Maytag AER5715QA Series, AER5854QA Series, AER5725QA Series, AER5735QA Series, JER8785QA Series Service Manual

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Service

This manual is to be used by qualified appliance technicians only. Maytag does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person.

Electric Freestanding Range

This Base Manual covers general information

Refer to individual Technical Sheet

for information on specific models

This manual includes, but is

not limited to the following:

AER5515QA* AER5715QA* AER5725QA* AER5735QA* AER5854QA* JER8785QA* JER8885QA* MER5555QA* MER5750QA* MER5755QA* MER5775QA* MER5875QA* PER5750QA* PER5750LA*

16025644

October 2004

Replaces 16022487

Important Information

Important Notices for Servicers and Consumers

Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service. Products should be serviced only by a qualified service technician who is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBLITY TO REVIEW ALL

APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.

To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid electrical shock.

To locate an authorized servicer, please consult your telephone book or the dealer from whom you purchased this product. For further assistance, please contact:

WARNING

Customer Service Support Center

CAIR Center

Web Site Telephone Number

WWW.AMANA.COM................................................ 1-800-843-0304

WWW.JENNAIR.COM ............................................. 1-800-536-6247

WWW.MAYTAG.COM ............................................. 1-800-688-9900

CAIR Center in Canada ........................................... 1-800-688-2002

Amana Canada Product ........................................... 1-866-587-2002

Recognize Safety Symbols, Words, and Labels

DANGER

DANGER—Immediate hazards which WILL result in severe personal injury or death.

WARNING!

WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.

CAUTION!

CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property

damage.

Table of Contents

Important Information .................................................. 2

Important Safety Information

ALL APPLIANCES ................................................. 4

SURFACE COOKING UNITS ................................. 5

OVENS .................................................................. 5

VENTILATION HOODS .... ...... ...... ..... ...... ...... ..... .... 5

In Case of Fire........................................................ 5

Precautions ............................................................ 5

General Information

Cooking Nomenclature ........................................... 6

Rating Label ........................................................... 7

Functional Operation .............................................. 7

Cooking Guide ....................................................... 7

Specifications ........................................................ 8

Model Identification ................................................ 8

Service ................................................................... 8

Parts and Accessories ........................................... 8

Extended Service Plan ........................................... 8

Troubleshooting Procedures ....................................... 9

Testing Procedures ................................................... 11

H1 Control ............................................................ 15

“Quick Test” mode for Electronic Range Control . 16

Description of Error Codes ................................. 16

M1 Control ........................................................... 19

M2 Control ........................................................... 20

“Quick Test” mode for Electronic Range Control . 21

Description of Error Codes ................................. 21

Disassembly Procedures

Removing and Replacing Oven ............................. 24

Maintop Assembly ............................................... 24

Control Panel ....................................................... 24

Control Board Assembly ...................................... 24

Infinite Switch ....................................................... 24

Indicator Lights .................................................... 24

Rocker Switch...................................................... 24

Oven High Limit .................................................... 24

Oven Sensor ........................................................ 25

Bake Element ...................................................... 25

Broil Element ....................................................... 25

Convection Fan Assembly .................................... 25

Ribbon and Halogen Elements ............................. 25

Dip Baffle Removal (if so equipped) ...................... 25

Automatic Oven Door Latch Assembly................. 25

Door Plunger Light Switch.................................... 25

Oven Door Removal .............................................. 26

Oven Door Hinge Receiver .................................... 26

Side Panel Removal ............................................. 26

Backguard ........................................................... 26

Storage Drawer Removal ...................................... 26

Storage Drawer Tracker Removal ......................... 26

Warming Drawer Removal .................................... 27

Warming Drawer Element .................................... 27

Oven Light Assembly

Oven Light Bulb/Oven Light Socket .................... 27

Frameless Door Disassembly .............................. 27

Appendix A

Installation instructions

Clearance Dimensions ..................................... A-2

Mobile Homes .................................................. A-2

Locating The Range ......................................... A-2

Installation Drawings ........................................ A-3

Anti-Tip Device Installation Instructions ............ A-4

Connecting The Range .....................................A-6

Important Safety Information

WARNI NG

To reduce the risk of the appliance tipping, it must be secured by a properly installed anti-tip bracket(s). To make sure bracket has been installed properly, remove the storage drawer or decorative panel and look under the range with a flashlight. Bracket(s) must be engaged in the rear corner of the range.

