Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: June 2018
First Edition: December 2017
Document Part Number: 913262-002
Product notice
Not all features are available in all editions of
Windows 10. This tablet may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
2 Getting to know your tablet .................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 7
Top .............................................................................................................................................................................................. 8
Front ........................................................................................................................................................................................... 9
Front (continued) .................................................................................................................................................................... 10
Front (continued) .................................................................................................................................................................... 11
Keyboard base components ................................................................................................................................................ 13
USB port .............................................................................................................................................................. 15
Optional HP ZBook x2 Pen ................................................................................................................................................... 16
3 Illustrated parts catalog ........................................................................................................................................................................ 17
Miscellaneous parts ............................................................................................................................................................... 22
4 Removal and replacement preliminary requirements ..................................................................................................................... 24
Service considerations .......................................................................................................................................................... 24
Plastic parts ........................................................................................................................................................ 24
Cables and connectors ..................................................................................................................................... 25
System board ..................................................................................................................................................... 46
General troubleshooting steps ............................................................................................................................................ 59
Identify the issue ............................................................................................................................................... 60
1. Understand the issue ............................................................................................................... 60
Boot up sequence .................................................................................................... 60
2. Examine the environment ....................................................................................................... 62
3. Perform a visual inspection of hardware .............................................................................. 63
4. Update BIOS and drivers .......................................................................................................... 63
Manually updating BIOS and drivers ..................................................................... 63
Remotely deploying BIOS and drivers .................................................................. 63
Analyze the issue ............................................................................................................................................... 63
5. Remove or uninstall recently added hardware, software ................................................. 63
6. HP Hardware Diagnostics and Tools ..................................................................................... 64
HP PC Hardware Diagnostics (UEFI) ...................................................................... 64
HP Support Assistant (HPSA) ................................................................................. 66
HP BIOS Conguration Utility (BCU) ....................................................................... 67
HP Image Diagnostic Tool ....................................................................................... 67
HP Thermal Monitor ................................................................................................. 67
vi
Non HP diagnostics tools ........................................................................................ 67
7. Status lights, blinking light codes, troubleshooting lights, and POST error
POST error messages .............................................................................................. 69
Resolve the issue ............................................................................................................................................... 70
8. Hard reset .................................................................................................................................. 70
At startup ............................................................................................................................................................ 75
During operation ................................................................................................................................................ 76
Consulting with HP Service .............................................................................................................................. 76
Common issues and possible solutions ............................................................................................................................. 77
POST .................................................................................................................................................................... 84
No video (with power) .................................................................................................................. 84
USB ............................................................................................................................................... 107
Stuck power button .................................................................................................................... 119
Additional information ........................................................................................................................................................ 119
7 Tablet Setup (BIOS), TPM, and HP Sure Start ................................................................................................................................... 135
Using Tablet Setup ............................................................................................................................................................... 135
Navigating and selecting in Tablet Setup .................................................................................................... 135
Restoring factory settings in Tablet Setup .................................................................................................. 136
Updating the BIOS ........................................................................................................................................... 136
