Mitel 470 System Manual

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MIVOICE OFFICE 400

MITEL 470

AS OF VERSION R4.1

SYSTEM MANUAL

syd-0585_en / 1.2 – R4.1 – © 08.2016

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department for additional information:

legal@mitel.com

For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents

For more information on the PD patents that are licensed, please refer to.

www.cmspatents.com

PATENT NOTE ON POWER OVER ETHERNET

Mitel 470 as of R4.1

syd-0585/1.2 – 08.2016

®, ™ Trademark of Mitel Networks Corporation

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Content

1 Product and Safety Information . . . . . . . . . . . . . . . . 9

1. 1 About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1. 2 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1. 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1. 4 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1. 5 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1. 6 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. 2 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2. 2. 1 Positioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2. 3 Networking Possibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2. 4 Mitel system phones and clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2. 5 Various phones, terminals and equipment . . . . . . . . . . . . . . . . . . . . . 27

2. 6 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2. 7 Applications and application interfaces . . . . . . . . . . . . . . . . . . . . . . . . 28

2. 7. 1 Mitel Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2. 7. 2 Application interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2. 7. 2. 1 Mitel Open Interfaces Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2. 7. 2. 2 Message and alarm systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

2. 7. 2. 3 CTI - Computer Telephony Integration . . . . . . . . . . . . . . . . . . . . . . . . 36

2. 7. 2. 4 ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 7. 2. 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 7. 2. 6 System monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2. 7. 2. 7 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2. 7. 2. 8 Hospitality/Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2. 7. 2. 9 Voice over IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2. 8 First steps.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2. 9 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

3 Expansion Stages and System Capacity. . . . . . . . . 40

3. 1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

3. 2 Basic system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

3. 2. 1 Interfaces, display and control elements . . . . . . . . . . . . . . . . . . . . . . . 42

3. 2. 2 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3. 2. 3 Ethernet concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3. 2. 4 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

3. 3 Expansion with cards and modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 49

3. 3. 1 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

3. 3. 1. 1 DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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3. 3. 1. 2 IP media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. 3. 1. 3 Call charge modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3. 3. 2 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3. 3. 2. 1 Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

3. 3. 2. 2 Terminal cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3. 3. 3 Applications card CPU2-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3. 4 System capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

3. 4. 1 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

3. 4. 2 General system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

3. 4. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

3. 4. 4 Terminal and network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

3. 4. 5 Software assurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

3. 4. 6 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

3. 4. 6. 1 Description of available licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

3. 4. 7 Restricted operating mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

3. 4. 8 Temporary offline licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

3. 4. 9 Trial licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

3. 4. 10 Power supply capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. 4. 10. 1 Supply power available for terminals. . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. 4. 10. 2 Power supply per interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

3. 4. 10. 3 Power supply per terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4. 1 System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4. 2 Fitting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4. 2. 1 Equipment supplied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4. 2. 2 Location requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4. 2. 3 Safety regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4. 2. 4 Flow of hot air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 2. 5 Desktop installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

4. 2. 6 Rack-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

4. 2. 6. 1 Rack-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

4. 2. 6. 2 Fitting an additional fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. 3 Earthing and protecting the communication server . . . . . . . . . . . . . . 100

4. 3. 1 Connecting the earthing wire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

4. 3. 2 Connecting the cable screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

4. 4 Powering the communication server . . . . . . . . . . . . . . . . . . . . . . . . . 102

4. 4. 1 Internal power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

4. 4. 2 External auxiliary power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . 103

4. 4. 3 Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . 105

4. 5 Equipping the Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4. 5. 1 Fitting interface cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4. 5. 2 Fitting application card CPU2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

4. 5. 3 Equipping the call manager card CPU1 . . . . . . . . . . . . . . . . . . . . . . 107

4. 5. 4 Fitting system modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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4. 5. 5 Fitting DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

4. 5. 6 Fitting IP Media modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

4. 5. 7 Fitting call charge modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

4. 5. 8 Component mounting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

4. 6 Connecting the communication server . . . . . . . . . . . . . . . . . . . . . . . 112

4. 6. 1 Direct connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. 6. 2 Indirect connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. 6. 2. 1 Connection via main distribution board . . . . . . . . . . . . . . . . . . . . . . . 113

4. 6. 2. 2 Connection to a universal building cable installation (UBC) . . . . . . . 116

4. 7 Cabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

4. 7. 1 Port addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

4. 7. 2 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

4. 7. 2. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

4. 7. 2. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

4. 7. 2. 3 FXO network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

4. 7. 3 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

4. 7. 3. 1 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

4. 7. 3. 2 BRI-S terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

4. 7. 3. 3 FXS terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

4. 7. 4 Fan-out panel FOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

4. 7. 5 Emergency fan-out-panel (EFOP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

4. 7. 6 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

4. 8 Installing, powering, connecting and registering terminals . . . . . . . . 159

4. 8. 1 IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

4. 8. 2 Mitel 6700 SIP / 6800 SIP series SIP phones. . . . . . . . . . . . . . . . . . 161

4. 8. 3 Standard SIP phones and standard SIP terminals . . . . . . . . . . . . . . 161

4. 8. 4 Mobile/external phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

4. 8. 5 OIP and other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

4. 8. 6 Digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

4. 8. 6. 1 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

4. 8. 6. 2 MiVoice 5361 / 5370 / 5380. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

4. 8. 6. 3 Office 25, Office 35, and Office 45/45pro . . . . . . . . . . . . . . . . . . . . . 165

4. 8. 6. 4 Office 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

4. 8. 7 DECT radio units and cordless phones. . . . . . . . . . . . . . . . . . . . . . . 169

4. 8. 7. 1 Installing the radio units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue . . . . . 172

5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

5. 1 WebAdmin Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

5. 1. 1 Integrated and auxiliary applications . . . . . . . . . . . . . . . . . . . . . . . . . 177

5. 2 Access types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

5. 3 User access control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

5. 3. 1 User accounts and authorization profiles . . . . . . . . . . . . . . . . . . . . . 182

5. 3. 1. 1 User accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

5. 3. 1. 2 Authorization profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

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5. 3. 2 Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

5. 3. 2. 1 Password syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

5. 3. 2. 2 Change password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

5. 3. 2. 3 Access with incorrect password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

5. 3. 2. 4 Lost password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

5. 3. 3 Password-free access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

5. 3. 4 Automatic exit from the configuration . . . . . . . . . . . . . . . . . . . . . . . . 185

5. 3. 5 Access log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

5. 4 Remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

5. 4. 1 Access enabled by local users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

5. 4. 2 Function code for remote maintenance access. . . . . . . . . . . . . . . . . 186

5. 4. 3 Function keys for remote maintenance access. . . . . . . . . . . . . . . . . 187

5. 5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

5. 6 Configuration Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

5. 6. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

5. 6. 2 File management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

5. 6. 3 System reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

5. 6. 4 Data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

5. 6. 4. 1 Auto backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

5. 6. 4. 2 Distribution service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

5. 6. 4. 3 Manual backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

5. 6. 4. 4 Restore backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

5. 6. 5 Importing and exporting configuration data . . . . . . . . . . . . . . . . . . . . 194

5. 6. 6 Mitel 6700 SIP / 6800 SIP phones . . . . . . . . . . . . . . . . . . . . . . . . . . 194

6 Operation and Maintenance . . . . . . . . . . . . . . . . . 195

6. 1 Data Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

6. 1. 1 What data is stored where. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

6. 1. 1. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

6. 1. 1. 2 File system of the communications server . . . . . . . . . . . . . . . . . . . . 196

6. 1. 1. 3 Boot software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

6. 1. 1. 4 System-specific data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

6. 1. 2 Updating configuration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

6. 2 Update Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

6. 2. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

6. 2. 2 Firmware for corded system phones . . . . . . . . . . . . . . . . . . . . . . . . . 199

6. 2. 3 Firmware System MiVoice Office 400 DECT. . . . . . . . . . . . . . . . . . . 200

6. 2. 4 Firmware System Mitel SIP-DECT . . . . . . . . . . . . . . . . . . . . . . . . . . 201

6. 2. 5 Applications card CPU2-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

6. 3 Hardware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

6. 3. 1 Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

6. 3. 2 Licenses and EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

6. 3. 2. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

6. 3. 2. 2 EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

6. 3. 3 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

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6. 3. 3. 1 Replacing a defective interface card . . . . . . . . . . . . . . . . . . . . . . . . . 204

6. 3. 3. 2 New card with fewer ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

6. 3. 3. 3 New card with more ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6. 3. 3. 4 Change slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

6. 3. 4 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 3. 4. 1 Change DSP module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 3. 4. 2 Changing the IP media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 3. 4. 3 Replacing the call charge module . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

6. 3. 4. 4 Changing the RAM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

6. 3. 5 System cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

6. 3. 5. 1 Replacing the EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

6. 3. 5. 2 Replacing the Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

6. 3. 6 Call manager card CPU1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

6. 3. 7 Applications card CPU2-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

6. 3. 8 Replacing system terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

6. 3. 8. 1 DSI system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

6. 3. 8. 2 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

6. 4 Call-Manager display and control panel . . . . . . . . . . . . . . . . . . . . . . 216

6. 4. 1 PIN control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

6. 4. 2 On/Off key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

6. 4. 3 Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

6. 4. 3. 1 Startup and operating state display. . . . . . . . . . . . . . . . . . . . . . . . . . 218

6. 4. 3. 2 Boot mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

6. 4. 3. 3 Error display with status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

6. 4. 3. 4 Boot menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

6. 4. 3. 5 Display of event messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

6. 4. 3. 6 Status LEDs on Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . 220

6. 4. 4 Colour display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

6. 5 Application server display and control panel . . . . . . . . . . . . . . . . . . . 221

6. 5. 1 On/Off key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

6. 5. 2 Status LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

6. 6 Operations supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

6. 6. 1 Event message concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

6. 6. 1. 1 Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

6. 6. 1. 2 Event tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

6. 6. 1. 3 Signal destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

6. 6. 2 Operating state and error displays . . . . . . . . . . . . . . . . . . . . . . . . . . 245

6. 6. 2. 1 System operating state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

6. 6. 2. 2 System error displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

6. 6. 2. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

6. 6. 2. 4 Operating state of the Mitel DECT radio units. . . . . . . . . . . . . . . . . . 246

6. 6. 2. 5 Malfunction of the Mitel DECT radio unit. . . . . . . . . . . . . . . . . . . . . . 248

6. 6. 2. 6 Malfunctions of Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . 248

6. 6. 2. 7 Malfunctions of the DECT charging bays . . . . . . . . . . . . . . . . . . . . . 249

6. 6. 2. 8 Longclicks on Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . . 250

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6. 6. 2. 9 Overload code displays Office 135 / Office 160 . . . . . . . . . . . . . . . . 251

6. 6. 3 Other aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

6. 6. 3. 1 System logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

6. 6. 3. 2 File system state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

6. 6. 3. 3 File browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

6. 6. 3. 4 Measuring equipment for cordless systems . . . . . . . . . . . . . . . . . . . 252

7 Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

7. 1 Systematic designation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

7. 2 Rating Plate and Designation Stickers . . . . . . . . . . . . . . . . . . . . . . . 254

7. 3 Equipment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

7. 4 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

7. 4. 1 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

7. 4. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

7. 4. 3 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

7. 4. 4 Dimensions of cards and modules . . . . . . . . . . . . . . . . . . . . . . . . . . 258

7. 4. 5 LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

7. 4. 6 Digital and IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

7. 4. 7 Mitel DECT radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

7. 5 Operation of digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . 263

7. 5. 1 Digit key assignment of system phones . . . . . . . . . . . . . . . . . . . . . . 263

7. 5. 2 Alpha keyboardMiVoice 5380 / 5380 IP . . . . . . . . . . . . . . . . . . . . . . 264

7. 5. 3 Function commands (macros). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

7. 6 Functions and terminals no longer supported . . . . . . . . . . . . . . . . . . 266

7. 7 Licensing information of third-party software products . . . . . . . . . . . 267

7. 8 Documents and online help systems with further information . . . . . . 269

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Product and Safety Information

1 Product and Safety Information

Here you will find information relating to safety, data protection and legal matters besides product and documentation information.

Please read through the product and safety information carefully.

1. 1 About Mitel

Mitel (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that easily connect employees, partners and customers - anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry’s broadest portfolios and the best path to the cloud. With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.

1. 2 Product information

Purpose and function

MiVoice Office 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different performance and expansion capacity, an extensive telephone portfolio and a multitude of expansions.

The expansion possibilities for the Mitel 470 communication server include an applications server for unified communications and multimedia services, an FMC Controller for integrating mobile/external phones, an open interface for application developers and a multitude of expansion cards and modules.

The business communication solution with all its elements was designed to cover the full spectrum of communication requirements of businesses and organizations in a user and maintenance-friendly way. The individual products and parts are co-ordinated and cannot be used for other purposes or replaced by outside products or parts (except to connect up other authorized networks, applications and phones to the interfaces certified for that purpose).

User groups

The phones, soft phones and PC applications of the MiVoice Office 400 communication solution are particularly user friendly in design and can be used by all end users without any specific product training.

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Product and Safety Information

The phones and PC applications for professional applications, such as the PC operator consoles or call centre applications, do require training of the personnel.

Specialist knowledge of IT and telephony is assumed for the planning, installation, configuration, commissioning and maintenance. Regular attendance at product training courses is strongly recommended.

User information

MiVoice Office 400 products are supplied with safety and product information, quick user guides and user guides.

These and all other user documents such as system manuals are available for download from the MiVoice Office 400 DocFinder as individual documents or as a documentation set. Some user documents are accessible only via a partner login.

It is your responsibility as a specialist retailer to keep up to date with the scope of functions, the proper use and the operation of the MiVoice Office 400 communication solution and to inform and instruct your customers about all the user-related aspects of the installed system:

• Please make sure you have all the user documents required to install, configure and commission an MiVoice Office 400 communication system and to operate it efficiently and correctly.

• Make sure that the versions of the user documents comply with the software level of the MiVoice Office 400 products used and that you have the latest editions.

• Always read the user documents first before you install, configure and put an MiVoice Office 400 communication system into operation.

• Ensure that all end users have access to the User Guides.

Download the MiVoice Office 400 documents from the internet: www.mitel.com/DocFinder

Conformity

Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products

• comply with the basic requirements and other stipulations of Directives EMC (2014/30/EU) and LVD (2014/35/EU).

• are manufactured in conformity with RoHS according to Directive 2011/65/EU.

You can find the product specific declarations of conformities under www.mi-

tel.com/regulatory-declarations.

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Product and Safety Information

Use of third party software

MiVoice Office 400 products comprise, or are partially based on, third-party software products. The licence information for these third-party products is listed in the user's guide of the MiVoice Office 400 product in question.

Exclusion of Liability

(Not valid for Australia. See the chapter "Limited Warranty (Australia only)", page 15.) All parts and components of the MiVoice Office 400 communication solution are manu-

factured in accordance with ISO 9001 quality guidelines. The relevant user information has been compiled with the utmost care. The functions of the MiVoice Office 400 products have been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use, or any other faulty behaviour. Potential areas of particular risk are signalled in the appropriate sections of the user information. Liability for loss of profit shall be excluded in any case.

Environment

MiVoice Office 400 products are delivered in recycled, chlorine-free corrugated cardboard packaging. The parts are also wrapped inside a protective fleece made of polyethylene foam fleece or polyethylene film for added protection during shipping. The packaging is to be disposed of in accordance with the guidelines stipulated under current legislation.

MiVoice Office 400 products contain plastics based on a pure ABS, sheet steel with an aluminium-zinc or zinc finish, and epoxy resin-based PCBs. These materials are to be disposed of in accordance with the guidelines stipulated under current legislation.

MiVoice Office 400 products are disassembled exclusively using detachable screwed connections.

1. 3 Safety Information

Reference to hazards

Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product. Please take note of these warnings and follow them at all times. Please also take note in particular of hazard warnings contained in the user information.

Operating safety

MiVoice Office 400 communication servers are operated on 115 or 230 VAC mains power. Communication servers and all their components (e.g. telephones) will not op-

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Product and Safety Information

erate when mains power fails. Interruptions in the power supply will cause the entire system to restart. A UPS system has to be connected up-circuit to ensure an uninterruptible power supply. Up to a specific performance limit a Mitel 470 communication server can also be powered redundantly using an auxiliary power supply. For more information please refer to your communication server's system manual.

When the communication server is started for the first time, all the configuration data is reset. You are advised to backup your configuration data on a regular basis as well as before and after any changes.

Installation and operating instructions

Before you begin with the installation of the MiVoice Office 400 communication server:

• Check that the delivery is complete and undamaged. Notify your supplier immediately of any defects; do not install or put into operation any components that may be faulty.

• Check that you have all the relevant user documents at your disposal.

• During the installation follow the installation instructions for your MiVoice Office 400 product and observe to the letter the safety warnings they contain.

Any servicing, expansion or repair work is to be carried out only by technical personnel with the appropriate qualifications.

1. 4 Data protection

Protection of user data

During operation the communication system records and stores user data (e.g. call data, contacts, voice messages, etc.). Protect this data from unauthorised access by using restrictive access control:

• For remote management use SRM (Secure IP Remote Management) or set up the IP network in such a way that from the outside only authorised persons have access to the IP addresses of the MiVoice Office 400 products.

• Restrict the number of user accounts to the minimum necessary and assign to the user accounts only those authorisation profiles that are actually required.

• Instruct system assistants to open the remote maintenance access to the communication server only for the amount of time needed for access.

• Instruct users with access rights to change their passwords on a regular basis and keep them under lock and key.

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Product and Safety Information

Protection against listening in and recording

The MiVoice Office 400 communication solution comprises features which allow calls to be monitored or recorded without the call parties noticing. Inform your customers that these features may only be used in compliance with national data protection provisions.

Unencrypted phone calls made on the IP network can be recorded and played back by anyone with the right resources:

• Use encrypted voice transmission whenever possible.

• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of preference either the customer's own dedicated leased lines or VPN encrypted connection paths.

1. 5 About this document

This document contains information on the expansion stages, system capacity, installation, configuration, running and maintenance as well as the technical data of the MiVoice Office 400 communication servers. The system functions and features, the DECT planning and the possibilities for networking several systems into a private network (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual; they are described in separate documents.