• ALL RANGES CAN TIP

• INJURY TO PERSONS COULD RESULT

• INSTALL ANTI-TIP BRACKET(S) PACKED WITH RANGE

• SEE INSTALLATION INSTRUCTIONS

WARNI NG

To avoid personal injury, do not sit, stand or lean on oven door or oven drawer.

WARNI NG

To avoid risk of electrical shock, personal injury, or death, make sure your range has been properly grounded and always disconnect it from main power supply before any servicing.

WARNI NG

This appliance contains or produces a chemical or chemicals which can cause death or serious illness and which are known to the state of California to cause cancer, birth defects or other reproductive harm. To reduce the risk from substances in the fuel or from fuel combustion make sure this appliance is installed, operated, and maintained according to the instructions in this booklet.

Do not store items of interest to children in cabinets above a range or behind the backguard of a range. Children climbing on the range to reach items could be seriously injured.

CAUTION

To avoid risk of electrical shock, personal injury, death, or property damage, verify wiring is correct, if components were replaced. Verify proper complete operation of unit after servicing.

DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS—Surface units may be hot though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing touch or other flammable materials contact surface units or areas near surface units until they have had enough time to cool. These areas include the rangetop and backguard.

DO NOT TOUCH HEATING ELEMENTS OR INTERIOR SURFACES OF OVEN—Oven heating elements may be hot though they are dark in color. Interior surfaces of an oven may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials touch heating elements or interior surfaces of oven until they have had enough time to cool. Other range surfaces that may become hot enough to cause burns are the oven door and oven.

WARNI NG

CAUTION

ALL APPLIANCES

1. Proper Installation—Be sure your appliance is properly installed and grounded by a qualified technician.

2. Never Use Your Appliance for Warming or Heating the Room.

3. Do Not Leave Children Alone—Children should not be alone or unattended in the area where the appliance is in use. They should never be allowed to sit or stand on any part of the appliance.

4. Wear Appropriate Apparel—Loose fitting or hanging garments should never be worn while using appliance.

5. User Servicing—Do not repair or replace any part of the appliance unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.

6. Storage in or on Appliance—Flammable materials should not be stored in an oven or near surface units.

7. Do Not Use Water on Grease Fires—Smother fire or flame, or use dry chemical or foam-type extinguisher.

8. Use Only Dry Potholders—Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch elements. Do not use a towel or other bulky cloth.

Important Safety Information

SURFACE COOKING UNITS

1. Use Proper Pan Size—This appliance is equipped with one or more surface units of different size. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.

2. Never Leave Surface Units Unattended—Boilover causes smoking and greasy spillovers that may ignite.

3. Make Sure Reflector Pans or Drip Bowls Are In Place—Absence of these pans or bowls during cooking may subject wiring or components underneath to damage.

4. Protective Liners—Do not use aluminum foil to line oven bottom. Improper installation of these liners may result in a risk of electrical shock or fire.

5. Glazed Cooking Utensils—Do not use glass, ceramic, earthware, or other glazed utensils. They can damage smoothtop and can break due to sudden change in temperature.

6. Utensil Handles Should be Turned Inward and Not Extend Over Adjacent Surface Units—To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.

7. Do Not Soak Removable Heating Elements—Heating elements should never be immersed in water.

OVENS

1. Use Care When Opening Door—Let hot air or steam escape before removing or replacing food.

2. Do Not Heat Unopened Food Containers—Buildup of pressure may cause container to burst and result in injury.

3. Keep Oven Vent Ducts Unobstructed.

4. Placement of Oven Racks—Always place oven racks in desired location while oven is cool. If rack is removed while oven is hot, do not let potholder contact hot heating element in oven.

In Case of Fire

Fires can occur as a result of over cooking or excessive grease. Though a fire is unlikely, if one occurs, proceed

as follows:

Surface Element Fire

1. Smother the fire with a nonflammable lid or baking soda, or use a Class ABC or BC extinguisher. Not water. Not salt. Not flour.