Determining the BIOS version .................................................................................................. 136
Downloading a BIOS update ..................................................................................................... 137
Changing the boot order ................................................................................................................................ 138
Using HP Sure Start (select products only) ..................................................................................................................... 138
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................................................... 139
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................. 140
10 Backing up, restoring, and recovering ............................................................................................................................................ 142
Creating recovery media and backups ............................................................................................................................. 142
Creating HP Recovery media (select products only) ................................................................................. 142
Using Windows tools ........................................................................................................................................................... 143
Restore and recovery .......................................................................................................................................................... 144
Recovering using HP Recovery Manager ..................................................................................................... 144
What you need to know before you get started ................................................................... 144
Using the HP Recovery partition (select products only) ....................................................... 145
Using HP Recovery media to recover ...................................................................................... 145
Changing the computer boot order ......................................................................................... 146
Removing the HP Recovery partition (select products only) ............................................... 147
11 Statement of memory volatility ...................................................................................................................................................... 148
Current BIOS steps ............................................................................................................................................................... 148
Questions and answers ...................................................................................................................................................... 152
Using HP Sure Start (select models only) ........................................................................................................................ 153
12 Power cord set requirements .......................................................................................................................................................... 154
Requirements for all countries .......................................................................................................................................... 154
Requirements for specic countries and regions ........................................................................................................... 154
Index ........................................................................................................................................................................................................... 157
x
1Product description
CategoryDescription
Product NameHP ZBook x2 Detachable Workstation
Processors●Intel® Core™ i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad core processor (8.0-GB L3 cache, 15-W)
●Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (8.0-GB L3 cache, 15-W)
●Intel Core i7-7600U 2.80-GHz (turbo up to 3.90-GHz) dual core processor (4.0-GB L3 cache, 15-W)
●Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (6.0-GB L3 cache, 15-W)
●Intel Core i5-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (4.0-GB L3 cache, 15-W)
Support for Intel Dynamic Platform and Thermal Framework (Intel DPTF) in HP BIOS
●Smart card authentication (not supported after tablet detached from the keyboard)
●Trusted Platform Module (TPM) 2.0 (Inneon, integrated onto the system board)
Operating systemOperating system version: Windows 10 RS2
Preinstalled:
●Windows 10 Home 64-bit
●Windows 10 Home 64-bit Chinese market (only available with PRC country location)
●Windows 10 Home 64-bit Single Language
●Windows 10 Professional 64-bit
●FreeDOS 2.0
Restore media (DRDVD/USBR):
●Windows 10 DRDVE (available with any Windows 10 operating system)
●Windows 10 USBR (for service only)
●Windows 10 Professional 64-bit OSDVD (available with any Windows 10 operating system)
Certied: Microsoft WHQL
Web-only support: Windows 10 Enterprise 64-bit and Windows 10 Enterprise 64-bit LTSB 1507
ServiceabilityEnd user replaceable parts:
●AC adapter
●Keyboard
●Kickstand
3
2Getting to know your tablet
This chapter provides details about the tablet components, where they're located, and how they work.
Locating hardware
To nd out what hardware is installed on the tablet:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the tablet.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on the tablet:
▲Select the Start button.
– or –
Right-click the Start button, and then select Apps and Features.
4Chapter 2 Getting to know your tablet
Right side
Item IconComponentDescription
(1)Battery lightWhen AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
●O: The battery is not charging
(2)Power connectorConnects an AC adapter.
(3)USB Type-C power and Thunderbolt™ ports
with HP Sleep and Charge (2)
(4)HDMI portConnects an optional video or audio device, such as a high-denition
(5)USB 3.x SuperSpeed port with HP Sleep and
Charge
Connect an AC adapter that has a USB Type-C connector,
supplying power to the tablet and, if needed, charging the
tablet battery.
–and–
Connect and charge most USB devices that have a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may
be required.
–and–
Connect a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: The tablet may also support a Thunderbolt docking station.
television, any compatible digital or audio component, or a highspeed High Denition Multimedia Interface (HDMI) device.
Connects a USB device, provides high-speed data transfer, and even
when the tablet is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
(6)Memory card readerReads optional memory cards that store, manage, share, or access
information.
To insert a card:
Right side5
Item IconComponentDescription
(6)Memory card reader (continued)1.Hold the card label up, with the connectors facing the tablet.
2.Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(7)Fingerprint reader (select products only)Allows a ngerprint logon to Windows®, instead of a password logon.
(8)VentsEnable airow to cool internal components.
NOTE: The tablet fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(9)KickstandProvides stability and a variety of viewing angles.
(10)Kickstand access tabProvides access to lift the kickstand away from the back of
the tablet.
6Chapter 2 Getting to know your tablet
Left side
Item IconComponentDescription
(1)Audio-out (headphone)/Audio-in
(microphone) jack
(2)Power button●When the tablet is o, press the button to turn on the tablet.
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
1.Type support in the taskbar search box, and then select the
HP Support Assistant app.
–or–
2.Select My PC, select the Specications tab, and then select
User Guides.