The document is intended for planners, installers and system managers of phone equipment. Basic knowledge of phones, especially ISDN and IP technology, is required to understand the content.

The system manual is available in Acrobat Reader format and can be printed out if necessary. Navigation in PDF format is based on the bookmarks, table of contents, cross references and index. All these navigation aids are linked, i.e. a mouse click takes you directly to the corresponding places in the Manual. We have also ensured that the page numbering in the PDF navigation corresponds to the page numbering of the Manual, making it much easier to jump to a particular page.

Referenced menu entries and parameters appearing on terminal displays or on the user interfaces of the configuration tools are highlighted in italics and in colour for a clearer orientation.

Document information

• Document number: syd-0585

• Document version: 1.2

• Valid as of / based on: R4.1 / R4.1

• In PDF viewer, click on this link to download the latest version of this document:

https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0585_en.pdf?get&DNR=syd-0585

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Product and Safety Information

Hazard alert messages

Special hazard alert messages with pictograms are used to signal areas of particular risk to people or equipment.

Hazard:

Failure to observe information identified in this way can put people and hardware at risk through electrical shock or short-circuits respectively.

Warning:

Failure to observe information identified in this way can cause a defect of the product or to a module.

Note:

Failure to observe information identified in this way can lead to equipment faults or malfunctions or affect the performance of the system.

General Considerations

Special symbols for additional information and document references.

Note

Failure to observe information identified in this way can lead to equipment faults or malfunctions or affect the performance of the system.

Tip

Additional information on the handling or alternative operation of equipment.

1. 6 Limited Warranty (Australia only)

The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.

In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.

Exclusions

Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession. Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

To the extent permitted by law, Mitel shall not be liable for any incidental damages, including, but not limited to, loss, damage or expense directly or indirectly arising from your use of or inability to use this product, either separately or in combination with other equipment. This paragraph, however, is not intended to have the effect of excluding, restricting or modifying the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

This express warranty sets forth the entire liability and obligations of Mitel with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Product and Safety Information

Repair Notice

To the extent that the product contains user-generated data, you should be aware that repair of the goods may result in loss of the data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If it is necessary to replace the product under this limited warranty, it may be replaced with a refurbished product of the same design and colour.

If it should become necessary to repair or replace a defective or malfunctioning product under this warranty, the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement product, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all products returned for warranty repairs.

Warranty Repair Services

Procedure: Should the product fail during the warranty period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.

Limitation of liability for products not of a kind ordinarily acquired for personal, domestic or household use or consumption (e.g. goods/services ordinarily supplied for businessuse).

Limitation of liability

1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services (whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:

a) in the case of services:

i) the resupply of the services; or

ii) the payment of the cost of resupply; and

b) in the case of goods:

i) the replacement of the goods or the supply of equivalent goods; or

ii) the repair of the goods; or

iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

iv) the payment of the cost of having the goods repaired.

1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:

a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer

Act 2010 (the ACL); or

b) the exercise of a right conferred by such a provision; or

c) any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part

3-2 of the ACL to a supply of goods or services.

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Product and Safety Information

After Warranty Service

Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact:

Manufacturer:

Mitel South Pacific Pty Ltd ("Mitel") Level 1, 219 William Street Sydney, NSW2000, Australia Phone: +61 2 9023 9500

Note:

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. Unauthorized repair will void this express warranty.

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System Overview

2System Overview

This chapter provides a brief overview of the Mitel 470 communication server with its positioning within the MiVoice Office 400 series and the networking possibilities. It also features the system phones, the applications and the application interfaces.

2. 1 Introduction

MiVoice Office 400 is a family of IP-based communications servers for professional use in companies and organizations operating as small and medium-sized businesses in all industries. The family consists of four systems with different expansion capacities. The systems can be expanded using cards, modules and licences, and adapted to the specific requirements of companies.

The family covers the growing demand for solutions in the area of unified communications, multimedia and enhanced mobile services. It is an open system that supports global standards and is therefore easily integrated into any existing infrastructure.

With its wide range of networking capabilities the system is particularly well suited for companies that operate in several locations. Coverage can even be extended to the smallest branch offices at low cost.

MiVoice Office 400 communication systems handle “Voice over IP” technology with all its benefits. What’s more, the systems operate just as easily with traditional digital or analogue phones and public networks.

With the integrated Media Gateways any hybrid forms of an IP-based and digital or analogue communication environment are also possible. This enables customers to make the switch from traditional telephony to IP-based multimedia communication either in just one step or, gradually, in several stages.

2. 2 Communication server

Mitel 470 is a powerful communication server in the MiVoice Office 400 family. It is designed for installation in a 19” rack, but can also be set up on a flat surface.

With the exception of the power supply and earthing, all the connections and control elements are accessible from the front. The communications server does not have to be removed from the rack when expanding the system with interface cards, modules or an application card. Fig. 1 of interface cards.

shows a Mitel 470 fitted with an application card and a number

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System Overview

Mitel 415

Mitel 430

Mitel 470

5 10 20 30 40 60 80 100 200 300 400 800 1200

Virtual Appliance

Number of users with IP system phones

Mitel 470 with expansion licence

Fig. 1 Mitel 470 with application card and a number of interface cards

The Mitel 470 communications server ships with a plug-in processor card (call Manager card) with colour display, 4 analogue terminal interfaces and 3 Gbit-LAN connections. A second CPU card (applications card) can be fitted as an option. It contains the pre-installed applications server for unified communications and multimedia services.

2. 2. 1 Positioning

Applications range from small businesses or branches to large companies at one or more locations. Up to 36 users can be operated on the Mitel 470 communication server without licensing. And with an expansion licence up to 400 users are possible.

The diagram below shows the MiVoice Office 400 communication servers with their expansion capacity for IP system phones.

Fig. 2 MiVoice Office 400 communication servers and their expansion capacity

2. 3 Networking Possibilities

MiVoice Office 400 communication servers at different company locations, even beyond national borders, can be linked together to form an enterprise-wide private communication network with a common numbering plan. The following networking types are possible:

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System Overview

Mitel Advanced Intelligent Network (AIN)

In an AINseveral communication servers of the MiVoice Office 400 series can be connected up to form a homogeneous communication system. The single systems are connected with one another via the IP network, thereby forming the nodes of the overall AIN system One node acts as the Master and controls the other (satellite) nodes. All the features are then available at all the nodes.

No call charges are incurred as the internal voice traffic between locations is routed via the system’s own data network. All the AIN nodes are configured and set up centrally via the Master.

If a node is isolated from the rest of the AIN by an interruption in the IP connection, it restarts with an emergency configuration after a set amount of time. The connections are then routed to the public network via local links, for example with ISDN or SIP connections, until contact with the AIN is restored.

For the Virtual Appliance communication server, AIN networking (Virtual Appliance as master) with at least one satellite is mandatory.

SIP networking

Networking based on the open global SIP protocol is the universal way of connecting several systems with one another via the private data network or the internet. MiVoice Office 400 communication platforms can be used to network up to 100 other Mitel systems or SIP-compatible third-party systems. All the main telephony features such as call number and name display, enquiry call, hold, brokering, call transfer and conference circuits are supported. The transmission of DTMF signals and the T.38 protocol for Fax over IP between the nodes is also possible.

Virtual and leased-line networking via BRI/PRI interfaces

With this type of With this type of connection the nodes are connected via basic rate interfaces (BRI) or primary rate interfaces (PRI).

With virtual networking all the nodes are connected via the public ISDN network. This type of networking is particularly well suited for geographically dispersed locations which have such a low volume of calls between locations that leased lines or setting up a private data network are not worthwhile. The range of services available in a virtual network depends on the range of services offered by the network provider. The DSS1 ISDN protocol is the main protocol used.

With leased line networking the nodes are connected via dedicated or leased lines. One advantage of leased line networking are the fixed costs, regardless of the number of call connections. The most common protocol used is QSIG/PSS1, which supports several more features than the DSS1 protocol.

Virtual and leased-line networking can also be used in combination. Mitel systems are well as third-party systems can be used.

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Mitel 6863 SIP Phone

Mitel 6865 SIP Phone

Mitel 6867 SIP Phone

Mitel 6869 SIP Phone

Mitel 6873 SIP Phone

2. 4 Mitel system phones and clients

Mitel system phones stand out by virtue of their high level of user convenience and their attractive design. The broad range of products ensures there is a suitable model for every use.

Tab. 1 Mitel 6800 SIP series SIP phones

Product Principal common features

• User-friendly registration, configuration and operation of system features through MiVoice Office 400 integration.

• XML browser compatible

• Automatic update of the terminal software

• Web-user interface

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Full-duplex hands-free operation (speakerphone)

• Several configurable line keys

• Three-party conference possible locally on the phone

• Wall mounting possible

• Power over Ethernet

Additional model-specific features

Mitel 6863 SIP:

• Integrated 10/100 Mbit Ethernet switch for connecting a PC

Mitel 6865 SIP, Mitel 6867 SIP, Mitel 6869 SIP and Mitel 6873 SIP:

• Integrated 1 Gbit Ethernet switch for connecting a PC

• Backlit display

• Expansion key modules can be connected

• Headset socket (DHSG standard)

Mitel 6867 SIP and Mitel 6869 SIP:

• Magnetic keyboard connector

Mitel 6867 SIP, Mitel 6869 SIP and Mitel 6873 SIP:

• USB Interface

• Replaceable keyboard covers

Mitel 6873 SIP:

• Bluetooth interface

General:

• Additional model-specific features include the resolution, the display type and size, and the number of configurable or fixed function keys.

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Mitel 6730 SIP Phone

Mitel 6731 SIP Phone

Mitel 6735 SIP Phone

Mitel 6737 SIP Phone

Mitel 6739 SIP Phone

Mitel 6753 SIP Phone

Mitel 6755 SIP Phone

Mitel 6757 SIP Phone

Tab. 2 Mitel 6730 SIP series SIP phones

Product Principal common features

• User-friendly registration, configuration and operation of system features through MiVoice Office 400 integration.

• XML browser compatible

• Automatic update of the terminal software

• Web-user interface

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Full-duplex hands-free operation (speakerphone)

• Several configurable line keys

• Three-party conference possible locally on the phone

• Wall mounting possible

• Power over Ethernet (except Mitel 6730 SIP)

Additional model-specific features

Mitel 6731 SIP:

• Integrated 10/100 Mbit Ethernet switch for connecting a PC

Mitel 6735 SIP , Mitel 6737 SIP and Mitel 6739 SIP:

• Integrated 1 Gbit Ethernet switch for connecting a PC

• Backlit display

• Expansion key modules can be connected

• Headset socket (DHSG standard)

Mitel 6739 SIP:

• Bluetooth interface

• USB Interface

General:

• Additional model-specific features include the resolution, the display type and size, and the number of configurable or fixed function keys.

Tab. 3 Mitel 6750 SIP series SIP phones

Product Principal common features Additional model-specific features

• User-friendly registration, configuration and operation of system features through MiVoice Office 400 integration.

• XML browser compatible

• Automatic update of the terminal software

• Web-user interface

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Full-duplex hands-free operation (speakerphone)

• Several configurable line keys

• Three-party conference possible locally on the phone

• Wall mounting possible

• Integrated 10/100 Mbit Ethernet switch for connecting a PC

• Power over Ethernet

Model-specific features include the resolution, the display type and size, and the number of configurable or fixed function keys.

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Tab. 4 SIP Multimedia Terminal Mitel BluStar 8000i

Mitel BluStar 8000i

Mitel BluStar for PC

MiVoice 2380 Softphone

MiVoice 1560 PC Operator

Product Main features

• Intelligent multimedia terminal with intuitive operation

• Video conferencing solution, collaboration tool and application platform in one.

• XML browser compatible

• Bluetooth interface

• Can be connected to a laptop

• HD video camera with 30 frames per second

• Three loudspeakers for voice transmission in HD audio quality

• Four microphones to eliminate unwanted background noise

• 13 inch colour touch-screen display

• Biometric fingerprint reader

• Desktop sharing

•SIP-based

Tab. 5 IP system phones (softphones) and clients

Product Main features

• Autonomous and powerful SIP-based BluStar PC phone with video functionality

• Can be used with headset or handset via PC audio interface, USB or Bluetooth

• Graphical user interface with mouse and keyboard operation

• User-friendly contact search

• HD audio and HD video calls

• Outlook integration

• Link to e-mail client

• Click to Call

• Connection to an MS Lync server or an IBM Sametime server

• Autonomous and powerful, IP-based PC system phone with intuitive user interface

• Can be used with headset or handset via PC audio interface, USB or Bluetooth

• Graphical user interface with mouse and keyboard operation

• Displayable expansion keypad for team keys, functions and phone numbers

• Displayable keypad

• Ring tones expandable using .mp3, .mid and .wav files

• Call contacts directly from Outlook

• All the system features can be used

• OIP client application for a professional PC operator console

• Can be used purely as an IP softphone (MiVoice 1560) or together with a system phone (MiVoice 1560)

• Graphical user interface with mouse and keyboard operation

• Can be used in an AIN as a network-wide PC operator console

• Call management with internal and external queues

• Presence indicator, presence profiles, phone book and journal

• Operator groups and agent control

• Line keys and calendar functions

• Possibility of synchronisation with a Microsoft Exchange server

• All the system features can be used

System Overview

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System Overview

Mitel Office Suite

Mitel Mobile Client (MMC)

MiVoice 5361 IP Phone

MiVoice 5370 IP Phone

MiVoice 5380 IP Phone

Product Main features

• OIP client application for PC-based call management

• Used in conjunction with a system phone

• Graphical user interface with mouse and keyboard operation

• Configuration of the coupled system phone

• Call manager with extensive functions and options

• Presence indicator of other users

• Configurable presence profiles

• Phone book with address books and personal contacts

• Journal with call lists, text messages and notes

• Workgroups (agent control)

• Possibility of synchronisation with a Microsoft Exchange server

• Possibility of displaying various additional windows

• All the system features can be used

• FMC client for mobile phones (runs on various operating systems)

• Integrates the mobile phone into the Mitel communication system

• User is always reachable under the same call number (One Number concept)

• Various telephone functions can be menu-operated both in the idle state and during a call

• Other system features can be used via function codes

• With MMC Controller handover is possible between internal WLAN and mobile radio network.

Tab. 6 MiVoice 5300 IP series IP system phones (hardphones)

Product Principal common features Additional model-specific features

• Intuitive and user-friendly menu prompting with Foxkey and central navigation key

• All the system features can be used

• Excellent voice quality due to Mitel Hi-Q™ wideband audio technology

• Automatic update of the phone software

• Connection via Ethernet

• Powered via Ethernet (POE) or power supply

• Wall mounting possible

• Web configuration interface

Note: The MiVoice 5360 IP IP system phone is supported as before.

MiVoice5370IP/MiVoice5380IP:

• Expansion key modules can be connected

• Headset socket with DHSG standard

• Integrated switch for connecting a PC

MiVoice 5380:

• Backlit display

• Optional Bluetooth module

• Can be used as operator console when combined with expansion key module

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System Overview

MiVoice 5361 Digital Phone

MiVoice 5370 Digital Phone

MiVoice 5380 Digital Phone

MiVoice 5361 Digital Phone

MiVoice 5370 Digital Phone

MiVoice 5380 Digital Phone

Dialog 4220

Dialog 4222

Dialog 4223

Tab. 7 Digital system phones of the MiVoice 5300 family

Product Principal common features Additional model-specific features

• Intuitive and user-friendly menu prompting with Foxkey and central navigation key

• All the system features can be used

• Automatic update of the phone software

• Connection via DSI interface

• Two phones can be connected per DSI interface

• Powered via DSI bus or power supply

• Wall mounting possible

Note: The digital system phones of the Office family (Office 10, Office 25, Office 35, Office 45 and Office 45pro) are supported as before (not all system features can be used).

Tab. 8 Digital system phones of the Dialog 4200 family

Product Principal common features Additional model-specific features

• Configurable number and function keys with LED

• System features can be used via function codes

• Hearing aid compatible

• Connection via DSI interface

• One phone can be connected per DSI interface

• Powered via DSI bus or via optionally power supply

• Wall mounting possible

MiVoice 5370/MiVoice 5380:

• Expansion key modules can be connected

• Headset socket with DHSG standard

MiVoice 5380:

• Backlit display

• Optional Bluetooth module

• Can be used as operator console when combined with expansion key module

Dialog 4222, Dialog 4223:

• Graphics-compatible display

• System features operated using menu prompting

• Expansion key module(s) can be connected

• Headset socket

• Hands-free feature

• Configurable team keys

Dialog 4223:

• 4 softkeys

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System Overview

Mitel 622 DECT Phone

Mitel 612 DECT Phone

Mitel 632 DECT Phone

Mitel 650 DECT Phone

Mitel 6710 Analogue Phone

Mitel 6730 Analogue Phone

Tab. 9 Cordless system phones of the Mitel 600 DECT family

Product Principal common features Additional model-specific features

• Intuitive and user-friendly menu prompting with Foxkey and central navigation key

• Colour display

• All the system features can be used

• Automatic update of the phone software

• Backlit display and keyboard

• Headset socket

• Automatic handover and roaming

• Can be operated on both the DSI radio units SB-4+, SB-8, SB-8ANT and the SIP-DECT® radio units RFP L32 IP, RFP L34 IP and RFP L42 WLAN

Note: The Mitel 610 DECT, Mitel 620 DECT, Mitel 630 DECT, Office 135/135pro and Office 160pro/Safeguard/ATEX cordless system phones are supported as before (not all system features can be used).

Tab. 10 Analogue Mitel phones

Product Principal common features Additional model-specific features

• Destination dialling keys

• Frequency dialling or pulse dialling

• Handsfree

• Adjustable volume (handset and loudspeaker)

• System features can be used via function codes

• Headset connection

• Wall mounting possible

• Functions controllable via communication server: Message display on/off, delete redial key memory.

• Ideally suited for hospitality and hotel environments

Note: The Aastra 1910 and Aastra 1930 analogue phones are still supported.

Mitel 622 DECT/Mitel 632 DECT/Mit el 650 DECT:

• 3 configurable side keys

• Vibra call

• Bluetooth interface

• USB Interface

• micro-SD card interface

• Power battery (optional) Mitel 632 DECT:

• Complies with industry standard (IP65)

• With emergency button and sensor alarms, suitable for personal protection

Mitel 650 DECT:

• Supports the DECT standard CATiq (Cordless Advanced Technology – internet and quality) for highquality broadband telephony (can be used with Mitel SIP-DECT only).