2. As soon as it is safe to do so, turn the surface controls to “OFF”.

Oven Fires

1. If you see smoke from your oven, do not open oven door.

2. Turn oven control to “OFF”.

3. As an added precaution, turn off power at main circuit breaker or fuse box.

4. Turn on vent to remove smoke.

5. Allow food or grease to burn itself out in oven. Do not open oven door.

6. If smoke and fire persist, call fire department.

7. If there is any damage to components, call an authorized servicer before using range.

Precautions

• Do not cook food directly on range top surface, always

use cookware.

• Do not mix household cleaning products. Chemical

mixtures may interact with objectionable or even hazardous results.

• Do not put plastic items on warm cooking areas. They

may stick and melt.

• Do not slide rough objects across range top surface.

Scratching or metal marking can result.

• Do not leave fat heating unless you remain nearby. Fat

can ignite if overheated by spilling onto hot surfaces.

• Do not allow pots to boil dry as this can cause damage

to cooking surface and pan.

• Do not use range top surface as a cutting board.

• Do not use range for storage or as a display counter.

VENTILATION HOODS

1. Clean Ventilation Hoods Frequently—Grease should not be allowed to accumulate on hood or filter.

2. When flaming foods under hood, turn fan off. The fan, if operating, may spread the flame.

General Information

This manual provides basic instructions and suggestions for handling, installing , and servicing electric ranges.

The directions, information, and warnings in this manual are developed from experience with, and careful testing of the product. If the unit is installed according to the Installation Instructions, it will operate properly and will require minimal servicing. A unit in proper operating order ensures the consumer all the benefits provided by efficient electric cooking.

Cooking Nomenclature

A E R 5 5 1 5 Q A W

Brand

A Amana C Magic Chief

G Graffer &

Sattler

H Hardwick

J Jenn-Air M Maytag N Norge U Universal Y Crosley

This manual contains information needed by authorized service technicians to install and service electric ranges pertaining to this manual. There maybe, however some information which needs further explanation. Refer to individual Installation Instructions, Use and Care, Technical Sheets, or toll free technical support line to answer questions from authorized service technicians.

Color

A Almond on Almond B Black C Brushed Chrome H Traditional White L Traditional Almond P Prostyle Q Monochromatic Bisque S Stainless T Traditional Bisque W White on White F Frost White (True Color White) N Natural Bisque (True Color Bisque)

Fuel

B Butane D Dual Fuel

E/J Electric

G Gas, Natural L Liquid Propane

M Microwave

P Standing Pilot X No Fuel

W Warming Drawer

Product Type

A Accessory/Cartridge C Cooktop Updraft/Countertop D Downdraft Cooktop or Warming Drawer E Eyelevel Range G Grill L Range (20")

M Range (36")

P Drop In (24") Q Wall Oven (27") R Range, Free-Standing (30")

S Slide-In (30")

T Range Hood

V OTR

W Wall Oven

Y RV Range

Z RV Top

Listing

A UL/AGA C CSA/CGA/CUL D Dual Listed G 220-240 V / 50-60 Hz

M Military Model

P PSB Approved

(Singapore)

X Export 120 V / 60 Hz

Production Code

This identifies which version of production the unit is.

Feature Content

1000-3999 Brands 4000-6999 Maytag/Amana 7000-9999 Jenn-Air

General Information

Rating Label

Model numbers are recorded on the rating label. Rating label is located on the lower front left corner of the oven frame. It can be seen by opening the storage drawer or warming drawer. Before ordering parts, write down the correct model and serial number from rating label. This avoids incorrect shipments and delays. Please refer to parts reference material when ordering replacement parts.

Functional Operation

Bake

Top and bottom elements operate during bake. Bake can be used to cook foods which are normally baked. Oven must be preheated.

Convection Broil

Top element and fan operate when using convection broil. Convection broil can be used to cook foods that are normally broiled. Oven does not require preheating when using convection broil. Food does not need to be turned during cooking. Cooks approximately 25% quicker than broil.

Convection

Rear element and fan operate during convection. Convection should be used for cooking pastries, souffles, yeast bread, cakes and cookies. Oven should be preheated for best results when using convection. Pans do not need to be staggered. Cooks approximately 25% quicker than bake.