NOTE: When a device is connected to the jack, the tablet speakers
are disabled.
●When the tablet is on, press the button briey to initiate Sleep.
●When the tablet is in the Sleep state, press the button briey to
exit Sleep.
●When the tablet is in the Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button results in
the loss of unsaved information.
If the tablet has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the tablet.
To learn more about power settings, see power options:
▲ Right-click the Power meter icon and then select
Power Options.
(3)Volume up buttonIncreases speaker volume incrementally while you hold down
the button.
(4)Volume down buttonDecreases speaker volume incrementally while you hold down
the button.
(5)Security cable slotAttaches an optional security cable to the tablet.
Left side7
Top
Item IconComponentDescription
(5)Security cable slot (continued)NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the tablet from being mishandled or stolen.
(6)Kickstand access tabProvides access to lift the kickstand away from the back of
the tablet.
(7)KickstandProvides stability and a variety of viewing angles.
(8)VentsEnable airow to cool internal components.
NOTE: The tablet fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
ComponentDescription
Speakers (2)Produce sound.
8Chapter 2 Getting to know your tablet
Front
NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be
customized to perform the most common key commands with the push of a single button.
Item ComponentDescription
(1)HP Quick Key customizable buttonPress the button to perform the customized action. The default
action is Reference, which displays the interactive Virtual Desktop
overlay for the customizable buttons and optional pen. The overlay
displays what function each button is mapped to perform.
For more information and to customize the button settings, see the
User’s Guide.
(2)HP Quick Key customizable buttonPress the button to perform the customized action. The default
action is Undo.
To customize the button settings, see the User’s Guide.
(3)HP Quick Key customizable buttonPress the button to perform the customized action. The default
action is Touch On/O, which toggles the touch option on or o.
To customize the button settings, see the User’s Guide.
(4)HP Quick Key customizable buttonPress the button to cycle through the three customized options for
the top two HP Quick Keys (the ones with the up and down arrows).
The HP Quick Key Mode lights display which of the three Modes
are active.
The default setting controls only the left buttons. The left and right
can be changed to mirror selections; see the User’s Guide.
(5)HP Quick Key customizable buttonPress the button to perform the customized action. There are up to
three actions, which depend on the Mode selected. Use the HP Quick
Key Mode Select button to choose the mode. The HP Quick Key Mode
lights show which Mode is active. The default actions are:
●Switch the Virtual Desktop left
●Snap the current window left
●Display File Explorer
To customize the button settings, see the User’s Guide.
Front9
Front (continued)
NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be
customized to perform the most common key commands with the push of a single button.
Item ComponentDescription
(6)HP Quick Key customizable buttonPress the button to perform the customized action. There are up to
three actions, which depend on the Mode selected. Use the HP Quick
Key Mode Select button to choose the mode. The HP Quick Key Mode
lights show which Mode is active. The default actions are:
●Switch the Virtual Desktop right
●Snap the current window right
●Display Desktop
To customize the button settings, see the User’s Guide.
(7)HP Quick Key Mode lightsOn: The Mode is in use. In the default setting, the left Mode light
displays when the HP Quick Key customizable buttons on the top left
are used, and the right mode light displays when the HP Quick Key
customizable buttons on the top right are used. The lights cycle to
the next light each time the button is pressed, which corresponds to
the function the HP Quick Key Mode button is set to perform.
(8)WLAN antennas* (2)Send and receive wireless signals to communicate with WLANs.
(9)Camera lights (select products only)On: One or more cameras are in use.
(10)Internal microphones (2)Record sound.
*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.
10Chapter 2 Getting to know your tablet
Front (continued)
NOTE: This tablet has HP Quick Keys. These keys provide quick access to app shortcuts, and they can be
customized to perform the most common key commands with the push of a single button.
Item ComponentDescription
(11)Cameras (select products only)Allow you to video chat, record video, and record still images. To use
your camera, see the User’s Guide. Some cameras also allow a facial
recognition logon to Windows, instead of a password logon. For
more information, see the User’s Guide.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(12)HP Quick Key Mode Select buttonPress the button to cycle through the three customized options for
the top two HP Quick Keys (the ones with the up and down arrows)
The HP Quick Key Mode lights display which of the three Modes are
active.