Mitel 6730 Analogue:

• Three-line display

• 100 phone book contacts

• 50 entries each on call list and redial list

• Number/name display for incoming calls

• Clock with wake-up function

• Functions controllable via communication server: Delete call lists and local phone book, set date, time and language.

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2. 5 Various phones, terminals and equipment

Thanks to the use of international standards other clients, terminals and phones, Mitel and third-party, can be connected and operated on the communication server:

• SIP-based phones With the integrated SIP protocol SIP-based phones (softphones, hardphones) - or via an SIP access point also WLAN and DECT phones - can be connected to the communication server. Besides the basic telephony functions, features such as call transfer, conference calls or CLIP/CLIR are also supported. Function codes can also be used to operate various system functions.

• Cordless phones The sturdy 9d DECT phones from the Ascom Wireless Solutions product portfolio can be logged on to the communication server as system phones. User-friendly messaging and alarm systems can thus be implemented in combination with the IMS (Integrated Message Server). Other DECT phones can also be operated in GAP mode.

• Analogue terminals All terminals (phones, fax, modem, etc.) approved by the network operator can be connected on the analogue terminal interfaces. The communication system supports pulse and frequency dialling modes.

• ISDN terminals ISDN terminals that comply with the Euro ISDN standard can be connected to the BRI-S terminal interfaces. The communication system provides a series of ISDN features at the S bus.

• Mobile/external phones Mobile/external phones can also be integrated into the communication system. They can then be reached under an internal call number, and their status is monitored and displayed. Internal/external calls can be made via the integrated mobile/external phone; system functions can also be executed using function codes. With the Mitel Mobile Client for mobile phones application all the main telephony functions are available with menu prompting (see "Mitel Applications", page 29

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2. 6 Solutions

• Alarming and Health care Thanks to the components Mitel Alarm Server, I/O-Gateway and the OpenCount application, flexible solutions are available for hospitals and old people's nursing homes. MiVoice Office 400 communication-server-integrated functions such as "Direct response" "Hotline alarm" or "PIN telephony" allow easy deployment of available features.

• Hospitality/Hotel The hospitality software package provides functions to implement a user-friendly accommodation and hotel solution in the range of 4 to 600 rooms. This solution is also ideally suited for the management of care homes and retirement homes. The functions are operated using the MiVoice 5380 / 5380 IP reception phone or the webbased Mitel 400 Hospitality Manager application. Connection to a Property Management System (PMS) via the communication server's Ethernet interface is also possible. The commercially available FIAS protocol is provided for this purpose.

• Mobility Mobility solutions, especially Mitel Mobile Client (MMC), enable employees to log on to the company network using their mobile phones. The MMCC Compact and MMCC 130 controllers allow mobile users to move back and forth between the internal WLAN coverage and the mobile radio network without the call being interrupted. Moreover, with Mitel SIP-DECT and Mitel 600 DECT series phones comprehensive solutions can be provided for wireless telephony on IP-based networks. In so doing, RFP radio units are directly connected to the LAN like a VoIP device.

2. 7 Applications and application interfaces

A distinction is made among applications between Mitel-specific applications and certified applications supplied by third parties.

The Mitel applications Mitel Open Interfaces Platform (OIP) and Mitel 400 CCS run either on the integrated applications server or on a customer server. The fax service is offered on the integrated application server only. Certified third-party applications are always installed on a customer server. The applications on the customer server communicate with the communication server via standardised interfaces (see "Application interfaces", page 32).

Auxiliary applications for planning and the configuration and park management are available as a web application.

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2. 7. 1 Mitel Applications

Tab. 11 Mitel applications

Application Main features

• Simple first party CTI application

• Dial, answer, hang up

Mitel Dialer

Mitel Open Interfaces

Platform (OIP)

Mitel MiCollab

Mitel 400 CCS

Mitel OpenCount

• Integration in Outlook, Lync 2013 and Office 365

• Search in directories

• Compatibility with MiVoice 5300, MiVoice 5300 IP, Mitel 6700 SIP / 6800 SIP, Mitel 600 DECT series phones

• Installation via SSP or WebAdmin

• Application interface for deep integration of applications by Mitel or other manufacturers (see "Application interfaces", page 32

• Easy to manage through an integrated web-based application

• Integrates the MiVoice 1560 PC Operator and Mitel OfficeSuite applications

• Presence-controlled communication coupled with Outlook diary entries

• Integration of contact databases and directories (Outlook, Exchange, Active Directory, LDAP directories, phone book CD)

• Integration of building automation equipment and alarm systems

• Call centre functions with flexible routing algorithms, skill-based agent groups and emergency routing

• Unified messaging with notification whenever new voice messages are received via email (incl. message attachment)

• Partner program for integrating and certifying applications by other manufacturers

• Pre-installed on the applications card CPU2-S of the Mitel 470communication server.

• Also available as OIP Virtual Appliance, for installation on a VMware server.

Comprehensive Unified Communications and Collaboration solution:

• Central software provided for industry standard servers or virtual environments

• Integration of Microsoft® Outlook®, IBM® Lotus Notes® Google®, Microsoft® Lync® etc.

UC clients for desktop, web and mobile applications:

• Comprehensive real-time presence information

• Dynamic call distribution

• Real collaboration with joint use of the desktop and documents

• Easy retrieval of voice messages

• Secure instant messaging (IM) and data transmission

• Audio, web and video conferences

• Mitel 400 CCS is an additional application for the Mitel 400 Call Center, and provides statistics / reporting functions and agent monitoring (CCS = call centre supervision). The licensing of the application is made via OIP.

• Pre-installed on the applications card CPU2-S of the Mitel 470communication server.

• MitelOpenCount is a software package used for the call logging management on the communication system. It consists for selected sectors of basic, comfort and premium solutions and is installed on an external server.

System Overview

)

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Application Main features

Mitel BusinessCTI

MiContact Center

Business

Mitel Border Gateway

(MBG)

Mitel Alarm Server

Fax service

• Powerful Unified Communications solution

• Presence management with calendar integration

• Instant Messaging (chat), video, SMS and e-mail functions

• Compatibility with the federation between Mitel Business CTI servers and/or Microsoft Lync and OCS

• Easy integration into CRM and ERP systems

• Compatible with other call managers

• Clients for PC (Windows, Mac) and mobile phones/tablets (Android/IOS) available

• Optional additional modules Mitel BusinessCTI Analytics

• Contact Center on a location with up to 80 agents

• Progress reports

• Real-time monitoring

• Dynamic agents and wait loop control

• Screen pop

• Intelligent Messaging

• Multimedia compatibility

• Highly scalable solution which offers mobile and external workers secure and seamless access to the company's voice and data applications, regardless of their location.

• Specially designed for use in hospitals and nursing homes, industries and businesses as well as public domains.

• Mitel Alarm Server monitors processes, activates the required services, sets off alarms based on predefined samples or notifies selected recipients via paging, e-mail, SMS or voice message.

• The alarm can be set off via a nurse call or fire-alarm system (ESPA interface), via a key predefined on the Mitel DECT or system phone, an alert button, web client, or by calling the alarm server (audio guide), or via e-mail (subject line analysis).

• The server-based fax service integrated on the CPU2-Sapplications card converts incoming messages into PDF files and sends them to the recipient as an e-mail attachment. When outgoing PDF files in e-mail attachments are converted into fax messages. Fax messages can also directly be sent from MS applications via a special printer driver.

• Pre-installed on the CPU2-S applications card of the Mitel 470communication server.

Tab. 12 Planning and configuration applications

Application Main features

• Web-based planning application for Mitel communication platforms (CPQ = Configuring Planning Quoting)

Mitel CPQ

• U ses project data to calculate the necessary co mmunication server complete with terminals, interface cards, modules and licences

• Country-specific adaptations possible for accessories

• Stored price lists and configurable quote compilation

• No installation necessary

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Application Main features

WebAdmin

Mitel 400 Hospitality

Manager

Self Service Portal

(SSP)

Secure IP Remote

Management (SRM)

System Overview

• Web-based configuration tool for configuring and monitoring a single system or an entire network (AIN)

• Access control with user accounts and predefined authorization profiles

• Special accesses for hospitality solutions

• Integrated online help and configuration assistant

• Integrated in the communication server software package

• Integrated web-based application used to operate functions in the hospitality sector

• List view and floor-by-floor view of the rooms

• Functions such as check-in, check-out, group check-in, notification, wake-up call, retrieval of call charges, maintenance list, etc.

Web-based application for end-users, which allows personalised configuration of a telephone:

• Functions key assignment and printing of labels

• Setting the idle text and language

• Setting the presence profiles, personal call routing, voice mail, forwarding, etc.

• Setting up dial-in conference rooms

• Creating private phone book contacts

• Managing personal data such as e-mail address, password, PIN, etc.

• Server-based solution for secure IP remote management

• No router and firewall configuration or VPN connection setup required

• Allows configuration via WebAdmin once the connection has been set up

• No installation necessary

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Open Interfaces Platform (OIP)

OIP applications OIP TAPI

service provider

Third party

applications

Communication systems

External directories

Automation and

alarming systems

OIP connectors

2. 7. 2 Application interfaces

The most important interface for own and third-party applications is the interface of the Mitel Open Interfaces Platform (OIP). This open interface allows the applications to be deeply integrated with telephony. Third-party applications can also be integrated on MiVoice Office 400 series systems via different interfaces without OIP.

2. 7. 2. 1 Mitel Open Interfaces Platform

Fig. 3 OIP as middleware between communications system, external data sources and applications

OIP services

The OIP services are the central components of OIP. They are used to control the system and make the OIP features and interfaces available. Thanks to the modular organisation and vast configuration possibilities, versatile and customer-specific solutions can be set up.

OIP applications

Sophisticated Softphones are available as OIP applications and are controlled as clients via OIP.

• Mitel OfficeSuite is a rich-client application, which significantly broadens the range of functions of the coupled fixed and cordless phones.

• MiVoice 1560 PC Operator is an operator application which can be used as rich-client application together with a fixed or cordless phone or alone as Softphone.

Possible OIP application fields are listed in the following sections:

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OIP as directory server

Already available directories, databases and phone books are linked to OIP and made useful for name dialling and identification.

Integration is compatible with many standard databases such as Microsoft Exchange, Microsoft Outlook, Microsoft Active Directory, communication server directories, LDAP and ODBC directories and electronic phone books.

Moreover, Microsoft Exchange directories can be directly synchronised.

Unified Communications - OIP as telephony server

When OIP is used as telephony server, telephony integrates in a scalable manner into IT communication: Top-class Softphones, PC-operated fixed and cordless phones, presence-controlled call, voice mail control and calendar coupling via presence profiles, name dialling and call number identification via all linked company directories, synchronisation of Microsoft Exchange contacts, e-mail notifications, etc. facilitate daily communication.

OIP as operator centre

Several multi-functional operator applications can be organised with call centre functions in operator groups.

OIP as Free Seating Server

OIP supports and expands the MiVoice Office 400 free seating function: A user logs on at a free seating workstation and the phone automatically takes over his call number and device configuration.

OIP as call center

The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main features such as flexible routing algorithms (cyclical, linear, longest time available, CLIP-based, last agent), skill-based agent groups as well as an analysis of the call centre data (online and offline) with chart-based evaluation. In the event of a network interruption the emergency routing ensures the maximum availability of the system.

The agent functionality is available on all system phones including Softphones. This applies equally to home workstations and to all the users on a Mitel Advanced Intelligent Network. The one number user concept can also be set up for agents, which provides the staff of a Call Center with maximum mobility within the company.

The Mitel 400 Call Center is easy to manage and configure thanks to OIP WebAdmin. Various monitoring functions, simple statistical evaluations and work group control can be comfortably implemented using the administration interface.

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Mitel 400 CCS is an extension of the Mitel 400 Call Center and offers several possibilities of statistically evaluating the call centre operation. Offline and online reports enable the call center operator to analyse and optimise call centre operations.

OIP as application interface

Certified third-party manufacturers can, for instance, integrate sector-specific applications into the MiVoice Office 400 and OpenCom communication environment.

OIP as automaton and alarm system

External alarm systems and building automation equipment (e.g. KNX) are easily monitored through the connection to the communication system. This allows information to be exchanged in a simple way between the systems. In this way the user can use his system phone for voice communications and for monitoring external systems.

The I/O service offers a wide range of features which allows very flexible uses and versatile applications. Some of its examples are listed below:

• Alarming equipment for maintenance personnel

• Monitoring of production processes

• Forwarding messages as e-mails

• Connection to building automation systems (KNX)

With the graphical interface (tree structure) events and the relevant actions are easily linked with one another.

OIP in a networked environment

An OIP server can also be used in an AIN. To do so, it will be linked to the Master. In addition, several communication systems can also be connected to an OIP server. It is then possible for instance to obtain network-wide call logging for all the systems, to display call charge information on the system phones or to display status in the presence indicator field of a PC operator console for all the users connected.

2. 7. 2. 2 Message and alarm systems

MiVoice Office 400 supports several message formats and message protocols for implementing messaging, monitoring and alarm systems.

Internal messaging system for system phones

The internal messaging system for system terminals allows users to exchange predefined or user-defined text messages between system phones. Text messages can also be sent to individual users or message groups.

The internal messaging system does not have an interface with which it can be addressed directly. However it can also be operated via OIP.

External messaging, monitoring and alarm systems

The powerful ATAS/ATASpro protocol is available via the communication server’s Ethernet interface for applications in the security and alarming sector. This protocol can be used to implement customised alarm applications. An alarm appears on the display of system phones, complete with the freely definable user functions that apply only to that alarm. In addition the duration of the tone as well as its volume and melody can be freely defined by the user for each alarm.

The Mitel Alarm Server is a flexible solution which can be used in all sectors to process and record alarms. It can be used, for instance, in old people's nursing homes and assisted-living homes, as well as in other different facilities such as hotels, industrial plants, shopping centres, schools or administrations. When used together with Mitel SIP-DECT it is even possible to dynamically determine the environment of the alarm solution using the location feature provided by the DECT system.

The cordless DECT phone Mitel 630 DECT is specially designed for applications in the security and alarming sector. Besides a special alarm button it also features a mandown alarm, a no-movement alarm and an escape alarm. Sensors inside the phone constantly check the handset’s position and motion. An alarm is triggered if the phone remains in a virtually horizontal position or motionless for some time or if the handset is shaken violently.

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2. 7. 2. 3 CTI - Computer Telephony Integration

The Computer Telephony Integration (CTI) integrates telephony services in the company process. Besides conventional telephony features Mitel Open Interfaces Platform (OIP) offers many other convenient functions, which supports the employees with their daily work, for instance:

• Dialling by name for outgoing calls and CLIP display for incoming calls offers an added value by the integration of external directories and databases.

• Notification of Microsoft Outlook appointments on the system phones

• Presence-controlled communications with Busy Indicator

• Automatic Call Distribution

• Access to system configuration, what a maximum integration of different systems ensures

And of course the communication system supports also First and Third-Party CTI interfaces for commercial CTI applications based on the Microsoft TAPI 2.1 standard.

Terminal supervision/control on the communication server by third-party applications via the CSTA protocol is also supported.

First-party CTI

A first-party CTI is the direct physical connection between a phone terminal and a telephony Client (workstation PC). Telephony functions and telephone states are controlled and monitored on the telephony Client. A first-party CTI solution is ideal for a small number of CTI workstations and is easily implemented.

MiVoice Office 400 supports First-Party CTI on all system phones via the Ethernet interface. For this purpose the First-Party TAPI Service Provider (AIF-TSP) is required.

For first-party CTI applications which use the CSTA protocol (for instance Mitel Dialer), the ECSTA driver (Mitel CSTA-to-TAPI Link) is required.

Application example

• Dialling from a database (phone book CD, etc.)

• Caller identification (CLIP)

• Creating a call journal

• Mitel Dialer (see Tab. 11, página 29)

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Third-party CTI

Third-party CTI is an user-friendly multi-station solution. In contrast to first-party CTI, third-party CTI controls and monitors several system phones (including cordless phones) via the central telephony server, which is connected with the communication server. In addition phones on ISDN and analogue interfaces can also be monitored. PC and phone allocation is handled by the telephony server.

The third-party CTI connection is effected via Ethernet using the Mitel Open Interfaces Platform (OIP). To this end the OIP is installed on the telephony server. Third-party connections via Ethernet with CSTA are also possible.

Application example

• Busy indicator

• Group functionality

• Networked CTI solution

• Automatic Call Distribution (ACD)

2. 7. 2. 4 ISDN interface

MiVoice Office 400 supports the ISDN protocols ETSI, DSS1 and QSIG. Besides the possibility of networking various systems into a PISN (Private Integrated Services Network) via the ISDN interface, these protocols also provide various functions that can be used for connecting external applications (e.g. IVR systems, fax server, voice mail systems, unified messaging systems, DECT radio systems).

2. 7. 2. 5 Configuration

The MiVoice Office 400 communication server is configured via the web-based WebAdmin application. Other components of the application include special accesses for hospitality and hotel solutions as well as a configuration wizard.

2. 7. 2. 6 System monitoring

The system status is monitored with event messages which can be sent to various internal or external destinations. Examples of message destinations are: system phones, events log (WebAdmin), e-mail recipients, SRM servers, alarm servers (ATAS) or SNMP destination. Event messages are also accessible via the Mitel Open Interfaces Platform for application manufacturers.

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2. 7. 2. 7 Call logging

The Call Logging Manager includes data acquisition for incoming traffic (ICL), outgoing traffic (OCL) and the counting of the acquired call charges according to a variety of criteria. The data can be retrieved via different interfaces and subsequently processed.

2. 7. 2. 8 Hospitality/Hotel

The MiVoice Office 400 communication servers offer you several possibilities to implement a hospitality and hotel solution, with different operation applications and interfaces. Configuration is via WebAdmin. The MiVoice 5380 / 5380 IP reception phone or the web-based Mitel 400 Hospitality Manager application is available to operate the functions. A connection to a Property Management System (PMS) via the communication server's Ethernet interface is also possible. The commercially available FIAS protocol is provided for this purpose.

2. 7. 2. 9 Voice over IP

MiVoice Office 400 is a native VoIP solution. Apart from the possibility to operate IP system phones and SIP phones via the Ethernet interface, MiVoice Office 400 systems can also be networked over IP.

2. 8 First steps...

If you are setting up an MiVoice Office 400 communication system for the first time, it may be useful to set up a test system step by step on site. We have provided you with a "getting started package" for this.