Broil

Top element operates during broil. Broil can be used to cook foods which are normally broiled. Preheating is not required when using broil. All foods should be turned at least once except fish, which does not need to be turned.

Convection Bake

Upper element, lower element, and fan operate during convection bake. Convection bake should be used for cooking casseroles and roasting meats. Oven should be preheated for best results when using convection bake. Pans do not need to be staggered. Cooks approximately 25% quicker than bake.

Cooking Guide

Refer to owners manual, for following recommendations only as a guide for times and temperature. Times, rack position, and temperatures may vary depending on conditions and food type. For best results, always check food at minimum time. When roasting, choose rack position based on size of food item.

General Information

Specifications

Refer to individual Technial Sheet for information regarding specifications.

Model Identification

Complete registration card and promptly return. If registration card is missing:

• For Amana product call 1-800-843-0304 or visit the Web Site at www.amana.com

• For Maytag product call 1-800-688-9900 or visit the Web Site at www.maytag.com

• For Jenn-Air product call 1-800-536-6247 or visit the Web Site at www.jennair.com

• For product in Canada call 1-866-587-2002 or visit the Web Sites at www.amana.com or www.maytag.com or www.jennair.com

When contacting provide product information located on rating plate. Record the following:

Model Number: ___________________ Manufacturing Number: ___________________ Serial or S/N Number: ___________________ Date of purchase: ___________________ Dealer’s name and address: ___________________

Parts and Accessories

Purchase replacement parts and accessories over the phone. To order accessories for your product call:

• For Amana product call 1-877-232-6771 or visit the Web Site at www.amana.com

• For Maytag/Jenn-Air product call 1-800-462-9824 or visit the Web Site at www.maytag.com or www.jennair.com

• For product in Canada call 1-866-587-2002 or visit the Web Sites at www.amana.com or www.maytag.com or www.jennair.com

Extended Service Plan

We offer long-term service protection for this new oven.

• Asure™ Extended Service Plan is specially designed to supplement Amana’s strong warranty. This plan covers parts, labor, and travel charges. Call 1-866-232-6244 for information.

• Dependability PlusSM Extended Service Plan is specially designed to supplement Maytag’s and Jenn-Air’s strong warranty. This plan covers parts, labor, and travel charges. Call 1-800-925-2020 for information.

Service

Keep a copy of sales receipt for future reference or in case warranty service is required. To locate an authorized servicer:

• For Amana product call 1-800-628-5782 or visit the Web Site at www.amana.com

• For Maytag/Jenn-Air product call 1-800-462-9824 or visit the Web Site at www.maytag.com or www.jennair.com

• For product in Canada call 1-866-587-2002 or visit the Web Sites at www.amana.com or www.maytag.com or www.jennair.com

Warranty service must be performed by an authorized servicer. We also recommend contacting an authorized servicer, if service is required after warranty expires.

Troubleshooting Procedures

To avoid risk of electrical shock, personal injury, or death, disconnect power to oven before servicing, unless testing requires it.

Problem Possible Cause Correction

Open bake element .....................................

No bake element operation

No broil element operation

Oven not operating

Clock and timer not working

Oven light does not operate

Self-clean cycle not working

Oven door will not unlock

Oven smokes/odor first few

times of usage

Failure Codes

Loose wire connection or broken wire.........

Open broil element ......................................

Loose wire connection or broken wire.........

Programming error ......................................

Power outage ..............................................

Failed oven lamp .........................................

Failed wiring ................................................

Failed light socket........................................

Failed light plunger ......................................

Programming error ......................................

Oven is self-cleaning...................................

Oven is still hot ............................................

Normal.........................................................

Electronically Controlled..............................

WARNING

• Check element for continuity, replace if failed.

• Verify all connections are clean and tight, replace broken wire.

• Check element for continuity, replace if failed.

• Verify all connections are clean and tight, replace broken wire.

• Shut off power to oven for five minutes by switching off ciruit breaker. Reset circuit breaker and try oven again.

• Verify power is present at unit. Verify that the circuit breaker is not tripped.

• Replace household fuse, but do not fuse capacity.

• Verify power is present at unit. Verify that the circuit breaker is not tripped.

• Replace household fuse, but do not fuse capacity.

• Refer to Use and Care Manual “Operating Instructions”, if continues contact service.

