a Broadcast Message

Recording a Group List Name

Recording Custom System Voice Mail Prompts

Creating Audiotex Recordings

Fax Import Feature

Alarms

Voice Processing Alarms

Responding to Alarms

Clearing Alarms

Reference

Troubleshooting Tips

System Administrator and Provider Information

Administrator Troubleshooting Tips

Custom Audiotex Recordings Programming Planning Sheet

Default ASR and Non-ASR Voice Prompts

Index