Getting-started package

The getting-started package contains a beginner's guide for learning how to set up a MiVoice Office 400 communication server, a Mitel CPQ configuration file and the search and help tool System Search (not available for Virtual Appliance). The gettingstarted package is available for downloading via the following hyperlinks:

Tab. 13 Getting started

Communication server English English

Getting-started package Mitel 415/430 syd-0599 syd-0600 Getting-started package Mitel 470 syd-0604 syd-0605 Getting-started package Virtual Appliance syd-0630 syd-0631

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2. 9 Connection options

M e n u

16 : 5 8

W E 2 3 A ug

W e ek 34

 c e 8 0 IP

M e n u

1 6 :58

W E 23 A ug

W e ek 34

 c e 8 0 IP

DTMF / IMP FXO

DSI

BRI-S

extern

Ethernet

OMM

RFP

FXS

DSI

Ethernet

DSI

Controller

Ethernet

USB

VGA

Ethernet

PRI

BRI-T

BRI-S

extern

BRI-T

PRI

(2B+D)

(30B+D)

Ethernet

Mitel 470

Keyboard, mouse, etc.

Special interfaces

Monitor

Secure IP remote management (SRM)

Management

Private IP data

network AIN or SIP

Private network

Public telephony network

ISDN (DSS1)

Public network

Private telephony

network PISN (QSIG /

PSS1)

SIP Provider

Gateway

Analogue public

telephony network

Applications

server (OIP / FAX)

Mitel Mobile Client

Fixed Mobile Convergence

Applications server

CTI /call centre workstations

Third-Party CTI with telephony server

CTI and TAPI

First-Party CTI via LAN with digital system terminal

Audio source (input)

Control inputs for switch group control

Control outputs

Door intercoms with DTMF control functions

General bell

Fax machines, Group 3, answering machine

Pulse dialling / Frequency dialling phones

Analogue interfaces

SIP-DECT with OpenMobilityManager

IP system phones (desk phones) SIP phones (desk phones)

IP phones

PC operator consoles (Softphones) IP system phones (softphones) SIP phones (softphones)

Fax 1...3

Fax servers

External applications

ISDN phones

PC operator consoles

Integrated DECT system

Digital system phones

Digital terminals

Self Service Portal (SSP) WebAdmin Hospitality Manager

Open Interfaces Platform (OIP) Telephony Web Interface (TWP) Messaging and Alarm Systems Hotel Management Systems

Fig. 4 Overview of interfaces with possible terminal equipment

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Expansion Stages and System Capacity

FXS: Foreign Exchange Station DSI: Digital Station Interface FXO: Foreign Exchange Interfa ce

1 x DSP

SM-DSPX1

2 x DSP

SM-DSPX2

IP media

EIP1-8

IP media

EIP1-32

4 x FXS

4FXS

8 x FXS

8FXS

32 x FXS

32FXS

16 x FXS

16FXS

8 x DSI

32DSI

16 x DSI

16DSI

32 x DSI

32DSI

1 x PRI

1PRI

2 x PRI

2PRI

4 x BRI-T

4BRI

8 x BRI-T

8BRI

4 x BR-S

4BRI

4 x BRI-S

8BRI **

4 x FXO

4FXO *

8 x FXO

8FXO *

16 x FXO

16FXO *

Call charges

8 TAX *

Call charges

16 TAX *

Call charges

4 TAX *

Terminal cardsTrunk cards

Interface cards

Application card (CPU2)

Basic system Mitel 470 with call manager card (CPU1), backplane (BP2U), power suply unit (PSU2U) and fan

** 4 interfaces permanently

congured to BRI-T

Auxiliary power

suply unit (APS2)

Redundant fan

unit (RFU)

Fan-out-panel

(FOP)

Communication

server

Expansions

System modules

* The availability/release depends

on the sales channel.

3 Expansion Stages and System Capacity

The basic systems can be expanded using interface cards, system modules, an applications card and licences. The expansion possibilities available and the maximum system capacities need to be known so the communications system can be ideally adapted to customer requirements. With the project data the optimum hardware configuration is easily determined using the project planning application Mitel CPQ.

3. 1 Summary

Expansion possibilities for the Mitel 470 basic systems at a glance. The interface cards are fitted from the front into one of a total of 7 slots. System modules are fitted either to the call manager card or to interface cards. System modules are also used on other platforms: The DSP modules with Mitel 415/430 and the IP media modules with MiVoice 5000.

Fig. 5 Overview of the expansion possibilities

The basic system Mitel 470 can be expanded not just with interface cards and system modules but also with an applications card (CPU2). The applications card is supplied with preinstalled operating system, unified communications and multi-media applications.

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The front-side RJ45 sockets of interface cards with 16 or more interfaces are partly or all four-fold assigned. With the FOP fan-out-panel they can be split again to individual sockets.

The Mitel 470 basic system has an integrated fan. The operating reliability of the communication server can be increased by fitting an optional redundant fan unit.

It is powered by an internal power supply unit (PSU2U). An external auxiliary power supply unit (APS2) is required for expansions involving a large number of power-consuming terminals. The auxiliary power supply unit also serves to increase the operating reliability. If the internal power supply unit fails, the external auxiliary power supply unit takes over the power supply.

3. 2 Basic system

The Mitel 470 basic system consists of the following components:

• Metal housing (2 height units) suitable for installation in a 19" rack or for desktop installation.

• CPU1 call manager card, fitted with a Flash card, a RAM module and an EIM card.

• 7 expansion slots with dummy covers fitted

• BP2U backplane fitted to electrically connect processor cards and interface cards.

• Fitted PSU2U power supply unit

• Fitted fan

•Power cord

• Rack assembly material

Fig. 6 Mitel 470 basic system

For electrical and thermal reasons the dummy covers must always be fitted. They are removed only to expand the basic system with interface cards or an application card.

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Plug-in connections for the interface cards

Backplane (BP2U)

Internal power supply unit (PSU2U)

Call Manager card

(CPU1)

Standard fan (tted)

Redundant fan

unit as an option

(RFU)

For a clearer overview the figure below shows the open communications server from above with an additional fan fitted. The housing cover is in two parts. The upper, rear cover must be removed for the purpose of fitting an additional fan (see "Fitting an additional fan", page 97 for the procedure).

Fig. 7 Mitel 470 basic system fitted with a redundant fan unit

3. 2. 1 Interfaces, display and control elements

The interfaces accessible from the outside are located on the front and rear side of the basic system. The housing cover only needs to be opened when fitting an additional fan (see "Fitting an additional fan", page 97

Basic system (without call manager card)

The figure below shows the positions of basic system interfaces without call manager card.

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Expansion Stages and System Capacity

[4]

[3]

[2]

[1]

[6][5] [7]

Fig. 8 Position of the interfaces on the basic system

Tab. 14 Interfaces of the basic system

Interfaces

Slot for Call Manager card CPU1 1 [1] Device ships already equipped Slot for application card CPU2 1 [2] Can be fitted as an option Slots for interface cards 7 Interface for redundant fan unit 1 Connectors inside the housing Earth connection 1 [4] Mains socket for 115/230 V power supply input 1 [5] 115/230 V voltage converter 1 [6] Socket for auxiliary power supply unit APS2 1 [7]

1) 1 fewer slot if CPU2 application card is fitted

Number

entries

Position Remarks

[3] Can be fitted as an option

Call Manager card CPU1

The call manager card is the core the basic system and already fitted on delivery. Besides a powerful processor it also comprises a RAM module, a Flash memory card with the call manager software and an EIM card, on which the licences among others are stored.

The call manager card comprises two powerful DSP chips, one of which can be assigned selectable functions. Two DSP modules can also be fitted as an option to further boost the media resources (see also "Media resources", page 48

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Expansion Stages and System Capacity

[3]

[2]

[4]

[5]

[9]

[8]

[7]

[6]

[10]

[1]

An IP media module can be fitted as an option to increase the number of VoIP channels (see also "IP media module", page 57).

Three individually configurable Gbit Ethernet interfaces are available on the front panel of the call manager card. The status of the interfaces is visible directly on the interfaces themselves thanks to the LEDs (see also "Ethernet interfaces", page 156

Analogue voice and data terminals are connected via FXS interfaces. The call manager card comprises four of these configurable multifunctional interfaces (see also "FXS terminal interfaces", page 140

The most striking display element on the call manager card is the backlit 1.8” colour display with the four navigation keys as control elements. It is used to display event messages or to execute maintenance functions. If the colour display is not available (e.g. during call manager system setup) the call manager status is indicated using the multi-coloured status LED on the On/Off button (see also "Call-Manager display and control panel", page 216).

The figure below shows the positions of the interfaces and of the display and control elements on the call manager card.

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Fig. 9 Interfaces, display and control elements of the call manager card CPU1

Tab. 15 Interfaces, display and control elements of the call manager card CPU1

Interfaces, display and control elements

On/Off button with integrated status LED 1 [1] Colour display 1 [2] Navigation keys 4 [3] Ethernet interfaces 1Gbit/s (LAN) 3 [4] RJ45 sockets FXS terminal interfaces Slot for Flash card 1 [6] Device ships already equipped Slot for DSP modules 2 [7] Can be fitted as an option, stackable Slot for IP Media module 1 [8] Can be fitted as an option Slot for RAM module 1 [9] Device ships already equipped Slot for EIM card 1 [10] Device ships already equipped

1) Multifunctional analogue interfaces

Num-

ber of

entries

Position Remarks

4 [5] RJ45 sockets

3. 2. 2 Power supply

Internal power supply unit PSU2U

The Mitel 470 communication server is powered as standard directly with a mains cable. The voltage converter needs to be set to the correct position to match the mains power (230 VAC or 115VAC) (see also "Powering the communication server", page 102). The internal power supply unit PSU2U powers all the system components and a limited number of connected terminals.

External auxiliary power supply APS2

The external auxiliary power supply APS2 is used for the following purposes:

• Increasing the supply power available. This is required only for systems which are to operate a large number of terminals without their own power supply.

• As a redundancy for the internal power supply unit PSU2U. If either the internal or the external power supply unit fails, the system switches over to the intact power supply, without interruption.

The external auxiliary power supply APS2 is also powered by the 115/230 V mains.

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Expansion Stages and System Capacity

24 VDC

control

24 VDC

3.3 VDC

control

3.3 VDC

CPU1

CPU2

24 VDC

Mains power 115/230 VAC

Power control section

Mitel 470 housing

Redundant fan unit

Standard fan

Interface cards

Backplane

Internal power supply unit

Auxiliary power supply unit

Fig. 10 Overview of the Mitel 470 power supply concept

Notes

– It is also possible to operate the communication server with the external power supply unit

– To ensure that its operation is maintained even in the event of a mains outage, an external

3. 2. 3 Ethernet concept

Mitel 470 provides three GBit Ethernet interfaces, which are routed to the front panel of the call manager card. They are used to connect to the customer’s data network (LAN) and e.g. the IP connection with an SIP provider. The socket marked "WAN" currently has no function and remains covered.

Likewise the Ethernet interface on the front panel of the applications card is not used as the applications server is accessed via the WebAdmin configuration tool.

As the following schematic diagram shows, all the cards are internally connected with one another via Ethernet.

Fig. 11 Overview of the Mitel 470 Ethernet concept

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3. 2. 4 Media resources

Media resources are used for complex signal processing functions, and made available by DSP chips. (DSP stands for Digital Signal Processor). They provide functions for conference circuits, DTMF sender and receiver, compression of voice data, etc. Two DSP chips are permanently fitted to the call manager card.

A DSP chip on the call manager card is allocated to fixed functions, which can be used without licences (see Tab. 16

The functions of the second DSP chip can be selected to suit requirements. The functions are partly subject to licence (see Tab. 21

The basic resources of the communications server can be expanded by fitting DSP modules (see "DSP modules", page 49 ule", page 57). The functions of the DSP chips on the DSP modules can also be configured.

System modules on the call manager card

The table below provides an overview of fixed DSP functions on the call manager card. Except for the Enterprise Voice Mail channels no licences or additional hardware are required to be able to use the functions.

Tab. 16 System modules on the call manager card

Max. number of simultaneous ...

Total circuits for the functions1) three-party conference, six-party conference, intrusion and silent

intrusion Circuits for the Call Waiting function 6 DTMF sender 9 DTMF receiver for voice mail or auto attendant 8 DTMF receiver for analogue terminals 8 Dialling tone receiver 2 Busy tone receiver 5 Ring receiver 2 FSK receiver CAStransmitter/receiver for PRI network interfaces Total audio channels for basic voice mail Total audio channels for Enterprise voice mail

1) The functions can all be of the same type or used as a mix.

2) Licence required

3) One FSK transmitter available per FXS interface for CLIP display on analogue terminals. No media resources are required.

4) Of relevance only to certain countries such as Brazil

5) Can be used without licence subject to the following restrictions: Voice memory capacity approx. 20 minutes, no e-mail notification in the event of new voice messages, no forwarding of voice messages, no call recording, restricted voice mail menu by remote retrieval.

for CLIP detection on analogue network interfaces

) and IP media modules (see "IP media mod-

or auto attendant

, auto attendant2) or call recording

Number of

entries

2 8

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DSP function which can be selected on the call manager card

A DSP chip on the call manager card provides selectable functions. A description of the individual functions can be found as of page 50

The functions are determined in the Media resources ( =ym) view. In Tab. 21 possible combinations are listed, with the maximum number of channels. For this the DSP chip on the Call Manager card has to be loaded with different firmware. Additional functions require the use of one or more DSP modules. Some of these functions are subject to a licence.

all the

3. 3 Expansion with cards and modules

An Mitel 470 basic system can be individually expanded using interface cards, system modules and an application card. The number and position of the available slots are described in the chapter "Interfaces, display and control elements", page 42.

3. 3. 1 System modules

With system modules a distinction is made between modules expandable as an option (DSP modules, IP media modules, Call charge modules) and mandatory modules (RAM module). This chapter describes only the system modules that can be expanded as an option. They expand the resources of the communications server, which means the system can be expanded step by step in line with requirements.

3. 3. 1. 1 DSP modules

Processor-intensive system functions require media resources. The communication server’s DSP capacity increases through the use of DSP modules.

Fig. 12 Design of the DSP module

DSP modules are stacked on the call manager card and do not take up any slots for interface cards (see "Fitting DSP modules", page 108). The different types of modules can be used as a mix.

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Tab. 17 DSP modules

Typ e Number of DSP chips per module Max. number of modules per system

SM-DSPX1 1 SM-DSPX2 2

SM-DSP1

SM-DSP2

1) Although no longer available, the module is still supported.

1 2

Compared with DSP modules, modules with the designation DSPX are fitted with more powerful DSP chips. They are used to transmit VoIP data among others using the SRTP protocol (Secure VoIP).

Allocatable functions

One or more functions can be allocated to the individual DSP chips on the DSP modules and DSP chip on Call Manager card CPU1. For this the DSP chips have to be loaded with different firmware. The additional meadia resources can be used for DECT telephony, Voice over IP, fax transmissions, audio services, integrated mobile/external phones, additional dial tone and busy tone recipients on many analogue network interfaces FXO or for CAS (signalling protocol for PRI network interface in certain countries). This means that for each DSP chip a specific number of channels is available for the corresponding functions. Some of these functions are subject to a licence (see also "Licences", page 70

Functions are allocated in WebAdminin the Media resources ( =ym) view.

• DECT

Operation of a DECT system on DSI interfaces with cordless phones. The voice data must be transformed on connections between DECT and non-DECT endpoints. This process requires DSP capacity.

Purely DECT-DECT connections set up already do not require any media resources. On the other hand, media resources are required to set up connections. DECT channels can be used without a licence.

• VoIP

Connections between IP and non-IP endpoints are made via an IP media gateway. This is carry out by the integrated standard media switch that switches VoIP channels for call connections in the IP network. The Standard Media Switch uses media resources for the real-time processing of the call data. VoIP channels are always required between IP and non-IP endpoints, e.g. for internal connections between an SIP/IP phone and a digital system phone or e.g. for an external user who is routed to the internal Voice Mail System via an SIP network interface. In an AIN VoIP chan-

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nels are also used for call connections between the nodes (see "Use of VoIP channels", page 53 for an overview).

The number of configurable VoIP channels depends on both the type of DSP chip (see "Configuration of DSP chips", page 55 ard Media Switch modes of operation", page 54). If the VoIP mode is set to G.711, two G.711 VoIP channels per system can be used without a licence. One VoIP Channels for Standard Media Switch licence is required for each additional VoIP channel.

Note

the IP media gateway function can also be provided with IP media modules. The necessary media resources are located on the IP media modules themselves. Standard media switch and IP media switch are independent of each other and can be used as a mix (see "IP media module", page 57).

• FoIP For reliable real-time fax transmissions via an IP network using the T.38 fax protocol (ITU-T). FoIP channels can be used without a licence.

• Audio services The audio channels are used to play back and record audio data. Additionally, each audio channel is assigned a DTMF receiver for enabling user inputs during playback. Licences (Enterprise Voice Mail, Audio Record & Play Channels, Auto Atten-

dant) and media resources are required for this.

Audio channels can be used for voice mail, auto attendant, queue with announcement, call recording, announcement with audio file, or conference bridge. The allocation is configurable (see "Reserving audio channels", page 54 service and music on hold use their own resources.

) and the configured mode (see "Stand-

). Announcement

The number of configurable audio channels depends on the type of DSP chip (see "Configuration of DSP chips", page 55).

Note

On the Mitel 470 communication server G.711 audio channels are always used for audio services. The Voice mail mode parameter can therefore not be changed for this system.

• GSM Enhanced functionality is achieved for integrated mobile/external phones by providing special DTMF receivers during the call connection. Suffix dialling functions (such as enquiry calls or setting up a conference with function codes ) can be carried out as a result. The number of GSM channels – and therefore the number of DTMF re-

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ceivers – depends on the number of users with integrated mobile/external phones who want to use this functionality simultaneously.

One Mobile or External Phone Extension licence is required for each integrated mobile/external phone.

• FXO The basic resources (fixed DSP functions on the call manager card) cover 16 FXO interfaces. For system configurations with more than 16 FXO interfaces this setting provides additional dialling tone and busy tone receivers. Note: The values of the user-definable FXO channels corresponds to the number of FXO interfaces, not the number of additional dialling tone and busy tone receivers.