• Check lamp and replace is necessary.

• Check for broken, loose or dirty connections.

• Check light socket for continuity.

• Check plunger for continuity.

• Shut off power to oven for five

minutes by switching off ciruit breaker. Reset circuit breaker and try oven again.

• Allow cycle to complete.

• Will not unlock until unit has

cooled to safe temperature. Do not force door open, this will void warranty. Blow cool air on door latch area to quicken process.

• Minor smoking or order is normal the first few times of oven usage.

• Ventilate area well and perform self-clean cycle.

• Refer to specific Technical Sheet for diagnostic checks.

Troubleshooting Procedures

To avoid risk of electrical shock, personal injury, or death, disconnect power to oven before servicing, unless testing requires it.

WARNING

Problem Possible Cause Correction

Surface element does not

heat

Frequent cycling of surface

element or warming zone

Open element ..............................................

Loose wire connection or broken wire.........

Failed infinite switch ....................................

Normal .........................................................

• Check element for continuity, replace if failed.

• Verify all connections are clean and tight, replace broken wiring.

• Check infinite switch, replace if failed.

• Element cycles to maintain proper heat and to prevent damage to smoothtop.

10 16025644

Testing Procedures

WARNING

To avoid risk of electrical shock, personal injury or death; disconnect power to oven before servicing, unless testing requires power.

Illustration Component Test Procedure Results

Oven light socket Remove one wire from receptacle and

test resistance of terminals ..................

Measure voltage at oven light..............

1500 W−4 turn 2350 W−5 turn

Coil elements Remove element and measure

resistance across terminals.

100 W Warming element Remove one wire lead from element

and measure resistance of the element.

1200 W 2500 W 2700 W 2400/1000 W 2700/1700 W

Ribbon radiant elements

Remove one wire lead from element and measure resistance of the element.

Dual element

−1000 + 1400 = 2400 W

Dual element

Ribbon surface thermal limiter/hot light switch

Disconnect leads and measure resistance on the following:

−2a room temperature−continuity

1a 1b

−2b room temperature−infinite

−1700 + 1000 = 2700 W

Turn surface element on and test for voltage. See wiring diagram and schematic.

−2a 240 VAC

1a 1b

−2b 120 VAC

Snap Action Infinite switch

Connect Volt-ohms meter to H1 and H2.

1 H1

L1L2P

TOP

Dual Infinite switch Connect Volt-ohms meter to

Measure the following for voltages at LO, MED, HI: H1 to H2

H1 and H2.

1 H1

Infinite switch, low heat

Convection motor fan Verify supply voltage........................

Measure the following for voltages at LO, MED, HI: H1 to H2 Connect Volt-ohms meter to H1 and H2.

Measure the following for voltages at LO, MED, HI: H1 to H2

Measure continuity at the following points:

Terminal to terminal .........................

Terminal to ground...........................

Indicates continuity with bulb screwed in.

120 VAC, see wiring diagram for terminal identification. If no voltage is present at oven light, check wiring or light switches. Continuity, if not replace. 1500W: 35 to 39 2350W: 22 to 25

Ω Approximately Ω Approximately

Continuity, if not replace. 6" − 100W: 132.8 to 146.9

Approximately

Ω

Continuity, if not replace. 1200W: 44 to 49 2500W: 21 to 24

Ω Approximately Ω Approximately

2700W: 20 to 22 Ω Approximately 2400W: 53 to 59

38 to 42 Ω Approximately outer

Ω Approximately inner

2700W: 31to 34 Ω Approximately inner

53 to 59 Ω Approximately outer

240 VAC

Hot light

circuit

Electrovac

2a2b

1b 1a

Heater

circuit

Therm-O-Disc (TOD)

2a 1a

Approximate

Time On Time Off LO 5% 95% MED (4-5) 35% 65% HI 100% 0%

240 VAC, if not replace switch.

Approximate

Time On Time Off LO 8% 92% MED (4-5) 35% 65% HI 100% 0%

240 VAC, if not replace switch.

Approximate

Time On Time Off LO 3% 97% MED (4-5) 35% 65% HI 100% 0%

240 VAC, if not replace switch. 120 VAC

Continuity Infinite

1b2b

Hot light

circuit

Heater circuit

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