The default setting controls only the right buttons. The left and right
can be changed to mirror selections; see the User’s Guide.
(13)HP Quick Key customizable buttonPress the button to perform the customized action. The default
action is Screen Rotation Lock, which toggles screen rotation on or
o.
To customize the button settings, see the User’s Guide.
(14)HP Quick Key customizable buttonPress the button to perform the customized action. The default is
Action Center, which displays the Windows Action Center.
To customize the button settings, see the User’s Guide.
(15)HP Quick Key customizable buttonPress the button to perform the customized action. The default
action is Cortana® Voice, which starts the Windows personal
assistant.
To customize the button settings, see the User’s Guide.
Front (continued)11
Bottom
Rear
Item ComponentDescription
(1)Alignment posts (2)Connect to the alignment posts on the keyboard base.
(2)Docking connectorConnects the tablet to the keyboard base.
Item ComponentDescription
(1)VentsEnable airow to cool internal components.
(2)Rear camera (select products only)Allows you to video chat, record video, and record still images. To
(3)KickstandProvides stability and a variety of viewing angles.
12Chapter 2 Getting to know your tablet
NOTE: The tablet fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
use your camera, see the User’s Guide.
Keyboard base components
The tablet supports a keyboard. This section provides information about the features of the keyboard.
TouchPad
ItemComponentDescription
(1)TouchPad zoneReads nger gestures to move the pointer or activate items on
the screen.
(2)Near Field Communications (NFC) tapping area
and antenna*
(3)Left TouchPad click areaFunctions like the left button on an external mouse.
(4)Right TouchPad click areaFunctions like the right button on an external mouse.
*The antenna is not visible from the outside of the tablet. For optimal transmission, keep the area immediately around the antenna free
from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
–or–
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User Guides.
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
Keyboard base components13
Lights
Item IconComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(2)Microphone mute light●Amber: Microphone sound is o.
●O: Microphone sound is on.
(3)Num lock lightOn: Num lock is on.
14Chapter 2 Getting to know your tablet
USB port
Item ComponentDescription
(1)Micro USB portConnects a micro USB cable (purchased separately), that can be
used to supply power to the keyboard and, if needed, charge the
keyboard battery.
NOTE: The keyboard battery charges automatically when the
keyboard is connected to the tablet using the docking connector.
Keyboard base components15
Optional HP ZBook x2 Pen
ItemComponentDescription
(1)Tip/removable nibDraws on the screen. Increased pressure applied to the tip results
in wider or darker lines, depending on the software app. The nib
is removable.
NOTE: Felt and POM tips are included with the pen. To remove the
nib from the pen, use the nib removal tool or pen case provided.
NOTE: For optimum performance, always store the pen in the pen
case. Do not store the pen in a cup or other container with the tip
down, as this may cause issues with pen performance over time.
(2)ButtonProvides additional functions for the pen, depending on
the software app.
NOTE: To customize the button settings, see the User’s Guide
(3)EraserRemoves what is drawn on the screen, depending on
the software app.
NOTE: To customize the button settings, see the User’s Guide
16Chapter 2 Getting to know your tablet
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels on the tablet provide information that may be needed when troubleshooting system problems or
travelling internationally with the tablet.
IMPORTANT: Check the following locations for the labels described in this section: the back of the display under
the kickstand and the connection area of the keyboard.
●Service label—Provides important information to identify the tablet and the keyboard. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or the
model number. Locate these numbers before contacting support.
The service label will resemble the examples shown below.
ComponentDescription
(1)Model name (select products only)
Labels17
ComponentDescription
(2)Serial number
(3)Product identication (The SKU# that is regionalized #ABA, #ABM)
(4)Warranty period
(5)2D bar code that has serial number and product identication information stored
ComponentDescription
(1)Model name (select products only)
(2)Product number
(3)Serial number
(4)Warranty period
The labels on the pen provide information that may be needed when troubleshooting problems or replacing
the pen.