• CAS CAS (Channel-associated signaling) is a signalling protocol for PRI network interfaces used in certain countries (e.g. Brazil). Tone sender and receiver are required to transmit signalling information. Sufficient transmitters / receivers are already available for 1 PRI interface on the DSP of the Call Manager card (see Tab. 16 this is not sufficient, additional senders/receivers can be configured with this setting.

). If

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IP endpoint

Non-IP endpoint

Direct switching: No VoIP channel Indirect switching: 2 VoIP channels

2 VoIP channels

No VoIP channel

1 VoIP channel

Master

Satellite

Use of VoIP channels

VoIP channels are always required between IP and non-IP endpoints. They are freely available, i.e. they are always used wherever they happen to be needed. The figure below gives an overview of the cases where VoIP channels are needed and how many of them

Tab. 18 Required VoIP channels between two possible endpoints

Non-IP endpoints:

• Analogue terminal (FXS)

• Digital system terminal (DSI)

• DECT cordless phone (DSI)

• ISDN phone (BRI-S)

• External via analogue exchange (FXO)

• External via ISDN exchange (BRI-T/PRI)

• Internal voice mail system

• Auto attendant

• Internal announcement service

• Music on hold

• Conversation recording

• Announcement with audio file

• Queue with announcement

• Conference bridge

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IP endpoints

• IP system phone

• Mitel SIP terminal

• Standard SIP terminal

• DECT cordless phone via SIP-DECT

• WiFi cordless phone via SIP-DECT

• WiFi cordless phone via SIP access point

• WiFi mobile phone via MMC controller

• External via SIP provider IP endpoints on satellites: In normal operation all IP endpoints are registered with the master, even if they are located on the satellite.

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Expansion Stages and System Capacity

Standard Media Switch modes of operation

The operation mode of the integrated standard media switch is defined with the VoIP

mode parameter in the Media resources ( =ym) view. The configured mode is al-

ways valid for the entire node.

Tab. 19 Integrated Standard Media Switch modes of operation

VoIP mode Explanation Licences

No VoIP No VoIP channels can be configured. G. 7 11 Although more voice channels are available

per DSP in mode G. 7 11 than in hybrid mode, the volume of voice data is greater and requires a greater bandwidth.

G.711/G.729 The VoIP hybrid mode G. 7 11 / G. 7 29 handles

both G.711 and G.729 for coding voice data.

Secure G.711 Same as G. 7 11 but with a more secure data

transmission using the SRTP protocol.

S e c ur e G.7 11/ G.7 29 Same as G.711/G.729 but with a more

secure data transmission using the SRTP protocol.

Reserving audio channels

The allocation of audio channels between voice mail, auto attendant, call recording and announcements is set in the general voice mail settings ( =u1).

An audio channel is always used for Auto attendant when an incoming call triggers greetings from mailboxes which are assigned an Auto Attendant profile. Audio channels of auto attendant are also used for queues with announcement. In all other cases one audio channel is used for voice mail in connection with the voice mail system.

Audio channels for call recording are used exclusively for the manual or automatic recording of phone calls.

Audio channels for announcements are used if the announcements have audio files. No audio channels are required for normal announcements by phone.

If no audio channel is reserved for any of the functions described above, or if all reserved audio channels are already used, audio channels from the Non-re-

served/shared pool are used.

No audio channels can be reserved for conference bridges. Audio channels from the

Non-reserved/shared pool are always used for the conference bridge.

Announcement service and music on hold use their own resources.

Two VoIP channels per system can be used without a licence. One VoIP Channels for

Standard Media Switch licence is required

for each additional VoIP channel. One VoIP Channels for Standard Media

Switch licence is required for each VoIP

channel. One VoIP Channels for Standard Media

Switch licence is required for each VoIP

channel. The Secure VoIP licence, valid right across the system, is also required.

One VoIP Channels for Standard Media

Switch licence is required for each VoIP

channel. The Secure VoIP licence, valid right across the system, is also required.

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Tab. 20 Reserving audio channels

Parameter Explanation

Available audio channels Maximum available audio channels on this node. This value

Reserved for Auto-Attendant Number of audio channels on this node used for auto atten-

Reserved for voice mail Number of audio channels on this node that can be used

Reserved for call recording Number of audio channels on this node that can be used

Reserved for announcements Number of audio channels on this node that can be used

Non-reserved/shared Number of audio channels on this node which can be used

No audio channels are reserved after a first start and they can be used for voice mail, auto attendant, call recording or announcement.

Configuration of DSP chips

The functions which can be allocated to each DSP chip are determined in the Media

resources ( =ym) view. The DSP modules provide additional functions as indicated in

the following table. All the possible combinations are listed, with the maximum number of channels.

depends on the configuration of the media sources.

dant and queue with announcement only.

exclusively for voice mail.

exclusively for call recording.

exclusively with audio file.

by voice mail, auto attendant, queue with announcement, call recording, announcement with audio file or conference bridge, depending on how they are needed at that time. Announcement service and music on hold use their own resources.

Tab. 21 Max. number of channels per DSP chip on CPU1, SM-DSPX1 or SM-DSPX2

DECT Vo IP1)FoIP Audio1)GSM1)FXO CAS2)Remarks

812 85 4325 42410 41220 412150

5...8 Depends on the parameter VoIP mode:

41810 Only for VoIP mode = G. 7 11 or G.711/G.729 412 150Only for VoIP mode = G. 7 11 or G.711/G.729

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• G. 7 11 : 8 channels

• Secure G.711: 7 channels

• G. 7 11 / G. 7 2 9 : 6 channels

• Secure G.711/G.729: 5 channels

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Expansion Stages and System Capacity

DECT VoIP1)FoIP Audio1)GSM1)FXO CAS2)Remarks

46 150

1) Licence(s) required (see also "Licences", page 70).

2) Of relevance only to certain countries such as Brazil

Tab. 22 Max. number of channels per DSP chip on SM-DSP1

DECT Audio

810 61810

1) Licence(s) required (see also "Licences", page 70).

GSM1)Remarks

or SM-DSP2

Notes

– To configure VoIP channels on the DSP chip of a DSP module, make sure the VoIP mode

parameter in the Media resources ( =ym) view is not set to No VoIP. With the exception of the IP media modules the configured VoIP mode applies to all the DSP chips of a node. If

VoIP mode is set to G. 7 11 , two G.711 VoIP channels per system can be used without a

licence. The G.711 VoIP channels of the configurable DSP chip on processor card CPU1 can be combined with G.711 VoIP channels of DSP modules.

– If audio channels are configured and licensed, the two basic audio channels that can be

used without a licence are redundant (see Tab. 16). – Audio channels and FoIP channels can only be configured on one DSP chip per node. – The system has to be restarted for the configuration changes of the DSP to take effect. – After a first start all the DSP chips are configured on DECT.

1) Although no longer available, the module is still supported.

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3. 3. 1. 2 IP media module

IP media modules can be used for systems with high call switching requirements in the IP network. Depending on the module type a different number of VoIP and FoIP channels is available, provided by the IP media modules as required (see Tab. 24).

Note

The use of the IP media switch does not depend on the mode of operation of the standard media switch and the configuration of the DSP chips that are used by the standard media switch.

Fig. 13 Design of the IP media modules

IP media modules can be fitted both on the processor card CPU1 (see Fig. 9) and on the 1PRI and 2PRI trunk cards (see Fig. 15). The modules are not stackable.

Tab. 23 IP media module

Typ e

EIP1-8 EIP1-32

Number of modules

per CPU1 processor

card

1125

Number of modul es per 1PRI trunk card

Number of modules per 2PRI trunk card

Max. number of mod-

ules per system

The number of VoIP channels per IP media module depends on both the type of module and the use of voice channels:

Tab. 24 Max. number of voice channels per IP media module

Typ e

EIP1-8 32 8 8 EIP1-32 64 28 28

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G.711 only,

Secure G.711

G.711/G.729,

Secure G.711/G.729

FoIP (T.38)

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Expansion Stages and System Capacity

3. 3. 1. 3 Call charge modules

Optional call charge modules are available for detecting charge pulses on analogue network interfaces.

Fig. 14 Design of call charge modules

Call charge modules are fitted to FXO cards. The call charge modules available match the number of ports on the FXO cards. Only 1 call charge module can be fitted to each FXO card.

Tab. 25 Call charge modules

Typ e

4TAX

8TAX

16TAX

1) The availability of the call charge modules depends on the sales channel.

Number of modules per

4FXO trunk card

1–– –1– ––1

Number of modules per

8FXO trunk card

Number of modules per

16FXO trunk card

3. 3. 2 Interface cards

Interface cards are fitted from the front into one of a total of 7 expansion slots (see "Fitting interface cards", page 106). Interface cards can be assigned to two categories:

• Trunk cards These cards provide interfaces for connection to public dial-up networks or for networking systems to create a private telephony network.

• Terminal cards These cards provide interfaces for connecting digital and analogue voice and data terminals.

On some BRI cards a part of the interfaces are configurable (BRI-S/T). This means that these cards cannot be clearly assigned to any particular category. They are listed both among the trunk cards and the terminal cards.

Up to 2 IP media modules can be fitted on PRI cards.

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Each FXO card can be fitted with one call charge module. The number of RJ45 sockets on the front depends on the type of interface card. On

cards with 16 or more interfaces part or all of the RJ45 sockets are multiply assigned. They are fed to the fan-out-panel (FOP) using patch cables and then split to individually assigned RJ45 sockets (see "Fan-out panel FOP", page 148

The splits can also be made elsewhere, e.g. using system cables available separately (see "Prefabricated system cable 4 x RJ45", page 113

Fig. 15 Example of an interface card (2PRI with 2 IP media modules fitted)

3. 3. 2. 1 Trunk cards

The trunk cards contain interfaces for connection to the analogue public network (PSTN), the digital public network (ISDN) or for networking systems to create a private telephony network (PISN). The trunk cards can be used and operated on any slots for interface cards.

The trunk cards contain either FXO interfaces (FXO: Foreign Exchange Office), PRI interfaces (PRI: Primary Rate Interface) or BRI interfaces (BRI: Basic Rate Interface).

BRI cards contain both network interfaces (BRI-T) and terminal interfaces (BRI-S). On the BRI cards 4 interfaces can be individually configured to BRI-S or BRI-T.

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Expansion Stages and System Capacity

Tab . 2 6 Tru nk car ds

Typ e

1PRI 1 × PRI 7

2PRI 2

4BRI 4 8BRI 8

4FXO 8FXO 16FXO

1) 1 fewer card if CPU2 application card is fitted

2) The availability of the FXO trunk cards depends on the sales channel.

Network interfaces per card

PRI 7

BRI-T 7

4 × FXO 7

8 × FXO 7

16 × FXO 4 • 1 call charge module can be fitted for 16 ports

Max. number of

cards per system

Remarks

• Can be fitted with 1 IP media module

• Contains 30 B channels

• 10 B channels can be used licence-free

• Can be fitted with 2 IP media modules

• Contains 2

• 2

• All interfaces configurable to BRI-S

• Four fixed BRI-T interfaces

• 4 BRI-T interfaces configurable to BRI-S

• 1 call charge module can be fitted for 4 ports

• 1 call charge module can be fitted for 8 ports

30 B channels

10 B channels can be used licence-free

3. 3. 2. 2 Terminal cards

Terminal cards are used for connecting digital and analogue voice and data terminals such as:

FXS cards are an exception. Their analogue interfaces are multifunctional. In addition they provide interfaces for controlling external devices and switching over internal switch groups. Depending on the terminal or function, the interfaces are configured individually and switched over internally accordingly (see "Multifunctional FXS interfaces", page 143).

DSI cards are used for connecting digital system terminals such as phones. 2 terminals can be connected to each DSI interface.

Terminals to ETSI standard are connected via BRI cards. The cards contain both terminal interfaces (BRI-S) and network interfaces (BRI-T). On the BRI cards 4 interfaces can be individually configured to BRI-S or BRI-T.

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Tab. 27 Terminal cards

Typ e

Terminal interfaces per card

Max. number of

cards per system

4FXS 4 × FXS 7

8FXS 8

16FXS 16

32FXS 32

8DSI 8

FXS 7

DSI 7 16DSI 16 × DSI 7 32DSI 32 × DSI 7 4BRI 4 × BRI-S 7 8BRI 4

BRI-S 7

1) 1 fewer card if CPU2 application card is fitted

Expansion Stages and System Capacity

Remarks

• Interfaces individually configurable

• 2 interfaces on each card (X.1 and X.2) are designed for long lines.

• Interfaces individually configurable

• 2 interfaces on each card (X.1 and X.2) are designed for long lines.

• Interfaces individually configurable

• 2 interfaces on each card (X.1 and X.2) are designed for long lines.

Note:

To prevent the system from overheating, no more than 50 FXS ports should be active simultaneously on each system.

• Interfaces individually configurable

• 2 interfaces on each card (X.1 and X.2) are designed for long lines.

Note:

To prevent the system from overheating, no more than 30% of the FXS ports should be active simultaneously per 32FXS card and no more than 50 FXS ports per system.

• All interfaces configurable to BRI-T

• Four fixed BRI-T interfaces

• 4 BRI-S interfaces configurable to BRI-T

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3. 3. 3 Applications card CPU2-S

The applications card is connected with the call manager call via Ethernet and the backplane, which means that the Ethernet interface on the front panel is not required.

The Mitel Mitel Open Interfaces Platform (OIP) applications and a fax service are already pre-installed on the application card standard PC.

[7]

[6]

[8]

[5]

[3]

[2]

[1]

Fig. 16 Interfaces, display and control elements of the applications card

Tab. 28 Interfaces, display and control elements of the applications card

Interfaces, display and control elements

On/Off button with integrated status LED 1 [1] Ethernet interfaces: 1Gbit/s 1 [2] No provision for use at present USB interfaces 2.0 4 [3] For connecting the keyboard, mouse, etc. Status LEDs 2 [4] For indicating HDD access and USB sup-

VGA video interface 1 [5] For connecting the monitor Processor module with standard PC 1 [6] > 250 GB hard disk 1 [7] USB interfaces 2.0 for "software dongles" 2 [8]

Number

of entries

Position Remarks

ply overload

[4]

The meaning of the status LEDs is explained in the chapter "Application server display and control panel", page 221.

The maximum permissible current input at the USB interfaces varies:

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Tab. 29 Max. admissible current input at USB interfaces

Front-side USB interfaces Internal USB interfaces Max. current input [mA]

top left / bottom left bottom 100

top right / bottom right top 500

Access to the applications server is normally via the WebAdmin configuration tool, which means the front-side interfaces of the applications card are not needed.

Note

For licensing reasons the front-side connections are to be used for maintenance purposes only. Installing user-specific applications is prohibited.

3. 4 System capacity

System capacities are defined on the one hand by the existing hardware with its expansion possibilities and on the other by the limits set in the software. The software limits can be partly expandable by licences.

3. 4. 1 Media resources

3. 4. 2 General system capacity

The number of slots, interface cards and system modules per communication server have already been mentioned in the previous chapters and are not listed separately in this chapter.

Note:

The values in the following three tables relate to a communication server with an Mitel 470 Expansion expansion licence. Without this licence the system is limited to the first 36 users in the numbering plan, which means many values in the table are not valid.

Tab. 30 General system capacity

Max. number... Mitel 470

Nodes in a transparent network (AIN) – 41 Nodes with SIP networking 100 – Users 400 Terminals per user Simultaneous connections

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1)2)

16 16

AIN with

Mitel 470 as

Master

600

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Expansion Stages and System Capacity

Max. number... Mitel 470

Mitel 470 as

Master

• Without IP and without DECT (internal / external) 184 250

• IP – not IP (internal / external) 184 250

• IP – IP (internal) 250 250

• IP – IP via SIP access channels (external) 240 240

• DECT – not DECT (internal / external) 50 250

AIN with

• DECT – DECT (internal) 184

250

• MiCollab - connections 80 80 Voice channels VoIP G.711 / G.729 (Standard Media Switch) Voice channels VoIP G.711 / G.729 (IP media switch)

24 / 24 500

250 / 140 250 / 250 Audio channels, call recording 8 per node Audio channels for voice mail 16 per node Audio channels for voice mail and call recording, total 16 per node Audio channels for auto attendant 46 per node Total audio channels

46 per node Voice channels FoIP, T.38 (standard media switch) 3 per node Voice channels FoIP, T.38 (IP media switch) 140 per node CAS transmitter/receiver for PRI network interfaces

150 per node Configurable conference bridge 60 60 Active conferences see Tab. 16 Trunk group 506 506 Trunk groups in route 8 8 Network interfaces per trunk group 64 64 Routes 212

10)

212

10)

B channel groups 506 506 SIP provider 10 10 SIP user account 1200 1200 Direct dialling plans 10 10 Total DDI numbers 4000 4000 Call distribution elements 4000 4000 Queue with announcement 16 16 User groups 99 99 Members per trunk group "normal" 16 16 Members per trunk grooup "large" 400 600 Abbreviated dialling numbers + PISN users 4000 4000 Line keys per key telephone (except Mitel 6700 SIP / 6800 SIP) 39 39 Line keys per key telephone on Mitel 6700 SIP / 6800 SIP 2...12 Line keys per CDE on Mitel 6700 SIP / 6800 SIP 16 Total line keys on Mitel 6700 SIP / 6800 SIP see

11)

12)

13)

2...12 16

see

11)

12)

13)

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Expansion Stages and System Capacity

Max. number... Mitel 470

Switch groups 50 50 Positions per switch group 3 3 Hotline destinations 20 20 Emergency destinations 50 50 Emergency numbers 10 10 Allocations of external call numbers to internal call numbers 1000 1500 External digit barring 16 16 Internal digit barring 16 16 Predefined text messages 16 16 Announcement / message groups 50 50 User per announcement / message group 16 16 Data service tables 32 32 User accounts for user access control 25 25 Authorization profiles for user accounts 25 25 Log entries per user account 20 20 First-party CTI users via LAN 32 32 First-party CTI users via Mitel Dialer 600 600 Third-party CTI interfaces 1 1 Third-Party CTI interface (Basic, Standard) 400 600 Groups, Agents (OIP Call centre) 150 150 Agents (MiContact Center Business) 80 Mailboxes with Basic or Enterprise voice mail system 400 600 Greetings per mailbox 3 3 Profiles per mailbox for auto attendant 3 3 Backup communication servers for Dual Homing 50 50 Primary communication servers for Dual Homing 50 50 Blacklist 11 Call number entries in the blacklist 3000 3000 Number of CLIP based routing tables 20 20 Total call number entries in call distribution tables 1000 1000 Call data memory internal (number of records) Private contacts 12000 12000 Call list entries for each of the 3 call lists per phone 30 30 Total call list entries 60000 60000 Busy lamp field keys on Mitel SIP phones in total 4000 4000 Busy lamp field keys per Mitel SIP phone 50 50 Same users on busy lamp field keys on Mitel SIP phones 25 25 Configured keys 12000 12000

15)

14)

1000 1000

AIN with

Mitel 470 as

Master

14)

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Expansion Stages and System Capacity

Max. number... Mitel 470

Expansion key modules on DSI terminals 400 400 Expansion key modules on IP system phones 400 400 Expansion key modules Mitel M670, Mitel M675, Mitel M680, Mitel M685 400 600 Alpha keyboardMitel K680 400 600 Alpha keyboard (AKB) 400 400

1) Without expansion licence limited to 36 users

2) For Russia maximum 256 users

3) Only 1 operator console, 1 MiVoice 2380 IP, 1 BluStar 8000i , 1 Mitel BluStar for PC, 1 Mitel SIP-DECT and 2 DECT- cordless phones are possible for each user.

4) This is the maximum value for connections set up already. Since media resources are required to set up connections, this value may be reduced.

5) In the Secure VoIP modes the maximum values cannot be achieved with the selection i the DSP settings: Se-

cure G.711 VoIP mode: 3 7 = 21 channels, VoIP mode Secure G.711/G.729: 4 × 5 = 20 channels

6) Applies also to Secure VoIP modes

7) For IP-IP connections maximum 8

8) Audio channels can be used for voice mail, auto attendant, queue with announcement, call recording, announcement with audio file, or conference bridge. Announcement service and music on hold use their own resources.

9) Of relevance only to certain countries such as Brazil

10)12 of them are masked (not configurable)

11)Depending on the phone type

12)The value applies to CDE with destination KT line. With multiple destinations (User + KT or KT + UG) the value is reduced to 8.

13)Depending on the highest number of line keys, configured for the same line. The following pairs apply (line keys per line / total line keys): (16/48), (14/56), (12/72), (10/100), (8/160), (6/240), (4/320), (2/400).

14)Only 56 with analogue network interfaces

15)The call data memory is only used if the output destination is blocked (e.g. printer jam).

AIN with

Mitel 470 as

Master

Tab. 31 System capacity application card CPU2-S

Max. number... CPU2-S

Fax server: Fax mail boxes / media channels 600 / 8 Mitel 400 Call Center: Agents / groups 50 /50 Mitel 400 CCS: Supervisors / wallboards 20/20 Mitel OfficeSuite users 200 MiVoice 1560 users 5 Integration of phone directories 5 Constant load (calls per hour) 1000

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Expansion Stages and System Capacity

3. 4. 3 Terminals

Tab. 32 Maximum number of terminals per system and interface

per AIN with

Interface Terminal type Ter min al

Miscellaneous

DSI-AD2 Terminals on DSI-AD2 interfaces (total) 400 600 DSI-AD2 Digital system phones MiVoice 5360

DSI-AD2 Operator consoles / operator applica-

DSI-AD2 Cordless system SB-4+ radio unit 224 DSI-AD2 Cordless System SB-8 / SB-8AN T radio

DSI-DASL Digital system phones Dialog 4220

DECT Cordless phones Mitel 610/612 DECT

LAN Terminals on LAN interfaces (total) 400 600 LAN DHCP clients on the internal DHCP server 400 400 LAN IP terminals MiVoice 2380 IP

LAN IP operator consoles / IP operator

Terminals (including virtual terminals and integrated mobile/external phones)

Terminals (excluding virtual terminals and integrated mobile/external phones)

MiVoice 5361 MiVoice 5370 MiVoice 5380 Office 10 Office 25 Office 35 Office 45

tions

applications

MiVoice 5380 MiVoice 1560 Office 45

units

Dialog 4222 Dialog 4223

Mitel 620/622 DECT Mitel 630/632 DECT Mitel 650 DECT Office 135 Office 160 GAP terminals

MiVoice5360IP MiVoice5361IP MiVoice5370IP MiVoice5380IP

MiVoice5380IP MiVoice 1560

per

Mitel 470

112

Mitel 470 as

Master

600 600

400 600

400 600 2

32 32 2

224 600 1

400 600

32 32

255 255

per inter-

face

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Expansion Stages and System Capacity

per AIN with

Interface Terminal type Te rmi nal

LAN Mitel SIP terminals Mitel 6863 SIP

LAN Mitel SIP-DECT Cordless phones 400 600 LAN Standard SIP terminals 400 600 LAN Mitel BluStar 8000i 400 600 LAN Mitel BluStar Softphones 400 600 LAN Mitel Mobile Client Controller 10 10 – Virtual terminals 400 600 – Integrated mobile phones without MMC 255 255 – Integrated mobile phones with MMC 400 600 – Integrated mobile phones per MMCC Compact 50 50 – Integrated mobile phones per MMCC 130 250 250 – Integrated external phones (e. g. for Skype for Business) 400 600 BRI-S Terminals on DSI-S interfaces (total) 224 512 8 BRI-S Terminals as per ETSI standard

FXS Terminals on FXS interfaces (total) 228 600 1 FXS Analogue, nationally approved terminals

FXS External audio equipment with line output 1 1 per node

• ISDN terminals

• ISDN PC cards

• ISDN LAN routers

• ISDN Terminal Adapters

• Pulse dialling (PUL)

• Frequency dialling (DTMF)

• Radio units for cordless phones

• Door intercoms with DTMF control functions

• Group 3 fax machines

• Answering machines

• Modems

Mitel 6865 SIP Mitel 6867 SIP Mitel 6869 SIP Mitel 6873 SIP Mitel 6730 SIP Mitel 6731 SIP Mitel 6735 SIP Mitel 6737 SIP Mitel 6739 SIP Mitel 6753 SIP Mitel 6755 SIP Mitel 6757 SIP

per

Mitel 470

400 600

224 512

228 600

Mitel 470 as

Master

per inter-

face

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Expansion Stages and System Capacity

per AIN with

Interface Terminal type Ter min al

FXS External equipment can be switched via control outputs 228 600 FXS External switches for controlling internal switch groups via

FXS General bell 1 1 per node

1) Maximum 64 radio units per location area

2) Operation on 2 DSI interfaces in each case

3) Maximum of 2 simultaneous call connections.

4) Transmission with the T.38 protocol is recommended for Fax over IP. The corresponding media resources need to be allocated.

control inputs

per

Mitel 470

Mitel 470 as

228 600

Master

per inter-

face

3. 4. 4 Terminal and network interfaces

Tab. 33 Terminal and network interfaces

Max. number... Mitel 470

Ethernet interfaces 3 per node Network interfaces, total (FXO, BRI-T, PRI, BRI-S Terminal interfaces, total (DSI, FXS, BRI-S) 228 600 DSI terminal interfaces 224 600 Analogue terminal interfaces FXS 228 600 BRI-S terminal interfaces 28 224 Analogue network interfaces FXO 64 64 Basic rate interfaces BRI-T 56 256 Basic accesses BRI-S Primary rate interfaces PRI SIP access 10 10 SIP access channels

1) 30 B channels per PRI network interface, of which 10 B channels each can be used without licence.

2) Licences required

ext.

)56288

28 256 14 32

240 240

AIN with

Mitel 470 as

Master

3. 4. 5 Software assurance

Software Assurance (SWA) is Mitel’s comprehensive support offer which gives access to new software releases, support services and SRM remote access to the communication server.

The software assurance agreement has a fixed runtime and defines the number of authorised users on the communication system. You can see at a glance whether a valid

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Expansion Stages and System Capacity

(active) SWA is available for the communication server, via the SWA state in the WebAdmin title bar.

The SWA state is retrieved via an encrypted direct link on the licence server. If there is no connection to the licence server, the last known state is displayed

The number of users covered via SWA and the number of configured users can be seen in the System information ( =1v) view. SWA becomes invalid if the number of configured users exceeds the number of users covered via SWA . Each entry in the

User category counts as configured user in the numbering plan ( =g4).

3. 4. 6 Licences

Use of the call manager software requires a licence. Additional licences are required in order to use a number of enhanced functions and protocols, to enable voice channels or to operate certain terminals. The Mitel CPQ application automatically plans the necessary licences, which are then enabled on the communication server using a licence code.

The licence code (LIC) contains all the enabled licences. When you purchase a new licence from your authorised dealer, you obtain a new licence code in return. Enter this in WebAdmin and store it in the communication server in the Licences ( =q9) view.

Notes:

– A licence code is not transferable to another communication server. – If you receive a voucher instead of a licence code, log on with your partner login at

Mitel Connect https://connect.mitel.comand generate the licence code yourself using the EID number. Detailed instructions about this can be found in the WebAdmin help on the

Licences ( =q9) view.

3. 4. 6. 1 Description of available licences

Software

• Software Release Updating to a new software release requires a licence. A valid software assurance (SWA) entitles you to upgrade the communication server to a new software level for a specific period., and to operate it with a specific number of users.

A valid software assurance is the prerequisite for being able to acquire an update licence (Software Release licence) for a particular software version. Without a valid

Software Release licence you can update the communication server to a new soft-

ware level, but after four hours of operating time it will switch over to the restricted operating mode (see "Restricted operating mode", page 79 server will switch back to normal operation as soon as you enter a licence code that

). The communication

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Expansion Stages and System Capacity

comprises the Software Release licence. You do not need to restart the communication server.

Note:

The purchase of a new communication server also includes a software assurance for a specific period. Log on with your partner login to Mitel Connect https://connect.mitel.com and obtain a new licence code using the EID number and the voucher. The licence code issued as a result contains the appropriate Software Release licence (and any other licences you may have acquired). You can now activate the communication system with this licence code. Detailed instructions about this can be found in the WebAdmin help on the Licences ( =q9) view.

Mitel Advanced Intelligent Network

In an AIN, a valid Software Release licence must be available on the master only. Exception: For long-term offline mode, for operation with Secure VoIP and use as backup communication server, the satellite must also have a valid Software Release licence. – Behaviour of satellites in online mode:

Although satellites must also have a release licence, they must not necessarily match the current software status. If satellites do not have any release licence, they restart every four hours.

– Behaviour of satellites in offline mode:

Satellites with an incorrect release licence change over to restricted operating mode after thirty-six hours. Satellites without any release licence change over to restricted operating mode after four hours.

Users

• Basic User (licence bundle) This licence bundle contains any phone licence and is explicitly assigned to a user. This allows the user to change the phone type without having to change the licensing.

• The following three UCC licence bundles contain any eight phone licences, video licences for all phones licensed together, ten SIP Terminals licences for MiCollab AWV, the Enterprise Voice Mail licence and activates MiCollab functions for the cor- responding MiCollabrole. With a specific number of UCC licence bundles more terminal licences (SIP Terminals) as well as voice mail licences (Enterprise Voice Mail

Channels) are added.

– Entry UCC User

This licence bundle contains the licences described in the above section and activates MiCollab functions for the MiCollab role UCC Entry. The licence is explicitly assigned to a user.

– Standard UCC User

This licence bundle contains the licences described in the above section and activates MiCollab functions for the MiCollab role UCC Standard. The licence is explicitly assigned to a user.

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– Premium UCC User

This licence bundle contains the licences described in the above section and activates MiCollab functions for the MiCollab role UCC Premium. The licence is explicitly assigned to a user.

• Mitel 470 Expansion This licence cancels out the restriction to the first 36 users in the numbering plan of the Mitel 470 communication server. The maximum system capacities can be found in Tab. 30

Terminals

• MiVoice 2380 IP Softphones One licence per terminal is required to operate the IP softphones MiVoice 2380 IP. The licences are needed to register the terminals on the system.

• MiVoice 5300 IP Phones One licence per terminal is required to operate the IP system phones MiVoice 5360 IP, MiVoice 5361 IP, MiVoice 5370 IP and MiVoice 5380 IP. The licences are needed to register the terminals on the system. If the required licences are missing, the relevant event message is output on the system. The licences can also be used if the Mitel SIP Terminals licences are missing (but not the other way round).

• Mitel SIP Terminals To operate Mitel SIP terminals of the Mitel 6700 SIP / 6800 SIP series, for Mitel BluStar 8000i Desktop Media Phone, for cordless terminals logged on via Mitel SIPDECT or Mitel SIP WLAN base stations, one licence is required per terminal or user. The licences are needed when registering the terminals or the user on the system. If the licences are missing, Mitel SIP terminals can also be operated with SIP Termi-

nals or MiVoice5300IP Phones licences (but not the other way round).

• Mitel 8000i Video Options To use the video functions of a Mitel BluStar 8000i Desktop Media Phone or Mitel BluStar for Conference Room, in addition to the Mitel SIP Terminals licence, you need to also purchase a Mitel 8000i Video Options licence. The two licences are needed to register the terminals on the system. Use is not possible if Video Termi-

nals licences are missing.

• Mitel Dialog 4200 Phones One licence per phone is required to operate Dialog 4220, Dialog 4222 and

, Tab. 32 and Tab. 33.

Mitel Advanced Intelligent Network

In an AIN with an Mitel 470 as Master and more than 36 users, an Mitel 470 Expansion licence is required only for the Master. The Mitel 470 satellites do not need a licence, even if they have more than 36 users (except of course for offline operations lasting more than 36 hours).

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Dialog 4223 digital phones. The licences are needed to register the phones on the system.

• Mobile or External Phone Extension With this licence it is possible to integrate mobile phones or other external phones into the communication system. One licence has to be purchased for each phone.

Note:

This licence does not allow comfortable integration with the Mitel Mobile Client application.

• MMC Extension With this licence mobile phones can be integrated into the communication system together with an Mitel Mobile Client Controller and Mitel Mobile Client. The MMC Controller allows mobile users to move back and forth between the internal WLAN coverage and the mobile radio network without the call being interrupted.

• SIP Terminals One licence is required per terminal to operate standard SIP terminals. The licences are needed when registering the terminals on the system and can be used even if

Mitel SIP Terminals licences are missing (but not the other way round).

• Video Terminals To be able to use the video functionality of a standard SIP video terminal you need to acquire a Video Terminals licence in addition to a SIP Terminals licence. The licences can also be used if the Mitel 8000i Video Options licences are missing.

• Dual Homing In the event of failure of the primary communication server or an interruption in the IP connection to the primary communication server, SIP phones in the Mitel 6700 SIP / 6800 SIP series can automatically register on a backup communication server. On the backup communication server one licence is required per phone. The licences are needed to register the clients on the system.

BluStar

• BluStar Softphones This is a BluStar client licence. One licence per client is required to operate BluStar softphones. The licences are needed to register the clients on the system.

• BluStar Softphone Video Options This licence is required for using the video functionality of a BluStar softphone. A BluStar client licence must be in place.

Audio services

• Conference Bridge This licence allows the use of a conference bridge. The internal or external confer-

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ence participants choose a specific call number and are connected with the conference after entering a PIN. One licence is required per system /AIN.

• Enterprise Voice Mail If the functionality of the basic voice mail system is insufficient, the voice mail system can be expanded. This licence provides two audio channels for recording or playing back audio data for voice mail, auto attendant or call recording. The licence also increases the voice memory capacity and allows e-mail notification whenever new voice messages are received as well as the forwarding of voice messages and call recording.

Notes

– Additional audio channels require additional Audio Record & Play Channels licences. An

Auto Attendant licence is required to use the auto attendant function.

– In a VoIP environment VoIP channel licences are also required for converting the voice

data when using the internal voice mail system.

• Audio Record & Play Channels This licence enables an additional audio channel for recording or playing back audio data for voice mail, auto attendant or call recording. This licence can only be used in conjunction with the Enterprise Voice Mail licence.

Mitel Advanced Intelligent Network

In an AIN the Enterprise Voice Mail and Audio Record & Play Channels licences are all acquired for the Master. The number of Audio Record & Play Channels licences determines the maximum number of simultaneously active audio channels, regardless of the nodes on which they are currently being used. Requirement: The media resources on each node must be available and allocated accordingly.

• Auto Attendant This licence enables the use of the auto attendant function and is independent of the Enterprise Voice Mail licence. It means it can also be used in conjunction with basic voice mail. One licence is required per system /AIN.

Note

In a VoIP environment VoIP channel licences are also required for converting the voice data when using the auto attendant.

• Number in Queue This licence is required for using the functionality of "Queue with announcement". The Auto Attendant licence is required here. One licence is required per system /AIN.

Features

• Secure VoIP This licence allows encrypted VoIP connections with the aid of SRTP (Secure RealTime Transport Protocol) and TLS (Transport Layer Security).

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Mitel Advanced Intelligent Network

For legal reasons (Trade Control Compliance) in an AIN a Secure VoIP licence is required for both the Master and for each satellite.

• Silent Intrusion This licence is needed for the Silent intrusion feature, which is similar to the Intru-

sion feature. The difference is that the user intruded upon receives neither a visual

nor an acoustic signal of the intrusion. The feature is used mainly in call centres. One licence is required per system /AIN.

• Analogue Modem This licence allows remote maintenance of an Mitel 415/430 using an analogue modem. For this the Modem function must be allocated to the mainboard DSP. Transmitting event messages via an analogue modem is also possible.

Mitel Advanced Intelligent Network

In an AIN the licence is always acquired on the Master. The licence allows the remote maintenance of the AIN via any Mitel 415/430 node. Note: The master node can also be of Mitel 470 or Virtual Appliance type.

Resources

• VoIP Channels for Standard Media Switch

Note:

This licence is required for Mitel 415/430 and Mitel 470 only. For Virtual Appliance, the VoIP channels of the integrated Mitel Media Server are made available and do not require any licences.

This licence enables the conversion of voice channels for VoIP-non-VoIP connections and is used for IP terminals, SIP terminals, SIP access channels or to operate an Mitel Advanced Intelligent Network. High voice data compression is possible with the G.729 VoIP channels. An additional voice channel is activated with each licence.

Notes:

– If VoIP mode is set to G.711, two G.711 VoIP channels per system can be used without a

licence.

– Theoretically there are no VoIP channel licences in a pure VoIP environment (only IP/SIP

phones on the system and connection to the public network via an SIP provider). However, as soon as voice mail functions, the announcement service or music on hold is used, VoIP channel licences are required as the use of these functions entails a conversion of the voice data.

Mitel Advanced Intelligent Network

In an AIN the licence can also be used for the connections between the nodes. Two VoIP channel licences are required for each node connection. The licences are always acquired for the Master. The number of licences determines the maximum number of simultaneously active conversions, regardless of the nodes on which they are currently being used. Requirement: The media resources on each node must be available and allocated accordingly.

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If Virtual Appliance is used as Master, the VoIP channels of the master node are made available without a licence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased.

• G.729 Codec This licence allows the use of a G.729 codec for the voice channel of Mitel SIP phones, IP system phones and SIP network interfaces (also for SIP networking). The licences are always used wherever they are required. Mitel SIP-DECT and standard SIP terminals do not require this licence. Likewise, calls to the emergency number do not require a licence.

Note

If several emergency destinations are defined in a system, the following points need to be considered:

– Sufficient G.729 Codec licences must be available. – No phone and no SIP network interface is configured exclusively to G.729 Codec.

Networking

• B-Channels on PRI Cards Ten B-channels can be used without licences for each PRI interface. These channels cannot be transferred to other PRI interfaces. An additional channel is activated with each licence. These licences are in a pool and are used from any PRI interface, if necessary (per call) .

Mitel Advanced Intelligent Network

In an AIN the licence is always acquired on the Master. For each licence an additional B channel is available on a PRI interface of any node, depending on where the B channel is currently being used.

• SIP Access Channels The connection of the system to a SIP service provider or the networking of the systems via SIP requires one licence per channel.

Mitel Advanced Intelligent Network

In an AIN all the SIP licences are always acquired for the Master. The number of licences determines the maximum number of simultaneously active voice channels, regardless of the nodes on which they are currently being used. Requirement: The media resources on each node must be available and allocated accordingly.

• Lync Option for SIP Access Channels This additional licence enables the use of a SIP access channel with Lync-specific options and features. It is required for each channel in addition to a SIP Access

Channels licence.

Private networking

• QSIG Networking Channels These licences are used to implement a private leased-line network with QSIG by

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enabling a specific number of simultaneously outgoing QSIG channels. Two licence levels are available (see Tab. 34). Note: For Virtual Appliance this licence is only relevant to the QSIG networking of an AIN satellite.

• Base Mitel AIN This licence allows an Mitel Advanced Intelligent Network to be set up and operated with one Master and one satellite.

• Mitel AIN Satellites An upgrade licence for each additional satellite is required to integrate more than one satellite in an Mitel Advanced Intelligent Network. An existing basic AIN licence has to be in place already.

Applications

• Licences for the fax service on the CPU2 The CPU2 applications card of an Mitel 470 communication server contains software with a server-based fax solution. Use of this fax service is licensed as follows:

– CPU2 Fax Base

This licence comprises 2 CPU2 Fax Channels and 10 CPU2 Fax Clients li- cences. This means that 2 fax messages can be sent or received simultaneously and 10 users can be assigned a fax mailbox.

– CPU2 Fax Channels

Additional media channels for simultaneously transmitting and receiving fax messages (maximum number = 8 media channels).

– CPU2 Fax Clients

Additional users configurable with fax mailbox.

• Mitel Dialer This licence allows you to use the Mitel Dialer CTI application. The number of licences determines the simultaneously active, user-assigned Mitel Dialer applications.

• Hospitality Manager This licence allows you to use the Mitel 400 Hospitality Manager. The Mitel 400 Hospitality Manager is a web-based application for receptionists in the hospitality sector. One licence is required per system /AIN.

• Hospitality PMS Interface and Hospitality PMS Rooms The Hospitality PMS Interface licence is used to connect the communication server to a hotel management system using the FIAS protocol. One licence is required per system /AIN. Moreover, one Hospitality PMS Rooms licence is required per room.

• OpenCount licences MitelOpenCount is a software package used for the call logging management on the communication system. It consists for selected sectors of basic, comfort and premium solutions and is installed on an external server. The licences are stored in

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MiVoice Office 400. OpenCount obtains the licences via the XML based interface Open Application Interface.

– Mitel OpenCount Basic Package

This basic licence is a prerequisite for all OpenCount additional licences. The licence contains the “Company” branch package, enables the connection to MiVoice Office 400 and allows basic functions to be used.

– Mitel OpenCount Healthcare Branch Package

This additional licence offers extra functions for care and retirement homes.

– Mitel OpenCount Public Authorities Branch Package

This additional licence offers extra functions for municipalities, communities and ministries.

– Mitel OpenCount Functional Upgrade to Comfort

This additional licence offers extra functions such as PIN telephony.

– Mitel OpenCount Functional Upgrade to Premium

This additional licence offers extra functions such as intermediate statements, invoicing etc.

– Mitel OpenCount Users

This additional licence enables a defined number of users to be monitored via OpenCount. All OpenCount users must be licensed, otherwise a warning is generated.

• Advanced Messaging Enables the SMPP protocol to be used for integrating an SMS server and 9d cordless phones to be logged on as system phones (Ascom Wireless Solutions products). User-friendly messaging systems can then be implemented. One licence is required per system /AIN.

• CTI First Party via LAN This basic licence enables the CTI basic functions via Ethernet interface (e.g. for using a PC dial help) for a specific number of users (see "General system capacity", page 63). It cannot be combined with CTI third-party licences.

interfaces

• ATAS Interface / ATASpro Interface With ATAS licences external alarm and messaging sources can be connected via the Ethernet interface. The licences also offer additional possibilities compared with ATPCx (e.g. displaying the Fox menu on system phones and triggering an alarm with the Redkey). The ATASpro Interface licence can also be used to determine the position of users of Mitel DECT cordless phones, which can be viewed with the appropriate applications.

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Note:

If you use the Mitel Open Interfaces Platform, OIP takes the licences from the communication server. So always acquire these licences for the communication server so you can use ATAS even without OIP.

• BSS Licence This licence allows a BluStar server to be connected.

• BSS-Lync Interface This licence allows the use of the BluStar Lync interface.

• CSTA Sessions This licence allows third-party applications to monitor/check a terminal on the communication server using the CSTA protocol. If a terminal is monitored or checked by several applications or instances, one licence is required for each monitoring/check.

• Presence Sync. via SIMPLE and MSRP SIMPLE (Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions) is a protocol for exchanging presence information, and is used between SIP endpoints (terminals, network interfaces and nodes). MSRP (Message Session Relay Protocol) is a protocol used for exchanging data between SIP clients (e.g. for chats). This combined licence defines the number of users who can use one or both protocols for third-party applications. Only one licence is needed for a user with several SIP phones.

• SMPP This licence allows the use of the SMPP protocol. The licence cannot be purchased individually but is part of the Advanced Messaging licence.

3. 4. 7 Restricted operating mode

Without a valid Software Release licence the communication server switches over to a restricted operating mode four hours after each restart. The restriction concerns the following aspects:

Restricted operating features:

• No call information for incoming calls and during the call connection.

• Dialling by name is deactivated.

• Functions cannot be invoked via the menu or function key (likewise no enquiry calls can be made).

• The team keys do not work.

• Functions codes are not carried out (except remote maintenance on/off).

• Dialling from PC and other CTI functions are not supported.

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Restricted services and routing functions:

• Calls are not routed to integrated mobile/external phones.

• Call centre functions are out of service (no routing to ACD).

• Voice mail functions are out of service (no call routing to voice mail).

• The announcement service is out of service.

3. 4. 8 Temporary offline licences

If the connection to the master is interrupted in an AIN, the satellites restart in offline mode. The licences acquired on the master are no longer visible for the satellites in offline mode. To ensure autonomous VoIP and QSIG traffic temporarily, certain licences are enabled in the satellites concerned for the duration of offline operation or for a maximum of 36 hours (the licences are not visible in WebAdmin). The licence overview (Tab. 34

) shows which licences are affected. To ensure longer offline operation, the

necessary licences must also be acquired on the satellites.

3. 4. 9 Trial licences

Trial licences are available for some functions. This means that functions or features that require a licence can be used and tested, licence-free, for a period of 60 days. The trial licences are automatically enabled the first time a particular function is used and then listed in WebAdmin in the Licenses ( =q9) view, complete with the date on which they expire. This procedure can only be used once for each function or feature. Thereafter you must acquire a licence. The licence overview (Tab. 34 trial licences are available.

) shows which

Overview of licences

Tab. 34 Overview of licences

Licence Licensed attributes

Software

Software Release Allows a particular soft-

ware release to be operated

Users

Basic User Licence bundle:

1 User licence 1 phone licence (any one)

Without licence

Restrict ed

0 Limited only by the

With licence

Unrestricted per node

system capacity

Licences for networking

(also in AIN)

In the AIN, only on the Master; otherwise per node.

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Offlin

Trial

licenc

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Expansion Stages and System Capacity

Licence Licensed attributes

Entry UCC User Licence bundle:

Standard UCC User Licence bundle:

Premium UCC User Licence bundle:

Mitel 470 Expansion Number of users on the

Ter mi nal s

MiVoice2380IP Softphones

MiVoice5300IP

Phones

Mitel SIP Terminals Number of registered

• 1 licence User

• 8 phone licences (any one)

• Video licence for all licensed phones.

• MiCollab role UCC

Entry

•1User licence

• 8 phone licences (any one)

• Video licence for all licensed phones.

• MiCollab role UCC

Standard

•1User licence

• 8 phone licences (any one)

• Video licence for all licensed phones.

• MiCollab role UCC Pre-

mium

Mitel 470 communication server

Number of registered MiVoice2380IP IP softphones

Number of registered , MiVoice5360IP, MiVoice5361IP, MiVoice 5370 IP and MiVoice5380IP IP system phones

Mitel SIP terminals

Without licence

0 Limited only by the

36 Limited only by the

0 Per licence 1 addi-

0 1, 20 or 50 additional

With licence

system capacity

tional IP softphone

IP system phones per licence

Mitel SIP terminals per licence

Licences for networking

In the AIN, only on the Master; otherwise per node.

Offlin

Tri al

licenc

––

✓

–

✓✓

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Licence Licensed attributes

Mitel 8000i Video Options

Mitel Dialog 4200 Phones

Mobile or External Phone Extensions

MMC Extensions Number of mobile phones

SIP Terminals Number of registered

Video Terminals Use of the video function-

Dual Homing Number of registered

BluStar

BluStar Softphones Number of registered

Use of the video functionality of an Mitel SIP terminal

Number of registered Dialog 4220, Dialog 4222 and Dialog 4223 digital phones

Number of mobile/external phones that can be registered (without Mitel Mobile Client)

that can be registered with Mitel Mobile Client for operation with an Mitel Mobile Client Controller (MMCC)

standard SIP terminals

ality of a standard SIP terminal

Mitel 6700 SIP / 6800 SIP SIP phones on a backup communication server

BluStar softphones

Without licence

0 Additional licence for

0 One additional phone

0 One additional

0 Per licence 1 addi-

0 1 additional standard

0 Additional licence for

0 Per licence 1, 20 or 50

0 1, 20 or 50 additional

With licence

Mitel SIP Terminals. 1,

20 or 50 additional Mitel SIP terminals with video functionality per licence.

per licence

mobile/external phone per licence (without Mitel Mobile Client)

tional mobile phone (with Mitel Mobile Client)

SIP terminal per licence

SIP Terminals. 1 addi-

tional standard SIP terminal with video functionality per licence.

additional phones

BluStar softphones per licence

Licences for networking

In the AIN, only on the Master; otherwise per node.

Always on the backup communication server

In the AIN, only on the Master; otherwise per node.

Offlin

Trial

licenc

✓✓

––

✓✓

✓

–

✓✓

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Licence Licensed attributes

BluStar Softphone Video Options

Audio services

Conference Bridge Use of conference bridge Locked Enabled In the AIN,

Enterprise Voice Mail

Audio Record & Play Channels

Auto Attendant Use of the auto attendant

Number in Queue Us e of the function 'queue

Features

Secure VoIP Encrypted VoIP connec-

Silent Intrusion Use of the Silent intrusion

Use of the video functionality of a BluStar softphone

Voice compression, expanded voice memory capacity, and e-mail notification whenever new voice messages are received, forwarding of voice messages, call recording.

Audio channels for recording or playing back audio data.

function

with announcement '

tions using SRTP and TLS.

feature

Without licence

0 Additional licence for

Locked Enabled (including 2

Locked Per licence 1 addi-

Locked Enabled In the AIN,

Nonencrypte d transmission

Locked Enabled In the AIN,

With licence

BluStar softphone. 1, 20 or 50 additional BluStar softphones with video functionality per licence.

audio channels for voice mail, Auto Attendant or call recording)

tional audio channel for voice mail, Auto Attendant or call recording

Encrypted transmission

Licences for networking

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

Per node – –

only on the Master; otherwise per node.

Offlin

Tri al

licenc

✓✓

✓

–

✓✓

––

✓✓

––

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Licence Licensed attributes

Analogue Modem Use of the modem func-

Resources

VoIP Channels for Standard Media

Switch

G.729 Codec Use of a G.729 codec for

Networking

B-Channels on PRI Cards

SIP Access Channels

Lync Option for SIP Access Channels

Private networking

QSIG Networking

Channels

Base Mitel AIN

Mitel AIN Satellites

tionality on an Mitel 415/430.

VoIP functionality 0 / 2 4)Per licence 1 addi-

the voice channel of Mitel SIP phones, IP system phones and SIP network interfaces.

B channels that can be used simultaneously on the PRI interface

Simultaneously usable channels to an SIP provider

Enables using a SIP access channel with Lync-specific options and features.

QSIG channels 0 Per licence 4 or n

Operation of an AIN Locked AIN with master and

Additional satellite in an AIN

Without licence

Locked Enabled In the AIN,

0 Per licence 1 voice

10 Per licence 1 addi-

0 Per licence 1 addi-

0 Additional licence for

With licence

tional VoIP channel

channel with G.729 codec

tional B- channel

tional SIP access channel

SIP Access Channels.

Per licence one additional channel with Lync-specific options and features.

QSIG channels (n limited by the system capacity)

one satellite

Base Mitel AIN. 1 addi-

tional satellite per licence

Licences for networking

only on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

Per node

Only on the Master

Offlin

Trial

licenc

✓✓

✓

–

––

✓✓

––

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Licence Licensed attributes

Applications

CPU2 Fax Base Send/receive fax mes-

CPU2 Fax Channels Additional fax media

CPU2 Fax Clients Additional users with fax

Mitel Dialer Number of simultane-

Hospitality Manager Use of Mitel 400 Hospital-

Hospitality PMS Interface

Hospitality PMS Rooms

Mitel OpenCount Basic Package

sages and configure users with fax mailboxes.

channel.

mailboxes.

ously active, user-linked Mitel Dialer applications.

ity Manager

Use of the PMS interface and therefore the FIAS protocol.

Number of rooms when using the PMS interface.

Basic licence: Prerequisite for all other OpenCount licences. Enables connection to the MiVoice Office 400 and the use of basic functions.

Without licence

02 CPU2 Fax Channels

0 Per licence 1 addi-

0 1, 20 or 50 additional

Locked Enabled In the AIN,

0 1, 20, 50 or 100 rooms

Locked Enabled In the AIN,

With licence

and 10 CPU2 Fax Cli-

ents licences.

tional fax media channel (max. 8)

fax mailboxes per licence

instances per licence

per licence

Licences for networking

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

Offlin

Tri al

licenc

––

–3

✓

–

✓

–

✓

–

✓✓

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Licence Licensed attributes

Mitel OpenCount Healthcare Branch Package

Mitel OpenCount Public Authorities Branch Package

Mitel OpenCount Functional Upgrade to Comfort

Mitel OpenCount Functional Upgrade to Premium

Mitel OpenCount Users

Advanced Messaging

CTI First Party via LAN

interfaces

ATAS Interface Use of the ATAS interface Locked Enabled In the AIN,

Additional licence: Offers extra functions for care homes and retirement homes.

Additional licence: Offers extra functions for municipalities, communities and ministries.

Additional licence: Offers extra functions such as PIN telephony.

Additional licence: Offers extra functions such as intermediate statements, invoicing etc.

Additional licence: Enables a defined number of users to be monitored via OpenCount.

SMPP protocol for integration of an SMS server and registration of 9d cordless phones as system phones. (Includes licence SMPP)

First-party CTI clients with basic functions on Ethernet interface

Without licence

Locked Enabled In the AIN,

0 1, 20 or 50 additional

Locked Enabled In the AIN,

0 Enabled for a specific

With licence

users per licence

number of users (see "General system capacity", page 63)

Licences for networking

only on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

Offlin

Trial

licenc

✓✓

––

✓

–

✓

–

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Licence Licensed attributes

ATASpro Interface Use of the ATASpro inter-

BSS Licence Right to connect a BluStar

BSS-Lync Interface Right to use the BluStar

CSTA Sessions Number of monitored ter-

Presence Sync. via SIMPLE and MSRP

SMPP

1) four hours after the new software has been uploaded or after a restart operation, the communication server switches over to a restricted operating mode (see "Restricted operating mode", page 79

2) The licences can also be used if the Mitel SIP Terminals licences are missing.

3) If Virtual Appliance is used as Master, the VoIP channels of the master node are made available without a licence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased.

4) If VoIP mode is set to G.711, two G.711 VoIP channels per system can be used without a licence.

5) For Virtual Appliance this licence is only relevant to the QSIG networking of an AIN satellite.

6) In a AIN with Virtual Appliance as Master, these licences are part of the Virtual Appliance licences and must not be purchased individually.

7) This licence cannot be purchased separately; it is part of the Advanced Messaging licence.

face

server

Lync interface

minals via the CSTA protocol.

Number of users who can use one (or both) protocols for the third-party applications.

SMPP protocol Locked Enabled In the AIN,

Without licence

Locked Enabled In the AIN,

unavailable

0 1, 20, 50 or 100 CSTA

0 1, 20 or 50 additional

With licence

enabled In the AIN,

sessions per licence

users per licence who may use both protocols.

Licences for networking

only on the Master; otherwise per node.

In the AIN, only on the Master; otherwise per node.

only on the Master; otherwise per node.

Offlin

licenc

––

✓✓

––

Tri al

licenc

All the licences are offered in separate licence packages. Depending on the sales channels the packages may differ from the licences in Tab. 34

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. The systems ship out

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Expansion Stages and System Capacity

unlicensed. Back-licensing is not provided for.However, resetting to the factory setting is possible.

OIP licences

OIP licences are managed by OIP itself. A detailed description of the OIP licences can be found in the System Manual Mitel Open Interfaces Platform.

3. 4. 10 Power supply capacity

The maximum number of terminals connected to the system can be limited by the supply power available for terminals. It is also important to take note of the maximum load per terminal interface.

3. 4. 10. 1 Supply power available for terminals

The internal power supply unit (PSU2U) is rated for the power requirements of a typical system expansion. An external auxiliary power supply unit (APS2) is used for purposes of redundancy or if a large number of terminals are operated without their own power supply. It can either handle the power supply on its own or be used in combination with the internal power supply unit (see also the overview "Powering the communication server", page 102).

Tab. 35 Available power output for various types of power supply

Internal power supply unit + external auxiliary power supply unit

Available power output

total

)

Internal power supply unit only

120 Watt 240 Watt 360 Watt

External auxiliary power supply unit only

To calculate the power output available for the connected terminals (P terminals) you need to deduct from the power specifications in Tab. 35

(P total) the power consumption of the basic system, the interface cards, the DSP modules, the IP media modules, the CPU2 applications card and the redundant fan unit (P hw).

Tab. 36 Power requirements of Mitel 470 hardware components

Designation Output P [W]

Basic system with CPU1 call manager card 10 Interface card 1PRI 1.5 Interface card 2PRI 2 Interface card 4BRI 1 Interface card 8BRI 1 Interface card 4FXO 1 Interface card 8FXO 1.5

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Expansion Stages and System Capacity

Designation Output P [W]

Interface card 16FXO 2.5 Interface card 4FXS 1.5 Interface card 8FXS 2 Interface card 16FXS 3 Interface card 32FXS 4.5 Interface card 8DSI 2 Interface card 16DSI 3 Interface card 32DSI 4 DSP module SM-DSPX1, SM-DSP1 0.75 DSP module SM-DSPX2, SM-DSP2 1.5 IP Media module EIP1-8 2 IP Media module EIP1-32 2.5 4TAX, 8TAX, 16TAX call charge module 0.1 Applications card CPU2 21 Redundant fan unit RFU 3.5

1) Up to 9 W more if the front-side USB interfaces are connected.

The basic system and the interface cards generate their own local power supply with an 80% efficiency. The calculated value must therefore be multiplied by a factor of 0.8 at the end. The calculation formula is therefore as follows:

P terminals = (P total - P hw) × 0.8

The total power requirements of all connected terminals must not exceed the value P

terminals.

The number of permissible terminals per system depends on the power requirements of the individual terminals. Tab. 37 of the terminals.

provides details of the average power requirements

Note

The actually required power supply depends strongly on the call traffic, the wire diameter and the line length to the connected terminals. The values in the following table are average values under the following assumption: – Phones traffic volume: Call Connection 38%, Ringing 2%

– SB-4+ radio unit: Active call connection on 2 channels – SB-8 radio unit: Active call connection on 4 channels – Background lighting MiVoice 5380: 30% active – LEDs on terminals and expansion key modules: 20% active. – Wire diameter: 0.5 mm – Line length: 200 m

The table below shows the average power requirements of the terminals for a line length of approx. 200 m and a wire diameter of 0.5 mm.

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Expansion Stages and System Capacity

Tab. 37 Average power requirements of terminals

Ter min als Socket Output P [mW]

MiVoice 5360 MiVoice 5361 DSI-AD2 interface 680 MiVoice 5370 DSI-AD2 interface 680 MiVoice 5380 DSI-AD2 interface 820 MiVoice 5370, MiVoice 5380 with power supply

unit Expansion key module MiVoice M530 MiVoice 5370 110 Expansion key module MiVoice M530 MiVoice 5380 120 Expansion key module MiVoice M535 MiVoice 5370, MiVoice 5380 0 Dialog 4220 DSI-DASL interface 390 Dialog 4222 DSI-DASL interface 640 Dialog 4223 DSI-DASL interface 660 EKP expansion key module Dialog 4222, Dialog 4223 45 Radio unit without power supply unitSB-4+ DSI-AD2 interface 1500 Radio unit without power supply unitSB-8 2 DSI-AD2 interfaces 1350 Radio unit with power supply unit SB-4+/SB-8 1 or 2 DSI-AD2 interfaces < 100 Office 10 Office 25 Office 35 Office 45/45pro Office 45pro power supply unit Expansion key module (EKP) Alphanumerical keyboard (AKB) ISDN terminal BRI-S interface approx. 500 Analogue terminals FXS interface approx. 500

1) Although no longer available, the phone is still supported.

2) An MiVoice M535 always requires a power supply unit

3) The value applies to radio units with hardware version "-2". The value for hardware version "-1" is 300 mW

lower.

4) The value applies to each interface and to radio units with hardware version "-2". The value per interface for

radio units with hardware version "-1" is 150 mW lower.

5) The value applies to phones with hardware version "-2". The value for phones with hardware version "-1" is

60 mW lower.

6) The value depends greatly on the terminal type.

DSI-AD2 interface 280

DSI-AD2 interface 0

DSI-AD2 interface 340 DSI-AD2 interface 380 DSI-AD2 interface 280 DSI-AD2 interface 660 DSI-AD2 interface < 10 Office 35, Office 45 80 Office 35, Office 45 20

Tip

With the planning application Mitel CPQ the power supply available for terminals is checked automatically.

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Expansion Stages and System Capacity

Overload shutdown

If 80% of the available power output is exceeded, the event message Terminal power

supply overload is generated.

If 100% of the available power output is exceeded, the event message Terminal power

supply shutdown is generated. The power supply is then shut down step by step, start-

ing with the expansion slots with the highest numbers and, within the cards, with the ports with the highest numbers. The terminal ports (FXS, DSI, BRI-S) are shut down in groups of 4 ports. The exchange ports (PRI, BRI-T, FXO) are never shut down.

Once the power required drops below 100% as a result of the shutdowns, the disconnected ports are reconnected after approx. 10 seconds. If the limit of 100% is again exceeded, the overload shutdown is triggered once again.

The overload shutdown works in principle for all three types of power supply (see Tab. 35

). However it triggers particularly in cases where only the internal power supply unit is available and a large number of terminals are operated without their own power supply.

If an overload occurs, either reduce the required supply power (e.g. by powering DECT radio units and or system phones locally) or use the external auxiliary power supply unit for terminals.

3. 4. 10. 2 Power supply per interface

DSI interface card

The maximal available power supply on the DSI ports per interface is limited. In certain cases (e.g. 32 connected SB-4+ radio units with HW version " - 2" at a 32DSI interface during simultaneously high traffic load) this value can be exceeded and the the overload shutdown is triggered. To provide remedy individual terminals must either be powered locally or spread out on several DSI interface cards.

Tab. 38 Maximal power supply per interface card

Maximal power supply per interface card Output P [W]

DSI interface card 41.5

3. 4. 10. 3 Power supply per terminal interface

The power supply per terminal interface is determined by the interface type. The interface load depends on the following variables:

• Terminals used incl. auxiliary devices

• Bus configuration

• Line length and conductor cross-section

For information on the calculations refer to "Terminal interfaces", page 127

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Installation

Power supply unit with

power cord

Power supply EFOP

Fan-out-panel EFOP

Power cord

Redundant fan unit

(RFU)

Screw covers

on the left

upper, rear cover

Call Manager card CPU1

Dummy covers

Auxiliary power suply unit

(APS2)

Screw covers on the right

Fan-out panel FOP

Mitel 470 basic system housing

Mounting plates for auxiliary power

suply unit

4 Installation

This Chapter tells you how Mitel 470 can be installed and the conditions to be observed. It also includes the mounting into a 19” rack, the correct way to connect the earthing, and the power supply. Other topics in this chapter include how to fit system modules and interface cards. Finally the Chapter also describes the networkand terminal-side connection of the interfaces and the installation, powering and connection of system terminals.

4. 1 System components

The figure below shows the components of the Mitel 470 communication server complete with the additional options.

Fig. 17 System components with mounting options

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4. 2 Fitting the communication server

The Mitel 470 communication server is designed for installation in a 19” rack (2 height units). The communication server can also simply be placed on a flat surface. Wallmounting is not allowed.

4. 2. 1 Equipment supplied

The equipment supplied with the Mitel 470 includes:

• Mitel 470 communications server with integrated Call Manager card

• Fastening kit for rack mounting

• 2 covers for the rack screws

• 4 rubber feet for desktop installation

•Power cord

• Product information

4. 2. 2 Location requirements

The following location requirements must be observed when positioning the communication server.

Hazard

Failure to observe the location requirements can cause the communication server to overheat, damaging electrical components and/or the surrounding area. An event message is generated if the heat dissipation is insufficient. Appropriate measures must then be taken immediately to improve heat dissipation, e.g. providing the required clearances or lowering the ambient temperature.

Tab. 39 Mitel 470 Location requirements

Heat radiation • Do not position in direct sunlight, near radiators or near other heating sources EMC • Do not position in strong electromagnetic fields of radiation

Heat dissipation • With desktop and rack mounting the ventilation holes (left) and the fan outlet (rear) must not be

Environment • Ambient temperature 5 °C...45 °C

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(e.g.near x-ray equipment, welding equipment or similar).

obstructed.

• All the communication server’s housing openings must always be closed during operation to ensure a controlled flow of air (see Fig. 18

• Relative humidity 30…80%, non-condensing

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Installation

4. 2. 3 Safety regulations

Be sure to observe the following safety regulations before carrying out work inside a communication server:

Hazard:

Once the communication server is connected to the mains, there are hazardous voltages inside the housing. Always observe the following points before removing the housing cover:

– Disconnect the communication server from the power supply. – Wait at least one minute so the charged capacitors have time to discharge.

Warning

Components, interface cards or system modules can be damaged by electrical voltage. Always disconnect the communication server from the power supply before removing the housing cover.

Warning

Components can be damaged by electrostatic discharge when touched. Always touch the earthed metal case of the communication server before carrying out work inside the housing. This also applies to interface cards and system modules that are no longer packed inside the ESD protective wrapping.

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4. 2. 4 Flow of hot air

The Mitel 470 communications server comes with a fan already pre-installed. The housing is designed so the air flow is first guided at two levels over the processor cards and the interface cards, then passes through cutouts in the backplane, absorbs the heat from the power supply unit, and exits the housing through the fan aperture.

Fig. 18 Flow of hot air

The fan speed depends on the ambient temperature, the number of cards and modules, and the communication server load, and continually adapts to the current temperature inside the housing.

Note

Make sure all the housing openings on the communications server are always closed and secured by screws during operation to ensure a controlled flow of air. This applies in particular to the interface cards and processor cards, but also to the dummy covers and housing covers.

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4. 2. 5 Desktop installation

For desktop installation simply place the Mitel 470 communication server on a flat, level surface. Several communication servers can be stacked directly on top of one another.

For the desktop installation of the communication server proceed as follows:

1. Affix the 4 rubber feet supplied to each of the corners of the communications server’s housing base.

2. If necessary install the redundant fan unit (see "Fitting an additional fan", page 97

3. Connect the earthing (see "Connecting the earthing wire", page 100

4. Always observe the location requirements set out in Tab. 39

4. 2. 6 Rack-mounting

The rack mounting of the Mitel 470 communication server allows it to be installed horizontally in a 19” rack. Be sure to observe the following:

• The communication server takes up the space of 2 height units inside the 19” rack. (1 height unit corresponds to 44.45 mm).

• Several communication servers can be stacked directly on top of one another. To do so, make sure the rubber feet are removed first.

• With interface cards with more than 8 ports it is advisable to route the cabling via an fan-out-panel (FOP) (1 height unit).

4. 2. 6. 1 Rack-mounting procedure

Materials required:

• Fastening kit for rack mounting

• Screwdriver

To rack-mount a communication server proceed as follows:

1. Pull off the screw covers on the left and right of the front panel.

2. Secure the cage nuts in the appropriate positions in the rack’s fastening rails.

3. If necessary install the redundant fan unit (see "Fitting an additional fan", page 97

4. Connect the earthing (see "Connecting the earthing wire", page 100

5. Secure the communications server to the rack’s fastening rails using the M6 screws and the cage nuts.

6. Fit the screw covers on the left and right of the front panel.

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Installation

7. Connect the earthing (see "Connecting the earthing wire", page 100).

8. Always observe the location requirements set out in Tab. 39

4. 2. 6. 2 Fitting an additional fan

An additional fan can be fitted in front of the standard fan already integrated. Both fans always rotate at the same time and at the same speed, depending on the temperature inside the communications server. The redundant fan unit increases the system’s operating reliability. If one fan fails, the second fan dissipates the heat. A fan failure generates an event message, allowing the defective fan (or both fans) to be replaced.

Note

Fans have a limited service life. So if a fan fails become of age ( approx. 5 years) it is advisable to replace both fans as a precautionary measure.

Materials required:

• Mitel 470 additional fan premounted on fastening frame

• Set of screws for additional fan

• Screwdriver

To install the additional fan proceed as follows:

1. Shut down the communication server via the control panel (see "Call-Manager display and control panel", page 216) and disconnect it from the power supply.

Warning

Be sure to observe the "Safety regulations", page 94.

2. Remove the upper rear housing cover.

3. Remove the 4 rubber covers from the holes in the back panel of the communications server provided for mounting the additional fan.

4. Use the 4 enclosed screws to fit the fastening frame complete with additional fan to the back panel of the communications server (see Fig. 19

5. Plug the fan connector into the connector marked "FAN 2" on the internal power supply unit.

6. Fit the upper rear housing cover. In so doing follow the instructions on how to ensure that the backplane BP2U sits correctly, on page 98 gram (Fig. 20

and the corresponding dia-

7. Reconnect the communication server to the power supply.

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Installation

FAN 2

FAN 1

Fastening frame

Standard fan

Redundant fan unit

Fig. 19 Fitting the additional fan in Mitel 470

How to make backplane BP2U sit correctly

When the rear housing cover is open (e.g. so an additional fan can be installed), the backplane can spring out from the lower guide carriages (above all if no card is installed).

Result: after the assembly, this may not allow cards to be plugged in / make real contact / be detected, etc.

Remedy: – Check that the backplane is sitting properly in the 4 lower guide carriages. In any case, you

must press down the backplane slightly since the contact springs create a certain counterpressure behind the mounting brackets (see ➀ in Fig. 20

– Check whether the backplane does not protrude from the upper part of the housing (see ➁

in Fig. 20).

– While closing the upper rear cover, check that the backplane is sitting correctly in the 4

upper guide carriages. It should be possible to close the cover without strain and without bending it (see ➂ in Fig. 20

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1 2

3 fastening brackets with contact springs

4 bottom guide slots

4 top guide slots

Backplane (BP2U)

Must be ush

Upper rear housing cover

Installation

Fig. 20 Correct sitting of backplane BP2U

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4. 3 Earthing and protecting the communication server

The protective earth and equipotential bonding are important integral parts of the safety concept: Standard EN 60950 relevant to safety matters stipulates protective earthing.

Warning

High leakage currents can occur as a result of connecting to the communication network. Establish an earth connection before connecting to the communications network. Disconnect the communication server from the communications network before carrying out maintenance work.

Warning

Transient overvoltage can occur on the mains and on the communications network. Protect each line installation leading from the building by using one surge voltage protector per core at the isolating point (main) distribution frame or entry point into the building.

Operation on an IT current distribution system: The communication server can be operated on an IT power distribution system as per EN/IEC 60950 with voltages of up to 230 VAC.

4. 3. 1 Connecting the earthing wire

The communication server’s earthing connection is located on the rear panel of the communications server next to the mains power socket. The earthing wire is secured using a screw and a spring washer.

Fig. 21 Earthing connection

100

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Mitel 470 as of R4.1

Mitel 470 System Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

MITEL 470

Content

1 Product and Safety Information

1. 1 About Mitel

1. 2 Product information

1. 3 Safety Information

1. 4 Data protection

1. 5 About this document

syd-0585/1.2 – R4.1 – 08.2016

1. 6 Limited Warranty (Australia only)

2System Overview

2. 1 Introduction

2. 2 Communication server

2. 2. 1 Positioning

2. 3 Networking Possibilities

2. 4 Mitel system phones and clients

2. 5 Various phones, terminals and equipment

2. 6 Solutions

2. 7 Applications and application interfaces

2. 7. 1 Mitel Applications

2. 7. 2 Application interfaces

2. 7. 2. 1 Mitel Open Interfaces Platform

2. 7. 2. 2 Message and alarm systems

2. 7. 2. 3 CTI - Computer Telephony Integration

First-party CTI

Third-party CTI

2. 7. 2. 4 ISDN interface

2. 7. 2. 5 Configuration

2. 7. 2. 6 System monitoring

2. 7. 2. 7 Call logging

2. 7. 2. 8 Hospitality/Hotel

2. 7. 2. 9 Voice over IP

2. 8 First steps...

2. 9 Connection options

3 Expansion Stages and System Capacity

3. 1 Summary

3. 2 Basic system

3. 2. 1 Interfaces, display and control elements

3. 2. 2 Power supply

3. 2. 3 Ethernet concept

3. 2. 4 Media resources

3. 3 Expansion with cards and modules

3. 3. 1 System modules

3. 3. 1. 1 DSP modules

3. 3. 1. 2 IP media module

3. 3. 1. 3 Call charge modules

3. 3. 2 Interface cards

3. 3. 2. 1 Trunk cards

3. 3. 2. 2 Terminal cards

3. 3. 3 Applications card CPU2-S

3. 4 System capacity

3. 4. 1 Media resources

3. 4. 2 General system capacity

3. 4. 3 Terminals

3. 4. 4 Terminal and network interfaces

3. 4. 5 Software assurance

3. 4. 6 Licences

3. 4. 6. 1 Description of available licences

3. 4. 7 Restricted operating mode

3. 4. 8 Temporary offline licences

3. 4. 9 Trial licences

3. 4. 10 Power supply capacity

3. 4. 10. 1 Supply power available for terminals

3. 4. 10. 2 Power supply per interface

3. 4. 10. 3 Power supply per terminal interface

4 Installation

4. 1 System components

4. 2 Fitting the communication server

4. 2. 1 Equipment supplied

4. 2. 2 Location requirements

4. 2. 3 Safety regulations

4. 2. 4 Flow of hot air

4. 2. 5 Desktop installation

4. 2. 6 Rack-mounting

4. 2. 6. 1 Rack-mounting procedure

4. 2. 6. 2 Fitting an additional fan